Computer Software Case Studies and Customer Success Stories with Xyleme LCMS
Verint Systems Inc.
- Computer Software
- Large
Melville, USA
MadCap Flare helped Verint cut publishing times from hours to seconds. The team moved from two legacy tools to a... single XML-based solution. Flare’s single-source publishing lets Verint reuse content and deliver over 170 PDF guides and multiple help sets. Writers now collaborate globally using Flare’s integration with Microsoft TFS. Responsive HTML5 output gives users a modern web experience on any device. Flare’s features also make it easy to customize documentation for partners.
IXIA CCMS helped Avalara unify all internal and external content on one platform. Avalara replaced an old help system and... standardized technical content delivery in under 18 months. The team achieved an 80% content reuse rate for hundreds of connectors. IXIA CCMS enabled a single-sourced knowledge center, Salesforce support portal integration, and in-product user assistance. Avalara valued IXIA CCMS for its usability, workflow management, and collaborative review features.
MadCap Flare and MadCap Flare Online helped Apteco cut translation time from weeks to 2 days or less. Apteco built a... modern, web-based Help site to support its cloud platform, Apteco Orbit. The solution enabled fast, same-day documentation updates for bi-weekly software releases. Advanced search and analytics reduced customer support calls. Apteco now delivers responsive, multilingual online help and streamlines collaboration with subject matter experts.
MadCap IXIA CCMS helped Altera Corporation improve technical documentation. The team achieved 130% content reuse and faster publication cycles. Search... and workflow features made it easier to find and manage content. Writers spent less time on formatting and more on creating new content. The solution led to better user experience and reduced support burden for engineers.
Dayforce, Inc. uses MadCap Flare and MadCap Central to deliver modern Help sites, tutorials, and knowledge bases for its cloud... HCM platform. The company reduced support demands by providing searchable web help and micro content, helping customers find answers quickly and lowering support calls. Dayforce creates interactive tutorials and knowledge bases using single-sourcing, templates, and eLearning features, making content creation fast and collaborative. Analytics from MadCap Central help Dayforce improve content based on user feedback and search data. Teams can now publish updates on demand, supporting both internal and external users efficiently.
Fred IT Group used MadCap Flare to replace its legacy learning management system. The new solution made it easier to... update training and help content. Users can now access self-paced eLearning and online help without login barriers. The team reduced administrative overhead and technical support costs. MadCap Flare templates helped Fred IT Group align content with its brand and improve user experience. The company now delivers faster updates and more flexible training for pharmacy professionals.
Snap-on Business Solutions
- Software And Technology
- Very Large
Richfield, USA
Snap-on Business Solutions used MadCap Software and MadTranslations to improve translation quality and consistency for their global documentation. They switched from... a low-cost vendor to MadTranslations, gaining accurate, native-level translations in over thirty languages. By using MadCap Lingo and translation memory, Snap-on saved up to 30% on translation costs. Dedicated project management and a custom glossary ensured fast, reliable service and clear communication. Snap-on now delivers user guides, videos, and tutorials worldwide with consistent terminology.
MadCap Flare helped SimCorp overhaul its documentation process. The team moved from outdated, manual tools to a single-source, topic-based authoring... system. Flare enabled faster updates, better collaboration, and automated publishing for over 450,000 topics and 180 manuals. SimCorp now supports agile development and cloud delivery with streamlined workflows. The documentation team can release updates every two weeks, matching agile sprints.
IRIS Software Group used MadCap Flare to deliver web-based Help for 25 products. They replaced multiple authoring tools with a... single-source publishing solution. MadCap Flare enabled easy publishing to both Help Centers and Salesforce Service Cloud. The team sped up project migration and improved content consistency. Analytics in MadCap Flare Online helped IRIS understand customer search behavior. The new Help Hub made information more accessible for both customers and internal teams.
Blackbaud used MadCap Flare to modernize its online Help and print documentation. The team adopted topic-based authoring and single-source publishing... to reuse content across multiple product lines. They leveraged features like global project linking and conditions to manage 35 parent projects and many child projects. Automation with Azure DevOps and Windows Task Scheduler helped keep documentation up to date. Blackbaud also created a Help Center landing page and self-paced tutorials, improving customer access to digital information.
Apteco used MadCap Flare and MadCap Flare Online to deliver modern, web-based Help and documentation in multiple languages. The company reduced... translation time from weeks to just 2 days and now publishes updated Help content the same day as each bi-weekly software release. Advanced search, micro content, and analytics features helped lower customer support calls. Collaboration and content reuse improved, supporting Apteco’s move to cloud-based delivery and agile product updates.
Bullhorn, Inc.
- Information Technology And Services
- Very Large
Boston, USA
Bullhorn used MadCap Flare and Flare Online to create a centralized, searchable documentation hub. This helped reduce support tickets and... shorten support calls. The team now publishes over 10,000 articles for 20 products, making it easier for users to find answers. Collaboration improved, cutting SME edit times from 3 hours to 30 minutes. Page visits jumped from 5,000 to 285,000 in eight months, showing strong user adoption.
F5 used MadCap Create and Syndicate to modernize its technical training. The company moved from static PowerPoint slides to dynamic... online course content. This change cut content development time by 60%. F5 now delivers consistent training across instructors and adapts quickly to new product updates. The MadCap platform gives development teams control over course content and improves efficiency. Learners get the right information to pass certification tests.
OverDrive
- Information Technology And Services
- Medium
Cleveland, USA
OverDrive used MadCap Flare to replace Microsoft Word and Sitefinity for its online Help system. The team modernized their Help... content with HTML5, making it easier for users to find answers. Integration with Salesforce and SharePoint improved content management and search. MadCamp training helped OverDrive quickly adopt new tools and cut project time. OverDrive now delivers a visually attractive, searchable knowledge base for both internal and external users.
Technical Expressions, Inc.
- Information Technology And Services
- Small
Calgary, Canada
Technical Expressions, Inc. used MadCap Flare to improve documentation quality and consistency. The company moved from RoboHelp to Flare for... its standards-based XML authoring and single-source publishing. Flare enabled faster project completion and reduced redundant work. Reusable content features helped cut errors and costs. Multi-channel publishing allowed easy delivery of content in print, web, and digital formats. The switch led to better efficiency and fewer workarounds.
Writec
- Information Technology And Services
- Small
Desenzano del Garda, Italy
Writec used MadCap Flare to replace Adobe RoboHelp and FrameMaker, streamlining content creation and publishing. The team leveraged single-source, multi-channel... publishing to deliver online Help and documentation in seven languages. MadCap Analyzer improved content quality by identifying and fixing issues. Integration with MadCap Lingo made translation easier and faster. Writec won the STC Best-of-Show 2014 Award for a complex multilingual project using these tools.
EzGlobe
- Information Technology And Services
- Small
Boston, USA
EzGlobe used MadCap Flare to improve localization for clients across Europe, North America, and Asia. Flare replaced RoboHelp, eliminating workarounds... for Asian languages and reducing project engineering time by at least 30 percent. The XML-based tool enabled consistent, high-quality Help content in multiple languages. Flare's compatibility with translation tools and reusable snippets cut costs and improved project predictability. EzGlobe now delivers a better, more cost-effective product for its customers.
Dayforce, Inc.
