Real-World Case Studies and Customer Success Stories with RingCentral Video

RingCX helped Easton Dermatology Associates fix their phone system problems. The old system caused chaos and long hold times. With RingCX, 97% of 7,000 monthly calls are answered in 2 minutes. Patien...t survey scores for ease of scheduling by phone improved by 400%. Managers save 25% of their time using the Supervisor Dashboard. The team now has better call handling and almost no abandoned calls.
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RingCentral's AI Receptionist helped Axis Integrated Mental Health cut missed calls and boost new patient intakes by 60%. The clinic switched from a complex IVR and call center setup to AI Receptioni...st, making it easier for patients to reach help. The new system now answers calls 24/7 and handles routine questions with automated texts. This led to a projected $1.7M in extra revenue and a 25% increase in revenue. Staff now focus on patients in crisis instead of routine calls.
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RingCentral's enterprise contact center solution helped Heartland Dental manage inquiries for over 1,400 dental offices nationwide. The challenge was to improve service for a large network of patient... teams. The solution enabled better handling of patient inquiries and improved service quality. Heartland Dental now offers a higher level of service to its patients across the country.
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Easton Dermatology Associates faced challenges with their old phone system, which couldn't handle the growing patient demand. Calls were often misrouted or dropped, leading to a chaotic environment. ...They turned to Chesapeake Telephone Systems for a solution and implemented RingCX. This new system provided true call queues and real-time monitoring, improving agent performance. As a result, patient satisfaction scores increased by 400%, 97% of calls were answered within 2 minutes, and managers saved 25% of their time using the Supervisor Dashboard.
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Hertfordshire Community NHS Trust needed a new phone system after losing their office space. Their old system lacked flexibility and self-service capabilities. They chose RingCentral's RingCX solutio...n, which allowed staff to work remotely and made system updates easier. The implementation took just six weeks and reduced call wait times by 30% during peak hours. The new system also provided better visibility into call metrics, improving operational efficiency.
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Carbon Health needed a reliable telephony system to improve patient care. They switched to RingEX to cut telecom costs and improve efficiency. The change saved them 50% on telecom services and reduce...d onboarding time by 8 hours per agent. The implementation was seamless, taking only 7 days to deploy nationwide.
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RingCentral Contact Center helped Envision Radiology improve workflows and patient care. The company consolidated over 40 on-prem phone systems into one cloud platform. 1,500+ employees now connect t...hrough RingCentral. The abandon rate in the call center dropped by 83%. Staff gained more time for patients and saved money by consolidating services. The solution also enabled digital faxing and better call routing.
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RingCentral helped Advanced Dermatology & Cosmetic Surgery improve call-answer rates and save 40% on annual telephony costs. The company switched all 150+ locations to RingCentral. Updating phone men...us now takes just 20 minutes from anywhere. Missed calls dropped with call queues and analytics. Staff can manage communications easily, even during clinic shutdowns. Patient care and revenue improved with built-in faxing and fast onboarding of new locations.
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RingCentral helped Sun River Health unify 2,000 employees across 40 locations on one telephony platform. The organization saved $350,000 a year after switching to RingCentral. Patient call answer rat...es improved from 75% to 97% with RingCentral Contact Center. Automated menus and callback options made patient service faster and easier. Sun River Health now answers over 20,000 calls weekly and gets better patient feedback. The solution improved efficiency and patient satisfaction.
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RingCentral Contact Center helped Guardant Health improve client service metrics. The company faced dropped calls, poor call quality, and unreliable reporting with their old system. After switching t...o RingCentral, service levels improved by 30%, average time to answer calls was cut in half, and there were no outages. The team used skills-based routing, flexible IVR, and Salesforce integration to boost efficiency and client satisfaction.
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RingCentral helped Aghapy Medical Center switch from a legacy PABX and paper-based fax system to a cloud-based telephony and online fax platform. The clinic faced issues with limited phone lines, unp...redictable costs, and confusion for patients. With RingCentral, they gained more call capacity, lower and predictable monthly bills, and internal management of their phone system. Staff and patients now enjoy better call experiences, and the center saves money on printing by using electronic faxes. Daily reports help track call performance and improve service.
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RingCentral helped U.S. Renal Care improve phone systems across 400 clinics. The company replaced old PBX systems with RingCentral for better call management. They saved 15 hours per emergency event ...with automated call routing. Over 1,300 people joined company-wide town halls using RingCentral Webinar. U.S. Renal Care also cut hardware maintenance costs by 10% after switching to RingCentral.
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RingCentral helped J&B Medical improve communications and patient experience. The company switched from an old phone system to RingCentral Contact Center and RingEX. After the change, average hold ti...mes dropped by 98%. The company had zero disruption during the switch. Managers now use RingCentral analytics to make better decisions. Staff find the new system easy and helpful.
