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Heap vs FullStory: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Heap medium Failure Risk for FullStory medium
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Comparison Summary

This comparison report of Heap vs. FullStory is based on a specific set of business needs and context. The comparison uses 6555 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Heap and FullStory

Heap, FullStory, Amplitude Analytics, Gainsight PX, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Heap covers Engagement Management with Website, Funnel Analysis with Website, Products & Pricelist Management, Social Media Management with Social Media, etc.

FullStory focuses on Engagement Management with Website, Products & Pricelist Management, Helpdesk Management with Chat, Customer Feedback Management, etc.

"Heap helps us identify, communicate and resolve issues faster. For example, even a 10% improvement in preventing breakages in our conversion rate translates into ~$1M in loan originations. " - Matt Gomes

"The thing that sold us on FullStory is the ability to break down the silos that we naturally create in the company. Customers are not just in email, or on the web, or in other market places, it’s an entire ecosystem they are consuming. Getting a uni...fied set of data is extremely important. Everyone can talk about the customer experience and success, but using similar metrics is so important to be able to share that story correctly. " - Vishal Arora

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Heap

Focus area

Heap is better than FullStory for

Software Failure Risk

  • medium

logo FullStory

Focus area

FullStory is better than Heap for

Software Failure Risk

  • medium

About

Product Analytics software providing actionable insights and conversion Rate Optimization

FullStory - Digital Experience Analytics, Session Replay, Heatmaps

Financials

SERIES C

SERIES C

Business Need

Total Processes
(we found evidences for)

69

64

Total Goals
(we found evidences for)

10

12

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (159)

Read Reviews (150)

engaging and following up

Read Reviews (75)

Read Reviews (68)

funnel analysis

Read Reviews (46)

Read Reviews (20)

products & pricelist management

Read Reviews (41)

Read Reviews (43)

social media management

Read Reviews (33)

Read Reviews (6)

social media analytics

Read Reviews (26)

Read Reviews (6)

engaging on social media

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

training & onboarding

Read Reviews (27)

Read Reviews (28)

product marketing

Read Reviews (22)

Read Reviews (9)

helpdesk management

Read Reviews (20)

Read Reviews (39)

workflow management

Read Reviews (14)

Read Reviews (16)

campaign management

Read Reviews (14)

Read Reviews (0)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (12)

Read Reviews (5)

sending & publishing communications

Read Reviews (9)

Read Reviews (4)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (1)

sales document management

Read Reviews (12)

Read Reviews (5)

contract management

Read Reviews (5)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (4)

competitive intelligence

Read Reviews (8)

Read Reviews (2)

conversion management

Read Reviews (6)

Read Reviews (6)

account management

Read Reviews (6)

Read Reviews (5)

segmentation and targeting

Read Reviews (6)

Read Reviews (3)

generation of new leads

Read Reviews (6)

Read Reviews (3)

revenue cycle management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (4)

Read Reviews (3)

lead qualification: demographic

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (4)

Read Reviews (9)

rating and review management

Read Reviews (3)

Read Reviews (7)

business development

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (3)

trade show marketing

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (1)

Read Reviews (36)

contact list management

Read Reviews (1)

Read Reviews (2)

knowledge management

Read Reviews (0)

Read Reviews (4)

customer case management

Read Reviews (0)

Read Reviews (6)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Improve brand engagement

  • Improve efficiency

  • Increase customer life time value

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve efficiency

  • Grow market share

  • Improve ROI

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more

  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

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Integration Risk

medium

{{{rsh_C_1}}}

medium

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting