Real-World Case Studies and Customer Success Stories with UiPath, Inc.

UiPath helped AGS Health automate document processing and denial management in healthcare. AGS Health used agentic automation to classify and... route millions of documents each year. The solution reduced manual work and ensured documents reached the right place within 24 hours. Staff shifted from paperwork to patient-focused tasks. Hospitals saw faster claims, lower denial rates, and reduced costs. AGS Health can now scale services and grow without adding more staff.
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UiPath helped the Swedish Medical Products Agency automate manual processes in drug authorization and side-effect reporting. The agency used robotic... process automation to handle a surge from 9,000 to 100,000 side-effect reports during the COVID-19 pandemic. Automation performed 100,000 duplicate checks and created over 66,000 reports, saving millions of kronor and delivering a 7–8x return on investment. Employees reported improved efficiency and a better working environment. The agency now has 20 automation projects in development, embedding RPA into daily operations.
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UiPath helped Cambridgeshire Community Services NHS Trust automate pediatric referral processing with "Ada," a digital worker. Manual data entry time... dropped from 40 minutes to under five minutes per referral. The Trust now saves 116 staff hours monthly and cut its error rate by 89%. Annual cost savings reached £16,000. Referral acknowledgments sped up from 48 hours to just 12 hours, improving patient care and staff satisfaction.
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UiPath Document Understanding helped AGS Health automate 40% of its processes. The company improved accuracy rates from 91% to 99%.... Manual workload dropped by 7%. Billing cycles became 60% faster. AGS Health also reduced costs and improved data security. These changes benefited both AGS Health and its clients.
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UiPath helped AGS Health automate document processing and denial management. AGS Health used agentic automation to classify and route millions... of healthcare documents. UiPath Document Understanding and Maestro orchestrated workflows, reducing manual review. Documents now reach the right place within 24 hours. AGS Health improved revenue cycle efficiency and reduced costs. Staff shifted from admin work to patient-focused tasks.
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UiPath helped Omega Healthcare achieve a 25% efficiency improvement across operations. The company deployed 1,900 digital workers to automate high-volume,... rules-based revenue cycle tasks. UiPath Maestro enabled orchestration of systems, AI agents, and people, allowing Omega Healthcare to scale automation without increasing costs or headcount. Productized workflows reduced variability and improved client outcomes. Omega Healthcare targets up to 50% inefficiency removal in key areas through deeper orchestration.
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UiPath helped University Hospitals Plymouth NHS Trust automate 16 processes. The Trust saved £81,500 and gave back 4,368 hours to... staff. Automation improved patient experience, like tripling survey response rates by sending digital forms. Robots now handle tasks such as ambulance handover reports and uploading cardiac images. The Trust expects up to £3.1 million in savings over five years. Staff engagement and patient care both improved with automation.
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UiPath helped Hemit automate hospital processes in central Norway. Twenty robots now handle 4.7 million transactions, saving the work of... 73 full-time employees. Automation improved patient record updates and reduced manual errors. Staff now spend less time on repetitive tasks and more on patient care. The team built tools to prioritize and manage automation requests, making the system more efficient.
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UiPath helped PromptCare automate over 70% of EOB postings and cut manual labor by more than half. The company used... UiPath Studio to build bots for revenue cycle tasks like invoice checks and claims processing. Turnaround time for new patient issues dropped by 75%. Staff now spend more time on patient care and less on paperwork. Faster billing and margin analysis improved financial performance and compliance.
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UiPath helped Mediq automate 55 processes across Europe, saving 55,000 hours in one year. Mediq set up a Center of... Excellence to standardize and scale automation in supply chain, HR, finance, and customer service. Document Understanding automation achieved 98% accuracy, processing 35% of 50,000+ annual sales orders. Automation improved data quality and freed staff from repetitive tasks. Mediq now explores agentic automation and communications mining to support further innovation.
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UiPath automation helped Central and North West London NHS Foundation Trust save £370,000 in manual effort each year. The Trust automated... 18 processes, saving 56 hours a day in clinical settings. RPA reduced time spent on employment agency invoice checks from over three hours a week to under thirty minutes. Staff now spend less time on finance, procurement, and HR admin tasks. The Trust has 70 more automation ideas in the pipeline.
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BPCE used UiPath's Agent Builder to create AI agents for automating client meeting preparation. The Smart Automation & Document Processing... team led this project. They focused on reducing the time spent by 150 business managers on this task. The solution uses RPA, AI, and process mining. BPCE aimed to boost sales team performance with automation.
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UiPath helped 三井住友信託銀行株式会社 save 400,000 hours over four years by automating complex trust banking operations. The bank used UiPath Orchestrator... to manage over 500 workflows, improving process control and scalability. RPA reduced manual work, cutting tasks from 5 hours to 30 minutes and enabling faster customer feedback. The bank now uses automation for test processes and process mining, aiming for higher quality and better customer engagement.
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UiPath Automation Cloud helped Deluxe automate contract pricing and invoice processing. Manual analysis of over 900 contracts now takes just... two hours, saving more than 800 hours. UiPath AI Center and GenAI tools extract and analyze data from unstructured documents. Communications Mining processed 11,000 emails in days, providing mailbox analytics. Deluxe improved efficiency, process management, and innovation across financial operations.
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UiPath helped VPBank automate over 300 banking processes, including customer onboarding, loan approvals, and compliance. In 2024, automation answered more... than 1.8 million customer inquiries and enabled the deployment of 102 new processes. VPBank reduced process development time from weeks to days and saved the workload of 350 full-time employees. Automation improved customer satisfaction by speeding up service and freeing staff for higher-value tasks. The bank now plans to integrate AI for fraud support and further digital transformation.
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UiPath Document Understanding helped United Wholesale Mortgage automate invoice data extraction. Processing time dropped from 3 minutes to 30 seconds... per loan. Employees now focus on higher-value work. UiPath Communications Mining cut email-to-case queue workloads by 20%. Over 50,000 work items were removed from team queues. UWM achieved 90% automation for mortgage loan invoices and 84% faster invoice processing.
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UiPath helped Suncoast Credit Union cut fraud losses by 75% in two years. The credit union automated fraud detection using... UiPath Robots and agentic AI. Robots now review all check transactions and flag suspicious activity. This led to $3.3 million in fraud prevented year to date. Investigators focus on high-risk alerts, not manual reports. Automation expanded fraud detection without adding staff.
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State Street used UiPath automation to improve testing for its Alpha asset servicing platform. Manual testing slowed delivery and limited... efficiency. UiPath automation cut test execution time by 67%. Teams now focus on higher-value work. Faster testing cycles help State Street deliver services to clients more quickly. Automation also improves risk mitigation and platform reliability.
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Fiserv used the UiPath Platform to expand its AI and automation program. The company avoided $10 million in SLA penalties... and onboarded over 20,000 QSR locations on time. UiPath enabled non-technical staff to build automation with low-code and no-code tools. Built-in governance, compliance, and risk controls ensured safe, explainable AI solutions. Fiserv accelerated AI innovation while maintaining trust and transparency.
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UiPath helped Federal Bank automate compliance processes. The bank faced a tough regulatory deadline that manual work could not meet.... UiPath Robots cut turnaround time by 50% in a key compliance process. Automation delivered a 0% error rate in reconciliation. Federal Bank automated 15 processes and plans to automate 53 in total. This kept costs low and supported rapid business growth.
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UiPath helped Bank ABB automate 131 processes, saving 101,259 hours. The bank wanted to free staff from repetitive tasks and... focus on strategic work. ABB chose UiPath for its reliability and experience in banking automation. The automation project started in 2024 and covered many departments. ABB serves over 2.7 million consumers and 17,000 corporate clients. The result is a more modern, efficient banking workforce.
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Forvia used UiPath to drive its digital transformation. In the first months, they deployed over 50 robots. This showed strong... team engagement and a clear need for automation. Forvia set a roadmap to prioritize use cases and measure benefits like time savings and financial impact. Three years later, they are exploring new automation solutions with UiPath.
