Real-World Case Studies and Customer Success Stories with Hearsay Social

Yext helped Accor boost its digital presence. Accor saw a 30% increase in Listings impressions and 38% year-over-year growth in... website clicks. The company doubled its destination page conversion rate and increased unbranded search traffic to 56%. Accor created 100,000 landing pages in 18 languages, driving a 109% rise in Google impressions and a 103% increase in click-through rates. Real-time hotel status updates and reduced paid search reliance improved efficiency.
Show More..

Yext helped Brookdale, the largest senior living operator in the US, fix its online listings. Brookdale used Yext to update... names, addresses, and phone numbers for over 1,100 communities. The platform made it easy to keep information accurate across 175 digital services. Brookdale saw a 76% increase in listings presence, corrected 48,000 addresses, and added 240,000 photos. This improved search discoverability and made it easier for families to find the right care.
Show More..

Yext Listings helped IHG Hotels & Resorts manage over 332,000 listings across 176 publishers. IHG saved significant time by automating... updates for 6,500 hotels. The platform ensured consistent, accurate information across Google, TripAdvisor, and other sites. IHG saw a 13% growth in listings impressions and 4% growth in listings actions year-over-year. Unbranded search grew by 8%, and Google listings delivered over 1 billion impressions and 20 million actions. Yext's analytics and expert support helped IHG benchmark against competitors and find new growth opportunities.
Show More..

Yext helped Marston's, a UK restaurant brand, boost its digital presence. After implementing Yext Site Search, Marston's saw a 260%... increase in website search volume and a 330% rise in clickthrough rate. The company used Yext's CMS and Location Listings to manage data for over 1,000 locations, making 170,000 updates in 2020. With Yext Reputation Management, Marston's monitored 400,000 reviews and raised its average star rating from 3.9 to 4.3. Yext solutions now drive Marston's business strategy and KPIs.
Show More..

Yext helped Salvatore's Old Fashioned Pizzeria fix inaccurate listings and boost online visibility. The restaurant chain updated business info and... menus across 175 digital services. This led to a 38% year-over-year growth in listing clicks and a 39% increase in customer actions. Salvatore's suppressed over 200 duplicate listings and made 1,400 profile updates. The team also pulled in 4,200 reviews for better reputation management and more online orders.
Show More..

Yext helped Fazoli's triple its online sales after a digital transformation. Fazoli's used Yext to manage location data, update menus,... and improve local SEO. The Olo integration let franchisees update menus for each restaurant. Yext Reputation Management boosted review response rates to over 80%. Fazoli's saw 71% growth in branded search clicks, 32% in unbranded clicks, and a 21% drop in website bounce rate. Customer complaints fell and website traffic soared.
Show More..

Yext helped Speedy, a leading French automotive maintenance company, improve its online visibility. Speedy used Yext to update information for... nearly 500 shops across France. The Yext dashboard let Speedy track Google Maps impressions and manage local listings. During the pandemic, Yext enabled Speedy to keep customers informed about changing hours and services. Speedy maintained strong online and in-store traffic, supporting essential workers with reliable service information.
Show More..

Yext helped InstaVolt, the UK's largest ultra-rapid EV charging network, boost its brand visibility. After optimizing over 750 locations, InstaVolt... saw an 85% increase in Google Search impressions in one year. The team unified location data and improved online listings, making chargers easier to find. Unbranded search term impressions rose 69%. InstaVolt also achieved an 8% year-over-year increase in average star rating and responded to 100% of reviews across all locations.
Show More..

Point S UK used Yext to help independent garages get found online. Many garages struggled with digital visibility. Yext let... members manage their presence on search engines, social media, and directories. This helped garages attract new customers in a digital-first market. Point S UK aimed to help members compete with national chains and adapt to new trends like AI and electrification.
Show More..

Yext helped California Closets boost visibility and foot traffic for 182+ showrooms. Before Yext, manual updates to web pages slowed... down local teams. With Yext Pages, Listings, and Knowledge Graph, franchisees now control their content and keep information accurate. California Closets made 62.8K profile updates, suppressed 340 duplicate listings, and saw a 45% increase in Google Search impressions. The platform improved SEO, customer engagement, and brand reputation across all locations.
Show More..

Yext Listings helped Booker Group manage 7,171 retail locations and over 21,000 listings across 34 publishers. Booker saw a 12%... year-over-year increase in Google impressions, reaching 56 million. Unbranded visibility rose by 38%, bringing in 30 million new impressions. The platform enabled 3.48 million customer engagements and 2.8 million conversions to driving directions. Booker now empowers independent retailers with accurate, up-to-date digital profiles and plans to expand with Yext Reviews.
Show More..

Yext helped The Gym Group manage online listings and reviews for over 240 gym locations. The team used Yext to... respond to 44,000 reviews in five weeks. Five-star reviews grew by 374%, from 7,870 in 2021 to 37,266 in 2024. Listings management saved 2,379 hours and enabled 28,547 updates. Clicks to directions increased 104%, and unbranded keyword traffic share rose from 45% to 69.5%.
Show More..

Yext Knowledge Graph helps Caribou Coffee manage accurate menu and store information for over 500 locations. Before Yext, Caribou Coffee... relied on spreadsheets and multiple disconnected systems. Now, real-time updates reach customers across listings, apps, and third-party sites. Local teams can quickly share changes like closures or product sellouts. This builds customer trust and supports Caribou Coffee’s growth and reputation.
Show More..

Yext helped Domino's update listings and pages for nearly 7,000 U. S. franchise locations. Domino's needed a way to keep...store information accurate without burdening franchise owners. Yext's platform let Domino's manage holiday hours and store details from one place. This reduced manual work and errors. Internal reporting improved, giving Domino's fast access to new data. The solution made it easier for customers to find local stores online.
Show More..

Yext helped Deutsche Telekom manage information for 700 retail shops online. The company used Yext Listings and Pages to keep... store data accurate across search engines and platforms. Yext migrated over 23,000 reviews and integrated 31,000 more in 11 months. Google Direction clicks and Search Views rose by 10% year over year. Deutsche Telekom gained better control of its online reputation and improved customer engagement.
Show More..

Yext Site Search helped Cox Communications boost its site search conversion rate by 51%. The company also saw a 59%... drop in repeat on-site searches. Cox used Yext to manage brand information and create SEO landing pages. The new search experience made it easier for customers to find answers fast. Cox also launched over 6,500 new service area pages and redesigned 132 location pages, leading to a 144% increase in page views.
Show More..

Samsung used Yext to upgrade its help site search. The team replaced Elasticsearch with Yext for better knowledge management and... search accuracy. In eleven weeks, Samsung saw a 45% increase in NPS, a 33% rise in CSAT, and a 19% boost in customer engagement. Yext's analytics helped Samsung improve content strategy and clickthrough rates. The new solution made it easier for customers to find answers and reduced support calls.
Show More..

Yext's commerce solutions helped Casio improve its website search. Casio wanted to make shopping easier and more fun for visitors.... The company switched from keyword-based search to Yext's natural language search. Casio used Yext's integration with Adobe Experience Manager. After launching Yext, Casio saw a 3x higher conversion rate. The new search also improved the user experience and lowered support costs.
Show More..

Yext helped SureFire Local automate online listings management for over 3,400 locations. In 2024, customers made more than 68,000 profile... updates and processed 89 million API requests through Yext. SureFire Local's platform now lets customers manage listings, monitor reputation, and track competitors from one dashboard. Yext's stable API and responsive support improved efficiency and ROI for SureFire Local. The partnership enabled SureFire Local to expand its services and boost customer search visibility.
Show More..

Yext helped AdCellerant achieve 94 million listing impressions in one year. The digital advertising agency used Yext to manage thousands... of client listings, reviews, and social media posts from a single platform. AdCellerant saw a 20% increase in impressions and an 18% rise in clicks year-over-year. The team managed 81,000 reviews and kept a 4.92 average star rating. Yext's centralized dashboard and analytics tools improved operational efficiency and campaign performance.
Show More..

Yext helped Italiana Petroli boost its online visibility and customer engagement. The company updated over 1,000 listings and created 1,900... new Google Business Profile cards. This led to a 252% increase in clicks for driving directions and a 310% rise in clicks to call. Italiana Petroli saw a 270% jump in website clicks from listings. The partnership enabled real-time updates and better customer feedback management across 4,500 locations.
Show More..

Yext Knowledge Graph helped Ochsner Health centralize and automate data for over 5,000 providers across 46 hospitals and 370 urgent care centers. Before Yext, Ochsner... managed provider profiles manually, with siloed data and no automation. With Yext, they now power "Find a doctor" and location search, improving patient experience and SEO. The platform enables real-time, accurate information for patients and supports review management and business listings. Ochsner uses Yext to optimize workflows, gather insights, and future-proof their digital strategy.
Show More..

FedEx used Yext to manage reviews and boost discoverability for over 725 locations in Latin America and the Caribbean. With only 10... part-time agents, FedEx streamlined review management using Yext's centralized platform and response templates. In two years, review volume rose 64%, and the team responded to over 90% of reviews while halving response time. Five-star reviews jumped 97%, and "Get Directions" clicks grew by 32%. FedEx also gained valuable insights to improve customer experience and retail operations.
Show More..

Yext helped La Poste automate updates for 35,000 contact points, including post offices and pickup locations. This led to 550... million Google views and a 53% increase in clicks for directions. La Poste saved over 1 million work hours per month by using Yext's platform. Customer satisfaction rose by 11.5% in one year. The solution improved local SEO and made information easier to find online.
Show More..

Yext Search helps Lulu Press deliver fast, accurate answers to self-publishers. Lulu used Yext to centralize videos, FAQs, and guides... in one searchable knowledge base. After launch, 94% of searches returned structured data, and Lulu saw 11,000 support searches per month. The case deflection rate reached 45%, and positive customer satisfaction scores rose by 7%. Video content was found over 71,000 times, and text-based resources over 350,000 times.
Show More..

Yext helped the Protestant Church in the Rhineland boost digital engagement. The church saw a 29% increase in review response... rate and cut average response time from 237 to 74 hours. Their overall rating rose to 4.5 stars across 1,800 locations. Yext's review management platform let staff reply to parishioners' questions online. This improved brand visibility and built trust with 2.2 million members.
Show More..

Yext helped McFIT manage 9,500 listings across Europe. McFIT used Yext to correct 40% of their online address entries and... boost their Google visibility. The platform let McFIT update location data, courses, and social links from one place. After 18 months, McFIT saw a 26% year-over-year increase in clicks on their listings. Yext also enabled McFIT to analyze reviews and track local competition. This improved brand consistency and digital marketing results.
Show More..

Thryv used Yext to automate business listing updates for its small business clients. With Yext integrations, Thryv synced 1.4 million... external profile updates across 163,000 locations in 2023. Locations using over 75% of the publisher network saw 43% more Google clicks. Thryv's in-house team built a UI that connects with Yext, making updates fast and easy. The partnership lets Thryv operate with a lean team and deliver better results for clients.
Show More..