Real-World Case Studies and Customer Success Stories with RingCentral Video

ICON Eyecare used RingCentral to connect 300 employees across 14 medical centers. The company needed a scalable, HIPAA-compliant solution for... fast growth. RingCentral Video replaced their old chat tool and improved team collaboration. Features like task manager, calendars, and file sharing helped staff save time. Patient care teams now work together more easily, leading to better service for patients.
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RingCentral AI Receptionist helped Helix Urgent Care answer 100% of telehealth calls. The clinic automated 64% of all inbound calls,... including prescription and billing questions. Staff saved 13 hours per week by using AI Receptionist. This let employees focus on in-person care and back-office work. The solution also improved patient satisfaction and reduced missed appointments. Helix Urgent Care now plans to expand AI Receptionist to all six locations.
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RingCentral Contact Center helped Guardant Health cut average call answer time in half. Service levels improved by 30%, rising from... the 70% range to the low 90s. The platform eliminated outages and improved call quality for over 50 client services agents. Skills-based routing and Salesforce integration made client support faster and more reliable. Agent efficiency and client experience both increased after switching to RingCentral.
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RingCentral helped Gonzaba Medical Group cut call abandon rates at satellite clinics from 45% to under 10%. The team deployed... RingCentral messaging, video, and phone to all 800 employees in just 60 days. Call queues let agents reach clinical pods faster, raising patient transfer rates from 50% to over 90%. The platform’s HITRUST certification ensured HIPAA-compliant communications. During the pandemic, RingCentral Video enabled secure remote appointments and continued patient education sessions.
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RingCentral AI Receptionist helped Gameday Men’s Health resolve 65% of incoming calls. The clinic saved 14 hours each month by... automating appointment scheduling and routine inquiries. Staff now spend more time with patients in person. The solution reduced average call time by four minutes. Gameday plans to use these tools as it expands nationwide.
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RingCX helped EVP Eyecare unify patient support teams across 24+ facilities. Before, teams used different systems and had no central... view of patient calls. With RingCX, 60% of staff now use callback features, cutting hold times. AI Quality Management improved agent coaching and patient satisfaction. EVP Eyecare saved money by removing third-party data warehouses and now manages call flows in-house.
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RingCentral helped Evolution Research Group unify over 20 research sites with a single cloud-based phone system. Before, each site had... its own on-premise phone system and different vendors. With RingCentral, ERG enabled remote work for its 650+ staff and centralized communications. The recruiting team now works from anywhere and tracks performance with Live Reports. Staff quickly adapted to the new system, saving time on training and setup. ERG uses RingCentral for phone, video, and analytics, supporting growth and flexible work.
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RingCentral helped Envision Radiology connect over 1,500 employees nationwide on a single cloud platform. The company consolidated 40+ phone systems,... improving workflow and reducing telecom costs. Call abandonment dropped by 83% after moving to RingCentral Contact Center. Staff gained more time for patient care, and security improved with advanced protocols. Integrating SMS reminders reduced missed appointments and enhanced patient experience.
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ENT and Allergy Associates used RingCentral Contact Center to handle 40,000 patient inquiries each week. They switched from an old... phone system to skill-based routing, which cut average call times by 30%. The team set up specialized call queues for different regions, making agents experts in local needs. They also used RingCentral Team Messaging for real-time help and RingCentral Video for remote team building. The transition to a fully remote call center took just 7 days.
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RingCentral helped U. S. Renal Care save 15 hours per emergency event by automating call routing. The company improved patient...and staff communication across 400 clinics using RingCentral and Microsoft Teams integration. Hardware maintenance costs dropped by 10% after switching from legacy phone systems. RingCentral Contact Center made it easier for patients to reach the right help and for staff to manage calls. Town hall meetings now reach over 1,300 attendees with RingCentral Webinar. The new system ensures staff can always reach local emergency responders quickly.
