Real-World Case Studies and Customer Success Stories with Hyland

Jefferson Health used Hyland's enterprise imaging solutions to support rapid expansion from 2 to 18 hospitals. The organization needed a... scalable digital platform to connect legacy systems. They implemented Acuo VNA, PACS, enterprise dictation, and a workflow manager. These tools help radiologists collaborate, subspecialize, and distribute studies across multiple locations. Hyland's solutions enable Jefferson Health to deliver better patient care.
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Acuo VNA helps Yale New Haven Health manage 1. 3 million imaging studies each year. The health system needed to...combine data from many hospitals so doctors could access medical images easily. Acuo VNA became the main tool for collecting and sharing this data with Epic and other systems. Now, doctors can quickly find patient images from any hospital in the network. This makes collaboration and patient care better across the health system.
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Hyland helped UNC Health integrate enterprise imaging with its EMR. The health system eliminated 9 PACS, decommissioned 6 more, and... removed 3 reporting systems. This created a single, unified patient imaging record. Clinicians now access all health data and images in one place. IT management is simpler and patient billing is streamlined.
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OnBase by Hyland helped The Royal Marsden Hospital digitize patient records. The hospital wanted to remove paper and improve workflows.... They used OnBase for electronic document management in their Rapid Diagnostic and Assessment Centers. This made clinical and administrative work faster. The solution links digital documents to their existing patient record system, supporting better care and future upgrades.
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Hyland helped a regional community hospital in South Carolina reduce system sprawl after major expansion. The hospital had nine separate... Allscripts EMR systems with over 25 million patient documents across 29 practices. After moving to Epic via Community Connect, they needed to centralize all legacy documents and data. Hyland provided a solution to convert and consolidate documents, images, and metadata into one central repository, improving information access and supporting better healthcare delivery.
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Nuxeo Platform helped CVS Health modernize its outdated knowledge management system. The old system limited agility and flexibility for 20,000... to 25,000 customer care agents. With Nuxeo, CVS Health improved access to current coverage details for customer plans. The open-source platform also gave CVS Health the flexibility to add new solutions in the future. This upgrade supports better customer service and ongoing innovation.
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Hyland's image sharing solution helped a university medical center speed up stroke diagnosis for patients in remote areas. The center faced... delays from slow PACS systems and manual CD imports. Hyland provided a zero-footprint enterprise image viewer. This made it easier for clinicians to view and share images from anywhere. The solution reduced IT workload and improved patient care speed.
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OnBase by Hyland helped Nemours Children's Health grow and improve patient care. The health system faced care and cost challenges.... OnBase allowed the team to meet these challenges without adding more staff. Raeanna Bonetti shared how the solution empowered her team. The focus was on better patient outcomes and operational efficiency.
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Hyland's OnBase helped Skagit Regional Health replace an outdated document management system. The hospital needed better functionality and less manual... work. OnBase provided a central place for all patient information, including images and documents. The solution improved integration with critical systems. Staff now spend less time on paper and manual tasks.
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OnBase by Hyland helped The London Clinic replace its old medical record system. The clinic wanted a single patient record... view and better workflows. They used OnBase for single sign-on, scanning, HL7 integration, and electronic forms. The first phase went live in December 2022. The solution improved patient data access and streamlined clinical processes.
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Hyland Automate helped Indiana State University modernize its form collection and improve operations. The university faced delays and frustration with... its old system, which required frequent updates and did not integrate well. Hyland Automate provided dynamic forms and seamless integration with existing systems. This made workflows smoother and more efficient for students and staff. The new solution improved security and made it easier to manage financial aid data.
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OnBase helped the University of Texas at Dallas manage admissions and enrollment for over 27,000 students. The university expanded OnBase... from the Registrar’s office to 25 departments. OnBase became essential for processing all graduate and undergraduate applications. The system improved efficiency for both faculty and students. UTD saw OnBase as the most important application during peak admissions.
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OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and... data silos in its First Year of Studies. Advisors used 18 separate databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.
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OnBase by Hyland helped the University of Utah move from paper-based processes to digital workflows. The university, with over 35,000... students and 18 colleges, used OnBase to manage admissions and accounts payable. Now, OnBase stores about 11 million documents and over 13 terabytes of data. Thousands of users access documents through an integration with the Management Reports system. OnBase in the Hyland Cloud supports security, compliance, and 99.99% uptime.
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OnBase by Hyland helped the University of Notre Dame fix student advising. Advisors had trouble with 18 Access databases and... paper files. OnBase gave them a digital student file solution. Now, advisors see all student data in one place. They access admissions documents and real-time SIS data. This improved service and made student relationships stronger.
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Hyland's Alfresco platform helped the Royal Australasian College of Physicians organize, store, and share valuable training and education content for over 13,500 physicians and 5,000 trainees. The college needed... a content management solution that worked for a technology-averse membership. Alfresco made it easy to access professional training, conference materials, and case studies. The platform supported lifelong learning and quality performance for members. This improved information sharing across Australia and New Zealand.