- Information Technology And Services
- Large
Toronto, Canada
Dayforce uses MadCap Flare to deliver modern Help websites and interactive tutorials for its HCM platform. The company migrated from... Adobe to MadCap to support multiple products and now manages over 50 projects with Flare. MadCap Flare's micro content and search features help customers find answers fast, reducing support calls. Dayforce leverages analytics from MadCap Flare Online to improve content and add relevant search terms. The team uses single-sourcing and templates to quickly update and publish content for both customers and internal support teams.
InfinityQS International, Inc.
- Information Technology And Services
- Medium
Fairfax, USA
InfinityQS used MadCap Flare to modernize its documentation for manufacturing software. The team migrated over 300,000 words of content and... now delivers web and print documentation in four languages. MadCap Flare enabled fast updates, content reuse, and collaboration with subject matter experts. Using MadTranslations, InfinityQS cut translation costs from $63,000 to $2,000 per language. Customer support requests dropped to nearly zero after launching the new documentation.
TrueContext Inc.
- Information Technology And Services
- Medium
Ottawa, Canada
TrueContext used MadCap Flare Online and MadCap Flare to build a modern documentation portal. The new portal connects with Zendesk... and supports rapid product updates. Users now find answers faster with advanced search and context-sensitive help. The support team resolves customer issues more quickly. The portal helps both internal teams and customers stay informed as new features launch.
MadCap Flare helped Apteco improve their technical documentation. The platform uses modern web standards and offers flexible publishing. Apteco valued... the quality of resources, webinars, and conferences. The team enjoyed using Flare, making it their top choice for documentation.
Education Case Studies and Customer Success Stories with Xyleme LCMS
Humber College
- Education
- Large
Toronto, Canada
Humber College used MadCap Flare to update and manage its online Humanities 024 course. The college wanted to let professors... create and update course content without IT help. Flare made it easy to link course materials with the Blackboard system. Professors could quickly publish updates and keep content secure. Students accessed over 800 HTML pages and a supplemental CD, improving their learning experience.
eLearning Innovation used MadCap Flare to streamline online course delivery. They replaced manual LMS updates with single-source publishing, saving time... and reducing errors. Flare’s snippets and condition tags let them customize content for different audiences. Their integration links Flare content directly to the LMS, making updates fast and easy. Real-time analytics now track learner progress and engagement. The team reports faster course production and improved flexibility.
MadCap Flare helped Simon Fraser University teach students online documentation best practices. Students used Flare to publish content to desktop,... web, and mobile formats. The tool's single-sourcing and topic-based authoring features gave students hands-on experience. Students learned CSS, search, and content structuring in just one week. The user-friendly interface made it easy for students to start quickly. Flare supported the course's goal to apply real-world skills in technical communication.
Sylvan Learning used MadCap Flare to deliver online help and print documentation for employees at over 900 tutoring centers. Flare's single-source publishing... let Sylvan create both web and print content from one project. The tool's ease of use helped technical writers and knowledge experts contribute quickly. Features like glossary links and Word import improved user experience and content creation. Sylvan streamlined its publishing process and made information easier to access for staff.
Karlsruhe University of Applied Sciences
- Education
- Large
Karlsruhe, Germany
MadCap Flare helped Karlsruhe University of Applied Sciences teach online documentation best practices. Students used Flare to apply XML and... structured content concepts from the first day. The intuitive interface made it easy for students to start creating technical documentation quickly. Flare’s support for XML and Unicode was highlighted as valuable for real-world translation needs. The university plans to continue using Flare in future courses.
Online Trading Academy used MadCap Software to build a modern help website for its CliK trading platform. The team created... interactive, searchable help content with micro content, images, and videos. MadCap Flare and Central enabled fast updates, version control, and analytics to improve user experience. OTA saved countless hours authoring and updating content. The solution helped meet regulatory audits and supported both students and staff worldwide.
MadCap Flare helped Towson University teach online Help authoring to graduate students. Students with little technical background created advanced online... Help using XML. Flare's flexible editor supported different workflows and made XML easy to learn. All students met or exceeded requirements for user assistance content. The tool enabled publishing in both Web Help and HTML Help formats.
Swinburne University adopted MadCap Flare 3. 0 for its technical communications program. The university wanted a future-proof authoring tool to...teach students best practices in online Help content development. Flare's standards-based architecture and support for XHTML gave students hands-on experience with modern documentation techniques. The tool's features helped students learn concepts that also apply to DITA. This approach prepares students for evolving industry standards in content authoring.
UC San Diego, Extension used MadCap Flare to teach technical communications. The program needed a modern authoring tool for hands-on... student learning. Flare’s intuitive interface and special licensing let students use it for the full course. Students learned topic-based authoring faster and could explore on their own. The course became required for certification after adopting Flare. Students praised the support and tutorials available.
Manufacturing Case Studies and Customer Success Stories with Xyleme LCMS
Damen Shipyards Group
- Manufacturing
- Large
Gorinchem, Netherlands
Damen Shipyards Group used MadCap IXIA CCMS to cut the time to create vessel operating manuals from weeks to days. The team improved... content reuse, consistency, and quality by moving from Adobe FrameMaker to a DITA-based, cloud solution. Translation-related processes were reduced by 30% or more. The new system lets them quickly produce and update large, complex manuals. Integration with Miramo streamlines PDF output. Damen now delivers more manuals, faster, with less effort and cost.
Henke Manufacturing replaced Microsoft Word with MadCap Flare to create and deliver over 500 digital product manuals. Flare’s single-source publishing... cut manual update time from a month to just days. The team now reuses content, customizes manuals for different products, and ensures consistent quality. MadCap Analyzer and Contributor help improve documentation and enable collaboration. Customers and sales teams get faster, more accurate manuals, improving user experience and support.
FOX Racing Shox used MadCap Flare to modernize its online user manuals and service website. The company expanded language support... from 6 to 7, including simplified Chinese, to better serve global customers. Flare's XML-based authoring and Unicode support made localization easier and improved content consistency. The new master style sheet streamlined updates and reduced development time. FOX Racing Shox now delivers a consistent user experience for retail customers, dealers, and distributors.
Cognex used MadCap Flare and MadCap Lingo to cut localization costs by 68% in four years. The company reduced documentation... development time by over 50% using single-source publishing and content reuse. Cognex now delivers searchable knowledge bases and PDF guides in eight languages. Global project linking ensures compliance and consistent branding across all outputs. The new documentation website saw a 41% increase in page views in its first year.
Alliance Machine Systems International LLC
- Manufacturing
- Medium
Spokane, USA
Alliance Machine Systems used MadCap Flare, MadCap Flare Online, and MadCap Lingo to speed up the creation and translation of product and training manuals. The company reduced... translation time by 30% to 75% and cut translation costs by 20% to 30%. Manuals are now available in four languages and accessible on machine touchscreens. The technical writing team can update and customize documentation faster, improving consistency and collaboration. MadCap Software helped Alliance deliver up-to-date manuals and training to global customers.
MadCap Flare helped LI-COR Biosciences double its technical writing output with the same team size. The company standardized all product... documentation, support site content, and embedded help using Flare’s single-source publishing. Customers now find answers faster with advanced search, videos, and code samples on a modern HTML5 support website. Technical writers collaborate easily with GitHub integration and reuse content for over 40 products. The support team handles more complex questions while customers self-serve common issues.
