Real-World Case Studies and Customer Success Stories with MadCap Software, Inc

Zend Technologies used MadCap Flare to publish online documentation for multiple products. Flare's single-source publishing helped Zend cut project time... and manage hundreds of pages across web and mobile. The team used HTML5 and CSS to customize content and improve user experience. MadCap support and forums helped Zend quickly learn new skills. Zend now delivers help content anytime, anywhere, meeting customer needs for fast access.
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Venafi used MadCap Flare and MadCap Pulse to overhaul its documentation. The team cut project update times from days to... minutes using variables and single-source publishing. HTML5-based online help improved search and made guides easier to use. Social collaboration features let Venafi gather feedback and reduce support calls. Integration with Git streamlined documentation and software development.
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Unqork used MadCap Flare and MadCap Flare Online to build the Unqork Academy learning management system. The team needed a... single-source publishing solution to keep up with rapid product updates and deliver content across multiple channels. MadCap Flare enabled efficient content reuse, persona-driven learning paths, and attractive, branded documentation. MadCap Flare Online improved collaboration, letting subject matter experts and writers work together in a cloud-based workflow. The result is a modern LMS that reduces support reliance and supports self-paced learning for users of all experience levels.
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Tricentis used MadCap Flare to replace Adobe FrameMaker for creating online Help and documentation. The team cut 520 hours of... work in one year, saving three months of project time. Flare's single-source publishing improved collaboration and made it easier to update content. HTML5-based Help and video tutorials enhanced the user experience and search capabilities. Conditional tags and automation features allowed Tricentis to deliver customized, interactive support for Tosca Testsuite users.
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MadCap Flare helped Toon Boom Animation deliver documentation for 20 product versions as both PDFs and responsive HTML5. The team streamlined... updates, enabling weekly content refreshes and faster error fixes. Flare’s single-source publishing and collaboration tools let multiple authors work together easily. Responsive design improved user experience and boosted SEO rankings. Localization features allowed Toon Boom to publish guides in English and Japanese.
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Synergex used MadCap Flare to modernize its technical documentation. The team moved from Adobe FrameMaker to Flare for faster, topic-based... authoring. Flare's integration with Apache SVN and GitHub improved collaboration and version control. Responsive HTML5 design made documentation easy to use on any device. Publishing time dropped from two weeks to just a few days. Customers now find information faster with enhanced search and navigation features.
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Sisense used MadCap Flare to improve its documentation process. The team now creates multiple versions of guides for each product... release from a single source. MadCap Flare’s integration with GitHub helps technical writers work together and manage versions. Sisense delivers HTML5-based help, PDFs, and Word files, making it easier for users to find information. OEM partners benefit from customizable, white label documentation. The new portal has led to faster support and positive customer feedback.
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MadCap Flare helped simPRO create a modern, responsive Help website for their software products. The team moved from outdated, paper-based... manuals to a single-source, HTML5-based Help Guide. MadCap Flare and Flare Online enabled faster content creation, easier updates, and strong collaboration among writers. Features like topic-based authoring, conditional tags, and mobile optimization improved user experience. simPRO’s Help Guide now offers intuitive navigation, advanced search, and consistent branding across devices.
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MadCap Flare helped SimCorp streamline its user documentation for agile development and cloud migration. The team now delivers over 450,000... HTML5 topics and 180 PDF manuals in nightly builds. Flare’s topic-based authoring and single-source publishing improved collaboration and made updates faster. Integration with Microsoft TFS and custom Kanban boards enabled agile workflows. SimCorp’s documentation process became more efficient, transparent, and ready for future growth.
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Senior Sistemas used MadCap Flare to unify documentation from three departments into a single knowledge base. They integrated an IBM... Watson-based chatbot, SARA, with their Flare-powered portal to answer client questions about eSocial compliance. This reduced support team workload by 2,400 hours in six months and enabled 80% of client queries to be resolved automatically. The Flare solution also streamlined translation for global clients and improved content consistency. Their documentation portal now supports over 13 million page views per year.
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MadCap Flare helped Reduxio Systems cut documentation production time from over a month to just one week. The team now... delivers PDF-based technical documentation four times faster than before. Flare’s topic-based authoring, content reuse, and GitHub integration improved collaboration and version control. Conditional tags and variables made it easy to update content for different product versions. CSS and templates ensured all documents matched Reduxio’s branding. Reduxio’s writers now save hundreds of hours each year and deliver more professional, consistent documentation.
