Latest Case Studies & Customer Success Stories with IBM watsonx Assistant

IBM Cloud and Power Virtual Server helped MONO-X cut data center costs by 80%. System uptime improved to over 99%.... AI agent environments now deploy in two hours instead of three months. MONO-X automated manual workloads and made operations more flexible. Clients can now add AI to core systems faster and keep their IBM i assets valuable.
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IBM Maximo helped Beijing Shuto Technology cut costs and simplify maintenance for a global battery manufacturer. The company unified asset... management and reduced manual processes using AI-powered tools. They expect an 8% rise in asset use, 40% less downtime, and 60% higher team efficiency. Operating costs may drop by 10%. The new digital platform supports predictive maintenance and global operations.
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IBM Power helped KIO Spain deliver strong, secure, and high-performing cloud services. KIO Spain used IBM Power to support clients... with heavy SAP workloads. Moving from Power 8 to Power 9 improved performance by 35%. Data center space and energy use dropped by 50%. All 17 companies that tested IBM Power became customers. KIO Spain now leads in cloud services for critical workloads in Spain.
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IBM Sterling Order Management used IBM Instana Observability to handle record-breaking Black Friday demand. The team processed over 42 million... order lines and 20 billion API calls in one week. Instana enabled real-time monitoring and proactive issue resolution, ensuring no major incidents during peak periods. AI-powered optimization improved fulfillment for 25 million order lines. The solution helped IBM maintain 99.9999% uptime and strong customer satisfaction for global retailers.
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IBM watsonx helped Barré Technologies boost productivity by 30%. The company used AI assistants to automate document management and invoice... processing. This reduced manual work and saved 1,380 hours per year for a 50-person team. Barré Technologies expects to recover its investment in 13 months. The solution also improved data security and supports local language needs.
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IBM Turbonomic helped Atruvia AG cut its physical server count by 20% in 18 months. Atruvia automated IT resource management,... moving from manual, reactive processes to AI-driven, dynamic operations. This shift improved cost efficiency, reduced energy use, and lowered carbon emissions. The hybrid cloud platform now lets Atruvia deliver banking IT services faster and more reliably. Teams collaborate better with shared data insights, supporting hundreds of cooperative banks in Germany.
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IBM watsonx Assistant helped the IBM CIO Group support over 280,000 users worldwide. The team automated responses to 80% of... common IT issues and resolved 75% of support requests through AskIT. Employees now get fast answers to routine IT questions, reducing wait times for chat and phone support. The IT team can focus on complex problems instead of repetitive tasks. AskIT uses AI and natural language processing to improve with every interaction.
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IBM ILOG CPLEX helped BlueSky Creations cut operating costs and boost efficiency. The company saw a 6% rise in productivity,... saving over $600 million in annual spending. Training hours dropped by 28%, finishing three months early and saving thousands of dollars. BlueSky Creations used AiSolved with IBM Cloud to solve complex optimization problems in real time. The solution made decision-making faster and easier for clients in supply chain, transport, and health sectors.
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IBM Montpellier Data Center used IBM Turbonomic and Instana to automate IT operations and support sustainability goals. The team aimed... to reduce energy consumption and carbon impact without sacrificing application performance. They implemented dashboards to monitor power use and carbon footprint in real time. The solution provided AI-driven recommendations to optimize resource allocation and energy efficiency. Early results show improved monitoring and proactive performance management for short-term workloads.
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IBM watsonx Assistant helped Computer Gross automate B2B e-commerce support. The AI platform reduced operational costs by 30% and cut... response times in half. Customer satisfaction rose by 35% and support ticket volume dropped 40%. The solution enabled instant, personalized quotes and improved product discovery. Computer Gross now delivers faster, smarter service to over 22,000 clients.
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IBM CIO used IBM Z to bring all IT operations in-house after splitting from its managed infrastructure services. The team built... four new data centers and exited 12 third-party centers in two years. Over 66% of IBM's financial and operational apps now run on IBM Z. The project saved more than $12 million annually. The CIO team migrated 24 petabytes of data and over 380 applications, setting a new standard for IT insourcing and modernization.
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IBM Bob helped Blue Pearl upgrade BlueApp to Java 25 in just 3 days, down from 30 days. The team saved... over 160 engineering hours and saw a 90% faster delivery cycle. No post-launch defects were reported. Blue Pearl used AI-driven automation to update APIs and dependencies. The upgrade improved security, performance, and set a repeatable process for future projects.
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CrushBank used IBM watsonx. ai to improve its help desk operations. The company faced slow ticket resolution and high data...overload. By deploying IBM watsonx.ai and watsonx.data, CrushBank automated information retrieval and unified knowledge sources. This led to a 40% daily increase in help desk ticket resolutions and a 25% reduction in average resolution time. Customer satisfaction and first-call resolution rates also improved.
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IBM Bob helped APIS IT modernize legacy and modern systems. The solution automated documentation for decades-old JCL/PL/I jobs with 100%... accuracy. IBM Bob restructured a 10-year-old SOAP service into a .NET 8 REST API in hours, not weeks. The platform reduced codebase size by 30% and cut dependencies by 50%. APIS IT delivered a full React + SQLite test automation platform in two days, boosting productivity by up to 6x.
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Catchpoint faced DDoS attacks and DNS outages that hurt customer trust. They needed a reliable DNS solution to support their... global monitoring network. Catchpoint chose IBM NS1 Connect for its strong performance and easy integration. The migration was smooth, with minimal disruption. After switching, Catchpoint saw faster, more resilient DNS and improved service reliability. This helped them deliver better real-time monitoring for their clients.
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Blue Pearl used IBM watsonx. ai and Granite to automate and improve its recruitment process for ICT contractors. The company...reduced the average time to fill job vacancies from 21 days to less than 3 days. Screening time per candidate dropped by 97%, from 90 minutes to just 3 minutes. The new system increased the interview shortlist rate from 1 in 10 to 1 in 3 candidates. Blue Pearl's platform, www.blueapp.blue, helped sell 197,000 hours of ICT contractor work. The solution improved candidate-job fit by 35% and boosted workplace harmony.
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Cogniware used IBM watsonx. ai and watsonx.data to upgrade its Argos platform for financial crime investigations. Manual data processing slowed...investigations and risked errors. With IBM's AI, Cogniware improved data analysis speed by 60% and user access by 50%. Investigators now use natural language to analyze data and detect fraud faster. The solution helps banks and law enforcement find hidden patterns and reduce financial losses.
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Netlify used IBM NS1 Connect to boost performance for over 60 million AI-powered apps. The platform supports more than 12... million developers worldwide. Netlify needed fast, reliable, and scalable DNS to handle thousands of daily deployments. IBM NS1 Connect enabled real-time traffic routing and global app delivery in under five seconds. Netlify achieved 99.99% uptime and improved user experience for AI-driven web applications.
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CRM. COM used IBM Cloud to deliver cloud-native billing, rewards, and digital money solutions. The company enabled remote project deployment...for clients worldwide, reducing onboarding time from months to weeks. IBM Cloud provided a secure, scalable platform, supporting millions of real-time transactions. CRM.COM expanded into new markets and offered flexible, subscription-based services. The partnership increased customer trust and helped CRM.COM win more business.
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BlueIT used IBM Turbonomic and IBM Instana to improve IT operations and reduce carbon emissions. The company sped up resource... allocation decisions by 60%. They cut mean time to repair by 50%. BlueIT also reduced memory and CPU over-allocation by 10% for a client. These tools helped BlueIT automate IT processes and support sustainability goals.
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IBM watsonx. ai helped the IBM CIO Group build AskIBM, an AI-powered digital assistant, in just 60 days. AskIBM automates...daily tasks like email drafting, document translation, and information search for over 280,000 IBM employees. The solution uses generative AI and large language models, integrating more than 30,000 documents to deliver tailored responses. Early results showed increased productivity and a shift toward natural language queries. Continuous training and feedback improved adoption and user experience.
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IBM Cloudability helped CRIF cut cloud costs in six months. CRIF faced rising cloud expenses and complex billing from multiple... providers. IBM Cloudability gave them clear dashboards and smart recommendations. The platform improved resource use and reduced waste. CRIF saw better financial and operational efficiency. They now manage cloud spending more strategically and support AI initiatives.
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IBM FlashSystem 9500 helped Norsk helsenett SF cut rack space by 95% and energy use by 79%. The new storage... platform improved performance and security for Norway’s healthcare ICT. NHN reduced power costs by USD 45,000 and maintenance by USD 180,000 per year. The migration took just four weeks and was easy. NHN now meets strict uptime and sustainability needs for national healthcare.
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IBM Aspera helped National Instruments cut its software build process from four days to four hours. Teams worldwide now sync... large code bases quickly and securely, even across strict network environments. The solution supports 6,000 users and 2,000 developers, enabling continuous development and faster product releases. Predictable timelines and costs reduce risk and boost innovation. Aspera also enabled rapid recovery from a major system failure, helping NI meet critical deadlines.
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Marco Polo Network used IBM Security QRadar SIEM and X-Force Threat Intelligence to secure its global trade platform after moving to the cloud. The company needed... a scalable, 24x7 security operations center to protect sensitive financial data and meet compliance standards. IBM and Smarttech247 delivered a solution that analyzes thousands of security events per hour and supports ISO 27000 compliance. The implementation took just 12 weeks, with seamless integration into Microsoft Azure. Marco Polo Network now has end-to-end visibility and proactive defense against cyber threats.
