Real-World Case Studies and Customer Success Stories with Dialpad

Virtuo used Dialpad WFM to manage a 24/7 customer service team across four countries and languages. Dialpad WFM provided hourly... forecasts and staffing recommendations for phone, email, and live chat support. This helped Virtuo avoid overstaffing and understaffing, ensuring fast response times. The platform also enabled Virtuo to plan staffing and budgets for the year using historical data and growth models. Virtuo now delivers consistent, high-quality customer support with better resource allocation.
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Think Board used Dialpad to upgrade their communications as their team grew. They replaced Google Voice with Dialpad for Startups,... gaining features like IVR menus, call recording, and real-time AI transcription. Setup took just a few hours and was easy for the team. Dialpad’s HubSpot integration let them log and access calls directly in their CRM. The team now uses call recordings for quality assurance and training, improving customer service and onboarding.
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Dialpad Connect helped The FruitGuys move their 80-person team to remote work fast. The company replaced a hard-to-manage phone system... with a cloud-based solution. Department heads can now manage users and call routing without IT. Google Workspace integration saves the team 10 hours a week. Real-time analytics let them track calls and improve customer service. The FruitGuys plan to use more Dialpad AI features for better customer experience.
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Strawberry Hill Baking Company used Dialpad to fix missed calls and high phone bills. Before Dialpad, they missed up to... 700 calls a day during holidays. With Dialpad, they handled 1,000 calls daily and saw double-digit growth in the first year. Dialpad’s AI helped agents answer questions fast and improved training. The company saved tens of thousands of dollars each year on phone costs. They now reach more customers and work remotely across time zones.
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Dialpad AI helped Sonny’s Enterprises manage 22 acquisitions across 33 locations. The company needed a scalable voice and contact center... solution for 1,200+ employees. Dialpad Connect and Support enabled easy onboarding, real-time call transcription, and sentiment analysis. AI-powered coaching saved agents 2-3 hours per week. Sales teams used the app to protect personal numbers and access live transcriptions. Sonny’s plans to expand internationally with Dialpad’s integrations and AI features.
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Smart AutoCare switched from an on-premises contact center to Dialpad for more flexibility and scalability. With Dialpad and Playvox integration,... they manage remote agents across 12 states and multiple time zones. Real-time analytics and AI-powered workforce management help them schedule staff and reduce turnover. QA scorecards and call routing make it easy to track agent performance and improve service. Smart AutoCare now offers better work-life balance and can adapt quickly to changing call volumes.
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Dialpad helped Skedaddle Humane Wildlife Control add four new locations quickly. The cloud-based platform let agents work from anywhere, even... on a cruise ship. Skedaddle used Dialpad for booking, contact centers, and meetings. Built-in analytics gave insights into call topics and agent performance. Onboarding was smooth and scaling up was easy. Skedaddle now plans to add 100 more locations with Dialpad's support.
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Dialpad helped Platterz fix major call quality issues. Their sales, support, and operations teams now connect with clients and partners... reliably. Platterz saves money and time with Dialpad. The team can serve clients faster and in real time. They are scaling their business globally using Dialpad's VoIP system.
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Dialpad AI helped New City Moving modernize their operations and improve customer service. The company faced challenges with remote work... and lacked call analytics before switching to Dialpad. With Dialpad, they gained real-time insights, AI-powered scorecards, and live coaching tools. These features made training faster and improved call quality. AI transcriptions and analytics boosted productivity and allowed better staff allocation. Sentiment analysis and CRM integration further enhanced the customer experience.
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Dialpad WFM helped Lick cut planning time by 75%. Lick used Dialpad WFM to automate scheduling for its customer experience... team. The platform integrated data and created accurate daily schedules with little manual work. Lick improved service levels by prioritizing tickets and managing staff for busy periods. The dashboard gave Lick clear metrics to track agent performance and response times.
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Dialpad helped Lakeshore Recycling Systems connect 200 employees across multiple offices. The company needed a reliable, scalable communications platform for... waste management and recycling services in Chicago. Dialpad’s cloud-based system kept teams connected, even during a site accident that took down traditional phone lines. Features like real-time alerts and supervisor dashboards improved efficiency. Lakeshore now communicates quickly and easily across all locations.
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KatKin used Dialpad WFM to manage rapid team growth and maintain a 4. 9 TrustPilot rating. The integration with Dixa...and Dialpad WFM took less than 24 hours and required no engineering. KatKin improved forecasting and scheduling for its support team. This let them focus on customer happiness and scale their support. Dialpad WFM helped KatKin keep high service standards as they expanded.
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James River Equipment used Dialpad Connect to modernize communications across 65 locations. Their old phone system caused delays and miscommunication,... leading to repeat customer trips. With Dialpad’s two-way screen share, they cut repeat trips by 75%. AI call transcripts and Salesforce integration helped teams capture details and reduce errors. Employees now onboard faster and spend less time on manual tasks.
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Dialpad WFM helped Hypervolt cut missed calls by 10%. Hypervolt used Dialpad WFM to improve staffing accuracy for their customer... support team. The tool's scheduling features let team members know when to focus on calls and when to take breaks. Managers gained confidence in shift planning. Hypervolt's team now enjoys better work-life balance and higher productivity.
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Dialpad WFM helped Hometree automate 24/7 support team scheduling. The company replaced four systems and manual spreadsheets with one platform.... Team leads saved over 30 hours per month. Hometree connected Dialpad WFM with Google Calendar and Bamboo HR for seamless scheduling and time-off management. The solution improved fairness, boosted team morale, and helped Hometree achieve a 4.7-star Trustpilot rating.
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Guidesly switched from using personal phone numbers to Dialpad’s cloud-based platform. The sales team can now make business calls from... anywhere using their own devices, without sharing personal numbers. Dialpad’s integration with HubSpot lets them log calls and access customer info easily. Onboarding new sales reps takes just 15 minutes. The team enjoys simple setup, call analytics, and seamless communication with customers.
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Dialpad WFM helped Freshly Cosmetics manage a 30-person customer service team across five countries. The tool automated shift scheduling and... labor forecasting, especially during peak times like Black Friday. Freshly used Dialpad WFM to ensure fair workload distribution and give team members time for non-service projects. Schedules were created quickly, saving time and reducing manual work. The result was better service and improved team productivity.
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Xero used Dialpad to replace many local PBX systems with one global communications platform. The company has over 1,400 employees... in 17 offices worldwide. Dialpad helped Xero support sales, service, and IT teams working from anywhere. Integrations with Google Workspace and Salesforce made work easier. Xero saved $500,000 each year in telephony costs by consolidating systems.
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WizeHire used Dialpad to improve their callback time by 50%. Their old phone system lacked call routing, analytics, and integrations.... Dialpad gave them real-time analytics, SMS messaging, and Slack integration. Coaches can now respond to calls and texts faster. The team added users easily and managed calls across time zones. WizeHire now handles more client requests and supports business growth.
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Dialpad Support helped Tucows Domains reach 95-100% forecasting accuracy for their global customer care team. With 100 agents supporting users... in over 30 languages, Tucows switched from AWS Connect to Dialpad for real-time analytics, AI-powered insights, and flexible IVR management. The move improved SLA adherence by 10% and boosted team efficiency by 10%. Dialpad’s QA tools and live coaching features led to a 5% increase in customer satisfaction. Tucows now delivers faster, more reliable support while reducing agent burnout and operational costs.
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Dialpad AI helped SiteMinder's sales team gain deep insights from customer calls. The platform's Salesforce integration made call recording and... coaching easier. SiteMinder now tracks behavioral metrics for every sales opportunity. Dialpad AI's Custom Moments feature lets them monitor competitor mentions and win-loss ratios. The team uses objective data to reduce onboarding time and lower customer acquisition costs.
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Removify used Dialpad to expand globally while keeping costs low. They needed a phone system that could scale fast and... work with Salesforce. Dialpad let them add new lines and offices in minutes. The Salesforce integration saved agents time by logging calls and showing caller info. Dialpad AI made call summaries and transcripts automatic. Removify grew to three continents with Dialpad's help.
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PowerDMS switched to Dialpad after issues with their old phone system, including poor customer service and extra charges for features. Dialpad's cloud-based platform... let PowerDMS add users easily and work from anywhere. Real-time AI features, like call transcription and assist cards, help agents and managers respond faster. Built-in analytics replaced manual reporting, giving instant insights into call volume and team performance. PowerDMS now enjoys reliable service and improved support operations.
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PagerDuty used Dialpad to connect five global offices with a unified cloud phone system. Employees switched from using personal phones... to business numbers, improving work-life balance. Dialpad's app required zero training and let staff call, text, and video chat from any device. PagerDuty avoided long distance charges and gained real-time AI call transcription. Communication with customers and teams became seamless and efficient.
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Nexl used Dialpad AI to support a remote, international business development team. The team grew from three part-time freelancers to... over 50 employees in 20 countries. Dialpad enabled flexible phone number management and improved outbound calling. Nexl quadrupled its closed deal rate from 1.2% to 4.8% in one year. Their sales pipeline nearly doubled, reaching $10 million top-of-funnel.
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Katalyst, a cloud-based fintech startup, needed a flexible phone system for its growing team. The company chose Dialpad for its... mobility, easy onboarding, and affordable pricing. Katalyst onboarded its entire team onto Dialpad in just 20 minutes. Adding new lines and users is quick and simple as the company grows. Katalyst saves about $150 a month compared to other solutions.
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Impel upgraded to Dialpad's cloud-based phone system just before the COVID-19 pandemic. The switch enabled their team to work remotely... and handle 1,800 calls a week. Onboarding was fast, with 60 users trained across departments. Dialpad's intuitive interface and Salesforce integration improved communication and coaching. The platform's flexibility let teams customize call recording and switch devices easily.
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Dialpad helped Code42 move all company communications to the cloud. Before, Code42 used landline phones that needed constant IT support.... With Dialpad, employees can work from anywhere and stay connected. Teams now use Dialpad’s Salesforce and Google Workspace integrations. Sales and service teams build better customer relationships. Code42’s IT team supports users in five global offices with one cloud solution.
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Superior used Dialpad AI to replace their old phone system. They rolled out Dialpad to over 120 team members. With... AI-powered live transcriptions and sentiment analysis, they saved 20% more time on calls. Their CSAT score improved from 75% to 94% in four months. Dialpad's real-time assist cards and analytics helped agents handle 7,000–8,000 calls monthly and boosted customer satisfaction.
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Stax used Dialpad to support over 200 employees and manage $10 billion+ in transactions. The company needed a scalable phone... system with 24/7 support for its growing customer base. Dialpad’s integration with HubSpot and robust admin portal improved efficiency and organization. Stax’s teams now benefit from advanced analytics, skills-based routing, and remote work flexibility. Operational costs dropped and customer support response times improved.
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Dialpad WFM helped Paymentology automate global scheduling, saving four weeks of manual work. The company boosted utilization by 17.4% and... improved staffing efficiency by 11.4%. Integrations with Zendesk, Slack, and HiBob streamlined shift planning and holiday requests. Managers now create tailored schedules quickly for global teams. Paymentology delivers 24/7 support with less friction and better coverage.
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Ophelos used Dialpad WFM to automate scheduling for their support team. Before, they managed schedules manually, which made it hard... to cover all contact channels. Dialpad WFM saved them several hours each week by automating this process. The tool integrated with Slack, helping the team stay connected and informed. This change improved flexibility and customer satisfaction.
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Mercuryo used Dialpad WFM to automate shift scheduling across three timezones. The team moved from manual spreadsheets to a single... platform, improving scheduling for live chat, KYC checks, and quality assurance. They onboarded in just one week and integrated tools like Intercom, BambooHR, Slack, and Outlook. Mercuryo now maintains a 90%+ service level and customizes schedules for training and coverage. Timezone management and break planning are now much easier for their support team.
