Grafisk Digital
- Information Technology And Services
- Small
Norway
Quadient Inspire helped Grafisk Digital deliver faster, multi-channel communications at scale. The Norwegian communications provider improved accuracy and reduced client... effort. Grafisk Digital enhanced its service offering with enterprise-grade reliability and flexibility. The company now delivers high-impact digital and printed mailings for power and utility clients. Client satisfaction and competitiveness increased with the new CCM solution.
Eclipse Group
- Information Technology And Services
- Medium
Amsterdam, Netherlands
Eclipse Group used Quadient Inspire Flex to build a CCM as a Service solution. The platform helps Eclipse deliver reliable... and scalable customer communication management for its clients. Quadient Inspire Flex gives Eclipse flexibility and efficiency in handling omnichannel communications. Eclipse chose Quadient for its strong track record and expertise. The solution supports seamless and cost-effective communication processes.
Grafisk Digital
- Information Technology And Services
- Small
Norway
Quadient Inspire helped Grafisk Digital deliver faster, more accurate multi-channel communications. The company improved client satisfaction and reduced effort for... its customers. Grafisk Digital now offers scalable, enterprise-grade communications for the power and utility sector. The solution enabled rapid, secure processing and output of high-volume jobs. This strengthened their market position and client relationships.
Grafisk Digital
- Information Technology And Services
- Medium
Quadient Inspire helped Grafisk Digital speed up multi-channel communications. The company improved accuracy and reduced client effort. Grafisk Digital now... delivers faster, more reliable communications at enterprise scale. This boosted client satisfaction and made the company more competitive. The solution supports high-volume batch jobs and is easy to use.
ServiceRocket
- Information Technology And Services
- Medium
Palo Alto, USA
Quadient AR helped ServiceRocket automate and scale its accounts receivable workflow. The AR team, just two people, managed global collections... more efficiently. Quadient AR improved collections speed and increased value from NetSuite ERP. ServiceRocket saw a 10% improvement in DSO with automated AR operations. Over two-thirds of reminders sent to customers are opened, boosting communication and customer experience.
GoTo
- Information Technology And Services
- Large
Quadient AR helped GoTo improve accounts receivable processes. GoTo used Quadient AR to manage credit, invoice delivery, and collections workflows.... The solution made customer payments and cash application easier. GoTo saw better efficiency in AR automation. The platform supported integrations with major ERP systems.
Quadient AR helped OneSpan gain better visibility in accounts receivable reporting and collections. The solution improved their AR automation and... analytics. OneSpan now manages collections workflows more efficiently. The company benefits from enhanced credit management and dispute resolution. Quadient AR supports integrations with major ERP systems.
Quadient AR helped CallRevu speed up cash flow and improve customer experiences. The solution focused on accounts receivable automation. CallRevu... used Quadient AR to streamline collections and payments. This led to better financial operations and happier customers. The case highlights benefits in AR automation and customer experience.
Quadient AR helped Jumio improve accounts receivable automation. Jumio used Quadient AR to streamline invoice delivery and collections workflows. The... solution supported better credit management and dispute handling. Jumio benefited from enhanced analytics and AI features. The platform integrated with major ERP systems for smoother operations.
Banking Case Studies and Customer Success Stories with Quadient CCM platform
A large Canadian bank
- Banking
- Very Large
Canada
Quadient helped a large Canadian bank replace paper-based processes that caused up to 80% error rates. Manual, multi-step workflows slowed... account openings and raised back-office costs. Quadient enabled fast, personalized digital journeys and integrated with the bank’s systems. The bank now moves quickly across business lines and improved customer experience. Digitization efforts accelerated with streamlined digital processes.
BMO Financial Group wanted to make their small business credit card application process easy and intuitive. Their internal teams were... busy with other projects, so building a new solution in-house was too costly and slow. Using Quadient's Inspire iForms platform, BMO's experts created a digital, personalized application process. They launched the new system quickly and could adapt it as regulations changed. This improved customer satisfaction and reduced errors.
BMO used Quadient Inspire to let customers open bank accounts in seconds on their smartphones. The bank aimed to meet... rising customer expectations by speeding up digital capabilities. Quadient's customer communications management technology helped BMO create seamless experiences for both customers and employees. BMO won the Celent Model Bank 2017 award for process automation. The solution reduced manual steps and improved digital banking.
Utilities Case Studies and Customer Success Stories with Quadient CCM platform
E.ON
- Utilities
- Very Large
Essen, Germany
E. ON used Quadient Inspire to unify its customer communications. The company replaced two legacy platforms with a single, centrally...managed solution. E.ON now creates complex customer documents twice as fast. Central changes that took months now take minutes. Business teams handle more correspondence, freeing IT. The intuitive platform supports collaboration between business and IT.
Quadient Customer Journey Mapping helped British Gas improve customer satisfaction. British Gas used Quadient's omnichannel communication platform to create a... seamless and consistent business process. The company wanted to move beyond energy supply and become a home services provider. They focused on understanding customer journeys and pain points. This led to a more proactive and personalised customer experience.
E. ON used Quadient Inspire to improve its customer communications strategy. The company wanted to make communications more effective and...modern. Quadient Inspire helped E.ON manage and deliver customer messages better. This led to a stronger connection with customers. E.ON now has a more efficient and reliable communication process.
Quadient AR helped CorneaGen improve accounts receivable processes. The company saw clear improvements in AR workflows. The solution made collections... and payments easier. CorneaGen benefited from better automation and efficiency. The AR automation tool supported their business needs.
a leading pharmacy chain
- Health, Wellness And Fitness
- Large
A leading pharmacy chain used Quadient to quickly build digital solutions for its business. The company needed to improve digital... processes across all areas. Quadient helped them create and launch new digital tools fast. This made their business more efficient. The pharmacy chain now runs better with digital solutions from Quadient.
Quadient AR helped CHG Healthcare reduce late payments. The solution improved accounts receivable automation. CHG Healthcare saw better payment timeliness.... The case highlights AR automation benefits for healthcare organizations.
Education Case Studies and Customer Success Stories with Quadient CCM platform
A private career college
- Education
- Medium
Quadient AP helped a private career college cut invoice processing time from 5 minutes to 30 seconds per invoice. Manual data entry... and approvals were replaced with a fully automated, digital workflow. The college reduced time spent on accounts payable tasks from 4 hours to just 30 minutes per day. The new system improved visibility and made approvals easier for geographically dispersed teams. Staff described the solution as a huge time saver and a magic fix for their AP process.
Quadient Accounts Payable automation helped Christian School District eliminate manual paper processes. The school reduced credit card reconciliation from 4... hours a week to 1 hour per month. Filing time for checks and invoices dropped from eight hours a month to zero. The system flagged duplicate invoices, improving accuracy and cash flow predictions. Staff could work remotely and pay vendors on time, even during office closures.
Quadient AR helped Watermark Insights automate their accounts receivable process. Before, manual workflows and disconnected systems made cash flow forecasting... hard. With Quadient AR, they improved cash forecasting and reduced invoices over 90 days old. Customer satisfaction scores increased as billing data became accurate and shared. The team transitioned clients to electronic invoicing and cut delayed payment requests to almost zero. Collections hit a record high after automating communications and workflows.
Quadient AR helped Cheetah Digital cut overdue accounts receivable by 35%. The company used AR automation to improve collections workflows.... This led to faster payments and better cash flow. The solution made it easier to manage invoices and reduce late payments. Cheetah Digital saw clear results from using Quadient AR.
Quadient AR helped StackAdapt save 10-15 hours per week by automating accounts receivable. Before, StackAdapt struggled with scattered customer data... and slow payment forecasting. The new self-service portal lets customers view invoices, pay online, and access payment history. Employees now spend less time on manual tasks and more on collections. Customer satisfaction and cash flow forecasting both improved.
Quadient AR helped Digital Remedy automate their collections process. The company used AR automation to streamline accounts receivable. This improved... efficiency in their finance operations. Digital Remedy benefited from faster collections and reduced manual work. The solution made their process easier and more reliable.
Hospitality Case Studies and Customer Success Stories with Quadient CCM platform
A country club
- Hospitality
- Medium
Quadient AP helped a country club automate accounts payable. The club cut receipt-to-payment time from 21 days to less than... 7 days. One AP staff member now manages three times more invoices. Vendor relationships improved with faster payments. Managers gained better visibility for forecasting and budgeting. The CFO says they could not have handled the growth without Quadient AP.
Quadient AP helped Gibbons Hospitality Group automate their accounts payable process. The team used to handle 1,400 invoices a month... manually, which was slow and error-prone. With Quadient AP, they integrated with Sage accounting software and automated invoice processing. The solution eliminated duplicate and missed payments. Remote and office teams now collaborate in real time, and vendors are always paid on time.
Construction Case Studies and Customer Success Stories with Quadient CCM platform
Ralph S. Inouye (RSI)
- Construction
- Small
Honolulu, USA
Quadient AP helped RSI, a general contractor, cut manual work in accounts payable. Before, RSI processed paper invoices by hand,... causing delays and lost documents. With Quadient AP, RSI automated invoice coding and approvals. The team now tracks invoice status easily and approves invoices on mobile. RSI saved time and shifted focus to higher-value work.