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RingCentral helped Avita Care Solutions unify five different phone systems after a merger. The company needed a single, easy-to-use phone platform for all locations. RingCentral enabled fast number p...orting in less than a week and reduced call abandon rates to under 5%. Employees can now reroute calls easily and patients can request refills automatically. Managers use new analytics to improve staffing and operations. Avita improved patient care and met insurance requirements with RingCentral.
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RingEX and RingCentral Contact Center helped Flex Technology Group unify communications for 1,300 employees. The company consolidated 14 phone systems, saving $587,000 yearly. Average wait times drop...ped by 97%. Agents saved 20% of their time with voicemail transcriptions. Flex Technology Group improved internal efficiency and customer service with RingCentral's cloud solutions.
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RingCentral Events helped Frog Events move from in-person to virtual and hybrid events. The platform gave them tools for networking, expo areas, and audience engagement. Frog Events became the prefer...red supplier for the UK Houses of Parliament across 56 nations. The platform's features lowered costs, increased value, and supported sustainability. Frog Events uses RingCentral for meetings, conferences, and hybrid events, helping them grow and win awards.
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RingCentral Events helped Advisor Communications shift from in-person to virtual events. The platform enabled a 5x increase in event attendees and supported five simultaneous stages. 88% of expo boot...h visitors engaged with exhibitors at a networking summit. The intuitive interface and StreamYard integration made event setup easy for a small team. Advisor Communications now delivers high-quality, interactive events quickly, giving them a competitive edge.
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RingCentral RingEX helped Mastech Digital cut telecom costs by over 50% in India. The company saw 30% fewer dropped calls after switching to RingEX. Full deployment in India took less than 10 days. S...elf-provisioning phone numbers now takes under 5 minutes, down from four hours. Mastech Digital also expects to save 75% on phone hardware by using RingEX softphones.
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RingCentral AI Receptionist now answers 93% of calls for Integral Recruiting Services. This saves the team 12 hours each month and $900 in costs. The AI Assistant cuts email writing time by 67%. Call... transfer times are 50% faster. The team enjoys fewer disruptions and better workflow. The platform is easy to set up and use.
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RingCentral helped Dispute Nation, a consumer advocacy firm, improve client communication and workflow. The company used RingCentral for phone, text, video, fax, and chat in one platform. Digital fax...ing saved time and money, letting them send dispute notices faster and get proof of delivery. Integrations with Trello, Google Drive, and their CRM sped up daily tasks. The team stayed connected during the pandemic and kept client data secure with RingCentral’s bank-rate security.
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RingCentral helped Van Ausdall & Farrar save $20,000 a year on telecom costs. The company moved 150 employees across three offices to RingCentral in just 12 days. They replaced their old phone system... with a unified cloud platform for messaging, voice, video, SMS, and fax. Employees now work from anywhere and use new features like video calls and SMS. Integrations with Microsoft Teams and Salesforce improved workflows and efficiency.
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RingCentral helped MMC move from a Mitel phone system to a unified cloud communications platform. The switch supported remote work, improved employee workflows, and enabled access to calls, messages,... and meetings from anywhere. MMC completed the migration in just two weeks with 95% immediate employee adoption. The company saved 20% on telecom costs after switching to RingCentral.
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RingCentral unified cloud solution helped vcpi, the largest senior-living IT provider, improve service and save money. After a ransomware attack, vcpi replaced its on-prem phone system with RingCentr...al for business communications and contact center. The switch saved $5,564 annually and reduced support calls by 5%. Staff gained mobility and saved hours each month by not managing hardware. Automation in RingCentral Contact Center improved client experience and efficiency.
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RingCentral helped Modern Litho replace separate phone, video, and SMS services with one unified app. The company had problems with their old analog phone system, including no reporting data and hard...-to-use controls. After switching to RingCentral, they saw no downtime and improved team efficiency. Employees can now make calls and send texts from any device. Features like Call Flip and built-in video calls made work more flexible and improved customer service. Onboarding new employees is now much easier.
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RingCentral Contact Center helped IA Call Center scale its operations and compete with much larger BPOs. IA Call Center needed a flexible, affordable solution to support 400 client businesses and 200... remote agents across 9 countries. The old system was costly and hard to manage. With RingCentral, they built 400 custom call flows and scripts, improved global service, and enabled omnichannel support. Now, IA Call Center can compete with companies 100 times its size.
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RingCentral Events helped JDI, a Belgian digital agency, run engaging virtual and hybrid events during lockdown. JDI used features like chatbots, networking, and sponsor booths to boost interactivity.... They achieved a 97% turnout, 75%+ attendance for external events, and 95%+ for internal events. The platform's easy setup and strong analytics let JDI prove event impact to clients. Positive feedback led to new business and convinced clients to keep using hybrid events.