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UiPath helped Detmold Group boost employee productivity by 70%. The company replaced manual processes with automation, cutting processing time by... 50%. Detmold Group achieved full ROI in 12 months. UiPath Orchestrator let business teams manage and optimize automations without IT. The new system improved order fulfillment and data accuracy. Detmold Group now plans to expand automation across its operations.
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UiPath helped The Arnott’s Group automate 75% of manual customer orders, saving up to 60 hours per week. The company used... UiPath Document Understanding to digitize order and invoice processing, reducing manual work and errors. Automation led to a return on investment in just 10 months. The Arnott’s Group built a Center of Excellence and a Modern Robotic Operating Center to scale automation. The program improved efficiency, freed up staff for higher-value work, and supported business growth.
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UiPath helped Detmold Group boost employee productivity by 70%. The company replaced a failed automation solution with UiPath Orchestrator and... software robots. Two key processes—purchase order generation and order reconciliation—were automated. Processing time dropped by 50%. Detmold Group achieved full ROI in 12 months. Business teams now manage and optimize automations directly, reducing reliance on IT.
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UiPath helped Sappi automate repetitive tasks across finance, HR, logistics, and manufacturing. The first robot, Hermes, cut a weekly finance... report from one hour to under three minutes. Sappi deployed 132 automations, saving 13,000 hours in Europe in one year. The Gutenberg bot processes 12,000 logistics documents annually, with 80% needing no human help. Automation improved productivity and sparked more employee interest in building robots.
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UiPath Document Understanding helped Johnson Controls automate 200,000 monthly accounts payable transactions. The company brought AP functions in-house, cutting third-party... costs by 75% and saving $6 million. Automation improved transaction accuracy to 89%. In six months, 68 automations delivered over $10 million in value. Johnson Controls now manages more transactions with less manual work and fewer errors.
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UiPath Test Suite helped Leaf Home automate customer contact requests, safeguarding $3 million in topline contributions daily. Task Mining cut... process documentation analysis time by 50%. Automation saved over 30,000 hours each year. Leaf Home used automated testing to improve quality assurance and support rapid business growth. The company overcame spam filter challenges and scaled operations efficiently.
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UiPath helped Covestro automate HR sick leave certificate processing. The HR team used to process 500 documents per week by... hand, taking up to 7 minutes per request. With AI and RPA, Covestro achieved 95% accuracy and 50% straight-through processing. The automation reduced manual processing time by 85%. HR specialists now focus on more valuable tasks. SAP integration was key to the solution.
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Yanmar used the UiPath Platform to speed up digital transformation. Employees built their own automations with UiPath Studio and Orchestrator.... They used AI tools like Communications Mining to collect and analyze market trends and competitor data in many languages. This improved business process efficiency and filled gaps in their existing data tools. Yanmar also promoted citizen development and professional growth across the company.
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UiPath helped Travis Perkins cut credit application processing time by 67%. The company automated manual account setup tasks using intelligent... automation. This reduced errors and improved data security. Customers now get faster decisions and real-time updates. Travis Perkins saw a 27% increase in new customers and doubled its service speed. Staff and customers both benefit from the new digital process.
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UiPath helped Decathlon improve daily work for employees using AI and automation. Decathlon used UiPath to create processes that reduce... errors. The company has worked with UiPath since 2018. Decathlon operates nearly 1700 stores in over 70 countries. Leaders at Decathlon shared their experience at the UiPath AI at Work 2023 event.
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UiPath helped Auchan Retail automate complex business processes. Auchan used UiPath's platform with AI and intelligent agents to handle tasks... that RPA alone could not solve. They automated the processing of sales terms by combining AI, RPA, and BPM through API calls. This new approach enabled Auchan to address use cases that were previously impossible. The orchestration power of UiPath drove further digital transformation for Auchan.
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UiPath Maestro helped Manutan automate up to 1,000 daily quote requests. The solution extracts data from varied formats and generates... quotes automatically. It integrates responses into the ERP and uses a human in the loop for ambiguous cases. Manutan aimed to respond faster and increase conversion rates while keeping quality and personalization. This case shows how UiPath Agentic AI blends technology with human expertise for better business outcomes.
