Overview: Hiver and xMatters as Help Desk Category solutions.

Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.

xMatters: xMatters offers incident management software with customizable alerts and automated workflows. Incident resolution is elevated for maximum efficiency.

Hiver and xMatters: Best activities based on customer satisfaction

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Applying your context and needs changes the comparison

Hiver in Action: Unique Use Cases

How does Hiver facilitate Collaboration?

What benefits does Hiver offer for Helpdesk Management?

How does Hiver facilitate Workflow Management?

What makes Hiver ideal for Customer Feedback Management?

xMatters in Action: Unique Use Cases

What Are the key features of xMatters for Engagement Management?

How does xMatters address your Communication Management Challenges?

How does xMatters address your Conference Call Management Challenges?

News

Latest Hiver news

July 2026 Product Updates for Hiver: Slack collaboration, Linear, AI QA, Unified Inboxes, and more

Hiver introduced several product updates in July 2026, enhancing features for both Hiver in Gmail and Hiver Omni. Key updates include Slack integration for internal collaboration, Linear app integration, AI QA 2.0 for automated conversation scoring, task generation via Automations, and unified inboxes for managing multiple email providers. These updates aim to streamline support operations and improve service quality.

06/08/2026 - source

Latest xMatters news

Everbridge xMatters Expands Collaboration with ServiceNow ...

Everbridge xMatters and ServiceNow have expanded their collaboration to enhance incident response automation and workflow orchestration. This integration combines ServiceNow's AI Platform with xMatters' capabilities, aiming to improve operational resilience and reduce response times during major incidents. The partnership focuses on AI-driven digital operations to streamline coordination across systems.

02/06/2026 - source