Real-World Case Studies and Customer Success Stories with RingCentral Video

RingEX helped Evolution Research Group move from many on-premise phone systems to one cloud-based system. The company had over 20... research sites and 650+ staff. With RingCentral, they unified communications and made it easy for staff to work from anywhere. The recruiting team now uses RingCentral’s Live Reports to track performance. Staff quickly learned the new system, saving time on training. The CIO says RingCentral was the easiest part of their IT consolidation.
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Carbon Health needed a reliable telephony system to improve patient care. They switched to RingEX to cut telecom costs and... improve efficiency. The change saved them 50% on telecom services and reduced onboarding time by 8 hours per agent. The implementation was seamless, taking only 7 days to deploy nationwide.
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RingCentral Contact Center, AI Receptionist (AIR), and AI Conversation Expert (ACE) helped MedCare Equipment Company cut average call wait times by 40%. The company improved... call routing accuracy to over 80% with AIR, up from 50–60%. ACE reduced call review time by 92%, saving managers and agents hours each week. MedCare now delivers better patient experiences and gains new business insights with RingCentral's cloud communications and AI tools.
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RingCentral helped Neighborcare Health keep providing care during COVID-19. Their old phone system caused dropped calls and busy signals. With... RingCentral, staff could work from home and stay connected to patients. The app let them call, text, and run video sessions securely. This helped with HIPAA compliance. Staff could help patients anywhere, even in shelters or on the street.
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RingCentral's enterprise contact center solution helped Heartland Dental manage inquiries for over 1,400 dental offices nationwide. The challenge was to... improve service for a large network of patient teams. The solution enabled better handling of patient inquiries and improved service quality. Heartland Dental now offers a higher level of service to its patients across the country.
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RingCentral Contact Centre helped Pharmacy2U, the UK's largest online pharmacy, improve customer support. The company unified calls, emails, faxes, and... chat into one platform. 90% of the support team switched to remote work. Pharmacy2U sends 10,000 digital faxes a day at no cost. Customer satisfaction scores reached 4.7 out of 5 on TrustPilot. The company reduced monthly customer contacts by 30%.
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RingCentral helped CHG Healthcare move to cloud telephony. The company needed to replace its on-prem phone system, especially after COVID... forced remote work. RingCentral offered strong app integrations, open APIs, and easy workflows. CHG onboarded 3,000 employees in under 8 weeks with just 2 telephony staff. They expect to save $1.1 million in telephony costs over two years. Integrations with Salesforce, Chrome, Okta, and SQL server improved security and efficiency.
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RingCX helped Easton Dermatology Associates fix their phone system problems. The old system caused chaos and long hold times. With... RingCX, 97% of 7,000 monthly calls are answered in 2 minutes. Patient survey scores for ease of scheduling by phone improved by 400%. Managers save 25% of their time using the Supervisor Dashboard. The team now has better call handling and almost no abandoned calls.
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RingCentral and RingClone helped University Radiology fix fax workflow problems. The company used to process 2,000 faxes a day with... old machines, which wasted staff time and risked HIPAA compliance. With the RingCentral-RingClone integration, faxes now go straight to the right folders, saving time and making work easier. The new system gives almost 100% fax uptime and strong data security. University Radiology now meets HIPAA standards and can see system health in real time.
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RingCentral helped Vyaire Medical move to remote work during the pandemic. Vyaire needed to switch from an old on-prem phone... system to a cloud solution after separating from its parent company. RingCentral made it easy for thousands of employees to work from home. Staff found the system easy to use and liked features like softphone and video conferencing. The company used RingCentral Meetings to train healthcare providers on their products during lockdowns.
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RingCentral helped Avita Care Solutions unify five different phone systems after a merger. The company needed a single, easy-to-use phone... platform for all locations. RingCentral enabled fast number porting in less than a week and reduced call abandon rates to under 5%. Employees can now reroute calls easily and patients can request refills automatically. Managers use new analytics to improve staffing and operations. Avita improved patient care and met insurance requirements with RingCentral.
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RingCentral helped J&B Medical improve communications and patient experience. The company switched from an old phone system to RingCentral Contact... Center and RingEX. After the change, average hold times dropped by 98%. The company had zero disruption during the switch. Managers now use RingCentral analytics to make better decisions. Staff find the new system easy and helpful.
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RingCentral helped U. S. Renal Care improve phone systems across 400 clinics. The company replaced old PBX systems with RingCentral...for better call management. They saved 15 hours per emergency event with automated call routing. Over 1,300 people joined company-wide town halls using RingCentral Webinar. U.S. Renal Care also cut hardware maintenance costs by 10% after switching to RingCentral.
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RingCentral Contact Center helped ENT and Allergy Associates handle 40,000 inquiries each week. The company used skill-based routing to save... 30% on average call time. The transition to a fully remote call-center team took just 7 days. Agents now focus on specific regions, improving patient experience. Real-time messaging and AI tools help agents get answers fast and improve performance.
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RingCentral helped Gonzaba Medical Group improve patient experience and operations. The company replaced its old PBX system with RingCentral, deploying... messaging, video, and phone to 800 employees in 60 days. Abandon rates at satellite clinics dropped from 45% to less than 10%. Patient transfer rates increased from about 50% to over 90%. RingCentral’s HITRUST certification ensured secure, HIPAA-compliant communications for the healthcare provider.
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RingCentral Contact Center helped Guardant Health improve client service metrics. The company faced dropped calls, poor call quality, and unreliable... reporting with their old system. After switching to RingCentral, service levels improved by 30%, average time to answer calls was cut in half, and there were no outages. The team used skills-based routing, flexible IVR, and Salesforce integration to boost efficiency and client satisfaction.
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RingCentral helped Sun River Health unify 2,000 employees across 40 locations on one telephony platform. The organization saved $350,000 a... year after switching to RingCentral. Patient call answer rates improved from 75% to 97% with RingCentral Contact Center. Automated menus and callback options made patient service faster and easier. Sun River Health now answers over 20,000 calls weekly and gets better patient feedback. The solution improved efficiency and patient satisfaction.
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RingCentral helped Advanced Dermatology & Cosmetic Surgery improve call-answer rates and save 40% on annual telephony costs. The company switched... all 150+ locations to RingCentral. Updating phone menus now takes just 20 minutes from anywhere. Missed calls dropped with call queues and analytics. Staff can manage communications easily, even during clinic shutdowns. Patient care and revenue improved with built-in faxing and fast onboarding of new locations.
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RingCentral helped Glass Doctor of Charlotte improve business communications. The company switched from standard phone lines to RingCentral and RingCentral... Video. Employees found the new system easy to use. The business saw a 10% increase in efficiency and a 50% boost in support team capacity. The solution added 10% to the company's bottom line. Customer service and team collaboration improved with real-time messaging and video calls.
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RingCentral Contact Centre helped Côte Brasserie improve customer service. Before, each restaurant managed its own calls and emails, causing slow... responses and lost sales. With RingCentral, all customer inquiries now go to one place. Agents answer faster, which increases sales. The system also gives better reporting and analytics, helping reduce dropped calls and wait times. During COVID, Côte used the platform to quickly update messages and keep customers informed.
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RingEX and RSI Shadow All In One Analytics helped Norauto modernize its phone system. Norauto wanted to improve customer experience... and answer more calls. The old system only answered 41% of calls. With RingEX and RSI, Norauto increased the answered call rate to 78% in six months. Managers now get daily reports and can quickly adjust resources. The solution improved customer service and had a positive economic impact.
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RingCentral for Microsoft Teams helped Inter Parfums, Inc. quickly set up international phone service for new employees after acquiring a... division in Italy. The company needed a cloud phone solution that worked with Microsoft Teams and could be deployed fast across multiple countries. RingCentral enabled easy setup of Italian business numbers and seamless integration with Teams, allowing staff to use their business phones anywhere. The solution reduced telecom costs, eliminated hardware needs, and made global hiring easier. Employees gained flexibility to work and communicate from any location.
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RingCentral helped C&S Wholesale Grocers save $1 million a year on telecom costs. The company replaced 15 PBX systems with... one unified communications platform. Employees can now make calls, set up video meetings, and message from anywhere. The company handles 60,000 customer calls monthly in RingCentral Contact Center. Managers use the Workforce Engagement module to improve staffing and customer support.
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RingCentral RingEX helped Teskey’s modernize their phone system. Teskey’s had long hold times and slow customer service with their old... analog phones. RingEX gave them messaging, texting, video, and phone features for less money. Employees now answer calls on mobile phones and help customers faster. Hold times dropped and the sales team finds it easier to help customers. Teskey’s can now expand their system as the business grows.
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RingCentral helped National Pharmacies upgrade and unify their store telephony network. The old system was hard to manage and slow... to update. With RingCentral, they gained better call visibility and reporting. They avoided $200,000 in hardware costs and cut annual telecom expenses by up to $60,000. Helpdesk calls from stores dropped by 25%. Store staff were eager to switch to the new system.
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RingCentral AI Conversation Expert (ACE) helped Tarrytown Expocare analyze nearly 100% of Customer Success calls, up from just 1%. The pharmacy saved... 20 hours each week by ending manual call reviews. ACE took only five minutes to set up for the team. The solution gave new insights into call trends and improved customer service for IDD patients. Tarrytown Expocare now quickly spots delivery issues and coaches agents better.
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RingCentral Contact Center helped Costa Express move its support team to remote work. The solution let agents answer calls from... anywhere. Skills-based routing and IVR automation made it easier for customers to get help fast. A new phone menu option cut live agent calls by 40%. Advanced analytics let the team adjust shifts and improve wait times. Costa Express now gives better customer service and keeps finding new ways to use RingCentral.
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RingCentral Contact Center helped Gempler’s answer customer support calls 28% faster. The company saw a 70% drop in abandoned support... calls. Email response time improved by 59%. Gempler’s used RingCentral to handle more calls and emails as their business grew. The platform made it easier for agents to work from anywhere and improved team collaboration. Call recording and callback features gave customers more choice and helped agents learn from each other.
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RingCentral helped Altronics move to a cloud-based voice platform. Altronics needed better reliability and easier call management than their old... system. The migration was fast, with 88 handsets set up in under four hours. Altronics cut costs by keeping their existing phones and now saves hundreds of dollars each month. The mobile app improved connectivity for staff, especially those traveling. Altronics now manages fewer hunt groups and enjoys a highly available voice service with advanced call reporting.
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RingCentral helped Organic By Nature save $27,000 in upfront hardware and setup costs by switching from their old PBX system. The company also... reduced ongoing telecom costs by $1,000 per month. Employees now manage their own phone settings, saving 8 hours of IT time each month. The cloud-based phone system made moving to a new building easier and less expensive. Organic By Nature now pays much less for business communications.
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RingCentral unified communications replaced over 1,000 on-premise phone systems at Brinker International. The company moved to a single cloud-based telephony... platform for all 1,600+ restaurants. This change lowered costs by removing the need for maintenance and repairs of old hardware. Staff can now manage calls, messages, and video from anywhere. The new system made it easy to open new restaurants and support remote work. RingCentral Contact Center improved support operations with better call data and analytics.
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RingCentral API helped 24 Hour Tees automate customer service and business processes. The company used RingCentral to send automated texts,... integrate with to-do apps, and answer order status questions. Automation saved them from hiring about four extra full-time employees. The team communicates easily across countries using RingCentral apps. These tools let 24 Hour Tees scale up and launch a new company without adding more staff.
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RingCentral AI Receptionist now answers 93% of calls for Integral Recruiting Services. This saves the team 12 hours each month... and $900 in costs. The AI Assistant cuts email writing time by 67%. Call transfer times are 50% faster. The team enjoys fewer disruptions and better workflow. The platform is easy to set up and use.
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RingCentral helped Corporate Payroll Services improve communication and cut costs. The company replaced its old phone system with RingCentral for... better reliability and more features. They saved $1,700 per month on fax lines. The team now uses one conferencing tool instead of three. Email use for collaboration dropped by about 60%. Employees are more productive with Glip for teamwork.
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RingCentral RingEX helped Mastech Digital cut telecom costs by over 50% in India. The company saw 30% fewer dropped calls... after switching to RingEX. Full deployment in India took less than 10 days. Self-provisioning phone numbers now takes under 5 minutes, down from four hours. Mastech Digital also expects to save 75% on phone hardware by using RingEX softphones.
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RingCentral Events helped Advisor Communications shift from in-person to virtual events. The platform enabled a 5x increase in event attendees... and supported five simultaneous stages. 88% of expo booth visitors engaged with exhibitors at a networking summit. The intuitive interface and StreamYard integration made event setup easy for a small team. Advisor Communications now delivers high-quality, interactive events quickly, giving them a competitive edge.
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RingEX helped Idex move its phone system to the cloud. Idex needed a flexible and secure solution to support rapid... growth and remote work. With RingEX, Idex managed users easily, improved call handling, and integrated with Google suite for real-time updates. The migration was fast, with the main office live in one month and all branches in four. Idex now offers better customer service and can quickly update call routing for emergencies.
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RingCentral helped Eight Eleven Group, a top consulting and professional services firm, cut telecom costs by $324,000. The company needed... a scalable phone system as it grew to hundreds of employees and many locations. RingCentral enabled SMS texting, call monitoring, and easy administration. The team transitioned to remote work in one day. The Salesforce integration improved workflow. RingCentral Video allowed large meetings and better client communication. The IT team saved time, freeing up 0.5 FTE for other projects.
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RingCentral Contact Center helped Peninsula, an HR support company, improve workflows and deliver better service. Peninsula used RingCentral's analytics to... track call patterns and optimize staffing for 24/7 support. The company gave every client- and prospect-facing employee a Contact Center license. Integrating RingCentral with Salesforce made sales calls easier and improved business intelligence. Peninsula uncovered new selling opportunities and improved customer service with actionable data insights.
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RingCentral helped Local Government Corporation save over $2,500 per month by switching from an on-premise phone system to a cloud-based solution. The company improved... disaster recovery and enabled remote work for most employees, allowing them to sell one of their office buildings. Employees now use RingCentral's softphone and mobile app to stay connected and responsive. Built-in digital faxing streamlined workflows and reduced administrative hassles. The transition required no upfront capital expenditure, making it cost-effective for this not-for-profit technology partner.
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RingCentral helped Dispute Nation, a consumer advocacy firm, improve client communication and workflow. The company used RingCentral for phone, text,... video, fax, and chat in one platform. Digital faxing saved time and money, letting them send dispute notices faster and get proof of delivery. Integrations with Trello, Google Drive, and their CRM sped up daily tasks. The team stayed connected during the pandemic and kept client data secure with RingCentral’s bank-rate security.
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RingCentral helped New England Biolabs upgrade from an old on-premises phone system to a cloud-based communications platform. The company needed... a solution to support office expansion and remote work. RingCentral enabled seamless global communication and easy call queue management. Integration with their CRM made customer support more personal. During COVID-19, the transition to remote work was smooth and uninterrupted.
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RingCentral helped Advantage Plumbing Heating and Cooling fix problems with old phone systems. Field technicians now use the RingCentral app,... so calls show the business number. This change cut call attempts to reach customers by 75%. The company also removed long-distance charges between offices. Automated menus lowered costs for after-hours answering services. Customers can now text the business, making communication easier and faster.
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RingEX helped Intescia move to a modern cloud phone system. The company needed better tools for remote and hybrid work.... RingEX unified their communications and made it easy to switch between phone and video calls. Staff now enjoy reliable calls and a simple interface. Integration with Salesforce lets sales teams track calls and work faster. Intescia saw smoother collaboration and better customer experiences.
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RingCentral Contact Center helped Good2Go Auto Insurance save $100,000 over three years. The company switched from an unreliable on-prem phone... system to RingCentral, eliminating downtime and improving customer support. Employees gained access to messaging, video, phone, and fax tools on any device. The new solution made it easier to manage call queues and monitor staff. Good2Go also saw an increase in payments received by phone, showing better customer experience.
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emoa Mutuelle, a health mutual insurance provider in France, modernized its communications with RingCentral. The company faced challenges with outdated... infrastructure and sought a flexible, cloud-based solution. RingCentral was chosen for its scalability and advanced features. The transition was smooth, completed in two and a half months, and led to immediate benefits. The abandonment rate dropped from 10% to 5%, and internal processes were streamlined. emoa Mutuelle plans to further enhance its services with future CRM integrations and advanced features.
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RingCentral helped April centralize its communications and improve customer experience. April replaced seven phone systems with RingCentral to offer a... consistent service in many countries. The company wanted better flexibility, lower costs, and high-quality calls. RingCentral made it easy for users to manage phone lines and analyze usage. April saw quick ROI and better control over communication costs.
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RingCentral helped Paywise fix major telephony and contact centre issues. The company switched to RingCentral's UCaaS and CCaaS platform after... outages and poor support from a previous vendor. Paywise integrated RingCentral with its own CRM, improving efficiency and reducing call handling times. The call back feature now serves 25-40% of customers, helping manage demand. Paywise also cut monthly operating costs and improved customer and agent experience.
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RingCentral helped Union Home Mortgage move all 1,200 Partners to remote work in just 3 days. The company replaced its... old phone system with RingCentral’s all-in-one cloud communications platform. Partners can now call, text, video chat, and fax from any device. This improved customer service and made communication more reliable. The switch ended phone outages and made it easier for teams to respond to borrowers quickly.
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RingCentral helped The Retirement Advantage, a national retirement plan administrator, improve communication for both clients and employees. The company outgrew... its old on-premise phone system and needed a scalable, user-friendly solution. RingCentral provided an all-in-one platform with telephony, video meetings, and chat, making onboarding and daily use simple. The IT team easily migrated phone numbers and integrated new employees and acquisitions. During the 2020 crisis, RingCentral enabled a seamless transition to remote work, keeping service levels high and minimizing disruption.
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RingCentral and AI Conversation Expert (ACE) help Eclipse Insurance connect multiple locations and improve sales and service. The small agency... switched from a limited VoIP system to RingCentral for better integration and efficiency. Features like auto attendant, messaging, and SMS made client communication easier. ACE provides AI-driven insights, helping the team spot training needs and best practices. The tools support agency growth and seamless operations across offices.
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RingCentral RingSense helped InsuranceHub transform sales conversations and reduce churn. InsuranceHub used RingSense AI to save 5 hours per week... with call scoring and increased call grading frequency by 300%. Managers used the coaching tab to review team calls and improve performance. The keyword search feature made it easy to find and review specific calls. RingSense brought structure and consistency to data management, improving record-keeping and sales training.
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RingCentral unified communications and contact centre helped QBANK improve service for its 25,000 members. The bank faced problems with call... recording, reporting, and remote work using previous systems. RingCentral provided a cloud-based solution with high availability, better data, and compliance with APRA rules. The new system allowed in-house management, quick setup, and custom templates for departments. QBANK saw faster issue resolution, better customer interaction visibility, and cost-effective access to features.
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RingCentral helped ProTech Services Group move from an on-prem phone system to a cloud-based solution. The company needed better call... routing, centralized communications, and improved support for remote work. RingCentral enabled easy setup of call trees and routing rules, boosting agent productivity by 5%. The integration with Microsoft Teams made collaboration smoother. ProTech gained better visibility into agent performance, leading to improved training and client service.
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RingCentral unified communications as a service helps Medallia connect employees in offices, at home, and remotely. Medallia needed a single... global provider to support its fast growth and global expansion. RingCentral provides a standard set of communications tools and a consistent user experience. Medallia uses features like Global RingEX, Okta integration, and Direct Connect for secure, reliable service. The solution gives Medallia guaranteed bandwidth and service quality.
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RingCentral helped Salary. com replace their old on-premises phone system with a cloud-based solution. The company wanted a phone system...that was easy to manage and scalable. With RingCentral, setup was quick and simple, even during office expansions. Employees can now use business calls on personal devices and work remotely. The sales team benefits from Salesforce integration and managers use analytics for performance reports. The new system reduced costs and made phone management much easier.
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RingCentral unified communications helped TechnologyOne connect its global offices and support rapid growth. The company faced problems with its old... phone system, poor call center integration, and unreliable video meetings. RingCentral provided a single platform for telephony, call center, video conferencing, and team chat. TechnologyOne now hosts over 4,000 meetings a month with better call quality. The analytics portal gives real-time insights, and Salesforce integration boosts call center efficiency.
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RingCentral Engage Digital helped RingCentral's global support team improve customer service. The team unified all digital channels into one platform.... This made it easier to track and respond to customer issues. 15% of support calls moved to chat. Half of those chats were resolved by chatbots. Chatbots also cut account info collection time by 7 minutes. The support team now gives faster, more personal help to customers.
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RingCentral helped Resource Software International (RSI) improve staff communication. RSI moved all telephony to RingCentral and saved 35% on monthly... telecom costs. The company doubled productivity by having voicemails, SMS, faxes, files, and team chats in one place. Staff quickly adopted the unified cloud communications solution. RSI also became a strategic partner, building analytics tools for RingCentral users.
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RingCentral unified communications helped Theta Lake, a RegTech startup, connect its growing team across locations. Theta Lake first integrated its... compliance app with RingCentral for customers, then adopted RingCentral internally to unify SMS, chat, video, and audio. This move streamlined communication and supported rapid growth. Employees now work closely together, even when remote. The solution made it easier to scale operations and keep talent engaged.
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RingCentral Contact Centre helped Littlefish handle a 300% spike in support calls during the COVID lockdowns. The cloud-based solution let... all agents work from home and route calls in 6 languages. Littlefish kept a 95% customer satisfaction rate and earned a Net Promoter Score of 78. Reporting and analytics features improved resource management and productivity. The company grew 40% per year while maintaining high service quality.
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RingCentral helped Howard Kennedy, a top UK law firm, move from seven separate communication platforms to one unified solution. The firm needed... a more agile and mobile work environment but struggled with an outdated on-premises telephony system. RingCentral Cloud PBX for Teams integrated smoothly with Microsoft Teams, letting staff work from anywhere. The solution replaced multiple apps for calls, conferencing, fax, and voicemail. Howard Kennedy now has a single, reliable platform for all business communications.
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RingCentral helped Cole, Scott & Kissane replace their old on-premises phone system. The law firm had frequent outages and downtime... with their previous provider. With RingEX, they now have an outage-free phone solution. Lawyers use call logs and transcriptions to find case details and track billable hours. Staff can work from anywhere using the mobile app. Setting up new locations is now fast and easy.
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RingEX and RingCX from RingCentral helped The Husband & Wife Law Team save money and speed up workflows by 15 times. Managers saved 65%... of their time analyzing calls using AI Quality Management. Call handling speed improved by 66% with RingCX. The firm lowered telecom costs after switching to RingEX and RingCX. Staff liked the flexibility to use business numbers for calls and texts from anywhere. Integrations with their case management system and AI-powered features made their contact center more efficient.
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RingCentral Events helped Legal Cheek move its career fairs and educational events online. The platform made it easy for the... small team to host and scale events. Legal Cheek saw a 20x increase in career fair attendance, growing from 250 to 5,000 students. Smaller events also grew from 100 to 500 attendees. The reporting tools helped Legal Cheek improve event quality and attract more law firm sponsors.
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RingCentral helped Pennsylvania Highlands Community College keep serving students during the COVID-19 lockdowns. The college needed a better phone system... for remote work. Their old system was hard to manage and not good for remote teaching. With RingCentral, staff and teachers could call and text students from anywhere using their office numbers. This made it easy to stay in touch without sharing personal numbers. The switch was fast and simple, letting the college keep helping students without missing a step.
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RingCentral helped Western Reserve Academy keep students and staff connected during the COVID-19 crisis. The school used RingCentral for calls,... SMS, and meetings, making it easy for teachers and students to communicate. The platform supported distance learning and allowed students in different time zones to access classes. HIPAA compliance let school psychiatrists support students remotely. The school quickly moved to online learning and reduced stress for everyone.
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RingCentral for Google helped Lindamood-Bell connect 100 locations. The company integrated RingEX with Google to improve communication. Staff can now... reach customers and each other more easily. Call forwarding and call groups make sure customers get help fast. IT staff save time because users manage their own settings. Seasonal locations now have a consistent contact point for customers.
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RingCentral helped Ascend Charter Schools connect staff and students during COVID. The school used RingCentral Video for remote teaching, staff... meetings, and virtual events. The mobile app let staff answer calls anywhere, improving communication. Ascend replaced old PBX phones with a cloud system for 700 employees. The solution made it easy to reach coworkers and support remote learning. Ascend saw better workflow and strong results in student performance.
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RingCentral helped Bennett International connect 3,000 employees and contractors on one telephony platform. The company replaced a complex, outdated phone... system with RingCentral and RingCentral Contact Center. This unified solution enabled phone, messaging, video, and fax in one place. During the 2020 lockdowns, RingCentral made remote work easy and kept teams productive. Bennett also saved money on travel and improved customer service with 75 agents using RingCentral Contact Center.
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RingCentral helps Veritas Logistics stay connected with clients using mobile business calling and texting. The company needed a flexible, reliable... phone solution to support 24/7 client service. With RingCentral’s mobile app and 99.999% uptime, Veritas’s team is always accessible. Features like SMS and Bulk SMS save time by letting staff send updates to many drivers at once. Easy access to call logs helps improve operations. Veritas is growing fast thanks to RingCentral’s scalable communications platform.
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RingCentral helped Corrigan Moving Systems save over $12,000 each month on communications. The company switched from a costly, unreliable legacy... phone system to RingCentral’s unified cloud platform. Employees now manage calls and texts from anywhere, improving efficiency and customer service. The switch paid for itself in less than six months. Corrigan gained new features like business texting and advanced reporting, making daily work easier and more flexible.
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RingCentral unified communications helped IPS Packaging & Automation improve customer response and operations. The company faced problems with an old... phone system, limited video conferencing, and inefficient faxing. RingCentral provided a cloud-based platform for calls, video meetings, and online faxing from any device. Now, 200 employees can host video calls, and staff can work from anywhere. The solution made remote work easy during the pandemic and improved customer service.
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RingCentral helped Staughton Group move from an old Mitel PABX to a cloud-based unified communications system. The company needed a... reliable, easy-to-manage phone solution to reduce business risk and improve efficiency. RingCentral provided a seamless upgrade with almost no downtime and fast hardware delivery. Staff now use softphones and Yealink handsets with easy directory access. The platform supports hybrid work, advanced call routing, and analytics for better workload management. Staughton Group uses RingCentral analytics to monitor support KPIs and improve production processes.
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RingCentral helped Charter Industries upgrade its phone system. The company replaced two old phone systems with one unified platform. Employees... now use the RingCentral app for calls, messages, and meetings. Sales reps can make and receive calls in Salesforce. Customer service improved with RingCentral Contact Center. Charter Industries cut telecom costs and improved efficiency without spending more.
