Financial Services Case Studies and Success Stories with RingCentral Video
CASE STUDY FE fundinfo
RingCentral Cloud PBX for Microsoft Teams helped FE fundinfo connect global staff across Europe, Asia, Africa, and Australia. The company needed a unified communications solution after merging three ...firms and facing legacy phone systems. Integrating RingCentral with Microsoft Teams gave them a single telephony environment worldwide. Employees quickly adopted the system with little training. FE fundinfo saw easier onboarding, cost savings on international calls, and improved reliability. Managers can now easily update phone menus and call queues from anywhere.
RingEX and RingCentral Video help SuretyBonds.com speed up bond underwriting. The company needed faster team communication to beat competitors. With RingCentral, staff can respond to requests within ...an hour instead of days. Team messaging and video features keep everyone updated on tasks. The business doubled in a year, reaching millions in written premiums. Fast response times help SuretyBonds.com win more business.
RingCentral helped Open Mortgage LLC improve its mortgage process. The company replaced its old VoIP system with RingCentral for Google, integrating calls, texts, emails, faxes, and documents. This m...ade workflows easier for employees. Staff can now work from anywhere and stay connected with clients. The new system removed a single point of failure and improved customer service.
RingCentral helped Higginbotham, a large insurance broker, cut telecom costs by 50%. The company unified communications across new acquisitions using RingCentral's cloud solution. Employees gained mo...re flexibility and could manage calls and texts from anywhere. Most support requests now take 30 minutes instead of days. The solution improved workflows and made it easier to integrate new teams.
RingCentral RingEX helped Mortgage Choice upgrade its telephony system. The company needed a reliable, cloud-based platform to support franchisees and integrate with tools like Google Workspace and H...ubSpot. Mortgage Choice deployed RingCentral in just two weeks, achieving 100% system reliability. The new system improved both broker and customer experiences with features like call recording and detailed reporting. Franchisees now benefit from cost savings and a consistent user experience.
RingCentral helped Union Home Mortgage move all 1,200 Partners to remote work in just 3 days. The company replaced its old phone system with RingCentral’s all-in-one cloud communications platform. Pa...rtners can now call, text, video chat, and fax from any device. This improved customer service and made communication more reliable. The switch ended phone outages and made it easier for teams to respond to borrowers quickly.
RingCentral unified communications helped Conifer Holdings move to remote work fast. The old phone system failed when staff worked from home. With RingCentral, all 150 employees could make calls, mes...sage, and join call queues from anywhere. The switch was easy and quick. Built-in SMS made claims work easier. The team felt more connected and efficient.
Legal Services Case Studies and Success Stories with RingCentral Video
CASE STUDY Howard Kennedy
RingCentral helped Howard Kennedy, a top UK law firm, move from seven separate communication platforms to one unified solution. The firm needed a more agile and mobile work environment but struggled ...with an outdated on-premises telephony system. RingCentral Cloud PBX for Teams integrated smoothly with Microsoft Teams, letting staff work from anywhere. The solution replaced multiple apps for calls, conferencing, fax, and voicemail. Howard Kennedy now has a single, reliable platform for all business communications.
RingCentral helped Cole, Scott & Kissane replace their old on-premises phone system. The law firm had frequent outages and downtime with their previous provider. With RingEX, they now have an outage-...free phone solution. Lawyers use call logs and transcriptions to find case details and track billable hours. Staff can work from anywhere using the mobile app. Setting up new locations is now fast and easy.
RingCentral helped Finkelstein & Partners move to remote work with cloud-based phone, video, and messaging tools. The law firm needed a solution that integrated with Salesforce and supported remote o...perations. RingCentral enabled quick transition to work from home, with all staff using the new system within days. The firm used RingCentral Video for notarizations and team meetings. Employees became comfortable with remote technology, improving productivity and trust.
Consumer Services Case Studies and Success Stories with RingCentral Video
CASE STUDY Envera Systems
RingCentral helped Envera Systems, a residential security company, improve communications and save money. Envera replaced its old phone system with RingCentral's cloud platform. This change stopped p...hone outages and let agents work from anywhere. The company now places over 250,000 support calls each month with zero downtime. RingCentral's tools also made call center operations more efficient and improved customer service.
Non-Profit Organization Management Case Studies and Success Stories with RingCentral Video
CASE STUDY Susan G. Komen
RingCentral helped Susan G. Komen become a fully remote nonprofit. The old phone system was costly and hard to manage, causing missed donations. With RingCentral, staff can adjust the phone system on...line and use digital faxing. The mobile app lets employees stay connected anywhere. RingCentral Contact Center brought the helpline in-house, handling over 15,000 calls a year. Salesforce integration and skills-based routing improved agent efficiency and caller experience.