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Hometap uses Dialpad to connect with homeowners in 15 states. The company relies on Dialpad’s integration with Salesforce and Zendesk... to streamline sales and support. Dialpad’s analytics help track calls, measure productivity, and identify training needs. Custom call routing and real-time assist features improve connection rates and meeting attendance. Dialpad’s customer service and flexible platform support Hometap’s rapid growth and expansion plans.
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Dialpad helped Fund That Flip save 15-20 minutes every time they pulled call analytics. Their old provider, RingCentral, made transcribing... calls slow and analytics hard to access. With Dialpad, calls and meetings are transcribed in real time by AI. Analytics are now easy to find and use. Fund That Flip cut costs by removing unused phone lines and improved support response times. Integrations with Salesforce and HubSpot let all their tools work together.
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Dialpad helped Financial Express, a UK-based decentralized finance startup, improve team collaboration and efficiency. The company needed a scalable, cloud-based... communication platform for its remote, global workforce. Dialpad unified voice calls, video meetings, and chat, making it easy to switch between communication modes. AI-powered transcriptions allowed the team to focus on conversations and quickly create meeting minutes. Financial Express now saves £6,000 per month compared to previous providers, using those savings to enhance their product.
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Dialpad helped Continental Stock Transfer and Trust expect 40% annual savings after switching from their legacy communications platform. The company reduced... its contact centers from 18 to 7 in just six weeks. Dialpad's easy IVR setup and mobile access improved hybrid work flexibility. QA scorecards and AI-powered transcriptions tripled the number of calls scored weekly, boosting call coaching and customer service. Continental plans to integrate Sugar CRM and Google Workspace for further gains.
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Vigilance Health used Dialpad AI to improve patient care and team confidence. The team saved at least five hours a... week with AI-powered transcriptions. Dialpad’s Custom Moments and live sentiment analysis helped them spot patient trends and train staff better. Live coaching features let managers support agents in real time. Click-to-call integration with their patient record system made communication faster and easier.
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Dialpad helped Thread Health set up a HIPAA-compliant communications platform in just 30 minutes. The healthcare startup uses Dialpad for... virtual care and patient support, relying on features like real-time voice transcription and call routing. The admin dashboard lets them manage contact centers easily. Dialpad's startup program saves Thread Health several hundred dollars each month. The platform scales as the company grows, supporting secure, affordable patient communication.
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Dialpad helped Proliance Surgeons connect over 80 care centers on one platform. They reduced telecom expenses by $40,400 per year.... Dialpad AI transcribes calls and voicemails, saving up to 30 minutes daily. The platform improved patient-doctor communication and reduced IT trouble tickets by up to 40%. Proliance now uses real-time analytics for smarter staffing and budget decisions, while staying HIPAA-compliant.
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Olansky Dermatology & Aesthetics switched to Dialpad and went fully remote in just 72 hours. The team replaced an outdated... on-premise system with Dialpad's cloud-based platform. They now manage patient communications more easily and save up to three hours per manager each day. AI features like Custom Moments and AI Scorecards help review 100% of calls and improve patient service. Real-time analytics let managers adjust staffing quickly to meet patient needs.
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Dialpad helped Metropolitan Pediatrics connect six clinics and serve over 42,000 patients. The old phone system made call transfers and... remote work hard. Dialpad replaced desk phones with easy-to-use apps. Staff can now call or text from anywhere. Dialpad AI gives real-time transcriptions and sentiment analysis. Analytics help with staffing and call management. The team saves time and stays HIPAA compliant.
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Dialpad helps Kentucky Organ Donor Affiliates handle 10,000 calls a month. KODA uses Dialpad Connect and Dialpad Support to manage... organ and tissue donation calls. Call analytics let KODA track staffing needs and call volume. AI-powered CSAT shows customer satisfaction without surveys. Real-time transcription and sentiment analysis help with live coaching. New staff learn the system quickly and start answering calls within 30 days.
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Grow Therapy used Dialpad WFM to solve complex scheduling as their team grew from 40 to 120 agents. Manual spreadsheets made... scheduling slow and error-prone. Dialpad WFM gave them a centralized tool, integrating with CRM and HRIS, and enabled real-time adjustments. Managers spent less time on admin and more on team performance. Adherence improved by 19% across support teams, boosting efficiency and customer satisfaction.
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Dialpad helped Fenway Health move over 600 employees to remote work. The old PBX system was expensive and hard to... manage. Dialpad unified communications, making onboarding and training faster. Managers can now coach and support agents remotely. Analytics are easier to access and use. Fenway Health switched to remote work with zero loss in productivity. Service levels stayed the same during the transition.
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Wilson Logistics switched from a complex on-premises phone system to Dialpad's cloud-based communications. The company coordinates 400 trucks and handles... thousands of calls and texts weekly for recruiting, road assistance, and fleet management. Dialpad enabled fast adoption of softphones, easy number porting, and reliable SMS/MMS messaging, streamlining document sharing for recruiters. Real-time analytics, voicemail drop, and AI-powered call insights improved call quality and reduced IT support tickets. Custom API integrations now let staff manage facility access remotely, boosting efficiency and reliability.
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Dialpad helped TRAFFIX, a major logistics provider, support over 750 employees across eight countries. TRAFFIX needed a modern phone system... to keep up with rapid growth and global operations. Dialpad delivered high call quality worldwide, seamless device switching, and easy onboarding. Analytics and AI-powered features improved customer service and workforce scheduling. Integration with other tools and a user-friendly interface made adoption simple for the entire team.
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Dialpad unified Ocean Network Express's telephony across 200 offices in 47 countries. The company cut IT workload by almost 25%... after switching from legacy phone systems to Dialpad's cloud-based platform. Google Workspace integration made onboarding and provisioning fast and easy. Receptionists now route calls directly to the right department, improving customer service. Real-time analytics and automated reporting help every department track performance and trends.
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Nolan Transportation Group & Transportation Insight used Dialpad Sell to unify their communications. They migrated 2,000 users in four months,... replacing seven voice tools. The Salesforce integration let sales reps focus on selling and improved manager coaching. IT teams used Dialpad's AI for call transcription and meeting recaps, streamlining maintenance and outage calls. Live dashboards gave leadership real-time visibility into remote teams.
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Edge Logistics switched from an on-premises PBX to Dialpad’s cloud communications platform. The old system was slow, hard to manage,... and costly. Dialpad made it easy to add new users and connect offices worldwide. Edge Logistics now uses Dialpad for customer support and sales calls. Automated transcriptions and analytics help the team stay efficient. The company saw immediate improvements in setup speed and user management.
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C. R. England used Dialpad Meetings to connect over 6,000 drivers across 120 fleets. The company needed a better way...to keep drivers and managers in touch. Dialpad let drivers join weekly meetings from anywhere and access call recordings if they missed a session. Engagement in these meetings reached over 80%. The platform also made it easy to manage accounts and run training sessions online.
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Corovan used Dialpad to cut sales rep onboarding from one week to just one day. The company gained real-time visibility... into sales activities and improved training with AI-powered voice transcription and coaching tools. Dialpad enabled secure, centralized communication for Corovan’s hybrid workforce. Sales managers now track performance metrics and provide targeted coaching using live call data. Corovan doubled its customer outreach and reduced employee attrition with Dialpad’s features.
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Los Angeles Pacific University switched to Dialpad for their communications. The IT team reduced management from a full team to... one person. Dialpad's AI features help agents prepare faster and audit calls in minutes, not 20. The Salesforce integration lets agents log calls and texts automatically. Enrollment agents now handle 22,000 calls a month with less manual work. LAPU plans to use more Dialpad AI features to help students and staff.
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Lingoda used Dialpad WFM to manage their global support team of 22 agents. Before Dialpad, they had a daily email... backlog of about 300 unsolved tickets. Dialpad WFM gave them better scheduling and capacity planning. In four months, Lingoda reduced their email backlog to zero. Their team now follows structured shifts and consistently meets SLAs.
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Kinetic Education used Dialpad to cut average call handle times by 20%. The company replaced costly desk phones with Dialpad’s... cloud-based platform, saving thousands of dollars each year. Real-time call monitoring and AI-powered coaching improved answer rates and agent performance. Tutors now support families across Australia, the U.S., and the U.K. with faster, more consistent service. Managers gained full visibility into team performance, enabling better coaching and higher quality support.
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Dialpad helped Early Learning Coalition of Palm Beach County switch to remote work quickly. The team handled 9,000 more minutes... of calls in their first fully remote week compared to the week before. Staff used softphones and laptops to answer calls from anywhere. The call center expanded its hours and improved customer service. Users liked texting, call transfer, and reporting features.
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Dialpad helped Education First improve call efficiency by 33%. The team now saves 10 hours each week. Customer satisfaction scores... rose from 89% to 97%. Dialpad's AI features, like Real-Time Assist and analytics, made onboarding and remote work easier. Integrations with Salesforce and Azure streamlined workflows for sales and support teams.
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Dialpad helped Tennessee Community Services Agency cut agent training from 3 weeks to 4 days. The agency now handles 2,000... calls daily with faster, more reliable call routing. Cloud-based tools let staff work remotely and provide 24/7 support. AI transcriptions and scorecards save 1.5 hours per day on call reviews. TNCSA delivers better service and responds faster to urgent community needs.
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Hopeworks uses Dialpad to connect underserved youths to education and job opportunities. The nonprofit relies on phone and messaging to... reach young people who may not have computers or email. Dialpad lets mentors stay accessible from anywhere and on any device. Real-time call transcription helps the team stay organized. Unified communications support Hopeworks’ mission to help youths succeed.
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Dialpad helped Glo Preemies support three times more families and save over $5,000 per year. The non-profit switched to Dialpad... for reliable, affordable 24/7 communication. Custom routing let staff stop using personal phones and reduced stress. Live AI coaching and call summaries improved support for NICU families. Glo Preemies now aims to reach 1 million people by 2025 with Dialpad.
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Chezuba needed a scalable, affordable communications platform for its global team. Dialpad provided a startup-friendly solution with 10 free lines... and easy approval in less than 24 hours. The team now makes calls from anywhere using local numbers, saving about $100 a month. Employees no longer rely on personal phones or devices for work calls. Dialpad's flexibility lets Chezuba add numbers or contact centers as they grow.
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Dialpad helped Westward360 improve productivity by 20% in their contact centers. The company switched from landlines to Dialpad for a... flexible, cloud-based phone system. Dialpad's AI features, like live transcription and real-time assist cards, made training faster and calls easier to manage. Analytics tools let Westward360 track call volumes, hold times, and customer satisfaction. Integration with Zendesk and APIs streamlined customer touchpoints. The team reduced training time by 50% and handled over 11,000 real-time recommendations in six months.
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PadSplit used Dialpad to grow from 5 to over 80 employees in three years. The company needed a scalable phone... system to handle thousands of calls each month. Dialpad's contact center and open API let PadSplit integrate with their CRM and support remote teams. Features like call recording, live transcription, and reporting improved customer support and training. PadSplit now solves customer problems faster and manages a global team with ease.
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Dialpad helped LemonBrew increase sales calls by 57% in just four months, even with a team one-third the previous size. LemonBrew replaced its... outdated phone system with Dialpad's unified communications platform, gaining reliable call analytics, AI-powered meeting transcription, and seamless Salesforce integration. The sales team now saves hours daily on data entry and can launch calls directly from Salesforce. Text messaging volume rose 162%, and staff can work from anywhere using Dialpad's mobile features. LemonBrew now enjoys better visibility, faster data access, and improved team efficiency.
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RevLocal struggled with disconnected communication tools and no integrations. Dialpad unified their voice, video, SMS, and contact center in one... app. Adding users now takes minutes, not weeks. Salesforce integration and open APIs keep all apps connected. AI features help with real-time call transcription and agent coaching. IT support tickets dropped sharply after switching to Dialpad.
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Dialpad helped Mono, a creative agency, support remote work and collaboration. Mono used Dialpad to connect teams by voice, chat,... and video from any location. The IT team reduced communications costs by 60% and could set up users in minutes. Dialpad’s cloud platform removed the need for desk phones and simplified project management. Mono’s staff now work together more easily and serve clients better.
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Dialpad helped JumpCrew cut their sales cycle from 30 days to 15 days. Before Dialpad, JumpCrew's sales team missed calls... and had dropped connections. Sales managers struggled to coach reps due to limited call data. After switching, they quickly set up hundreds of phone lines and gained real-time data insights. Sales reps became more productive and focused, and managers improved coaching.
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Dialpad WFM helped Wolf & Badger automate scheduling for over 30 customer support agents. The company struggled with manual spreadsheets... as it expanded globally. Dialpad WFM introduced rotating shifts across UK, US, and New Zealand time zones. The platform unified shift schedules and improved team transparency. Agents gained visibility into each other's tasks, boosting collaboration and efficiency.
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Dialpad helped The Roman Healthcare Group, an executive search firm, switch to a new phone system in minutes. The migration caused... less than 10 minutes of downtime, saving the company significant time and money. Dialpad’s integration with Google Workspace and Salesforce made calling and texting easier for the sales team. Managers can now coach new hires with call recordings and playlists. Average external talk time per employee increased by 90 minutes per week, and call volume grew two to three times.
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Dialpad AI helped The Hero Company save 3-5 hours a week by streamlining call quality checks and analytics. The small team... unified four brands on one platform, improving customer service and agent confidence. Real-time dashboards and heat maps let managers track calls and schedule staff quickly. Integrations with Zoho CRM and Slack made workflows smoother. New agents use real-time assist cards to answer customer questions faster.
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SpotOn used Dialpad AI to cut BDR training time by 50%. Before Dialpad, dropped calls and outages hurt their sales... and support teams. Dialpad's real-time transcriptions, sentiment analysis, and live coaching made calls easier and improved agent performance. Salesforce integration and Chrome Click-to-call saved the team 4 to 5 hours a week. Local presence let agents use one number for all calls, lowering costs and boosting efficiency.
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Service Today used Dialpad to upgrade its business phone and contact center system. The company needed a solution that worked... for remote teams and was easy to set up. Dialpad enabled fast implementation, with the whole team ready in two hours. Features like real-time call analytics, AI-powered transcription, and CRM integration improved customer service. Technicians now use their business numbers on personal devices, keeping work and personal calls separate.
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Dialpad helped RTM Business Group onboard quickly with no issues. The team found Dialpad easy to use and a perfect... fit for their needs. Dialpad's hands-on support made setup smooth and stress-free. RTM praised the onboarding as flawless, with no hurdles. The solution improved their cloud phone system experience. RTM now enjoys a seamless communications platform.
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Rently switched to Dialpad to handle up to 3,000 calls per week and improve customer satisfaction. Their old communications platform... crashed often and had poor reporting. With Dialpad, all calls are routed smoothly and tracked, and agents can access call logs and transcripts easily. Dialpad’s AI features help agents answer tough questions and improve training. Rently now maintains CSAT scores above 4.5 and uses analytics for better capacity planning.
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Dialpad AI helped The PT Services Group increase sales by 5-10% each year. The company moved from an on-premises system... to Dialpad to support remote work and connect agents across the US. Real-time Assist cards let sales reps stay compliant with changing legislation and respond quickly to prospects. Custom Moments features save the team 20% of their time by tracking call topics and trends. Dialpad’s platform also helps maintain a strong company culture and improves collaboration for remote teams.
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Dialpad Connect helped PeopleShare cut onboarding time for new users from one hour to just ten minutes. Live transcriptions improved... staff coaching and training, letting teams review calls quickly and save hours each day. Custom APIs integrated Dialpad with PeopleShare’s ATS, reducing manual data entry and errors. Analytics features now give managers insights into call patterns and team performance. PeopleShare’s operations are now more agile, efficient, and data-driven with Dialpad.
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PartsSource switched to Dialpad AI to fix call center issues and save costs. They saw a 40% reduction in telephony... expenses after moving from their old platform. Dialpad's AI-powered transcriptions and sentiment analysis helped managers monitor calls and improve service. Real-time Assist cards and Salesforce integration boosted sales team coaching and workflow. The sales call center expanded to 24 hours, six days a week, improving customer support.
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MarketStar used Dialpad to upgrade from an old phone system. Their sales team can now make calls from any device,... anywhere. Dialpad features like voicemail drop and real-time assist cards helped new reps ramp up faster. Managers use call data and transcripts to coach teams better. MarketStar increased productivity and closed more deals with Dialpad.
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Dialpad helped a legal association move from an on-prem phone system to a cloud-based solution. The team saved over 3... hours a week using Dialpad AI to automate tasks like account management and call routing. With more than 1,000 phone lines, the association unified its communications and enabled remote work. Real-time analytics and live transcriptions improved agent performance and productivity. The team now plans to integrate Dialpad with Playvox for better workforce management.
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Knock Out Recruiting used Dialpad to support its fully remote recruiting team. The team needed better tools for call recording,... live coaching, and analytics. Dialpad enabled managers to monitor calls, review transcripts, and provide real-time feedback. The platform's analytics helped set goals and track performance, improving client reporting. Text messaging features made it easier for candidates to communicate and reduced interview no-shows.
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Foley Services used Dialpad AI to solve complex call center challenges. They unified multiple departments and improved analytics visibility. The... system was live in one weekend, with agents using real-time assist cards to retain and upsell customers. Supervisors saved an hour each week. Live transcription and Salesforce integration made operations smoother. Foley plans to expand AI use for quality and customer satisfaction.
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Deputy switched to Dialpad to solve poor call quality and unreliable service from its previous provider. The company needed a... dependable cloud phone system for its global support team. Dialpad connected Deputy’s seven offices and 126 users worldwide. Employees now work from anywhere and enjoy better call quality. The transition was seamless, with no impact on NPS and 24/7 customer support maintained.
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ClassPass used Dialpad to connect 400 employees worldwide with just a two-person IT team. Dialpad let them set up new... office locations in under a week and add international phone numbers quickly. The cloud-based system removed the need for physical phones, making onboarding and office launches much faster. Sales teams could pitch from any browser or device, and Salesforce integration helped track customer interactions. Dialpad enabled remote work and seamless communication across global teams.
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Dialpad has entered into a multiyear sponsorship deal with Cal Athletics, marking the largest in the department's history. The agreement includes... jersey patches for all 30 varsity sports, naming rights to the "Dialpad Field Club," and various promotional assets. Dialpad will be the official AI platform for fan experience, enhancing ticket sales, service, and internal operations.
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Dialpad has partnered with the Colorado Rockies Baseball Club as its official AI communications provider. The Rockies are deploying Dialpad's... AI platform to enhance fan experiences by improving communication across ticket sales and service channels. This initiative aims to provide real-time insights into fan interactions, helping the Rockies improve engagement and decision-making during games.
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Dialpad has been selected by the Colorado Rockies as their official AI communications provider. The Rockies will deploy Dialpad's AI... platform to enhance fan interactions and communication across various channels. The partnership includes Dialpad's sponsorship of the "Call Under Review" feature at Coors Field, highlighting their AI's role in improving customer experience.
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Penasco Valley Telephone Cooperative partners with GOCare and Dialpad to modernize customer engagement. Dialpad replaces PVT's outdated phone system, offering... call transcription and recording. The partnership integrates Dialpad's voice capabilities with GOCare's digital tools, enhancing customer service efficiency and experience.
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PVT has selected Dialpad and GOCare to enhance its customer experience by integrating voice and digital communication systems. This partnership replaces... outdated systems with Dialpad's advanced capabilities like call transcription and recording. GOCare's platform integrates SMS, web chat, and CRM tools, improving efficiency and customer service for PVT.
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