Comparison Summary
Introducing Olark and JivoChat
Olark, JivoChat, Userlike, SnapEngage, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Olark covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
JivoChat focuses on Engagement Management with Mobile, Rating And Review Management with Chat, Contact List Management with Social Media, Conversion Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Olark: Live Chat Software for Sales and Customer Support
JivoChat: Live Chat Software for Websites
Age
2008
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
65
33
Total Goals
(we found evidences for)
11
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Enter new markets internationally or locally
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Improve brand engagement
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Improve digital and social presence
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Improve stakeholder relations
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Build brand awareness
- See 8 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Grow market share
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Improve digital and social presence
- See 3 more
Top Channels
Channels Used
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website
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chat
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social media
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mobile
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Facebook
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phone calls
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e-mail
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mobile app
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Facebook page
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offline
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Instagram
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point of sale
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promotions
-
user generated content
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blogs
- See 12 more
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website
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chat
-
social media
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mobile
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Facebook
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phone calls
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e-mail
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mobile app
-
Facebook page
-
offline
-
Instagram
-
point of sale
-
promotions
-
user generated content
-
blogs
- See 12 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
