Retail Case Studies and Success Stories with Sinch
CASE STUDY Picard
Picard, a frozen food retailer, wanted to boost sales during the holiday season. They used Sinch's chatbot builder and Conversation API to create a personalized RCS experience. This led to a 42% incr...ease in customer engagement and a 10% increase in redirections. The click-through rate was three times higher. Picard's CRM manager, Alix Berthon, highlighted the benefits of RCS for secure and branded messaging.
Sinch helped Courir boost sales with mobile messaging. Courir wanted to drive more sales in a tough retail market. They partnered with Sinch to run campaigns on WhatsApp, RCS, and Rich SMS. Courir sa...w a 5x increase in WhatsApp opt-ins. RCS messages delivered 137% ROI. Campaign revenue tripled with RCS. Courir and Sinch worked closely to keep improving results.
Sinch Engage helped Oz Hair and Beauty boost sales with personalized SMS campaigns. The retailer wanted to create personal shopping experiences at scale. They used targeted SMS and two-way messaging ...to engage customers. This led to a 38x ROI, a 12% click-through rate, and a 15% response rate. Customer engagement and conversion rates improved.
Sinch RCS helped Clarins boost customer engagement for holiday campaigns. Clarins used RCS to send interactive messages with images, buttons, and verified branding. The RCS campaign achieved a 79% re...ad rate and a 22% click-through rate. Engagement was 2.5 times higher than with Rich SMS. Clarins saw 3.5 times more redirections than previous campaigns. The solution led to better engagement and higher revenue.
FirstBank wanted to keep customers engaged and informed. They used Sinch's SMS messaging to send personalized notifications. Over 60% of customers opted-in to receive messages. FirstBank sends 3.5 mi...llion alerts each month. They have worked with Sinch for over 13 years.
Banking Case Studies and Success Stories with Sinch
CASE STUDY FirstBank
FirstBank improved customer satisfaction by using Sinch's messaging platform, enhancing communication efficiency and engagement. They achieved significant operational improvements and increased custo...mer interactions.
Consumer Services Case Studies and Success Stories with Sinch
CASE STUDY EasyPark Group
EasyPark Group needed to send messages reliably across more than 20 countries. They switched to Sinch to deliver messages at scale. This improved customer experience and security with a 97% delivery ...rate. 40% of messages in Germany are sent via RCS. Millions of messages are delivered, enhancing the parking experience for users.
Marketing and Advertising Case Studies and Success Stories with Sinch
CASE STUDY SWETI Marketing
Sinch Engage helps SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a reliable messaging partner with strong analytics for high-volume campaigns. Sinch provided rich med...ia messaging and trackable links within HubSpot. SWETI improved client messaging and reporting. The agency now supports fitness brands with personalized, data-driven communications.
Government Administration Case Studies and Success Stories with Sinch
CASE STUDY Government of Ras Al Khaimah
Sinch Contact Pro helped the government of Ras Al Khaimah unify its citizen communication channels. Before, calls, emails, and messages were handled in separate systems. With Sinch Contact Pro and SA...P integration, all communications now go through one platform. The government saw a 12.8% drop in call abandon rates, an 11.4% decrease in needed staff, and a 13.7% reduction in IT maintenance costs. Service delivery and efficiency improved for citizens and staff.
Consumer Goods Case Studies and Success Stories with Sinch
CASE STUDY EasyPark Group
Sinch helps EasyPark Group send important messages to users in over 20 countries. EasyPark Group needed to improve message delivery and security for their digital parking apps. They switched to Sinch... to handle SMS and RCS messaging at scale. Sinch provided a 97% delivery rate and sent 40% of messages via RCS in Germany. Millions of messages now reach users, making parking easier and safer.
AAA wanted to improve member interactions through mobile messaging. They found that members were texting their 800-HELP number, but it wasn't set up for SMS. AAA worked with Sinch to enable 2-way SMS... with automatic responses. This change helped more customers and saved AAA $30,000. They also achieved an 8% conversion rate from SMS to roadside assistance.
Sinch SMS and toll-free numbers helped AAA improve member experience. AAA members wanted to use mobile messaging for roadside help. Many texts to AAA's 800-HELP number were lost because it did not su...pport SMS. Sinch enabled 2-way SMS with automatic replies. AAA now helps more customers and saves money. They saw an 8% conversion rate from SMS to roadside assistance and saved $30,000.
Other Industry Case Studies and Success Stories with Sinch
CASE STUDY Moet Ik Naar De Dokter (MINDD)
Sinch's Chatlayer Voice API helped MINDD build an AI-enabled voice chatbot for patient triage. MINDD wanted to route urgent medical calls to human agents faster. They used Sinch’s AI chatbot builder ...and voice technology to sort calls by urgency. This led to more calls being answered and a safer patient experience. The solution reduced wait times and improved call handling for Dutch medical practices.
