Real-World Case Studies and Customer Success Stories with RingCentral Video

RingEX helped Idex move its phone system to the cloud. Idex needed a flexible and secure solution to support rapid... growth and remote work. With RingEX, Idex managed users easily, improved call handling, and integrated with Google suite for real-time updates. The migration was fast, with the main office live in one month and all branches in four. Idex now offers better customer service and can quickly update call routing for emergencies.
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RingEX helped Intescia move to a modern cloud phone system. The company needed better tools for remote and hybrid work.... RingEX unified their communications and made it easy to switch between phone and video calls. Staff now enjoy reliable calls and a simple interface. Integration with Salesforce lets sales teams track calls and work faster. Intescia saw smoother collaboration and better customer experiences.
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RingCentral helped Sitel Group support UK government agencies during the pandemic. Sitel Group needed to onboard 20,000 remote agents in... under two months. RingCentral provided a secure, reliable cloud platform with 99.999% uptime. The pay-as-you-go model let Sitel Group scale up and down, saving costs for UK taxpayers. Sitel Group delivered strong service to government clients while keeping costs low.
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RingCentral helped phoenixNAP, a global IT service provider, save over $320,000 in telephony costs after switching from their previous provider. The company faced... high costs, unreliable service, and complex admin systems before the change. With RingCentral and RingCentral Contact Center, phoenixNAP achieved 100% uptime for meetings and seamless support across three countries. The solution also improved customer support visibility and sales efficiency through Microsoft Dynamics 365 integration.
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RingCentral helped Syngenius improve its own operations and those of its clients. Syngenius used RingCentral to consolidate phone, messaging, video,... and fax services into one platform. This made it easier to manage communications and reduced costs. One client saved over $1,000 in telecom expenses. Syngenius also set up a 24/7 hotline for a client using RingCentral. The platform's reporting and analytics tools gave clients better insights and control.
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RingCentral helped Van Ausdall & Farrar save $20,000 a year on telecom costs. The company moved 150 employees across three... offices to RingCentral in just 12 days. They replaced their old phone system with a unified cloud platform for messaging, voice, video, SMS, and fax. Employees now work from anywhere and use new features like video calls and SMS. Integrations with Microsoft Teams and Salesforce improved workflows and efficiency.
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RingCentral helped MMC move from a Mitel phone system to a unified cloud communications platform. The switch supported remote work,... improved employee workflows, and enabled access to calls, messages, and meetings from anywhere. MMC completed the migration in just two weeks with 95% immediate employee adoption. The company saved 20% on telecom costs after switching to RingCentral.
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RingCentral Engage Voice and RingCX helped The Office Gurus cut a client's cost per lead by 55. 7%, saving $3.2...million yearly. The Office Gurus used RingCentral to manage all call center channels in one place. The solution improved agent efficiency and caller experience. Omnichannel support with RingCX let them centralize SMS, chat, email, and phone. Clients now get fast, reliable responses across all channels.
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RingCentral API helped 24 Hour Tees automate customer service and business processes. The company used RingCentral to send automated texts,... integrate with to-do apps, and answer order status questions. Automation saved them from hiring about four extra full-time employees. The team communicates easily across countries using RingCentral apps. These tools let 24 Hour Tees scale up and launch a new company without adding more staff.
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RingCentral unified cloud solution helped vcpi, the largest senior-living IT provider, improve service and save money. After a ransomware attack,... vcpi replaced its on-prem phone system with RingCentral for business communications and contact center. The switch saved $5,564 annually and reduced support calls by 5%. Staff gained mobility and saved hours each month by not managing hardware. Automation in RingCentral Contact Center improved client experience and efficiency.
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RingCentral helped Modern Litho replace separate phone, video, and SMS services with one unified app. The company had problems with... their old analog phone system, including no reporting data and hard-to-use controls. After switching to RingCentral, they saw no downtime and improved team efficiency. Employees can now make calls and send texts from any device. Features like Call Flip and built-in video calls made work more flexible and improved customer service. Onboarding new employees is now much easier.
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RingCentral Video helped inWhatLanguage fix its internal communications. The company had many tools that did not work together. RingCentral unified... phone, messaging, and video on one platform. Employees liked making calls and video meetings from anywhere. Sales teams made more calls and became more productive. Managers used RingCentral reports to track performance and improve business results.
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RingCentral helped Logical Position, a digital marketing firm, fix problems with their old phone and video systems. The company used... RingEX and RingCentral Video for 850 employees across 7 offices. This unified platform improved sales calls, team meetings, and training. Managers now get detailed call data and reports. Logical Position can also use custom workflows with RingCentral's open APIs.
