Heap Overview
This is a summary of the comprehensive capabilities and benefits of Heap based on over 4230 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Heap, Amplitude Analytics, Gainsight PX, Smartlook, Mouseflow, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Heap is right for your needs? Our Cuspera AI engine can evaluate how Heap fits your specific business needs, industry, and context. Get your personalized assessment report today.
Heap supports business activities such as:
- Engagement Management
- Funnel Analysis
- Products & Pricelist Management
- Social Media Management
- Training & Onboarding
Heap can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Launch New Products, Scale Best Practices, Increase Sales & Revenue, etc. It can help manage these activities if you use Website and Social Media for these needs. As a solution, Heap's capabilities include Dashboard, Personalization, Recording, etc.
Heap Retail Vertical is its biggest customer base.
Reviews
"We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. " - Alan D’Souza
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Heap solved their Conversion Rate Optimization needs. Cuspera uses 4230 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Heap.
Use Cases
Peers recommend Engagement Management , Funnel Analysis , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Heap.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Website |
4.95/5 ★ |
"...We've been able to really drill down into the content that users are engaging with and how those users are continuing to engage with and convert on the site after the fact...." Peer review from Insurance |
| engaging and following up |
4.93/5 ★ |
"...When considering where best to feature the courier messaging, the Casper team used Heap to identify areas of high engagement on the mattress product detail page...." Case Study Casper |
| Funnel Analysis with Website |
4.43/5 ★ |
"...Funnel Analysis, Conversion rate analysis, some light multi-touch attribution modeling, sending events downstream to Redshift to join with other schema or to send e-mail and SMS messages based on on-site behavior...." Peer review by Administrator |
| Products & Pricelist Management |
4.95/5 ★ |
"...Measuring feature adoption for product management...." Peer review by Pawan D., CEO, Marketing and Advertising |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Website |
4.95/5 ★ |
"...We've been able to really drill down into the content that users are engaging with and how those users are continuing to engage with and convert on the site after the fact...." Peer review from Insurance |
|
| engaging and following up |
4.95/5 ★ |
| Funnel Analysis with Website |
4.43/5 ★ |
"...Funnel Analysis, Conversion rate analysis, some light multi-touch attribution modeling, sending events downstream to Redshift to join with other schema or to send e-mail and SMS messages based on on-site behavior...." Peer review by Administrator |
|
| Products & Pricelist Management |
4.95/5 ★ |
"...Measuring feature adoption for product management...." Peer review by Pawan D., CEO, Marketing and Advertising |
|
49+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4230 insights from peers and experts to help you assess how these Heap use cases fit your Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. Testimonial By Alan D’Souza |
|
It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. Testimonial By Davis Godbout |
|
Heap helps us identify, communicate and resolve issues faster. For example, even a 10% improvement in preventing breakages in our conversion rate translates into ~$1M in loan originations. Testimonial By Matt Gomes |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Alan D’Souza Director of Product Analytics LendingClub |
We wanted to answer questions like, ‘how many people took x, y, z actions in this order.’ For that, we needed a better, more flexible tool. Testimonial By Alan D’Souza |
|
Davis Godbout Senior Product Manager Splunk |
It really takes a lot of pressure off of me. With Heap, I don’t have to have everything perfect. There might be questions after the fact that I’ll still be able to answer. It’s all in Heap. It's got my back. Testimonial By Davis Godbout |
|
Matt Gomes Senior Director of Marketing Opploans |
Heap helps us identify, communicate and resolve issues faster. For example, even a 10% improvement in preventing breakages in our conversion rate translates into ~$1M in loan originations. Testimonial By Matt Gomes |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Sur La TableRead More |
|
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Case Study CasperRead More |
|
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Case Study NatureBoxRead More |
Frequently Asked Questions(FAQ)
for Heap
What is Heap?
What is Heap used for?
What are the top features of Heap?
Who uses Heap?
What are Heap alternatives?
Where is Heap located?
Popular Business Setting
for Heap
Top Industries
- Retail
- Food & Beverages
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Heap to Enhance customer relationships and Acquire customers
Heap Alternatives
Peer and Expert Opinion on Features
for Heap
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (210) |
| Personalization | Read Reviews (37) |
| Recording | Read Reviews (32) |
| Capture information | Read Reviews (29) |
| Alerts: popups & Notifications | Read Reviews (20) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (210) |
| Personalization | Read Reviews (37) |
| Recording | Read Reviews (32) |
| Capture information | Read Reviews (29) |
| Alerts: popups & Notifications | Read Reviews (20) |
IT and Other Capabilities
for Heap
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (538) |
| Data Export | Read Reviews (245) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (538) |
| Data Export | Read Reviews (245) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (170) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (9) |
| Phone Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (170) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (842) |
| Custom Reports | Read Reviews (1182) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (842) |
| Custom Reports | Read Reviews (1182) |
Software Failure Risk Guidance
?for Heap
Overall Risk Meter
Top Failure Risks for Heap
Vendor Profile Details
Company Name
Heap
Company Website
https://heap.ioHQ Location
225 Bush St, San Francisco, California US
Employees
51-100
Social
Financials
SERIES C
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