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Smartlook vs Heap: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Smartlook medium Failure Risk for Heap medium
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Comparison Summary

This comparison report of Smartlook vs. Heap is based on a specific set of business needs and context. The comparison uses 7769 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Smartlook and Heap

Smartlook, Heap, Lucky Orange, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Smartlook covers Engagement Management with Website, Training & Onboarding with Mobile, Products & Pricelist Management with Website, Helpdesk Management, etc.

Heap focuses on Engagement Management with Website, Funnel Analysis with Website, Products & Pricelist Management, Social Media Management with Social Media, etc.

"I wish we knew Smartlook earlier, it would take many problems out of the equation. The tool helps us solve our team’s discussions when there is one opinion versus another. Instead of being led by hunches, we look at the user behavior data. With such... evidence-based decision-making, we’re sure that our actions serve our users in the best way possible. " - Milena Brum

"It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. " - Davis Godbout

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Smartlook

Focus area

Smartlook is better than Heap for

Software Failure Risk

  • medium

logo Heap

Focus area

Heap is better than Smartlook for

Software Failure Risk

  • medium

About

Smartlook: Free Session Replay Tool with Web, Mobile, & App ...

Product Analytics software providing actionable insights and conversion Rate Optimization

Age

2016

Financials

SERIES A

SERIES C

Business Need

Total Processes
(we found evidences for)

55

69

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (140)

Read Reviews (159)

engaging and following up

Read Reviews (27)

Read Reviews (75)

training & onboarding

Read Reviews (36)

Read Reviews (27)

helpdesk management

Read Reviews (20)

Read Reviews (20)

products & pricelist management

Read Reviews (16)

Read Reviews (41)

rating and review management

Read Reviews (11)

Read Reviews (3)

content management

Read Reviews (11)

Read Reviews (4)

content curation

Read Reviews (3)

Read Reviews (0)

searching for content

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (11)

Read Reviews (14)

campaign monitoring

Read Reviews (1)

Read Reviews (2)

contact list management

Read Reviews (10)

Read Reviews (1)

social media management

Read Reviews (10)

Read Reviews (33)

social media analytics

Read Reviews (7)

Read Reviews (26)

sales document management

Read Reviews (9)

Read Reviews (12)

proposal & quote management

Read Reviews (4)

Read Reviews (2)

contract management

Read Reviews (3)

Read Reviews (5)

workflow management

Read Reviews (5)

Read Reviews (14)

generation of new leads

Read Reviews (3)

Read Reviews (6)

trade show marketing

Read Reviews (3)

Read Reviews (2)

communication management

Read Reviews (3)

Read Reviews (12)

sending & publishing communications

Read Reviews (3)

Read Reviews (9)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (2)

conversion management

Read Reviews (2)

Read Reviews (6)

customer feedback management

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (4)

lead qualification: behavioural

Read Reviews (2)

Read Reviews (1)

courses & assessment

Read Reviews (2)

Read Reviews (1)

track learning progress

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (1)

Read Reviews (8)

business development

Read Reviews (0)

Read Reviews (2)

account management

Read Reviews (0)

Read Reviews (6)

segmentation and targeting

Read Reviews (0)

Read Reviews (6)

revenue cycle management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Improve navigation

  • Reduce bounce

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 8 more

  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Improve brand engagement

  • Improve efficiency

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • website

  • social media

  • e-mail

  • phone calls

  • Facebook

  • mobile

  • offline

  • chat

  • Slack

  • mobile app

  • newsletter

  • video

  • omnichannel

  • games

  • user generated content

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Instagram

  • on premises

  • mass media

  • television

  • See 20 more

  • website

  • social media

  • e-mail

  • phone calls

  • Facebook

  • mobile

  • offline

  • chat

  • Slack

  • mobile app

  • newsletter

  • video

  • omnichannel

  • games

  • user generated content

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Instagram

  • on premises

  • mass media

  • television

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

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Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting