Overview: Qualtrics CoreXM and QuickTapSurvey as Customer Feedback Management Category solutions.

Qualtrics CoreXM offers a robust solution for diverse feedback management needs, excelling in analytics and support for mid to large enterprises. QuickTapSurvey targets niche markets, prominently trade shows, emphasizing ease of use for offline and mobile contexts while appealing to smaller enterprises. Both serve customer feedback, but they cater to different scales and sectoral intensities, with Qualtrics having wider industry reach and QuickTapSurvey focusing on direct interaction formats.

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

QuickTapSurvey: QuickTapSurvey is the #1 rated offline survey app for data collection using iPads, iPhones, and Android devices. It captures data even without an internet connection.

Qualtrics CoreXM and QuickTapSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Qualtrics CoreXM is known for collecting feedback and features like engaging conversational surveys and market research. It aligns with organizational needs for deep customer insights. read more →

QuickTapSurvey supports trade show marketing and collecting feedback at events. It's designed for quick, in-person interactions, ideal for direct customer engagement. read more →

Business Goals

Qualtrics CoreXM helps improve customer satisfaction and acquire new customers. Its broad analytics suite supports growth in market share and brand awareness. read more →

QuickTapSurvey focuses on immediate improvements in customer satisfaction and ROI, particularly useful for small businesses seeking local or international market entry. read more →

Core Features

Qualtrics CoreXM features comprehensive analytics, custom reports, and secure integrations. It provides rich data export options to meet diverse analytical needs. read more →

QuickTapSurvey excels in custom reporting and data export, favoring simplicity and ease in mobile application usage. read more →

Vendor Support

Qualtrics CoreXM offers comprehensive 24/7 support options, including training, which is essential for complex operational setups. read more →

QuickTapSurvey offers 24/7 support mainly through chat, meeting the needs for consistent assistance in mobile and offline environments. read more →

Segments and Industries

Qualtrics CoreXM caters to education, internet, and research industries, supporting diverse segments from small to large enterprises. read more →

QuickTapSurvey targets telecommunications and non-profit sectors, mainly serving enterprises with specific event-driven needs. read more →

Operational Alignment

Qualtrics CoreXM integrates into complex enterprise environments, supporting a vast array of operational workflows. read more →

QuickTapSurvey fits well with mobile and offline workflows, ideal for environments demanding agility and prompt feedback collection. read more →