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RingCentral helped MedPro Healthcare Staffing improve global communications and productivity. MedPro faced issues with their old phone system, especially with... international calls and manual dialing. By integrating RingCentral with Salesforce, recruiters used click-to-dial and saved time. The company unified its teams in the US and the Philippines on one system. RingCentral Video enabled better interviews and safer meetings during COVID. MedPro saw major workflow improvements and stronger recruiter relationships.
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RingCentral for Microsoft Teams helped Bytes fix problems with their old phone system. They wanted better outbound and inbound calling... for sales and customer support. After testing options, Bytes chose RingCentral's embedded dialler and direct routing. Employees now make calls in Teams with 99.999% uptime and use features like voicemail-to-email. Productivity improved, and staff can give better advice to their own customers. Bytes also uses RingCentral with Microsoft Dynamics to automate tasks and personalize service.
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RingCentral helped MSX International transform its global communications. MSXI used RingCentral Contact Center, RingEX, and RingCentral Rooms for call centers,... telephony, and online meetings. The new system made it easy to set up call centers fast, improved global collaboration, and enabled four-digit dialing across countries. MSXI can now offer new services and next-generation support to automotive OEMs. The platform supports digital transformation and future AI integration.
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RingEX and RingCentral Contact Center helped Flex Technology Group unify communications for 1,300 employees. The company consolidated 14 phone systems,... saving $587,000 yearly. Average wait times dropped by 97%. Agents saved 20% of their time with voicemail transcriptions. Flex Technology Group improved internal efficiency and customer service with RingCentral's cloud solutions.
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RingCentral helped Corporate Payroll Services improve communication and cut costs. The company replaced its old phone system with RingCentral for... better reliability and more features. They saved $1,700 per month on fax lines. The team now uses one conferencing tool instead of three. Email use for collaboration dropped by about 60%. Employees are more productive with Glip for teamwork.
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RingCentral for Teams helped Haysmacintyre, a top UK accounting firm, improve communication by integrating cloud telephony into Microsoft Teams. The firm faced... issues with their old phone system, which made remote work and external calling hard. By embedding RingCentral, staff now use one platform for calls, messages, and meetings. This made workflows easier and let the company scale without server headaches. The integration also improved call routing and client service, supporting their hybrid work model.
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RingCentral unified communications and contact centre helped QBANK improve service for its 25,000 members. The bank faced problems with call... recording, reporting, and remote work using previous systems. RingCentral provided a cloud-based solution with high availability, better data, and compliance with APRA rules. The new system allowed in-house management, quick setup, and custom templates for departments. QBANK saw faster issue resolution, better customer interaction visibility, and cost-effective access to features.
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RingCentral Cloud PBX for Microsoft Teams helped FE fundinfo connect global staff across Europe, Asia, Africa, and Australia. The company needed... a unified communications solution after merging three firms and facing legacy phone systems. Integrating RingCentral with Microsoft Teams gave them a single telephony environment worldwide. Employees quickly adopted the system with little training. FE fundinfo saw easier onboarding, cost savings on international calls, and improved reliability. Managers can now easily update phone menus and call queues from anywhere.
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Credit Human Federal Credit Union faced challenges with their outdated phone system, which had multiple points of failure and lacked self-serve features. They needed a... more reliable communication solution. By implementing RingCentral, they improved their IT communications environment with cloud services like phone, fax, and video conferencing. This change reduced costs, simplified maintenance, and enhanced collaboration. During the COVID-19 pandemic, the new system allowed a smooth transition to remote work, ensuring business continuity and high customer service levels.
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RingCentral helped The Retirement Advantage, a national retirement plan administrator, improve communication for both clients and employees. The company outgrew... its old on-premise phone system and needed a scalable, user-friendly solution. RingCentral provided an all-in-one platform with telephony, video meetings, and chat, making onboarding and daily use simple. The IT team easily migrated phone numbers and integrated new employees and acquisitions. During the 2020 crisis, RingCentral enabled a seamless transition to remote work, keeping service levels high and minimizing disruption.
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RingCentral helped Paywise fix major telephony and contact centre issues. The company switched to RingCentral's UCaaS and CCaaS platform after... outages and poor support from a previous vendor. Paywise integrated RingCentral with its own CRM, improving efficiency and reducing call handling times. The call back feature now serves 25-40% of customers, helping manage demand. Paywise also cut monthly operating costs and improved customer and agent experience.
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RingCentral Contact Center helped Brighter Super transform customer and employee experiences. Brighter Super needed a flexible, omnichannel platform to support... rapid growth and complex mergers. The solution enabled accurate measurement of customer sentiment and seamless integration of three contact centers. Call volume scaled from 150 to 1,500 per day, with a six-fold increase in membership. Brighter Super now manages $30 billion for 250,000 members, benefiting from improved service and operational efficiency.
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RingCentral Contact Center helped Good2Go Auto Insurance save $100,000 over three years. The company switched from an unreliable on-prem phone... system to RingCentral, eliminating downtime and improving customer support. Employees gained access to messaging, video, phone, and fax tools on any device. The new solution made it easier to manage call queues and monitor staff. Good2Go also saw an increase in payments received by phone, showing better customer experience.
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RingCentral unified communications and contact center helped Community First Credit Union improve customer service and adapt to flexible work. The platform enabled... staff to manage member needs better and made the contact center more responsive. Community First ran a three-month pilot, allowing remote work and real-time setup changes. The solution improved first call resolution and optimized staffing. RingCentral supported business continuity during COVID-19 lockdowns.
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RingCentral helped AgCountry Farm Credit Services save over 90% of the time spent on daily tasks like setting appointments by using business texting. The company replaced... its outdated on-prem phone system with a centrally managed cloud phone system across 45 branch offices. Employees can now use desk phones, mobile phones, or Microsoft Teams for business calls and texts. The migration to RingCentral was smooth, with strong support and training. AgCountry improved communication, efficiency, and customer accessibility for over 25,000 clients in the Midwest.
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RingCX helped Easton Dermatology Associates fix their phone system problems. The old system caused chaos and long hold times. With... RingCX, 97% of 7,000 monthly calls are answered in 2 minutes. Patient survey scores for ease of scheduling by phone improved by 400%. Managers save 25% of their time using the Supervisor Dashboard. The team now has better call handling and almost no abandoned calls.
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Easton Dermatology Associates faced challenges with their old phone system, which couldn't handle the growing patient demand. Calls were often... misrouted or dropped, leading to a chaotic environment. They turned to Chesapeake Telephone Systems for a solution and implemented RingCX. This new system provided true call queues and real-time monitoring, improving agent performance. As a result, patient satisfaction scores increased by 400%, 97% of calls were answered within 2 minutes, and managers saved 25% of their time using the Supervisor Dashboard.
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RingCentral helped Neighborcare Health keep providing care during COVID-19. Their old phone system caused dropped calls and busy signals. With... RingCentral, staff could work from home and stay connected to patients. The app let them call, text, and run video sessions securely. This helped with HIPAA compliance. Staff could help patients anywhere, even in shelters or on the street.
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RingCentral's cloud-based platform fixed Q1 Medical's phone problems. The old system failed, causing $50,000 in lost revenue and missed calls.... RingCentral's Professional Services team helped set up a reliable UCaaS solution. Integration with AutoMed Systems improved call handling and patient service. Q1 Medical now manages up to 1,200 calls per week across five clinics. Staff and patient satisfaction increased, and the system can grow with the business.
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RingCentral helped Liberty Behavioral Management Group move to telehealth during the COVID-19 pandemic. The company needed a cloud-based phone system... to support HIPAA compliance and handle over 600 phone lines. RingCentral provided fast deployment, with licenses ready in 24 hours and easy onboarding for staff. Liberty managed 196,056 calls and over 1,151,005 minutes with 159 users. The solution enabled remote work, improved patient care, and increased business flexibility.
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RingCentral helped Vyaire Medical move to remote work during the pandemic. Vyaire needed to switch from an old on-prem phone... system to a cloud solution after separating from its parent company. RingCentral made it easy for thousands of employees to work from home. Staff found the system easy to use and liked features like softphone and video conferencing. The company used RingCentral Meetings to train healthcare providers on their products during lockdowns.
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RingCentral helped Aghapy Medical Center switch from a legacy PABX and paper-based fax system to a cloud-based telephony and online fax platform. The clinic faced... issues with limited phone lines, unpredictable costs, and confusion for patients. With RingCentral, they gained more call capacity, lower and predictable monthly bills, and internal management of their phone system. Staff and patients now enjoy better call experiences, and the center saves money on printing by using electronic faxes. Daily reports help track call performance and improve service.
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RingCentral helped BrightSpring Health Services connect over 400 offices and 50,000+ employees. The company needed a simple phone solution for... its growing and complex healthcare operations. RingCentral unified voice, SMS, meetings, and messaging in one platform. Staff could work from anywhere and stay connected. The solution made remote work easy during lockdowns. BrightSpring quickly rolled out RingCentral to new subsidiaries as it expanded.
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RingCentral helped Mission Veterinary Partners connect over 200 animal hospitals on one cloud platform. The company handles more than 2,000... inbound calls daily using RingEX. Each hospital can set up its own phone system with easy admin tools. Doctors can take calls from anywhere, helping work-life balance. Analytics from RingCentral help MVP improve caller experience and efficiency.
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RingCentral Video and Contact Center helped Palmetto Infusion Services improve communication. The company needed a scalable solution as it grew... and opened new clinics. RingCentral gave staff one app for calls, texts, faxes, video, and messaging. During covid, virtual meetings jumped from 60–70 to 350 per month, all handled by RingCentral Video. The IT team credits RingCentral as the top upgrade that kept business running. Customer service teams used RingCentral Contact Center to monitor and support agents working from home.
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RingCentral RingEX helped Lovisa fix its unreliable and insecure global telephony system. Lovisa needed a secure, cloud-based phone solution that... could be deployed fast to stores worldwide. RingCentral was rolled out to 42 countries in just four weeks. The new system improved call reliability, security, and support for Lovisa’s 24/7 IT desk and customer service. The deployment was cost neutral and made IT support more effective for Lovisa’s global retail operations.
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RingCentral helped Northern Tool + Equipment connect 2,000 phone lines across 126 stores with one cloud portal. The company rolled... out the system in days, not weeks or months. 750 employees moved easily between headquarters and home using RingCentral. The platform made it simple to open new stores and manage phones. Call reporting and analytics gave sales teams better customer insights. RingCentral also supported Northern Tool's international expansion.
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RingCentral Contact Centre helped Côte Brasserie improve customer service. Before, each restaurant managed its own calls and emails, causing slow... responses and lost sales. With RingCentral, all customer inquiries now go to one place. Agents answer faster, which increases sales. The system also gives better reporting and analytics, helping reduce dropped calls and wait times. During COVID, Côte used the platform to quickly update messages and keep customers informed.
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RingCentral helped Glass Doctor of Charlotte improve business communications. The company switched from standard phone lines to RingCentral and RingCentral... Video. Employees found the new system easy to use. The business saw a 10% increase in efficiency and a 50% boost in support team capacity. The solution added 10% to the company's bottom line. Customer service and team collaboration improved with real-time messaging and video calls.
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RingCentral helped Altronics move to a cloud-based voice platform. Altronics needed better reliability and easier call management than their old... system. The migration was fast, with 88 handsets set up in under four hours. Altronics cut costs by keeping their existing phones and now saves hundreds of dollars each month. The mobile app improved connectivity for staff, especially those traveling. Altronics now manages fewer hunt groups and enjoys a highly available voice service with advanced call reporting.
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RingCentral helped Organic By Nature save $27,000 in upfront hardware and setup costs by switching from their old PBX system. The company also... reduced ongoing telecom costs by $1,000 per month. Employees now manage their own phone settings, saving 8 hours of IT time each month. The cloud-based phone system made moving to a new building easier and less expensive. Organic By Nature now pays much less for business communications.
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RingEX and RSI Shadow All In One Analytics helped Norauto modernize its phone system. Norauto wanted to improve customer experience... and answer more calls. The old system only answered 41% of calls. With RingEX and RSI, Norauto increased the answered call rate to 78% in six months. Managers now get daily reports and can quickly adjust resources. The solution improved customer service and had a positive economic impact.
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RingCentral helped John Varvatos, a menswear brand, upgrade its IT infrastructure. The company needed a cloud-based system to support global... collaboration and remote work. RingCentral's Global RingEX enabled easy international calling and simplified IT management. John Varvatos saw a 40% to 50% reduction in communication costs. The IT team also improved efficiency with usage reports and an easy admin portal.
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RingCentral Contact Center helped K&L Wine Merchants upgrade from an old phone system. The company wanted better customer service and... more staff mobility. The new system made it easy to add users and manage calls. Staff could work from anywhere, even during COVID lockdowns. The callback feature let customers keep their place in line. K&L kept great service without hiring more staff.
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RingCentral helped Christian Education Ministries replace a costly and complex hosted telephony system. The new RingEX cloud phone system cut... costs, simplified management, and enabled remote work. CEM saved $300,000 over three years. New school sites now launch in a week instead of three months. Staff can work from anywhere and support students better. The solution supports rapid growth and flexible education delivery.
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RingCentral helped Columbia Southern University support over 500 staff and thousands of students during the COVID-19 lockdown. The university needed... a modern communications solution after its on-prem phone system provider went out of business. RingCentral enabled a fast transition to remote work, allowing staff to handle more than 10,000 calls a day from home. The platform also replaced video conferencing, faxing, and team messaging tools. The rollout took only a few days, ensuring smooth operations with minimal disruption.
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RingCentral helped Ascend Charter Schools connect staff and students during COVID. The school used RingCentral Video for remote teaching, staff... meetings, and virtual events. The mobile app let staff answer calls anywhere, improving communication. Ascend replaced old PBX phones with a cloud system for 700 employees. The solution made it easy to reach coworkers and support remote learning. Ascend saw better workflow and strong results in student performance.
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RingCentral helped Teachers College Columbia University replace its legacy PBX system with a cloud-based phone solution. The college needed strong... integration with Google Cloud and Gmail. RingCentral offered seamless Google compatibility and high security. Faculty can now use their office phones anywhere in the world. The college also used RingCentral APIs to improve campus safety by alerting security when 911 is dialed. This made communication more flexible and improved safety on campus.
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RingCentral helped Pennsylvania Highlands Community College keep serving students during the COVID-19 lockdowns. The college needed a better phone system... for remote work. Their old system was hard to manage and not good for remote teaching. With RingCentral, staff and teachers could call and text students from anywhere using their office numbers. This made it easy to stay in touch without sharing personal numbers. The switch was fast and simple, letting the college keep helping students without missing a step.
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RingCentral helped Mosman Church of England Preparatory School replace its old PABX system with a cloud telephony solution. The school needed... to upgrade during a building renovation and wanted to avoid disruption. RingCentral provided 50 new handsets and strong support during setup. The school now saves 30% on monthly telephony costs. Staff enjoy advanced features and more flexibility with the new system.
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RingCentral helped the Institute of Marine Engineering, Science and Technology move staff to remote work during the COVID-19 lockdowns. Their old phone... system was hard to manage and lacked features. With RingCentral, setup took only a few days. Staff could use business phone, video, and messaging from home. The transition was smooth and let the team keep working without problems.
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RingCentral RingEX helped Puget Sound Educational Service District connect 400 employees across two counties. The agency replaced four separate phone... systems with one cloud platform. Staff could reach each other from any device. During COVID, employees quickly shifted to remote work using RingCentral apps. Video meetings let educators keep helping special-needs students. The agency kept serving over 430,000 students without interruption.
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RingCentral Events helped Optimizely boost online event registrations by 1,000%. The marketing team saw engagement rates rise to over 40%... at Opticon events, compared to almost zero with their old webinar tool. They received more than 2,000 attendee comments and questions during each virtual event. The platform enabled Optimizely to host bigger, more complex online events and generate more qualified leads. Integration with Marketo made lead management easier for the sales team.
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RingCentral Events helped WomenTech Network host its 2024 Global Conference with over 10,000 attendees and an average session time of 11 hours. The platform enabled... large, interactive, multi-session events with 79% turnout from registrations. WomenTech Network used features like polling, live chat emojis, and matchmaking to boost engagement and networking. The Schedule Upload feature saved time by importing complex agendas. Integration with HubSpot streamlined lead collection and follow-up for future events.
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RingCentral helped Resource Software International (RSI) improve staff communication. RSI moved all telephony to RingCentral and saved 35% on monthly... telecom costs. The company doubled productivity by having voicemails, SMS, faxes, files, and team chats in one place. Staff quickly adopted the unified cloud communications solution. RSI also became a strategic partner, building analytics tools for RingCentral users.
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RingCentral helped Level 10 fix major phone system problems. Their old PBX system caused downtime and lost voicemails. RingCentral gave... them a reliable cloud phone system. Setup was easy with pre-configured phones. Remote workers now use the RingCentral app for business calls. Features like electronic faxing and business SMS improved support and sales. Customer support is now more consistent and reliable.
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RingCentral unified communications helped TechnologyOne connect its global offices and support rapid growth. The company faced problems with its old... phone system, poor call center integration, and unreliable video meetings. RingCentral provided a single platform for telephony, call center, video conferencing, and team chat. TechnologyOne now hosts over 4,000 meetings a month with better call quality. The analytics portal gives real-time insights, and Salesforce integration boosts call center efficiency.
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RingCentral Contact Center helped Cayuse Technologies solve major phone outages and reporting issues. The company needed reliable uptime for its... call center services to government agencies and large corporations. Their old phone systems caused frequent downtime and poor reporting, risking client relationships. With RingCentral, Cayuse Technologies now enjoys zero phone outages and fast, easy reporting. The cloud solution also kept their call center running smoothly during COVID lockdowns.
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RingCentral unified communications helped Theta Lake, a RegTech startup, connect its growing team across locations. Theta Lake first integrated its... compliance app with RingCentral for customers, then adopted RingCentral internally to unify SMS, chat, video, and audio. This move streamlined communication and supported rapid growth. Employees now work closely together, even when remote. The solution made it easier to scale operations and keep talent engaged.
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RingCentral Events helped Thryv improve their webinars and deminars. Thryv registered 9,000 attendees and saved over 10 hours using templates... for landing pages and emails. Attendee surveys rated their events above 8 out of 10 since switching. The platform gave Thryv better data and analytics, making their events more effective for lead generation. Thryv now creates more virtual events and gains insights to improve content strategy.
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RingCentral unified communications helped Meals on Wheels South Australia connect 84 branches and cut telecom costs by over 30%. The organization replaced... legacy phone systems with RingCentral's cloud platform. Staff and 7,000 volunteers now use a single system for calls, messages, and eFax. Customer service improved with up to four agents always available. The solution supports flexible work and better call management. Meals on Wheels SA now supports 11,000 members with more efficient communication.
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RingCentral unified communications helped Marlowe Theatre replace their outdated phone system. The old system was hard to use and not... connected to their call centre. With RingCentral, all calls, emails, and chats now work together. The switch was smooth with help from RingCentral’s team. Agents can now answer questions faster and give better service. VIPs and members get special call options. Customers can ask for a call back instead of waiting on hold.
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RingCentral helped The Big Issue keep their operations running during the COVID-19 lockdown. The Big Issue had problems with their... old on-prem phone system, including outages from power cuts and complex maintenance. They switched to RingCentral’s cloud communications so staff could work from anywhere. Employees used RingCentral apps to make calls and hold video meetings from home. This let The Big Issue continue their social mission and support their team even during the pandemic.
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The Scratch Foundation needed a virtual events platform to reach its global community. They faced challenges with language barriers and... complex platforms. RingCentral Events provided a solution that integrated with their AI translation tools. This allowed them to host the Scratch Conference for 1,300 attendees from over 100 countries. The platform's flexibility and customer support were key benefits.
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RingCentral helped Habitat for Humanity of Anderson County improve communication with volunteers and future homeowners. The team replaced 12 individual... calls with one group text using RingCentral's SMS feature. Staff now send and receive texts, faxes, and voicemails from anywhere. The app made the application process faster and more convenient. These changes help the organization serve more people in need.
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RingCentral helped City of Kalgoorlie-Boulder move its old phone and contact center system to the cloud. The city now has... one voice platform for all sites, covering a huge area. This improved staff and customer communication. The solution worked with Microsoft Teams and Active Directory. Staff quickly accepted the new system. The city saved time and money by buying through a local government supplier panel.
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RingCentral helped East Texas Council of Governments (ETCOG) upgrade their old phone system during the COVID-19 crisis. ETCOG needed to... handle more calls and support remote work for staff in rural areas. RingCentral enabled fast rollout in 2.5 weeks and let staff answer every call, even in emergencies. ETCOG cut phone costs by 40% and saved thousands of dollars each year. The new system helped them serve vulnerable residents better and even helped save a life.
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RingCentral Contact Center helped Public Sector Partnership Services (PSPS) replace an old, costly phone system. PSPS runs contact centers for... three Lincolnshire councils and handles about half a million contacts each year. With RingCentral, PSPS enabled hybrid working and improved customer service. The solution gave them better data and analytics, making it easier to manage staff and plan services. PSPS saved around £23 million between 2010 and 2020, with another £9 million in savings expected by 2030.
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RingCentral Contact Center helped Public Sector Partnership Services replace an old, costly phone system. The new cloud contact center supports... hybrid work and improves customer service. PSPS now uses advanced analytics to manage call volumes and staffing. The solution enabled £23m in savings from 2010 to 2020, with £9m more expected by 2030. Integrations with Halo ITSM and CRM are planned for more efficiency.
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RingCentral helped Edgewood Partners, a property management company, set up a cloud-based phone system. The team needed to stay in... touch with clients while working in the field. RingCentral let them make calls and send texts from anywhere, using one device for both business and personal use. The app made it easy to respond quickly to client needs. Edgewood Partners plans to use RingCentral Video for better team and vendor communication in the future.
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RingCentral helped The Minto Group replace an old PBX phone system with RingEX. The migration moved 300+ employees across 22... US locations in just one day. The new system improved caller experience, sales team responsiveness, and overall efficiency. Costs went down after removing old hardware and phone maintenance contracts. Employees can now make and receive business calls from anywhere, improving workflows and client service.
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RingCentral helped Cresa support a mobile workforce. Cresa needed a cloud-based communications platform to let employees work from anywhere. RingCentral... unified calls, meetings, collaboration, and faxing in one solution. Advisors can use their smartphones as mobile offices. Integration with Salesforce gives Cresa new business insights. The cloud platform lets Cresa quickly set up new offices and expand globally.
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RingCentral Contact Center helped the Detroit Lions answer 97% of inbound calls in real time, even with remote agents. The team made... 2,800 outbound calls to season-ticket holders using the platform. All call center agents moved to remote work with no issues. The Lions improved customer service by integrating RingCentral with their CRM for personalized fan support. The solution enabled seamless operations during the 2020 virtual NFL Draft.
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RingCentral helped Orlando Magic upgrade their call center. The old phone system made remote work and CRM integration hard. With... RingCentral, agents now work remotely and see caller profiles in Microsoft Dynamics. The Google Chrome extension saves each agent one to two hours daily. With 40 agents, the team saves 40 to 80 hours every day. The new system improved workflows and customer service for fans.
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RingCentral helped the Jacksonville Jaguars upgrade from an outdated telecom system. The team used RingCentral Rooms for video conferencing and... built-in SMS texting to improve communication. They migrated over 300 employees to RingCentral in less than a week. Staff can now call, text, and meet from any device, making collaboration easier. During the pandemic, RingCentral let the Jaguars keep ticket sales and support running with no downtime. The team equipped every meeting room in their new facility with RingCentral Rooms.
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RingEX and RingCX from RingCentral helped The Husband & Wife Law Team save money and speed up workflows by 15 times. Managers saved 65%... of their time analyzing calls using AI Quality Management. Call handling speed improved by 66% with RingCX. The firm lowered telecom costs after switching to RingEX and RingCX. Staff liked the flexibility to use business numbers for calls and texts from anywhere. Integrations with their case management system and AI-powered features made their contact center more efficient.
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RingCentral helped Jacoby & Meyers, a leading personal injury law firm, move 250 employees to a single cloud communications platform. The firm unified... phone, text, team messaging, video, and fax into one app. They cut their telecom costs by 50% after switching. The migration took just one day with no workflow disruptions. Staff and clients now connect more easily, improving client experience and team flexibility.
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RingCentral helped Vredevoogd move from Mitel to a cloud phone system. The company wanted better phone reliability and remote work... options. RingCentral's Professional Services and Migration Accelerator made the switch fast and easy. Vredevoogd now has zero phone downtime and lower telecom costs. Staff can work from anywhere and the phone service is always reliable.
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RingCentral helped Envera Systems, a residential security company, improve communications and save money. Envera replaced its old phone system with... RingCentral's cloud platform. This change stopped phone outages and let agents work from anywhere. The company now places over 250,000 support calls each month with zero downtime. RingCentral's tools also made call center operations more efficient and improved customer service.
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RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work... from home with no disruption to customers. Valda Energy used RingCentral for voice, chat, web forms, and SMS. The platform made it easy to update call queues and greetings. The company launched a new product, SmartChoice, during the crisis, supported by RingCentral's flexible tech.
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RingCentral helped Accredited Power improve communication and call visibility. The company switched from a traditional phone system to RingCentral UCaaS... and Live Reports. This change saved $72,000 a year on national calling. Call center and scheduling teams saw over 30% more productivity. Accredited Power unified four business entities on one platform and made remote work seamless. Customer experience improved with local numbers and better call routing.
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RingCentral helped Path Vacations upgrade from a basic phone system to a cloud-based communications suite. The company now answers 2,000... calls daily with RingCentral Contact Center. Sales increased and guest bookings went up after switching to RingCentral. Path Vacations lowered costs by removing hardware and improving staff efficiency. Integration with Creatio CRM made support and sales calls more productive. Employees use RingCentral Video for meetings and quick chats, keeping the team connected.
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RingCentral helped Aurora Construction Materials improve customer service and internal communications. Aurora replaced its old PABX system with RingCentral RingEX... and Contact Centre. This change saved $50,000 a year in telecom costs. The new system gave better call management, analytics, and callback options. About 50% of callers use the callback feature. Aurora now trains agents with call recordings and shares order details faster, reducing delays.
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RingCX helped The Escape Game improve their contact center. They saw 50% cost savings after switching to RingCX. Their call-answer... rate went up by 16%, and bookings increased by 7%. The Guest Care team now answers 30,000 calls each month. RingCX gave them better reliability, support, and custom features for their unique needs.
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RingCentral helped PDI Software quickly integrate acquired companies into their communications system. PDI used to struggle with on-premises phone systems... during rapid growth and acquisitions. With RingCentral’s cloud-based platform, they set up high-priority employees from new companies in just one day. They integrated 16 acquired companies in two weeks or less. There were zero disruptions when PDI went fully remote. Staff collaboration improved with built-in video conferencing and team messaging.
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RingCentral RingEX helped Symmetry Human Resources unify communications across six offices. Before, each office had its own phone system, making... teamwork hard. With RingCentral, Symmetry moved to a single cloud platform. This made it easier to work as one team, cut costs, and boost flexibility. Staff now use the app on their own devices, saving money on phones. AI call transcription saves time and helps with compliance. Managers use analytics to track sales and improve decisions. The company can now hire top salespeople anywhere in Australia with just an internet connection.
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Truck Site faced challenges with their old phone system as demand for their services grew. The system had service disruptions,... call-quality issues, and lacked mobility. They switched to RingEX, a unified communication solution, which integrated with Salesforce. This allowed their reps to handle calls more efficiently and improved customer satisfaction by 100%. The new system also enabled quick delivery of inventory details during calls and provided flexibility in device usage. Additionally, RingCentral's AI tools helped streamline operations by summarizing call notes automatically.
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RingCentral unified communications helped IPS Packaging & Automation improve customer response and operations. The company faced problems with an old... phone system, limited video conferencing, and inefficient faxing. RingCentral provided a cloud-based platform for calls, video meetings, and online faxing from any device. Now, 200 employees can host video calls, and staff can work from anywhere. The solution made remote work easy during the pandemic and improved customer service.
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RingCentral helped San Antonio Zoo connect its mobile staff with cloud-based UCaaS solutions. The zoo faced problems with old phone... lines, billing issues, and limited free conferencing tools. RingCentral Phone and RingEX let staff take calls on the go and improved collaboration. The IT team saved time with preconfigured phones and a single bill. The zoo now enjoys secure, easy meetings and a more professional image.
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Mastech Digital needed a global telecom solution to meet regulatory compliance and improve call quality. They chose RingCentral's RingEX for... its global capabilities. The implementation was quick, taking less than 90 days globally and 10 days in India. After switching, they saw a 30% reduction in dropped calls and a 50% cost savings in India. The ease of deployment and ability to self-provision phone numbers were key benefits.
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BA Life, a small professional services company, faced challenges with their previous events platform due to inflexible licensing and declining customer support. They switched to... RingCentral Events for its flexibility and affordability. The platform allowed them to host a complex virtual conference with 25 presenters and attendees from 28 countries. RingCentral's user-friendly interface and responsive support helped BA Life implement various functionalities, including breakout rooms and panel discussions, enhancing the conference experience.
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Public Sector Partnership Services (PSPS), a Local Authority Trading Company, was formed by three Lincolnshire councils to improve efficiency. They replaced their... outdated on-premises phone system with RingCentral's cloud contact center solution. This change enabled hybrid working and improved customer service. PSPS saved around £23 million between 2010 and 2020, with an additional £9 million expected by 2030. The new system also provided valuable data insights, helping PSPS manage call queues and staffing more effectively.
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Black Talon Security wanted to increase its profile as an industry thought leader. They used RingCentral Events to produce high-quality... virtual events. This helped them engage and educate their communities. The platform allowed them to add custom branding and engagement tools. They saw a 60% reduction in time to handle post-event tasks. They also achieved a 65% rate of live attendees to registrants. All event data now flows into their HubSpot account.
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RingCentral helped Corteva Agriscience connect over 150 employees across Europe. The company needed a cloud phone solution to unite offices... after a major corporate spin-off. RingCentral enabled easy number porting, softphone setup, and mobile access. 80% of staff no longer want desk phones. Corteva eliminated roaming and overage fees, paying only a fixed license cost. The platform improved call routing, flexibility, and made scaling simple for new locations.
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AllThingsCX, a small professional services company, used RingCX to cut client call handle times by 25%. They faced challenges with... fragmented communication channels, which led to inefficiencies. RingCX provided a consolidated platform, reducing the number of applications needed and simplifying processes. The implementation resulted in 50% cost savings and improved customer satisfaction. AI-powered features helped streamline quality management and coaching processes, enhancing team performance.
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First Bank, a large financial services company, wanted to update its communication systems. They chose RingCentral after a six-month analysis... of UCaaS providers. RingCentral offered a wide range of services on a single platform, including softphone functionality and workforce optimization tools. The deployment was smooth with the help of RingCentral Professional Services. First Bank is already saving 30% on phone system costs and seeing improved communication capabilities.
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RingCentral helped IrisVision improve customer experience and boost sales by 12%. The company used RingCentral’s cloud phone solution and Salesforce... integration to make sales and support calls more efficient. Managers gained visibility into agent performance, leading to a 35% increase in productivity. IrisVision also used RingCentral’s Customer Service Essentials Bundle for affordable unified communications and live reporting. Updates to phone menus and routing now take just 3 minutes.
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