Quantum Metric Overview

Quantum Metric's real-time analytics platform is tailored for businesses aiming to refine their digital strategies. By delivering immediate insights into customer behavior and intent, it empowers companies to enhance customer experiences and boost conversion rates. The platform excels at transforming data into actionable insights, directly impacting revenue-driving outcomes. This tool is crucial for enterprises seeking to understand their customers in real-time and capitalize on opportunities that offer significant growth. Trusted by leading enterprises, Quantum Metric serves as a vital component in maintaining a competitive advantage in digital analytics.

Use Cases

Customers recommend Engagement Management, Rating And Review Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Quantum Metric.

Other use cases:

  • Contact List Management
  • Customer Feedback Management
  • Lead Scoring
  • Training & Onboarding
  • Collaboration
  • Advertisement
  • Funnel Analysis
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Quantum Metric.

Other priorities:

  • Launch New Products
  • Acquire Customers
  • Increase Customer Life Time Value
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Quantum Metric Use-Cases and Business Priorities: Customer Satisfaction Data

Quantum Metric works with different mediums / channels such as Website. Offline. and Movies.

Quantum Metric's features include Dashboard, Recording, Alerts: Popups & Notifications, etc. and Quantum Metric support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Quantum Metric analytics capabilities include Analytics, and Custom Reports.

Reviews

"Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather tha...n finding and fixing problems." - Tomasz M

Quantum Metric, Smartlook, Convert Experiences, Kameleoon, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Quantum Metric optimizes digital strategies with real-time analytics. Customer experiences improve, and conversions increase.

Popular Business Setting

for Quantum Metric

Top Industries

  • Financial Services
  • Retail
  • Hospitality

Popular in

  • Large Enterprise
  • Mid Market
  • Enterprise

Quantum Metric is popular in Financial Services, Retail, and Hospitality and is widely used by Large Enterprise, Mid Market, and Enterprise.

Quantum Metric Customer wins, Customer success stories, Case studies

What benefits does Quantum Metric offer for Engagement Management?

Why is Quantum Metric the best choice for Rating And Review Management?

How does Quantum Metric facilitate Lead Analytics?

Why is Quantum Metric the best choice for Contact List Management?

What makes Quantum Metric ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Quantum Metric solved their Conversion Rate Optimization needs. Cuspera uses 750 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
Quantum Metric testimonial

Tomasz M

Head of Digital Tech

Chalhoub Group

Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M
Quantum Metric testimonial

Danny R

Chief Digital Officer

Lulelemon

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R
Quantum Metric testimonial

Jacquelyn D

Senior Director, Digital Analytics & Optimization

Wyndham Hotels & Resorts, Inc

Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most.

Testimonial By Jacquelyn D
CUSTOMERS TESTIMONIALS
Quantum Metric testimonial

Tomasz M

Head of Digital Tech

Chalhoub Group

Quantum Metric has supported us in identifying problems and initiating efficient solutions to continue enhancing the customer experience. By speeding time to resolution, the team and brands can now focus resources on proactive development rather than finding and fixing problems. Testimonial By Tomasz M
Quantum Metric testimonial

Danny R

Chief Digital Officer

Lulelemon

Quantum Metric has helped lululemon systematically chip away at checkout errors, which has had a multi-tens of millions of dollars in revenue impact. Testimonial By Danny R
Quantum Metric testimonial

Jacquelyn D

Senior Director, Digital Analytics & Optimization

Wyndham Hotels & Resorts, Inc

Quantum Metric fills a gap left by traditional analytics tools: providing behavioral data at scale. Surfacing insights easily across our website and app, whether in the booking flow or loyalty program management, is incredibly valuable to the business—particularly as it helps us focus our efforts o...n what matters most.

Testimonial By Jacquelyn D
 

Quantum Metric Reports Record Enterprise Growth and AI Adoption

Quantum Metric achieved record enterprise growth in 2025, driven by a 37% increase in session usage and rapid adoption of its Felix AI tool among major enterprises. The company expanded significantly... in EMEA and now captures insights from half of the world's internet users. Heading into 2026, Quantum Metric focuses on agentic AI to enhance digital analytics and operationalize insights.

 

Quantum Metric Reports Record 2025 Enterprise Expansion and Agentic AI Momentum for 2026 - PR Newswire

Quantum Metric reported record enterprise expansion in 2025, driven by increased adoption of its Felix AI, which transitioned from pilot to core operations among 25% of its largest enterprise custome...rs. The company achieved significant growth in EMEA and expanded its role as a system of record for digital customer experience, marking its 30th consecutive quarter of growth.

A leading national healthcare provider - Healthcare - healthcare

Quantum Metric helped a leading national healthcare provider find hidden problems in their digital experience. The provider faced high contact center call volumes due to silent failures in their onli...ne tools. Using Data Enrichment and Felix AI, the team found a broken 'Email a pharmacist' feature with a 73% failure rate. Fixing this bug prevented $86,000 in annual opportunity cost and reduced member frustration. The issue was fixed in less than a week, leading to fewer calls and better digital journeys.

Wyndham Hotels & Resorts - Hospitality - Hospitality

Quantum Metric helped Wyndham Hotels & Resorts cut mean time to resolution by 50%. The platform unified data from tools like Datadog, Medallia, Adobe Analytics, and UserTesting. Teams resolved six ma...jor issues in 30 days and fixed bugs faster. Direct bookings and guest loyalty increased. Wyndham gained a single view of the customer, improving digital experience and operational efficiency.

Vueling - Airlines - Airlines

Quantum Metric helped Vueling improve their A/B testing with a test-and-iterate approach. The digital team used the platform to find slow pages and increased conversion rates, saving up to $3 million... a year. Quantum Metric made data insights available to more people at Vueling. The airline focused on personalizing service for leisure travelers and boosting customer loyalty. The platform supported Vueling in adapting to changes in the travel industry.

BetVictor - Gaming - Gaming

Quantum Metric helped BetVictor optimize their betslip funnel, leading to a 36% increase in sessions with successful bet placements. The team saw a 3% rise in conversion rate and a 10% boost in click... and completion rates. BetVictor used dashboards and session replay to improve KYC data collection and customer feedback. The Voice of Customer team achieved a 29% uplift in survey completion rate by streamlining the feedback process. BetVictor gained better data visibility and faster problem resolution with Quantum Metric.

What is Quantum Metric - Platform Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Quantum Metric

What is Quantum Metric used for?

Quantum Metric is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Engagement Management, Rating And Review Management and Lead Analytics .

What are the top features of Quantum Metric?

Dashboard, Recording and Alerts: popups & Notifications are some of the top features of Quantum Metric.

Who uses Quantum Metric?

Quantum Metric is used by Financial Services, Retail and Hospitality among other industries.

What are Quantum Metric alternatives?

Smartlook, Convert Experiences, Kameleoon and WalkMe Digital Adoption Platform are popular alternatives for Quantum Metric.

Where is Quantum Metric located?

Quantum Metric is headquartered at 16055 Old Forest Pt, #302, Monument, CO 80132, US.
lightning

Peers used Quantum Metric for engagement management and rating and review management

Quantum Metric Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (4)
Analytics

4.90/5 ★

Read Reviews (87)
Custom Reports

4.48/5 ★

Read Reviews (141)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.30/5 ★

Read Reviews (4)
Analytics

4.90/5 ★

Read Reviews (87)
Custom Reports

4.48/5 ★

Read Reviews (141)

Software Failure Risk Guidance

?

for Quantum Metric

Overall Risk Meter

Low Medium High

Top Failure Risks for Quantum Metric

Quantum Metric, Inc. News

Financial

Quantum Metric crosses $100M ARR milestone

Quantum Metric has reached a significant milestone of $100M in Annual Recurring Revenue, driven by a 54% increase in user adoption and a 26% rise in experience capture. The company attributes its success to strong customer relationships and strategic partnerships, including being named Google Cloud's Technology Partner of the Year for 2023.

Product

Quantum Metric Launches Felix Agentic AI, Autonomous Digital Experience Analyst

Quantum Metric has launched Felix Agentic, an autonomous digital experience analyst powered by Gemini models. This new AI solution provides instant, plain-language insights into digital customer behavior, contextualized within business objectives. Felix Agentic aims to replace manual data investigations with continuous analysis, offering features like Felix Chat and Background Agents to enhance customer understanding and operational efficiency.

Product

Quantum Metric Unveils Felix Agentic

Quantum Metric has launched Felix Agentic, an autonomous digital experience analyst that leverages Gemini models to provide immediate insights into digital customer behavior. Felix Agentic offers plain-language understanding without dashboards, enhancing decision-making for both technical and non-technical teams. It continuously analyzes data to explain changes in customer journeys, using Google Cloud's infrastructure for secure monitoring and proactive alerts.

Product

Quantum Metric Announced the Launch of Felix Agentic

Quantum Metric has launched Felix Agentic, an AI-driven digital analytics solution utilizing Gemini models. Felix Agentic offers real-time insights into digital customer behavior, replacing manual data analysis with automated, plain-language understanding. Key features include Felix Chat and Background Agents, which provide instant answers and proactive alerts. The solution is available to existing customers, with a broader rollout planned.

Quantum Metric, Inc. Profile

Company Name

Quantum Metric, Inc.

HQ Location

16055 Old Forest Pt, #302, Monument, CO 80132, US

Employees

51-100

Social

Financials

SERIES A