Home Content Management Systems MadCap AMS

MadCap AMS: Use-Cases, Insights and Reviews | 2025 Cuspera

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Leading Authoring Tool - MadCap Authoring & Management System

MadCap AMS Overview

MadCap-AMS optimizes publishing with MadCap Central, a cloud-based editorial and workflow management platform. Users can schedule a demo or start a 30-day free trial.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Workflow Management, as the business use cases that they have been most satisfied with while using MadCap AMS.

Other use cases:

Knowledge Management
Competitive Intelligence
Sales Document Management
Lead Analytics
Collaboration
Generation Of New Leads

See all use cases See less use cases

MadCap AMS Use-Cases and Business Priorities: Customer Satisfaction Data

MadCap AMS works with different mediums / channels such as Out Of Home. Brochure. and Website.

MadCap AMS, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on MadCap AMS Use Cases

How can MadCap AMS optimize your Sending & Publishing Communications Workflow?

How can MadCap AMS optimize your Content Management Workflow?

How can MadCap AMS enhance your Workflow Management process?

11 buyers and buying teams have used Cuspera to assess how well MadCap AMS solved their Content Management Systems needs. Cuspera uses 193 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Case Studies

Information Technology and Services

CASE STUDY IRIS Software Group

MadCap Flare and MadCap Flare Online help IRIS Software Group reduce support demands. IRIS built a central Help Hub linking all product Help Centers for easy customer access. The team uses single-sou...rce, multi-channel publishing to web Help Centers and Salesforce Service Cloud. Topic-based authoring and templates speed up content delivery for 16 products. Collaboration is easier as subject matter experts add content directly for review and editing.

Consumer Electronics

CASE STUDY Vogel's

MadCap Flare and MadCap Lingo helped Vogel's modernize its user manuals. INSTRKTIV led the switch from Adobe InDesign to MadCap Flare. Vogel's now delivers interactive, mobile-first manuals in 17 lan...guages. The time to update manuals dropped from one month to less than one day. Over 80% of manual visits come from mobile users via QR codes. Vogel's eliminated paper-based manuals, supporting sustainability.

CASE STUDY TrueContext Inc.

MadCap Flare and MadCap Flare Online help TrueContext Inc. deliver fast, web-based product documentation. Customers get answers quickly with advanced search, topics, and embedded videos. Integration ...with Zendesk connects documentation to support resources. The support team reduced mean times for first and full resolution. Version control and content management features let the technical writing team keep up with rapid product changes.

Computer Software

CASE STUDY Blackbaud

MadCap Flare helped Blackbaud modernize its Help content. The team used topic-based authoring and global project linking to reuse content across projects. They built a user-friendly Help Center with ...JavaScript integration. Storing content in Git repositories improved collaboration. Batch targets and Windows Task Scheduler automated updates. Blackbaud now centralizes customer information access with MadCap Flare.

Manufacturing

CASE STUDY InfinityQS International, Inc.

MadCap Flare and MadTranslations helped InfinityQS deliver documentation in four languages. Content reuse features in MadCap Flare cut the time needed to create different documentation outputs. Using... MadCap Flare and MadCap Capture, InfinityQS reduced customer support calls to nearly zero. Only new content needs translation, saving tens of thousands of dollars each quarter. Cloud-based collaboration with MadCap Flare Online made it easy for authors and SMEs to add, review, and edit content.

Computer Software

CASE STUDY Dayforce, Inc.

MadCap Flare and MadCap Flare Online help Dayforce reduce support demands. Dayforce builds modern web help sites and tutorials for its cloud HCM platform. Customers find answers faster, which lowers ...support calls. Dayforce uses eLearning features to create popular tutorials. The team uses single-sourcing and templates to quickly launch new help sites. Technical experts help capture important knowledge in support knowledge bases.

New Releases of MadCap Flare 2021 r3 & MadCap Central

MadCap AMS Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	4.53/5 ★ Read Reviews (28)
Custom Reports	4.39/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	4.53/5 ★ Read Reviews (28)
Custom Reports	4.39/5 ★ Read Reviews (23)

Software Failure Risk Guidance

for MadCap AMS

Top Failure Risks for MadCap AMS

MadCap Software, Inc News

Product 31/08/2025

MadCap Software Introduces the MadCap AMS

MadCap Software has launched the MadCap Authoring and Management System (AMS), a comprehensive solution that integrates desktop authoring with cloud-based content collaboration. The system supports the entire content development lifecycle, offering features like cloud-based editing, project management, and translation. MadCap AMS aims to streamline content delivery and enhance collaboration without compromising security or performance.

Awards 31/08/2025

Ars Logica Names IXIASOFT as Global CCMS Leader - IXIA CCMS

IXIASOFT, a MadCap Software company, has been recognized by Ars Logica as a global leader in component content management systems (CCMS). The IXIA CCMS excels in multi-channel publishing, scalability, taxonomy, semantics, and component lifecycle management, making it a top choice for business users and technologists.

Customer 31/08/2025

84.51 Chooses MadCap Software to Replace Traditional LMS

84.51, a subsidiary of Kroger, has replaced its traditional learning management system with MadCap Software's Flare and MadCap Central to create the Stratum Learning Center. This new platform offers a modern web experience with how-to guides, documentation, and multimedia tutorials, enhancing user onboarding and collaboration. The success of this implementation has led to the development of similar learning centers for other products.

Customer 31/08/2025

Leading Cyber Security Company Chooses MadCap Flare

A leading cybersecurity company has adopted MadCap Flare to modernize its documentation process. The switch from its previous system to MadCap Flare has reduced the time to produce product guides from 40 to 6 hours. The new system offers enhanced navigation, search functionality, and branding alignment, delivering content as both interactive web pages and downloadable PDFs.

MadCap Software, Inc Profile

Company Name

MadCap Software, Inc

Company Website

https://www.madcapsoftware.com/

HQ Location

9191 Towne Centre Dr, 150, San Diego, California 92122, US

Employees

51-100

Social

Financials

PRIVATE