Retail Case Studies and Customer Success Stories with Quantum Metric
Ashley Furniture
- Retail
Quantum Metric helped Ashley Furniture improve their mobile app. The company faced high cart abandonment and a confusing payment process. Using session replay, they saw users treated carts as 'Favori...tes' and left without buying. They planned to make the Favorites feature easier to use. Quantum Metric also helped them find bugs faster. This led to better customer engagement and satisfaction.
Quantum Metric helped Chalhoub Group see how customers move through their brands. The team found a payment error that caused a 33% drop in conversions, worth SAR 224,400 yearly. With Quantum Metric, ...they fixed the error in hours. The platform also helped spot design issues and speed up problem-solving. Chalhoub Group now resolves issues faster and focuses more on growth.
Quantum Metric helped Highlights for Children improve their subscription conversions. The team used dashboards and session replay to track and understand user behavior from direct mail campaigns. The...y found a multi-million dollar revenue-impacting error. The conversion rate for the campaign increased by 6.4%. Resolution time for issues dropped from weeks to one day.
Quantum Metric and Google BigQuery helped Canadian Tire boost online sales by 40%. The analytics team found that 10-20% of shoppers tried invalid coupon codes and then left the site. Quantum Metric s...howed that over 70% of these users did not return. Canadian Tire re-activated popular coupon codes on key sales days. This move increased conversion rates for price-sensitive customers. The solution reduced cart abandonment and improved digital analytics.
Quantum Metric helped UNTUCKit boost conversions by 20%. The team used session replay and interaction heatmaps to see how shoppers engaged with their site. They partnered with Dynamic Yield to get de...eper insights into customer behavior. This led to a 69% increase in engagement and a 21% drop in lost mobile engagement. UNTUCKit built a more personalized shopping experience for every customer.
Quantum Metric helped Vitacost find and fix a technical error in their checkout process. The platform's session replay and interaction heatmaps let the team see where customers struggled. After a sim...ple fix, Vitacost saw a 24% increase in conversions for shoppers using new payment methods. Teams across marketing, product, and technology used these insights to align on business priorities. Quantum Metric improved workflow and made it easier to spot and solve customer pain points.
Hospitality Case Studies and Customer Success Stories with Quantum Metric
Radisson Hotel Group
- Hospitality
Radisson Hotel Group used Quantum Metric to improve digital operations for employees and guests. They switched from a legacy system to Emma V2, using Quantum Metric to spot and fix issues with suppor...t ticket URLs and slow adoption. Session replay helped remove extra steps in check-in, cutting transaction time by at least 51 seconds. Check-in and booking error rates dropped to under 1%. Average check-in time and ticket submission time both improved. This led to higher revenue and better guest and employee experiences.
Quantum Metric helped Wyndham Hotels & Resorts connect data from tools like Datadog, Medallia, and Adobe Analytics. Wyndham used session replay and analytics to find and fix issues faster. They cut a...verage resolution time by 50%. High-impact bug resolution dropped to one week. The team fixed six major issues in 30 days. Direct bookings, loyalty, and guest experience improved.
Quantum Metric helped Alaska Airlines cut call center time and improve employee experience. Teams use session replay to find and fix issues fast. Agents can replay customer sessions for troubleshooti...ng. Engineers get tickets with direct links to problems, saving time. The digital team uses "see more like this" to spot common issues. This led to faster support and better guest outcomes.
Financial Services Case Studies and Customer Success Stories with Quantum Metric
Domestic & General
- Financial Services
Quantum Metric helped Domestic & General fix a payment page error that affected 7% of users and caused 1.8k lost plan sales. The analytics team used session replay and technical data to find backend ...and data capture issues. They quickly shared these insights with developers. The fix reduced time to identify problems from days to hours. Conversion rates improved after resolving the issue.
Quantum Metric helped an investment firm cut issue resolution time from months to a single day. The digital team used dashboards and session replay to get deeper insights into customer feedback. They... quickly identified and fixed problems that affected thousands of clients. The platform improved cross-team alignment and made customer experience analytics easier. The firm moved beyond basic survey tools to quantify and resolve issues faster.
Quantum Metric
- Information Technology And Services
Quantum Metric used its own platform to manage a complex website replatforming. The team faced risks of disruption and lost revenue. They used real-time monitoring, session replay, and analytics to s...pot friction points like slow page loads and broken links. The platform helped them fix issues quickly. They achieved a 40% improvement in median page load times and a 30% decrease in average LCP.
Other Industry Case Studies and Success Stories with Quantum Metric
A leading national healthcare provider
- Healthcare
Quantum Metric helped a leading national healthcare provider find hidden problems in their digital experience. The provider faced high contact center call volumes due to silent failures in their onli...ne tools. Using Data Enrichment and Felix AI, the team found a broken 'Email a pharmacist' feature with a 73% failure rate. Fixing this bug prevented $86,000 in annual opportunity cost and reduced member frustration. The issue was fixed in less than a week, leading to fewer calls and better digital journeys.
Quantum Metric helped FanDuel fix a mobile login loop in their Sportsbook app. The issue affected about 2% of sessions and caused users to get stuck at login. FanDuel used session replay and mobile a...nalytics to find and size the problem. They shared insights with engineering teams using dashboards. The fix impacted 9 million sessions and kept the high-revenue app stable.
Quantum Metric helped Six Flags find and fix problems in their online checkout. The team used session replay and dashboards to see where users got stuck. They found that rage clicks on the 'Proceed t...o Payment' button caused many abandoned carts. By removing extra steps, users could pay faster. This change stopped $1.8 million in lost sales and raised mobile conversion rates.
Quantum Metric helped Vueling save $3 million a year by improving page load speed. The Spanish airline used the platform to benchmark performance and found 35% of sessions were too slow. Faster load ...times led to conversion rates three times higher. Vueling adopted a test-and-iterate approach with session replay and heatmaps. Teams across the company now use data insights to improve customer experience and business results.
