Latest Product Updates and Feature Enhancements on Quantum Metric
Revolutionize Digital Customer Insights with Gen AI Solution
Quantum Metric has launched Felix AI, a Gen AI-powered session summarization tool, as part of its spring product release. Powered by Google Cloud's Gemini Pro, Felix AI offers real-time session insig...hts, simplifying digital customer listening. The release also includes Interactions, User Analytics, and Lightning Analytics, enhancing customer lifecycle support and data democratization.
Digital Teams Waste 2 Months a Year - Report | Quantum Metric
Quantum Metric released its latest report, The Efficiency Index, revealing that digital teams waste two months annually on non-impactful escalations. The report highlights inefficiencies like executi...ve escalations and false positives, which hinder digital priorities. Incremental improvements could save up to $500K monthly. CEO Mario Ciabarra emphasizes the need for digital expertise to enhance customer experiences and business stability.
Quantum Metric's Felix AI Revolutionizes Customer Experience with Proven Performance Gains - PR Newswire
Quantum Metric has launched Felix AI, an artificial intelligence solution designed to enhance digital customer experience. Felix AI delivers measurable performance improvements by automating customer... journey analysis and surfacing actionable insights. The platform leverages advanced analytics to help enterprises quickly identify friction points, optimize digital channels, and drive higher conversion rates.
Awards, Recognitions, and Industry Achievements of Quantum Metric
Quantum Metric Named a Strong Performer in Digital Analytics , Among Top Vendors
Quantum Metric has been recognized as a Strong Performer in The Forrester Wave: Digital Analytics Solutions, Q3 2025. The company received top scores in real-time analytics, mobile app deployment, an...d measurement criteria. This acknowledgment highlights Quantum Metric's capabilities in enhancing digital experiences for medium to large enterprises. The platform supports 25% of Fortune 100 companies and processes 7 billion sessions monthly.
