Front helped BentoBox improve support for restaurants by unifying their teams on one platform. Before Front, BentoBox used multiple tools like Zendesk and Gmail, which made communication slow and ine...fficient. With Front, they consolidated systems, launched a chat widget, and improved collaboration. Response rates are now faster and communication is more accurate. This lets restaurant owners get better support and focus on their business.
Front helped Y Combinator respond to emails 7 times faster. Y Combinator had trouble managing over 20 email aliases with Google Groups. Staff often missed messages and took up to a week to reply. Wit...h Front, all inboxes are in one place and messages are assigned automatically. Staff use templates and internal comments to work faster. Now, no message goes unanswered for more than a day.
Accounting Case Studies and Success Stories with Front
CASE STUDY Numbr
Front helped Numbr, a large French accounting network, centralize all communication for 800 employees. Before Front, teams switched between Salesforce and Gmail, slowing collaboration. With Front, Nu...mbr unified client and internal conversations in one tool. The rollout reached 800 users in three months. Numbr now resolves issues 75% faster and has better team collaboration.
Front helped Countsy manage high-touch client communications for hundreds of startups. Countsy switched from Outlook to Front, giving over 100 consultants access to 600+ shared inboxes. The team gain...ed full visibility into client conversations and used tagging and assignment features for accountability. Front streamlined workflows, letting Countsy handle more clients and grow quickly. Employees found it easier to manage messages and deliver fast, responsive service.
Legal Services Case Studies and Success Stories with Front
CASE STUDY J&O Law
Front helped J&O Law, a boutique legal firm, improve their email and client communication. Before Front, the team struggled with long email threads and lost time managing messages. With Front, they n...ow share drafts, collaborate in real time, and keep all conversations in one place. This made their work faster and more efficient. The team can now support high-growth clients and scale their business more easily.
Front helped Boundless Immigration save over 10,000 hours each quarter. The company used Front to centralize all customer communications and streamline support. Boundless replaced Gmail chaos with or...ganized collaboration and workflow automation. They improved customer feedback by integrating CSAT directly into Front. This led to more feedback and better customer support quality.
Consumer Services Case Studies and Success Stories with Front
CASE STUDY Spruce
Spruce used Front to manage all their support channels in one place. They faced challenges with high inquiry volume and slow response times as they grew. Front helped them improve team collaboration ...and streamline support operations. They reduced support costs by 31% and improved customer satisfaction scores by 23%. Spruce also saved $62K per year by switching to chat support and improved response time by 63%.
Computer Software Case Studies and Success Stories with Front
CASE STUDY Scratchpad
Front helps Scratchpad manage all customer interactions in one place. The team moved from Gmail to Front to improve collaboration and response speed. Front's shared inbox and integrations let Scratch...pad centralize email, chat, and text, making it easy to track and resolve requests. The company now keeps inbox zero and delivers fast, high-quality support. Scratchpad achieved 100% CSAT and exceeded response time goals using Front.
Front helped Fundraise Up improve customer support and internal teamwork. Before Front, Fundraise Up struggled with Gmail for team communication. With Front, all teams use automated workflows and sha...red inboxes. They now reply to messages in seven minutes or less. Team collaboration and customer satisfaction have improved. Fundraise Up can handle urgent issues quickly and keep customers happy.
Consumer Electronics Case Studies and Success Stories with Front
CASE STUDY TEquipment
Front helped TEquipment improve customer service. Before Front, TEquipment lost emails and had slow response times. Their old system made it hard to track and answer customer questions. With Front, T...Equipment used automation to route messages to the right teams. They now have a 15-minute SLA, down from 6 hours. TEquipment can quickly fix issues and keep customers happy.
Transportation/Trucking/Railroad Case Studies and Success Stories with Front
CASE STUDY ITF Group
ITF Group achieved exponential growth by improving team collaboration and streamlining communication using Front, overcoming workflow issues and boosting efficiency across global offices.
Front helped TBR Global Chauffeuring save over 11,000 hours a year by streamlining communications. TBR faced slow response times and productivity issues using Outlook. Front's shared inboxes and auto...mation features improved message ownership and reduced email traffic by 50%. The team now responds faster and collaborates better. Automation made data collection easier and improved service quality.
Front helps Load One automate their quoting process for expedited freight shipping. Before Front, Load One struggled with slow email response times and dropped messages using Outlook and Emailtopia. ...With Front, 14 teams now manage communications in real time, cutting quote turnaround from 6-8 minutes to just 1-2 minutes. Load One generates 400-600 automatic quotes per business day, leading to more won business and faster customer replies. Internal collaboration is easier with Front’s commenting features.
Front helped Ridepanda scale customer support as they shifted to a subscription-based model. The team needed a tool that was easy for both tech-savvy staff and bike mechanics to use. Front enabled se...amless collaboration across remote and in-person teams. With features like AI tagging and internal knowledge bases, Ridepanda improved response times and kept support personal. The platform allowed Ridepanda to handle four times the support volume while maintaining high-quality service.
Front helped WizardPins manage customer service for their Shopify store. WizardPins needed to respond to custom order requests fast, but Gmail slowed them down. With Front, they reply in 15 to 30 min...utes, much faster than competitors. The Shopify integration lets them update orders right from their inbox. Front’s analytics help them track response times and improve processes. The team feels less stressed and more empowered using Front.
Utilities Case Studies and Success Stories with Front
CASE STUDY sennder
Front helped sennder, a leading European freight forwarder, streamline communication across 800 employees and 11 offices. sennder faced challenges with disconnected tools and repetitive tasks after r...apid growth. By implementing Front and integrating it with Salesforce, Asana, Slack, Aircall, and Looker, sennder created a unified view of customer data. The team now saves 3,500 hours each month, improving efficiency and revenue. Features like tags and comments ensure smooth operations and better customer service.
Front helped Priority1 organize customer emails and improve response times. The team managed 500-600 emails daily and struggled with stress and missed messages. With Front, they improved customer ret...ention and business growth. Employees now have less stress and more confidence. Productivity increased as staff work smarter, not harder.
Front helped Logistics Group International (LGI) improve customer and carrier communication. LGI switched from Outlook to Front to solve issues with message volume, ownership, and slow response times.... Front's shared inboxes and automatic routing made sure every request reached the right team fast. Collaboration features let employees tag managers and loop in teammates without switching tools. LGI tripled its revenue after using Front, showing big business growth and better service.
Front helped sennder save 3,500 hours each month. sennder used Front to connect communication across seven offices and 400 team members. They integrated Front with Salesforce, Asana, Slack, Aircall, ...and Looker. This gave them a single place to see all customer and team data. The team automated tasks and improved collaboration. They now spend more time on work that brings in revenue.
Front and Everest AI helped Expeditus Transport handle more freight loads. The team used to struggle with Outlook and TMS tools, causing delays and duplicate work. With Front's workflow automation an...d Everest's AI, agents now get all needed info fast. The company increased capacity from 500 to over 2,000 loads a day. Real-time collaboration and message routing improved speed and service quality.
Front helped One Step GPS improve their customer support. The 10-person team supports 20,000 customers. Before Front, they struggled with siloed communications and duplicated efforts. Front provided ...organized ticketing, threaded conversations, and better collaboration. Now, they respond to customers almost in real time. This led to higher customer satisfaction and over 1,700 five-star reviews.
Uber Freight used Front to improve team communication and support. Before Front, they struggled with Outlook and Microsoft Teams, which caused lost messages and no accountability. With Front, they la...unched to 250 users in three weeks and scaled to 1,200 users in six months. Front helped Uber Freight reply to emails 50% faster and improved response quality. The platform made operations more efficient and allowed teams to focus on important tasks.
Front helps OVRSEA manage shipping operations and team communication. OVRSEA uses shared inboxes to keep all teams updated on quotes and shipments. The assignments feature gives clear ownership of me...ssages. Live chat and automated emails help the sales team respond to quotes fast. OVRSEA promises to answer quotes within two hours and client messages in less than 10 minutes. Front makes it easy for OVRSEA to track orders and respond quickly.
Front helped CLX Logistics manage a high volume of customer emails. The team switched from Outlook to Front in less than four weeks. Training was fast with Front’s sandbox environment. The onboarding... process was seamless and saved the team time. Response times improved, which is important for their contracts. The team feels less stress and has more time for other tasks.