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OnBase helped John Carroll University modernize its academic petition process. Staff struggled with a dated system and poor visibility. OnBase... replaced manual tasks with e-forms and automated workflows. Students now submit clear, detailed petitions. Staff can adjust processes quickly. The solution supports campus-wide digital transformation.
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Hyland Alfresco helped Caixa Andorrana de la Seguridad Social (CASS) modernize and automate key processes for healthcare, pensions, and social benefits. CASS faced challenges... with limited resources, complex international agreements, and outdated technology. The solution unified systems with a secure, scalable platform, integrating content management, BPM, and electronic signatures. CASS improved compliance, security, and process speed, supporting international collaboration and future growth.
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OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents... directly from 73 customer service centers, 35 DMV Selects, and 1,106 dealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.
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Hyland's Alfresco Digital Business Platform helped the United States Department of Housing and Urban Development modernize its IT systems. HUD needed to... replace many old document management systems that were expensive and hard to update. The new Alfresco-based solution runs in the Microsoft Azure cloud and supports the whole department. HUD used open source technology for fast, low-risk testing and easy upgrades. The system was reliable, simple to use, and supported by Hyland's team.
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Hyland OnBase helped the State of Ohio start its digital transformation. The state worked with Hyland Global Services for five... years. They had regular meetings and planning sessions. The partnership led to over 50 projects. Thousands of users across state agencies benefited from the solution. The ongoing support ensured the system could grow with the state's needs.
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Hyland helped Dirección General de Tráfico (DGT) in Spain move from a paper-based system to a digital office. DGT faced challenges... with document traceability and high costs before 2015. Hyland's solution enabled electronic document management and workflow automation. DGT now saves over 2 million euros each year. The new system improved efficiency and transparency for millions of vehicle and road safety records.
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Hyland Nuxeo helped BBVA unify document management across many countries. BBVA needed to move millions of documents from old systems... to a new, fast, and secure platform. Nuxeo was chosen for its flexibility and strong performance. BBVA used Nuxeo in a private cloud with fast backup to public cloud. The system supports heavy workloads, fast searches, and workflow automation. BBVA now has a scalable, high-performance solution for global document management.
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OnBase helped Toyota Financial Services automate document workflows. The company faced slow, manual processes that caused errors and long response... times. OnBase automated document capture, management, and access, integrating with existing systems. Staff time spent on operations dropped by 60%. Customer response times improved, boosting satisfaction and reducing cancellations.
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Alfresco platform by Hyland helped RBC Capital Markets modernize post-trade operations. The bank used Alfresco to digitize confirmations, payments, tax... provisioning, and regulatory compliance. In three years, they built 14 new applications for 3,500 users. The platform improved operational efficiency and internal controls. It also made it easier to meet regulatory requirements and adapt to new business needs.
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OnBase by Hyland helped Alliant Credit Union move from limited document scanning to full enterprise content management. Alliant automated manual,... paper-based processes across departments. Over 95% of their documents are now electronic. OnBase integrated with their Symitar core system for instant, secure access to member documentation. The credit union built workflows for HR onboarding, accounts payable, and contract management, improving efficiency and process automation.
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Alfresco Content Services helped ASEFA automate its quotation process. ASEFA faced slow response times and scattered documents. The new solution... centralized document management and automated workflows. ASEFA increased its quotation processing capacity by 150%. Document duplication dropped and process control improved. Customer response times are now faster and errors are fewer.
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OnBase by Hyland helped a property and casualty insurance company solve problems with legacy systems and disconnected information. The insurer used... OnBase to centralize documents and streamline claims and underwriting. Now, nearly 200 offices and over 1,500 staff can access information quickly. New policy submissions dropped from two days to just 20 minutes. OnBase integrates with Guidewire ClaimCenter, making processes faster and more accurate.
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Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use... and improve global collaboration. Their old document management systems were slow and siloed. Hyland delivered a cloud-based content management solution on AWS. This made it easier for teams worldwide to access files and meet compliance needs.
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OnBase helped Priority Health automate over 90 business processes and 100% of member onboarding. The Michigan-based health insurer replaced manual,... paper-based workflows with enterprise content management. Staff now spend less time on paperwork and more time serving customers. Integration with Cognizant Facets gives a full view of member data. App development speed increased by 77%.
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Hyland RPA helped a leading investment bank automate its daily regulatory reporting. The manual process took over four hours each... day and caused delays and errors. With Hyland RPA, the bank eliminated manual labor and reduced human error. The automation improved compliance and saved significant time for skilled employees. The solution streamlined reporting in the banking sector.
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Hyland helped First Ukrainian International Bank digitize its content. The bank faced problems with too many paper documents in different... formats and locations. This made work slow and hard for employees and customers. Hyland's solution made processes faster and easier. The bank is now ready for future growth and better customer service.
