Media Production Case Studies and Success Stories with Quantum Metric
CASE STUDY The Telegraph
Quantum Metric helped The Telegraph find and fix problems in their online subscription process. In the first week, the platform showed that 37% of visitors had slow spinners blocking signups. Removin...g background scripts improved page performance by 17% and increased conversions by 1.35%. The team also found that 1 in 4 users faced errors on the subscription form. Overall, The Telegraph saw a 57% increase in mobile and web conversions.
The Telegraph improved user engagement and reduced friction points by leveraging Quantum Metric's analytics platform, resulting in enhanced customer satisfaction and streamlined digital experience.
The ferry company improved customer experience and operational efficiency by using Quantum Metric, leading to a 20% decrease in customer complaints and a 15% increase in online bookings.
Hospitality Case Studies and Success Stories with Quantum Metric
CASE STUDY Wyndham Hotels & Resorts
Quantum Metric helped Wyndham Hotels & Resorts connect data from tools like Datadog, Medallia, and Adobe Analytics. Wyndham used session replay and analytics to find and fix issues faster. They cut a...verage resolution time by 50%. High-impact bug resolution dropped to one week. The team fixed six major issues in 30 days. Direct bookings, loyalty, and guest experience improved.
Radisson Hotel Group improved customer experience by using Quantum Metric's platform to identify friction points, optimize page performance, and enhance user journeys, resulting in increased customer... satisfaction.
Radisson Hotel Group used Quantum Metric to improve digital operations for employees and guests. They switched from a legacy system to Emma V2, using Quantum Metric to spot and fix issues with suppor...t ticket URLs and slow adoption. Session replay helped remove extra steps in check-in, cutting transaction time by at least 51 seconds. Check-in and booking error rates dropped to under 1%. Average check-in time and ticket submission time both improved. This led to higher revenue and better guest and employee experiences.
Quantum Metric helped lululemon find and fix checkout errors on their website. The team used session replay and real-time analytics to spot data validation issues that caused customers to abandon the...ir carts. By fixing these errors, lululemon saw a multi-tens of millions dollar increase in revenue. The platform gave lululemon out-of-the-box insights and quick implementation. Continuous monitoring with Quantum Metric helps lululemon keep improving their digital experience.
A Fortune 500 retail company increased revenue using Quantum Metric's platform, which analyzes customer behavior to identify friction points and improve user experience.
Quantum Metric helped Chalhoub Group see how customers move through their brands. The team found a payment error that caused a 33% drop in conversions, worth SAR 224,400 yearly. With Quantum Metric, ...they fixed the error in hours. The platform also helped spot design issues and speed up problem-solving. Chalhoub Group now resolves issues faster and focuses more on growth.
UNTUCKit improved customer experience by identifying and resolving friction points using Quantum Metric, resulting in a 10% increase in conversion rates and enhanced user engagement.
Quantum Metric helped Ashley Furniture improve their mobile app. The company faced high cart abandonment and a confusing payment process. Using session replay, they saw users treated carts as 'Favori...tes' and left without buying. They planned to make the Favorites feature easier to use. Quantum Metric also helped them find bugs faster. This led to better customer engagement and satisfaction.
Quantum Metric helped Bass Pro Shops fix high bounce rates from Google search traffic. Shoppers landed on out-of-stock product pages and left the site. The team used Quantum Metric to test a 'Shop Si...milar Items' button. This change led to an 8% increase in conversion rate. Fewer customers left the site, and the company saw millions in extra annual revenue.
Quantum Metric helped Highlights for Children improve their subscription conversions. The team used dashboards and session replay to track and understand user behavior from direct mail campaigns. The...y found a multi-million dollar revenue-impacting error. The conversion rate for the campaign increased by 6.4%. Resolution time for issues dropped from weeks to one day.
Quantum Metric helped Vista improve its global customer experience. Vista used Quantum Metric to connect site analytics with real customer journeys. This let teams see and fix customer pain points. V...ista saw a 10% increase in mobile conversions and a 20% improvement in PayPal user conversion. In Australia, high satisfaction digital customers doubled between Q4 2020 and Q1 2021.
Vista improved engagement and conversion rates using Quantum Metric's analytics tools, resulting in a significant increase in customer satisfaction and efficiency.
The investment firm used Quantum Metric to identify and resolve customer friction points, improving user experience and increasing conversion rates by 15% within three months.
Quantum Metric Embedded Replay for Salesforce Service Cloud helped Western Union improve contact center performance. Agents gained real-time visibility into 100% of digital user sessions. This reduce...d escalations by 30%. First call resolution rates increased. Agents solved customer issues faster, without needing to escalate to other teams.
