Real-World Case Studies and Customer Success Stories with IBM Cognos Analytics

Mohegan Sun improved hotel operations using IBM Cognos Analytics, saving supervisors an hour daily and enhancing customer satisfaction with better data access.

IBM watsonx Orchestrate helped UFC automate insight generation for over 40 live events each year. UFC used to rely on manual data analysis, which was slow and limited. With the new AI-powered UFC Ins...ights Engine, UFC cut insight generation time by 40%. The volume of insights tripled. UFC now delivers fast, smart content across broadcast, digital, and social platforms. Fans get more personalized and real-time analysis during events.
Show More..

Altissia achieved 99.8% application uptime using IBM Instana Observability, supporting 350,000 students in a European language program with efficient DevOps and cloud-native development.

Basis Technologies improved DNS query performance by reducing latency by 30%, handling hundreds of billions of daily transactions efficiently with NS1 Filter Chain technology.

Autodesk improved customer response times by 99%, supporting 100,000 conversations monthly and reducing resolution time from 1.5 days to 5.4 minutes using IBM Watson Assistant.

Avid Solutions wanted to improve their project management processes and reduce errors. They used IBM watsonx Orchestrate to automate repetitive tasks like customer onboarding and expense reporting. T...his led to a 10% reduction in errors and a 25% decrease in the time to onboard new customers. Employees are happier and customer satisfaction has improved.
Show More..

D&B Ask Procurement uses IBM watsonx Orchestrate to help Dun & Bradstreet automate supplier risk evaluation. The company wanted to reduce manual work and improve supplier onboarding. IBM provided AI ...and data analytics to build a chat assistant that automates procurement tasks. The solution gives fast, 360-degree supplier risk insights. Dun & Bradstreet saw an estimated 10-20% reduction in procurement task time.
Show More..

IBM watsonx.ai helped University Hospitals Coventry and Warwickshire NHS Trust improve patient care. The trust used AI and process mining to analyze over 500,000 patient journeys. They changed SMS re...minder timing, cutting missed appointments from 10% to 4% for some patients. This let them see 700 more patients each week. The AI reviewed clinic letters in 18 hours, much faster than humans. The trust expects a 10%–15% reduction in backlog from these changes.
Show More..

Audi AG plans to invest EUR 35 billion from 2021 to 2025, focusing on electrification, hybridization, and digitization to enhance innovation and agility.

IBM Cloud Consulting helped Audi UK transform its digital customer experience. Audi UK wanted to make its website more user-friendly and boost customer engagement. Working with IBM, Audi UK adopted a...gile methods and moved to Adobe Experience Manager. Developers now deliver new tools 75% faster. In 2020, Audi UK saw a 59% increase in leads, even as UK car sales dropped 29%. The new website features test-drive booking, maintenance scheduling, and better analytics, improving customer journeys and loyalty.
Show More..

IBM Targetprocess helped ETAS, an automotive software company, improve enterprise Agile planning. ETAS faced challenges with multiple tools and limited visibility across Agile teams. By implementing ...SAFe and IBM Targetprocess, ETAS increased adherence to strategic KPIs from 50%-60% to over 90%. The platform enabled better alignment, transparency, and efficiency. ETAS also reduced response times to customer requests and improved collaboration and productivity.
Show More..

Mitsubishi Motors Philippines Corporation (MMPC) wanted to improve efficiency and reduce reliance on manual processes. They partnered with IBM to implement a digital transformation strategy using SAP... S/4HANA. This included streamlining business functions and integrating systems for better visibility. The transformation has already shown results, reducing downtime risks and improving decision-making. MMPC is expanding export operations and aims to grow its market share in the Philippines.
Show More..

SIXT, a global mobility service provider, faced challenges with complex cloud environments. They used IBM Instana Observability to gain visibility and simplify their cloud operations. This helped the...m migrate to AWS, detect and resolve issues quickly, and automate infrastructure management. As a result, SIXT achieved a 70% decrease in problem detection and resolution time and a 50% faster anomaly detection. The solution improved their cloud-native product management and customer experience.
Show More..

American Airlines wanted to improve customer experience by providing digital services. Their existing system was outdated and slow. IBM helped them move to the IBM Cloud, which made their operations ...faster and more reliable. They developed a new app called Dynamic Rebooking in just four and a half months. This app lets customers change flights easily during disruptions. The app was launched quickly and worked well during Hurricane Irma. Customers liked the new app, and it improved their experience.
Show More..

Boots UK achieved over 42% annual growth in digital orders and a 115% revenue increase in two years with IBM Consulting's digital commerce solutions.

Boots UK needed to upgrade its digital infrastructure to handle increased online demand, especially during peak times. The company partnered with IBM Consulting to modernize its e-commerce platform u...sing IBM Cloud and Red Hat OpenShift. This transformation led to a 42% annual increase in digital orders and a 115% revenue growth over two years. The project was completed on time and within budget, with no incidents during the launch.
Show More..

Camping World faced challenges with its call centers, especially during the COVID-19 pandemic, leading to long wait times and inefficiencies. To address this, they partnered with IBM to implement a c...ognitive AI tool, IBM watsonx Assistant, to modernize their contact centers. This solution improved agent efficiency by 33% and reduced wait times to 33 seconds. Customer engagement increased by 40%, and the virtual assistant, Arvee, helped manage customer inquiries more effectively, especially after hours.
Show More..

Bic Camera Inc. improved data reporting times by 100x and reduced batch cycle time by 93%, significantly enhancing decision-making efficiency.

Water Corporation needed to update its aging on-premises SAP infrastructure. They chose to migrate to a cloud-based strategy using AWS, with help from IBM Consulting. The migration involved moving ov...er 50 TB of data and 100 SAP systems. The project resulted in a 40% reduction in cloud-related operating costs and saved 1,500 hours of manual labor annually.
Show More..

Digital assistants helped increase Krannert's acceptance rate to 52% and saved Rockhurst over 260 employee hours monthly.

ASTEX reduced language test time by 80%, from 50 to 10 minutes, and developed three AI-driven MVPs in four months, enhancing language training efficiency.

ÇimSA optimized business decisions using IBM CPLEX, achieving a 10% reduction in inventory costs, a 3% reduction in manufacturing and distribution costs, and 12 times faster report processing.

Novolex improved planning accuracy, reducing supply chain forecast time by 83% and saving 16% in excess inventory, using IBM Cognos and Planning Analytics solutions.

Boston Dynamics and IBM enhanced manufacturing efficiency by integrating AI and edge-based analytics, improving operational monitoring and reducing manual inspections, ultimately optimizing workforce... productivity.
Show More..

Idaho Forest Group reduced forecasting time from over 80 hours to under 15, saving 25% of executives' time and achieving a 25% time savings in the finance department.

Apptio helped the IBM CIO transform its hybrid cloud environment. The CIO needed better cost transparency and alignment between IT and business goals. Apptio's integrated suite provided insights into... IBM's $2.5 billion IT stack. The solution enabled application TCO visibility, data-driven decisions, and identification of stranded IT costs. IBM used Apptio Costing, Targetprocess, and Apptio Planning to optimize IT spend and support strategic initiatives.
Show More..

BlueIT improved app performance and reduced carbon emissions using IBM Turbonomic and IBM Instana, supporting digital transformation and sustainability for 35 clients across diverse industries.

Apendo AB implemented a conversational AI, improving service delivery for Swedish municipalities facing budget constraints and increased welfare demand due to COVID-19.

IBM SevOne helped the IBM CIO Organization modernize network observability. IBM replaced multiple legacy tools and reduced third-party costs by millions. The platform now monitors 20,328 devices and ...20 million flows per minute. SevOne's predictive analytics improved network performance and efficiency. IBM gained a unified network view, driving productivity and innovation.
Show More..

The IBM CIO Organization needed to optimize resource allocation for 1,600 applications and 280,000 users. They adopted Red Hat OpenShift but faced challenges with resource management. They implemente...d IBM Turbonomic for automated resource optimization. This led to a 3.8 TB decrease in memory limits and 64% decrease in CPU requests. Turbonomic executes 45,000 automated actions monthly, saving time and costs, and allowing the team to focus on innovation.
Show More..

IBM watsonx helped Wimbledon improve its digital fan experience. The All England Lawn Tennis Club used IBM's AI and data tools to create features like Match Chat and Live Likelihood to Win. These too...ls use millions of data points to give fans instant match insights and analysis. During The Championships 2024, Wimbledon reached about 16 million fans through its digital platforms. The partnership with IBM enabled Wimbledon to innovate and engage fans worldwide.
Show More..

Aura Cloud AB's pilot of IBM watsonx.ai showed over 80% improvement in transaction insight generation for default detection using generative AI.

IBM Apptio helped The Standard, a financial services provider, improve IT cost transparency and align spending with business goals. The company replaced manual, spreadsheet-based processes with Appti...o, Cloudability, and Targetprocess. This shift let the IT Finance team spend 80% of their time on higher value tasks and increased IT productivity by 20%. Cloudability enabled a projected 10% reduction in cloud spend for 2023. The Standard gained better control over IT budgets and improved decision-making for digital transformation.
Show More..

State Bank of India (SBI) wanted to transform its digital banking experience. They created YONO, a platform combining banking, financial services, and lifestyle products. SBI partnered with IBM to us...e their technology and expertise. They applied the IBM Garage Methodology for agile development. The platform offers features like cardless ATM withdrawals and integrates various financial services. YONO has 64 million app downloads and 9 million daily logins. Security and data integration were key priorities in the development.
Show More..

Atruvia AG modernized core banking applications, supporting 800 banks with 81 million accounts and processing 80 billion transactions annually using IBM z15 systems and Java microservices.

IBM z/OS Connect helped Gruppo BCC ICCREA integrate external services into their mainframe core banking. The bank faced challenges with monitoring and connecting third-party services. IBM's hybrid cl...oud solution enabled secure API integration and unified monitoring. ICCREA reduced integration effort by 65%. They saved 40 man-days per year in incident management. Monitoring improvements freed up 0.5 FTE, boosting efficiency and agility.
Show More..

BNP Paribas improved its software development on IBM Z, increasing efficiency, saving costs, and enhancing code quality through a modern IDE and open source tools.

ANZ Bank wanted to modernize its mainframe application development. They adopted DevOps practices to improve efficiency and reduce costs. IBM tools helped them automate tasks and improve developer pr...oductivity by 25%. They also reduced licensing costs by 90% and maintenance outages by 50%. The transformation improved both internal and external user experiences.
Show More..

IBM Targetprocess helped Proximus move to a scaled Agile framework. The company needed to replace old tools and manual processes. IBM Targetprocess gave them a clear view of work and strategy. Over 3...,000 users now use the tool. Teams work together better and make faster decisions. Feedback from users has been very positive.
Show More..

Vodafone wanted to improve its virtual assistant, TOBi, using generative AI. They worked with IBM to identify key use cases for faster journey building and content quality improvement. IBM led a five...-week project to build an orchestration service using IBM Cloud Code Engine and watsonx.ai. The pilot showed a 99% improvement in journey testing time, reducing it from 6.5 hours to less than one minute. Gap analysis time was reduced to under five minutes per journey. The AI also helped in sentiment analysis, aiming to enhance customer satisfaction.
Show More..

IBM Human Resources used IBM watsonx Orchestrate to automate data gathering tasks. This allowed HR staff to focus on high-value tasks like workforce planning. In a pilot, IBM saved 12,000 hours in on...e quarter. The digital worker, HiRo, transformed the promotions process by handling repetitive tasks. This freed up time for HR staff to focus on strategic work and employee development.
Show More..

BBC Studios faced performance issues with their IT environment running at over 95% capacity. They used IBM Turbonomic to automate resource management, which helped them identify and fix storage cachi...ng issues. This led to a significant reduction in end-user complaints and eliminated downtime. During the COVID-19 pandemic, they overprovisioned resources but later streamlined, reclaiming 228 GB of memory and 22 vCPUs in one month. The solution allowed them to focus on strategic initiatives instead of constant firefighting.
Show More..

American Legal Media improved marketing strategies to comply with privacy standards, enhancing customer data use without cookies, leading to more relevant content and offers while maintaining revenue.

BlueBee achieved up to 133.9% faster genomics data processing using IBM Cloud and Aspera software, supporting global expansion and flexible infrastructure for labs and service providers.

IBM watsonx Orchestrate helped Franchise Brokers Association automate the review of Franchise Disclosure Documents. Manual listing creation dropped from four hours to one hour. The solution eliminate...d math errors and enabled 100% coverage of listings. FBA saw a 75% reduction in listing creation time. Member satisfaction increased due to accurate, fast data. Real-time compliance monitoring now flags legal issues automatically.
Show More..

Carhartt faced challenges with application performance during peak times like Black Friday. They used IBM Turbonomic to optimize their hybrid cloud infrastructure. This led to a 15% improvement in re...source utilization and a 45% increase in cloud efficiency. The solution helped Carhartt handle demand spikes and achieve record sales.
Show More..

IBM Apptio Cloudability and IBM Turbonomic helped WPP gain visibility into cloud costs and reduce cloud sprawl. WPP used Cloudability to track spending across all cloud platforms and Turbonomic to au...tomate resource optimization. The company achieved a 30% reduction in yearly cloud spend and saved about USD 2 million in the first three months. Automation enabled up to 1,000 resizing actions every month. WPP built a culture of FinOps, improving collaboration between business, finance, and engineering teams.
Show More..

AppLift uses IBM Cloud to scale globally, supporting over 1 million queries per second, optimizing ad placements, and reducing costs for app developers.

Conquering complexity—a strategic advantage for defense industry leaders

APIS IT enhanced its infrastructure with IBM Spectrum Protect Plus, achieving fast database backups within 5 minutes and securing over 1,000 virtual machines and containerized projects.

IBM Power10 helped Pfizer move to a hybrid cloud IT setup with SAP S/4HANA. Pfizer needed to deliver medicines faster and manage huge SAP workloads. IBM Power10 let them migrate 46TB of data 10 hours... faster than planned. They cut their SAP database by 93% and ledgers by 73%. Pfizer now runs all SAP solutions on six IBM Power10 systems, supporting 50,000 users. They saw a 21% faster go-live, 20% cost avoidance for new projects, and a 5% improvement in order-to-cash cycle time.
Show More..

Moderna uses IBM Quantum to improve mRNA medicine development. The company faces challenges in optimizing mRNA sequences for new treatments. Quantum computing helps Moderna solve complex problems tha...t classical computers cannot handle. Moderna and IBM use quantum algorithms and risk assessment methods to predict mRNA behavior. This partnership aims to speed up the creation of life-saving medicines. Moderna believes quantum computing will help scale their progress in biotechnology.
Show More..

Lockheed Martin used IBM Cloud Pak for Data and watsonx AI tools to modernize its operations. The company cut its data and AI tools in half and consolidated 46 data systems onto one platform. A gener...ative AI pilot increased answer accuracy from 45.45% to 56.8%, and up to 66% with query optimization. AI chatbots improved HR processes and employee support. Lockheed Martin now deploys AI solutions faster and more securely across its business.
Show More..

Boeing and IBM explored quantum computing to address complex aerospace engineering challenges, specifically ply composites design, involving up to 100,000 variables.

IBM Cloud helped Etihad Airways modernize its web check-in system. The airline needed to improve digital experiences and offer more personalized services. IBM Cloud and NextGen Common Travel Services... enabled a new platform using microservices and APIs. The project cut delivery time from nine months to 15 weeks. The new system now generates 1,700 WhatsApp and 4,000 email boarding passes daily. Etihad can now deliver a smoother, faster check-in for travelers.
Show More..