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Perforce Software uses MadCap Flare, MadCap Flare Online, and MadCap Lingo to improve online Help and documentation. The team reduced... support calls by making content easier to search and use. MadCap Lingo helps translate and localize content for Japanese customers. Topic-based authoring and global project linking ensure content consistency and compliance. Analytics from MadCap Flare Online help Perforce understand user needs and improve documentation.
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K2 used MadCap Flare and MadCap Contributor to modernize their content authoring and delivery. They streamlined training, tutorials, and product... help using single-sourced, topic-based publishing. Integration with Microsoft TFS enabled collaboration between teams in the US and South Africa. K2 reused content across documentation and training, improving efficiency and consistency. Customers now access up-to-date, context-sensitive help directly within K2’s platform.
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IDeaS used MadTranslations to localize content into six languages for 124 countries. They needed a reliable translation partner after past... issues with quality and responsiveness. MadTranslations provided fast project management and accurate translations for product support and marketing materials. IDeaS saw a 50% to 80% increase in organic site traffic in localized regions. Dedicated project managers and technical expertise helped IDeaS deliver content quickly and consistently worldwide.
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GFI Software used MadCap Flare to replace Microsoft Word for documentation. Flare enabled a five-fold reduction in project time, cutting... output generation from 25 hours to 5 hours. The team eliminated redundancies with topic-based authoring and single-source publishing. Flare's XML and HTML support simplified localization and ensured style consistency. GFI reduced translation costs and improved user experience with modern online help.
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FireMon used MadCap Flare and Flare Online to centralize and modernize its product documentation. The team moved from static PDFs... to interactive, web-based guides, making information easier to find and use. Integration with Zendesk lets support staff quickly share direct links to answers, reducing support calls. Flare’s content reuse and analytics features help FireMon keep documentation accurate and up to date. Customers now get faster answers and a better experience, while the technical writing team saves hours each publishing cycle.
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Ellie Mae used MadCap Flare to modernize its online Help system. The company moved from using Word and FrameMaker to... a single-source publishing tool. This change cut update times from days to minutes. MadCap Flare enabled HTML5-based Help with responsive design and top navigation. Users now find information faster and enjoy a more intuitive experience. Ellie Mae also benefits from easier content reuse and customization for different product versions.
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Ektron used MadCap Flare and MadCap Analyzer to modernize its product documentation. The team cut web format output files by... nearly 50% and reduced project files by almost 26%. Single-sourcing let them publish print, web, and mobile help from one project. Conditional text and topic-based content made updates fast and easy. Custom HTML5 and mobile skins matched Ektron's brand and improved user experience.
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Conga used MadCap Flare and MadCap Contributor to modernize its documentation. The team cut project update time by up to... 75% with single-source, multi-channel publishing. Flare enabled responsive HTML5 Help, Google-style search, and seamless integration with Conga products. Collaboration improved with Microsoft TFS and Contributor, letting subject matter experts add content directly. The new system eliminated the need for external designers and made content updates much faster.
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CM Labs Simulations switched from a legacy DITA-based tool to MadCap Flare for their online Help system. The team cut... build times from over 15 minutes to just 2 minutes. MadCap Flare’s topic-based authoring and single-source publishing made content updates fast and easy. Integration with TortoiseSVN and MadCap Contributor improved collaboration and review. Users now enjoy a modern, responsive HTML5 Help experience with better search and navigation.
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BA Insight used MadCap Flare to revamp its documentation and training materials. The team needed a single-source publishing system for... WebHelp, PDF, and PowerPoint outputs. Flare’s topic-based authoring and auto-numbering features helped manage over 2,000 pages and reduced project time. The new system improved search, consistency, and user experience for both internal teams and end users. Flare’s Word import and reference tools made content updates and delivery faster and easier.
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MadCap Flare helped ASCON deliver online Help and PDF documentation for its Renga Architecture and Pilot-ICE products. ASCON used Flare’s... single-source, multi-channel publishing to reuse content and streamline updates. Integration with Mercurial SCM enabled continuous delivery of Help content, synchronized with software releases. Flare’s features, like drop-down text and Master Pages, improved the user experience. ASCON’s team could update documentation quickly, keeping it relevant and easy to use.
