Real-World Case Studies and Customer Success Stories with Concrete CMS

Concrete CMS improved the search function for U. S. Army Family and MWR websites. Users struggled to find information, with...an 84% bounce rate after searches. PortlandLabs enhanced search by prioritizing HQ content, adding AI-powered synonym and acronym support, and letting admins pin results for key terms. These changes led to a 34% increase in engagement rates, a drop in repeat searches by 8,797, and a new average bounce rate of 3.29% after searches.
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Concrete CMS helped the California Secretary of State fix website outages and security issues during the 2020 Democratic primaries. PortlandLabs upgraded the... site to the latest Concrete CMS version, made it mobile-friendly, and set up a high-availability AWS architecture. The new site now handles millions of page views per hour, with 100% uptime and fast load times. Over 200 content contributors use the platform. The upgrade improved security, reliability, and citizen engagement with the election process.
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Concrete CMS helped the Civilian Senior Leader Management Office (CSLMO) of the United States Army replace an old, hard-to-use website. CSLMO staff can... now update information for Executive Service Officers (SES) quickly and easily. The new portal increased usage by 150%. Over 25% of SES officers updated their profiles in the first week. The site is now user-friendly and supports better communication and efficiency.
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Brand Central, built on Concrete CMS, helped U. S. Army IMCOM MWR manage digital assets for marketing across 100+ global...installations. The old system was hard to use and slowed down content creation. PortlandLabs delivered a managed DAM solution with better search, tagging, and navigation. The new system integrates with 100+ Army MWR websites and uses AI to auto-tag images, saving hundreds of hours. 70% of users now download assets, with 39,843 file downloads and 732 active users.
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Concrete CMS helped U. S. Army MWR combine over 100 separate websites into one multi-site platform. The new system supports...1,297+ content contributors and enforces strong compliance and security controls. After the switch, Army MWR saw a 172% increase in web traffic. The platform saved over 80 hours of content work during urgent updates and boosted provider application downloads by 41%. Army MWR now manages content more easily and securely across all garrisons.
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Concrete CMS helped Bosus replace an old, complex system with a modern, easy-to-use CMS. The small Bosus team can now... add content and respond to requests quickly. The developer, designverign, built the new site fast using Concrete CMS's MVC framework. Since launch, page views doubled and customer requests increased. Feedback from users has been very positive.
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Concrete CMS helped Viking Masek improve their digital marketing. Their old CMS made updates slow and limited content management. Trivera... migrated their website from Hubspot to Concrete CMS. This change increased website traffic and improved conversion rates. Viking Masek also saved money and got better ROI from their marketing.
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Concrete CMS helped BASF build a secure, easy-to-use intranet for internal communication. BASF needed a better way to share news... and updates with employees across many countries. The old system was hard to use and did not keep content fresh. Concrete CMS created a new intranet that follows BASF's style guide and uses Single Sign On for security. Authors find the system easy to use, so content is always up to date. The new intranet is well received and is spreading to other BASF groups.
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Concrete CMS helped the U. S. Army MWR Marketing team unify web management for Armed Forces Recreation Centers. Each property...had different websites, making updates hard and costly. PortlandLabs built a flexible theme and shared codebase for all locations. This improved brand cohesion and user experience. The project led to a 68.6% increase in revenue and a 43.8% rise in transactions. Conversion rate reached 2.07%.
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Concrete CMS helped Safran Tours build a multilingual e-commerce site for booking travel in France and Europe. The agency needed... a private section for online bookings, order tracking, and customer reviews. Concrete CMS made it easy to create custom pages and connect with the company's ERP. The team saved time on development and database setup. The result is a user-friendly booking process and an intuitive admin for managing content and testimonials.
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Made Simple Media built a new website for About Mortgages using Concrete CMS. About Mortgages needed a professional online presence... to show their expertise and attract clients. The new site highlights their services, qualifications, and includes clear calls to action. It also features testimonials and meets FCA compliance. The website improved About Mortgages' reputation and helped them gain new clients.
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Concrete CMS helped North Easton Savings Bank unify its website after merging with Mutual Savings Bank. The bank needed to... combine two digital platforms to improve customer experience and efficiency. WORX Branding showed how Concrete CMS could make the transition easy and effective. The new website led to a 37% increase in bank revenue, reaching $510 million, and an 11% rise in website traffic. The project improved brand perception and customer satisfaction.
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Concrete CMS helped Forever Break, a travel blog, build a scalable and flexible online magazine. The site now offers customizable... itineraries and easy-to-use travel guides. The attribute system lets the team update information across the site quickly. The new platform improved site speed, organization, and SEO. Forever Break chose Concrete CMS over WordPress for its ability to scale without a large team.
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Concrete CMS helped ITV Media fix their website. Many visitors came looking for TV shows, not advertising services. This caused... confusion and poor leads. Rawnet used Concrete CMS to make the site clearer and easier for the right customers. They removed program listings and focused on advertising case studies. The new site cut down on bad inquiries and saved time for the sales team. Hosting on AWS made the site more efficient and reduced costs.
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Concrete CMS helped Sharps launch a new website and digital strategy. The old site was not mobile-friendly and hurt conversions.... Rawnet restructured user journeys and took a mobile-first approach. Sharps saw an 18% increase in brochure requests, a 36% increase in design visits, and a 20% increase in average time on page. The new site improved customer experience and lead quality.
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Concrete CMS helped The Home Depot launch an online training portal for its appliance sales team. The company needed a... better way to train staff across 2,300 stores. Blue Atlas built a secure, easy-to-update portal using Concrete CMS. The portal included quizzes, videos, and contests to boost engagement. Sales team adoption grew by over 1000% in 18 months. Average store appliance warranty sales rose by 35% in the second year.
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Concrete CMS helped Softcat turn their website into a lead generation tool. Softcat needed to make their complex IT offerings... clear and boost sales online. Rawnet used Concrete CMS to simplify user journeys, add marketing tools, and create a responsive, visually engaging site. The new site increased goal conversion rate by 13.5%, website leads by 187%, and average session time by 41.3%. Softcat now has a customer-focused website that brings in more quality leads.
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Concrete CMS helped GlobalSign manage a complex, multilingual web presence. GlobalSign needed flexibility and high performance for their international SSL... business. PortlandLabs built a custom pricing tool and enabled easy content management across 14 regional websites. GlobalSign launched their new sites in under 6 months and praised the support for DevOps best practices. The solution improved scalability and editing for global teams.
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Concrete CMS helped Bottomline Technologies improve their website and messaging. The company had a complex offering and struggled to connect... with customers. Rawnet simplified their digital experience and user journeys. After launch, Bottomline saw a record number of qualified leads, a 125% increase in web conversions, and an 87% increase in traffic. The project improved customer engagement and online results.
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Concrete CMS helped the CPA (Armenian Heritage Center) launch a new website. The goal was to make information easy to... find and improve navigation. The site now has a modern design with colored themes and animations. Users can access event listings, archives, and mini-sites for special events. The website is fully responsive for mobile devices. The CPA can now manage content and create mini-sites on their own.
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Concrete CMS helped Fust Charles Chambers update their website and brand identity. The new site improved clarity in their audit,... tax, and consulting services. The modular design lets them create microsites for new-client onboarding in just five days. The marketing team now manages over 300 pages, supporting SEO and business growth. Visitors find the site easier to use and understand, leading to more business opportunities.
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Concrete CMS helped Security-Woodlawn Business Association fix problems with their old WordPress site. The old site was slow, not secure,... and hard to edit. Stewart Design Agency set up Concrete CMS with a new design, easy editing, and built-in tools like a calendar and directory. The new site made editing 150% faster in the first month. SWBA staff can now update the site quickly without needing a web team.
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Concrete CMS helped Whistl refresh their website after rapid growth and acquisitions. The old site was confusing and hurt customer... conversions. Rawnet used Concrete CMS to build a new site with better user journeys and clear service pillars. The new site improved lead quality and customer experience. Whistl now gets more qualified leads and competes on value, not just price.
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Concrete CMS helped the New York State Archives Partnership Trust give teachers in New York State easy access to 2,605 primary source materials and 1,433 learning activities. Before, teachers struggled... to find and use resources, losing valuable lesson planning time. The new platform lets teachers search, build, and share lessons, making it simple to use archive materials. This improved efficiency and created a more engaging classroom experience. The solution had a big impact on education in New York State.
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Concrete CMS helped Hunters Estate Agents build a new website and digital marketing strategy. Hunters wanted to give franchisees better... tools, make property searches easier, and increase property valuations. Rawnet used Concrete CMS to cut admin time and let franchisees manage their own pages. The new site improved search for buyers and made it easy for sellers to book valuations. A national marketing campaign drove more traffic and property valuations for branches.
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Concrete CMS helped Wine Collective Direct replace an old PHP5 system. The new platform let wine producers manage their own... pages and inventory. Custom features made it easy to blend old user data and new logins. The new site improved the buying experience for international customers. Sales went up and customer satisfaction improved. The solution made cross-border wine sales simpler and more efficient.
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Concrete CMS helped St George's Hospital Charity launch a new website. The charity needed to raise awareness, improve branding, and... increase donations. The old CMS made updates hard and limited donation growth. With Concrete CMS, payments are now integrated, content editing is easier, and the charity can sell products online. The marketing team can update the site easily, and staff received full training.