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Leroy Merlin used UiPath automation to improve customer satisfaction in stores. The company tested an agent assistant for product comparison... and a tool for automatic supplier bonus calculation. These solutions help free up staff time so teams can focus on sales. Leroy Merlin plans to roll out these tools to all 145 stores. The goal is to make the customer experience better and support employees in their daily work.
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UiPath Process Mining helped Woolworths resolve incidents 70% faster across 3,500 stores. The tool managed about 20,000 incidents monthly and... returned 40,000 hours per month to the business. Woolworths used process mining to find bottlenecks and rework in high-volume workflows. The company simplified incident handling and improved team collaboration. End-to-end process visibility enabled ongoing operational improvements.
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UiPath helped Cutters, a fast-growing Norway-based salon chain, automate staff scheduling. This reduced scheduling time per salon from two hours... to just 6–10 minutes. Cutters automated 10 processes, with each new automation taking a maximum of two weeks to deploy. The company now communicates with around 100 customers daily using customer analytics. Automation supports Cutters' rapid expansion and efficient operations in the retail sector.
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UiPath helped Tapestry automate complex tasks in SAP S/4HANA. The company saw a 5x improvement in data accuracy and saved... 20-25% effort. Automation covered finance, sales, and operations. Staff shifted from manual data entry to creative work. Tapestry kept its SAP core clean and flexible while solving long-standing issues.
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UiPath helped Inelo automate millions of driver activity records each month. Inelo used robots to process client messages, driver files,... and documents, saving over 125,000 hours. Automation reduced manual work and errors, letting staff focus on complex tasks and customer service. The company saw ROI in five to twelve months and now uses AI to improve customer interactions. Inelo’s culture shift empowered employees to suggest new automation ideas, driving ongoing efficiency gains.
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UiPath helped SOCAR automate 96,400 hours of manual work each year. SOCAR used intelligent document processing to handle 287 traffic-fine... formats, reaching 95% extraction accuracy. The company connected 20 AI models and automated cross-team workflows, improving incident resolution speed by 97%. SOCAR now runs 59 automation projects across seven divisions, achieving 99.98% service availability. Automation freed staff for higher-value tasks and supports SOCAR’s move toward AI-native operations.
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UiPath helped Royal Mail Group save £55 million and return 662,000 hours to employees using robotic process automation. The company automated... 85 processes across operations, customer experience, finance, HR, commercial, and fleet. Robots streamlined data extraction, improved customer service, and managed account suspensions in real time. Staff feedback was positive, with reduced stress and better productivity. The automation program delivered over 300% ROI, boosting efficiency and employee satisfaction.
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UiPath helped Polaris Transportation Group automate cross-border logistics. 85% of customs documents are now cleared automatically. Order creation time dropped... from 15–20 minutes to about two minutes. 30% of orders flow straight through with no employee intervention. Automation reduced manual errors and improved shipment visibility. Polaris now competes better with digital-first freight platforms.
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UiPath helped Royal Mail Group automate business processes, saving the time of four staff members with their first two automations. The company increased... its number of robots by over 400% in nine months. RPA delivered more than £4.5 million in value in 2018/19. Automations improved process quality and reduced errors in customer set-up forms by 75%. Royal Mail now automates processes in under six weeks, standardizing operations across 1,300 delivery offices.
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UiPath helped Romande Energie automate 11 business processes with 34 robots. In just 9 months, they saved over 5,200 hours... and reached a 96.83% transaction success rate. Automation improved compliance, sped up customer service, and boosted Net Promoter Score. Key tasks like connection requests and invoice management now run faster and with fewer errors. The program started in the front office and expanded to finance, metering, and network teams.
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UiPath helped TAURON automate HR processes using AI and RPA. The digital personnel file project cut processing time by 60%.... 49 HR specialists now use the system daily. Automation reduced manual work and errors. Employees can focus on higher-value tasks. The project improved efficiency and job satisfaction.
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UiPath Test Cloud helped DTE Energy modernize outage communications. DTE migrated from legacy systems to Microsoft Azure to improve reliability... and scalability. UiPath Test Cloud automated end-to-end testing for email, SMS, backend processing, and mapping. Automated regression and interface testing reduced manual effort and sped up cloud migration. DTE now has a repeatable, scalable quality assurance framework for ongoing Azure releases.