Food & Beverages Case Studies and Customer Success Stories with Quadient CCM platform
Undisclosed food & beverage company
- Food & Beverages
- Small
Quadient AP helped a food & beverage company automate its financial management. Manual approvals were slow and error-prone before. After... using Quadient AP, the company gained full visibility into invoice status and payment timelines. The integration with Xero made processes smoother. Reporting became easier and budget issues were caught faster. The team now spends more time on important work, not paperwork.
BGC Okanagan
- Non Profit Organization Management
- Small
Kelowna, Canada
Sage AP Automation helped BGC Okanagan cut AP processing time from two weeks to three days. The nonprofit serves 48... locations across a 200-kilometer region, supporting children and families. Before automation, one AP technician spent 20 hours a week chasing paperwork. Now, staff spend more time with kids and less on admin. Over 90 staff use the new system, boosting efficiency and vendor engagement.
Automotive Case Studies and Customer Success Stories with Quadient CCM platform
CallRevu
- Automotive
- Medium
Quadient AR’s Digital Optimization team helped CallRevu cut paper checks by 50%. CallRevu faced rising AR pressure after doubling its... customer base. The team onboarded customers to digital payments and automated communications. Days sales outstanding dropped by 9 days. Manual processes were eliminated, improving customer experience with self-service payment options.
Ontario Trucking Association (OTA)
- Transportation/Trucking/Railroad
- Small
Toronto, Canada
Quadient AP helped the Ontario Trucking Association automate accounts payable. Before, OTA used manual processes for invoices, which wasted hours... each day. With Quadient AP, invoices are scanned and processed automatically. The finance team now spends less time on paperwork and more time on important projects. OTA also saves money on storage and makes audits easier with cloud-based records. Staff are happier and more open to new technology.
Retail Case Studies and Customer Success Stories with Quadient CCM platform
One of North America's largest pharmacy chains
- Retail
- Very Large
Quadient helped one of North America's largest pharmacy chains digitize its flu shot process. The pharmacy faced slow, paper-based workflows... that burdened pharmacists. Quadient first automated the minor ailments process, creating a digital journey. This success led to digitizing the annual flu shot process. The new digital system enabled a rapid COVID-19 testing rollout and improved staff and patient experiences.
A religious institution
- Religious Institutions
- Medium
Quadient AP helped a religious institution automate its accounts payable process. The manual system caused delays and missed payments, with... some invoices taking a month to process. After implementing Quadient AP, invoice processing time dropped by nearly 50%. Payment runs now take just 30 minutes instead of 5 hours. Budget holders can manage payments directly. Supplier relationships improved due to timely payments.
A fast-growing professional services firm
- Professional Services
- Medium
Quadient AR helped a fast-growing professional services firm automate accounts receivable. The company cut cash application time from two days... to one hour. They eliminated all invoices overdue by more than 60 days. Customers got faster responses and better communication. The AR team reduced manual work and improved cash flow. End-of-month financial processing became much easier.
Real Estate Case Studies and Customer Success Stories with Quadient CCM platform
PR Asset Management
- Real Estate
- Medium
USA
Quadient AP helped PR Asset Management automate their accounts payable process. Before, only 30% of invoices were approved, but now... management sees 100%. The company reduced time spent coding invoices by 25%. They also cut overall costs by 10%. The solution improved accuracy and gave better visibility into spending. Integration with their property management software was key.
Insurance Case Studies and Customer Success Stories with Quadient CCM platform
Global insurer
- Insurance
- Very Large
Quadient Inspire Flex managed service helped a global insurer modernize customer communications. The insurer serves over 70 million customers worldwide.... They improved agility, speed, and IT efficiency by moving to a managed service model. System upgrades became easier and downtime was reduced. The new platform supports growth across many business units.
Consumer Goods Case Studies and Customer Success Stories with Quadient CCM platform
Goldcrop
- Consumer Goods
- Small
Ireland
Quadient Impress helped Goldcrop automate outbound invoices and statements. Manual processing time dropped from up to three hours to under... ten minutes. Only one person now manages mail, down from two. The solution cut administrative work and postage costs. Goldcrop's credit controller can now work remotely three days a week. Staff are satisfied with the new, seamless process.
Manufacturing Case Studies and Customer Success Stories with Quadient CCM platform
Groov-Pin
- Manufacturing
- Small
Smithfield, USA
Groov-Pin used Quadient's Hybrid Mail solution to change how it sends customer invoices. The company wanted to free up employees... for more important work. They plan to move more invoicing to digital channels. This should help customer service offer digital options and lower mailing costs. Groov-Pin expects higher customer satisfaction from this change.