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University Radiology used the RingClone fax integration for RingCentral to fix slow, manual fax workflows. The new system made fax... uptime nearly 100%. Staff now route 2,000 daily faxes quickly and securely. The solution improved HIPAA compliance and data security. University Radiology cut costs and boosted service for doctors and patients.
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RingCentral AI Receptionist helped Televero Health automate 100% of inbound calls. This change cut call routing time from five minutes... to ten seconds. Monthly appointment volume rose by 15%. The company gained $204,000 in extra monthly revenue. Patient satisfaction reached 97% and team productivity improved by 20%. Televero Health now supports rapid growth and better patient care with AI-powered communications.
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RingCentral unified Sun River Health’s 2,000 employees across 50 locations. The organization replaced three disconnected phone systems with a single... cloud platform. This led to $500,000 in annual savings and a 95% first-call resolution rate, 25% above industry standard. AI Virtual Assistant reclaimed 10% of daily charting time for patient care. Patient satisfaction scores improved and reporting gaps were closed.
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RingCentral AI Receptionist and AI Quality Management helped SpineOne cut call abandonment by 66%. The clinic doubled its appointment conversion... rate. Automated intake and routing let patients schedule faster. AI-powered scorecards improved staff coaching and performance. RingCX unified patient inquiries for better speed and accuracy. SpineOne plans to expand these AI solutions across its network.
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Senderra RX used RingCentral’s APIs to automate patient communications and streamline care management. The company sends over 10,000 automated SMS... messages and processes 1,200 digital faxes daily using RingCentral. This integration saves Senderra RX $150,000 each year and reduces manual work for staff. The unified platform improved call center operations, enabling agents to handle 135,000 inbound and 40,000 outbound calls monthly. Senderra RX now delivers faster, more reliable service to patients and healthcare partners.
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RingCentral AI Receptionist helped Griffith Financial Services grow revenue by 20%. The firm automated FAQs and appointment scheduling, saving 40%... of staff time. Before, manual workarounds slowed down client service and disrupted advisors. Now, unified communications connect teams in Mississippi and California. Clients get faster answers and better service. The firm plans to expand automation with Salesforce integration.
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RingCentral Contact Center helped Good2Go Auto Insurance cut $100,000 in costs over three years. The company switched from an unreliable... on-prem phone system to RingCentral, ending downtime and enabling remote work. Employees now use messaging, video, phone, and fax tools on any device. Customer payments by phone increased, and agents can handle more calls. The all-in-one solution improved customer experience and made operations more efficient.
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FE fundinfo needed a global communications solution for its offices across Europe, Asia, Africa, and Australia. The company used RingCentral... Cloud PBX integrated with Microsoft Teams to unify telephony and messaging. Staff quickly adopted the new system, which required little training. Managers can now easily update phone menus and call queues online. FE fundinfo reduced international calling costs and improved reliability for global teams.
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RingCentral Video and RingEX helped SuretyBonds. com speed up bond underwriting. The team now responds to requests within an hour,...much faster than competitors. Team messaging and task features keep everyone updated on application status. Remote workers stay connected with cloud phone service. Business doubled in a year, reaching millions in written premiums. Fast communication drives growth and efficiency.
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RingCentral's AI Conversation Expert (ACE) helped Endeavor Capital save 50 hours per agent each month. The company saw a 40%... increase in sales after automating follow-ups and coaching with ACE. Managers gained 100x more visibility into team performance. The new system cut communication costs by $36,000 a year. Loan officers now work from anywhere and use Salesforce integration for faster workflows.
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RingCentral helped Union Home Mortgage move 1,200 Partners to remote work in just 3 days. The company replaced its old... phone system with RingCentral’s all-in-one cloud communications. Partners can now call, text, fax, and video chat from any device. This improved customer service and made workflows easier. The switch ended phone outages and let the company hold large virtual meetings during lockdowns.
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RingCentral helped The Retirement Advantage migrate from an on-premise phone system to a cloud-based platform. The company needed a solution... that could scale with its growth and support remote work. RingCentral provided easy onboarding, integrated phone, video, and chat, and a smooth migration process. During a crisis, TRA quickly transitioned about 70 employees to remote work with minimal disruption. The IT team reported improved communication and business continuity.
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April used RingCentral to replace seven phone systems across ten countries. The company wanted to improve customer service and reduce... costs. RingCentral helped April centralize communications and simplify management. About 1,000 employees now use RingEX for calls from anywhere. April cut fixed telephony costs by three times in France. User satisfaction with RingEX is high, scoring 4.3 out of 5 in internal surveys.
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VetsinTech used RingCentral Events to host its annual Invasion conference virtually. The platform enabled them to reach over 650 veterans,... a 225% increase from their previous in-person event. Attendees engaged in workshops, networking, and job opportunities with tech employers. More than 73% of participants met with sponsors, and the event received an average NPS of 9.8. The success led VetsinTech to make virtual events a core part of their strategy.
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Latinas in Tech used RingCentral Events to host its annual summit virtually, tripling attendance to over 1,400 registrations. The small nonprofit... team managed the event with just three staff, leveraging the platform's intuitive features for speaker sessions, networking, and sponsor expo booths. The summit achieved a record 9.7 NPS and 85% attendance rate, with 170+ networking connections and 3,000+ new LinkedIn followers. Positive feedback from attendees, speakers, and sponsors led Latinas in Tech to adopt a hybrid event strategy for future summits.
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RingCentral helped Hostelling Scotland cut IT maintenance and boost system reliability. The charity replaced five old phone systems with a... single cloud solution. Staff now manage calls and meetings from anywhere using RingCentral apps. The switch was nearly cost neutral and saved significant time for the IT team. Hostelling Scotland also reduced energy use and plans to expand RingCentral to all hostels.
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Home in Place replaced its old phone system with RingCentral's UCaaS and CCaaS solutions. The upgrade covered operations in Australia... and New Zealand. The new platform gave staff access from anywhere and improved reliability with a 99.999% uptime SLA. Integration with Microsoft Teams made internal communication better. The project was cost-neutral and saved one full-time IT role over five years. Home in Place can now support digital customer service and future growth.
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RingCentral helped Habitat for Humanity of Anderson County improve volunteer coordination and homeowner support. The nonprofit replaced 12 individual volunteer... calls with one group text using RingCentral's SMS feature. Staff now send and receive texts, calls, and faxes from anywhere, making communication faster and easier. The team also uses voicemail transcription and digital faxing to streamline workflows. These tools make the homeownership application process quicker for applicants and help the organization serve more families.
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RingCentral helped Fairtrade Foundation move to remote work overnight. Their old phone system was unreliable and hard to use. With... RingCentral, staff and volunteers could connect from anywhere using one app. The new platform included team messaging and video meetings. Fairtrade Foundation kept its mission going during the pandemic thanks to fast setup and easy remote access.
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RingCentral helped Tai Ceredigion support vulnerable tenants during the COVID lockdowns. Staff used RingCentral’s cloud communications to answer calls from... home, keeping services running. The unified platform replaced a patchwork of third-party apps and reduced travel between offices. Team messaging improved internal communication and cut down on unnecessary emails. The solution also made it easier to integrate with another housing association during a merger.
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RingCentral helped Susan G. Komen move to a fully remote workforce. The nonprofit replaced its costly, inflexible phone system with... RingCentral’s cloud-based solution. This let staff manage calls, video meetings, and helplines from anywhere. Bringing the Breast Care Helpline in-house improved support for over 15,000 callers a year. Integrated Salesforce notes and skills-based routing made service faster and more personal. The switch saved money and let more funds go to fighting breast cancer.
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RingCentral helped Glass Doctor of Charlotte boost efficiency by 10%. The team increased support capacity by 50%. Employees now use... real-time messaging and video calls to solve problems faster. The app lets staff work from anywhere and hold meetings easily. Customer service improved, and the company added 10% to its bottom line. The transition was quick, even for employees not comfortable with new tech.