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Alfresco by Hyland helped Cecabank modernize its legacy, paper-based systems. Cecabank needed a secure, efficient platform for its wholesale banking... services. The bank chose Alfresco for its process management features. They started with a pilot for financial transaction approvals. Alfresco made processes easier and more efficient. The new system, Rocket, improved usability and solved issues with old applications.
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Hyland OnBase helped Axxess International Inc. , a freight forwarder and customs broker with over 170 employees, improve process efficiency...during the pandemic. The company faced challenges with remote work and document integration. Hyland's content management solution enabled better process management and business continuity. Axxess International chose to invest in technology to support growth and remote operations. The solution streamlined accounts payable and document handling for the team.
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Hyland IDP helped Valeris speed up patient enrollment. Valeris used to spend 25-30 minutes processing each document. Now it takes... only 5 minutes. The company saved 40% of the time on this process. Hyland IDP also helped Valeris handle seasonal spikes in workload. Valeris plans to use Hyland IDP for more programs in the future.
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Alfresco by Hyland helped the National Institute for Nuclear Physics (INFN) improve collaboration for over 5,000 employees and associates. INFN needed a... secure way to share sensitive documents, images, and multimedia across dozens of research sites. The platform enabled project site creation, version control, and easier workflow management. Teams now collaborate better and manage research content more efficiently. This supports advanced research in nuclear and astroparticle physics.
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The Judge Group used Hyland's OnBase content services platform to improve contractor onboarding. The company faced challenges with manual document... tracking and complex compliance requirements. OnBase allowed them to automate document management and version control. Compliance managers now use templates in OnBase, making the process more secure. Contractors receive onboarding packets through an online portal with email notifications. The solution reduced manual work and improved efficiency.
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Hyland's Alfresco platform helped Mintel replace over 10 separate content management systems with one unified solution. Mintel, a global market... intelligence agency, faced challenges managing massive volumes of content across legacy systems. With Alfresco, they centralized content creation, management, and publishing. This digital transformation began with their long-form content reports, streamlining processes and improving efficiency. The new system made it easier to find and manage content, supporting Mintel's growth.
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Renault used Hyland's Nuxeo Platform to solve document management and collaboration challenges. The ASK2 project unified knowledge from seven systems... into one platform. The solution digitized approval processes and improved traceability. Nuxeo's workflow automation and security features supported global users and strict data confidentiality. Renault gained efficiency and innovation across its worldwide operations.
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Cisco used the Alfresco platform from Hyland to fix content chaos. Their sales and partner teams spent 15% to 20%... of their time searching for information. This cost Cisco over $375 million a year in lost productivity. The Alfresco platform helped Cisco move faster and work better. SalesConnect now supports over 87,000 users in 151 countries.
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Hyland's Nuxeo Platform helped Electronic Arts deliver secure and reliable access to game versions. EA needed a scalable solution for... over 70 global teams working on multiple game builds. Their old system could not keep up with the demand for fast, secure delivery. Nuxeo enabled agile development and faster releases, supporting EA's complex game development needs.
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Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use... and improve global collaboration. Their old document systems were slow and isolated. With Alfresco on AWS, Liberty Mutual enabled remote, paperless operations worldwide. The solution improved compliance and sped up solution delivery.
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Cisco, a leading networking company, faced challenges with their sales and partner teams spending 15% to 20% of their time searching for information. This inefficiency cost... them over $375 million annually. To address this, Cisco implemented Hyland's Alfresco platform. The platform helped centralize content, improving speed and flexibility for their sales teams. As a result, Cisco launched SalesConnect, a centralized sales content and training platform, which became their fastest adopted platform, supporting 87,000+ users in 151 countries.
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Electronic Arts needed a solution to manage their complex game builds securely and efficiently. Their existing system was outdated and... couldn't scale. They chose Hyland's Nuxeo Platform for its agile development support and ability to accelerate development. The platform reduced time and resources needed by minimizing custom coding. This allowed EA to provide secure and reliable access to game builds throughout the game life cycle.
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UNC Health faced challenges due to its rapid growth and acquisition of hospitals, leading to IT management complexity and data access issues. They wanted to... streamline operations and improve efficiency. UNC Health chose Hyland to capture, index, and unify access to documents and images within their systems. This solution eliminated silos of medical images and improved collaboration and operational efficiency across the enterprise.
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American National Bank of Texas needed a new document management system to support compliance and integrate with their existing systems. Their old system... was being phased out, and they wanted to avoid the costs of maintaining in-house hardware. They chose Hyland's OnBase platform in the cloud. This platform helps them automate business processes and manage documents securely. It also allows them to build solutions for specific business challenges, reducing the need for additional software.
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Hyland's Nuxeo Platform helped ABN AMRO Bank modernize its information management. The bank faced problems with fragmented legacy ECM systems... and information silos. Hyland provided an integrated and intelligent solution for managing information. This improved how ABN AMRO serves its clients and stakeholders. The new system supports better service and long-term value for the bank.
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