Financial Services Case Studies and Customer Success Stories with Xyleme LCMS
Mortgage Bankers Association (MBA)
- Financial Services
- Medium
Washington, DC, USA
MadCap Create helped the Mortgage Bankers Association move from manual workflows to digital content management. MBA scaled its membership from... 4,000 to over 50,000 learners. Learner satisfaction rose to 94%. The platform enabled fast updates and easy distribution across many learning systems. MBA improved staff retention and cut operational costs. The solution made MBA more agile and ready for future growth.
Avalara used MadCap IXIA CCMS to unify all internal and external content on one platform. They migrated to a DITA-based... system, achieving 80% content reuse for hundreds of connectors. The solution replaced multiple disjointed help and portal systems, providing a single knowledge center for both agents and customers. Avalara leveraged IXIA CCMS APIs to automate content localization and publishing. The project standardized technical content delivery across the organization in under 18 months.
Avaloq used MadCap Flare to replace its legacy DITA-based content management system. The team migrated over 5,000 PDF documents and... streamlined documentation delivery with single-source, multi-channel publishing. MadCap Flare enabled content reuse, faster updates, and a modern HTML5-based Help website. Integration with Git improved collaboration and version control. Avaloq now delivers consistent, branded, and easy-to-navigate documentation for its banking software clients.
Corpay used MadTranslations from MadCap Software to localize its cross-border payment platform and online help guide into seven languages. The first Italian... translation took 10 weeks, but later languages were completed in 20–30 days each. Translation memory reduced time and cost for updates. MadTranslations ensured compliance with California's strict certification rules within a week. Corpay now delivers native-language support to global clients, improving efficiency and compliance.
Corpay used MadTranslations from MadCap Software to localize its cross-border payment platform and online Help guide into seven languages. The first Italian... translation took 10 weeks, but later languages were completed in 20–30 days each. MadTranslations’ automation and translation memory sped up updates, reducing turnaround to 10 days or less. The solution helped Corpay meet strict California compliance and support global clients in their native languages. Corpay now tracks how language support drives business growth.
Automotive Case Studies and Customer Success Stories with Xyleme LCMS
Rivian
- Automotive
- Large
Irvine, USA
Rivian needed to build all their documentation from the ground up. They used MadCap Flare to create a strategy for... current and future products. The team leveraged features like conditions and variables to maximize content reuse. They published guides for in-vehicle, web, tablet, mobile, and print formats. MadCap Flare helped Rivian streamline publishing and support multiple outputs efficiently.
MadCap Flare and MadCap Flare Online helped Rivian create an interactive owner’s guide for its electric vehicles. Drivers can access... information directly from the vehicle’s infotainment dashboard, even when offline. The documentation team now single sources content and publishes across in-vehicle systems, web, and print. This ensures fast updates, accuracy, and a consistent user experience. The solution supports content reuse, translation, and multiple output formats.
Rivian uses MadCap Flare and MadCap Central to deliver interactive owner’s guides in its electric vehicles. The guides are integrated... into the infotainment dashboard and work offline, helping drivers access information anywhere. MadCap’s tools let Rivian update documentation quickly to match frequent software changes. The system ensures consistent content across in-vehicle, web, and print formats. Analytics and testing features help Rivian improve search and quality for users.
Rivian used MadCap Flare and MadCap Flare Online to create an interactive owner’s guide for its electric vehicles. The guide is... embedded in the vehicle’s infotainment dashboard, giving drivers instant access to information, even when offline. The documentation team can now single source content and publish updates quickly across in-vehicle systems, web, and print. MadCap’s analytics and publishing tools help Rivian ensure quality and consistency. The solution supports rapid software updates and enhances the customer experience.
Legal Services Case Studies and Customer Success Stories with Xyleme LCMS
Axiom Law
- Legal Services
- Large
MadCap Flare and MadCap Flare Online helped Axiom Law boost user searches by five times. Axiom created two modern documentation... sites for its cloud-based applications. The new sites use micro content and easy search to help users find answers fast. This reduced support team demands and improved user adoption. Flare's templates and CSS kept branding consistent. Content updates now match Axiom's bi-weekly app releases.
Axiom Law used MadCap Flare and MadCap Central to build two modern documentation sites for its cloud-based applications. After adding micro... content, user searches increased five-fold. The new sites help employees find answers fast and reduce support team workload. Content updates now keep pace with bi-weekly product releases. MadCap Flare enables easy content reuse and brand consistency across documentation. Axiom Law manages both sites from a single project, improving efficiency and user experience.
Axiom Law used MadCap Flare and MadCap Flare Online to build two modern documentation sites for its cloud-based applications. After adding micro... content, user searches increased five-fold. The new sites help employees find answers fast and reduce support team workload. Content updates now match bi-weekly product releases. Axiom manages both sites from a single project, keeping branding and information consistent. MadCap Flare's features make it easy to reuse content and support multiple audiences.
Fitness First
- Health, Wellness And Fitness
- Large
Poole, UK
Fitness First used MadCap's MadPak ML suite to improve online documentation for its global staff. The company replaced large, hard-to-navigate... print manuals with searchable, context-sensitive web-based guides. Updates now take minutes, and content is available in seven languages. MadCap Lingo enabled in-house translation, cutting costs and improving accuracy. MadCap Analyzer helped remove 1,300 unused images, making files smaller and easier to manage.
MadCap Flare helped Compressus cut documentation project time from two months to one week. Compressus used Flare to create both... print manuals and online Help for its MEDxConnect software. The single-source publishing and content reuse features eliminated redundant work and improved consistency. Flare enabled easy backup, compliance with healthcare regulations, and quick updates. QR code integration made it simple for users to access online Help. Compressus also benefited from MadCap Platinum Support, which eased the transition and shortened the learning curve.
athenahealth, Inc.
- Health, Wellness And Fitness
- Large
Watertown, USA
athenahealth uses MadCap Flare, Contributor, and Feedback to deliver documentation and online help for its cloud-based physician business services. The team supports... monthly SaaS releases, creating six print and online versions for each update. MadCap Contributor lets over 45 subject matter experts add content directly, doubling output without increasing staff. Single-sourcing and conditional build tags ensure consistent, multi-format delivery. MadCap Feedback Service provides insights to improve user documentation and help experiences.
Restaurants Case Studies and Customer Success Stories with Xyleme LCMS
Whataburger
- Restaurants
- Large
San Antonio, USA
Whataburger used MadCap Create and Syndicate to modernize its employee training. The company eliminated printing costs and enabled real-time content... updates across 1,050+ locations. Employees now access training on laptops, phones, and tablets, improving engagement and productivity. The digital platform helps Whataburger deliver consistent, high-quality training and supports future growth. The system also helps reduce risk by tracking content changes and access.
The Big Salad used MadCap Flare to create an HTML5 intranet and PDF guides for employees. They replaced Microsoft OneNote... with Flare for better structure and easy content updates. Flare's single-source publishing lets them deliver content to both intranet and PDF formats from one project. Conditional tags and Word integration help tailor materials for different employee roles. The system rolled out in six months and now supports both corporate and franchise locations. Video integration and future translation plans aim to further improve training and user experience.
Transflo
- Transportation/Trucking/Railroad
- Medium
Tampa, USA
Transflo used MadCap Software to build 18 customer-facing knowledge bases. This helped cut support demands by 120,000 hours. Users can... now access self-help resources both in the office and on the road. MadCap Flare and Flare Online made it easy to update and manage content. The solution improved user experience and increased brand awareness. Search analytics and chatbot integration with Salesforce further enhanced support.
Jet Linx
- Transportation/Trucking/Railroad
- Medium
Omaha, USA
Jet Linx used MadCap Flare to modernize its FAA-compliant airline operations manuals. The company reduced manual production time from up... to 3 weeks to just 3 days. Employees now access over 100 manuals and guides on mobile devices, iPads, and web browsers. MadCap Flare enabled fast updates, version control, and easy navigation. Jet Linx improved compliance, audit support, and user satisfaction with digital documentation.
MadCap IXIA CCMS helped Analog Devices centralize documentation across departments. Rapid growth and multiple acquisitions left ADI with fragmented, inconsistent... content in many formats. The team worked with Mekon to migrate and standardize documentation using DITA and IXIA CCMS. Now, ADI manages nearly two million pages in a single source of truth. They reduced documentation time by 35–40% and improved accuracy, visibility, and content reuse. The new system supports faster product releases and better digital engagement.
Vogel's used MadCap Flare and MadCap Lingo to modernize its user manuals. The company cut the time to update manuals... in 17 languages from one month to less than a day. Manuals are now mobile-first, interactive, and include augmented reality and video. Over 80% of manual visits come from mobile users via QR codes. Vogel's eliminated paper manuals, supporting sustainability and faster updates.
Construction Case Studies and Customer Success Stories with Xyleme LCMS
BRE Group
- Construction
- Medium
Watford, UK
MadCap Flare helped BRE Group cut manual production time for 10 environmental assessment schemes. The team used single-source publishing to... deliver consistent documentation across print, PDF, and online Help. MadCap Analyzer improved content quality by finding issues before release. Collaboration tools let writers and experts contribute easily. Search and glossaries made it simple for users to find information fast. BRE now delivers tailored manuals for different audiences with less effort.
Boys Town
- Non Profit Organization Management
- Large
Boys Town, USA
Boys Town used MadCap Flare and Flare Online to modernize training materials for employees. They replaced Microsoft Word with MadCap... Software to ensure consistent, professional workbooks and manuals. The team cut content update time from half a day to just five minutes. Subject matter experts now collaborate easily and maintain a uniform look across all documents. Senior leaders quickly supported the new system after seeing rapid project prototypes.
Banking Case Studies and Customer Success Stories with Xyleme LCMS
Citadel Credit Union
- Banking
- Large
Exton, USA
Citadel Credit Union used MadCap Software to improve employee access to critical information. They replaced Adobe RoboHelp with MadCap Flare,... Central, and Capture. Employees now find answers faster using enhanced search and micro content. Collaboration with subject matter experts is easier, and updates to six documentation portals are quicker. Publishing time dropped from over an hour to five minutes. MadCap's analytics help Citadel keep content relevant and searchable.
Consumer Services Case Studies and Customer Success Stories with Xyleme LCMS
Rollins
- Consumer Services
- Large
Atlanta, USA
Rollins used MadCap Create and MadCap Syndicate to digitize over 3,000 pages of training content. The company replaced printed manuals... with interactive, mobile-friendly courses for field technicians. This change saved Rollins $250,000 per year in printing costs. Rollins now tracks employee learning and compliance more accurately. The new system helps ensure consistent, high-quality service across 70+ countries.
Medical Devices Case Studies and Customer Success Stories with Xyleme LCMS
HeartFlow, Inc.
- Medical Devices
- Medium
Redwood City, USA
HeartFlow, Inc. used MadCap Software to deliver documentation in 12 languages up to 10 times faster. The company switched from... manual PDF updates to MadCap Flare for single-source authoring and multichannel publishing. This change made instructions for use (IFUs) easier to search and update. HeartFlow automated content customization for different regions and languages. The team also used MadTranslations for cost-effective localization and MadCap Central for analytics and collaboration. These tools helped HeartFlow save time, cut costs, and improve customer experience.
Telecommunications Case Studies and Customer Success Stories with Xyleme LCMS
Rogers Communications
- Telecommunications
- Very Large
Toronto, Canada
Rogers Communications used MadCap Create and MadCap Syndicate to deliver learning content to over 54,000 employees. They reduced content development... costs by 53%. Rogers launched Podcast+ to provide interactive educational podcasts in English and French. The podcasts include knowledge checks and real-time tracking to boost learner engagement. Employees report higher comprehension and engagement compared to traditional courses. Content reuse keeps training up to date with new products and services.
TeleTracking used MadCap Create and Syndicate to centralize and modernize its training content. The company moved from manual, complex course... delivery to a single, online platform. Customers now access role-based eLearning anytime, with one login. TeleTracking saw high user engagement and turned training into a new revenue stream. Subscription options increased recurring revenue and boosted customer loyalty.
Utilities Case Studies and Customer Success Stories with Xyleme LCMS
A leading global manufacturer of robotic systems for fulfillment centers
- Logistics
- Large
MadCap Create and Syndicate helped a global robotics manufacturer in the logistics industry solve major content maintenance problems. The company struggled... with outdated training materials, version control issues, and translation challenges. MadCap Software centralized their content, improved security, and made updates easier. The team now spends less time on maintenance and more on creating impactful learning content. This shift supports better employee training and protects proprietary technology.
Blue Coat Systems
- Computer & Network Security
- Large
Mountain View, USA
Blue Coat Systems used MadCap Flare to improve its product documentation. The team switched from lengthy PDFs to topic-based, responsive... HTML5 web guides. This made it easier for users to find information on any device. MadCap Flare enabled content reuse, fast customization for OEMs, and single-source publishing. Blue Coat also created an award-winning deployment wizard using Flare, reducing support calls and saving time for both users and staff.
Insurance Case Studies and Customer Success Stories with Xyleme LCMS
A leading insurance software provider
- Insurance
- Large
USA
MadCap Create and MadCap Syndicate helped a leading insurance software provider modernize training. The company published its first course in... under two months, cutting manual reorganization time. Modular content made it easy to update and reuse training materials. Translation costs dropped as teams reused previous translations. Learner engagement improved with interactive, web-based courses. The company now delivers timely learning as new product versions launch.
Internet Case Studies and Customer Success Stories with Xyleme LCMS
Mirakl
- Internet
- Medium
Paris, France
Mirakl used MadCap Flare to replace its old wiki with a modern documentation web portal. The new portal helps both... customers and employees find answers faster. Mirakl's support team now gets fewer tickets because users can easily navigate the portal. Technical writers use single-source publishing and collaborate with developers through GitHub integration. The portal features responsive design, embedded videos, and tailored content for different user roles.
Other Industry Case Studies and Success Stories with Xyleme LCMS
Jet Linx
- Aviation
- Medium
MadCap Flare helped Jet Linx cut FAA-compliant manual production from 2–3 weeks to 3 days. The platform delivers responsive HTML5... content for over 100 airplane manuals and 20 operations guides. Employees access manuals on mobile phones, iPads, and web browsers. Flare's integration with Git supports version control for audits. Content reuse and Word imports speed up manual creation for the aviation team.
MadCap Flare helped PLEXSYS cut documentation production time by 20%. The company moved from word processing tools to Flare for... single-source, multi-channel publishing. PLEXSYS now delivers HTML5-based Help and print documentation for many product versions. The support team gets fewer customer questions thanks to more intuitive, detailed content. Flare's integration with GitHub enables easy version control for multiple product releases.
Jet Linx used MadCap Flare to deliver FAA-compliant airline operations manuals and training to employees on mobile devices, web browsers, and in print. The company reduced... the production time for online and PDF manuals from 2–3 weeks to just 3 days. Employees now access over 100 airplane manuals and 20 operations guides through a digital pub library, improving information search and navigation. MadCap Flare's single-source publishing and integration with Git support regulatory compliance and fast updates. User feedback has been positive, with staff finding information faster and requesting more digital content.
Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training Using MadCap Software
Jet Linx uses MadCap Flare to enhance its documentation process, delivering FAA-approved airline operations manuals across multiple platforms, including mobile devices and web browsers. This adoption has... reduced manual production time from weeks to days, improved compliance with FAA regulations, and facilitated content creation and management. The integration supports over 300 employees, offering easy access to critical information and streamlining operations.
Apteco Cuts Time to Deliver Online Help Using MadCap Software
Apteco has significantly reduced the time required to deliver online help and documentation by using MadCap Software's Flare and Flare Online. This adoption enables... Apteco to provide modern, responsive HTML5 help content, streamline translations, and enhance user experience with advanced search and multimedia features. The integration supports Apteco's agile software release cycle, reducing support calls and improving customer satisfaction.
Belgiums Largest University Partners with MadCap Software to Provide Students with Tools and Expertise for Delivering Modern Localized Documentation
MadCap Software has partnered with KU Leuven, Belgium's largest university, to integrate MadCap Flare and MadCap Lingo into the university's translation program. This collaboration aims... to equip students with skills in authoring, translation, and localization, enhancing their ability to deliver modern, localized documentation. The partnership supports the growing demand for technical communication professionals.
Writec Relies on MadCaps MadPak Professional Suite to Deliver Award-Winning Online Help and Documentation in Multiple Languages
Writec, a technical communications consultant, uses MadCap Software's MadPak Professional Suite to deliver multilingual online help and documentation. By replacing Adobe... RoboHelp and FrameMaker with MadCap Flare, Writec enhances content quality and efficiency. The suite's integration supports HTML5, PDF, and Word documentation in multiple languages, aiding global companies like ABB and Tetra Pak.
Gateway Technical College and MadCap Software Join Forces
MadCap Software has partnered with Gateway Technical College to enhance the technical writing skills of students pursuing an associate degree in Professional Communications. Through the MadCap... Scholar Program, students will use MadCap Flare for hands-on experience in modern technical documentation, preparing them for real-world communication needs in the workforce.
The MadCap Software Scholar Program Welcomes Abraham Baldwin Agricultural College
MadCap Software has partnered with Abraham Baldwin Agricultural College (ABAC) to provide students access to its industry-standard authoring tools through the MadCap Scholar Program. This collaboration allows... ABAC students to gain hands-on experience with MadCap Flare and MadCap Central, enhancing their technical writing and content management skills.
MadCap Software has entered into a government services partnership with Technical Communities, Inc. This agreement allows Technical Communities to distribute... MadCap's XML-based software, including Flare, Contributor, and other tools, to US government agencies. The partnership aims to enhance technical communication and streamline content delivery for government users.
Auburn University, MadCap Software Collaborate to Enhance Education in Professional and Technical Writing
MadCap Software and Auburn University have partnered to integrate MadCap's Flare and Central software into Auburn's professional writing curriculum. This collaboration aims... to equip students with essential content management and structured writing skills, enhancing their readiness for careers in professional and technical writing.
KLE Technological University Partners with MadCap Software
KLE Technological University has partnered with MadCap Software to introduce India's first technical writing courses at a technical university. The program will... use MadCap Flare to teach students modern technical documentation skills across various platforms, enhancing their career prospects. This initiative supports KLE Tech's vision of integrating academia and industry for student career development.
IXIA CCMS Announces Partnership with Leading European Consultancy Firm parson - IXIA CCMS
IXIASOFT, a MadCap Software company, has partnered with European consultancy firm parson to enhance their CCMS offerings. This collaboration aims... to provide a comprehensive DITA-compliant solution, combining IXIASOFT's technology with parson's strategic guidance and technical expertise in content management systems.
IXIA CCMS Powers Etteplan's Turnkey Technical Info Service
IXIASOFT, a MadCap Software company, has expanded its partnership with Etteplan to enhance Etteplan's HowTo service using IXIA CCMS technology. This collaboration enables... Etteplan to deliver interactive technical information and streamline content creation for field technicians and consumers, resulting in faster time-to-market and cost savings. The solution is scalable and supports digital transformation for Etteplan's clients.
IXIA CCMS and Congree Announce Technological Partnership - IXIA CCMS
IXIASOFT, a MadCap Software company, and Congree Language Technologies have formed a strategic partnership. This collaboration integrates Congree's Authoring Server... with MadCap IXIA CCMS, enhancing capabilities for creating and delivering technical documentation. The partnership aims to improve efficiency and reduce costs for clients by combining IXIASOFT's DITA authoring and Congree's content optimization.
Georgia Southern University Partners with MadCap Software to Best Prepare Students for Careers in Technical Writing
Georgia Southern University has partnered with MadCap Software to integrate MadCap Flare into its Professional and Technical Writing courses. This collaboration aims... to equip students with hands-on experience in advanced technical authoring and publishing, enhancing their skills for careers in technical writing and content strategy. The partnership is part of the MadCap Scholar Program, which offers educational discounts and resources.
Leading College in Toronto Partners with MadCap Software
George Brown College in Toronto has partnered with MadCap Software to enhance its technical communication curriculum. Through the MadCap Scholar... Program, the college will integrate MadCap Flare into its courses, providing students with hands-on experience in technical writing and multi-channel publishing. This collaboration aims to equip students with industry-standard skills for career advancement in technical communications.
Leading School in New Delhi Partners with MadCap Software
EMPI Business School in New Delhi has partnered with MadCap Software to integrate MadCap Flare into its Diploma Course in Technical Writing. This collaboration aims... to equip students with advanced authoring and publishing tools, enhancing their employability in the technical communications field. The partnership reflects MadCap Software's commitment to empowering students with industry-standard solutions.
Eastern Washington University Partners with MadCap Software
Eastern Washington University has partnered with MadCap Software to enhance students' technical communication skills through the MadCap Scholar licensing program. The university will... use MadCap Flare in its curriculum, providing students with advanced authoring and publishing tools. This collaboration aims to equip students with industry-standard skills for a competitive job market.
Cedarville University Partners with MadCap Software
Cedarville University has partnered with MadCap Software to provide students in its Documentation Design course with hands-on experience using MadCap Flare. This collaboration aims... to equip students with technical skills in user documentation, enhancing their employability. MadCap Software supports the initiative through its Scholar Program, offering discounted access to its authoring and content management solutions.
Austin Community College Partners with MadCap Software
Austin Community College has partnered with MadCap Software to enhance its technical communications curriculum. The college will integrate MadCap Flare,... a leading authoring and multi-channel publishing tool, into its courses to provide students with hands-on experience in technical communications. This collaboration aims to equip students with competitive skills for the workforce.
Zend Technologies Relies on MadCap Flare for Single-Sourcing
Zend Technologies uses MadCap Flare for single-source publishing of online documentation, enhancing its ability to deliver timely and customized content across web and mobile platforms. This approach has... streamlined Zend's documentation process, supporting rapid product releases and improving user access to information.