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Micro Strategies Inc. used IBM FlashSystem 7200 and IBM Spectrum Virtualize to build CyberVault, a managed security service for proactive... ransomware protection. The solution isolates and secures client data, enabling fast recovery after cyberattacks. With IBM Storage Insights and automation via Red Hat Ansible, Micro Strategies helps clients restore data accurately and reduce risk. One financial services client avoided potential losses of $20 million per day and expects 20% business growth. The service supports complex IT environments and improves data security.
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IBM used Salesforce Customer 360 to unify client, partner, and employee experiences on one platform. The company consolidated support tools,... reducing resolution time by 26% and increasing Net Promoter Score by 25 points. IBM Watson virtual assistants achieved a 58% containment rate for over 9 months. Self-service tools resolved 12% of customer sessions without new cases. Slack integration improved collaboration across IBM’s global teams.
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IBM used its own cognitive supply chain platform to cut costs by $160 million. The new system gave real-time data... and AI-driven insights to manage disruptions fast. During the COVID-19 pandemic, IBM kept a 100% order fulfillment rate. Employees now get answers in seconds, not hours. The platform improved supply chain agility and customer experience.
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IBM Office of the CIO used IBM Verify to modernize identity and access management for over 27 million users. They replaced two... outdated IAM platforms with a single cloud-based solution. The migration enabled passwordless authentication, flexible multi-factor authentication, and improved user experience. IBM supported 35.7 million logins in one quarter and enhanced security for employees and clients. The new system allows scalable, secure access for both internal and external users.
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IBM Marketing used Adobe Experience Cloud and IBM Consulting to overhaul its marketing operations. They consolidated 40 digital asset management... platforms into one. This change made web pages launch 75% faster and improved translation speed by 55%. The team reduced 2,800 campaigns to 100, boosting media ROI by 35%. IBM now delivers more personalized, data-driven client experiences across channels.
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IBM Z and IBM Storage helped Banco Bradesco handle 1. 5 billion transactions monthly. The bank used IBM Z to...deliver secure, always-on digital banking for 36 million monthly users. Bradesco launched the Next app to serve mobile-first customers and expanded in-store banking to reach the unbanked. IBM solutions enabled strong data security, compliance, and hybrid cloud integration. Bradesco reduced costs and improved service speed with tailored pricing and scalable infrastructure.
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IBM Security solutions helped CIB, Egypt's largest private bank, automate identity and access management for over 8,000 employees. The bank reduced... onboarding and access provisioning time from over a week to less than a day. Integration with 80 out of 120 applications streamlined operations and improved security. Privileged Access Management enabled real-time monitoring of IT admin activities. CIB enhanced customer experience and security while supporting its digital transformation goals.
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IBM Guardium helped a leading Indian bank monitor over 75 databases. The bank faced strict regulatory oversight and rapid data... growth. IBM Guardium provided real-time, centralized monitoring and automated compliance reporting. The bank improved security, reduced manual log analysis, and responded faster to incidents. The solution supported compliance with Reserve Bank of India requirements.
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IBM Verify helped Askari Bank cut help desk time for password issues by 75%. The bank reduced user onboarding and... offboarding from five days to one. 80% of staff now use self-service identity management. 100% of sensitive actions are protected by multi-factor authentication. Askari Bank improved security, met compliance, and automated identity workflows with IBM Verify.
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Gruppo BCC ICCREA used IBM Z and IBM z/OS Connect to integrate third-party services with its core banking systems. The bank reduced... integration effort by 65% and saved 40 workdays per year in incident management. IBM IZLDA simplified monitoring, cutting resource time by 0.5 FTE. The hybrid cloud solution improved operational transparency and enabled faster innovation. ICCREA now delivers new business opportunities while maintaining system reliability.
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IBM FlashSystem 5300 helped Cacpe Loja, a leading Ecuadorian credit and savings cooperative, modernize its storage infrastructure. The company faced... risks of data loss and downtime due to unreliable legacy systems. IBM and Advance Networks deployed three FlashSystem 5300 units, boosting backup efficiency by 60% and improving operational response by 60%. The new solution achieved 99% availability and cut end-of-period processing time from 4 hours to 2. This upgrade set a new standard for service continuity and digital transformation in the financial sector.
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IBM Cloudability helped Banco BV cut about 30% of cloud costs in three years. The bank used Cloudability to manage... spending across Google Cloud, Azure, and AWS. Teams gained real-time visibility and control over cloud budgets. IBM provided custom automation, training, and integration support. Banco BV now predicts costs more accurately and acts fast on anomalies. Financial discipline is now part of their cloud strategy.
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Banco do Brasil partnered with IBM and EY to build a unified AI governance model. The bank faced challenges with... regulatory compliance, trust, and ethical AI use. IBM watsonx.governance provided real-time monitoring, automated governance, and risk management. EY designed custom frameworks for AI lifecycle and oversight. The solution reduced manual oversight, improved transparency, and ensured ethical standards. Banco do Brasil now manages AI initiatives with greater accuracy and trust.
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IBM OpenPages helped Citi transform its internal audit process. Citi automated document analysis and anomaly detection using AI and natural... language processing. The new platform reduced manual work for 2,500 auditors and improved audit quality. Early use cases saved hundreds of thousands of hours. Citi now leads in smart risk management with AI-driven auditing.
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IBM Safer Payments helped البنك العربي الوطني detect fraud in less than 10 milliseconds. The bank needed to comply with... new anti-fraud regulations and improve its fraud detection. Before, the compliance team spent hours analyzing fraud cases. With IBM Safer Payments, they now monitor all payment channels from one dashboard. The solution was deployed in 90 days and led to a big drop in fraud, especially in e-commerce. The bank improved customer experience and saved time for its team.
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HSBC USA used IBM Watson AI to analyze massive amounts of structured and unstructured data. The bank launched the AiPEX... index, powered by EquBot's AI investment platform, to identify high-growth stocks. AiPEX outperformed the S&P 500 by 123% over 10 years and drove over $2 billion in product sales. IBM Watson Discovery and Watson Studio enabled HSBC to deliver data-driven investment options to tech-savvy investors. The solution helped HSBC make better investment decisions and build trust with clients.
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IBM Planning Analytics and Cognos Analytics helped Channell Commercial Corporation speed up manufacturing planning. The company replaced manual spreadsheet work... with automated reporting. Planners now get faster, deeper insights into inventory and production. This reduced human error and improved delivery accuracy. Channell can now plan maintenance and logistics more efficiently, supporting business growth.
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ARAUCO used IBM Rapid Move for SAP S/4HANA to speed up its move to a new cloud ERP system. The company wanted... faster analytics and better decision-making to boost efficiency and cut waste. IBM Services helped ARAUCO migrate from SAP ERP to SAP S/4HANA, using automation and best practices. The new system gives near real-time data, supports predictive maintenance, and helps reduce downtime. ARAUCO can now expand into new markets and manage resources more sustainably.
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IBM CPLEX Optimization Studio helped ÇimSA cut manufacturing and distribution costs by 3% and inventory costs by 10%. The cement producer... used the tool to run complex what-if scenarios and improve supply chain decisions. Reports now generate 12 times faster than before. The solution enabled better planning during global expansion and the COVID-19 pandemic. ÇimSA now makes faster, data-driven decisions for its global operations.
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Suzhou Universal used IBM watsonx Orchestrate to speed up production decisions. Before, simple queries took up to 30 minutes and... scheduling was slow and error-prone. With the new AI platform, cross-system queries are now 90% faster and data analysis is 98% faster. Scheduling errors dropped by 70%. Teams now spot production issues faster and improve scheduling with less risk. The company runs smarter, safer, and more flexible manufacturing operations.
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ABB used IBM ILOG CPLEX Optimization Studio with its Cement Production Scheduler to help cement companies improve production efficiency and profitability. The solution enabled... a strategic ABB client to expand optimized scheduling across more than 50 sites. ABB's system helps reduce energy costs and environmental impact by modeling multiple production scenarios. The IBM Embedded Solution Agreement made it easier for ABB to scale the solution for its customers. Enhanced planning features let users quickly compare scenarios and make better decisions.
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IBM Quantum helped JSR Corporation tackle complex chemical engineering problems in semiconductor manufacturing. JSR used quantum computing to simulate molecules... for photoresist materials, which are key to making advanced microchips. This partnership aims to speed up the development of new photoresists and lower costs. JSR and IBM demonstrated that quantum computers can simulate small molecules, paving the way for future breakthroughs. The goal is to enable faster, better chip production using quantum-powered chemical simulations.
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Broadridge Financial Solutions upgraded its IBM Z system with cyber resilience and unified API/data layers. The company needed to meet... strict security, governance, and uptime standards for real-time financial operations. IBM helped Broadridge modernize its mainframe without disrupting critical market processes. The solution included IBM Z Cyber Vault for secure, isolated backups and seamless integration with AWS. Broadridge now processes $10–12 trillion in daily treasury flows securely and supports 1% of US mailers on the enhanced IBM Z platform.
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IBM Cloud Pak for Integration helped Al Rajhi Capital unify its digital systems. The company launched a new mobile app... that increased brokerage business by 40%. Asset management clients grew by 1,000%. The app made it easy for customers to access investment services in one place. IBM's technology cut feature rollout time from months to days. Al Rajhi Capital became the top brokerage in Saudi Arabia after this digital transformation.
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IBM helped Broadridge Financial Solutions migrate its critical systems to a private cloud. The project finished four months ahead of... schedule, with data migration completed in just seven weekends. Broadridge saw a 20–30% increase in processing speed for vital operations. The new cloud platform lets Broadridge onboard clients faster and expand into new markets. The solution supports daily trading volumes of $6 trillion and ensures high reliability for financial services.
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IBM Safer Payments helped BORICA AD protect over 70% of Bulgaria's local card transactions in real time. The company faced... rising fraud threats and needed to make decisions in under 10 milliseconds. IBM Safer Payments replaced old batch systems with a central, AI-powered platform. Now, BORICA supports more than 16 banks and handles over 4,000 transactions per second. The solution cut false positives and improved national payment security.
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Bay Point Advisors used IBM watsonx. data and DataStax Astra DB to speed up investment decision-making. Manual review of hundreds...of documents slowed their process and risked missed opportunities. IBM helped them build Atlas, an AI-powered platform that automates document review and delivers instant, accurate answers. This reduced analysis time from hours to seconds. The solution improved client response speed, reduced errors, and kept sensitive data secure.
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IBM Planning Analytics on IBM Cloud helped Continental Foods track product sales across Europe. The company used the solution to... analyze sales data by SKU and country. This enabled faster, more accurate budgeting and reporting. Managers could quickly see which products performed best in each market. The tool improved decision-making, boosted sales, and increased employee productivity.
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British Sugar used IBM Consulting AI & Analytics and IBM Research to digitize and automate its sugar manufacturing. The company built... a digital twin for its supply chain and used Microsoft Azure OpenAI for real-time data analysis. This led to a 10% reduction in raw material costs and a 20% decrease in decision-making time. Training time for new staff was cut by 50%. Predictive maintenance and connected systems improved supply chain reliability and reduced downtime.
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IBM FlashSystem helped Citadelle cut recovery time by 75%. The company automated 80% of backup tasks and improved data validation... speed by 90%. Citadelle used IBM Storage Defender and Expert Labs to protect production data and ensure business continuity. The solution provided secure, immutable snapshots and AI-driven ransomware detection. Citadelle now restores production systems in under 60 seconds, keeping food manufacturing running without interruption.
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MHP used IBM QRadar SIEM and QRadar SOAR to modernize its security operations. The company built a new security operations... center to protect its IT and operational technology. MHP reduced mean time to detect threats by 20% and mean time to contain incidents by 15%. Automated workflows helped analysts focus on high-impact threats. The solution improved business continuity and trust across MHP’s global food supply chain.
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Kerry used IBM Watson technology to build an AI platform called Kerry Trendspotter. This tool analyzes global social media and... online content to predict food and beverage trends. With IBM Cloud and Watson services, Kerry reduced product concept delivery from 4–6 weeks to just 5 days. The full product cycle, from idea to commercialization, now takes less than two months. Kerry's customers can launch products at the peak of consumer demand, gaining a strong market advantage.
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IBM SevOne helped Devereux Advanced Behavioral Health detect 40% of IT issues before they affected users. The organization used SevOne... to monitor electronic health records and incident tracking systems. After deploying SevOne, Devereux reduced downtime from SAN storage issues and improved reporting. The IT team now spends less time troubleshooting and more time on innovation. Staff found SevOne easy to use and quick to implement.
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A healthcare services provider used Aivio, built with IBM watsonx Assistant, to solve fragmented data and slow workflows. The AI-powered virtual... assistant improved data retrieval capacity by 90% and reduced data errors by 99%. Operational costs dropped by 40%, saving $150,000 per year. Staff accessed vital information faster, boosting decision speed and compliance. The solution enabled better patient care and set the company up for future digital growth.
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Asten Santé used IBM Planning Analytics and Cognos TM1 to automate its budgeting and reporting. The company manages budgets for... 120,000 patients daily across France. With IBM's tools, Asten Santé built several custom modules for finance, sales, and patient consumption. The solution sped up budget cycles, improved reliability, and enabled daily updates for financial and operational data. Teams now use the system for monthly management reports and detailed margin analysis.
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Clariti Diagnostics used IBM watsonx and CTI Global's LifeHealth to automate lab workflows. They cut nursing paperwork time by 60%... and reduced sample labeling errors by 50%. The solution digitized all lab processes, removing manual steps and speeding up billing. This led to faster, more accurate diagnostics for long-term care facilities. Clariti now delivers high-quality lab results at scale, improving patient care.
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IBM helped NHS England transform its NHS app to improve patient experience and reduce operational costs. The new digital solution,... hosted on Microsoft Azure, cut public cloud costs by £660,000 per year and reduced per-user service costs by 50%. Monthly active users grew 83% to 14 million, and patient engagement increased by 62%. Patients now manage prescriptions, appointments, and health records more easily. The app also enabled 24 million secure messages and 5 million repeat prescriptions monthly, boosting efficiency and patient outcomes.
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IBM Maximo Application Suite helped Broward County Water and Wastewater Services modernize asset management. The county cut environment setup time... by 90%. They migrated their database with zero data loss. Future upgrade efforts are expected to drop by 50%. Mobile work execution and smart asset tracking improved field team efficiency. The hybrid cloud approach increased flexibility and reliability for critical water services.
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AGL Energy used IBM watsonx Assistant to improve customer service with AI-powered self-service. The virtual assistant now handles 36-38% of... 125,000 monthly customer conversations without human agents. Customers can update account details and add concession cards digitally. The solution integrates with AGL’s ERP and CRM systems. This digital support is available 24/7, making service faster and more personal.
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CEMIG, a leading Brazilian energy provider, partnered with IBM Consulting to improve customer experience and cut costs. By integrating IBM... watsonx.ai and AI-powered virtual assistants, CEMIG unified digital channels like WhatsApp and mobile apps. This transformation led to a 30% reduction in operating expenses and a 20-point increase in NPS. Over 82% of customers now use digital channels, and self-service options expanded by 44 features. The project also reduced agent handling time by 20% and improved regulatory compliance.
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IBM Planning Analytics helped BKW cut reporting time by 60%. Monthly reports now take 8 days instead of 20. Budgeting... is 70% faster, dropping from 26 weeks to 8. BKW unified financial data from over 100 acquired companies. The team can now quickly adapt reports and add new business units. Managers get up-to-date financial insights for better decisions.
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IBM Cloudability helped NRECA cut infrastructure costs by 30%. The organization gained full visibility into cloud spending and tracked every... dollar. NRECA used Cloudability to allocate costs, optimize cloud usage, and reinvest savings. Some applications saw up to 90% reduction in cloud expenses. The solution enabled better cost control and improved value for NRECA's members.
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IBM Instana Observability helped Canal+ Télécom improve IT monitoring. The company wanted better real-time incident detection and root cause analysis.... IBM and partner Erica ran a real-world test in under two months. Canal+ Télécom saw that incident resolution time could be cut in half. The solution is now being rolled out to 100 agents for deeper service visibility.
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IBM Maximo Application Suite and IBM Cloud Pak for AIOps helped Brasil TecPar automate network operations. The company increased network... listening capacity up to 15 times and reduced alert noise by over 70%. Response to fiber outages became 84% faster. Automated work order creation and predictive maintenance improved reliability. The solution supports over 1.3 million subscribers and 212,000 km of fiber network.
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Bell used IBM Consulting to upgrade to SAP S/4HANA and Google Cloud. The project cut data volume by 44%, from... 18TB to 10TB. Over 25,000 custom objects were processed, and more than 15,000 users now work on the new cloud platform. IBM and partners migrated 700+ interfaces with minimal disruption. Bell now has a scalable, cloud-based SAP system that supports faster reporting and better business decisions.
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Verizon used IBM Maximo Visual Inspection to automate building inspections. Manual inspections were slow and inconsistent. The AI-powered solution improved... accuracy and reduced time and resources needed. Verizon also automated retail store inventory and fixture checks. Integration with IBM TRIRIGA enabled better data management and reporting. The project helped Verizon boost operational efficiency and set a foundation for future upgrades.
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IBM Supply Chain Business Network helped CEVA Logistics respond 90% faster to seasonal EDI spikes. CEVA migrated its EDI systems... to IBM’s cloud platform, improving reliability and scalability. The company reduced EDI costs by 50% compared to its old in-house solution. Time to market for new business partners improved by 40%. CEVA now handles millions of daily EDI transactions with high availability, even during peak retail events.
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IBM Maximo Application Suite helped Autostrade per l’Italia move from local infrastructure to a scalable cloud platform. The company now... manages over 700,000 assets in real time and oversees 4,000 bridges and viaducts digitally. Migration to AWS cloud reduced infrastructure and licensing costs. Real-time monitoring and AI-powered analytics improved asset visibility and inspection accuracy. The new system supports predictive maintenance and faster decision-making for road safety.
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IBM Maximo helped Aéroports de la Côte d'Azur improve asset management and sustainability. The airport used Maximo to track equipment,... manage maintenance, and respond quickly to incidents. This led to better equipment performance and longer asset life. The solution also helped reduce energy use and environmental impact. Maximo integrated with the airport's ERP system for better investment decisions.
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Manitoulin Group of Companies used IBM Power Virtual Server to modernize its logistics IT infrastructure. The company moved disaster recovery... to the cloud, saving over $20,000 per month and $100,000–$150,000 per year. This shift improved business continuity and reduced operational risks. Teams now access systems faster and more reliably. Manitoulin also enhanced security and simplified operations across its logistics network.
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IBM Sterling Order Management helped ABFRL sync inventory 99. 5% faster across all e-commerce systems. The company saw zero failures...in order tracking and returns management. Order management system capacity tripled, now handling over 8 million inventory records daily. ABFRL reduced deployment time by 75% and downtime by over 80%. The solution improved customer satisfaction and enabled accurate delivery estimates.
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IBM Power Virtual Server helped CITY Furniture cut IT operating costs by 35%. The company reduced hurricane preparation expenses by... 80%. Their hybrid cloud solution keeps systems running during Florida's severe weather. Real-time sales tracking now supports over 780 employees. CITY Furniture can scale operations 100% up or down during peak times. IBM Cloud and AWS integration improved business resilience and customer experience.
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IBM Turbonomic and Cloudability helped Assaí cut cloud costs by about 30%. The retailer automated key cloud management tasks, reducing... manual changes by 15–20%. Assaí gained a unified view of cloud usage and spending. The company improved financial operations maturity from zero to level five in under two years. Executives and developers now share clear insights into cloud costs and performance.
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Claims Connection Group used IBM AI solutions to improve property insurance claims. Manual data entry and slow workflows caused delays,... especially after storms. IBM watsonx and automation tools helped CCG cut manual processing time by 30–50%. They reduced operational costs by 25–35%. Claims are now settled up to 70% faster. Customers and partners see more transparency and faster service.
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IBM OpenPages helped CNP Vita Assicura cut user data entry by up to 70%. The company used IBM OpenPages to... simplify workflows and improve risk management. The solution enabled faster implementation and better compliance with regulations. CNP Vita Assicura gained a unified view of operational and non-operational risks. The platform improved reporting and boosted efficiency across the business.
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IBM webMethods Hybrid Integration helped Clal Insurance connect over 100 applications and manage more than 1,000 active instances. The company achieved... 99.9999% system availability and improved SLA compliance. Clal reduced the time to implement regulatory changes and enabled parallel processing. This transformation increased productivity and operational flexibility. Clal now responds faster to customer and regulatory demands.
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Riyadh Air partnered with IBM to build a fully AI-powered airline from the ground up. IBM Consulting unified strategy, systems,... and data using watsonx Orchestrate and a hybrid cloud platform. Over 59 workflows and 1,800 integrations were coordinated across 60+ partners. The solution delivers real-time, personalized travel experiences and automates operations. Riyadh Air now sets a new standard for digital-first, intelligent airline operations.
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IBM Consulting helped Airbus migrate over 100 integrated applications to a hybrid cloud in under 18 months. Airbus increased monthly... aircraft production from 6 to 10 and improved financial close speed by 40%. The migration enabled a 30% boost in ERP system performance and a 45% improvement in material planning. IBM used Google Cloud, Red Hat OpenShift, and automation tools to ensure a smooth transition and full IT independence for Airbus A220 operations.
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IBM Quantum helped Mitsubishi Chemical speed up battery research. Mitsubishi Chemical worked with IBM and Keio University to model lithium-oxygen... battery reactions. Classical computers could not handle this complex simulation. Quantum computing enabled new insights into chemical reactions at the molecular level. This partnership aims to create lighter, more powerful batteries for electric vehicles and other uses.
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IBM Security Services is helping enterprises operationalize Lightwell, a $5 billion initiative with Red Hat, to secure the open-source software supply chain. By integrating AI-powered... vulnerability scanning and remediation, IBM assists clients in building resilience and operational readiness. The initiative aims to modernize security operations, enabling faster threat management and exposure response.
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IBM is set to install a quantum computer in Amaravati, India, as part of the state's Quantum Valley initiative. This move aims... to position Amaravati as a leader in quantum innovation by providing access to advanced quantum infrastructure for researchers and enterprises. The project highlights IBM's commitment to advancing quantum computing capabilities in India.
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IBM appoints Omnicom Media as its global media agency of record, responsible for media planning and buying across multiple regions including the Americas, EMEA, Japan, and APAC.

IBM has appointed Omnicom Media as its global media agency of record, expanding their partnership to include media planning and buying across multiple regions. This move, effective... July 1, enhances IBM's focus on AI and enterprise technology marketing. Omnicom Media will leverage its global operating model and expertise in automation and performance marketing to support IBM's growth.
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IBM is enhancing its partnership with the All England Lawn Tennis Club by integrating AI features into Wimbledon's digital platforms. The new Key... Moments feature, powered by IBM's Watsonx AI, will highlight crucial match points, enhancing fan experience and understanding. This initiative demonstrates IBM's strategic use of AI in high-profile events beyond enterprise software.
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IBM is enhancing Wimbledon's digital platforms with Watsonx AI, introducing new fan experiences for The Championships 2026. The All England... Lawn Tennis Club will leverage these AI-powered capabilities to modernize its digital offerings.
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DMS Software Technologies Ltd. launched the IBM Cloudability Managed Service program in Sri Lanka to promote FinOps adoption among enterprises.... The initiative aims to enhance cloud financial management, helping organizations optimize cloud investments and improve governance. The launch event attracted technology leaders and business executives, highlighting the growing importance of cloud expenditure management.
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SDB Bank has partnered with IBM and South Asian Technologies to modernize its digital banking infrastructure. By adopting IBM's enterprise... infrastructure and automation solutions, SDB Bank aims to enhance its core banking system, improve agility, and deliver smarter customer experiences. The bank has implemented IBM Power servers, IBM FlashSystem storage, and IBM Cloud Pak for Business Automation to streamline operations and scale AI capabilities.
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IBM secured a $46 million contract modification from the U.S. Air Force, enhancing its role in providing advanced technological solutions to the military.

ViClinic has integrated IBM's watsonx stack into its agentic healthcare operating system (AHOS) to enhance healthcare workflows. This integration allows... AI agents to work within real care processes, improving efficiency and patient experience. IBM's technology supports ViClinic's scalable architecture, enabling seamless integration with existing healthcare systems and enhancing operational efficiency by up to 20%.
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The U. S. Department of Commerce will invest $1 billion in IBM to develop Anderon, a new quantum wafer foundry...in Albany, New York. As part of the CHIPS Act, this investment includes a minority equity stake in IBM's subsidiary, focusing on superconducting qubit wafers. This initiative aims to bolster U.S. leadership in quantum computing, with IBM matching the federal investment.
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IBM's quantum computing technology is being leveraged in healthcare and biology research, as demonstrated by the Quantum for Bio (Q4Bio) challenge. Five of the... six finalist teams used IBM's quantum hardware to tackle complex problems, including drug discovery and genomics. The winning project, involving Algorithmiq, Cleveland Clinic, and IBM, showcased quantum computing's potential in photodynamic therapy for cancer treatment.
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IBM and Cleveland Clinic have implemented a quantum-centric supercomputing workflow to simulate a protein's electronic structure. Using IBM's Quantum Heron... r2 processor, they modeled the 303-atom Trp-cage miniprotein, demonstrating a hybrid quantum-classical approach. This method addresses computational bottlenecks in electronic structure calculations, advancing applications in pharmaceuticals and materials science.
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SEI has partnered with IBM to implement AI and automation across its operations. IBM Consulting will assist SEI in reviewing... operational systems to automate tasks and redesign processes, using IBM's Enterprise Advantage platform. This collaboration aims to streamline client interactions and enhance operational efficiency.
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SEI is deploying IBM's Agentic AI to enhance its enterprise transformation efforts, leveraging advanced AI capabilities to drive innovation and efficiency.

IBM secured a $112 million contract with the U. S. Department of Defense to modernize pricing displays in commissaries. Additionally,...IBM partnered with Deepgram to enhance its AI solutions with advanced speech capabilities. These developments underscore IBM's focus on government technology modernization and expanding AI offerings, strengthening its position in secure government environments and commercial AI deployments.
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IBM secured a $112 million contract from the Defense Commissary Agency to modernize electronic shelf label systems across 177 U. S. and 58...overseas commissaries. The project aims to enhance operational efficiency and improve the shopping experience for military personnel. IBM will provide hardware, software, and ongoing support, aligning with the Department of War's digital transformation goals.
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Bank NXT has partnered with IBM and Inspire for Solutions Development to enhance its digital banking capabilities in Egypt. The bank is... deploying IBM Instana, IBM Turbonomic, and IBM Cloud Pak solutions to improve real-time observability, resource optimization, and integration. This collaboration aims to modernize Bank NXT's technology infrastructure, enabling faster service delivery, improved operational efficiency, and a better customer experience.
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Canada invests $210 million in IBM's semiconductor project to enhance AI and high-performance computing capabilities. This initiative aims to boost... semiconductor production at IBM Canada's Bromont site, creating 75 new jobs and maintaining over a thousand positions. The project supports Canada's strategic growth in semiconductor packaging and commercialization.
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IBM Fusion has implemented the NVIDIA AI Data Platform for UT Southwestern Medical Center, enhancing AI-driven medical research. This integration allows... for large-scale model training and complex data processing, supporting applications like drug discovery and AI-driven patient avatars. The collaboration leverages NVIDIA's AI infrastructure with IBM's data services, offering a comprehensive AI solution for healthcare research.
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Unity Small Finance Bank has partnered with IBM to enhance its customer experience by centralizing its API ecosystem using IBM Cloud Pak for Integration. This collaboration aims... to streamline application management, reduce time-to-market for new APIs by 50%, and improve API issue resolution by 30%, leveraging IBM's consulting expertise and hybrid cloud solutions.
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IBM Consulting has collaborated with Nedgia, a Naturgy Group company, to transform Nedgia's customer service using generative AI agents. This project integrates... AI into Nedgia's customer service channels, enhancing service quality and efficiency. The AI system automates tasks such as appointment management and meter reading, improving customer interactions and reducing wait times. This collaboration highlights IBM's role in digital transformation and AI implementation.
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IBM and the USTA have enhanced the US Open's digital experience through AI and hybrid cloud technology. IBM Consulting's collaboration... with the USTA leverages watsonx.data and Red Hat OpenShift to optimize data management and scalability, achieving 99.999% uptime. This partnership boosts fan engagement and editorial productivity by 300%, showcasing IBM's AI-driven business transformation capabilities.
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