Overview: Listen360 Customer Engagement Platform and Qualtrics Customer Experience as Customer Feedback Management Category solutions.

Listen360 Customer Engagement Platform is designed for large enterprises and mid-market segments, providing robust feedback collection and communication management. It excels in enhancing customer satisfaction with features like analytics and custom reports. In contrast, Qualtrics Customer Experience caters to businesses of all sizes, focusing on improving customer satisfaction and market share through extensive analytics and AI-powered tools.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Qualtrics Customer Experience: Qualtrics-Customer-Experience enables businesses to capture customer feedback and improve satisfaction. Increased loyalty and spending are achieved through listening and addressing customer needs.

Listen360 Customer Engagement Platform and Qualtrics Customer Experience: Best Use cases based on the customer satisfaction data

Listen360 Customer Engagement Platform

4.7

Qualtrics Customer Experience

4.5

AI Powered

Key Capabilities Supported

Listen360 Customer Engagement Platform excels in collecting feedback, engaging conversational surveys, and managing communication, making it suitable for businesses focusing on customer interaction. read more →

Qualtrics Customer Experience supports feedback collection, engaging surveys, and helpdesk management. It appeals to teams focusing on customer loyalty and educational sectors. read more →

Business Goals

Listen360 Customer Engagement Platform aims to improve customer satisfaction and efficiency. It aligns well with enterprises seeking to manage customer interactions and enhance service quality. read more →

Qualtrics Customer Experience is tailored to boost customer satisfaction and grow market share, ideal for businesses needing to increase ROI and customer retention. read more →

Core Features

Listen360 Customer Engagement Platform offers robust integration options, data import/export, and security features, catering to enterprises with complex data needs. read more →

Qualtrics Customer Experience’s standout features include AI capabilities, analytics, and comprehensive custom reporting, supporting data-driven decisions and market research. read more →

Vendor Support

Listen360 Customer Engagement Platform provides 24/7 chat support, emphasizing reliability for enterprises needing continuous assistance. read more →

Qualtrics Customer Experience offers varied support options including phone, chat, and 24/7 services, appealing to diverse business needs. read more →

Segments and Industries

Listen360 Customer Engagement Platform is favored by large enterprises and non-profit organizations, indicating its strength in large-scale environments. read more →

Qualtrics Customer Experience is widely used across mid-market, small, and large segments, thriving in education and software industries. read more →

Operational Alignment

Listen360 Customer Engagement Platform integrates into existing systems, supporting real estate and fitness industries' operational workflows. read more →

Qualtrics Customer Experience fits into varied business scales, enhancing operations with its research and social media management capabilities. read more →