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Compare ProProfs Chat vs Smartsupp

Failure Risk Guidance Security Report ?

Failure Risk for ProProfs Chat low Failure Risk for Smartsupp medium
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Comparison Summary

For ProProfs Chat vs Smartsupp comparison, Our AI algorithm looked at 1459 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using ProProfs Chat and Smartsupp to solve their respective business needs.

Pros and cons of ProProfs Chat and Smartsupp

ProProfs Chat is more suited to businesses that require Helpdesk Management with Chat and Engagement Management with Chat where as Smartsupp is focused towards Contact List Management with Website and Engagement Management with Chat .

logo ProProfs Chat

Focus area

ProProfs Chat is better than Smartsupp for

Software Failure Risk

  • low

logo Smartsupp

Focus area

Software Failure Risk

  • medium

About

proprofs.com: Live Chat Software for a Delightful Customer Experience

Smartsupp: Free Live Chat for Websites | Online Chat Support

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

27

21

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (43)

Read Reviews (4)

engagement management

Read Reviews (41)

Read Reviews (11)

engaging and following up

Read Reviews (32)

Read Reviews (4)

customer feedback management

Read Reviews (22)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (10)

Read Reviews (1)

social media management

Read Reviews (22)

Read Reviews (0)

social media analytics

Read Reviews (21)

Read Reviews (0)

generation of new leads

Read Reviews (9)

Read Reviews (3)

capturing leads

Read Reviews (7)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (1)

training & onboarding

Read Reviews (6)

Read Reviews (1)

conversion management

Read Reviews (6)

Read Reviews (0)

rating and review management

Read Reviews (5)

Read Reviews (4)

relationship management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (1)

Read Reviews (27)

communication management

Read Reviews (1)

Read Reviews (5)

sending & publishing communications

Read Reviews (1)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Launch new products

  • Improve efficiency

  • See 5 more

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • chat

  • website

  • video

  • offline

  • mobile

  • e-mail

  • phone calls

  • trade shows

  • mobile app

  • events

  • user generated content

  • blogs

  • See 9 more

  • chat

  • website

  • video

  • offline

  • mobile

  • e-mail

  • phone calls

  • trade shows

  • mobile app

  • events

  • user generated content

  • blogs

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting