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Compare JivoChat vs ProProfs Chat

Failure Risk Guidance Security Report ?

Failure Risk for JivoChat low Failure Risk for ProProfs Chat low
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Comparison Summary

For JivoChat vs ProProfs Chat comparison, Our AI algorithm looked at 1515 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using JivoChat and ProProfs Chat to solve their respective business needs.

Pros and cons of JivoChat and ProProfs Chat

JivoChat is more suited to businesses that require Engagement Management with Mobile and Rating And Review Management with Chat where as ProProfs Chat is focused towards Helpdesk Management with Chat and Engagement Management with Chat .

logo JivoChat

Focus area

Software Failure Risk

  • low

logo ProProfs Chat

Focus area

ProProfs Chat is better than JivoChat for

Software Failure Risk

  • low

About

JivoChat: Live Chat Software for Websites

proprofs.com: Live Chat Software for a Delightful Customer Experience

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

33

27

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (45)

Read Reviews (41)

engaging and following up

Read Reviews (30)

Read Reviews (32)

rating and review management

Read Reviews (27)

Read Reviews (5)

contact list management

Read Reviews (18)

Read Reviews (1)

contacts history

Read Reviews (15)

Read Reviews (1)

conversion management

Read Reviews (12)

Read Reviews (6)

communication management

Read Reviews (10)

Read Reviews (1)

sending & publishing communications

Read Reviews (4)

Read Reviews (1)

sales document management

Read Reviews (6)

Read Reviews (0)

proposal & quote management

Read Reviews (5)

Read Reviews (0)

helpdesk management

Read Reviews (4)

Read Reviews (43)

social media management

Read Reviews (3)

Read Reviews (22)

engaging on social media

Read Reviews (2)

Read Reviews (1)

social media analytics

Read Reviews (1)

Read Reviews (21)

sales call management

Read Reviews (2)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (1)

Read Reviews (9)

customer feedback management

Read Reviews (1)

Read Reviews (22)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (10)

content management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (7)

training & onboarding

Read Reviews (0)

Read Reviews (6)

relationship management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Grow market share

  • Improve digital and social presence

  • See 3 more

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more

  • chat

  • website

  • offline

  • user generated content

  • blogs

  • phone calls

  • e-mail

  • point of sale

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting