Real-World Case Studies and Customer Success Stories with Contentsquare

Contentsquare helped Mitre 10 improve their online shopping experience. The team used journey analysis to find that users left after... seeing a 'no results' search page. They added a product carousel, which led to a 42.3% increase in revenue for that audience. A 50/50 A/B test on product pages improved clarity and led to a 5.77% revenue increase for desktop users and 1.36% for mobile users. Mitre 10 made decisions based on customer data and empathy.
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Contentsquare helped BFL Group improve their website and app for new customers in Saudi Arabia. BFL Group used Experience Analytics... and Journey Analysis to see real-time user behavior. They found that mobile users bounced from product pages when items were out of stock. The team used these insights to make fast changes and increase conversion rates. Contentsquare gave BFL Group a full view of their customer journeys, helping them grow in a new market.
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Contentsquare helped Ecosa improve online shopping for mattresses and bedding. Ecosa used Experience Analytics, Heatmaps, and Journey Analysis to test... new page layouts. Moving product thumbnails increased conversion rates by 71.57% overall, with 111% on mobile and 28% on desktop. Adding top product categories to the empty cart page boosted conversions by 6.4%. The design team now uses Contentsquare for all user experience decisions.
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Hotjar by Contentsquare helps Canyon improve its website user experience. The UX team uses Surveys, Session Replay, and Heatmaps to... find bugs, collect feedback, and recruit users for testing. These tools let teams see both numbers and real user actions. Always-on feedback makes it easy to spot problems and fix them fast. Multiple teams share insights and work together to make the site better for customers.
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Contentsquare helps WhistleOut understand user behavior on their site. WhistleOut needed to improve conversion rates and user experience for their... mobile and internet plan comparison tools. Previous analytics and heat mapping tools lacked detail and real-time insights. Contentsquare provides instant data on user interactions, including clicks, exposure rates, and revenue impact. This lets WhistleOut quickly identify what features users value and optimize their site for better results.
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Contentsquare helps fresh grow its global ecommerce business. The team uses Contentsquare to understand user behavior and improve the online... customer journey. They found and fixed issues that hurt the add-to-cart rate for new products. Contentsquare gives fresh data to make better decisions and optimize product pages. The platform supports fresh in creating a better digital shopping experience.
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Contentsquare helped Blibli improve their ecommerce campaigns. The team used Experience Analytics and Heatmaps to find problems on key pages.... They moved brand deals and vouchers above the fold and changed layouts. Bounce rates dropped by 6%. Exposure to key offers rose by 226% and 53%. Click rates on banners went up by 60%. These changes led to $11.6K extra revenue in one day.
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Contentsquare helped OLLY increase website revenue by over 20%. OLLY used Contentsquare's Experience Analytics, Heatmaps, and Journey Analysis to improve... campaign landing pages. The team found low tap rates and high hesitation on subscription sections, so they added clear subscription details. They also improved fitness landing pages by moving products higher and adding more calls to action. These changes led to better user engagement and higher conversions.
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Contentsquare helped Cotton On Group improve customer experience across its retail brands. The company faced high website bounce rates and... fragmented ecommerce operations. Contentsquare's Experience Analytics, Heatmaps, and Journey Analysis tools gave real-time insights into user behavior. The team used these insights to fix navigation issues and guide users to checkout. This led to better site navigation and higher conversion rates.
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Contentsquare Experience Analytics helped Golf Digest Online (GDO) improve its digital experience. GDO used Contentsquare to test new features, improve... services, and optimize its mobile app. The platform let GDO run user tests with 78 people instead of just 5. GDO found and fixed booking journey issues. This led to a 2.6-point increase in conversion rate.
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Contentsquare helped Halfords improve their online customer experience. Halfords used Contentsquare’s Experience Analytics, Session Replay, and Voice of Customer tools.... The team found over 60 actionable insights and made quick changes to their Black Friday hub. This led to a 2.4 percentage point increase in NPS in 2 months. They also saw a 15% increase in conversion rate from the Black Friday Hub webpage.
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Contentsquare helped Electrolux Group improve their repair service page. Electrolux used Session Replay and Heatmaps to find where users struggled.... They saw a 35% drop-off at the product search step. The team fixed the search tool based on these insights. This led to a 4% increase in service repair page completion rate.
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Contentsquare helped MyDeal improve its mobile and website customer journeys. MyDeal used Contentsquare to get a full view of user... behavior and digital experience. The team tracked new metrics like hesitation time and frustration score. They saw a 2% increase in conversions on the payment page. Revenue from homepage product carousels grew by 336%. Contentsquare made it easy for teams to find insights and act fast.
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Clarins used Contentsquare’s Experience Analytics and AB Tasty integration to improve its website conversions. The team found users struggled to... distinguish between similar product images, leading to low conversions. By adding sun and moon icons to product tiles, Clarins made it easier for shoppers to tell day and night creams apart. This simple change increased conversions on the moisturizers page. Clarins also launched a 'spin the wheel' game to boost engagement and sales for its new product line.
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Heap by Contentsquare helped Alo Yoga see the full customer journey from ad to purchase. Before, Alo used many tools... but could not track users across their site. With Heap by Contentsquare and Shopify, Alo found friction in mobile checkout and built a mobile app. The app's social feed and yoga classes increased user retention. Alo increased its mobile conversion rate by 3x using these insights.
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Contentsquare helped INKEY improve its interactive skincare tools. INKEY used Experience Analytics, Journey Analysis, and Heatmaps to understand user behavior.... The team found that customers who used the Skincare Quiz had a 258% higher conversion rate and 40% higher average order value. 75% of quiz orders came from new customers. Customers who bought through the quiz had a 31% higher retention rate. INKEY used these insights to boost engagement and sales.
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Contentsquare helped MediaMarkt improve its online checkout journey. The digital team used journey analysis and heatmaps to find where users... dropped off. They fixed friction points in the checkout process. This led to higher conversion rates and more digital revenue. Team efficiency improved as they shared insights and made changes faster. Customer satisfaction and loyalty also increased.
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Contentsquare and GetFeedback help Carrefour connect user feedback with real user behavior. Carrefour uses GetFeedback to collect customer feedback and... track NPS and CSAT. By integrating with Contentsquare, Carrefour can see what users did before leaving feedback. This helps them find friction points and understand why customers drop off. The partnership lets Carrefour prove that new features solve real customer problems.
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Contentsquare helped ASICS improve its web experimentation program. The ASICS team struggled to turn user data into actionable insights and... needed a better way to analyze A/B tests. Contentsquare made it easy to track dynamic site elements and analyze test results instantly. The platform saved time and helped the team make data-driven decisions. ASICS used features like heatmaps and journey analysis to optimize the user experience on their ecommerce site.
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Contentsquare's Experience Analytics helped Rakuten improve their shopping cart page. Rakuten saw that many users viewed the cart but did... not convert. Using Contentsquare, they analyzed user behavior and found the checkout process was confusing. They redesigned the cart into four steps. This change increased the conversion rate between checkout initiation and shipping by 10%.
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Rhone used Contentsquare to improve its digital experience and boost seasonal sales. Before Contentsquare, Rhone struggled with limited analytics and... could not easily share insights. Contentsquare gave Rhone tools like Experience Analytics and Heatmaps to track user behavior and test new ideas. The team used these insights to add buyer’s guides, which increased revenue. Contentsquare helped Rhone share results quickly and improve site performance during peak seasons.
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Contentsquare helped John Lewis & Partners improve digital experience and speed to insight. The team used Experience Analytics, Heatmaps, and... Journey Analysis to drive results. They saw a 27.3% increase in campaign banner engagement and 4x more traffic to their app from email. Platform adoption grew from 50 to 200 users in 18 months. The solution included onboarding, upskilling, and creating internal champions for data-driven decisions.
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Contentsquare Experience Analytics helped Etam improve its ecommerce campaign. Etam used heatmaps to see how users interacted with the Love... Price campaign. The team moved the promotional block higher on the homepage. Exposure rate for the block rose to 99.9%. Conversion rate per click on the campaign block increased by 16%. Changing subcategory order led to a 13% higher conversion rate per click.
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Contentsquare helped Koala improve their digital transformation. Koala used Contentsquare’s experience analytics and monitoring tools to track user journeys and... website performance. After moving away from Shopify, Koala faced technical debt and conversion drops. Contentsquare’s data showed issues with mobile speed and user experience. Koala fixed these problems and improved decision-making with cross-functional teams and better analytics.
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Heap by Contentsquare helped Thinx grow fast and keep more customers. Thinx used Heap to track user behavior and improve... their website. They saw a 5X increase in conversion rate for quiz users. Retention rate among quiz users reached 90%. Heap made it easy for Thinx to get reports and insights quickly. This let Thinx focus on growth and better user experience.
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Contentsquare helps ASOS use data to improve its website and app. ASOS wanted better insight into how customers shop online.... Before Contentsquare, they could not see key metrics like scroll rate or exposure rate. Contentsquare gives real-time data and easy-to-use insights. ASOS used these insights to change site navigation. After changes, they could quickly see how customers responded. This helps ASOS make fast, data-driven decisions to support global growth.
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Heap by Contentsquare helped NatureBox use data to improve every decision. NatureBox needed better analytics than Google Analytics could provide.... Heap by Contentsquare gave them flexible, automated event tracking. The team could easily segment top customers and analyze their behavior. This led to better customer insights and higher conversions.
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Contentsquare helped Harrods reduce cart abandonment by 8%. Harrods used frustration scoring and session replay to find and fix checkout... errors. The team improved error messages and optimized the delivery page. This led to a 50% drop in rage clicks and a 2% reduction in form abandonment. The checkout journey became easier for customers.
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Contentsquare helps Marks & Spencer improve their website for customers. The M&S team uses Heatmaps to see how landing pages... perform and find what customers like. They use Journey Analysis to spot where customers drop off and fix problems fast. Contentsquare gives M&S new data and insights to make better decisions. The team learned best practices from Contentsquare’s experts to get started.
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Contentsquare Experience Analytics helped PLUS Retail improve its website and app. The team lacked detailed data before using Contentsquare. With... Journey Analysis, they saw how customers moved through the site and app. They used these insights to focus on key pages and reduce drop-offs. Integration with SiteSpect enabled A/B testing, which boosted revenue, conversions, and click rate. PLUS Retail now makes better decisions and has more data to optimize the digital experience.
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Contentsquare helped Salomon improve their digital customer experience. Salomon wanted to shift from a B2B model to a direct-to-consumer strategy.... Their goal was to make digital sales the biggest part of their business. Contentsquare gave them tools to monitor site performance and user experience. The ecommerce team used these insights to support growth in China, Europe, and North America. Salomon aimed to reach new customers while keeping their brand identity strong.
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Contentsquare helped Calzedonia Group save $20,000 per year by removing underperforming homepage widgets. The Falconeri sales team used Contentsquare's Experience... Analytics and Heatmaps to find which widgets did not engage users. They saved 14 hours per week on manual updates and 2 hours per week on error handling. The team also removed 5-6 bugs each week. This let them focus on more important work and improved their website performance.
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Hotjar by Contentsquare helped Matalan improve their ecommerce site. The team used session recordings and feedback tools to find and... fix checkout issues. They saw a 1.23% increase in checkout conversions. They achieved a 17% rise in winning AB tests. Matalan built a custom dashboard to guide decisions. They delivered over 400% ROI in just 9 months.
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Hotjar by Contentsquare helps eShopWorld improve conversion rates for global e-commerce brands. eShopWorld uses Surveys, Heatmaps, and Session Replay to... find and fix conversion issues. The team starts by collecting shopper feedback with Surveys. They then use Google Analytics and Session Replay to dig deeper into user behavior. This process helps eShopWorld quickly spot problems and make changes that boost conversions.
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Contentsquare helped Hotel Chocolat fix three user experience issues on their website. The team used Experience Analytics, Heatmaps, and Journey... Analysis to find problems with the add-to-basket button, high blog bounce rates, and negative feedback on the contact page. They used Session Replay to see rage clicks and preselected product colors to fix the issue. They also used Journey Analysis to lower blog bounce rates and improve user flow. These changes made the site easier to use and improved customer experience.
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Contentsquare Experience Analytics helped New Look improve its product detail pages. The team used journey analysis and heatmaps to find... where users dropped off. They ran 16 tests, focusing on inline imagery, color swatch previews, and size selector optimization. Inline imagery increased desktop add-to-bag rate by 3.7%. Color swatch previews raised add-to-bag rate by 2.7%. These changes led to more revenue and better user experience.
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Contentsquare helped Zenni Optical improve their homepage. The team used Experience Analytics and Heatmaps to find problems. They saw the... homepage image was too big and the call to action was hard to find. After making changes, the homepage click-through rate went from 6% to 15%. Conversions increased by 3.5%, adding $15 million in revenue in 3 months.
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Contentsquare helped Specsavers improve website speed and boost conversion rates. Specsavers used Contentsquare’s Speed Analysis and Experience Analytics to combine... user behavior and performance data. The team set up real user monitoring and synthetic checks to measure site speed. After a backend update, they saw a 33% increase in conversion rate. Contentsquare made it easier for Specsavers to analyze data and work faster.
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Contentsquare helped DFS avoid problems during a big ecommerce replatform. DFS used Contentsquare's Experience Monitoring, Error Analysis, and Speed Analysis... to find and fix website errors fast. The platform gave teams clear data on how errors hurt customer experience and sales. DFS quickly found and fixed a major API error at checkout after launch. The partnership with Contentsquare and VML made the website move smooth and successful.
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Heap by Contentsquare helped Sur La Table increase product page views by 12%. The company also saw a 6% rise... in overall conversion rate. Sur La Table used Heap to get better insights into user behavior. The eCommerce team could make faster decisions and test changes quickly. Heap replaced slow, inflexible analytics tools and let the team focus on improving the customer experience.
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Contentsquare helped Early Settler improve their homepage using experience analytics and heatmaps. The team found that less visible content drove... more revenue than the most exposed tile. They rearranged the homepage to highlight better-performing sections. This led to a $9,747 revenue increase in just 4 days and a $50,000 uplift in one month. Early Settler saw higher engagement, lower bounce rates, and more time spent on the page.
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Heap by Contentsquare helped FIGS, an online medical apparel retailer, improve conversion rates and A/B testing. The integration with Shopify... made data collection easy and accurate. FIGS used the platform to track conversion rates by shopper cohort and marketing channel. They measured long-term A/B test impact on repeat purchase rate, average order value, and customer lifetime value. The solution allowed non-technical teams to manage analytics without heavy engineering effort.
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Contentsquare helped StoneX after their website relaunch. StoneX used Contentsquare’s Experience Analytics, Heatmaps, and Session Replay to understand user behavior.... The team found the visual browser extension in Heatmaps easy to use. Integration with Google Analytics revealed client login issues. Many teams at StoneX now use Contentsquare to improve digital experience and connect clients to global markets.
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Contentsquare helped NatWest improve its mobile and web app journeys. NatWest used Contentsquare’s Experience Analytics, Heatmaps, Session Replay, and AI... to find and fix issues. The team found a high drop-off in the mortgage application process. They used Session Replay to see users struggling with form errors and missing the ‘Continue’ button. NatWest added an auto-scroll feature to fix this problem. The number of Contentsquare users at NatWest grew by 50% between H1 and H2 2023.
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Admiral used Contentsquare's Experience Analytics and Session Replay to improve digital quality assurance. The team wanted to give online customers... the same high service as phone customers. They monitored 1000-1500 sessions monthly and scored each for quality. Contentsquare helped them quickly spot and fix issues, like a postcode error that affected 69% of users. This led to faster updates and a better digital experience for Admiral's customers.
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Heap by Contentsquare helped OppLoans increase conversion rates by 5%. OppLoans needed a simple analytics tool to improve user attribution... and funnel performance. The platform gave them real-time, detailed data without extra engineering work. They fixed a broken step in their funnel, leading to a seven-figure revenue boost. Faster partner onboarding brought over 2,000 more apps per partner.
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Heap by Contentsquare helped E*TRADE's analytics team move away from slow, high-maintenance legacy analytics tools. The old system took up... over half the team's time and delayed insights. With Heap's Autocapture, the team gained full control over event tracking. They no longer needed constant engineering support. This let them answer business questions faster and act on insights quickly.
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Heap by Contentsquare helped Esurance improve their online user experience. Esurance used Path Analysis to find where users got stuck... resetting passwords. They fixed the issue, making it easier for customers to reset passwords online. Support calls for password resets dropped from 33,000 to 2,500 per month. This change saved Esurance $225,000 every month.
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Heap by Contentsquare helped Northwestern Mutual become more data-driven. The product team needed a self-service analytics tool that worked with... their central data team. Heap's event visualizer and autocapture features made tracking easier and faster. Product managers could quickly connect analytics to app features. Teams now build reports and dashboards to track user engagement. They use Heap to analyze feature adoption and retention, improving customer journeys.
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Heap by Contentsquare helped LendingClub improve customer experience with better data insights. The old analytics tool was not flexible and... lacked data accuracy. With Heap, LendingClub tracked every click and created user cohorts. The team reallocated 78,400 labor hours and increased principal loan volume by over $1 million. LendingClub now serves thousands more customers using advanced analytics.
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Heap by Contentsquare helped H&R Block improve their tax software user experience. Detractors took 40 minutes longer to finish returns,... so H&R Block wanted to boost NPS and revenue by making the process faster. They redesigned the navigation to be more seamless and intuitive. This led to higher customer satisfaction, more return customers, and a better NPS. The changes also created more revenue opportunities.
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Contentsquare helped Buzz Bingo move from gut-based decisions to data-driven product management. Buzz Bingo used Contentsquare to analyze user behavior... and improve their website registration process. They ran A/B tests comparing single-page and multi-step forms, finding the multi-step form increased completed registrations. Contentsquare's form analysis revealed high tap rates on a non-clickable bonus box, leading to a new clickable feature. This change improved the customer journey and supported Buzz Bingo’s goal of increasing registrations.
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Contentsquare helped DPG Media improve their A/B test win rate by 22%. DPG Media used Contentsquare's experience analytics, heatmaps, and... journey analysis to understand user behavior. The team could find friction points and test better ideas. They used side-by-side heatmap analysis to see what worked. This led to more people signing up for subscriptions and better test results.
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Contentsquare helped PointsBet improve its online sports betting platform. PointsBet needed better insights than traditional analytics tools could provide. Contentsquare... gave the team real-time, behavior-driven analytics. The UX team used features like session replay, heatmaps, and journey analysis. They found and fixed friction points in the wagering process. This led to a smoother, more engaging user experience.
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Heap by Contentsquare helped FightCamp understand and improve its customer journey. FightCamp used Heap to track users across web, mobile,... and email. The tool unified customer data and made it easy to see the full buyer journey. FightCamp doubled its active user base since using Heap. The company used data to run experiments and optimize every touchpoint.
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Contentsquare helped Co-op Food understand their digital customers. The team needed a tool that was easy to use and quick... to set up. Contentsquare's platform made it simple for many teams to use data. The engineering team fixed site errors using session replay. UX teams used it to improve tests and features. Co-op Food saw an 11x ROI by making data easy for everyone to use.
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Heap by Contentsquare helped Huel increase new customer conversions by 30%. Huel used Heap to track user behavior and optimize... their website. They improved A/B testing and personalization. Huel also saw a 15% decrease in subscription cancellations. The platform made it easier to share and trust data across teams.
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Contentsquare helped Ocado Retail improve its online grocery business. Ocado used Contentsquare’s Experience Intelligence platform to get better insights into... customer journeys. The team ran a project called Contentsquare Month to boost platform adoption and data-driven decisions. They used heatmaps and A/B testing to optimize their Christmas campaign page. As a result, Ocado saw a 6.3% increase in delivery slot bookings and a 60% rise in monthly Contentsquare users.
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Contentsquare helped Autotrader improve its retailer portal. Autotrader used Contentsquare's Experience Analytics, Heatmaps, and Journey Analysis to study user behavior.... The team found that data was siloed and hard for retailers to find. Contentsquare showed where users struggled and which products were hard to access. This helped Autotrader understand and fix broken customer journeys in the portal.
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BYmyCAR used the Contentsquare and Dexem integration to improve its website lead generation. The challenge was to convert more website... visitors into leads for new and used car sales. With Dexem's call tracking and Contentsquare's journey analysis, BYmyCAR identified which campaigns and website journeys led to phone calls. This insight helped them optimize campaigns and user experience. As a result, BYmyCAR doubled its conversion rate.
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Hotjar by Contentsquare helped ClickMechanic collect user feedback and improve their website. They used surveys to find out why users... were not booking. The team learned that pricing and mechanic visibility were key issues. Adjusting prices increased revenue by 60% in two months. Showing users their mechanic before booking raised conversions by 10%. Redesigning the landing page hero section led to a 15% conversion rate boost.
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Contentsquare helps TotalEnergies improve digital experiences for energy customers. The company faced challenges with market volatility, brand awareness, and digital... acquisition. Contentsquare's Experience Analytics and Session Replays give fast, unified insights into user behavior. The team quickly finds pain points and understands why they happen. This leads to better website optimization, higher customer satisfaction, and increased digital acquisition.
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Contentsquare helped Schneider Electric improve their website user experience. The team used journey analysis, heatmaps, and session replay to find... where users got stuck. They reduced customer center calls about product information. Customer experience and Net Sentiment Score improved. More people across the company now use digital analytics tools.