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RingCentral helped Envera Systems, a residential security company, improve communications and save money. Envera replaced its old phone system with... RingCentral's cloud platform. This change stopped phone outages and let agents work from anywhere. The company now places over 250,000 support calls each month with zero downtime. RingCentral's tools also made call center operations more efficient and improved customer service.
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RingCentral helped Barx Parx, an indoor dog park, solve noisy phone challenges with SMS texting. Staff now schedule grooming appointments... by text in 30 seconds instead of a 5-minute call. The business saw a 5.2% increase in dog daycare revenue after enabling text bookings. There was zero downtime during the migration to RingCentral. Clients and staff both benefit from faster, easier communication.
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RingCentral helped Cresa support a mobile workforce. Cresa needed a cloud-based communications platform to let employees work from anywhere. RingCentral... unified calls, meetings, collaboration, and faxing in one solution. Advisors can use their smartphones as mobile offices. Integration with Salesforce gives Cresa new business insights. The cloud platform lets Cresa quickly set up new offices and expand globally.
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RingCentral helped Fidelity Resales cut telecom costs by 50%. The company switched from an outdated phone system to RingCentral’s unified... cloud communications. They gained features like call logging, auto call recording, Salesforce integration, and IVR menus. Agents now use SMS texting, which boosted customer response rates by 61%. Video conferencing improved training and internal meetings. Fidelity Resales now has better compliance, easier communication, and lower costs.
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RingCentral Contact Center helped Public Sector Partnership Services replace an old, costly phone system. The new cloud contact center supports... hybrid work and improves customer service. PSPS now uses advanced analytics to manage call volumes and staffing. The solution enabled £23m in savings from 2010 to 2020, with £9m more expected by 2030. Integrations with Halo ITSM and CRM are planned for more efficiency.
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RingCentral helped Legal Aid ACT move from an old phone system to a cloud-based unified communications solution. Staff can now... work from anywhere and use the RingCentral app on laptops and mobiles. The solution supports remote work, integrates with Microsoft Teams, and gives better call tracking and reporting. Legal Aid ACT saw more flexibility, easier staff changes, and a platform for future growth and innovation. The organization now supports more staff and offers more legal services to vulnerable Australians.
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RingCentral UCaaS and CCaaS replaced Home in Place's old telephony system. The upgrade improved reliability and security for their operations... in Australia and New Zealand. Staff can now access communications from anywhere. The new platform supports 99.999% uptime and meets enterprise security standards. Home in Place saved one full-time IT role by simplifying communications. The solution helps drive digital customer service and supports future growth.
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RingCentral helped Katz Media Group move from many on-prem phone systems to one cloud platform. The company unified 800 employees... across the US on RingEX. They replaced over 10 communication apps with one solution. This made remote work easy during the pandemic. Sales teams became more responsive and teamwork improved. Built-in analytics and app integrations boosted adoption and productivity.
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RingCentral helped Junk Chuckers, a small Toronto-based junk removal company, grow fast. The team switched from a local telecom to... RingCentral for better call management and CRM integration. They connected phone activity with Trello and their CRM, making sales tracking easier. Sales reps can now work from home, saving on office costs. RingCentral boosted call-to-booking conversions by 275% and increased revenue by 230%.
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RingEX helped Gatewatcher UK connect remote workers and control telephony costs. The UK team needed a phone system that made... their small division look big. RingEX provided seamless call queues, automated voice prompts, and easy routing. The team connected easily with headquarters in Paris. The implementation was smooth and the support team was helpful. RingEX let the team use multiple devices and work from anywhere.
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RingCentral Contact Center helped the Houston Texans cut desk phones by 95%. The team unified phone, text, fax, and contact... center in one platform. Staff switched to RingCentral in under an hour. CRM integration improved sales and service workflows. Supervisors now monitor and coach agents in real time. The Texans boosted customer experience and internal efficiency.
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First Bank, a large financial services company, wanted to update its communication systems. They chose RingCentral after a six-month analysis... of UCaaS providers. RingCentral offered a wide range of services on a single platform, including softphone functionality and workforce optimization tools. The deployment was smooth with the help of RingCentral Professional Services. First Bank is already saving 30% on phone system costs and seeing improved communication capabilities.
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The Golden State Warriors, an NBA team, used RingCentral to enhance communication and collaboration. They expanded into gaming, dining, and... retail, requiring a unified communication solution. RingCentral's platform allowed seamless communication, even during COVID-19 lockdowns, enabling remote work for 500 employees. The Warriors used RingCentral Webinar for large gatherings and RingCentral Rooms for hybrid meetings, supporting their growth and new ventures.
