Real-World Case Studies and Customer Success Stories with Hyland

Hyland's image sharing solution helped a university medical center speed up stroke diagnosis for patients in remote areas. The center faced... delays from slow PACS systems and manual CD imports. Hyland provided a zero-footprint enterprise image viewer. This made it easier for clinicians to view and share images from anywhere. The solution reduced IT workload and improved patient care speed.
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OnBase by Hyland helped Nemours Children's Health grow and improve patient care. The health system faced care and cost challenges.... OnBase allowed the team to meet these challenges without adding more staff. Raeanna Bonetti shared how the solution empowered her team. The focus was on better patient outcomes and operational efficiency.
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Hyland's OnBase helped Skagit Regional Health replace an outdated document management system. The hospital needed better functionality and less manual... work. OnBase provided a central place for all patient information, including images and documents. The solution improved integration with critical systems. Staff now spend less time on paper and manual tasks.
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OnBase by Hyland helped The London Clinic replace its old medical record system. The clinic wanted a single patient record... view and better workflows. They used OnBase for single sign-on, scanning, HL7 integration, and electronic forms. The first phase went live in December 2022. The solution improved patient data access and streamlined clinical processes.
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Jefferson Health used Hyland's enterprise imaging solutions to support rapid expansion from 2 to 18 hospitals. The organization needed a... scalable digital platform to connect legacy systems. They implemented Acuo VNA, PACS, enterprise dictation, and a workflow manager. These tools help radiologists collaborate, subspecialize, and distribute studies across multiple locations. Hyland's solutions enable Jefferson Health to deliver better patient care.
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Acuo VNA helps Yale New Haven Health manage 1. 3 million imaging studies each year. The health system needed to...combine data from many hospitals so doctors could access medical images easily. Acuo VNA became the main tool for collecting and sharing this data with Epic and other systems. Now, doctors can quickly find patient images from any hospital in the network. This makes collaboration and patient care better across the health system.
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Hyland helped UNC Health integrate enterprise imaging with its EMR. The health system eliminated 9 PACS, decommissioned 6 more, and... removed 3 reporting systems. This created a single, unified patient imaging record. Clinicians now access all health data and images in one place. IT management is simpler and patient billing is streamlined.
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OnBase by Hyland helped The Royal Marsden Hospital digitize patient records. The hospital wanted to remove paper and improve workflows.... They used OnBase for electronic document management in their Rapid Diagnostic and Assessment Centers. This made clinical and administrative work faster. The solution links digital documents to their existing patient record system, supporting better care and future upgrades.
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Hyland helped a regional community hospital in South Carolina reduce system sprawl after major expansion. The hospital had nine separate... Allscripts EMR systems with over 25 million patient documents across 29 practices. After moving to Epic via Community Connect, they needed to centralize all legacy documents and data. Hyland provided a solution to convert and consolidate documents, images, and metadata into one central repository, improving information access and supporting better healthcare delivery.
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Nuxeo Platform helped CVS Health modernize its outdated knowledge management system. The old system limited agility and flexibility for 20,000... to 25,000 customer care agents. With Nuxeo, CVS Health improved access to current coverage details for customer plans. The open-source platform also gave CVS Health the flexibility to add new solutions in the future. This upgrade supports better customer service and ongoing innovation.
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UNC Health used Hyland to unify access to documents, images, and media across its growing network. The solution integrated with... Epic EMR, eliminating nine PACS and three reporting systems. This improved operational efficiency and reduced costs. Staff no longer rekey data, thanks to OCR and automated workflows. Patient images are now available enterprise-wide in real time, speeding up consults and reducing repeat tests. UNC Health achieved Stage 7 in three HIMSS analytics domains.
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University of Notre Dame used Hyland OnBase to digitize and centralize first-year student advising. Advisors now access all student information... in one place, including real-time data from Banner SIS. This improved service, increased visibility, and saved time by eliminating paper files. The university processed course drops three days faster and gained robust reporting for better decision-making. OnBase helped maintain high retention rates and enhanced the student experience.
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Hyland's Alfresco platform helped the Royal Australasian College of Physicians organize, store, and share valuable training and education content for over 13,500 physicians and 5,000 trainees. The college needed... a content management solution that worked for a technology-averse membership. Alfresco made it easy to access professional training, conference materials, and case studies. The platform supported lifelong learning and quality performance for members. This improved information sharing across Australia and New Zealand.
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OnBase helped John Carroll University modernize its academic petition process. Staff struggled with a dated system and poor visibility. OnBase... replaced manual tasks with e-forms and automated workflows. Students now submit clear, detailed petitions. Staff can adjust processes quickly. The solution supports campus-wide digital transformation.
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OnBase by Hyland helped the University of Utah move from paper-based processes to digital workflows. The university, with over 35,000... students and 18 colleges, used OnBase to manage admissions and accounts payable. Now, OnBase stores about 11 million documents and over 13 terabytes of data. Thousands of users access documents through an integration with the Management Reports system. OnBase in the Hyland Cloud supports security, compliance, and 99.99% uptime.
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OnBase helped the University of Texas at Dallas manage admissions and enrollment for over 27,000 students. The university expanded OnBase... from the Registrar’s office to 25 departments. OnBase became essential for processing all graduate and undergraduate applications. The system improved efficiency for both faculty and students. UTD saw OnBase as the most important application during peak admissions.
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Hyland Automate helped Indiana State University modernize its financial aid operations. The university replaced static legacy forms with dynamic, cloud-native... forms featuring digital signatures and real-time conditional fields. This improved operational efficiency and user experience for students, parents, and staff. Automate integrated with existing systems, streamlining workflows and enabling scalability. ISU plans to expand Automate to more departments for broader impact.
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OnBase by Hyland helped the University of Notre Dame improve student advising. The university faced problems with paper records and... data silos in its First Year of Studies. Advisors used 18 separate databases and many spreadsheets. OnBase created a digital student file that brought all information together. Advisors now see all student data in one place. They can access documents, notes, and real-time updates. This makes advising faster and more accurate. Security features protect sensitive student information.
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OnBase by Hyland helped the Virginia DMV save $500,000 in shipping costs in the first year. The DMV scanned and... managed millions of documents using OnBase. Employees can now retrieve and print documents without leaving their desks. The solution improved productivity, security, and customer service. The DMV automated record retention and eliminated document backlogs. The project finished on time and on budget.
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Hyland's OnBase platform helped the State of Ohio expand digital services across 25+ departments and 10+ agencies. Over five years,... Hyland Global Services supported 50+ projects and grew the solution to 8,000+ users. Regular consultations and project management meetings guided the expansion. The state built an internal OnBase team and improved staff efficiency with centralized information access. Ongoing education and expert support enabled scalable digital transformation.
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Hyland helped Dirección General de Tráfico (DGT) in Spain move from a paper-based system to a digital office. DGT faced challenges... with document traceability and high costs before 2015. Hyland's solution enabled electronic document management and workflow automation. DGT now saves over 2 million euros each year. The new system improved efficiency and transparency for millions of vehicle and road safety records.
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Hyland Alfresco helped CASS automate social security processes. The platform unified document management and improved compliance. CASS managed a high... volume of paperwork with just 150 employees. Security and legal traceability improved with electronic signatures. The solution enabled better citizen and employee experiences. CASS is now ready for future EU agreements and international collaboration.
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Hyland OnBase helped the State of Ohio start its digital transformation. The state worked with Hyland Global Services for five... years. They had regular meetings and planning sessions. The partnership led to over 50 projects. Thousands of users across state agencies benefited from the solution. The ongoing support ensured the system could grow with the state's needs.
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Hyland's Alfresco Digital Business Platform helped the United States Department of Housing and Urban Development modernize its IT systems. HUD needed to... replace many old document management systems that were expensive and hard to update. The new Alfresco-based solution runs in the Microsoft Azure cloud and supports the whole department. HUD used open source technology for fast, low-risk testing and easy upgrades. The system was reliable, simple to use, and supported by Hyland's team.
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OnBase by Hyland helped the Virginia Department of Motor Vehicles manage millions of documents. The DMV wanted to scan documents... directly from 73 customer service centers, 35 DMV Selects, and 1,106 dealer centers. OnBase provided document capture, management, and workflow tools. The DMV saved $500,000 in shipping costs. Employees found the system easy to use.
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OnBase by Hyland helped a property and casualty insurer cut new policy processing from two days to 20 minutes. The insurer integrated... OnBase with Guidewire ClaimCenter, giving 1,500+ staff instant access to all claims data. The solution eliminated paper files, saving over $1.5 million each year. OnBase automated workflows, improved accuracy, and enabled first-call resolution. Staff now handle high claim volumes without sacrificing service.
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OnBase helped Priority Health automate over 90 business processes and 100% of member onboarding. The Michigan-based health insurer replaced manual,... paper-based workflows with enterprise content management. Staff now spend less time on paperwork and more time serving customers. Integration with Cognizant Facets gives a full view of member data. App development speed increased by 77%.
