Customer stories

Popular Business Setting

Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising industries and is widely used by Mid Market,Small Business, and Large Enterprise.

Gainsight PX Overview

Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.

Gainsight PX Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us." - Jeffrey Coleman
"Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available." - Tim Sedwitz

Gainsight PX Customer Insights, Testimonials and Case Studies

How can Gainsight PX enhance your Engagement Management process?

How efficiently Does Gainsight PX manage your Onboarding?

What solutions does Gainsight PX provide for Customer Feedback Management?

How does Gainsight PX facilitate Products & Pricelist Management?

What is Gainsight PX?

Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.

It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.

Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.

What is Gainsight PX used for?

Gainsight PX is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of Gainsight PX?

Feedback surveys, Dashboard and Personalization are some of the top features of Gainsight PX.

Who uses Gainsight PX?

Gainsight PX is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Gainsight PX alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Gainsight PX.

Where is Gainsight PX located?

Gainsight PX is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Gainsight PX testimonial

Jeffrey Coleman

Director of Customer Success

SurveyMonkey

When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman
Gainsight PX testimonial

Tim Sedwitz

Sr. Manager Customer Success Strategy & Operations

yext

Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz
Gainsight PX testimonial

Tony Lenox

VP, Worldwide Customer Success and Support

imprivata

With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox
CUSTOMERS TESTIMONIALS
Gainsight PX testimonial

Jeffrey Coleman

Director of Customer Success

SurveyMonkey

When you are scaling to thousands of customers, you need to have a good sense of what's going on with your customers. We let Gainsight manage a lot of that work for us. Testimonial By Jeffrey Coleman
Gainsight PX testimonial

Tim Sedwitz

Sr. Manager Customer Success Strategy & Operations

yext

Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they'd previously had available. Testimonial By Tim Sedwitz
Gainsight PX testimonial

Tony Lenox

VP, Worldwide Customer Success and Support

imprivata

With Gainsight, we're able to operationalize our customer success processes and keep focus on the success of our customers. Testimonial By Tony Lenox

Harri - Information Technology And Services

Gainsight helped Harri improve customer retention and drive revenue. Harri used Gainsight Customer Communities, Customer Success, and Product Experience products. These tools gave Harri a single hub ...for self-service, helped drive retention, and improved user adoption. Harri operates in the technology sector and serves EMEA and North America regions.

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Updater - Information Technology And Services

Gainsight helped Updater build a digital customer education program. Updater used Gainsight to train thousands of users who help move US military families. The company saw a 10X increase in trained u...sers. Gainsight supported Updater's growth-focused education strategy. The program improved onboarding and training with on-demand education.

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CData - Information Technology And Services

CData used Gainsight Customer Communities to build an online hub for customers. This helped CData boost sales and lower support costs. The community saved over $650,000 in customer support costs. It ...also influenced $4.5 million in sales. CData saw more engagement and better customer support with Gainsight.

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branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

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Gong - Computer Software

Gong used inSided’s Customer Hub to build a strong online community. The platform’s federated search and integrations with Zendesk, Skilljar, and Gainsight helped users find answers fast. Gong saw hi...gher customer retention and product stickiness from active community members. Active users upsell three times more than non-active users. In the first year, 36% of registered users joined the community, with 12,000 unique visitors and 800 one-on-one meetings.

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Deltek - Information Technology And Services - Very Large

Gainsight Customer Success and Product Experience helped Deltek boost net revenue retention by 11 points. Deltek scaled each customer success manager from 100 to 500 accounts. Customer insights from ...Gainsight PX drove this growth. Deltek saw a 5x increase in CSM account ratio. Renewal rates improved as account coverage expanded.

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Learn From Your Loudest Customers | Gainsight PX

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Peers used Gainsight PX for engagement management and onboarding

Gainsight PX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.32/5

Read Reviews (5)
Analytics

4.46/5

Read Reviews (206)
Custom Reports

3.94/5

Read Reviews (262)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.32/5

Read Reviews (5)
Analytics

4.46/5

Read Reviews (206)
Custom Reports

3.94/5

Read Reviews (262)

Software Failure Risk Guidance

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for Gainsight PX

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight PX

Gainsight, Inc News

Partnership
 

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

Product
 

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

Executive
 

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Product
 

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E