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Contentsquare helped E. ON improve their digital experience analytics. E.ON wanted better insight into website user behavior and customer journeys....They chose Contentsquare for its strong data visualizations and easy integration with their feedback tools. The platform allowed different teams to access all relevant data in one place. E.ON can now see where bottlenecks happen and optimize their content for better results.
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Contentsquare helps Björn Borg grow its ecommerce business. The team uses Contentsquare's Experience Analytics, Session Replay, and Journey Analysis to... understand customer behavior. They use Impact Quantification to measure how changes affect conversion rates. In 2023, online sales grew by almost 100%. Contentsquare gives the team more data and better insights to make decisions and drive results.
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Contentsquare helped CAMILLA, an Australian luxury fashion brand, improve its ecommerce site. The team used Contentsquare's experience analytics, journeys, and... heatmaps to find problems on product pages. They saw mobile users struggled to find the 'Add to Cart' button and noticed high bounce rates. Contentsquare gave data-driven insights, leading to changes that made shopping easier and reduced user frustration. CAMILLA now makes decisions based on real customer behavior, not just intuition.
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Contentsquare helps REO improve customer experience for their clients. REO uses Contentsquare's Experience Intelligence platform to map customer journeys, analyze... behavior with heatmaps, and replay user sessions. These tools help REO find pain points and improve website performance. REO creates more accessible and responsive designs, leading to higher customer satisfaction and increased sales for their clients.
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Contentsquare helps Drumline Digital improve customer experience and lifetime value. Drumline Digital uses Contentsquare to track customer behavior and spot... pain points on key pages. The team runs tests to see what works and builds strategies to boost conversion and retention. They use journey analysis, personalization, and experiments to help clients grow. The partnership lets Drumline Digital deliver better digital experiences for their clients.
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Contentsquare Sense helped IDM Südtirol improve its website user experience. The team needed a user-friendly analytics tool to make insights... easy for everyone, not just experts. Contentsquare’s AI, Sense, let all digital teams quickly analyze user behavior and find problems, especially on mobile. The platform sped up decision-making and made it easy to share insights. Team members could ask questions and get answers in seconds, helping them test ideas and make fast improvements.
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Contentsquare helped the City of Paris improve its website user experience. The communications department used Contentsquare to understand user behavior... and optimize content. For the 2024 Olympic Games landing page, Contentsquare's Heatmaps showed a 20.5% attractiveness rate for the map section. The team moved the map higher on the page, leading to more clicks and fewer calls to the event phone line. Contentsquare enabled data-driven decisions and supported digital transformation.
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Contentsquare helped Diptyque improve its website and business culture. Diptyque used Contentsquare’s experience analytics, journey analysis, heatmaps, and session replay.... The digital team gained deep insights into user behavior and website performance. They saw a 31% drop in exit rate for new users on the checkout page. Mobile user conversion rate on checkout rose by 9%. Checkout page loading time was cut by 50%. Teams across Diptyque now use Contentsquare to make data-driven decisions.
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Heap by Contentsquare helped Brooklinen find friction in their Bundle Builder. The team used session replay and heatmaps to see... how users interacted with product pages. They found pain points, especially on mobile, with color swatches and scrolling. Brooklinen ran A/B tests based on these insights. After making changes, they increased conversions and improved the customer journey.
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Heap by Contentsquare helped Atria Senior Living get better insights into user behavior. Atria switched from Google Analytics because it... could not track user journeys in detail. Heap gave them automated data capture, user segmentation, and session replay. Atria saw a 9% increase in conversions from market pages and a 2.59% rise in job post visits. The team found it easier to get executive support after showing these improvements.
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Heap by Contentsquare helped DonorsChoose improve donor conversion and user retention. The team could measure product changes without extra analytics... coding. Heap made data accessible to more staff, not just those with SQL skills. The donation funnel was tracked step by step, including errors. Customer support used Heap to see user actions and solve problems faster.
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Hotjar by Contentsquare helps TechSmith build better products. TechSmith uses Hotjar to collect customer feedback and behavioral data. The team... uses heatmaps and surveys to improve user experience and product design. Hotjar is easy to use and works across marketing, UX, and support teams. TechSmith makes fewer mistakes by using real data instead of assumptions.