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RingCentral for Microsoft Teams helped Bytes fix problems with their old phone system. They wanted better outbound and inbound calling for sales and customer support. After testing options, Bytes cho...se RingCentral's embedded dialler and direct routing. Employees now make calls in Teams with 99.999% uptime and use features like voicemail-to-email. Productivity improved, and staff can give better advice to their own customers. Bytes also uses RingCentral with Microsoft Dynamics to automate tasks and personalize service.
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RingCentral helped AUTOPAY save 20% of sales managers' time with RingCX workflow automations. AUTOPAY migrated all telephony to RingCentral, saving $500K annually. The company reduced call abandon ra...tes to under 3% and saved over 10% of agents' time using the Google Chrome extension. RingEX enabled real-time SMS document sharing, speeding up loan processing. AUTOPAY now handles up to 1,500 inbound and 1,000 outbound calls daily while maintaining high customer service quality.
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RingSense conversation intelligence helped Endeavor Capital improve sales by 40%. The company saved 50 hours per agent each month with AI-generated follow-up emails. Performance visibility increased ...100 times. Automated call summaries and scoring gave managers back 30% of their time each week. Endeavor Capital also saved $36,000 a year on communication costs after switching to RingCentral.
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emoa Mutuelle, a health mutual insurance provider in France, modernized its communications with RingCentral. The company faced challenges with outdated infrastructure and sought a flexible, cloud-bas...ed solution. RingCentral was chosen for its scalability and advanced features. The transition was smooth, completed in two and a half months, and led to immediate benefits. The abandonment rate dropped from 10% to 5%, and internal processes were streamlined. emoa Mutuelle plans to further enhance its services with future CRM integrations and advanced features.
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Credit Human Federal Credit Union faced challenges with their outdated phone system, which had multiple points of failure and lacked self-serve features. They needed a more reliable communication sol...ution. By implementing RingCentral, they improved their IT communications environment with cloud services like phone, fax, and video conferencing. This change reduced costs, simplified maintenance, and enhanced collaboration. During the COVID-19 pandemic, the new system allowed a smooth transition to remote work, ensuring business continuity and high customer service levels.
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RingCentral helped Pepper Money upgrade its communications. The company needed a reliable, scalable system that met strict security rules. RingCentral provided a unified contact center, voice, and IV...R with CRM integration. 95% of staff now use desktop clients instead of handsets. Pepper Money can now manage all channels in one queue and securely capture card details. The solution supports flexible work and future growth.
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RingCentral RingSense helped InsuranceHub transform sales conversations and reduce churn. InsuranceHub used RingSense AI to save 5 hours per week with call scoring and increased call grading frequenc...y by 300%. Managers used the coaching tab to review team calls and improve performance. The keyword search feature made it easy to find and review specific calls. RingSense brought structure and consistency to data management, improving record-keeping and sales training.
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RingCentral Contact Center helped Brighter Super transform customer and employee experiences. Brighter Super needed a flexible, omnichannel platform to support rapid growth and complex mergers. The s...olution enabled accurate measurement of customer sentiment and seamless integration of three contact centers. Call volume scaled from 150 to 1,500 per day, with a six-fold increase in membership. Brighter Super now manages $30 billion for 250,000 members, benefiting from improved service and operational efficiency.
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RingCentral and RingSense help Eclipse Insurance connect its locations and improve sales and service. The agency switched from a limited VoIP system to RingCentral for better integration and efficien...cy. Features like auto attendant, messaging, and SMS made client communication easier. Adding RingSense AI gave the team insights to improve sales and service calls. The tools support agency growth and help deliver better client experiences.
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RingCentral helped Hostelling Scotland move from old phone systems to a cloud-based solution. The charity had trouble with separate, outdated systems and a small IT team. With RingCentral, they now h...ave one system that is easy to manage. Staff learned it quickly and need less support. The new system is more reliable and lets people work from anywhere. The switch did not increase costs.
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RingCentral unified communications helped Meals on Wheels South Australia connect 84 branches and cut telecom costs by over 30%. The organization replaced legacy phone systems with RingCentral's clou...d platform. Staff and 7,000 volunteers now use a single system for calls, messages, and eFax. Customer service improved with up to four agents always available. The solution supports flexible work and better call management. Meals on Wheels SA now supports 11,000 members with more efficient communication.
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RingCentral Events helped Neon One run large online events for nonprofits. Their old event software crashed and could not handle their needs. With RingCentral Events, Neon One saw a 30% yearly increa...se in event registrants and attendees. They kept a 55% turnout rate and got an average Net Promoter Score of 9 or higher. The platform let them add live music, run multi-day events, and attract big sponsors like Intuit and Visa.
