Gainsight PX Overview
Gainsight-PX enhances product experiences and user adoption through product analytics, in-app engagements, and customer feedback. Product adoption and time to value are driven effectively.
Use Cases
Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Gainsight PX.
Business Priorities
Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Gainsight PX.
Gainsight PX Use-Cases and Business Priorities: Customer Satisfaction Data
Gainsight PX's features include Feedback Surveys, Dashboard, Personalization, etc. and Gainsight PX support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Gainsight PX analytics capabilities include Analytics, and Custom Reports.
Reviews
"The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score give...s us exposure to usage risks that need our attention." - Dino Kuckovic
Peer review evidence (same sources as the product rating summary)
"...With Gainsight PX, Infobip has: Gained a single tool for analytics and contextual engagement...." Case Study Infobip
"...Take that back to your product team and begin developing guides and user tours to optimise user workflows...." Peer review by Jonathan D., Senior Systems Architect
"...In short; capture churn indicators, measure product and feature adoption, NPS, on the fly in-product notifications, user behavior...." Peer review by Executive Sponsor
Gainsight PX, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Gainsight PX
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Large Enterprise
Gainsight PX is popular in Computer Software, Information Technology And Services, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.
Gainsight PX Customer wins, Customer success stories, Case studies
How does Gainsight PX facilitate Engagement Management?
How can Gainsight PX enhance your Onboarding process?
What solutions does Gainsight PX provide for Customer Feedback Management?
What benefits does Gainsight PX offer for Products & Pricelist Management?
32 buyers and buying teams have used Cuspera to assess how well Gainsight PX solved their Conversion Rate Optimization needs. Cuspera uses 1372 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty |
|
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dino Kuckovic Customer Experience Manager Falcon.io |
The health scorecard is massive. I can finally engineer for Customer Success and not just rely on soft skills or good situational awareness and instincts about when we should do what and how we should handle customers. Our adoption health score gives us exposure to usage risks that need our attenti...on. |
|
Steven Doty Enterprise and Education Sales Operations Rosetta Stone |
Instead of each CSM running reports and figuring out where to focus, Gainsight highlights the clients that truly need attention. In other words, we've gone from being reactive and scattered to being proactive and focused. Testimonial By Steven Doty |
|
Eric Foster Head of Customer Success RiskIQ |
We're able to monitor significant portions of the entire health of our business. I literally use it as flight controls for not only the customer success organization but as a member of the executive team where we can make strategic decisions about what we see in Gainsight. Testimonial By Eric Foster |
Learn From Your Loudest Customers | Gainsight PX
Frequently Asked Questions(FAQ)
for Gainsight PX
What is Gainsight PX?
Gainsight PX is a User Analytics and Product Engagement Platform that enables to understand the users, collect feedback, and engage with users through walkthroughs and guides to drive onboarding and adoption.
It helps in determining which features correlate with high user satisfaction and long-term retention creates highly personalized engagement experiences based on user characteristics such as role, geography, historical product behavior, and more, takes action, and improves overall user experience and account health by triggering automated or in-person follow-ups based on responses to drive product success.
Its features include tracking usage data and integrating analytics and engagements, including retroactive tracking, codeless creation, native email integration, multiproduct capability, and advanced engagement.
What is Gainsight PX used for?
What are the top features of Gainsight PX?
Who uses Gainsight PX?
What are Gainsight PX alternatives?
Where is Gainsight PX located?
Peers used Gainsight PX for engagement management and onboarding
Gainsight PX Competitors
Gainsight PX Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (206) |
| Custom Reports | Read Reviews (262) |
Software Failure Risk Guidance
?for Gainsight PX
Overall Risk Meter
Top Failure Risks for Gainsight PX
Gainsight, Inc News
Gainsight Builds the Team to Win in AI-Native Services for Customer Retention with Three Executive Appointments
Gainsight announced three executive appointments to enhance its AI-native services for customer retention. Grant Clarke joins as EVP & GM of Atlas, Jack Leidecker as EVP & CSO, and Vijay Jegan as CAITO. These appointments aim to strengthen Gainsight's focus on security, trust, and AI-native operations, reflecting its commitment to customer retention and revenue outcomes.
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, enhancing its platform with agentic AI capabilities for customer retention. The Gainsight Agent Studio allows customer-facing teams to design and automate AI workflows. New features include Gainsight MCP for integrating AI tools with customer intelligence and a strategic partnership with Salesforce for deeper data integration.
Gainsight Launches the Agentic Stack for Customer Retention
Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.
Gainsight Announces New AI-Native Services Business
Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.
Gainsight, Inc Profile
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