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RingCentral AI Receptionist helped GetPipe. com automate 92% of inbound calls. The company saved 38% of employee time, freeing up...about three hours per person each day. Call routing accuracy reached nearly 100%. This reduced employee stress and improved customer experience. The team now focuses more on sales and service instead of answering phones.
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Gempler's used RingCentral Contact Center to improve customer service. They achieved a 28% faster speed to answer support calls and... a 70% reduction in abandoned calls. Email response times improved by 59%. The unified platform let agents handle calls, emails, and chats in one place. Gempler's now offers more choice and convenience to customers. The team uses call recordings for training and plans to use analytics for deeper insights.
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RingCentral RingEX helped Teskey’s modernize their phone system. The old analog system caused long hold times and slow customer service.... With RingEX, employees can answer calls on mobile devices and text customers. Hold times dropped and staff can help customers faster. The system is easy to expand as the business grows. Teskey’s team praised the support and convenience of RingCentral.
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Tarrytown Expocare used RingCentral's RingEX and AI Conversation Expert (ACE) to analyze all 1,500 daily calls. Before, they could only... review 1% of calls and spent many hours on manual audits. With ACE, they now get real-time alerts for delivery issues and clear call summaries. Leadership reclaimed 20 hours each week and can coach agents better. The pharmacy ensures timely medication delivery for patients with intellectual and developmental disabilities.
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RingCentral helped Stumptown Coffee Roasters move from an unreliable PBX to a cloud-based phone system. The old system caused outages... and was hard for IT and users. With RingCentral, Stumptown cut costs and made changes faster. The new system is easy for staff and helps call center agents support wholesale partners. Integration with NetSuite and plans for Salesforce make work smoother. Stumptown can now grow its business with better communications.
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Geotab used RingCentral to replace its old phone system. The company wanted better data and features for both employee and... customer communication. After switching, Geotab saw a 20% improvement in agent utilization cost-effectiveness. Employee satisfaction rose from 50% to 80%. Support teams became more responsive with fewer resources. Geotab now offers better support to resellers and customers using RingCentral's reporting and call management tools.
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RingCentral helped a European IT services provider cut call abandonment to 5%. The company deployed RingCX in five service centers... in just four months. 90% of calls are now answered in under 30 seconds. RingCX integrates with ServiceNow and Microsoft Teams, streamlining omnichannel support. AI-powered features and real-time dashboards improve agent performance and user satisfaction.
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RingCentral Events helped Thryv improve its webinars and lead generation. Thryv registered 9,000 attendees for webinars and saved over 10... hours using templates for landing pages and emails. Attendee satisfaction rose, with every survey scoring above 8 out of 10. The platform gave Thryv better data and insights, making events more engaging and valuable. Thryv now runs more webinars and deminars, using analytics to guide content and attract new customers.
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Theta Lake used RingCentral’s unified communications to connect its growing team. The startup replaced multiple chat, video, and phone tools... with one platform. This helped them work better together, even across different locations. RingCentral’s APIs let Theta Lake build compliance tools for all digital communications. The company now supports more customers and is ready for future growth.
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RingCentral unified communications helped TechnologyOne connect 1,200+ employees in 14 locations. The company replaced its old phone and video systems,... solving issues with call transfers and unreliable meetings. RingCentral Contact Center gave support agents instant caller info, improving customer service. Integrations with Microsoft 365 and Salesforce boosted productivity and analytics. TechnologyOne now hosts over 4,000 meetings monthly with better call quality and real-time insights.
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Syngenius used RingCentral to help its clients save over $1,000 in telecom costs. The managed IT provider consolidated multiple communication... tools into RingCentral’s unified platform. Clients gained advanced reporting, analytics, and live coaching features. Syngenius also improved its own operations by adopting RingCentral for internal use. The solution enabled 24/7 hotlines, streamlined onboarding, and better team messaging for diverse client needs.
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RingCentral helped the Institute of Marine Engineering, Science and Technology (IMarEST) move its staff to remote work during the COVID-19 lockdowns. The organization replaced... its outdated phone system with RingCentral’s cloud communications platform. Staff quickly adopted the all-in-one app for business phone, video conferencing, and team messaging. The transition took just a few days and required minimal training. IMarEST’s team stayed connected and productive from home using RingCentral.
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RingCentral helped Houston County Board of Education set up a remote call center overnight. The team supported nearly 10,000 distance... learners during the pandemic. Staff used RingCentral apps to answer calls from home and on campus. The call center operated from 7 am to 7 pm to help parents and teachers. The solution enabled fast, flexible support for students and families.
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RingCentral helped Texas Christian University route over 2,000 calls per month to the right departments. Staff used RingCentral to make... and take calls on their mobile phones, keeping work and personal numbers separate. The university used integrated SMS to reach students and run ticket sales campaigns. Three contact center teams managed operations centrally, scaling from 5 to up to 40 agents during lockdowns. GenAlert integration improved campus safety by pinpointing 911 caller locations for faster police response.
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RingCentral helped Teachers College, Columbia University replace its legacy PBX system with a cloud-based phone solution. The integration with Google... Apps for Education made collaboration easier for faculty and staff. RingCentral’s mobile features let faculty use their office phones anywhere in the world. The college used RingCentral APIs to improve campus safety by alerting security when 911 is dialed. The solution increased flexibility, mobility, and safety for the college community.
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Ascend Charter Schools used RingCentral to connect 700 staff across 15 schools. Before, their phone system was outdated and hard... to use. With RingCentral, staff could call and join video meetings from any device. This helped teachers run remote classes and staff stay in touch during COVID. Ascend used RingCentral for daily teaching, staff events, and even virtual graduations. Video usage soared, helping staff connect with students and families.
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RingCentral unified communications helped Foundation Building Materials connect over 300 stores. The company cut telecom costs by more than 15%.... Employees now use one app for phone, video, and messaging. Staff can work from anywhere and respond to customers faster. Phone downtime issues stopped after switching to RingCentral. The solution made it easy to add new locations without extra hardware or IT support.
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EnerSys Australia and New Zealand replaced multiple on-premise PABX systems with RingCentral’s cloud-based telephony. This move gave them centralized control... and visibility over all communications. The new system integrated with Microsoft Teams and Salesforce, making it easy for staff to use. EnerSys set up national customer care queues and improved call management and reporting. The company now handles telephony administration in-house and receives a single monthly invoice. The upgrade simplified office moves and reduced hardware needs.
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RingCentral helped Trojan Battery improve business continuity and flexibility. The company faced frequent disruptions due to hurricanes impacting its Florida... call center. By moving to RingCentral’s cloud communications, Trojan Battery enabled remote work and quick call rerouting. The migration allowed all 17 locations to switch platforms in one day. Employees now stay connected from any location, boosting efficiency and productivity.
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RingCentral helped Staughton Group move from an outdated Mitel PABX to a cloud-based communications platform. The upgrade was fast, with... almost no downtime and quick handset delivery. Staff now use a searchable directory and get voicemail transcripts in their app and email. RingCentral analytics help monitor call flows and improve production processes. The IT team saves up to a day each month on admin tasks and can manage the system in-house.
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RingCentral helped Sinclair International, a global leader in fresh-produce labeling, switch from a 35-year-old on-prem phone system to a cloud-based solution. Employees now manage... their own phone service, improving workflows and reducing IT support needs. The mobile app lets staff stay connected from anywhere, supporting hybrid work. Sinclair saves about £20,000 a year on international calls after eliminating legacy telecom contracts. The reporting dashboard helps track call answer times and service metrics for better customer support.
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RingCentral AI Receptionist helped VGM Group recover 45% of calls that were previously abandoned. The company saved 12 hours each... week by using Advanced SMS for automated candidate updates. VGM Group replaced its outdated on-premise system with a unified RingCentral platform. This improved patient experience and streamlined high-volume contact center workflows. The solution managed over 70,000 calls in six months and eliminated front-desk bottlenecks.