Leading Provider of Cloud-Based Communications Solutions Delivers Modern HTML5 Content With MadCap Flare
xMatters has transitioned from Adobe FrameMaker to MadCap Flare to deliver modern, responsive HTML5 Help. This shift supports xMatters' cloud-based... solutions, enhancing user access to documentation across devices. MadCap Flare's features, like topic-based publishing and responsive design, streamline content delivery, aligning with xMatters' need for agile, multimedia online Help.
Wright State University has partnered with MadCap Software to integrate MadCap Flare into its Documentation and Usability course. This collaboration aims... to equip students with advanced technical writing skills and a competitive edge in the workforce by using industry-leading authoring and publishing tools.
San Jose State University Modern Course Content Development
San Jose State University partners with MadCap Software to integrate MadCap Flare into its technical writing curriculum. This collaboration aims... to equip students with advanced authoring and publishing skills, enhancing their competitiveness in the workforce. The MadCap Scholar Program supports this initiative by offering discounted access to MadCap's industry-standard tools for educational purposes.
Washtenaw Community College Partners with MadCap Software
Washtenaw Community College has partnered with MadCap Software to integrate MadCap Flare into its Technical Communications curriculum. This collaboration aims... to provide students with hands-on experience using advanced authoring and publishing tools, enhancing their skills for careers in technical communications. The partnership is part of the MadCap Scholar Program, which offers educational discounts and resources.
Washington State University Vancouver Partners with MadCap Software to Prepare Students For Careers in Technical Communication
Washington State University Vancouver has partnered with MadCap Software to integrate MadCap Flare into its curriculum, enhancing students' skills in technical communication. This collaboration under... MadCap's Scholar Program provides students with hands-on experience using industry-standard authoring and publishing tools, preparing them for careers in technical writing.
Vistula University Partners with MadCap Software to Offer First-of-a-Kind Technical Communications Program in Poland to Best Prepare Students for the Workforce
Vistula University has partnered with MadCap Software to launch Poland's first post-graduate technical communications program. This initiative will provide students... with hands-on experience using MadCap Flare, a leading technical authoring and publishing software, to prepare them for careers in technical communications. The program aims to equip students with modern authoring skills applicable across various channels, enhancing their competitiveness in the industry.
University of South Florida Partners with MadCap Software
The University of South Florida (USF) has partnered with MadCap Software to integrate MadCap Flare into its Advanced Technical Writing course. This collaboration aims... to enhance students' skills in technical communication by providing hands-on experience with industry-leading authoring and publishing tools. The partnership is part of the MadCap Scholar Program, which offers educational discounts and resources to support technical writing education.
University of Limerick, Ireland Partners with MadCap Software
The University of Limerick has partnered with MadCap Software to enhance its Technical Communication and E-Learning Master's program. Students will use... MadCap Flare for hands-on experience in technical writing and content creation, gaining skills that provide a competitive edge in the workforce. This collaboration is part of MadCap's Scholar Program, which offers educational discounts and resources.
University of Colorado Colorado Springs Partners with MadCap Software
The University of Colorado Colorado Springs (UCCS) has partnered with MadCap Software to integrate MadCap Flare into its "ENGL 3850: Advanced Topics in Professional and Technical Writing" course. This collaboration aims... to equip students with hands-on experience in technical authoring and publishing, enhancing their professional portfolios and career readiness.
University of Alabama in Huntsville Partners with MadCap Software
The University of Alabama in Huntsville (UAH) has partnered with MadCap Software to enhance its Graduate Certificate in Technical Communication. Through the MadCap... Scholar licensing program, UAH will use MadCap's authoring and multi-channel publishing tools, like MadCap Flare, to teach students modern technical writing best practices and prepare them for careers in technical communications.
Seneca College Partners with MadCap Software to Help Students Gain a Competitive Edge via Real-World Expertise and Advanced Technical Writing Tools
Seneca College has partnered with MadCap Software to integrate MadCap Flare into its technical communication curriculum. This collaboration, part of... the MadCap Scholar Program, provides students with hands-on experience using industry-standard technical writing tools, enhancing their skills for the competitive job market.
The MadCap Software Scholar Program Welcomes Middlesex Community College
MadCap Software has partnered with Middlesex Community College to enhance students' technical communication and writing skills through the MadCap Scholar Program. This collaboration integrates... MadCap Flare, an industry-standard technical authoring solution, into MCC's Technical Writing Certificate Program, providing students with hands-on experience and a competitive edge in the industry.
Portland State University Partners with MadCap Software
Portland State University has partnered with MadCap Software to integrate MadCap Flare into its "Professional and Technical Writing" graduate program. This collaboration aims... to equip students with advanced technical writing skills by providing hands-on experience with industry-standard authoring and publishing tools. The partnership is part of MadCap's Scholar Program, which offers educational discounts and resources to support technical communication education.
Northern Arizona University Partners with MadCap Software to Build Students Expertise in Modern Documentation Techniques and Tools Required by Todays Businesses
Northern Arizona University (NAU) partners with MadCap Software to enhance students' skills in modern documentation techniques using MadCap Flare. This collaboration integrates... MadCap's software into NAU's Professional Writing program, providing hands-on experience with technical authoring tools. The partnership aims to equip students with industry-relevant skills for the job market.
Metropolitan State University Partners with MadCap Software
Metropolitan State University has partnered with MadCap Software to enhance its Technical Communication MS program. Through the MadCap Scholar licensing... program, students and alumni will gain access to MadCap's advanced authoring and publishing tools, such as MadCap Flare. This collaboration aims to equip students with industry-standard skills in technical communication, benefiting their future careers.
Mercer Universitys School of Engineering Partners With MadCap Software
Mercer Universitys School of Engineering has partnered with MadCap Software to integrate MadCap Flare into its curriculum. This collaboration, part... of the MadCap Scholar Program, aims to provide students with hands-on experience in technical communication, enhancing their skills for the job market. The program offers special pricing and resources to support educational institutions.
MadCap Software partners with Glendon College to equip students in its "Certificate Program in Technical Communication" with MadCap Flare, a leading authoring and publishing tool. This collaboration, part... of the MadCap Scholar Program, aims to enhance students' technical writing skills and prepare them for successful careers in technical communications.
University of South Florida Sarasota-Manatee Partners With MadCap Software to Provide Students Advanced Technical Writing Tools and Support Thriving Technical Communications Careers
MadCap Software has partnered with the University of South Florida Sarasota-Manatee to integrate MadCap Flare into its Professional and Technical Communication program. This collaboration provides... students with hands-on experience in modern technical writing and publishing, enhancing their skills for future careers. The initiative is part of the MadCap Scholar Program, which offers educational discounts and resources to support technical communication education.
The Paul Stefan Foundation Partners with MadCap Software to Help Students Pave the Way in Technical Writing
MadCap Software has partnered with The Paul Stefan Foundation to provide technical writing training for single mothers. The program includes... hands-on experience with MadCap Flare, enhancing participants' skills for better job prospects. This collaboration aligns with MadCap's Scholar Program, which offers educational discounts and resources to support technical communication and content development.
Saginaw Valley State University Partners with MadCap Software to Enhance its Professional and Technical Writing Program
MadCap Software has partnered with Saginaw Valley State University to enhance its Professional and Technical Writing program. This collaboration provides... students with hands-on experience using MadCap Flare, a leading technical authoring and publishing tool, to prepare them for modern technical communication roles. The partnership is part of MadCap's Scholar Program, which offers educational institutions access to industry-standard content development solutions.