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Alfresco Content Services helped Liberty Mutual Insurance save $21 million in five years. The company wanted to reduce paper use... and improve global collaboration. Their old document systems were slow and isolated. With Alfresco on AWS, Liberty Mutual enabled remote, paperless operations worldwide. The solution improved compliance and sped up solution delivery.
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ASEFA used Hyland Alfresco Content Services to digitize its quotation workflows. The company automated manual tasks and centralized document management.... This led to a 150% increase in quotation processing capacity. ASEFA reduced document duplication and improved process control. Customer response times dropped and satisfaction rose. The solution is scalable for future growth.
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OnBase by Hyland helped a property and casualty insurance company solve problems with legacy systems and disconnected information. The insurer used... OnBase to centralize documents and streamline claims and underwriting. Now, nearly 200 offices and over 1,500 staff can access information quickly. New policy submissions dropped from two days to just 20 minutes. OnBase integrates with Guidewire ClaimCenter, making processes faster and more accurate.
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Liberty Mutual Insurance used Hyland's Alfresco Content Services on AWS to digitize operations and reduce paper use. The company rolled... out the solution to underwriters and claims managers worldwide. Employees now access documents faster and no longer need to print files. The platform helped Liberty Mutual save $21 million over five years by cutting paper, printing, and storage costs. The solution also improved regulatory compliance and enabled rapid deployment of new environments.
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RBC Capital Markets used Hyland's Alfresco Digital Business Platform to modernize post-trade operations. The bank built 14 new applications for... 3,500 users, improving efficiency and regulatory compliance. Alfresco enabled process automation and document management for tax, payments, and audit workflows. The platform's flexibility allowed rapid app development and integration with core banking systems. RBC now quickly meets business needs and scales solutions across teams.
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Hyland OnBase helped Toyota Financial Services automate and centralize document workflows. The company reduced staff time spent on operations by... 60%. Customer response times dropped, boosting satisfaction and reducing cancellations. Full traceability improved internal control and auditability. The solution integrated with SAP and other enterprise tools, supporting ongoing process improvements.
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BBVA used Hyland Nuxeo to unify document management across multiple countries. They migrated millions of documents from legacy and third-party... systems into a single, scalable platform. Nuxeo enabled fast search, workflow automation, and high availability. BBVA improved speed, efficiency, and data accessibility for teams in Mexico and Madrid. The new system supports future automation and digitalization goals.
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OnBase by Hyland helped Alliant Credit Union move from limited document scanning to full enterprise content management. Alliant automated manual,... paper-based processes across departments. Over 95% of their documents are now electronic. OnBase integrated with their Symitar core system for instant, secure access to member documentation. The credit union built workflows for HR onboarding, accounts payable, and contract management, improving efficiency and process automation.
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Alfresco platform by Hyland helped RBC Capital Markets modernize post-trade operations. The bank used Alfresco to digitize confirmations, payments, tax... provisioning, and regulatory compliance. In three years, they built 14 new applications for 3,500 users. The platform improved operational efficiency and internal controls. It also made it easier to meet regulatory requirements and adapt to new business needs.
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Alliant Credit Union used Hyland's OnBase platform to automate document management and workflows. Over 95% of their documents are now... electronic. Integration with Symitar enabled instant access to member data. Accounts payable processing time dropped by 70%. Fraud investigations that took hours now take minutes. The solution improved accuracy, reduced costs, and freed staff for other tasks.
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Hyland helped First Ukrainian International Bank digitize its content. The bank faced problems with too many paper documents in different... formats and locations. This made work slow and hard for employees and customers. Hyland's solution made processes faster and easier. The bank is now ready for future growth and better customer service.
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Hyland RPA helped a leading investment bank automate its daily regulatory reporting. The manual process took over four hours each... day and caused delays and errors. With Hyland RPA, the bank eliminated manual labor and reduced human error. The automation improved compliance and saved significant time for skilled employees. The solution streamlined reporting in the banking sector.
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Alfresco by Hyland helped Cecabank modernize its legacy, paper-based systems. Cecabank needed a secure, efficient platform for its wholesale banking... services. The bank chose Alfresco for its process management features. They started with a pilot for financial transaction approvals. Alfresco made processes easier and more efficient. The new system, Rocket, improved usability and solved issues with old applications.
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Hyland OnBase helped American National Bank of Texas move to cloud-based document management. The bank migrated 2.5 million documents and... automated business processes across departments. Lending workflows cut loan processing from two hours to under 20 minutes. Treasury onboarding dropped from five days to less than a day with DocuSign integration. The solution improved compliance, enabled remote work, and empowered employees to focus on customer service.
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