Jira Service Management Overview
Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.
Use Cases
Customers recommend Helpdesk Management, Workflow Management, Collaboration, as the business use cases that they have been most satisfied with while using Jira Service Management.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Jira Service Management.
Jira Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
Jira Service Management's features include Ticketing, Alerts: Popups & Notifications, Templates, etc. and Jira Service Management support capabilities include Chat Support, Phone Support, Email Support, etc. also Jira Service Management analytics capabilities include Custom Reports, and Analytics.
Peer review evidence (same sources as the product rating summary)
"...Starting at just $10 per month, Jira Service Desk is one of the most budget-friendly help desk options available for a small IT business. ..." 11 Best Apps For Small IT Business in 2019
"...It integrates Statuspage, information and features from Jira Service Desk, Jira and Confluence, as well as various third-party tools such as Slack in one central location to be the basis for a powerful, flexible incident response workflow...." Atlassian Summit 2018: The most important news from the product keynote
"...Slack With Slack, you can create and organize chats based on teams, clients, or tasks, exchange and store files, share screen with the other team members, and much more...." 11 Best Apps For Small IT Business in 2019
Jira Service Management, Lokalise, Cayzu Help Desk, Pipefy, LogMeIn Rescue, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Jira Service Management Customer wins, Customer success stories, Case studies
How does Jira Service Management facilitate Helpdesk Management?
What benefits does Jira Service Management offer for Workflow Management?
What makes Jira Service Management ideal for Collaboration?
What Are the key features of Jira Service Management for Onboarding?
How can Jira Service Management enhance your Knowledge Management process?
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Enterprise giants Atlassian, Intuit, and AWS are planning for a world where agents call the APIs
Introduction to Jira Service Management
Frequently Asked Questions(FAQ)
for Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
Where is Jira Service Management located?
Peers used Jira Service Management for helpdesk management and workflow management
Jira Service Management Competitors
Jira Service Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
Jira Service Management Integrations
Jira Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Jira Service Management
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Atlassian US, Inc News
Atlassian Expands Rovo With Studio Workspace, Autonomous Max Mode And ...
Atlassian has expanded its Rovo platform by introducing new features, including Studio Workspace and Autonomous Max Mode. These enhancements aim to improve collaboration and efficiency for software, IT, and business teams.
Atlassian Opens Up Its Teamwork Graph to Power Agentic ...
Atlassian announced new AI capabilities at its Team '26 conference, including the opening of its Teamwork Graph to enhance agentic work across enterprises. The Teamwork Graph, with over 150 billion connections, supports AI-native teamwork by providing secure access to context across tools. New features include Rovo Studio for designing agents, Max mode in Rovo Chat, and agent integration in Jira, enhancing productivity and collaboration.
Atlassian opens Teamwork Graph and pushes Rovo into agentic execution ...
Atlassian unveiled AI updates at Team '26, including the Teamwork Graph's open beta interfaces and Rovo's enhanced agentic execution capabilities. The Teamwork Graph now supports over 150 billion connections, enabling more accurate AI responses. Rovo's new features include a reasoning mode and a no-code environment for building automations. Atlassian also announced product expansions, including Jira's general availability of agents and the new Dia Reports product.
Atlassian Q3 FY 2026 Earnings: Continued Cloud, AI Expansion
Atlassian reported Q3 FY 2026 earnings with a 32% revenue increase to $1.8 billion, driven by cloud and AI expansion. Cloud revenue rose 29% to $1.1 billion, while Data Center revenue grew 44% to $560.7 million. The company highlighted AI's role in boosting customer growth, with Rovo adoption linked to higher ARR. Atlassian's guidance for Q4 FY 2026 projects continued growth, emphasizing cloud and AI as key drivers.
Atlassian US, Inc Profile
Company Name
Atlassian US, Inc
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE
