Customer stories

Product Business Settings

Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising industries and is widely used by Mid Market, Small Business, and Large Enterprise.

Gainsight PX Product Overview

Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.

How satisfied the customers are with Gainsight PX use-cases

Reviews

"When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us." - Jeffrey Coleman
"We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight." - Ed Daly

Gainsight PX Customer Insights, Testimonials and Case Studies

What solutions does Gainsight PX provide for Engagement Management?

How can Gainsight PX optimize your Onboarding Workflow?

How efficiently Does Gainsight PX manage your Customer Feedback Management?

Why is Gainsight PX the best choice for Products & Pricelist Management?

What is Gainsight PX?

Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.

It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.

Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.

What is Gainsight PX used for?

Gainsight PX is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of Gainsight PX?

Feedback surveys, Dashboard and Personalization are some of the top features of Gainsight PX.

Who uses Gainsight PX?

Gainsight PX is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Gainsight PX alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Gainsight PX.

Where is Gainsight PX located?

Gainsight PX is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Gainsight PX testimonial

Jeffrey Coleman

Director of Customer Success

SurveyMonkey
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman
Gainsight PX testimonial

Ed Daly

Senior Director of Global Customer Success

CISCO
We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly
Gainsight PX testimonial

Tim Sedwitz

Sr. Manager Customer Success Strategy & Operations

yext
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz
CUSTOMERS TESTIMONIALS
Gainsight PX testimonial

Jeffrey Coleman

Director of Customer Success

SurveyMonkey
When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman
Gainsight PX testimonial

Ed Daly

Senior Director of Global Customer Success

CISCO
We've seen double digit increases in renewal rates and expand rates, when we've applied customer success with Gainsight. Testimonial By Ed Daly
Gainsight PX testimonial

Tim Sedwitz

Sr. Manager Customer Success Strategy & Operations

yext
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz

SAP LeanIX - Information Technology And Services

Gainsight helped SAP LeanIX scale customer success operations fast. SAP LeanIX used Gainsight Customer Communities and Customer Success platform. They created a single hub for customer self-service. ...The solution supported regions in Asia-Pacific, EMEA, Latin America, North America, and Oceania. Gainsight enabled SAP LeanIX to drive retention and expansion.

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Unqork - Cybersecurity, Technology

Unqork used Gainsight Customer Communities to grow their online community. They automated community management to help customers help each other. User answers increased by 45%. The reply rate reached... 99% with customers leading the responses. The answer rate went above 75% with customers driving the engagement. Unqork created a better self-service experience for their users.

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Omnicell - Healthcare

Gainsight CS helped Omnicell move from customer support to customer health. Omnicell needed better data insights and more automation. Gainsight CS gave them tools to track customer health and drive o...utcomes. The platform helped Omnicell align teams and improve customer engagement. Gainsight CS supported Omnicell in reaching their goals.

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branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

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involve.ai - Information Technology And Services

inSided’s community platform helped involve.ai improve efficiency by 50%. The team used inSided to build a self-serve customer empowerment program. They reduced redundancies in training and education.... The no-code page builder and out-of-the-box widgets made setup easy. 60% of involve.ai’s customers joined the community in the first year. The platform enabled better digital and human touchpoints across the customer journey.

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GitLab - Information Technology And Services - Very Large

Gainsight CS helped GitLab boost platform adoption from 40% to over 65% in 10 months. The team simplified workflows and unified customer data. They made Gainsight the main tool for daily work. This l...ed to a 15%+ increase in cross-functional system use. Customer success managers became more engaged and enthusiastic.

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Learn From Your Loudest Customers | Gainsight PX

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Peers used Gainsight PX for engagement management and onboarding

Gainsight PX Competitors

Gainsight PX Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.32/5 ★

Read Reviews (5)
Analytics

4.46/5 ★

Read Reviews (206)
Custom Reports

3.94/5 ★

Read Reviews (262)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.32/5 ★

Read Reviews (5)
Analytics

4.46/5 ★

Read Reviews (206)
Custom Reports

3.94/5 ★

Read Reviews (262)

Software Failure Risk Guidance

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for Gainsight PX

Overall Risk Meter

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Top Failure Risks for Gainsight PX

Gainsight, Inc News

Partnership
 

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

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Product
 

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

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Executive
 

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

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Product
 

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

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Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

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Financials

SERIES E