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The Scratch Foundation needed a virtual events platform to reach its global community. They faced challenges with language barriers and complex platforms. RingCentral Events provided a solution that ...integrated with their AI translation tools. This allowed them to host the Scratch Conference for 1,300 attendees from over 100 countries. The platform's flexibility and customer support were key benefits.
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RingCentral helped Habitat for Humanity of Anderson County improve communication with volunteers and future homeowners. The team replaced 12 individual calls with one group text using RingCentral's S...MS feature. Staff now send and receive texts, faxes, and voicemails from anywhere. The app made the application process faster and more convenient. These changes help the organization serve more people in need.
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RingCentral helped North Hills Community Outreach improve communication with at-risk families. Before RingCentral, staff struggled to reach clients who lacked email or spoke little English. With Ring...Central’s unified communications, employees now use SMS texting, phone, voicemail, and fax features. The SMS translation tool lets staff talk with non-English speakers. Staff can send documents by text and fax from anywhere. Voicemail transcription saves time. These tools help NHCO serve thousands of families each year and improve staff work-life balance.
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RingCentral UCaaS and CCaaS replaced Home in Place's old telephony system. The upgrade improved reliability and security for their operations in Australia and New Zealand. Staff can now access commun...ications from anywhere. The new platform supports 99.999% uptime and meets enterprise security standards. Home in Place saved one full-time IT role by simplifying communications. The solution helps drive digital customer service and supports future growth.
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RingCentral Contact Center helped Costa Express move its support team to remote work. The solution let agents answer calls from anywhere. Skills-based routing and IVR automation made it easier for cu...stomers to get help fast. A new phone menu option cut live agent calls by 40%. Advanced analytics let the team adjust shifts and improve wait times. Costa Express now gives better customer service and keeps finding new ways to use RingCentral.
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RingSense AI from RingCentral helped Tarrytown Expocare, a large IDD pharmacy, analyze nearly 100% of Customer Success calls, up from just 1%. The team now saves 20 hours each week by not manually re...viewing calls. Implementation took only five minutes. The AI tool provides call summaries and sentiment analysis, helping the company spot trends and improve customer service. Tarrytown Expocare can now quickly identify and address medication delivery issues for care facilities across the US.
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RingCentral RingEX helped Lovisa fix its unreliable and insecure global telephony system. Lovisa needed a secure, cloud-based phone solution that could be deployed fast to stores worldwide. RingCentr...al was rolled out to 42 countries in just four weeks. The new system improved call reliability, security, and support for Lovisa’s 24/7 IT desk and customer service. The deployment was cost neutral and made IT support more effective for Lovisa’s global retail operations.
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Lush Cosmetics faced challenges with their old phone system, which was unreliable and hard to manage. They needed a solution that could support their global expansion. Lush turned to CDW, their techn...ology partner, to find a modern cloud telephony platform. CDW recommended RingCentral, which improved efficiency and customer care. The integration with Zendesk saved 3 to 5 minutes per call, leading to 40 minutes saved per agent daily. Lush also saved £20,000 annually and saw a 10% increase in customer satisfaction.
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RingCentral helped Northern Tool + Equipment connect 2,000 phone lines across 126 stores with one cloud portal. The company rolled out the system in days, not weeks or months. 750 employees moved eas...ily between headquarters and home using RingCentral. The platform made it simple to open new stores and manage phones. Call reporting and analytics gave sales teams better customer insights. RingCentral also supported Northern Tool's international expansion.
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RingCentral unified communications replaced over 1,000 on-premise phone systems at Brinker International. The company moved to a single cloud-based telephony platform for all 1,600+ restaurants. This... change lowered costs by removing the need for maintenance and repairs of old hardware. Staff can now manage calls, messages, and video from anywhere. The new system made it easy to open new restaurants and support remote work. RingCentral Contact Center improved support operations with better call data and analytics.
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RingCentral helped Blooms The Chemist move its support team to remote work during COVID-19. The company switched from a rigid on-site phone system to RingCentral’s UCaaS platform. This allowed fast s...etup, easy management, and integration with ServiceNow. Blooms The Chemist stores now save about 80% on phone bills. Over 80 stores use RingCentral, gaining new features and better control over communications.
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RingEX helped Delaware County improve its caller experience by 10x. The county switched from an old, unreliable phone system to RingEX. They now answer 2,000 outage-free calls daily. The Bureau of El...ections set up RingEX in just two weeks at a new location. Managers use RingEX analytics to track calls and improve service. Employees can work remotely and use features like Push to Talk for better communication.
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RingCentral helped City of Kalgoorlie-Boulder move its old phone and contact center system to the cloud. The city now has one voice platform for all sites, covering a huge area. This improved staff a...nd customer communication. The solution worked with Microsoft Teams and Active Directory. Staff quickly accepted the new system. The city saved time and money by buying through a local government supplier panel.
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RingCentral helped Surry County government improve communications in a rural area with limited broadband. The county replaced its old VoIP and mobile services with RingCentral's cloud platform. Emplo...yees can now call, chat, and meet from anywhere. The solution led to $45,000 in expected annual savings and an 80% reduction in hardware. Staff now serve residents better with more flexible and reliable tools.
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RingCentral Contact Center helped Public Sector Partnership Services (PSPS) replace an old, costly phone system. PSPS runs contact centers for three Lincolnshire councils and handles about half a mil...lion contacts each year. With RingCentral, PSPS enabled hybrid working and improved customer service. The solution gave them better data and analytics, making it easier to manage staff and plan services. PSPS saved around £23 million between 2010 and 2020, with another £9 million in savings expected by 2030.
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RingCentral helped Legal Aid ACT move from an old phone system to a cloud-based unified communications solution. Staff can now work from anywhere and use the RingCentral app on laptops and mobiles. T...he solution supports remote work, integrates with Microsoft Teams, and gives better call tracking and reporting. Legal Aid ACT saw more flexibility, easier staff changes, and a platform for future growth and innovation. The organization now supports more staff and offers more legal services to vulnerable Australians.
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Truck Site faced challenges with their old phone system as demand for their services grew. The system had service disruptions, call-quality issues, and lacked mobility. They switched to RingEX, a uni...fied communication solution, which integrated with Salesforce. This allowed their reps to handle calls more efficiently and improved customer satisfaction by 100%. The new system also enabled quick delivery of inventory details during calls and provided flexibility in device usage. Additionally, RingCentral's AI tools helped streamline operations by summarizing call notes automatically.
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Ryder Systems, a Fortune 500 transportation company, needed to modernize its IT communications to improve customer experience and reduce costs. They chose RingCentral to replace their outdated PBX sy...stems with a cloud solution. This change eliminated phone-related failures and reduced telecom expenses. Ryder implemented RingCentral in over 200 locations in six weeks, handling 30,000 calls a month. The new system improved efficiency and customer service, allowing for flexible workflows and better support for their last-mile delivery division.
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RingCentral helped Corrigan Moving Systems save over $12,000 each month on communications. The company switched from a costly, unreliable legacy phone system to RingCentral’s unified cloud platform. ...Employees now manage calls and texts from anywhere, improving efficiency and customer service. The switch paid for itself in less than six months. Corrigan gained new features like business texting and advanced reporting, making daily work easier and more flexible.
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RingCentral helped Iowa 80 Group improve operations and save money. The company replaced 28 desk phone models and many carrier contracts with one system. They had zero phone downtime in five years af...ter switching. Iowa 80 Group saved thousands of dollars each month by unifying communication services. The new system made it easy to manage IVRs and call queues, and let them hire employees from anywhere. Employees now use voice, video, SMS, voicemail, and faxing all in one app.
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RingCentral Events helped Legal Cheek move its career fairs and educational events online. The platform made it easy for the small team to host and scale events. Legal Cheek saw a 20x increase in car...eer fair attendance, growing from 250 to 5,000 students. Smaller events also grew from 100 to 500 attendees. The reporting tools helped Legal Cheek improve event quality and attract more law firm sponsors.
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RingEX and RingCX from RingCentral helped The Husband & Wife Law Team save money and speed up workflows by 15 times. Managers saved 65% of their time analyzing calls using AI Quality Management. Call... handling speed improved by 66% with RingCX. The firm lowered telecom costs after switching to RingEX and RingCX. Staff liked the flexibility to use business numbers for calls and texts from anywhere. Integrations with their case management system and AI-powered features made their contact center more efficient.
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RingCentral helped Jacoby & Meyers, a leading personal injury law firm, move 250 employees to a single cloud communications platform. The firm unified phone, text, team messaging, video, and fax into... one app. They cut their telecom costs by 50% after switching. The migration took just one day with no workflow disruptions. Staff and clients now connect more easily, improving client experience and team flexibility.
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RingCentral helped Christian Education Ministries replace a costly and complex hosted telephony system. The new RingEX cloud phone system cut costs, simplified management, and enabled remote work. CE...M saved $300,000 over three years. New school sites now launch in a week instead of three months. Staff can work from anywhere and support students better. The solution supports rapid growth and flexible education delivery.
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Girls’ Day School Trust needed to migrate 4,000 employees to a new phone system in 6 weeks to avoid a costly contract extension. They chose RingEX for its integration with Microsoft Teams and detaile...d analytics. The migration was successful, saving £100k on phone system costs and £40k in hardware by reusing existing handsets. The new system improved operational efficiency and allowed schools to manage their own phone settings.
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RingCentral helped Mosman Church of England Preparatory School replace its old PABX system with a cloud telephony solution. The school needed to upgrade during a building renovation and wanted to avo...id disruption. RingCentral provided 50 new handsets and strong support during setup. The school now saves 30% on monthly telephony costs. Staff enjoy advanced features and more flexibility with the new system.
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RingCentral helped ProTech Services Group move from an on-prem phone system to a cloud-based solution. The company needed better call routing, centralized communications, and improved support for rem...ote work. RingCentral enabled easy setup of call trees and routing rules, boosting agent productivity by 5%. The integration with Microsoft Teams made collaboration smoother. ProTech gained better visibility into agent performance, leading to improved training and client service.
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RingCentral Events helped Optimizely boost online event registrations by 1,000%. The marketing team saw engagement rates rise to over 40% at Opticon events, compared to almost zero with their old web...inar tool. They received more than 2,000 attendee comments and questions during each virtual event. The platform enabled Optimizely to host bigger, more complex online events and generate more qualified leads. Integration with Marketo made lead management easier for the sales team.
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RingCentral Events helped WomenTech Network host its 2024 Global Conference with over 10,000 attendees and an average session time of 11 hours. The platform enabled large, interactive, multi-session ...events with 79% turnout from registrations. WomenTech Network used features like polling, live chat emojis, and matchmaking to boost engagement and networking. The Schedule Upload feature saved time by importing complex agendas. Integration with HubSpot streamlined lead collection and follow-up for future events.
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RingCentral helped Staughton Group move from an old Mitel PABX to a cloud-based unified communications system. The company needed a reliable, easy-to-manage phone solution to reduce business risk and... improve efficiency. RingCentral provided a seamless upgrade with almost no downtime and fast hardware delivery. Staff now use softphones and Yealink handsets with easy directory access. The platform supports hybrid work, advanced call routing, and analytics for better workload management. Staughton Group uses RingCentral analytics to monitor support KPIs and improve production processes.
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RingCentral helped ABP UK, a leading European beef processor, cut costs by removing ISDNs and on-prem hardware. The company connected 15 UK locations in one cloud communications system. They went fro...m weekly outages to zero outages with RingCentral. Managers now have better visibility and business intelligence. ABP UK also consolidated services, saving more money and improving operations.
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RingCentral helped Charter Industries upgrade its phone system. The company replaced two old phone systems with one unified platform. Employees now use the RingCentral app for calls, messages, and me...etings. Sales reps can make and receive calls in Salesforce. Customer service improved with RingCentral Contact Center. Charter Industries cut telecom costs and improved efficiency without spending more.
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RingCentral helped the Detroit Pistons modernize their communications. The team moved to a new facility and needed to replace their old, hard-to-manage phone system. RingCentral provided an all-in-on...e cloud solution, including RingEX, RingCX, and RingCentral Events. The Pistons saved 20% of work daily with auto-transcriptions in Salesforce. They achieved 30% time savings in issue resolution and service quality. They expect to resolve 50% of calls faster, cutting answer times to seconds.
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RingCentral Contact Center helped the Houston Texans improve customer experience and streamline communications. The team switched from a difficult phone system to RingCentral, reducing desk phones by... 95%. Staff now use the softphone and mobile app for calls, texts, and digital fax. The switch took less than one hour. Supervisors can monitor and coach agents in real time. Integration with Microsoft Dynamics CRM improved sales and service workflows.
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RingCentral helped the Jacksonville Jaguars upgrade from an outdated telecom system. The team used RingCentral Rooms for video conferencing and built-in SMS texting to improve communication. They mig...rated over 300 employees to RingCentral in less than a week. Staff can now call, text, and meet from any device, making collaboration easier. During the pandemic, RingCentral let the Jaguars keep ticket sales and support running with no downtime. The team equipped every meeting room in their new facility with RingCentral Rooms.
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RingCentral helped Barx Parx, an indoor dog park, solve noisy phone challenges with SMS texting. Staff now schedule grooming appointments by text in 30 seconds instead of a 5-minute call. The busines...s saw a 5.2% increase in dog daycare revenue after enabling text bookings. There was zero downtime during the migration to RingCentral. Clients and staff both benefit from faster, easier communication.
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RingCentral helped Vredevoogd move from Mitel to a cloud phone system. The company wanted better phone reliability and remote work options. RingCentral's Professional Services and Migration Accelerat...or made the switch fast and easy. Vredevoogd now has zero phone downtime and lower telecom costs. Staff can work from anywhere and the phone service is always reliable.
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RingCentral helped The Minto Group replace an old PBX phone system with RingEX. The migration moved 300+ employees across 22 US locations in just one day. The new system improved caller experience, s...ales team responsiveness, and overall efficiency. Costs went down after removing old hardware and phone maintenance contracts. Employees can now make and receive business calls from anywhere, improving workflows and client service.
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RingCentral helped Peake Real Estate replace old, complex phone systems with a cloud-based telephony platform. The new solution connected both branches on one system and cut out extra hardware. Peake... now advertises one phone number for all calls, improving responsiveness for property management. The company expects to save over 50% on monthly telephony costs. Staff can manage calls easily and never miss important client inquiries.
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RingCentral helped Path Vacations upgrade from a basic phone system to a cloud-based communications suite. The company now answers 2,000 calls daily with RingCentral Contact Center. Sales increased a...nd guest bookings went up after switching to RingCentral. Path Vacations lowered costs by removing hardware and improving staff efficiency. Integration with Creatio CRM made support and sales calls more productive. Employees use RingCentral Video for meetings and quick chats, keeping the team connected.
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RingCentral helped Aurora Construction Materials improve customer service and internal communications. Aurora replaced its old PABX system with RingCentral RingEX and Contact Centre. This change save...d $50,000 a year in telecom costs. The new system gave better call management, analytics, and callback options. About 50% of callers use the callback feature. Aurora now trains agents with call recordings and shares order details faster, reducing delays.
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RingCX helped The Escape Game improve their contact center. They saw 50% cost savings after switching to RingCX. Their call-answer rate went up by 16%, and bookings increased by 7%. The Guest Care te...am now answers 30,000 calls each month. RingCX gave them better reliability, support, and custom features for their unique needs.
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RingCentral SMS Automator helped Saving Lives Society handle more customer questions by text. The team used automation to answer common questions fast. This led to a 50% increase in customer bookings.... Staff now spend 80% less time on manual replies. The company can focus more on teaching lifesaving skills. Integration with Beetexting made SMS workflows even better.
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RingEX helped Gatewatcher UK connect remote workers and control telephony costs. The UK team needed a phone system that made their small division look big. RingEX provided seamless call queues, autom...ated voice prompts, and easy routing. The team connected easily with headquarters in Paris. The implementation was smooth and the support team was helpful. RingEX let the team use multiple devices and work from anywhere.
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Mastech Digital needed a global telecom solution to meet regulatory compliance and improve call quality. They chose RingCentral's RingEX for its global capabilities. The implementation was quick, tak...ing less than 90 days globally and 10 days in India. After switching, they saw a 30% reduction in dropped calls and a 50% cost savings in India. The ease of deployment and ability to self-provision phone numbers were key benefits.
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SPM Services faced issues with their old contact center, including call drops and limited reporting. They switched to RingCX during a high-traffic period, with a 120% increase in call load. RingCX pr...ovided real-time monitoring and analysis, helping them meet targets. The solution was implemented in three weeks, with no dropped-call issues since. RingCX offers better reporting, real-time call monitoring, and administrative control, improving agent efficiency and client service.
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KKSCOTT Business Management needed a platform to enhance their global kinesiology events. They chose RingCentral Events for its intuitive design and robust features. This platform allowed them to cre...ate professional virtual and hybrid events, connecting global audiences. The tools provided inclusivity and accessibility, enabling diverse participation. RingCentral's features, like virtual poster sessions and a green room process, transformed traditional event elements. The platform simplified event planning, making it efficient and professional.
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BA Life, a small professional services company, faced challenges with their previous events platform due to inflexible licensing and declining customer support. They switched to RingCentral Events fo...r its flexibility and affordability. The platform allowed them to host a complex virtual conference with 25 presenters and attendees from 28 countries. RingCentral's user-friendly interface and responsive support helped BA Life implement various functionalities, including breakout rooms and panel discussions, enhancing the conference experience.
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Public Sector Partnership Services (PSPS), a Local Authority Trading Company, was formed by three Lincolnshire councils to improve efficiency. They replaced their outdated on-premises phone system wi...th RingCentral's cloud contact center solution. This change enabled hybrid working and improved customer service. PSPS saved around £23 million between 2010 and 2020, with an additional £9 million expected by 2030. The new system also provided valuable data insights, helping PSPS manage call queues and staffing more effectively.
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Black Talon Security wanted to increase its profile as an industry thought leader. They used RingCentral Events to produce high-quality virtual events. This helped them engage and educate their commu...nities. The platform allowed them to add custom branding and engagement tools. They saw a 60% reduction in time to handle post-event tasks. They also achieved a 65% rate of live attendees to registrants. All event data now flows into their HubSpot account.