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Apteco used MadCap Flare and MadCap Central to deliver modern, self-service online help and documentation in English and German. They reduced translation... time from weeks to just 2 days and now publish updated help content the same day as each bi-weekly software release. The new web-based help system features responsive HTML5, advanced search, and multimedia, making it easier for customers to find answers and reducing support calls. Collaboration and analytics in MadCap Central help Apteco keep content accurate and aligned with product updates.
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Ellie Mae used MadCap Flare to modernize its online Help system. The company moved from multiple tools to a single-source,... multi-channel publishing solution. This change cut documentation update times from days to minutes. Users now enjoy a responsive HTML5 Help site with top navigation and easy search. The new system supports content reuse, customization, and a consistent user experience across devices.
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Ektron used MadCap Flare and Analyzer to deliver mobile, web, and print documentation from a single project. They cut web... format output files by nearly 50% and reduced project files by almost 26%. Single-sourcing let them update all help formats at once, including mobile. Conditional text and topic-based content made updates fast and easy. Custom HTML5 and mobile skins matched their brand, and QR codes improved user access to help topics.
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CM Labs Simulations switched from a legacy DITA-based tool to MadCap Flare. The team cut build times for online Help... from over 15 minutes to just 2 minutes. MadCap Flare's topic-based authoring and single-source publishing made updates fast and easy. Writers now reuse content, track changes, and collaborate better using Flare and Contributor. The new HTML5 Help system is modern, responsive, and easier for users to search and navigate.
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BA Insight used MadCap Flare to revamp its documentation and training materials. The company needed a single-source publishing solution to... deliver content across Web Help, PDF, and PowerPoint. Flare’s topic-based authoring and auto-numbering features helped BA Insight manage over 2,000 pages of content efficiently. The new system improved user experience with searchable topics, glossaries, and integrated screenshots. Flare’s Word import and flexible layouts streamlined updates and delivery for both internal teams and end users.
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Zylinc used MadCap Flare to build a unified help website for its communications software. The new site brings together all... product documentation, training, and onboarding content in one place. Zylinc's team can now create dual-purpose content for both self-support and classroom training. The responsive HTML5 design and robust search make it easy for users to find information. Flare's single-source publishing and version control features help Zylinc deliver consistent, up-to-date content across formats. Customer feedback highlights improved onboarding and support efficiency.
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xMatters used MadCap Flare to move from Word and FrameMaker to a modern, responsive HTML5 online Help system. The team streamlined... content delivery with single-source, multi-channel publishing for both web and PDF documentation. Flare’s features enabled easy customization, content reuse, and a branded, intuitive user experience. xMatters now delivers timely, accurate information to support its cloud-based solutions. Customers report a more inviting and accessible online Help experience.
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Writec used MadCap Flare and MadCap Lingo to modernize online Help and documentation for global clients. They replaced Adobe RoboHelp... and FrameMaker with a single solution, streamlining content creation and publishing. Writec leveraged features like topic-based authoring, conditional tags, and global project linking to boost efficiency and consistency. Integration with MadCap Lingo enabled translation into seven languages. Their work won the STC Best of Show 2014 Award for Gavazzi Automation's instruction sheets.
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Quantum used MadCap Flare to create ten HTML5-based documentation centers. The team moved from complex, time-consuming tools to a single-source... publishing system. Flare’s responsive design and top navigation made documentation easy to use on any device. Quantum cut costs to 10% of a traditional CMS and improved collaboration with integrated version control. Users now find information faster with search, videos, and intuitive navigation.
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OverDrive used MadCap Flare to modernize its online Help system. The team replaced Microsoft Word and Sitefinity with Flare, enabling... HTML5 content and streamlined updates for both internal and external users. Integration with SharePoint and Apache SVN improved organization and sped up content delivery. Flare's indexing and tagging features enhanced search results for users. The new Help site supports onboarding and troubleshooting for OverDrive customers.
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MadCap Capture helped simPRO update screenshots quickly. The team clicks one button to retake and save images in the same... spot. This makes their work much faster. The tool improves efficiency for technical writers. simPRO uses MadCap Capture to streamline documentation tasks.
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Hewlett Packard Enterprise used MadCap Flare to modernize its product documentation. The team created 15 responsive HTML5-based Help centers for... its Application Delivery Management products. Flare’s single-source publishing cut project build time from over 30 minutes to under 10 minutes. HPE now reuses content across outputs and customizes documentation for different user groups. Customers can access information easily on any device, improving their experience.
