Gainsight PX Overview

Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Gainsight PX.

Other use cases:

  • Products & Pricelist Management
  • Advertisement
  • Workflow Management
  • Funnel Analysis
  • Lead Engagement
  • Sending & Publishing Communications
  • Lead Analytics
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Gainsight PX.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Launch New Products
  • Manage Risk
See all business priorities See less business priorities

Gainsight PX Use-Cases and Business Priorities: Customer Satisfaction Data

Gainsight PX's features include Feedback Surveys, Dashboard, Personalization, etc. and Gainsight PX support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Gainsight PX analytics capabilities include Analytics, and Custom Reports.

Reviews

"We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about w...hat we see in Gainsight." - Eric Foster

Gainsight PX, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Gainsight PX

Top Industries

  • Computer Software
  • Information Technology and Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

Gainsight PX Customer wins, Customer success stories, Case studies

How can Gainsight PX optimize your Engagement Management Workflow?

How can Gainsight PX enhance your Onboarding process?

What solutions does Gainsight PX provide for Customer Feedback Management?

What benefits does Gainsight PX offer for Products & Pricelist Management?

32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Gainsight PX testimonial

Eric Foster

Head of Customer Success

RiskIQ
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster
Gainsight PX testimonial

Adrian Benic

VP Product

infobip
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams Testimonial By Adrian Benic
Gainsight PX testimonial

Steven Doty

Enterprise and Education Sales Operations

Rosetta Stone
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty
CUSTOMERS TESTIMONIALS
Gainsight PX testimonial

Eric Foster

Head of Customer Success

RiskIQ
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster
Gainsight PX testimonial

Adrian Benic

VP Product

infobip
We’ve partnered with Gainsight as they’ve built their product experience platform knowing that an effective product growth strategy may start with product, but must ultimately support all customer-facing teams Testimonial By Adrian Benic
Gainsight PX testimonial

Steven Doty

Enterprise and Education Sales Operations

Rosetta Stone
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty

Dealerware - Technology

Dealerware uses Gainsight CS and PX to improve customer success and scale quickly. Dealerware is a fleet management company. They use Gainsight to drive retention and help customers adopt new feature...s. Gainsight CS and PX help Dealerware engage customers and grow their business. Dealerware is a small technology company in North America.

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Hornbill - Information Technology And Services

Gainsight CE helped Hornbill build a scalable customer education strategy. Hornbill used Gainsight CE to digitize customer onboarding and training. The platform enabled on-demand education for their ...users. This made it easier for Hornbill to support customers in EMEA, North America, and Oceania. Hornbill improved customer experience by offering self-service learning. Gainsight CE became central to Hornbill's customer education approach.

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Acquia - Information Technology And Services

Gainsight helped Acquia improve their digital success programs. Acquia used Gainsight's Customer Success platform and Product Experience tools. They saw a 12-point increase in renewals. The solution ...also generated significant new sales pipeline. Gainsight supported Acquia in driving customer retention and expansion.

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branch - Information Technology And Services

Staircase AI gives branch real-time, AI-powered customer engagement insights. Branch uses these insights to better understand its customers. The company improves churn management with Staircase AI. B...ranch operates in the technology sector as a small business in North America. Gainsight's solution helps branch drive retention and manage customer relationships more effectively.

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Copper - Computer Software

inSided helped Copper build a customer community to improve retention. Copper needed a way to engage longtail customers who did not get enough attention from customer success managers. Using inSided,... Copper launched a customizable community platform in under six months. The community grew steadily, with 200 new members each month and 12% engagement. Copper saw measurable improvement in retention and valuable product feedback in the first year.

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Delta Faucet - Manufacturing

Skilljar helped Delta Faucet improve customer education. Delta Faucet used Skilljar to deliver training content. The platform made it easier for customers to learn about products. This led to better ...engagement with training materials. Delta Faucet saw positive results from using Skilljar for customer education.

Read on →

Learn From Your Loudest Customers | Gainsight PX

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Frequently Asked Questions(FAQ)

for Gainsight PX

What is Gainsight PX?

Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.

It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.

Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.

What is Gainsight PX used for?

Gainsight PX is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Scale Best Practices by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of Gainsight PX?

Feedback surveys, Dashboard and Personalization are some of the top features of Gainsight PX.

Who uses Gainsight PX?

Gainsight PX is used by Computer Software, Information Technology And Services and Marketing And Advertising among other industries.

What are Gainsight PX alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Gainsight PX.

Where is Gainsight PX located?

Gainsight PX is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Gainsight PX for engagement management and onboarding

Gainsight PX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.32/5 ★

Read Reviews (5)
Analytics

4.46/5 ★

Read Reviews (206)
Custom Reports

3.94/5 ★

Read Reviews (262)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.32/5 ★

Read Reviews (5)
Analytics

4.46/5 ★

Read Reviews (206)
Custom Reports

3.94/5 ★

Read Reviews (262)

Software Failure Risk Guidance

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for Gainsight PX

Overall Risk Meter

Low Medium High

Top Failure Risks for Gainsight PX

Gainsight, Inc News

Partnership

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

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Product

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

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Executive

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

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Product

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

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Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

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Financials

SERIES E