Quadient AR helped Mammoth Carbon improve their accounts receivable process. The solution made a big difference in the state of... accounts. Mammoth Carbon used Quadient AR to manage collections and payments. The case highlights better control and visibility for the finance team. The results show a positive impact on financial operations.
Quadient AR helped Top Notch Distributors reach 100% customer communication coverage. The company used AR automation to improve accounts receivable... processes. This led to better communication with all customers. The solution supports credit management and collections workflows. Top Notch Distributors now manages customer payments more efficiently.
Quadient UK Open Locker Network Surpasses 3, 000 Locations Nationwide
Quadient's Parcel Pending locker network in the UK has surpassed 3,000 locations, enhancing flexible logistics solutions for consumers, retailers, and carriers. The network supports... parcel collection and returns, prescription collection, and more, providing a scalable alternative to home delivery. This expansion aligns with consumer demand for accessible, carrier-agnostic infrastructure and supports sustainability through consolidated deliveries.
Quadient dploie ses casiers Parcel Pending sur un 3e site l'USC
Quadient has expanded its partnership with the University of South Carolina by deploying Parcel Pending smart lockers on a third site. These lockers enhance... campus store operations by allowing flexible access for students and staff to collect materials beyond regular hours, improving service efficiency and reducing wait times.
Lush UK taps Quadient Accounts Payable automation software to boost ...
Lush UK has implemented Quadient's Accounts Payable automation software to streamline its finance operations, processing over 4,000 invoices monthly. The integration with... Xero consolidates legacy tools, enhancing invoice processing efficiency and reducing time. This deployment supports Lush's growth and governance needs, marking a significant customer win for Quadient in the retail sector.
Quadient accompagne Lush Cosmetics dans la transformation de sa ...
Quadient has implemented its Quadient AP automation software to enhance Lush UK's accounts payable processes. This integration with Xero streamlines... invoice handling, reducing processing time and manual interventions. The solution supports Lush's financial operations, improving efficiency and governance by centralizing invoice capture and validation.
Quadient and Lush UK Transform Accounts Payable Automation
Quadient has partnered with Lush UK to implement its Accounts Payable (AP) automation software, enhancing Lush's finance operations by integrating with Xero. This collaboration streamlines... invoice processing, reduces manual intervention, and improves efficiency, allowing Lush to process over 4,000 invoices monthly with significantly reduced processing times.
Quadient Collaborates with Lush Cosmetics to Transform Accounts Payable ...
Quadient has partnered with Lush Cosmetics to implement its Accounts Payable (AP) automation software, enhancing Lush's finance operations. The integration with... Xero streamlines invoice processing, reduces manual intervention, and supports Lush's growth by consolidating multiple systems into a single platform. This collaboration significantly cuts invoice processing times and improves efficiency and governance in Lush's finance operations.
Quadient Digital Accelerates with Landmark Wins and Double-Digit Bookings Growth in Q4 - Yahoo Finance UK
Quadient reported significant growth in its Digital business for Q4, driven by major customer wins and a 25% increase in bookings for financial automation solutions. Notable deals include... a 4.9 million contract with a leading European bank. The companys AI-driven automation platform, Serensia, is gaining traction, particularly in the financial sector, ahead of new regulatory requirements.
Quadient Digital Accelerates with Landmark Wins and Double-Digit Bookings Growth in Q4
Quadient reported significant growth in its Digital business in Q4, driven by double-digit bookings increases and major customer wins, including a 4. 9 million deal...with a leading European bank. The company's AI-driven automation solutions, particularly in financial automation, are gaining traction across various industries. Quadient's platform, including its Serensia e-invoicing solution, is positioned as a leader in technology excellence and compliance.
Quadient Powers MedExpress Digital Transformation with Automation of Prescription Workflows
MedExpress, a UK-based online pharmacy, has implemented Quadient Impress to automate its prescription workflows. This integration streamlines medical correspondence, reduces... manual tasks, and enhances compliance, allowing MedExpress to focus on patient care. Quadient Impress automates the creation and delivery of up to one million letters monthly, improving efficiency and scalability while reducing costs and carbon emissions.
Leading Human Resources Technology Company Selects Quadient for Accessibility Compliance in Customer Communications | Quadient
Wewe Media Group, a global performance marketing agency, has implemented CAKE's SaaS platform to enhance its operations. The platform offers... real-time tracking and analytics, helping Wewe Media manage offers, optimize campaigns, and aggregate data efficiently. This integration supports Wewe Media's high-growth strategy by providing a unified dashboard for performance marketing.
