Gainsight PX Overview
This is a summary of the comprehensive capabilities and benefits of Gainsight PX based on over 1372 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Gainsight PX, UserIQ, CredSpark, NotifyVisitors, Heap, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Gainsight PX is right for your needs? Our Cuspera AI engine can evaluate how Gainsight PX fits your specific business needs, industry, and context. Get your personalized assessment report today.
Gainsight PX supports business activities such as:
- Engagement Management
- Training & Onboarding
- Customer Feedback Management
- Products & Pricelist Management
- Advertisement
Gainsight PX can help you with many business goals, such as Enhance Customer Relationships, Scale Best Practices, Acquire Customers, Increase Sales & Revenue, Launch New Products, etc. As a solution, Gainsight PX's capabilities include Feedback Surveys, Dashboard, Personalization, etc.
Gainsight PX was founded in 2011. Computer Software Vertical is its biggest customer base.
Reviews
"The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score give...s us exposure to usage risks that need our attention. " - Dino Kuckovic
Cuspera Reviews
32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities peers achieved using Gainsight PX.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using Gainsight PX.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.45/5 ★ |
"...Start small and keep on adding valuable engagements (making use of throttling and prioritization options to not overload your users with popups)...." Peer review by Jef V., Customer Success Operations Manager |
| engaging and following up |
4.36/5 ★ |
"...The ability to have analytics and engagement in one tool...." Peer review by Igor K, Product Marketing Manager for Growth, Information Technology and Services |
| Training & Onboarding |
4.23/5 ★ |
"...Reducing friction during the onboarding by providing in-app engagement right when and where the user needs it...." Peer review by Avi A, VP Customer Success, Internet |
| Customer Feedback Management |
4.93/5 ★ |
"...We are excited to get the rest of our CS team into the platform so they can begin to uncover insights about their book of business and apply those findings to reduce churn and increase our internal customer satisfaction awareness...." Peer review by Matthew B, Customer Operations Manager |
| measuring net promoter score |
4.83/5 ★ |
"...In short; capture churn indicators, measure product and feature adoption, NPS, on the fly in-product notifications, user behavior...." Peer review by Executive Sponsor |
| measuring customer satisfaction |
4.42/5 ★ |
"...We are excited to get the rest of our CS team into the platform so they can begin to uncover insights about their book of business and apply those findings to reduce churn and increase our internal customer satisfaction awareness...." Peer review by Matthew B, Customer Operations Manager |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.45/5 ★ |
"...Start small and keep on adding valuable engagements (making use of throttling and prioritization options to not overload your users with popups)...." Peer review by Jef V., Customer Success Operations Manager |
|
| engaging and following up |
4.45/5 ★ |
| Training & Onboarding |
4.23/5 ★ |
"...Reducing friction during the onboarding by providing in-app engagement right when and where the user needs it...." Peer review by Avi A, VP Customer Success, Internet |
|
| Customer Feedback Management |
4.93/5 ★ |
"...We are excited to get the rest of our CS team into the platform so they can begin to uncover insights about their book of business and apply those findings to reduce churn and increase our internal customer satisfaction awareness...." Peer review by Matthew B, Customer Operations Manager |
|
| measuring net promoter score |
4.93/5 ★ |
| measuring customer satisfaction |
4.93/5 ★ |
26+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1372 insights from peers and experts to help you assess how these Gainsight PX use cases fit your Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty |
|
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Steven Doty Enterprise and Education Sales Operations Rosetta Stone |
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty |
|
Tim Sedwitz Sr. Manager Customer Success Strategy & Operations yext |
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study OnclusiveRead More |
|
Case Study KobitonRead More |
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Case Study BizzaboRead More |
Video
Learn From Your Loudest Customers | Gainsight PX
Frequently Asked Questions(FAQ)
for Gainsight PX
What is Gainsight PX?
What is Gainsight PX used for?
What are the top features of Gainsight PX?
Who uses Gainsight PX?
What are Gainsight PX alternatives?
Where is Gainsight PX located?
Popular Business Setting
for Gainsight PX
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Large Enterprise
Peers used Gainsight PX to Enhance customer relationships and Scale best practices
Gainsight PX Alternatives
Peer and Expert Opinion on Features
for Gainsight PX
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (62) |
| Dashboard | Read Reviews (32) |
| Personalization | Read Reviews (32) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Messaging | Read Reviews (18) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (62) |
| Dashboard | Read Reviews (32) |
| Personalization | Read Reviews (32) |
| Alerts: popups & Notifications | Read Reviews (20) |
| Messaging | Read Reviews (18) |
IT and Other Capabilities
for Gainsight PX
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (79) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (42) |
| Data Import | Read Reviews (79) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (74) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (5) |
| 24/7 Support | Read Reviews (74) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
Software Failure Risk Guidance
?for Gainsight PX
Overall Risk Meter
Top Failure Risks for Gainsight PX
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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