RingCentral’s all-in-one cloud communications platform helped Tai Ceredigion, a Welsh housing association, support its vulnerable tenants during the COVID lockdowns. The team switched from a patchwor...k of third-party apps and an old phone system to a unified cloud solution. Staff could take calls and support tenants from home, just like in the office. The new system made it easier to reach colleagues, reduced travel, and improved team messaging. Tai Ceredigion was able to keep vital services running for its community when they needed it most.
RingCentral helped The Big Issue keep their operations running during the COVID-19 lockdown. The Big Issue had problems with their old on-prem phone system, including outages from power cuts and comp...lex maintenance. They switched to RingCentral’s cloud communications so staff could work from anywhere. Employees used RingCentral apps to make calls and hold video meetings from home. This let The Big Issue continue their social mission and support their team even during the pandemic.
RingCentral unified communications helped Marlowe Theatre replace their outdated phone system. The old system was hard to use and not connected to their call centre. With RingCentral, all calls, emai...ls, and chats now work together. The switch was smooth with help from RingCentral’s team. Agents can now answer questions faster and give better service. VIPs and members get special call options. Customers can ask for a call back instead of waiting on hold.
Computer Software Case Studies and Success Stories with RingCentral Video
CASE STUDY PDI Software
RingCentral helped PDI Software quickly integrate acquired companies into their communications system. PDI used to struggle with on-premises phone systems during rapid growth and acquisitions. With R...ingCentral’s cloud-based platform, they set up high-priority employees from new companies in just one day. They integrated 16 acquired companies in two weeks or less. There were zero disruptions when PDI went fully remote. Staff collaboration improved with built-in video conferencing and team messaging.
Hospital & Health Care Case Studies and Success Stories with RingCentral Video
CASE STUDY Pharmacy2U
RingCentral Contact Centre helped Pharmacy2U, the UK's largest online pharmacy, improve customer support. The company unified calls, emails, faxes, and chat into one platform. 90% of the support team... switched to remote work. Pharmacy2U sends 10,000 digital faxes a day at no cost. Customer satisfaction scores reached 4.7 out of 5 on TrustPilot. The company reduced monthly customer contacts by 30%.
RingCentral Contact Center helped ENT and Allergy Associates handle 40,000 inquiries each week. The company used skill-based routing to save 30% on average call time. The transition to a fully remote... call-center team took just 7 days. Agents now focus on specific regions, improving patient experience. Real-time messaging and AI tools help agents get answers fast and improve performance.
RingCentral helped CHG Healthcare move to cloud telephony. The company needed to replace its on-prem phone system, especially after COVID forced remote work. RingCentral offered strong app integratio...ns, open APIs, and easy workflows. CHG onboarded 3,000 employees in under 8 weeks with just 2 telephony staff. They expect to save $1.1 million in telephony costs over two years. Integrations with Salesforce, Chrome, Okta, and SQL server improved security and efficiency.
RingCentral helped Rothman Orthopaedic Institute move all their communications—phone, messaging, video, and fax—onto one cloud platform. The old phone system crashed during high call volumes and was ...hard to manage. With RingCentral, they now process 15,000 faxes digitally every day and handle more calls without issues. Staff can work from anywhere and use virtual numbers. The solution made it easy to expand to new locations and improved operational efficiency.
RingCentral helped Neighborcare Health keep providing care during COVID-19. Their old phone system caused dropped calls and busy signals. With RingCentral, staff could work from home and stay connect...ed to patients. The app let them call, text, and run video sessions securely. This helped with HIPAA compliance. Staff could help patients anywhere, even in shelters or on the street.
RingCentral Video and RingEX helped ICON Eyecare improve patient care and support rapid business growth. ICON Eyecare needed a scalable, HIPAA-compliant communications platform as it expanded from 10...0 to 300 employees. The company replaced its old VoIP and chat tools with RingCentral for telephony, meetings, and team messaging. Features like task manager, calendars, file sharing, and easy collaboration made work faster and more organized. Staff saved time and found the platform easy to use, helping them focus more on patient needs.
RingCentral helped Vyaire Medical move to remote work during the pandemic. Vyaire needed to switch from an old on-prem phone system to a cloud solution after separating from its parent company. RingC...entral made it easy for thousands of employees to work from home. Staff found the system easy to use and liked features like softphone and video conferencing. The company used RingCentral Meetings to train healthcare providers on their products during lockdowns.
RingCentral helped California Skin Institute fix their phone system problems. The company had many offices with old, different phone systems. Staff could not transfer calls easily or handle high call... volumes. RingCentral gave them a cloud-based phone solution. Now, they can monitor calls, manage call queues, and transfer calls between offices. When the pandemic hit, staff worked from home using RingCentral. This kept patient service running smoothly.
