Overview: GetFeedback and Qualtrics as Customer Feedback Management Category solutions.

GetFeedback and Qualtrics excel in customer feedback management, offering distinct capabilities and industry focuses. GetFeedback is favored by large enterprises and excels in structured feedback and analytics, while Qualtrics thrives with mid-market businesses and offers extensive data import, market research, and AI capabilities. Both products efficiently support diverse user needs, although GetFeedback leans towards enhancing customer satisfaction, and Qualtrics emphasizes customer relationships and market leadership.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

GetFeedback and Qualtrics: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback focuses on collecting feedback and measuring net promoter score, making it ideal for users wishing to improve customer engagement and manage campaigns efficiently. read more →

Qualtrics supports customer feedback management, market research, and helps with customer engagement, allowing users to analyze and enhance internal processes. read more →

Business Goals

GetFeedback is designed to improve customer satisfaction and brand engagement, appealing to businesses prioritizing customer experience and ROI. read more →

Qualtrics helps enhance customer relationships and build brand awareness, suitable for companies aiming to increase their market share and establish leadership. read more →

Core Features

GetFeedback offers robust analytics and seamless integration, providing valuable insights and adaptability for various business needs. read more →

Qualtrics boasts extensive analytics, data import capabilities, and AI features, which provide comprehensive data-driven insights and operational flexibility. read more →

Vendor Support Preferences

GetFeedback provides 24/7 support and various channels like email and chat, accommodating businesses with continuous support needs. read more →

Qualtrics offers extensive 24/7 support with a focus on email and chat support, aiding users who value constant assistance for complex use cases. read more →

User Segments and Industries

GetFeedback is popular among enterprises and large IT services, aligning well with businesses in technology sectors seeking detailed feedback processes. read more →

Qualtrics is preferred by mid-market and education sectors, offering a versatile approach suitable for various industries including research and consulting. read more →

Operational Alignment

GetFeedback integrates into workflows of larger enterprises, focusing on feedback management for complex organizational structures. read more →

Qualtrics fits seamlessly into mid-market operations, supporting diverse workflows from research to active customer engagements. read more →