Guiding you to choose between WalkMe Digital Adoption Platform vs. FullStory: 2024

Walkme and Fullstory both provide tools for understanding user engagement. Walkme uses interactive guidance and automation to engage users and improve task completion, while Fullstory allows users to watch recordings of real user interactions. Walkme provides more analytics and reports for understanding user behavior, but Fullstory's focus on recording user sessions provides a deeper understanding of individual user interactions. The limitations of both tools are that they can only track and analyze user behavior within the context of a specific website or application.

Walkme focuses on training and onboarding by providing step-by-step instructions, walkthroughs, and other interactive tools to guide users through product features. Fullstory, on the other hand, analyzes user behavior to identify areas for improvement in the onboarding process, helping teams understand user interactions and optimize the experience. Walkme empowers teams to proactively guide users through onboarding, while Fullstory provides insights into user behavior to inform improvements. Both require technical expertise to implement and maintain, limiting their accessibility for non-technical users.

Walkme Digital Adoption Platform and Fullstory both provide support for help desks. Walkme primarily focuses on in-app guidance and training, reducing the need for help desk assistance. Fullstory, on the other hand, helps support teams by providing session recordings, enabling them to understand customer experiences and provide more effective support.

WalkMe Digital Adoption Platform facilitates streamlined workflows by providing real-time guidance and support directly within the user interface. It enables users to complete tasks efficiently, minimizing delays and improving overall user experience. WalkMe's workflow management capabilities are limited by the platform's customization options, which can hinder user experience if users are unable to easily navigate the workflows.

WalkMe's platform provides detailed user analytics to track user behavior and performance. The platform uses artificial intelligence to analyze user data, helping enterprises understand user engagement and improve digital adoption. WalkMe's analytics capabilities contribute to enhanced training effectiveness and increased employee productivity.

FullStory provides product management teams with insights into user interactions and behavior on websites and applications. These insights help product managers to optimize user experience, identify areas for improvement, and make data-driven decisions. The tool is limited in some aspects, and product managers may have features they wish were included.

FullStory enables companies to gather customer feedback and analyze it in conjunction with digital experience data. This allows for a deeper understanding of customer behavior and the reasoning behind feedback. Additionally, FullStory can be integrated with other feedback platforms to enhance the analysis process.