RingCentral helped BrightSpring Health Services connect over 400 offices and 50,000+ employees. The company needed a simple phone solution for its growing and complex healthcare operations. RingCentr...al unified voice, SMS, meetings, and messaging in one platform. Staff could work from anywhere and stay connected. The solution made remote work easy during lockdowns. BrightSpring quickly rolled out RingCentral to new subsidiaries as it expanded.
RingCentral and RingClone helped University Radiology fix fax workflow problems. The company used to process 2,000 faxes a day with old machines, which wasted staff time and risked HIPAA compliance. ...With the RingCentral-RingClone integration, faxes now go straight to the right folders, saving time and making work easier. The new system gives almost 100% fax uptime and strong data security. University Radiology now meets HIPAA standards and can see system health in real time.
RingCentral Video and Contact Center helped Palmetto Infusion Services improve communication. The company needed a scalable solution as it grew and opened new clinics. RingCentral gave staff one app ...for calls, texts, faxes, video, and messaging. During covid, virtual meetings jumped from 60–70 to 350 per month, all handled by RingCentral Video. The IT team credits RingCentral as the top upgrade that kept business running. Customer service teams used RingCentral Contact Center to monitor and support agents working from home.
RingCentral helped Vituity replace its old phone system with a cloud communications solution. Doctors and clinicians could now make and take calls from anywhere, improving accessibility and efficienc...y. The new system kept patient communications secure and supported regulatory compliance. Vituity set up care navigators to stay in touch with patients after discharge. This led to a 42% reduction in hospital readmissions and higher patient satisfaction.
RingCentral helped Liberty Behavioral Management Group move to telehealth during the COVID-19 pandemic. The company needed a cloud-based phone system to support HIPAA compliance and handle over 600 p...hone lines. RingCentral provided fast deployment, with licenses ready in 24 hours and easy onboarding for staff. Liberty managed 196,056 calls and over 1,151,005 minutes with 159 users. The solution enabled remote work, improved patient care, and increased business flexibility.
Consumer Electronics Case Studies and Success Stories with RingCentral Video
CASE STUDY Socket Mobile
RingCentral helped Socket Mobile upgrade from a 20-year-old phone system to a modern cloud communications platform. The company needed better call logging, analytics, digital faxing, and mobile featu...res to support its distributed workforce. With RingCentral, employees can make calls from any device and integrate with Microsoft Dynamics and Office 365 for easier dialing and meeting scheduling. The call queue feature allowed quick support coverage changes. The new system improved workflows and communication across global teams.
RingCentral helped National Pharmacies upgrade and unify their store telephony network. The old system was hard to manage and slow to update. With RingCentral, they gained better call visibility and ...reporting. They avoided $200,000 in hardware costs and cut annual telecom expenses by up to $60,000. Helpdesk calls from stores dropped by 25%. Store staff were eager to switch to the new system.
RingCentral helped Glass Doctor of Charlotte improve business communications. The company switched from standard phone lines to RingCentral and RingCentral Video. Employees found the new system easy ...to use. The business saw a 10% increase in efficiency and a 50% boost in support team capacity. The solution added 10% to the company's bottom line. Customer service and team collaboration improved with real-time messaging and video calls.
RingCentral Contact Center helped Conair LLC improve global customer service. Conair replaced old phone systems with RingCentral's cloud platform. This change saved 4 days per month on phone system m...anagement. Customer wait times dropped to 30 seconds or less. Employee satisfaction with telecom rose from 40% to over 90%. Staff can now work from anywhere and stay connected.
RingEX and RSI Shadow All In One Analytics helped Norauto modernize its phone system. Norauto wanted to improve customer experience and answer more calls. The old system only answered 41% of calls. W...ith RingEX and RSI, Norauto increased the answered call rate to 78% in six months. Managers now get daily reports and can quickly adjust resources. The solution improved customer service and had a positive economic impact.
RingCentral helped John Varvatos, a menswear brand, upgrade its IT infrastructure. The company needed a cloud-based system to support global collaboration and remote work. RingCentral's Global RingEX... enabled easy international calling and simplified IT management. John Varvatos saw a 40% to 50% reduction in communication costs. The IT team also improved efficiency with usage reports and an easy admin portal.
RingCentral Contact Centre helped Côte Brasserie improve customer service. Before, each restaurant managed its own calls and emails, causing slow responses and lost sales. With RingCentral, all custo...mer inquiries now go to one place. Agents answer faster, which increases sales. The system also gives better reporting and analytics, helping reduce dropped calls and wait times. During COVID, Côte used the platform to quickly update messages and keep customers informed.
RingCentral helped Organic By Nature save $27,000 in upfront hardware and setup costs by switching from their old PBX system. The company also reduced ongoing telecom costs by $1,000 per month. Emplo...yees now manage their own phone settings, saving 8 hours of IT time each month. The cloud-based phone system made moving to a new building easier and less expensive. Organic By Nature now pays much less for business communications.
