Gainsight PX Overview
Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Gainsight PX.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Gainsight PX.
Gainsight PX Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight PX's features include Feedback Surveys, Dashboard, Personalization, etc. and Gainsight PX support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Gainsight PX analytics capabilities include Analytics, and Custom Reports.
Reviews
"The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer." - Tom Wix
Gainsight PX, Smartlook, Convert Experiences, WalkMe Digital Adoption Platform, Algolia, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight PX
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Large Enterprise
Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.
Gainsight PX Customer wins, Customer success stories, Case studies
How can Gainsight PX optimize your Engagement Management Workflow?
How can Gainsight PX enhance your Onboarding process?
What makes Gainsight PX ideal for Customer Feedback Management?
What solutions does Gainsight PX provide for Products & Pricelist Management?
32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By Ben Michael |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tom Wix Director of Customer Success Operations Alfresco |
The Gainsight features I'm most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Ben Michael Senior Manager, Customer Success jamf |
Using Gainsight for revenue optimization has allowed us to both specialize and scale our team. We have built an automated renewal system that can and has frequently facilitated a zero touch renewal plus growth process. Testimonial By Ben Michael |
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Read more →Learn From Your Loudest Customers | Gainsight PX
Frequently Asked Questions(FAQ)
for Gainsight PX
What is Gainsight PX?
Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.
It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.
Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.
What is Gainsight PX used for?
What are the top features of Gainsight PX?
Who uses Gainsight PX?
What are Gainsight PX alternatives?
Where is Gainsight PX located?
Peers used Gainsight PX for engagement management and onboarding
Gainsight PX Competitors
Gainsight PX Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
Software Failure Risk Guidance
?for Gainsight PX
Overall Risk Meter
Top Failure Risks for Gainsight PX
Gainsight, Inc News
Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl
Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.
Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube
Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.
Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report
Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.
Digital CS Enters a New Paradigm, Driven by Agentic AI
Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