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RingCentral Contact Center helped Swanson Health handle 80,000 customer service calls each month. The company consolidated five platforms into one... unified solution. Supervisors now review three times more agent calls using workforce engagement tools. Swanson Health moved its entire customer service team to remote work quickly during the pandemic. The new system improved agent feedback, scheduling, and customer experience. Swanson Health maintains an 85 NPS score with these upgrades.
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RingCentral’s SMS automation helped Saving Lives Society answer customer questions in seconds. The team reduced manual response time by 80%.... Bookings increased by 50% after using RingCentral’s SMS Automator. Integration with Beetexting allowed for advanced SMS workflows, like sending brochures automatically. Staff now spend more time teaching lifesaving skills instead of replying to texts. Customer experience and revenue both improved.
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RingCentral helped SALUD keep their team and customers connected during COVID-19. The company used RingCentral Video for virtual wellness sessions... and team meetings. Staff answered customer calls remotely using RingCentral apps on phones and laptops. Integration with Salesforce gave SALUD more visibility into operations and customer service. SALUD credits RingCentral for helping them stay efficient and support customers through the pandemic.
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Fidelity Resales cut telecom costs by 50% after switching to RingCentral. The company saw a 61% boost in customer response... rates using built-in SMS texting. RingCentral unified all communication tools—phone, SMS, chat, fax, and video—into one app. The Salesforce integration enabled click-to-dial and better lead tracking. Video conferencing improved internal training and collaboration. The new system made it easier for clients to reach the right agent and for staff to work from anywhere.
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RingCentral helped The Minto Group migrate 300+ employees across 22 US locations in just one day. The company replaced its... aging PBX system with RingEX, improving sales responsiveness and streamlining operations. Employees now handle calls from anywhere using the RingCentral app, boosting client service and workflow efficiency. Automated call routing and Live Reports provide better visibility and support for staffing decisions. The Minto Group expects significant cost savings by eliminating old hardware and third-party telecom support.
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Edgewood Partners used RingCentral to manage communications for dozens of properties. The team needed to stay connected with clients while... working in the field. RingCentral let them make calls and send texts from anywhere, using business lines on personal devices. This helped them respond quickly to client needs and keep personal numbers private. The company plans to use RingCentral Video to improve teamwork and decision-making.
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RingEX and Workflow Builder helped Scenic Sotheby's International Realty double their lead generation. The company automated QR code and direct... mail processes, making it easier to collect lead info and respond quickly. 33% of QR scans now convert to leads, and response rates increased by 100%. Video conferencing with RingEX cut travel time and improved team collaboration. Agents now deliver more personalized service and faster follow-ups, boosting sales and client satisfaction.
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Trimble used RingCentral Events to replace five separate event platforms. This change made it easier to manage global events and... registrations in many languages. The team now sees a 47% average engagement rate. CRM integration with Salesforce and Marketo gives them clear event ROI data. Trimble can now run events worldwide with less manual work and better attendee experiences.
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RingCentral helped Structural Technologies connect 2,500 employees across 22 North American sites. The company replaced costly video conferencing with a... unified communications platform. Deployment took just 90 days. Engineers now resolve on-site issues in under an hour, instead of two days. Team messaging, voice, and video tools improved collaboration and business continuity.
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Aurora Construction Materials used RingCentral's unified communications and contact centre solutions to improve customer engagement and internal communications. The company replaced... its old PABX system, gaining advanced analytics, call recording, and callback features. Aurora saved $50,000 a year in telecom costs. The callback option saw a 50% uptake, helping manage peak call volumes. Team messaging and analytics also improved order accuracy and agent training.
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Howard Kennedy, a top UK law firm, used RingCentral to replace seven separate communication platforms with one unified solution. The firm integrated... RingCentral with Microsoft Teams, making it easier for staff to work from anywhere. Employees now use a single number for phone and fax, improving convenience for both staff and clients. The new system also provides a resilient backup, ensuring business continuity. Howard Kennedy is now equipping meeting rooms with RingCentral Rooms for better collaboration.
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Finkelstein & Partners used RingCentral to enable remote legal work and virtual document signing. The firm integrated RingCentral with Salesforce... to streamline communications for over 300 employees. When the pandemic hit, they quickly transitioned to remote work using RingCentral’s cloud phone and video tools. Staff learned to use the new system within days, supporting notarizations and client meetings online. The solution improved flexibility, reduced the need for paper, and helped maintain productivity across multiple offices.
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RingCX and AI Quality Management helped The Husband & Wife Law Team cut call analysis time by 65%. The firm sped... up client response by 66% using omnichannel workflows. Managers now review calls 15 times faster. Automated quality assurance replaced manual oversight. The team can coach more staff and onboard new agents quickly. Integration with Filevine ensures all client data is logged instantly.
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RingCentral ACE and RingCX helped a leading UK self-storage company cut after-call work by 80%. The business unified its communications,... ending manual processes and reducing call abandonment by 50%. Real-time AI sentiment analysis improved customer satisfaction tracking. Automated reporting sped up lead conversions. Managers doubled their call coaching capacity. The company now uses AI to drive growth and customer engagement.
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Envera Systems uses RingCentral to manage over 250,000 support calls each month with zero phone downtime. The company replaced its... failing PBX system with RingCentral’s cloud communications, ensuring reliable service even during hurricanes. Envera’s support agents now work from anywhere and always display familiar numbers to residents. Integrating RingCentral with Salesforce and using High Volume SMS improved workflows and customer notifications. Video conferencing helps field techs resolve issues faster and keeps remote teams connected.
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RingCentral ACE helped The Pest Rangers boost sales close rates by 30%. The company used AI to gain full visibility... into sales and support calls. This reduced missed appointments by 50%. Recurring revenue increased by 35%. The team now plans to integrate their CRM for even better customer service.
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RingCentral Events helped SAE International host over 2,700 virtual event attendees since January 2024. SAE now runs 2-4 virtual events... each month, connecting a global network of engineers and sponsors. The platform enabled SAE to generate over $100,000 in sponsorship revenue and achieve an average NPS of 8.5 out of 10 for its RIDE event series. SAE streamlined event management, allowing a small team to deliver broadcast-quality, engaging experiences. Analytics from RingCentral Events helped SAE refine marketing and event strategies for greater impact.
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GURU Media Hub uses RingCentral Events to host virtual conferences for marketers. Their events attract over 50,000 attendees each year... and feature more than 30 unique sessions per conference. The team relies on RingCentral Events for its customizability, app integrations, and support. They use five areas of the platform to create engaging, interactive experiences. The platform helps them deliver free, large-scale, and highly interactive events for the marketing community.
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Idex used RingEX from RingCentral to modernize its phone system. The company needed a flexible, reliable solution to support rapid... growth and remote work. RingEX enabled fast cloud migration, with the main office operational in one month and all branches in four. Idex now manages users and call routing easily, even for night shifts. Integration with Google Suite improved contact management and real-time availability. Detailed analytics help optimize team performance and service reliability.
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RingCentral Contact Center helped IA Call Center manage 400 custom call flows for 200 remote agents in 9 countries. The company replaced... a costly, inflexible system with RingCentral’s scalable cloud platform. IA Call Center now competes with much larger BPOs using advanced call routing, omnichannel support, and API integrations. The migration was smooth, with no major disruptions. IA Call Center gained a competitive edge and improved global service delivery.
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GURU Media Hub uses RingCentral Events to host virtual conferences for marketers. Their events attract over 50,000 attendees each year.... The team needed a customizable and reliable platform to manage complex, interactive events. RingCentral Events provided features like custom app integration, branded registration, and flexible networking spaces. The support team helped GURU Media Hub deliver engaging, large-scale online events with ease.