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Heartland Dental, the largest dental support organization in the US, faced challenges with unanswered calls at their supported dental practices. They implemented RingCentral... Contact Center to improve call handling and patient experience. The new system allowed them to create custom workflows, reducing missed calls and increasing efficiency. As a result, they handle 1 million inquiries per month, doubled chat inquiries, and 20% of AI-initiated callbacks lead to appointments.
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The Office Gurus, a business process outsourcing company, used RingCentral Engage Voice to enhance their contact center operations. They achieved significant... efficiencies and improved caller experiences. As they grew, they adopted RingCX for omnichannel capabilities, further improving operations. This led to a 55.7% reduction in cost per transfer and a $3.2 million annual savings for a university client, while increasing qualified leads by 34%. RingCX also allowed them to manage all digital channels efficiently, centralizing customer contacts.
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AllThingsCX, a small professional services company, used RingCX to cut client call handle times by 25%. They faced challenges with... fragmented communication channels, which led to inefficiencies. RingCX provided a consolidated platform, reducing the number of applications needed and simplifying processes. The implementation resulted in 50% cost savings and improved customer satisfaction. AI-powered features helped streamline quality management and coaching processes, enhancing team performance.
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MedInformatix needed a solution for hosting virtual events during the pandemic. They used RingCentral Events to streamline their event management.... This allowed them to build virtual events 70% faster and increase attendee participation by 32%. The platform's features made it easier to engage attendees and consolidate their tech stack.
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REE Medical faced challenges in scaling compliance efforts as they grew from 40 to nearly 400 employees. Their manual auditing... process was inadequate for the increased call volume. They implemented RingSense, an AI-powered solution, which transformed their compliance auditing capabilities. This allowed them to audit 75,000 calls a month, up from 300, achieving a compliance rate of 99.86%. The solution also improved their ability to conduct investigations quickly and track customer pain points.
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BA Life, a small professional services company, faced challenges with their previous events platform due to inflexible licensing and declining customer support. They switched to... RingCentral Events for its flexibility and affordability. The platform allowed them to host a complex virtual conference with 25 presenters and attendees from 28 countries. RingCentral's user-friendly interface and responsive support helped BA Life implement various functionalities, including breakout rooms and panel discussions, enhancing the conference experience.
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Mastech Digital needed a global telecom solution to meet regulatory compliance and improve call quality. They chose RingCentral's RingEX for... its global capabilities. The implementation was quick, taking less than 90 days globally and 10 days in India. After switching, they saw a 30% reduction in dropped calls and a 50% cost savings in India. The ease of deployment and ability to self-provision phone numbers were key benefits.
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RingCentral unified cloud solution helped Trojan Battery fix call center problems. Their old phone system failed during hurricanes, causing lost... orders. With RingCentral, agents can work from anywhere and calls are easy to reroute. The company moved all 17 locations to RingCentral in one day. Employees now connect with coworkers and customers from any device. HR can hire talent from anywhere. Productivity and efficiency improved.
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RingCentral helped PMU improve customer loyalty across all digital channels. PMU used RingCentral to manage customer interactions on phone, chat,... social media, and email. The solution integrated with PMU's existing systems and made it easy for agents to access customer information. PMU saw a 15 point increase in customer satisfaction and now responds to messages in less than 15 minutes during service hours. The platform supports over 800,000 messages a year and helps PMU deliver fast, personalized service.
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RingCentral unified communications helped Sun Valley Floral Farms connect remote teams and boost productivity. The company replaced an old on-prem... phone system with RingCentral’s cloud-based platform. Employees now use one tool for calls, messaging, and video meetings. The switch was seamless, with no downtime or complaints. Sun Valley saved money by consolidating vendors and avoiding new hardware costs.
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RingCentral unified Senderra RX's communications, replacing multiple vendors with one platform. Senderra automated over 10,000 daily SMS messages and 1,200... digital faxes using RingCentral APIs. This saved $150,000 each year and improved patient communication. The solution streamlined workflows, reduced manual work, and helped Senderra deliver better service to patients. Employees also gained efficiency with RingCentral's call center tools, handling high call volumes with ease.
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Engage Digital helped Ooredoo Myanmar improve digital customer service. Before, they could not track or answer Facebook comments. With Engage... Digital, they unified all channels and managed more interactions. They added live chat for real-time help. During the 2020 lockdown, over half of agents worked remotely. Digital channels reduced wait times and made service faster. Ooredoo plans to add more channels and automation.
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