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Contentsquare helps A Place for Mom improve their website for caregivers. The team uses Contentsquare to see how visitors use... the site and find problems fast. They use heatmaps to spot issues like rage clicks and low CTA exposure. This lets them fix pages quickly and boost lead generation. The platform makes it easy for everyone to use data and make changes that drive revenue.
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Heap by Contentsquare helped a global management consulting company improve access to product data. The company used Heap to give... product, IT, and marketing teams better insights. Before Heap, tracking data was slow and hard. Heap's Autocapture feature made it easy to collect and analyze data. Teams now spend less time setting up tracking and more time using insights to improve products and services.
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Contentsquare helped Charles Sturt University improve its student application process. Many students started applications on mobile but did not finish.... Using Contentsquare’s Journey Analysis and Heatmaps, the university found that almost 30% of users left at the application login page. The main problems were hidden buttons, too much text, and confusing layout. Fixing these issues led to a $6.7 million revenue boost.
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Contentsquare and Optimizely help Zoopla build a strong personalization strategy. Zoopla uses data, journey mapping, experimentation, and automation to improve... user experience. The platforms give Zoopla’s digital teams fast access to insights and remove analytics bottlenecks. Personalization makes the Zoopla portal easier to use and increases customer retention. Zoopla focuses on using first-party data and clear communication to build trust with users.
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Contentsquare helped nib improve its digital platform for health and medical insurance customers. nib wanted to understand why users struggled... to find information and optimize the online experience. Contentsquare gave nib's teams detailed insights into user behavior, making it easier to spot problems and test changes. The platform's easy interface and deep analytics let teams across IT, marketing, and content quickly access the data they needed. This led to better customer journey mapping and more effective website improvements.
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Heap by Contentsquare helped Crunchbase understand user behavior on their platform. Before Heap, Crunchbase struggled to track user actions and... relied on slow, manual analytics tools. Heap gave them automatic tracking and a complete dataset. The team could segment users, explore behavior, and answer new questions. This improved their ability to target users and optimize product development.
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Hotjar helped Brand24 find why users left their sign-up form. Session Replay showed that a promo code field confused users... and caused them to leave. Users also clicked around the page, distracted by extra links. Brand24 removed the promo code field and distractions. This led to nearly 300% more conversions on their site.
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Contentsquare Experience Analytics helped Forge Holiday Group improve its digital experience. The team used insights to identify friction in the... Forest Holidays checkout process. They ran A/B tests, removing unnecessary content and reordering page elements. Results included a 6.5% drop in payment page exits, a 7.5% rise in call-to-action interactions, and a 5.3% boost in funnel completion. The changes made the checkout process easier for customers.
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Hotjar by Contentsquare helped NerdCow improve The Transport Library’s website. The team used session replay to see users struggle with... a complex search bar. They simplified the search, added an ‘Uploaded’ badge for new products, and tagged viewed items. Surveys showed users forgot to check out, so NerdCow set up abandoned cart emails and reminders. These changes led to a 300% increase in the client’s conversion rate in just two weeks.
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Contentsquare helped Royal Caribbean International improve its mobile booking experience. The team used Experience Analytics, Heatmaps, and Session Replay to... find friction in the mobile checkout process. They discovered that an autofill feature was causing lower conversion rates. After making changes based on Contentsquare insights, Royal Caribbean saw a 4% increase in mobile conversion rate. The company also reduced bounce and abandonment rates and improved customer satisfaction.
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Contentsquare helped Sonepar increase its platform adoption rate by over 300%. Sonepar wanted to create a seamless omnichannel experience for... its customers across 40 countries. The company used Contentsquare’s experience analytics to understand customer behavior at every touchpoint. This allowed Sonepar to find friction points and improve the customer journey. As a result, Sonepar made smarter, data-driven decisions and connected its digital and physical channels.
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Heap by Contentsquare helped Klaviyo unlock data for their whole company. Before Heap, Klaviyo used Google Analytics but could only... see basic numbers. They needed deeper insights and easier funnel tracking. Heap's automatic data collection and retroactive analysis let them answer more questions and see trends. The marketing team used Heap to track where users came from and which platforms led to paying customers. They also linked A/B testing data to product behavior, helping them find the best campaigns.
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Contentsquare Experience Analytics helped RingCentral understand user behavior on their website. RingCentral faced high website traffic but low conversions and... needed better insights. Contentsquare gave them a full view of customer journeys and website interactions. Using these insights, RingCentral improved their lead capture form and saw a 25% increase in conversion rate. Contentsquare now guides their key business decisions.