Publishing Case Studies and Success Stories with Front
CASE STUDY Column
Front helped Column, a collaborative public notice platform, improve team efficiency and reach Inbox Zero in 30 days. Column faced challenges with multiple platforms and a backlog of over 100 support... requests. By centralizing workflows and integrating tools like HubSpot, Jira, and Aircall with Front, they streamlined communication and support. The solution allowed 80% of their teams to work in one place, making operations faster and more reliable. Column now manages nearly all external communication through Front, boosting productivity and collaboration.
Professional Training & Coaching Case Studies and Success Stories with Front
CASE STUDY Firewize
Front helps Firewize manage support for fire protection systems. Before Front, Firewize struggled with email chaos and lost accountability. With Front, the team works together and tracks all customer... conversations in one place. They now fix 23% of support requests online, without sending workers into the field. This saves money and helps Firewize grow faster.
Real Estate Case Studies and Success Stories with Front
CASE STUDY Blueground
Front helped Blueground's global sales team give renters a personal customer experience. The team switched from a ticketing system to Front for better collaboration and communication. With Front, Blu...eground cut response times by an hour and improved teamwork using shared inboxes and real-time commenting. Sales reps can assign messages, share drafts, and keep emails personal. Managers coach team members more easily with full visibility into guest interactions.
Insurance Case Studies and Success Stories with Front
CASE STUDY Founder Shield
Front helped Founder Shield, a commercial insurance brokerage, save 300 hours a month with automation. The company struggled with email overload and slow response times before using Front. With Front..., they automated workflows, improved collaboration, and centralized information from Salesforce. This allowed teams to respond faster and eliminated the need to hire extra staff. Founder Shield now delivers better customer service and maintains a high NPS score.
Front helped Branch improve customer service by centralizing email, chat, and SMS communications. Branch switched from Zendesk to Front to make workflows easier and faster. After using Front, Branch'...s member support team saw a 40% boost in productivity. Their CSAT score rose from 85% to 90%. Customer response times dropped from 5.5 hours to 1.4 hours. Branch achieved a 482% ROI with Front.
Front helped Seafoam Media fix communication problems in their agency. The team used Front to cut down on email chaos and work together in real time. Shared inboxes made it easy to keep everyone in t...he loop and respond to clients faster. Now, Seafoam Media replies to all messages within 24 hours. Integrations with project management tools let them track tasks and keep client conversations organized.
Manufacturing Case Studies and Success Stories with Front
CASE STUDY Supacolor
Front helped Supacolor manage high message volume and improve team collaboration. Supacolor used Front’s automation and tagging to track artwork issues and fix problems before production. This change... led to a 90% drop in line width issues and saved $60,000 per year. Team response time dropped by 55%, from 3.6 hours to 1.6 hours. Supacolor now delivers a consistent customer experience across email, chat, SMS, and social media.
Front helped Electrical.com respond to emails 70% faster and onboard new hires 40% more efficiently. The company increased monthly sales by $20,000 using Front. Electrical.com used Front to centraliz...e communications for sales, web, and finance teams. The platform improved email routing, enabled multi-channel customer engagement, and automated workflows. This led to faster responses, better workload distribution, and improved customer service.
Culture Amp improved customer retention and satisfaction by streamlining communication with Front, enhancing efficiency, and achieving their goal of customer delight.
Front helps Culture Amp improve team collaboration and customer communication. The platform allows teams to work together behind the scenes and respond to customers faster. Without Front, Culture Amp... would face slower communication and gaps in information. The solution supports customer success by streamlining workflows and keeping all communication in one place. This leads to better service and higher customer satisfaction.
Front helped Hootsuite's EMEA Customer Success team improve productivity and collaboration. The team switched from Zendesk to Front to fix slow response times and workflow issues. With Front, they us...e shared inboxes, message templates, and integrations like Salesforce and Trello. Assignments and collaboration features make sure no message is missed. Onboarding was fast, taking only a couple of weeks. The team now manages 2,000 customers more easily and efficiently.
Front helped DealDash improve customer service by giving them a shared inbox and better data. DealDash wanted to speed up response times and make teamwork easier. Before Front, they had trouble shari...ng information and tracking customer needs. With Front, they merged tickets automatically and used templates to answer fast. The team now works together in real time and nothing gets missed. 87% of DealDash sales come from repeat customers, showing strong customer loyalty.
