Overview: Gist and ProProfs Chat as Live Chat Category solutions.

Gist and ProProfs Chat both belong to the live chat category but cater to different business needs. Gist focuses on a comprehensive set of capabilities, making it suitable for large enterprises and those in marketing. ProProfs Chat, focusing more on helpdesk and customer satisfaction, aligns with smaller enterprises and IT services. Gist offers robust vendor support and a wide integration capability, while ProProfs stands out with its emphasis on social media management. Both products deliver value, but the choice depends on business size, industry, and specific operational needs.

Gist: Gist offers all-in-one email marketing automation, live chat, and help desk software. It serves as a central source of truth throughout the entire customer journey, with a free start.

ProProfs Chat: ProProfs offers free live chat software for websites and mobile apps. Small businesses and startups can deliver 24/7 support with the forever-free plan.

Gist and ProProfs Chat: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Gist supports extensive capabilities, including knowledge and engagement management, and drip marketing, meeting the needs of businesses requiring intricate customer interactions. read more →

ProProfs Chat emphasizes helpdesk and engagement management and customer feedback, suitable for teams focused on improving customer interaction and satisfaction. read more →

Business Goals

Gist aids in acquiring customers and enhancing relationships, beneficial for companies aiming to expand market reach and sales. read more →

ProProfs Chat focuses on increasing sales and enhancing customer connections, fitting for businesses expanding sales channels. read more →

Core Features

Gist’s standout features include custom reports and robust integration options, which satisfy users needing detailed analytics and streamlined operations. read more →

ProProfs Chat offers useful analytics and social media capabilities, which assist in enriching customer feedback and interaction. read more →

Vendor Support

Gist provides comprehensive support through 24/7 chat, email, and phone options, accommodating users with round-the-clock service needs. read more →

ProProfs Chat's 24/7 chat and email supports cater to businesses needing consistent support but with less complex queries. read more →

Segments and Industries

Gist serves large enterprises and marketing sectors extensively, reflecting its design for broad operations in competitive industries. read more →

ProProfs Chat’s use by small businesses and IT services indicates its adaptation to sectors focusing on tech-driven customer engagement. read more →

Operational Alignment

Gist aligns with complex operations, ideal for larger enterprises due to its extensive support and integration capabilities. read more →

ProProfs Chat fits well with straightforward operations in smaller enterprises, leveraging its social media and customer success focus. read more →