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UiPath Agentic Automation helped Ignitis Group automate 355 processes with 45 robots, freeing up the equivalent of 200 people’s time. The company improved... customer satisfaction by speeding up document management for solar power plant installations. Agentic AI also boosted email handling, letting staff focus on higher-value work. Legal teams now use agents to sort 1,500 documents monthly, saving 60 hours and achieving 93% accuracy. Ignitis plans to expand agent use across the business for even greater efficiency.
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UiPath helped Orange automate over 700 business processes in France. Orange used AI, automation, and data to solve business challenges.... The company adopted a strategic approach, including Automation by Design and hackathons. Alexis Vaillant, Head of Automation, shared these results at the AI at Work Paris 2023 event. Orange aims to maximize the value of AI and automation for business needs.
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UiPath helped Orange Spain launch the Robot Factory, deploying over 400 robots since 2017. The automation initiative saved more than... €34 million in just over two years. Robots now handle tasks like customer surveys and technical support, freeing staff for higher-value work. 250 employees trained in RPA, boosting engagement and digital skills. Orange Spain delivers 24/7 customer service with robot ecosystems, improving efficiency and customer satisfaction.
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UiPath RPA helped AIS automate 560 business processes. The company saved 197 full time equivalents and 72,000 work hours in... operations. Corporate finance saved 36,000 work hours. 800 employees became citizen developers. AIS improved customer service and employee satisfaction with automation.
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UiPath helped Medlitix cut clinical review time by 90%. The platform automates medical record summarization, reducing review from 70 minutes... to just six. Clinicians now spend more time on patient care and less on paperwork. The solution achieved 95% accuracy in AI-generated summaries. Medlitix avoided $1.2M in hiring costs by scaling with automation.
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UiPath RPA and AI Computer Vision helped Apprio boost healthcare claims processing. Apprio saw a 7X increase in claims managed... and a 20X increase in claims touched. The claims backlog dropped by 96%. Automation replaced manual tracking and data entry. This improved speed and accuracy for healthcare providers.
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UiPath and AI Computer Vision helped Apprio achieve a 7X increase in claims managed and a 20X increase in claims touched. Apprio used robotic... process automation to automate Medicaid applications and insurance reimbursement. The company saw a 96% reduction in claims backlog. This automation improved healthcare payment processing and reduced manual work. Apprio now processes more claims faster and with greater accuracy.
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UiPath helped dentsu automate over 600 processes, saving more than 600,000 hours per year. Dentsu used UiPath Automation Cloud to... make automation accessible across its global teams. The company launched dentsuGPT, a tool powered by large language models, to support employees with internal resources and automation adoption. Automation Hub enabled dentsu to crowdsource and manage new automation ideas, driving innovation. Key results include reducing a financial process from one day to 10 minutes and cutting SEO checks from 2,860 hours to under three hours per month.
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UiPath helped dentsu automate data migration by building 60 unattended robots in 30 days. The project saved 125,500 hours and... extracted over 2.8 million documents. Dentsu used robotic process automation to avoid manual work and meet tight deadlines. The automation center of excellence led the effort, improving efficiency in digital marketing communications. Employees could focus on creative and strategic tasks instead of repetitive work.
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UiPath Communications Mining helped Teads automate support messages. Teads cut support and operational workloads by 50% for two teams. The... automation reduced SLAs by 24 hours. Teams now focus on strategic tasks, driving millions in annual gains. Customer support and operations became more efficient and consistent.
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UiPath helped Manpower automate business processes since 2017. The platform saved time for employees and let them focus on higher-value... tasks. Manpower improved process security and empowered staff through a citizen developer program. The automation journey led Manpower to rethink its business processes and boost technology adoption. UiPath's SaaS platform supported Manpower's digital transformation.
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ADT used UiPath to automate high-volume, time-sensitive work in finance, field services, and customer care. UiPath Robots cut technician confirmation... call times from 15–20 minutes to under two minutes. ADT combined AI and RPA to handle variable data and expand automation to more complex tasks. Automation improved efficiency, accuracy, and customer experience across the company. UiPath integrated with both legacy and modern systems, supporting growth and strong governance.