RingCentral Contact Center helped K&L Wine Merchants upgrade from an old phone system. The company wanted better customer service and more staff mobility. The new system made it easy to add users and... manage calls. Staff could work from anywhere, even during COVID lockdowns. The callback feature let customers keep their place in line. K&L kept great service without hiring more staff.
RingCentral helped NakedWines.com improve customer service with a custom click-to-call integration and real-time call queue monitoring using Live Reports. The company set up phone queues so customers... reach the right team fast. Adding new phone extensions is easy with RingCentral’s cloud system. The Live Reports feature lets managers see call traffic and adjust staffing quickly. This helps NakedWines.com give better service to their customers, called Angels.
RingCentral Contact Center helped Gempler’s answer customer support calls 28% faster. The company saw a 70% drop in abandoned support calls. Email response time improved by 59%. Gempler’s used RingCe...ntral to handle more calls and emails as their business grew. The platform made it easier for agents to work from anywhere and improved team collaboration. Call recording and callback features gave customers more choice and helped agents learn from each other.
RingEX and RingCentral Contact Center helped Stumptown Coffee Roasters move their phone system to the cloud. Their old PBX system caused outages and was hard to use. With RingCentral, Stumptown impro...ved reliability and made it easier for staff to manage calls. IT can now make changes in half the time. The new system supports their growing wholesale business and helps agents stay connected with partners.
RingCentral RingEX helped Teskey’s modernize their phone system. Teskey’s had long hold times and slow customer service with their old analog phones. RingEX gave them messaging, texting, video, and p...hone features for less money. Employees now answer calls on mobile phones and help customers faster. Hold times dropped and the sales team finds it easier to help customers. Teskey’s can now expand their system as the business grows.
RingCentral helped Waitrose & Partners improve team communication and customer service. The company rolled out the RingCentral cloud phone app on multifunction devices for all partners. Staff can now... make calls, access the company directory, and use advanced call features anywhere in the store. This made it easier for teams to help customers and connect with other stores. Waitrose no longer needs to own or maintain phone hardware.
RingCentral for Microsoft Teams helped Inter Parfums, Inc. quickly set up international phone service for new employees after acquiring a division in Italy. The company needed a cloud phone solution ...that worked with Microsoft Teams and could be deployed fast across multiple countries. RingCentral enabled easy setup of Italian business numbers and seamless integration with Teams, allowing staff to use their business phones anywhere. The solution reduced telecom costs, eliminated hardware needs, and made global hiring easier. Employees gained flexibility to work and communicate from any location.
RingCentral Contact Center helped Valda Energy keep customer service running during the Covid-19 pandemic. The cloud-based system let staff work from home with no disruption to customers. Valda Energ...y used RingCentral for voice, chat, web forms, and SMS. The platform made it easy to update call queues and greetings. The company launched a new product, SmartChoice, during the crisis, supported by RingCentral's flexible tech.
Health, Wellness and Fitness Case Studies and Success Stories with RingCentral Video
CASE STUDY SALUD
RingCentral helped SALUD, a health products company, stay connected during COVID-19. The team used RingCentral Video for virtual wellness sessions and team meetings. Staff answered customer calls rem...otely using RingCentral apps. Konnectryx integrated RingCentral with Salesforce, making operations more efficient and saving money. SALUD gained better visibility into customer data and business operations.
CASE STUDY Institute of Marine Engineering, Science and Technology (IMarEST)
RingCentral helped the Institute of Marine Engineering, Science and Technology move staff to remote work during the COVID-19 lockdowns. Their old phone system was hard to manage and lacked features. ...With RingCentral, setup took only a few days. Staff could use business phone, video, and messaging from home. The transition was smooth and let the team keep working without problems.
RingCentral helped Texas Christian University move from an old phone system to a modern cloud communications platform. Staff can now make and take calls on their mobile phones using work numbers, kee...ping work and personal calls separate. During COVID lockdowns, departments with RingCentral switched to remote work smoothly. The university uses RingCentral's SMS feature for ticket sales and faculty-student communication. Three contact centers are now managed centrally, routing thousands of calls each month.
RingCentral helped Columbia Southern University support over 500 staff and thousands of students during the COVID-19 lockdown. The university needed a modern communications solution after its on-prem... phone system provider went out of business. RingCentral enabled a fast transition to remote work, allowing staff to handle more than 10,000 calls a day from home. The platform also replaced video conferencing, faxing, and team messaging tools. The rollout took only a few days, ensuring smooth operations with minimal disruption.
RingCentral helped Teachers College Columbia University replace its legacy PBX system with a cloud-based phone solution. The college needed strong integration with Google Cloud and Gmail. RingCentral... offered seamless Google compatibility and high security. Faculty can now use their office phones anywhere in the world. The college also used RingCentral APIs to improve campus safety by alerting security when 911 is dialed. This made communication more flexible and improved safety on campus.
