Real-World Case Studies and Customer Success Stories with Quantum Metric

Quantum Metric helped Vista boost mobile conversions by 10% and improve PayPal user conversion by 20%. Vista used Quantum Metric... to understand the full customer journey and fix mobile funnel drop-offs. The analytics team shared weekly customer satisfaction reports using session replay. After UX updates, the number of high satisfaction digital customers in Australia doubled. Vista also improved the mobile studio completion rate by 9% and increased revision requests from 2% to 15%.
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Quantum Metric helped Tropical Smoothie Cafe boost its mobile app rating from 3. 5 to 4.9 stars. The team used...session replay and mobile analytics to personalize the app and improve the guest experience. Drop-off rates decreased by 70%. The app moved from a white-label solution to a fully branded, custom experience. Quantum Metric gave the team insight into user behavior and app performance.
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Quantum Metric helped a Fortune 500 retail chain monitor and optimize every customer journey in real time. The team used... dashboards to improve their buy online, pick up in store process. They found that unclear messaging about store pickup hurt conversions. By updating messaging, they boosted conversions and saw a 10% increase in customer reviews. Teams now use Quantum Metric daily for proactive monitoring and fast implementation of changes.
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Quantum Metric helped Lululemon find and fix checkout errors fast. The team used session replay and real-time analytics to spot... data validation issues that caused customers to abandon carts. By fixing these problems, Lululemon saw a multi-tens of millions dollar revenue impact. The platform gave out-of-the-box insights and improved customer experience online. Lululemon now delivers a better digital shopping journey.
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Quantum Metric helped Bass Pro Shops increase conversion rates by 8% with a new 'Shop Similar Items' feature. The retailer used... session replay and journey analytics to find that customers landed on out-of-stock pages. They tested a modal recommending alternative products, which reduced shopper churn and boosted revenue. The solution improved A/B test effectiveness and customer satisfaction. Bass Pro Shops now finds new opportunities in the customer journey using Quantum Metric.
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Quantum Metric helped Vitacost find and fix a technical error in their checkout process. The platform's session replay and interaction... heatmaps let the team see where customers struggled. After a simple fix, Vitacost saw a 24% increase in conversions for shoppers using new payment methods. Teams across marketing, product, and technology used these insights to align on business priorities. Quantum Metric improved workflow and made it easier to spot and solve customer pain points.
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Quantum Metric helped UNTUCKit boost conversions by 20%. The team used session replay and interaction heatmaps to see how shoppers... engaged with their site. They partnered with Dynamic Yield to get deeper insights into customer behavior. This led to a 69% increase in engagement and a 21% drop in lost mobile engagement. UNTUCKit built a more personalized shopping experience for every customer.
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Quantum Metric and Google BigQuery helped Canadian Tire boost online sales by 40%. The analytics team found that 10-20% of... shoppers tried invalid coupon codes and then left the site. Quantum Metric showed that over 70% of these users did not return. Canadian Tire re-activated popular coupon codes on key sales days. This move increased conversion rates for price-sensitive customers. The solution reduced cart abandonment and improved digital analytics.
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Quantum Metric helped Highlights for Children improve their subscription conversions. The team used dashboards and session replay to track and... understand user behavior from direct mail campaigns. They found a multi-million dollar revenue-impacting error. The conversion rate for the campaign increased by 6.4%. Resolution time for issues dropped from weeks to one day.
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Quantum Metric helped Chalhoub Group see how customers move through their brands. The team found a payment error that caused... a 33% drop in conversions, worth SAR 224,400 yearly. With Quantum Metric, they fixed the error in hours. The platform also helped spot design issues and speed up problem-solving. Chalhoub Group now resolves issues faster and focuses more on growth.
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Quantum Metric helped Ashley Furniture improve their mobile app. The company faced high cart abandonment and a confusing payment process.... Using session replay, they saw users treated carts as 'Favorites' and left without buying. They planned to make the Favorites feature easier to use. Quantum Metric also helped them find bugs faster. This led to better customer engagement and satisfaction.
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Quantum Metric helped Wyndham Hotels & Resorts cut mean time to resolution by 50%. The platform unified data from tools... like Datadog, Medallia, Adobe Analytics, and UserTesting. Teams resolved six major issues in 30 days and fixed bugs faster. Direct bookings and guest loyalty increased. Wyndham gained a single view of the customer, improving digital experience and operational efficiency.
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Quantum Metric helped a ferry company avoid a potential $9 million loss by quickly identifying and fixing a payment page issue. The team used... performance monitoring and Voice of Customer data to spot a 30% drop in conversion rates and rising call center volume. They found API errors causing payment delays, with load times spiking from 1.5 to over 4 minutes. After fixing the problem, call center volume dropped and customer satisfaction improved. The solution included experience alerts and digital analytics for real-time monitoring.
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Quantum Metric helped Vueling save $3 million a year by improving page load speed. The Spanish airline used page speed... benchmarks to find that 35% of sessions were too slow. Faster load times led to conversion rates three times higher. Vueling adopted a test-and-iterate mindset with Quantum Metric’s session replay and heat maps. Teams across the company now use data insights to improve customer experience and revenue.
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Quantum Metric helped Alaska Airlines cut call center time and improve employee experience. Teams use session replay to find and... fix issues fast. Agents can replay customer sessions for troubleshooting. Engineers get tickets with direct links to problems, saving time. The digital team uses "see more like this" to spot common issues. This led to faster support and better guest outcomes.
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Quantum Metric helped Wyndham Hotels & Resorts connect data from tools like Datadog, Medallia, and Adobe Analytics. Wyndham used session... replay and analytics to find and fix issues faster. They cut average resolution time by 50%. High-impact bug resolution dropped to one week. The team fixed six major issues in 30 days. Direct bookings, loyalty, and guest experience improved.
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Quantum Metric helped Radisson Hotel Group cut check-in and booking error rates to under 1%. The platform reduced average check-in... time and ticket submission time to less than 30 seconds. Radisson used Quantum Metric to move from a legacy system to Emma V2. The team fixed low employee adoption by targeting outdated support ticket URLs. This improved both employee workflows and guest experiences in hospitality.
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Quantum Metric’s Embedded Replay in Salesforce Service Cloud helped Western Union cut issue escalations by 30%. The contact center team... gained better visibility into customer care problems. Agents resolved more issues on the first call. IT and engineering teams spent less time reproducing errors. The solution improved customer support and digital experience analytics.
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Quantum Metric helped BMO transform its commercial banking digital client experience. BMO used Quantum Metric to monitor 100,000 sessions daily... and cut time to resolution by 90%. The platform enabled a 50% reduction in time to identify customer frustrations. BMO gained deep insights into user behavior and quickly resolved issues like double payment errors. The solution improved digital banking analytics and customer satisfaction.
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Quantum Metric helped Canadian Tire Bank cut cost per acquisition by 50%. The bank used analytics and session replay to... spot and fix customer frustrations fast. They improved the credit card application funnel by 31% year-over-year. New integrations like SecureKey and Verify.Me led to a 40% rise in successful credit card applications. Teams now resolve issues faster and deliver a more personalized digital experience.
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Quantum Metric helped an investment firm cut issue resolution time from months to the same day. The digital team used... the platform to analyze customer feedback and validate problems quickly. They identified root causes and prioritized fixes fast. Quantum Metric enabled better cross-team alignment and deeper insights into client issues. The firm expanded beyond session replay to quantify how many customers faced the same problems.
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Quantum Metric helped Domestic & General fix a payment page error that affected 7% of users and caused 1. 8k lost plan...sales. The analytics team used session replay and technical data to find backend and data capture issues. They quickly shared these insights with developers. The fix reduced time to identify problems from days to hours. Conversion rates improved after resolving the issue.
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Quantum Metric helped a top gaming company improve its registration flow. The company used Quantum Metric to analyze player behavior... and identify friction points. Teams found 40 actionable insights in eight weeks. They removed conversion blockers and increased annual revenue by $1.7 million. The company also discovered a 6% drop-off rate at a key registration stage and made improvements to increase bet placements.
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Quantum Metric helped Extra Space Storage improve digital visibility across their native app and web. The product team used Quantum... Metric to quickly identify and prioritize issues, reducing call center time and issue resolution time. Employees now get more context and fewer questions when problems arise. The platform enabled quantifiable reviews, making it easier to fix customer friction points. This led to a better employee experience and improved customer support efficiency.
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Quantum Metric used its own platform to manage a complex website replatforming. The team faced risks of disruption and lost... revenue. They used real-time monitoring, session replay, and analytics to spot friction points like slow page loads and broken links. The platform helped them fix issues quickly. They achieved a 40% improvement in median page load times and a 30% decrease in average LCP.
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Quantum Metric helped a major quick-service restaurant improve its in-store kiosk and online ordering. The team used Quantum Metric to... find friction points, like an inactive order button that cut conversions by 20%. After fixing the issue, friction dropped by 96%. Conversions grew by 8% in the first week. The platform enabled faster collaboration and better digital analytics.
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Quantum Metric helped Vueling improve their A/B testing with a test-and-iterate approach. The digital team used the platform to find... slow pages and increased conversion rates, saving up to $3 million a year. Quantum Metric made data insights available to more people at Vueling. The airline focused on personalizing service for leisure travelers and boosting customer loyalty. The platform supported Vueling in adapting to changes in the travel industry.
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Quantum Metric's digital experience analytics platform helped Seera Group launch a new fare calendar. The team tracked customer interactions with... each update. Quantum Metric enabled better team alignment between product and development. Seera Group used the platform to assess the full product lifecycle and find areas to improve. This led to a better digital experience for their customers.
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Quantum Metric helped BetVictor optimize their betslip funnel, leading to a 36% increase in sessions with successful bet placements. The team saw... a 3% rise in conversion rate and a 10% boost in click and completion rates. BetVictor used dashboards and session replay to improve KYC data collection and customer feedback. The Voice of Customer team achieved a 29% uplift in survey completion rate by streamlining the feedback process. BetVictor gained better data visibility and faster problem resolution with Quantum Metric.
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Quantum Metric helped a leading national healthcare provider find hidden problems in their digital experience. The provider faced high contact... center call volumes due to silent failures in their online tools. Using Data Enrichment and Felix AI, the team found a broken 'Email a pharmacist' feature with a 73% failure rate. Fixing this bug prevented $86,000 in annual opportunity cost and reduced member frustration. The issue was fixed in less than a week, leading to fewer calls and better digital journeys.
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Quantum Metric helped Six Flags find and fix problems in their online checkout. The team used session replay and dashboards... to see where users got stuck. They found that rage clicks on the 'Proceed to Payment' button caused many abandoned carts. By removing extra steps, users could pay faster. This change stopped $1.8 million in lost sales and raised mobile conversion rates.
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Quantum Metric helped FanDuel fix a mobile login loop in their Sportsbook app. The issue affected about 2% of sessions... and caused users to get stuck at login. FanDuel used session replay and mobile analytics to find and size the problem. They shared insights with engineering teams using dashboards. The fix impacted 9 million sessions and kept the high-revenue app stable.
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