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RingCentral Events helped Frog Events move from in-person to virtual and hybrid events. The platform let Frog Events recreate live... event experiences online, with features like networking, expo areas, and on-demand videos. Frog Events used integrations with tools like Slido, Miro, and Salesforce to boost engagement. The solution made Frog Events the preferred supplier for the UK Houses of Parliament across 56 nations. Hybrid events now save costs and support sustainability for Frog Events.
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Gate6 used RingCentral App Connect to solve manual data entry problems for its clients' call centers. By integrating RingEX with... ServiceNow, Gate6 automated call logging and audio storage. This removed the need for agents to switch between apps and reduced manual errors. Agents now have real-time access to client history, improving support quality. The solution ensures every call is logged and stored securely within ServiceNow.
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RingCentral EX and RingCentral Contact Center helped Flex Technology Group save $587,000 a year by consolidating phone systems. The company reduced... average call wait times by 97% and cut agent time spent on voicemails by 20%. FlexTG unified 14 business lines onto one cloud platform, making internal communication faster and easier. Sales reps now use the RingEX app to keep work and personal calls separate. Customer support teams can quickly review voicemail transcripts, improving response times and customer service.
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RingCentral helped Faststream Recruitment Group connect its global team during the pandemic. The company switched from a costly, inflexible legacy... phone system to RingCentral’s cloud communications. Staff could work from anywhere and stay in touch with clients and candidates. Faststream saved significant money on international calls. The team used call reporting to shift resources to industries with more demand. RingCentral made it possible for Faststream to keep placing job-seekers even during lockdowns.
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Euralis used RingCentral to modernize its communications across 200 sites. The company unified phone, video, and contact center tools, integrating... with Google Workspace for seamless workflows. During the Covid-19 crisis, RingCentral enabled remote work and ensured no customer calls went unanswered. Euralis improved response times and personalized customer service, supporting 9,000 farmer members. Nearly 1,800 users now rely on RingCentral for flexible, reliable communications.
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RingCentral helped Eight Eleven Group save $324,000 by switching from their old phone system. The company moved all staff to... remote work in just one day. Recruiters now use SMS on business numbers, improving communication with consultants. Managers use call monitoring for coaching and training. Integration with Salesforce made daily tasks easier for recruiters and sales teams. RingCentral Video supports large meetings and client calls across many locations.
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RingCentral helped Van Ausdall & Farrar migrate 150 employees to a unified cloud platform in just 12 days. The company replaced... its old phone system with RingEX, enabling remote work and consolidating messaging, voice, video, SMS, and fax. Integrations with Salesforce, Microsoft 365, and Teams improved workflow and efficiency. The switch saved $20,000 a year on telecom costs. Staff now work from any device and location, streamlining communication and reducing hardware needs.
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RingCentral helped Trojan Recruitment Group ensure 100% call availability, even after hours. The company replaced its old phone system with... RingCentral to simplify call management and support a mobile workforce. With RingCentral, Trojan can store 800 numbers for branch extensions and use analytics to monitor call quality. The team quickly resolved call quality issues using RingCentral’s reporting tools. Trojan now uses AI to transcribe and analyze calls, gaining insights into team performance and customer interactions.
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Symmetry Human Resources unified its communications with RingCentral RingEX. The company replaced separate phone systems in six offices with a... single cloud platform. This change improved call handling, visibility, and team collaboration across Australia. AI transcription features saved consultants time and helped with compliance. Integration with RDB CRM enabled better call tracking and sales management. The new system supported business growth and made the company more flexible and responsive.
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RingCentral helped Sitel Group onboard 20,000 remote agents in under two months to support UK government agencies during the pandemic. Sitel Group used... RingCentral’s cloud-based platform for rapid deployment and secure, compliant communications. The pay-as-you-go model allowed Sitel Group to scale licenses up and down, saving costs for UK taxpayers. Integrations with workflow apps and automation improved agent efficiency and customer experience. Sitel Group handled millions of calls and generated 15 million minutes per month using RingCentral.
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