RingCentral for Google helped Lindamood-Bell connect 100 locations. The company integrated RingEX with Google to improve communication. Staff can now reach customers and each other more easily. Call ...forwarding and call groups make sure customers get help fast. IT staff save time because users manage their own settings. Seasonal locations now have a consistent contact point for customers.
RingEX by RingCentral helped Phillips Exeter Academy modernize its communications. The school replaced six separate systems with one unified platform. They cut the number of phone lines needed for ea...ch faculty member by 50%. Teachers became more accessible to students and parents. The solution enabled remote work and supported quarantined students. The school used RingCentral Video for secure, HIPAA-compliant counseling sessions during COVID-19.
RingCentral helped Houston County Board of Education set up a remote call center in one night. The team used RingCentral to support 10,000 distance learners during the pandemic. Staff could answer ca...lls from home or campus using the RingCentral app. The call center ran from 7 am to 7 pm to help parents and teachers. The Board credits RingCentral for letting them provide strong support when it mattered most.
CASE STUDY Pennsylvania Highlands Community College
RingCentral helped Pennsylvania Highlands Community College keep serving students during the COVID-19 lockdowns. The college needed a better phone system for remote work. Their old system was hard to... manage and not good for remote teaching. With RingCentral, staff and teachers could call and text students from anywhere using their office numbers. This made it easy to stay in touch without sharing personal numbers. The switch was fast and simple, letting the college keep helping students without missing a step.
RingCentral APIs helped Ross Education connect its phone system with its CRM. The goal was to make lead management and admissions easier. Staff can now click to call students from the CRM and see cal...ler info instantly. The integration replaced several cloud services with one. Ross Education now has better visibility into every step of the admissions process.
CASE STUDY Puget Sound Educational Service District
RingCentral RingEX helped Puget Sound Educational Service District connect 400 employees across two counties. The agency replaced four separate phone systems with one cloud platform. Staff could reac...h each other from any device. During COVID, employees quickly shifted to remote work using RingCentral apps. Video meetings let educators keep helping special-needs students. The agency kept serving over 430,000 students without interruption.
RingCentral helped Ascend Charter Schools connect staff and students during COVID. The school used RingCentral Video for remote teaching, staff meetings, and virtual events. The mobile app let staff ...answer calls anywhere, improving communication. Ascend replaced old PBX phones with a cloud system for 700 employees. The solution made it easy to reach coworkers and support remote learning. Ascend saw better workflow and strong results in student performance.
Professional Training & Coaching Case Studies and Success Stories with RingCentral Video
CASE STUDY inWhatLanguage
RingCentral Video helped inWhatLanguage fix its internal communications. The company had many tools that did not work together. RingCentral unified phone, messaging, and video on one platform. Employ...ees liked making calls and video meetings from anywhere. Sales teams made more calls and became more productive. Managers used RingCentral reports to track performance and improve business results.
RingCentral helped Logical Position, a digital marketing firm, fix problems with their old phone and video systems. The company used RingEX and RingCentral Video for 850 employees across 7 offices. T...his unified platform improved sales calls, team meetings, and training. Managers now get detailed call data and reports. Logical Position can also use custom workflows with RingCentral's open APIs.
RingCentral's cloud communications solution helped Citation Professional Solutions modernize their telecom infrastructure. Citation faced challenges with limited phone system features, lack of mobile... access, and insufficient call recording. By switching to RingCentral, they enabled remote work, improved productivity by 30% using RingCentral Video, and supported over 50,000 clients. The company now provides more than 300,000 pieces of advice annually and maintains a 92% client retention rate.
RingCentral helped Motion Recruitment Partners replace their old phone system with a cloud-based solution. The company needed a reliable, scalable, and cost-effective phone system to support their ta...lent acquisition business. With RingCentral, they saw substantial savings and no longer needed outside consultants for telephony costs. Features like call monitoring, analytics, and global reach improved training, oversight, and business management. The mobile app and cloud PBX ensured business continuity and flexibility for employees.
RingCentral helped 5plus Architects stay connected and collaborative during the COVID-19 pandemic. The firm needed a better phone system to support teamwork and client service. Their old system was n...ot flexible and made it hard to transfer calls or present a unified image. With RingCentral, employees could make calls, join video meetings, and chat from anywhere. The switch to cloud communications let 5plus Architects keep business running smoothly, even when everyone worked from home.
RingCentral helped MSX International transform its global communications. MSXI used RingCentral Contact Center, RingEX, and RingCentral Rooms for call centers, telephony, and online meetings. The new... system made it easy to set up call centers fast, improved global collaboration, and enabled four-digit dialing across countries. MSXI can now offer new services and next-generation support to automotive OEMs. The platform supports digital transformation and future AI integration.