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Concrete CMS helped Brokers Alliance fix their limited online presence. The new site made agent registration instant and online. Agents... got a dashboard with sales and quoting tools. Staff saved time and costs by managing the site in-house. Analytics gave insights to improve tools. Brokers Alliance won awards and became a technology leader in financial services.
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Concrete CMS helped Milwaukee Mitchell International Airport move from no CMS to a modern, open source content management system. The new site... offers real-time flight status, online parking info, and self-service pages. This reduced call volume and improved customer satisfaction. The airport's website is now ADA-compliant and integrates with APIs for live data. Staff received training on WCAG 2.1 standards for accessible content updates.
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Concrete CMS helped Volution, a London-based financial agency, launch its first website. Before, Volution had no online presence and missed... out on leads and credibility. The new site, built by Matteo Montanari, features fast performance, mobile design, and easy content updates. Volution now ranks high in search results and can update content quickly. The CEO was so satisfied he requested upgrades for other sites.
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Concrete CMS helped Brooklands Museum update its old website. The new site made it easier for visitors to find exhibits... and events. Staff can now update the site themselves. The bounce rate dropped by over 20%. Pages per session went up by more than 25%. The museum saw a big increase in website traffic and more visitors overall.
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Concrete CMS helped The Bartolotta Restaurants unify twelve separate restaurant websites into one easy-to-use content management system. Before, the group... struggled with inconsistent branding and digital marketing challenges. The new solution improved SEO, made website updates simple, and boosted online reservations. Custom tracking gave better insights into customer behavior. The Bartolotta Restaurants now enjoy stronger brand visibility and better customer engagement.
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Concrete CMS helped Rogers Behavioral Health migrate from Drupal to a user-friendly platform. The new CMS made it easier for... over 10 editors at seven locations to manage content. Rogers used advanced analytics and A/B testing to improve customer experience. The Insurance Pricing Calculator page saw 16,000+ visits, 3:25 average time on page, and 43% of users took action. The solution improved data capture and personalized experiences for patients.
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Neighborhood Online uses Concrete CMS to help HOAs manage communities better. The platform replaces outdated, paper-based systems with a user-friendly... SaaS solution. HOA boards can set up modern websites, post updates, and manage dues easily. Since launch, HOAs have cut admin time and improved resident engagement. Concrete CMS makes it simple for non-technical users to keep communities connected.
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Concrete CMS helped Walk Japan fix website downtime and slow updates. Walk Japan faced lost revenue and unhappy customers due... to poor site speed and outages. Macareux Digital used Concrete CMS to boost website uptime, speed, and reliability. Walk Japan now enjoys better customer satisfaction and can grow their business with a stable, easy-to-update site. Regular meetings and expert support improved trust and security.
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Concrete CMS helped Dental Associates launch a modern website for over a dozen clinics. The new site lets staff update... content quickly without HTML skills. Integration of the Press Ganey physician rating system improved online reputation and bookings. A new careers site built with Concrete CMS helps recruit top talent across Wisconsin. Dental Associates values the flexibility and speed of updating site-wide content using stacks.
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Concrete CMS replaced a hard-to-use custom CMS for the Society of Marine Industries. The old system made website updates slow... and required extra staff and training. TM Designs migrated over 700 pages and thousands of documents to Concrete CMS. They built a custom plugin for fast, accurate data import. Training videos let the client and their marketing agency manage the site easily. The new CMS saves time, cuts costs, and boosts productivity.
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Concrete CMS version 9. 1 helped Successful Networking, a business networking group, upgrade their outdated website. The new site improved...speed, user experience, and made it easier for members to join activities. The redesign attracted new members and showcased the group's benefits. The group now achieves its networking goals more efficiently with a modern, user-friendly platform.
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Concrete CMS helped PortlandLabs rebuild its website with the Modena theme. The old site was unclear and limited growth. The... new site now shows the company’s identity and services. Site engagement tripled, with a 12.5% increase in visit duration and 72.7% more engagement. Pageviews rose by 72%. The rebuild was smooth and easy to manage.
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Concrete CMS helped Gardens Dental Tauranga rebuild its website for better content management. The old site was hard to update... and limited in features. The new site made it easy for staff to control content and added online appointment booking. This improved user experience and increased patient engagement. The clinic now has a stronger online presence and higher patient satisfaction.
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Concrete CMS helped Respirex International manage its product catalog in multiple languages. The company faced problems with inconsistent product information... and pricing, which hurt its global growth. With Concrete CMS, they built a translation interface and a multi-language search engine. This improved customer engagement and trust. Respirex International expanded its international reach and grew its business.
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