Quantum Metric helped Canadian Tire Bank find and fix customer frustrations fast. The bank used Quantum Metric to see why customers dropped off during credit card applications. They cut cost per acqu...isition by 50%. They improved the credit card application funnel by 31% year over year. The team now solves problems faster and gives customers a better digital and in-store experience.
Quantum Metric helped BMO improve its commercial banking digital client experience. BMO used Quantum Metric to see customer behaviors and find technical issues fast. The platform let BMO monitor 100,...000 sessions daily. BMO cut time to resolution by 90%. They also reduced time to find customer frustrations by 50%. Quantum Metric helped BMO stop double payments and fix technical errors quickly.
Quantum Metric helped a top 10 bank improve its product backlog by showing which issues mattered most. The bank used Quantum Metric to quickly find and measure digital errors. Teams like product, Dev...Ops, IT, CX, insights, and marketing all used the platform. The bank reduced call center volume and made mobile banking easier. The mobile app team found that thousands of customers hit a $5,000 deposit error daily, with only 5% completing deposits. Quantum Metric gave real-time insights that helped the bank move faster and focus on customer needs.
Customer, a gaming company, improved user experience and identified friction points using Quantum Metric, leading to enhanced customer satisfaction and engagement.
Food & Beverages Case Studies and Success Stories with Quantum Metric
CASE STUDY Tropical Smoothie Cafe
Tropical Smoothie Cafe increased sales by utilizing Quantum Metric's platform to analyze customer behavior, identify friction points, and improve user experiences, leading to significant growth.
Real Estate Case Studies and Success Stories with Quantum Metric
CASE STUDY Extra Space Storage
Extra Space Storage improved customer experience by identifying and resolving friction points using Quantum Metric, resulting in a 20% increase in conversion rates.
Information Technology and Services Case Studies and Success Stories with Quantum Metric
CASE STUDY Quantum Metric
Quantum Metric used its own platform to manage a complex website replatforming. The team faced risks of disruption and lost revenue. They used real-time monitoring, session replay, and analytics to s...pot friction points like slow page loads and broken links. The platform helped them fix issues quickly. They achieved a 40% improvement in median page load times and a 30% decrease in average LCP.
Hospital & Health Care Case Studies and Success Stories with Quantum Metric
CASE STUDY American Medical Association
Quantum Metric helped the American Medical Association improve their digital sign in process. The AMA used session replay and analytics to find and fix issues causing user frustration and abandonment.... They cut sign in abandonment by 67%. Membership increased by 12%. Auto-renewal rates went up by 51%. User frustration dropped by 21%. The platform helped teams focus on the most important problems and improve the member experience.
Other Industry Case Studies and Success Stories with Quantum Metric
CASE STUDY A leading national healthcare provider
Quantum Metric helped a leading national healthcare provider find hidden problems in their digital experience. The provider faced high contact center call volumes due to silent failures in their onli...ne tools. Using Data Enrichment and Felix AI, the team found a broken 'Email a pharmacist' feature with a 73% failure rate. Fixing this bug prevented $86,000 in annual opportunity cost and reduced member frustration. The issue was fixed in less than a week, leading to fewer calls and better digital journeys.
Quantum Metric helped FanDuel fix a mobile login loop in their Sportsbook app. The issue affected about 2% of sessions and caused users to get stuck at login. FanDuel used session replay and mobile a...nalytics to find and size the problem. They shared insights with engineering teams using dashboards. The fix impacted 9 million sessions and kept the high-revenue app stable.
Quantum Metric helped BetVictor improve its betslip experience. The product team used Quantum Metric to guide the design and rollout of a new betslip. BetVictor saw a 36% increase in sessions with su...ccessful bet placements. The click and completion rate went up by 10%. The betslip funnel conversion rate increased by 3%. BetVictor also gained better visibility into KYC data collection and improved customer feedback rates.
Quantum Metric helped Six Flags find and fix problems in their online checkout. The team used session replay and dashboards to see where users got stuck. They found that rage clicks on the 'Proceed t...o Payment' button caused many abandoned carts. By removing extra steps, users could pay faster. This change stopped $1.8 million in lost sales and raised mobile conversion rates.
Quantum Metric helped Korean Air improve its app store rating from 2.9 to 4.6. Korean Air faced low user adoption and high call center volume due to app issues. Quantum Metric's platform revealed key... problems, including a payment error affecting 2% of users. The dev team quickly fixed the issue, reducing time to resolution from days to hours. The partnership led to higher app stability and better customer experience.
