When deciding between Qualtrics and Qualtrics Customer Experience, consider the differences in capabilities and market focus. Qualtrics provides robust support for customer feedback, engagement, and market research, catering especially to mid-market and education sectors. In contrast, Qualtrics Customer Experience emphasizes collecting feedback and improving customer satisfaction, attracting various industries including computer software. Both offer analytics, but Qualtrics delivers broader support options and feature integration. Choose Qualtrics for comprehensive feedback and research needs, or Qualtrics Customer Experience for targeted satisfaction improvements.
Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.
Qualtrics Customer Experience: Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.
Top use cases: Qualtrics vs Qualtrics Customer Experience
Use cases tied to Qualtrics and Qualtrics Customer Experience from verified data sources. Click any use case for supporting evidences.
Top Capabilities: Qualtrics vs Qualtrics Customer Experience
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Deployed Industries: Qualtrics vs Qualtrics Customer Experience
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Deployed Market Segments: Qualtrics vs Qualtrics Customer Experience
Share of peer evidence by company size for Qualtrics and Qualtrics Customer Experience. Each product segments add up to 100%. Click any segment for supporting evidence.
| Qualtrics | Qualtrics Customer Experience | |
|---|---|---|
| Key Capabilities Supported | Qualtrics supports customer feedback management, engagement management, and market research, meeting the needs of businesses keen on satisfaction metrics through various operational touchpoints. → | Qualtrics Customer Experience supports collecting feedback and engaging surveys, focusing on improving customer satisfaction through conversational methods and loyalty management. → |
| Business Goals | Qualtrics helps enterprises enhance relationships, acquire customers, and build brand awareness. → | Qualtrics Customer Experience focuses on improving customer satisfaction, acquiring customers, and increasing lifetime value. → |
| Core Features | Qualtrics offers comprehensive analytics, custom reports, and data handling, ready for teams valuing integration and migration ease. → | Qualtrics Customer Experience features analytics with a focus on reporting and integration, ideal for teams focusing on quick data insights. → |
| Vendor Support | Qualtrics provides a range of support including 24/7 assistance, chat, phone, and email, offering extensive help tailored for complex enterprise solutions. → | Qualtrics Customer Experience offers 24/7 support with email, phone, and chat options, catering to straightforward customer interactions. → |
| Segments and Industries | Qualtrics predominantly serves mid-market, education, and large enterprises, reflecting its versatility across various sectors. → | Qualtrics Customer Experience is used by computer software and research industries, indicating a focus on niche and agile environments. → |
| Operational Alignment | Qualtrics fits into expansive operational workflows with its extensive capabilities designed for complex needs and scalable structures. → | Qualtrics Customer Experience integrates into customer-centric environments, focusing on streamlined satisfaction and engagement drives. → |
Applying your context and needs changes the comparison
Qualtrics and Qualtrics Customer Experience: Best activities based on customer satisfaction
Most deployed common Activities for Qualtrics and Qualtrics Customer Experience
Why is Qualtrics and Qualtrics Customer Experience the best choice for Customer Feedback Management?
"...Qualtrics is being used by the Cancer Center's Community Outreach Department to assess and evaluate patient satisfaction with services provides...." Peer review by Diane Keasler, Asst. Director MCI Training & Evaluation Programs, USA Mitchell Cancer Institute
"...Its key features include net promoter score (NPS) tracking, audience segmentation, communication management and survey design...." Peer review
What benefits does Qualtrics and Qualtrics Customer Experience offer for Engagement Management?
"...usage)Other vendors would charge for: survey creation, survey translation, survey changes, survey results (ie reporting), customizing the reporting, providing access to the reporting, changes in the data fields, transmission of survey results over http/ftp/email, user management changesQualtrics has a better pricing model and lets you handle all of the above issues internally, or by engaging their professional services...." Peer review by D. SKye Hodges, Project Manager, Systems/Tools (Global Services Operations), Novell
"...Overall, I'm happy with the level of engagement and responsiveness of the team...." Peer review by Executive Sponsor
Why is Qualtrics and Qualtrics Customer Experience the best choice for Helpdesk Management?
"...I cannot say enough great things about their "help-desk" personnel...." Peer review by Samuel Jackendoff, PMP, MBA, MSIS, Assessment Data Manager and Coordinator, Indiana University of Pennsyvania Research Institute
"...Support staff will help you with implementation and fixing things when you break them...." Peer review by Charles C. D, Director of Digital Banking, Banking
What makes Qualtrics and Qualtrics Customer Experience ideal for Market Research?
"...and I was a research assistant using Qualtrics for a research study that was conducted...." Peer review by Verified User, Former Employee in Other, Research
"...Developing surveys for market research or programming...." Peer review by Yick Chong L, Blavatnik Associate, Research
Qualtrics in Action: Unique Activities
How does Qualtrics facilitate Training & Onboarding?
"...I have personal experience with the sales teams, training organization, and service teams at Qualtrics...." Peer review by Verified User, Vice-President in Marketing, Human Resources
Integrations
Ecosystem partners each product commonly connects with.
Qualtrics
Qualtrics Customer Experience
News
Latest Qualtrics news
Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI
Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.
Latest Qualtrics Customer Experience news
Qualtrics Announces XM Data & AI Platform for Experience Management - Unite.AI
Qualtrics announced the XM Data & AI Platform, set for 2027, to enhance experience management by simulating outcomes and predicting customer actions. It integrates data from the Press Ganey Forsta acquisition, offering real-time customer insights and two immediate services: X-Loop Diagnostic Service and Reputation Experience. These tools aim to improve customer lifecycle mapping and engagement.
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