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UiPath helped Deluxe validate pricing outcomes against real invoice data at scale. Deluxe used agentic automation to find gaps that... spot checks missed. The solution flagged discrepancies, explained causes, and suggested actions. Teams could test and refine automations on their own. Early results show better financial accuracy and more trust in AI-driven processes.
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ADT used UiPath to automate high-volume, time-sensitive work in finance, field services, and customer care. UiPath Robots cut technician confirmation... call times from 15–20 minutes to under two minutes. Automation reduced manual effort, improved accuracy, and streamlined workflows across legacy and modern systems. ADT combined RPA with AI to handle complex scenarios while maintaining governance and reliability. Employee and customer experiences improved as tasks became faster and simpler.
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UiPath Document Understanding helped Thermo Fisher Scientific automate invoice processing. The company processed 824,000 invoices each year. They cut invoice... processing time by 70%. Automated data collection reached 85% accuracy. Straight-through processing hit 53%. This improved efficiency for their global operations in healthcare.
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UiPath helped GreenPoint automate waste management operations. GreenPoint used UiPath Document Understanding, AI Center, and Action Center to cut 10,000... manual hours each year. The automation reduced document processing time by 98%. GreenPoint achieved 100% compliance with environmental regulations. Employee satisfaction improved as repetitive work and overtime decreased.
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UiPath RPA helped Arçelik Global speed up digital processes across the company. The company faced big changes during the COVID-19... pandemic, with more online shopping and supply chain issues. UiPath automated over 85 processes, handling 3.2 million transactions each year. This saved Arçelik $1.1 million and 125,000 working hours per year. The automation runs with a 95.7% success rate.
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UiPath helped Expo Group save 87% of working hours. The company used UiPath to automate repetitive tasks. This freed up... many hours for employees. Workers could focus on more important work. Productivity improved across the business. UiPath made a big impact on Expo Group's operations.
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UiPath helped Asklepios Kliniken automate key processes in their hospitals. The goal was to improve process stability and data quality.... Automation reduced employee workloads and made operations more efficient. Sandra Schlösser led the project as Head of Robotic Process Automation. Asklepios Kliniken is one of Germany’s largest private hospital groups, with over 68,000 employees and 170 facilities.
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Banco Azteca, one of Mexico's largest financial institutions, has transformed its automation program using UiPath Maestro. The bank orchestrated over... 8,800 enterprise processes and 300 automations, enhancing customer service, compliance, and fraud prevention. This shift from task automation to business orchestration improved efficiency and customer experience, with plans to expand into anti-money laundering and intelligent ATM monitoring.
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Merck KGaA, Darmstadt, Germany, a leading science and technology company, has adopted UiPath Test Cloud to power its agentic software testing program. This initiative aims... to reduce manual effort and accelerate software delivery transformation by leveraging AI agents and automation. The program supports Merck's large-scale digital transformation efforts, enhancing testing coverage and operational efficiency.
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UiPath's Maestro Case, launched on June 16, enhances orchestration for dynamic business processes. An Australian telecom has implemented it for... order processing, achieving a 60-80% reduction in case handling time. Another financial services firm projects $12 million in annual savings using Maestro Case for dispute resolution and KYC workflows. The platform's case agent decides actions at runtime, supported by an event source engine for seamless recovery.
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UiPath is seeing significant growth in the adoption of its agentic AI products, with customers moving from pilot programs to production deployments. This shift highlights... the integration of AI capabilities into daily business processes. The launch of UiPath for Coding Agents further supports this momentum, positioning the company as a key player in enterprise AI transformation and automation.
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One NZ has significantly reduced enterprise mobile provisioning times from days to minutes by deploying UiPath Maestro, a cloud-native orchestration platform. This deployment enhances... operational efficiency by integrating AI agents and software robots across systems, transforming complex back-office workflows without infrastructure overhaul. One NZ plans to extend this solution to other critical business areas, reflecting a broader shift in the telecommunications sector towards AI-driven process orchestration.
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