RingCentral helped Sitel Group support UK government agencies during the pandemic. Sitel Group needed to onboard 20,000 remote agents in under two months. RingCentral provided a secure, reliable clou...d platform with 99.999% uptime. The pay-as-you-go model let Sitel Group scale up and down, saving costs for UK taxpayers. Sitel Group delivered strong service to government clients while keeping costs low.
RingCentral helped Corporate Payroll Services improve communication and cut costs. The company replaced its old phone system with RingCentral for better reliability and more features. They saved $1,7...00 per month on fax lines. The team now uses one conferencing tool instead of three. Email use for collaboration dropped by about 60%. Employees are more productive with Glip for teamwork.
RingCentral Contact Center helped Peninsula, an HR support company, improve workflows and deliver better service. Peninsula used RingCentral's analytics to track call patterns and optimize staffing f...or 24/7 support. The company gave every client- and prospect-facing employee a Contact Center license. Integrating RingCentral with Salesforce made sales calls easier and improved business intelligence. Peninsula uncovered new selling opportunities and improved customer service with actionable data insights.
RingCentral helped Advantage Plumbing Heating and Cooling fix problems with old phone systems. Field technicians now use the RingCentral app, so calls show the business number. This change cut call a...ttempts to reach customers by 75%. The company also removed long-distance charges between offices. Automated menus lowered costs for after-hours answering services. Customers can now text the business, making communication easier and faster.
RingCentral helped Faststream Recruitment Group upgrade from a legacy phone system to a unified cloud communications solution. The company needed a flexible, cost-effective way to connect global offi...ces and support remote work, especially during the pandemic. With RingCentral, staff could make international calls easily and work from anywhere using the app. Faststream saw significant monthly savings on telecom costs, especially for international calls. Employees gained mobility and flexibility, improving productivity and client support.
RingCentral helped MedPro Healthcare Staffing improve global communications and productivity. MedPro faced issues with their old phone system, especially with international calls and manual dialing. ...By integrating RingCentral with Salesforce, recruiters used click-to-dial and saved time. The company unified its teams in the US and the Philippines on one system. RingCentral Video enabled better interviews and safer meetings during COVID. MedPro saw major workflow improvements and stronger recruiter relationships.
RingCentral helped New England Biolabs upgrade from an old on-premises phone system to a cloud-based communications platform. The company needed a solution to support office expansion and remote work.... RingCentral enabled seamless global communication and easy call queue management. Integration with their CRM made customer support more personal. During COVID-19, the transition to remote work was smooth and uninterrupted.
RingCentral Engage Digital helped Mendota Insurance improve customer service and gain business intelligence. Mendota faced high call volumes as its agent network and policyholder base grew. The compa...ny added online chat support for agents using Engage Digital. In the first month, 589 support inquiries were resolved by chat, rising to over 1,400 in the second month. The chat feature improved agent satisfaction and helped Mendota gather valuable insights from chat data.
RingCentral helped Edgewood Partners, a property management company, set up a cloud-based phone system. The team needed to stay in touch with clients while working in the field. RingCentral let them ...make calls and send texts from anywhere, using one device for both business and personal use. The app made it easy to respond quickly to client needs. Edgewood Partners plans to use RingCentral Video for better team and vendor communication in the future.
RingCentral helped Extra Space Storage, a large self-storage company, move from old landline phones to a cloud-based system. The company gained better visibility into call data and improved schedulin...g. They added SMS messaging for customers, making communication easier. Extra Space Storage saved 20% on phone service costs. Store managers can now fax online without paper. The IT team saves time with automated phone service setup.
RingCentral helped Cresa support a mobile workforce. Cresa needed a cloud-based communications platform to let employees work from anywhere. RingCentral unified calls, meetings, collaboration, and fa...xing in one solution. Advisors can use their smartphones as mobile offices. Integration with Salesforce gives Cresa new business insights. The cloud platform lets Cresa quickly set up new offices and expand globally.
RingCentral helped Fidelity Resales cut telecom costs by 50%. The company switched from an outdated phone system to RingCentral’s unified cloud communications. They gained features like call logging,... auto call recording, Salesforce integration, and IVR menus. Agents now use SMS texting, which boosted customer response rates by 61%. Video conferencing improved training and internal meetings. Fidelity Resales now has better compliance, easier communication, and lower costs.
RingCentral helped Wagner Realty solve problems with their old phone system. The company needed a better way for agents to make calls and stay connected, even during power outages or when out of the ...office. With RingCentral, agents can use calls, SMS, video meetings, and online faxing from anywhere. The switch was seamless, with all 220 agents and staff moving to the new system in one day. Wagner Realty now has better flexibility, easier administration, and improved client service.
RingCentral helped redT Homes, a real estate firm, unify its communications and reduce its tech stack by a third. The company switched from multiple platforms to the cloud-based RingEX app for phone,... messaging, and video. This led to 100% adoption and improved responsiveness to clients. All company leads now stay in-house, and marketing ROI is easier to track with Salesforce integration. redT Homes grew its staff by over 60% in 2021 after these changes.
RingCentral app helped RE/MAX Nexus modernize team messaging and collaboration. The company replaced outdated office communication with RingEX, which includes the RingCentral app. Agents use image an...notation to mark up property photos and share them with clients. Weekly meetings now use digital agendas and follow-up tasks in the app. There are no desk phones; agents use the RingCentral app on computers and mobile devices. This change made agents more productive and improved business processes.
Government Administration Case Studies and Success Stories with RingCentral Video
CASE STUDY Association of California Water Agencies
RingCentral helped the Association of California Water Agencies fix their failing phone system. The nonprofit needed a simple, reliable way to stay connected, especially during the COVID-19 lockdown.... With RingCentral, staff could make calls from anywhere and handle admin tasks easily. Even tech-averse employees found the system easy to use. The switch let ACWA keep serving its members and the public without interruption, even when working from home.
CASE STUDY East Texas Council of Governments (ETCOG)
RingCentral helped East Texas Council of Governments (ETCOG) upgrade their old phone system during the COVID-19 crisis. ETCOG needed to handle more calls and support remote work for staff in rural ar...eas. RingCentral enabled fast rollout in 2.5 weeks and let staff answer every call, even in emergencies. ETCOG cut phone costs by 40% and saved thousands of dollars each year. The new system helped them serve vulnerable residents better and even helped save a life.
RingCentral unified communications helped Casey Cardinia Libraries keep services running during big changes. The library had high costs and no remote access with its old phone system. RingCentral let... staff use Microsoft Teams for calls and work from anywhere. The new system supported a quick move to remote work during COVID-19. In April 2020, the call center handled over 1700 inbound calls, rising to more than 3500 by June. Staff could keep helping the community even during lockdowns.
Information Technology and Services Case Studies and Success Stories with RingCentral Video
CASE STUDY Medallia
RingCentral unified communications as a service helps Medallia connect employees in offices, at home, and remotely. Medallia needed a single global provider to support its fast growth and global expa...nsion. RingCentral provides a standard set of communications tools and a consistent user experience. Medallia uses features like Global RingEX, Okta integration, and Direct Connect for secure, reliable service. The solution gives Medallia guaranteed bandwidth and service quality.
RingCentral helped Geotab move from traditional phone systems to a cloud communications solution. Geotab needed better call data, advanced routing, and improved employee engagement. With RingCentral,... Geotab saw a 20% improvement in agent utilization and a 30% increase in employee satisfaction. Support teams became more responsive while using fewer resources. Geotab now offers better support to resellers and has stronger data for RFPs.
RingCentral Contact Center helped Cayuse Technologies solve major phone outages and reporting issues. The company needed reliable uptime for its call center services to government agencies and large ...corporations. Their old phone systems caused frequent downtime and poor reporting, risking client relationships. With RingCentral, Cayuse Technologies now enjoys zero phone outages and fast, easy reporting. The cloud solution also kept their call center running smoothly during COVID lockdowns.
RingCentral unified communications helped Theta Lake, a RegTech startup, connect its growing team across locations. Theta Lake first integrated its compliance app with RingCentral for customers, then... adopted RingCentral internally to unify SMS, chat, video, and audio. This move streamlined communication and supported rapid growth. Employees now work closely together, even when remote. The solution made it easier to scale operations and keep talent engaged.
RingCentral helped Salary.com replace their old on-premises phone system with a cloud-based solution. The company wanted a phone system that was easy to manage and scalable. With RingCentral, setup w...as quick and simple, even during office expansions. Employees can now use business calls on personal devices and work remotely. The sales team benefits from Salesforce integration and managers use analytics for performance reports. The new system reduced costs and made phone management much easier.
RingCentral helped Level 10 fix major phone system problems. Their old PBX system caused downtime and lost voicemails. RingCentral gave them a reliable cloud phone system. Setup was easy with pre-con...figured phones. Remote workers now use the RingCentral app for business calls. Features like electronic faxing and business SMS improved support and sales. Customer support is now more consistent and reliable.
RingCentral Contact Centre helped Littlefish handle a 300% spike in support calls during the COVID lockdowns. The cloud-based solution let all agents work from home and route calls in 6 languages. Li...ttlefish kept a 95% customer satisfaction rate and earned a Net Promoter Score of 78. Reporting and analytics features improved resource management and productivity. The company grew 40% per year while maintaining high service quality.
Manufacturing Case Studies and Success Stories with RingCentral Video
CASE STUDY IPS Packaging & Automation
RingCentral unified communications helped IPS Packaging & Automation improve customer response and operations. The company faced problems with an old phone system, limited video conferencing, and ine...fficient faxing. RingCentral provided a cloud-based platform for calls, video meetings, and online faxing from any device. Now, 200 employees can host video calls, and staff can work from anywhere. The solution made remote work easy during the pandemic and improved customer service.
RingCentral helped Wells Enterprises, a leading ice cream manufacturer, solve problems with their old phone system. The company needed a better way to connect 4,000 employees across the US. RingCentr...al provided a unified platform for calls, messaging, and video. Wells Enterprises saw immediate cost savings on long-distance calls. The switch made remote work easy during COVID and improved teamwork with video and messaging tools.
RingCentral helped Foundation Building Materials, a leading building materials distributor, unify its communications. The company replaced dozens of local telecom contracts and systems with one cloud...-based solution. This made it easier for employees to communicate and respond to customers from anywhere. Phone downtime issues stopped, and the company saved between 15% and 25% on telecom costs. The new system also made it easier to support hundreds of locations and thousands of employees.
RingCentral helped the Detroit Lions upgrade their business communications. The team needed a better contact center to serve fans and support remote work. RingCentral unified phone, contact center, v...ideo, and messaging on one platform. 97% of inbound calls were answered in real time. 2,800 outbound calls reached season-ticket holders. All call center agents moved to remote work with no issues. The Lions used RingCentral to run a fully virtual NFL draft.
RingCentral helped Orlando Magic upgrade their call center. The old phone system made remote work and CRM integration hard. With RingCentral, agents now work remotely and see caller profiles in Micro...soft Dynamics. The Google Chrome extension saves each agent one to two hours daily. With 40 agents, the team saves 40 to 80 hours every day. The new system improved workflows and customer service for fans.
Other Industry Case Studies and Success Stories with RingCentral Video
CASE STUDY Senderra RX
RingCentral unified Senderra RX's communications, replacing multiple vendors with one platform. Senderra automated over 10,000 daily SMS messages and 1,200 digital faxes using RingCentral APIs. This ...saved $150,000 each year and improved patient communication. The solution streamlined workflows, reduced manual work, and helped Senderra deliver better service to patients. Employees also gained efficiency with RingCentral's call center tools, handling high call volumes with ease.
RingCentral Contact Center helped ClearCaptions grow its call center from 8 to over 50 agents. The company now handles 18,000 inbound and 17,000 outbound calls each month. RingCentral's cloud-based p...latform made it easy to switch to remote work in 48 hours. Advanced reporting and integrations improved agent productivity and customer service. ClearCaptions uses RingCentral to deliver better support for hearing-impaired customers.
Engage Digital helped Ooredoo Myanmar improve digital customer service. Before, they could not track or answer Facebook comments. With Engage Digital, they unified all channels and managed more inter...actions. They added live chat for real-time help. During the 2020 lockdown, over half of agents worked remotely. Digital channels reduced wait times and made service faster. Ooredoo plans to add more channels and automation.
RingCentral unified cloud solution helped Trojan Battery fix call center problems. Their old phone system failed during hurricanes, causing lost orders. With RingCentral, agents can work from anywher...e and calls are easy to reroute. The company moved all 17 locations to RingCentral in one day. Employees now connect with coworkers and customers from any device. HR can hire talent from anywhere. Productivity and efficiency improved.
RingCentral helped San Antonio Zoo connect its mobile staff with cloud-based UCaaS solutions. The zoo faced problems with old phone lines, billing issues, and limited free conferencing tools. RingCen...tral Phone and RingEX let staff take calls on the go and improved collaboration. The IT team saved time with preconfigured phones and a single bill. The zoo now enjoys secure, easy meetings and a more professional image.
RingCentral helped Northbrook Public Library upgrade its old phone system. The library needed a modern solution to support 33,000 residents and 120 staff. RingCentral's cloud-based platform replaced ...their aging PBX, making communication easier and more reliable. Staff can now track calls, manage registrations, and work from home. The library also uses RingCentral for virtual meetings and webinars. This change improved productivity and made remote work possible during the pandemic.
RingCentral helped World Vision move from old PBX systems to a cloud-based solution. The switch cut costs and made communication easier for staff in many countries. World Vision avoided over a millio...n dollars in capital expenses and saved $350,000 on video equipment. The new system removed the need for a full-time PBX expert and cut $7,500 in monthly conferencing fees. Staff now use one app for calls, meetings, and messages, making work faster and simpler.
Chicago Cubs Call Up RingCentral as Official Cloud-Based Business Communications Partner
RingCentral has been named the official cloud-based business communications partner for the Chicago Cubs. This partnership will enhance fan engagement and employee collaboration using RingCentral's A...I-powered platform. The Cubs will leverage RingEXR for internal collaboration and RingCXR and RingSenseR for AI-driven customer service insights, integrating seamlessly with Microsoft Teams to improve fan experiences and operational efficiency.