Other Industry Case Studies and Success Stories with Front
CASE STUDY Cisco Meraki
Front helped Cisco Meraki's sales support team respond to critical emails in 15 minutes or less. The team switched from Outlook to Front to handle over 10,000 monthly inbound requests. Front's automa...tion features saved them more than 20 hours each month. The platform improved visibility, accountability, and made onboarding easy. Team members used tagging and analytics to track trends and improve training.
Front helped MongoDB's finance team cut email volume by over 60%. Before Front, the team struggled with high email volume, duplicate work, and unclear ownership. With Front, they used shared inboxes ...and automated routing to streamline workflows and improve collaboration. The team now responds to customers faster and spends less time filtering emails. Front also made it easier for new team members to learn and for leaders to focus on important messages.
Front helped Good Travel Management improve team communication and client service. Before Front, consultants used Outlook and chat, causing slowdowns and duplicate work. With Front, only one teammate... handles each message, stopping overlap. Teams now tag each other for quick feedback and work together in real time. Workflow automation and SLA reminders help consultants respond faster and meet client needs. Remote workers feel more included, and the company plans to connect more systems to Front.
Front helped Mixam automate workflows and use AI to speed up customer service. Mixam used to rely on HelpScout and a custom dashboard, which slowed them down and required lots of manual work. With Fr...ont, Mixam now routes and manages all customer inquiries in one place. The team responds 60% faster and spends less time on repetitive tasks. Front’s API and integrations let Mixam connect their e-commerce platform and improve efficiency.
Front helped Lilt cut response times by 5 hours. Lilt used to manage communication with Gmail, Slack, and Notion, which caused confusion and delays. With Front, Lilt centralized all messages, used sh...ared inboxes, and set up automated assignments. This improved team accountability and made it clear who was responsible for each message. Lilt reduced their average reply time from 8 hours to 2 hours and 45 minutes. The team now delivers faster, more consistent customer service and tracks SLAs more easily.
Front helped ALTOUR manage high email volume and improve client service. Before Front, ALTOUR's teams struggled with duplicate replies and lacked email analytics. With Front, they use shared inboxes ...and message templates to respond faster and more thoroughly. Some departments reply to client emails in 10 minutes or less. Managers use Front's analytics for better team visibility and decision-making. Collaboration and employee satisfaction improved with Front.
Front helped Essentialist improve their member support. The team used to struggle with slow response times and inefficient email processes. With Front’s omnichannel platform, they now route messages ...quickly and work together in shared inboxes. This led to faster replies and better personalization for members. Essentialist achieved a 97% CSAT score after switching to Front.
Front helped Culture Amp improve customer retention and satisfaction. Before Front, Culture Amp used Slack, email, and other tools, making it hard to find information and respond quickly. With Front,... the team works together in one place, making communication faster and more complete. Net promoter scores rose to over 60. Customer retention rates also improved. The team found Front easy to use and praised the support during setup.
Front's AI-powered chatbot helps Structured, a day planning app, support 1.5 million monthly users with just one full-time support employee. Structured needed a flexible tool to handle customer quest...ions and provide instant answers. Front's chatbot connects users to help articles and escalates complex issues to the support rep. The team also uses Front's AI reply feature to give better answers. Structured maintains a 4.8 App Store rating, with over half of 500,000 reviews being 5 stars.
Front helped French Side Travel manage client communications as they grew from a small family business to a 50-person agency. The team struggled with Gmail and Zendesk, missing messages and losing th...e personal touch. With Front, all trip communications go into a shared inbox, making it easy to assign owners and keep everyone informed. Features like shared drafts, comments, and advanced search improved collaboration and response times. Automation tools help flag VIP clients and manage priorities, letting the team focus on personal service.
Front helped Reed & Mackay improve their travel management services. Before Front, staff managed many Outlook inboxes, slowing down service and risking system crashes. As travel demand grew, their ol...d system could not keep up. Front gave them better organization, streamlined workflows, and improved collaboration. This helped Reed & Mackay keep their reputation for top service and achieve a +97% CSAT score.
Atlas Travel & Technology Group used Front, an AI-powered customer service platform, and AMGiNE to improve traveler support. They faced challenges with slow, manual processes and fragmented communica...tion. By switching to Front, Atlas unified all channels, automated workflows, and improved team collaboration. With AMGiNE, they automated travel booking and created personalized itineraries. As a result, Atlas achieved a 94% conversion rate, 7x faster processing times, and an 87% CSAT score.