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The Doctor, a healthcare practice in LA, faced high costs and inefficiencies with separate vendors. They adopted RingEX and RingCX for unified communications, reducing telecom expenses by 67% and boo...sting efficiency by 30%. The solution allowed seamless communication across their distributed team, enhancing patient care and operational workflows. The practice now enjoys improved coordination and uses video meetings for patient and team interactions.
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REMCO faced challenges with their previous telephony infrastructure, which was prone to outages and lacked important capabilities. They implemented RingCentral's RingEX and RingCX solutions to improv...e their operations. This led to tripling their call-center visibility and saving 40 hours a month. The new system provided detailed analytics and AI capabilities, improving agent performance and reducing call wrap-up time by 50%. The AI Quality Management feature also saved 10 hours a week by providing quick access to call summaries and transcripts.
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REE Medical faced challenges in scaling compliance efforts as they grew from 40 to nearly 400 employees. Their manual auditing process was inadequate for the increased call volume. They implemented R...ingSense, an AI-powered solution, which transformed their compliance auditing capabilities. This allowed them to audit 75,000 calls a month, up from 300, achieving a compliance rate of 99.86%. The solution also improved their ability to conduct investigations quickly and track customer pain points.
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MedInformatix needed a solution for hosting virtual events during the pandemic. They used RingCentral Events to streamline their event management. This allowed them to build virtual events 70% faster... and increase attendee participation by 32%. The platform's features made it easier to engage attendees and consolidate their tech stack.
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AllThingsCX, a small professional services company, used RingCX to cut client call handle times by 25%. They faced challenges with fragmented communication channels, which led to inefficiencies. Ring...CX provided a consolidated platform, reducing the number of applications needed and simplifying processes. The implementation resulted in 50% cost savings and improved customer satisfaction. AI-powered features helped streamline quality management and coaching processes, enhancing team performance.
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The Office Gurus, a business process outsourcing company, used RingCentral Engage Voice to enhance their contact center operations. They achieved significant efficiencies and improved caller experien...ces. As they grew, they adopted RingCX for omnichannel capabilities, further improving operations. This led to a 55.7% reduction in cost per transfer and a $3.2 million annual savings for a university client, while increasing qualified leads by 34%. RingCX also allowed them to manage all digital channels efficiently, centralizing customer contacts.
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Heartland Dental, the largest dental support organization in the US, faced challenges with unanswered calls at their supported dental practices. They implemented RingCentral Contact Center to improve... call handling and patient experience. The new system allowed them to create custom workflows, reducing missed calls and increasing efficiency. As a result, they handle 1 million inquiries per month, doubled chat inquiries, and 20% of AI-initiated callbacks lead to appointments.
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The Golden State Warriors, an NBA team, used RingCentral to enhance communication and collaboration. They expanded into gaming, dining, and retail, requiring a unified communication solution. RingCen...tral's platform allowed seamless communication, even during COVID-19 lockdowns, enabling remote work for 500 employees. The Warriors used RingCentral Webinar for large gatherings and RingCentral Rooms for hybrid meetings, supporting their growth and new ventures.
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First Bank, a large financial services company, wanted to update its communication systems. They chose RingCentral after a six-month analysis of UCaaS providers. RingCentral offered a wide range of s...ervices on a single platform, including softphone functionality and workforce optimization tools. The deployment was smooth with the help of RingCentral Professional Services. First Bank is already saving 30% on phone system costs and seeing improved communication capabilities.
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RingCentral helped IrisVision improve customer experience and boost sales by 12%. The company used RingCentral’s cloud phone solution and Salesforce integration to make sales and support calls more e...fficient. Managers gained visibility into agent performance, leading to a 35% increase in productivity. IrisVision also used RingCentral’s Customer Service Essentials Bundle for affordable unified communications and live reporting. Updates to phone menus and routing now take just 3 minutes.
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RingEX and RingCentral Contact Center helped Journey Beyond unify communications across 13 tourism brands. The company replaced six phone systems and an outdated contact center with a single cloud-ba...sed platform. This improved customer service, enabled 24x7 operations, and allowed remote work. Journey Beyond reduced support and hosting costs and gained better disaster recovery. The solution supports consistent, high-quality customer experiences for all guests.
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RingCentral helped PMU improve customer loyalty across all digital channels. PMU used RingCentral to manage customer interactions on phone, chat, social media, and email. The solution integrated with... PMU's existing systems and made it easy for agents to access customer information. PMU saw a 15 point increase in customer satisfaction and now responds to messages in less than 15 minutes during service hours. The platform supports over 800,000 messages a year and helps PMU deliver fast, personalized service.
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