Customer stories

Product Business Settings

Quantum Metric is popular in Financial Services, Retail, and Hospitality industries and is widely used by Large Enterprise, Mid Market, and Enterprise.

Quantum Metric Product Overview

Quantum Metric's real-time analytics platform is tailored for businesses aiming to refine their digital strategies. By delivering immediate insights into customer behavior and intent, it empowers companies to enhance customer experiences and boost conversion rates. The platform excels at transforming data into actionable insights, directly impacting revenue-driving outcomes. This tool is crucial for enterprises seeking to understand their customers in real-time and capitalize on opportunities that offer significant growth. Trusted by leading enterprises, Quantum Metric serves as a vital component in maintaining a competitive advantage in digital analytics.

How satisfied the customers are with Quantum Metric use-cases

Reviews

"Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather tha...n finding and fixing problems." - Tomasz M
"Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact." - Danny R

Quantum Metric Customer Insights, Testimonials and Case Studies

How can Quantum Metric enhance your Engagement Management process?

What makes Quantum Metric ideal for Rating And Review Management?

What Are the key features of Quantum Metric for Lead Analytics?

What solutions does Quantum Metric provide for Contact List Management?

How can Quantum Metric optimize your Customer Feedback Management Workflow?

What is Quantum Metric used for?

Quantum Metric is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Rating And Review Management and Lead Analytics .

What are the top features of Quantum Metric?

Dashboard, Recording and Alerts: popups & Notifications are some of the top features of Quantum Metric.

Who uses Quantum Metric?

Quantum Metric is used by Financial Services, Retail and Hospitality among other industries.

What are Quantum Metric alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Quantum Metric.

Where is Quantum Metric located?

Quantum Metric is headquartered at 16055 Old Forest Pt, #302, Monument, CO 80132, US.

11 buyers and buying teams have used Cuspera to assess how well Quantum Metric solved their Conversion Rate Optimization needs. Cuspera uses 750 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Quantum Metric testimonial

Tomasz M

Head of Digital Tech

Chalhoub Group

Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M
Quantum Metric testimonial

Danny R

Chief Digital Officer

Lulelemon

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R
Quantum Metric testimonial

Jacquelyn D

Senior Director, Digital Analytics & Optimization

Wyndham Hotels & Resorts, Inc

Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most.

Testimonial By Jacquelyn D
CUSTOMERS TESTIMONIALS
Quantum Metric testimonial

Tomasz M

Head of Digital Tech

Chalhoub Group

Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M
Quantum Metric testimonial

Danny R

Chief Digital Officer

Lulelemon

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R
Quantum Metric testimonial

Jacquelyn D

Senior Director, Digital Analytics & Optimization

Wyndham Hotels & Resorts, Inc

Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most.

Testimonial By Jacquelyn D
 

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026 - PR Newswire

Quantum Metric reported record enterprise expansion in 2025, driven by increased adoption of its Felix AI, which transitioned from pilot to core operations among 25% of its largest enterprise custome...rs. The company achieved significant growth in EMEA and expanded its role as a system of record for digital customer experience, marking its 30th consecutive quarter of growth.

Read on →

A leading national healthcare provider - Healthcare

Quantum Metric helped a leading national healthcare provider find hidden problems in their digital experience. The provider faced high contact center call volumes due to silent failures in their onli...ne tools. Using Data Enrichment and Felix AI, the team found a broken 'Email a pharmacist' feature with a 73% failure rate. Fixing this bug prevented $86,000 in annual opportunity cost and reduced member frustration. The issue was fixed in less than a week, leading to fewer calls and better digital journeys.

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Vitacost - Retail

Quantum Metric helped Vitacost find and fix a technical error in their checkout process. The platform's session replay and interaction heatmaps let the team see where customers struggled. After a sim...ple fix, Vitacost saw a 24% increase in conversions for shoppers using new payment methods. Teams across marketing, product, and technology used these insights to align on business priorities. Quantum Metric improved workflow and made it easier to spot and solve customer pain points.

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Vueling - Hospitality - Large

Quantum Metric helped Vueling save $3 million a year by improving page load speed. The Spanish airline used page speed benchmarks to find that 35% of sessions were too slow. Faster load times led to ...conversion rates three times higher. Vueling adopted a test-and-iterate mindset with Quantum Metric’s session replay and heat maps. Teams across the company now use data insights to improve customer experience and revenue.

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Six Flags - Travel & Hospitality

Quantum Metric helped Six Flags find and fix problems in their online checkout. The team used session replay and dashboards to see where users got stuck. They found that rage clicks on the 'Proceed t...o Payment' button caused many abandoned carts. By removing extra steps, users could pay faster. This change stopped $1.8 million in lost sales and raised mobile conversion rates.

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Western Union - Financial Services - Very Large

Quantum Metric’s Embedded Replay in Salesforce Service Cloud helped Western Union cut issue escalations by 30%. The contact center team gained better visibility into customer care problems. Agents re...solved more issues on the first call. IT and engineering teams spent less time reproducing errors. The solution improved customer support and digital experience analytics.

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What is Quantum Metric - Platform Overview

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Peers used Quantum Metric for engagement management and rating and review management

Quantum Metric Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (4)
Analytics

4.90/5

Read Reviews (87)
Custom Reports

4.48/5

Read Reviews (141)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5

Read Reviews (4)
Analytics

4.90/5

Read Reviews (87)
Custom Reports

4.48/5

Read Reviews (141)

Software Failure Risk Guidance

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for Quantum Metric

Overall Risk Meter

Low Medium High

Top Failure Risks for Quantum Metric

Quantum Metric, Inc. News

Awards
 

Google Cloud Technology Partner Award for Marketplace Collaboration

Quantum Metric has been awarded the 2023 Google Cloud Technology Partner of the Year Award for Google Marketplace Collaboration. This recognition highlights Quantum Metric's achievements in optimizing digital experiences using Google Cloud's BigQuery, contributing to a 41% growth in its customer base. The partnership with Google Cloud has enhanced customer insights and improved digital experiences, driving significant business outcomes.

Product
 

Felix AI Transforms the Future of Customer Experience

Quantum Metric's Felix AI, launched in April 2024, has significantly enhanced customer experience by reducing analysis times and call durations for global brands. The platform's recent introduction of Felix AI User Summaries offers a comprehensive view of user behavior, aiding in faster, data-driven decisions. Future enhancements include real-time funnel analysis and improved data security features.

Awards
 

Quantum Metric Wins ISG Software Innovation Award for breakthrough Generative AI

Quantum Metric has been awarded the 2025 ISG Software Innovation Award for its generative AI technology, Felix AI. This recognition highlights the platform's impact on digital experience analytics, enabling faster decision-making and improved customer interactions. Felix AI has significantly reduced analysis time and contact center costs for global enterprises, showcasing Quantum Metric's pioneering role in AI-driven analytics.

Product
 

Revolutionize Digital Customer Insights with Gen AI Solution

Quantum Metric has launched Felix AI, a Gen AI-powered session summarization tool, as part of its spring product release. Powered by Google Cloud's Gemini Pro, Felix AI offers real-time session insights, simplifying digital customer listening. The release also includes Interactions, User Analytics, and Lightning Analytics, enhancing customer lifecycle support and data democratization.

Quantum Metric, Inc. Profile

Company Name

Quantum Metric, Inc.

HQ Location

16055 Old Forest Pt, #302, Monument, CO 80132, US

Employees

51-100

Social

Financials

SERIES A