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easyJet holidays used Contentsquare’s Experience Intelligence platform to improve their digital customer experience. They wanted to make data-driven decisions and... optimize user journeys. Contentsquare helped them gather customer feedback and analyze user behavior. The team fixed issues with the mobile shortlist function after discovering users had trouble finding and using it. As a result, they saw a 3.6% increase in average cart spend and an 82.5% boost in conversions.
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Contentsquare helped Thalys (Eurostar) improve their website using experience analytics, journey analysis, session replay, and heatmaps. Thalys found that a... commercial banner had low exposure and that payment method messaging confused users. They moved the banner higher and removed confusing payment information. Conversion rates increased by over 500%, from 2.9% to 17.4%. Banner exposure rose by 265%, and click recurrence dropped by 49%.
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Contentsquare helped Center Parcs redesign their website using data from Experience Analytics, Heatmaps, Journey Analysis, and Session Replay. The team focused... on making the 'Number of Rooms' filter easier to find and use. This change made it simpler for customers to search for holiday properties. The new design led to a $22.5 million increase in annual revenue, a 5% rise in overall conversions, a 46% boost in mobile conversion rate, and a 118% jump in mobile revenue.
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Heap by Contentsquare helped Fivetran understand user behavior in detail. Fivetran switched from their old analytics tool to Heap by... Contentsquare. They wanted better self-serve analytics, to find friction points, and to know what drives users to their product. Heap by Contentsquare gave Fivetran deep insights and made it easier for product and marketing teams to use data. Fivetran saw increased customer engagement and a stronger data-driven culture.
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Hotjar by Contentsquare helped DashThis improve their onboarding funnel and customer satisfaction. DashThis used Hotjar to understand user behavior and... gather feedback. They made small changes to their onboarding process. As a result, onboarding funnel completion increased by 50%. Customer satisfaction rose by 140%. DashThis also created new features and improved their product.
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Hotjar by Contentsquare helped HeyOrca improve customer visibility and fix bugs. HeyOrca needed a better way to track customer feedback... and user engagement as their customer base grew. They used Hotjar to watch how users interacted with their app and quickly found and fixed a bug that had caused issues for over a month. After making UX improvements, HeyOrca used the NPS Survey tool and received a score of 54, with 65% of users classified as promoters. The team now relies on Hotjar for ongoing customer success.
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Hotjar by Contentsquare helps Ryanair collect customer feedback with surveys. Ryanair uses open-ended questions to find pain points and then... closed-ended questions for deeper insights. They survey 20% of their 1.8 million daily website visitors at key stages like booking and check-in. The team tracks ease of use, satisfaction, and barriers to purchase. Survey results help Ryanair improve user experience and report trends to stakeholders.
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Heap by Contentsquare helped Teikametrics stop user frustration on their eCommerce platform. The team used Product Analytics to find where... users got confused. They set up Intercom messages to help users at the right time. Personalized messages were triggered by user actions. After adding a popup to explain a common issue, user confusion dropped to zero. Teikametrics improved support and user experience with proactive messaging.
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Heap by Contentsquare helped Workhuman improve their Social Recognition nomination flow. Workhuman wanted to find where users had trouble in... the award process. Heap Illuminate showed where users spent the most time and effort. Workhuman used these insights to make the process easier. This led to a 2X increase in nomination flow starts and submissions, resulting in more redemptions.
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Heap by Contentsquare helped BenchSci build a strong analytics foundation. BenchSci needed to improve data governance as their company grew.... Heap's Professional Services team provided tailored documentation, training, and support. This helped BenchSci clean up their data and increase efficiency. BenchSci now uses insights from Heap to optimize their product and support scientific research.
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Heap by Contentsquare helped Conductor align teams and increase user value. Conductor used Heap to unify account health metrics and... user analytics across Product, Sales, and Customer Success. The Salesforce Connector made usage insights easy to access in existing workflows. Teams now check account health in Salesforce and coordinate adoption efforts. The Product team no longer gets ad-hoc requests, saving time and resources.
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Hotjar by Contentsquare helped CadoMaestro improve its website and product catalog. The team used session replay to see how users... reacted to a new brand name and logo. They added a banner to reassure customers after a rebrand. CadoMaestro also used surveys and feedback tools to learn if the site was easy to use and to get new product ideas. The feedback score helped them understand how visitors felt about key pages. These tools made it easier for CadoMaestro to create a user-focused website.
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