Cognex Standardizes on MadCap Software to Modernize its Documentation
Cognex Corporation has standardized on MadCap Software's solutions, specifically MadCap Flare and MadCap Lingo, to modernize its documentation and translation processes. This transition has... resulted in significant efficiency gains, including a 68% reduction in localization costs and a 41% increase in page views for Cognex's knowledge base. The adoption of MadCap's tools has streamlined Cognex's content creation, allowing for faster production of documentation.
Jagiellonian University and Motorolla Choose MadCap Software
Jagiellonian University and Motorola Solutions have incorporated MadCap Flare into their technical writing curriculum. This collaboration aims to equip students... with advanced skills in technical documentation, enhancing their employability. The initiative is part of the MadCap Scholar Program, which provides educational discounts and resources to support technical communication and content strategy education.
Leading Medical Diagnostic Company uses MadCap Suite
Instrumentation Laboratory (IL), a leader in medical diagnostics, utilizes MadCap Software's MadPak suite to create online help and print manuals for six blood-testing products in nine languages. This case study... highlights IL's use of MadCap Flare, MadCap Lingo, and MadCap Analyzer to streamline content creation, translation, and reduce costs, enhancing customer support globally.
Press Release: Hewlett Packard Enterprise Relies on MadCap Flare to Deliver 15 Responsive HTML5-Based Help Centers
Hewlett Packard Enterprise (HPE) uses MadCap Flare to create 15 responsive HTML5-based Help centers for its Application Delivery Management software. This single-source, multi-channel... publishing solution enhances user experience with modern web design and seamless navigation. HPE benefits from streamlined content delivery, responsive design, and customizable features, improving customer support and documentation accessibility.
GFI Software uses MadCap Flare to Streamline Documentation
GFI Software has significantly reduced its documentation project time by using MadCap Flare, achieving a five-fold decrease. This case study... highlights how GFI utilizes Flare's content reuse and single-source publishing features to streamline the creation of print and online manuals in 15 languages, enhancing brand consistency and translation efficiency.
Fitness First Uses MadPak ML to Publish Online Documentation
Fitness First, the world's largest health and fitness club chain, utilizes MadCap Software's MadPak ML suite to publish online documentation for its membership management system, Members First. The suite includes... MadCap Flare, Contributor, Analyzer, and Lingo, enabling Fitness First to deliver multilingual, context-sensitive documentation efficiently. This adoption streamlines updates, enhances localization, and optimizes content quality for global employees.
Fellowship Technologies uses MadCap Flare for Web-Based Help
Fellowship Technologies leverages MadCap Flare to enhance its web-based help and print documentation for the Fellowship One church management SaaS. This integration allows... for efficient single-sourcing, reducing documentation preparation time significantly. MadCap Flare's features enable Fellowship Technologies to deliver intuitive content and expand educational materials, improving user experience and operational efficiency.
Global Software Provider Delivers Mobile, Web and Print Documentation
Ektron, a leader in web content management, uses MadCap Flare and MadCap Analyzer to enhance user experience by offering mobile, web, and print documentation. The tools have... significantly reduced Ektron's web format output files by nearly 50% and improved content quality. MadCap's support and single-sourcing capabilities have been pivotal in Ektron's documentation success.
Conga Uses MadCap Software for print and online Support
Conga utilizes MadCap Software's integrated suite, including MadCap Flare, Contributor, and Analyzer, to deliver a responsive HTML5 support portal and print documentation. This adoption has... significantly reduced project times and enhanced user experience. Conga's use of MadCap Software's solutions has been recognized with two Customer Experience Recognition Awards for its innovative support portal.
Leading Medical Software Provider Adopts MadCap Flare
Compressus Inc. , a leader in digital medical solutions, has adopted MadCap Flare to enhance its content development and publishing....By replacing legacy tools, Compressus achieved a four-fold reduction in project time, improved compliance, and streamlined documentation processes. MadCap Flare supports Compressus in creating online Help and print manuals, ensuring content consistency and facilitating compliance with standards like HIPAA.
Jet Linx Delivers First-Class, FAA-Approved Airline Operations Manuals and Training via Mobile Devices, Web Browsers and Print Using MadCap Flare
Jet Linx has adopted MadCap Flare to modernize its documentation process, enabling the delivery of FAA-approved operations manuals via mobile, web, and print. This transition has... reduced manual production time from weeks to days, enhancing accessibility and compliance. MadCap Flare's features, like multi-channel publishing and version control, have been pivotal in this transformation.
CCi Uses MadCap Flare and Lingo for Training Materials
CCi uses MadCap Flare for single-source publishing and MadCap Lingo for translation to create training materials in 14 languages. This integration streamlines... content delivery, enhances customization, and improves workflow efficiency. MadCap Contributor and Analyzer further support content management and quality control, empowering CCi to effectively meet customer needs.
CCC Information Services uses Hosted MadCap Feedback Service
CCC Information Services has optimized its online Help systems using MadCap Flare and the hosted MadCap Feedback Service, reducing 'how-to' inquiries by up to 30%. This integration allows... CCC to analyze customer interactions with their Help systems, leading to improved documentation and reduced support calls. CCC plans to expand its use of MadCap Feedback Server to further enhance customer feedback and interaction capabilities.
Leading International Building Research Firm Relies on Single-Source Publishing of MadCap Flare to Cut Production Time of Print and Online Documentation
BRE Group, a leading building research firm, has adopted MadCap Flare for single-source publishing to streamline its documentation process. The software's topic-based... approach and integration with tools like MadCap Analyzer and Contributor have significantly reduced production time for BRE's print and online materials, enhancing content consistency and accessibility.
Blackbaud uses MadCap Flare to Customize and Publish Content
Blackbaud leverages MadCap Flare for internal collaboration and client content customization, enabling publication across print, web, and mobile platforms. The integration with... Microsoft TFS enhances collaboration, while single-sourcing allows efficient content reuse. This approach supports Blackbaud's extensive client base in the nonprofit sector, ensuring consistent and timely information delivery.
BA Insight uses MadCap Flare to Optimize Training Processes
BA Insight utilizes MadCap Flare's topic-based authoring and single-source publishing to enhance training materials, delivering outputs as PDFs, WebHelp, and PowerPoint slides. This adoption optimizes... BA Insight's documentation processes, reducing redundancies and project time, while improving content accessibility and user comprehension.
Avtec Chooses MadTranslations to Deliver Localized Software
Avtec has chosen MadTranslations, a subsidiary of MadCap Software, to deliver localized software and documentation for its international clients. This collaboration has... reduced Avtec's translation costs by 40% and enhanced its ability to meet language requirements in Mexico, South America, and Canada. Avtec has been using MadCap's Flare, Capture, and Mimic products for technical communications, which influenced its decision to partner with MadTranslations.
Autotask uses MadCap Flare and Lingo to Deliver Documentation
Autotask has transitioned from Microsoft Word to MadCap Flare and Lingo for delivering documentation and online help in seven languages. This switch enhances... user experience with context-sensitive, searchable content and HTML5-based WebHelp. The integration of Flare and Lingo ensures consistent translation across languages, while MadCap Feedback Service provides user insights to improve documentation.
ARC Uses MadCap Flare to Reduce Documentation Production Time
Actuarial Resources Corporation (ARC) has significantly reduced its documentation production time by using MadCap Flare. The adoption of Flare's single-source,... multi-channel publishing has cut the time to build ARCVAL documentation from over 40 hours to just one hour. This efficiency has allowed ARC to update its documentation monthly, enhancing user experience and productivity.
Leading Cyber Security Company Chooses MadCap Flare
A leading cybersecurity company has adopted MadCap Flare to modernize its documentation process. The switch from its previous system to... MadCap Flare has reduced the time to produce product guides from 40 to 6 hours. The new system offers enhanced navigation, search functionality, and branding alignment, delivering content as both interactive web pages and downloadable PDFs.
Paragon Uses MadCap Flare to Streamline Delivery of Documentation
Paragon Software Systems has adopted MadCap Flare for its documentation needs, enhancing the delivery of online Help and print manuals through single-source, multi-channel publishing. This switch has... improved content reuse and customization, leveraging Flare's topic-based and multimedia capabilities. Paragon's use of Flare led to a win at the ISTC awards for "Best Use of Video, Interaction and Multi-Media."
Leading Canada-Based Consulting Firm Chooses MadTranslations
Winding River Solutions, a Canada-based consulting firm, has chosen MadTranslations, a subsidiary of MadCap Software, for translating a government application and website into French. The collaboration allowed... Winding River to meet tight deadlines, leveraging MadCap's seamless integration and translation services. This partnership highlights MadCap's role in supporting bilingual content requirements in Canada.
Venafi uses MadCap Flare and MadCap Pulse to Deliver Help
Venafi utilizes MadCap Flare and MadCap Pulse to create interactive, HTML5-based online help systems that enhance search and social collaboration. This integration allows... Venafi to streamline content delivery, synchronize documentation with software development, and improve user experience through single-source publishing and social analytics.
UC San Diego Extension has joined the MadCap Scholar Program, integrating MadCap Flare into its "Writing Online Documentation" course. This collaboration provides... students with hands-on experience in topic-based authoring, supported by MadCap's intuitive tools and community resources. The program enhances students' skills in online technical communications.
Sylvan Learning uses MadCap Flare to Provide Web-Based Help
Sylvan Learning has adopted MadCap Flare to enhance its training documentation for over 900 tutoring centers. The tool's single-source, multi-channel... publishing capability allows Sylvan to produce both print and web-based materials from the same source, improving accessibility for staff. Features like easy Microsoft Word import and a glossary tool streamline content creation and usability.
Squire Technologies Chooses Madcap Flare And Contributor
Squire Technologies has adopted MadCap Flare and Contributor to enhance its online documentation for telecommunications products. This transition from print... to dynamic web-based content improves searchability and aligns with Squire's branding. The case study highlights the elimination of documentation redundancies and the integration of a streamlined review process.
Leading Provider Of Customized Software Solutions Uses Flare
Software Engineering Professionals (SEP) uses MadCap Flare for single-sourcing and Microsoft TFS integration to synchronize online help systems and print manuals with software releases. This allows SEP... to publish context-sensitive content efficiently across multiple channels, enhancing user accessibility and customization.
RWTH Aachen University Replaces Microsoft Word with MadCap Flare
RWTH Aachen University has replaced Microsoft Word with MadCap Flare for developing and delivering customized exercise materials in its "Mechanics 2" course. The university benefits... from Flare's topic-based authoring, single-source publishing, and integration with Microsoft Team Foundation Server, which streamline content creation and ensure up-to-date materials. This transition optimizes processes and enhances the learning experience for students.
Pittsburg State University Partners with MadCap Software
Pittsburg State University has partnered with MadCap Software to integrate MadCap Flare into its Technical and Professional Writing program. This collaboration aims... to equip students with advanced technical writing skills using industry-standard tools. The university will use MadCap Flare in various courses to enhance students' expertise in technical communications, preparing them for successful careers.
Leading University in China Selects MadCap Software
Peking University in China has partnered with MadCap Software to integrate MadCap's authoring and translation tools into its Master Program of Computer-aided Translation. This collaboration aims... to equip students with advanced skills in technical writing and translation, using MadCap Flare and MadCap Lingo. The initiative is part of the MadCap Scholar Program, enhancing students' competitive edge in the workforce.
84.51 Chooses MadCap Software to Replace Traditional LMS
84. 51, a subsidiary of Kroger, has replaced its traditional learning management system with MadCap Software's Flare and MadCap Central...to create the Stratum Learning Center. This new platform offers a modern web experience with how-to guides, documentation, and multimedia tutorials, enhancing user onboarding and collaboration. The success of this implementation has led to the development of similar learning centers for other products.
Leading Digital Content Distribution Company Modernizes Help
OverDrive, a leading digital content distributor, has modernized its online help system using MadCap Flare. This transition supports OverDrive's delivery... of HTML5 Help content, enhancing searchability and user experience. The integration with platforms like SharePoint and Salesforce, along with features like topic-based authoring, has streamlined OverDrive's content management and publishing processes.
Leading Business School in Sweden Chooses MadCap Software
Nordic Business Institute (NBI) in Sweden has chosen MadCap Software's Flare for its Communications Technology program. This partnership aims to... equip students with practical skills in technical writing using MadCap Flare, a leading authoring and publishing solution. The collaboration highlights MadCap's global recognition and its role in enhancing technical communication education.
Miro Technologies has selected MadTranslations, a subsidiary of MadCap Software, for translation and localization services. This collaboration enabled Miro to... translate its GOLDesp software and Transportation Management System into Arabic within three months, enhancing their global reach. MadTranslations' integration with MadCap Flare facilitated efficient translation processes, supporting Miro's expansion into international markets.
Leading Provider Of Music Software uses MadCap Flare
MakeMusic, a leader in music software, has adopted MadCap Flare to replace its print product guides with interactive online help systems for its Finale and SmartMusic software. This transition enables... MakeMusic to provide dynamic, context-sensitive help, enhancing user experience and allowing for frequent updates based on user needs and analytics.
ARCOM Streamlines Delivery of Print Documentation and Online Help
MadCap Software's Flare is being used by ARCOM to streamline the delivery of print documentation and online help for its construction specifications software. Flare's capabilities, such... as importing Microsoft Word and single-source publishing, enable ARCOM to efficiently manage content contributions and deliver various product guides and help systems. This case study highlights Flare's role in enhancing ARCOM's content management and delivery processes.
Press Release: Perforce Software and MadCap Software
MadCap Software published a case study highlighting Perforce Software's use of MadCap Flare and MadCap Lingo to enhance their documentation processes. This collaboration has... led to reduced support calls and improved customer self-service through localized, interactive Help content. Perforce's adoption of MadCap's tools showcases the effectiveness of advanced content development and management solutions.
LeaseTeam uses the Madpak Technical Communications Suite
LeaseTeam utilizes MadCap Software's MadPak Technical Communications Suite, including MadCap Flare, Analyzer, and Capture, to enhance its software documentation and Help content. This integration enables... LeaseTeam to deliver intuitive, high-quality documentation across multiple formats, ensuring users receive timely and accurate information for their software versions.
K2 Uses Flare to Facilitate Collaboration via Microsoft TFS, Share Content Across Documentation and Training Teams, and Customize Content via HTML Extensions, CSS, and Conditional Tags
K2 leverages MadCap Flare for single-source, multi-channel publishing, enhancing collaboration via Microsoft TFS. K2 uses Flare to deliver customized training... and documentation, improving efficiency and customer experience. Flare's integration with TFS facilitates content collaboration across teams in the US and South Africa.