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Galvanize used MadCap Flare and MadCap Lingo to improve its documentation for the HighBond GRC SaaS platform. The company created... role-based, localized help sites in seven languages, making it easier for customers to find answers and support themselves. With MadCap Flare, Galvanize matched documentation updates to weekly product releases and reused content efficiently. The new system led to a 43% increase in customer engagement with documentation. Automated translation and quality assurance features helped deliver high-quality, localized content quickly.
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Exasol used MadCap Flare to build a modern documentation portal. The portal features responsive design, advanced search, and micro content... with text and video. Customers can access tailored documentation based on product version and infrastructure. The solution reduced support demands and made it easier for users to find information. Exasol’s team now updates and reuses content faster, improving efficiency.
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DNV GL used MadCap Flare to modernize its documentation process. The team replaced Adobe FrameMaker with Flare, enabling topic-based authoring... and single-source publishing. They reduced 2,000+ page user guides into smaller, targeted documents. Conditional text and templates helped cut production time and maintain brand consistency. Integration with TFS improved collaboration and version control. Users now access information faster with improved navigation and dropdown features.
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ClubExpress used MadCap Flare to replace four large print manuals with a modern documentation website. The new site offers interactive... help topics, how-to guides, and downloadable mini-manuals. Users can now find answers faster with advanced search, micro content, and embedded videos. The customer success team saw a drop of about 130 support calls per month and shorter call times. Training materials are easier to create and update, supporting both live and self-paced learning.
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Cloudistics used MadCap Flare to replace Word and Confluence for its documentation portal. The team built a modern, responsive web... portal for user guides, support articles, and installation guides. MadCap Flare enabled single-source publishing, letting Cloudistics update content in hours and deliver HTML5, PDF, and Word outputs. Integration with Zendesk and Git improved support and review processes. The portal supports global clients with easy translation and localization features.
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MadCap Flare helped cleverbridge build a modern, HTML5-based Client Support Center. The new site replaced hard-to-navigate PDFs with responsive web... content and advanced search. cleverbridge used single-source publishing to deliver customized help for different user groups. Content reuse and snippets sped up updates and reduced redundant work. User testing led to design tweaks that improved navigation and user experience. Now, clients and employees can quickly find the information they need from any device.
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Autotask used MadCap Flare, Lingo, and Feedback to move from paper-based documentation to a modern, online Help system. They created context-sensitive... HTML5 Help in seven languages, making it easier for users to find information. The integration of Flare and Lingo ensured consistent formatting across languages. MadCap Feedback gave Autotask insights into user behavior, helping them improve documentation. The new system streamlined publishing and enhanced the user experience for global customers.
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84. 51° replaced its traditional LMS with MadCap Flare and MadCap Flare Online to power the Stratum Learning Center. The...new Learning Center brings together online guides, documentation, videos, and e-learning for clients and internal users. Weekly updates are made possible by topic-based authoring and single-source publishing. Integration with WalkMe enables interactive, in-app guidance. Clients now access all training and help resources in one place, improving onboarding and reducing the need for basic training sessions.
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Exasol used MadCap Flare to build a modern documentation portal. The portal lets users find answers fast with advanced search,... micro content, and video. Exasol tailored content for each product version and cloud platform. The team cut time spent updating and creating documentation. Support and pre-sales teams now find information more easily, helping customers help themselves.
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Cloudistics used MadCap Flare to build a modern documentation portal. They replaced Microsoft Word and Atlassian Confluence to create a... responsive, branded help site. The portal supports HTML5, PDF, and Word outputs, meeting diverse customer needs. Integration with Zendesk and Git improved support and review processes. Weekly updates are now possible, and the portal is among the top three most visited pages on their website. Cloudistics also streamlined translation for global clients using MadCap's localization tools.
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ClubExpress used MadCap Flare to replace four large print manuals with a modern documentation website. The new site offers interactive... help topics, how-to guides, and downloadable mini-manuals. Users can now find answers faster with advanced search, micro content, and multimedia features. The customer success team saw a drop of about 130 support calls per month and shorter call times. ClubExpress also improved training by reusing content for handouts and bootcamp sessions.
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84. 51° replaced its traditional LMS with MadCap Flare and MadCap Central to launch the Stratum Learning Center. The new...platform delivers unified how-to guides, training, and documentation for over 100 Stratum reports. Weekly updates keep content current for clients and internal users. MadCap Flare enables content reuse, micro content, and video integration, while MadCap Central streamlines SME collaboration. Integration with WalkMe provides in-app guided tours, improving onboarding and user experience.
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MadCap Flare helped DNV GL modernize its documentation for software products. The team replaced Adobe FrameMaker with Flare to streamline... workflows and enable single-source publishing. They reduced 2,000+ page user guides into manageable, topic-based content. Conditional text and templates improved efficiency and brand consistency. Integration with TFS enhanced collaboration and version control. Users now access information faster with improved online help and navigation features.
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Picis used MadCap Flare and MadCap Capture to create consistent technical documentation for its medical software. The company needed to... unify branding and streamline content development across multiple business units. With Flare, Picis adopted single-sourcing, dynamic HTML, and direct PDF/WebHelp output, reducing manual effort and tool sprawl. Integration with Capture enabled high-quality images for both print and online help. Picis now delivers intuitive, branded documentation to over 1,900 hospitals worldwide.
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McKesson Health Solutions used MadCap Flare to manage online Help and documentation for its growing product lines. The team needed... to streamline updates, handle complex content, and support multiple product versions. Flare enabled single-source publishing, content reuse, and easier collaboration across teams. Integration with Word and Apache SVN improved workflow and allowed subject matter experts to contribute. The result was faster delivery of accurate, customized documentation for internal and external users.
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Compressus used MadCap Flare to cut help system production time by 80%. The team reduced documentation project time from two... months to one week. Flare's single-source publishing enabled easy content reuse and fast updates. QR codes were added to help users access online information quickly. The solution also helped Compressus meet healthcare compliance requirements. MadCap Platinum Support made the transition smooth and fast.
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athenahealth used MadCap Flare and Contributor to deliver documentation and online Help for its cloud-based physician services. The technical writing... team doubled the number of topics produced per release. MadCap's single-sourcing and conditional build tags enabled delivery of six documentation versions for each monthly SaaS release. Contributor allowed over 45 subject matter experts to add content directly, streamlining collaboration. MadCap Feedback Service provided insights to improve user experience and documentation quality.
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Allina Health used MadCap Create and Syndicate to centralize and reuse content. This cut content development time by 66%. The... instructional design team could quickly personalize training for 11 hospitals and 100+ clinics. During the Covid-19 pandemic, they created over 200 pieces of content in days, not months. Consistency and compliance improved across all training programs. Staff praised the fast turnaround and standardized materials.
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McKesson Health Solutions used MadCap Flare to streamline documentation for multiple product versions. The team replaced Word and FrameMaker with... Flare, speeding up updates and improving content reuse. Integration with Apache SVN and Microsoft Word boosted collaboration across teams. MadCap Capture made graphics more interactive for users. The company now delivers more intuitive online Help and is exploring mobile publishing and video integration.
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UC San Diego, Extension used MadCap Flare to teach technical communications. The old tool only allowed a 30-day trial, limiting... student experience. With MadCap Flare, students used a modern authoring tool for the whole course. The intuitive interface helped students learn topic-based authoring faster. MadCap support and tutorials made it easy for students to get help. The course became a required part of the Technical Communications Certificate.
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RWTH Aachen University used MadCap Flare to replace Microsoft Word for creating exercise materials. Flare's topic-based authoring and single-source publishing... helped reduce redundancies and streamline content updates. Integration with TFS ensured all student groups received the latest materials. Exercise leaders found Flare easy to learn, even with little XML experience. The university now delivers customized course content for different student groups and plans to expand to multi-language support.
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Online Trading Academy used MadCap Flare to build a modern, interactive Help website for its CliK trading platform. The new site... features micro content, advanced search, and multimedia, helping students and staff quickly find answers. MadCap Flare's topic-based authoring and analytics tools let OTA keep content current and improve search results. Version control supports regulatory audits. OTA now delivers over 7,500 files of up-to-date documentation, saving time and improving user experience.
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eLearning Innovation used MadCap Flare to replace Microsoft Word for online course development. Flare's single-source publishing let them create content... once and publish it to their LMS, saving time and reducing errors. They used snippets, variables, and condition tags to customize content for different audiences. Their custom integration with Flare enabled real-time analytics on learner progress. The team now updates and maintains hundreds of courses more efficiently.
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RWTH Aachen University used MadCap Flare to replace Microsoft Word for creating exercise materials. Flare's topic-based authoring and single-source publishing... helped eliminate redundant work. The integration with TFS ensured all group leaders used the latest content versions. PhD students found Flare easy to learn with both WYSIWYG and XML views. The university now delivers customized materials for different student groups and plans to expand to multi-language exercises.
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MadCap Create and Syndicate helped Sage Intacct cut rebranding time from 4 weeks to just hours. The company used MadCap... Software’s LCMS to update all learning content quickly and keep it consistent. Centralized content management let teams find and change old branding in one place. User-friendly templates made updates easy for managers. Sage Intacct now manages content proactively, saving time and boosting productivity.
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LeaseTeam used MadCap Flare, Analyzer, and Capture to modernize its software documentation. The team eliminated redundant work with single-source publishing... and topic-based authoring. Conditional tags made it easy to update content for different product versions. MadCap Analyzer helped ensure content quality by finding broken links and unused images. Integrated graphics with MadCap Capture improved the user experience for LeaseTeam’s software.
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Citadel Credit Union used MadCap Flare and MadCap Flare Online to replace legacy Adobe software. Employees now find information faster... with Elasticsearch and micro content, improving customer support. Six documentation portals help staff access up-to-date procedures, even during remote work. Collaboration with subject matter experts is easier, and publishing time dropped from over an hour to five minutes. Analytics in MadCap Flare Online help Citadel optimize content and search results.
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Avaloq used MadCap Flare to replace a slow, legacy DITA-based content management system. The team migrated over 5,000 PDF documents... and now delivers modern HTML5-based online Help. MadCap Flare's single-source publishing and Git integration improved efficiency and collaboration. Avaloq's writers can now update and customize content faster, providing users with a better web experience. The new system makes it easier for customers to find information and aligns with Avaloq's brand.
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Primozone used MadTranslations to translate user manuals into six languages. This helped their global customers use water treatment solutions more... easily. MadTranslations worked directly with MadCap Flare project files, saving Primozone's writers time and effort. The translation process was fast and cost-effective. Primozone praised the quality, consistency, and support from MadTranslations.
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Henke Manufacturing replaced Microsoft Word with MadCap Flare to create over 500 product manuals. Flare’s single-source publishing cut manual update... time from a month to just days. The team now reuses content, customizes manuals, and ensures consistency across documents. MadCap Contributor lets subject matter experts add content easily. Manuals are now more intuitive, up-to-date, and support sales and customer needs faster.
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FOX Racing Shox used MadCap Flare to modernize its online bike owner's manuals and service website. The company expanded language... support from six to seven, including simplified Chinese, to better serve global customers. Flare's XML-based platform enabled faster content updates and easier localization. The team created a master style sheet, improving consistency and efficiency. FOX Racing Shox now delivers browser-based manuals in seven languages for retail customers, dealers, and distributors.
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Cognex used MadCap Flare and MadCap Lingo to cut localization costs by 68% in four years. The team reduced translation... word count by 39% in six months. They now deliver searchable knowledge bases and PDF guides in eight languages. MadCap Flare enabled faster documentation, cutting new project time by over 50%. Responsive design and single-source publishing improved access and compliance for global users.
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SMART Technologies used MadCap Flare to replace multiple documentation tools with a single-source publishing solution. The team now delivers both... responsive HTML5 support sites and PDF guides from one platform. This change cut project time and made it easier to update and customize content for different products and languages. MadCap Lingo integration streamlined translation, keeping formatting consistent across languages. Customers now find information faster and enjoy a modern, interactive web experience.
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Avigilon used MadCap Flare, MadCap Lingo, and MadTranslations to modernize its documentation process. The company replaced manual, outdated tools with... single-source authoring and automated translation workflows. Avigilon consolidated over 60 publications into seven projects, improving content reuse and publishing in up to nine languages. Translation project time and costs dropped sharply, and post-translation work shrank from five days to half a day. Automated QA and translation memory tools increased accuracy and consistency across all localized content.
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Avigilon used MadCap Flare, MadCap Lingo, and MadTranslations to modernize and localize its product documentation. The company consolidated over 60... publications into seven Flare projects, improving content reuse and authoring speed. Localization in up to eight languages became faster and more accurate, cutting translation project time and costs. Automated QA and translation memory tools ensured consistency and reduced manual work. Avigilon now delivers localized help at product launch, supporting rapid business growth.
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Mitchell International used MadTranslations to localize online Help and documentation for its WorkCenter, RepairCenter, and estimating products. The company translated... over 5,000 pages and published more than 30 multilingual Help file deployments in 2014. MadTranslations enabled support for French, Canadian French, Spanish, and German, improving quality and efficiency. Mitchell praised MadTranslations for attention to detail, collaboration, and strong support. The new process streamlined translation and scaled to meet growing global needs.
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MadCap Flare helped Actuarial Resources Corporation (ARC) cut documentation production time from 40–60 hours to just 1 hour. ARC used Flare... to migrate 3,700 pages of legacy ARCVAL documentation and now delivers both online Help and PDF guides for its CASE platform. Flare’s single-source publishing and topic-based authoring let ARC update and publish content monthly. Integration with Microsoft TFS improved collaboration and file protection. ARC’s users benefit from context-sensitive Help across 700+ screens in CASE.
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Mitchell International used MadCap Flare, MadCap Lingo, and MadTranslations to localize online Help and documentation for its WorkCenter, RepairCenter, and estimating products. The company translated... over 5,000 pages and published 30 to 50 multilingual Help file deployments in 2014, supporting French, Canadian French, Spanish, and German. MadTranslations provided detailed, accurate translations and strong support, helping Mitchell streamline its translation process. Collaboration and efficiency improved, enabling Mitchell to scale its multilingual documentation for North America and Europe.
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AMD used MadCap IXIA CCMS to manage technical documentation. Before, their team struggled with inconsistent content, high localization costs, and... slow document production. After switching, AMD cut localization costs by 50% and more than doubled writer productivity. The solution improved content reuse, brand consistency, and translation accuracy. AMD now publishes in up to 21 languages each month.
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TotalTrax used MadTranslations to translate product UI and documentation into multiple languages. This helped them meet OSHA and Canadian safety... regulations for warehouse and industrial environments. MadTranslations enabled fast, accurate localization, improving compliance and user safety. Dedicated project managers provided quick responses and efficient project delivery. TotalTrax now supports international customers with safety-compliant, multilingual documentation.
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MadCap Flare helped PLEXSYS cut documentation production time by 20%. The company now supports more product lines and delivers both... HTML5-based Help and print documentation for many customized solutions. Flare's single-source publishing, conditional text, and integration with GitHub improved version control and content reuse. Customers find information faster, and support demands have dropped. PLEXSYS can now manage multiple product versions and releases with ease.
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MakeMusic used MadCap Flare to replace print product guides with dynamic online help for its Finale and SmartMusic software. The new system... lets users access context-sensitive help directly from the application. Updates to help content now happen every other week, instead of once or twice a year. MakeMusic uses Google Analytics to track which help topics matter most to customers. The switch improved user experience and made it easier to keep information current.
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Illumina used MadCap Flare and Microsoft TFS to cut project time by up to 80%. The team reduced simple update... times from two days to five minutes. Content reuse allowed some projects to drop from six weeks to one week. MadCap Lingo cut localization costs by 50% and protected XML code during translation. Illumina now delivers 173 documentation versions for print, web, and mobile from a single project.
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Fred IT Group used MadCap Flare to replace its legacy learning management system. The team created integrated online Help and... custom eLearning courses for pharmacy IT users. Flare’s single-source publishing and templates made content creation faster and easier. Users now access training without logins and can choose videos or quizzes. The new system reduced administrative overhead and improved user experience.
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Altera Corporation used MadCap IXIA CCMS to improve technical documentation. The team faced issues with search, scalability, and time-consuming formatting.... By switching to DITA XML and MadCap's CCMS, they enhanced search, increased content reuse, and sped up publication cycles. Altera achieved 130% content reuse in device handbooks. The new system reduced support burden and improved documentation consistency.
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Picis used MadCap Flare and Capture to unify its product documentation. The company needed to create a consistent brand image... and streamline content development. Flare enabled single-source publishing and dynamic HTML, making updates easy and reducing manual work. Integration with Capture allowed for high-quality images in both print and online help. Picis now delivers clear, consistent guides for hospital staff worldwide.
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Illumina used MadCap Flare and Microsoft TFS to cut project time for documentation by up to 80%. The team reduced... simple update times from two days to five minutes. Content reuse allowed some projects to go from six weeks to one week. MadCap Lingo cut localization costs by 50% and protected XML code during translation. Illumina now delivers 173 documentation versions across print, web, and mobile from a single Flare project.
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