Real-World Case Studies and Customer Success Stories with Confluence

Jira Service Management helped Vodeno automate over 20,000 actions monthly, saving hours for support teams. Vodeno used Atlassian tools to... manage support for 500 employees and thousands of customers. Automation improved incident management and reduced manual work. A central help center gave customers real-time updates and easier issue tracking. Vodeno saved the equivalent of one full-time support position. The solution enabled faster, more flexible support and laid the foundation for future growth.
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Sun Life migrated to Atlassian Cloud, including Confluence and Jira, to modernize operations. The company saved $250,000 in the first... 10 months and saw an 80% increase in efficiency with Confluence Cloud. User satisfaction reached 97% after the migration. Employees now collaborate better and find information faster. The move replaced multiple legacy tools with a single cloud platform, improving security and agility.
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Jira Product Discovery helped Mettle, part of NatWest, solve project management and communication challenges as their team grew. The tool enabled... 100% adoption by product owners, boosting collaboration across departments. Mettle saw faster product delivery and better decision-making. Teams now use a single platform to capture ideas, prioritize work, and share roadmaps. This led to increased productivity, higher revenue, and improved customer experiences.
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Lendi Group replaced six tools with one Atlassian Cloud Premium platform. Over 40 teams now use Atlassian for quarterly planning.... The process is faster and more collaborative. Teams track goals and projects in Jira, Confluence, and other Atlassian tools. Leaders get real-time updates and better reporting. Lendi Group can now scale and improve their home loan services.
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Riverty migrated from Zendesk and on-premise tools to Atlassian cloud. The company unified teams on Jira Service Management, Confluence, Opsgenie,... and Atlassian Analytics. User growth of Atlassian tools increased by 69% after migration. Teams improved IT service management, collaboration, and cycle time. Automation reduced manual work and improved customer support. Riverty now delivers faster, more efficient service across the organization.
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Clearwater Analytics migrated to Atlassian cloud tools to reduce IT maintenance and boost efficiency. The move saved $75,000 per year... in AWS hosting costs. Teams now automate manual processes, improve security, and collaborate better. Engineers spend more time on valuable work and less on upkeep. The migration also enhanced visibility and reporting across departments.
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Jira Service Management helped Edenred centralize global service management on one cloud platform. Over 1,200 agents now serve more than... 15,000 customers using a single Jira Service Management instance. The migration eliminated on-premise maintenance and improved productivity for IT, marketing, legal, and finance teams. Edenred integrated asset management and automated performance monitoring, making processes visible and reporting easier. The company continues to expand Jira Service Management across departments for IT and enterprise service management.
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Kiva uses Atlassian to manage complex global microloan operations. With over 4 million borrowers and 2 million lenders in 77... countries, Kiva needed better collaboration and visibility. Atlassian tools like Jira and Confluence became the backbone for project tracking, onboarding, and cross-team communication. Employee engagement rose from 74% to 78% after adopting Atlassian. Teams now spend less time searching for information and more time advancing Kiva’s mission.
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Riverty migrated from Zendesk and on-premise tools to Atlassian cloud, boosting user growth by 69%. The company unified IT service... management, project delivery, and collaboration with Jira Service Management, Confluence, Opsgenie, and Automation. Teams eliminated manual processes, improved cycle times, and enhanced customer service. Automation and analytics streamlined workflows and reporting. Employees now save time and focus on higher-value work, driving satisfaction and productivity.
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Xpand IT used Atlassian Marketplace to launch apps like Xporter for Jira and Xray for Jira. The company grew app... revenue from $30K to $1M in 18 months. Xpand IT focused on customer feedback and reviews to improve its products. The Marketplace platform helped Xpand IT reach global customers and scale quickly. Big brands like Airbus and Nike now use their apps.
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Toast used Jira Service Management to centralize incident management and streamline collaboration between engineering and DevOps. The company replaced a... patchwork of tools with Atlassian solutions, improving visibility and accelerating incident resolution. Teams now manage service requests, change management, and documentation in one integrated system. This shift led to faster service delivery, better internal communication, and more efficient support for restaurant customers. Toast leverages Atlassian cloud tools to support global teams and drive innovation.
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Trello helped ThoughtWorks shift over 7,000 employees to remote work during COVID-19. Teams used Trello to manage projects, coordinate emergency... responses, and onboard new hires. The tool replaced physical boards, making collaboration digital and inclusive. Trello supported event planning, HR workflows, and social connection across 14 countries. ThoughtWorks now relies on Trello for project management and team communication.
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Bitbucket helped Splunk move from Perforce to Git. Splunk completed 3x as many code reviews after switching. This led to... fewer bugs and support tickets. Atlassian tools improved development speed and transparency. Splunk's engineering team quickly adapted to the new platform. The integration unified their development process.
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Jira Service Management helped Nextiva modernize ITSM and automate change management. The company nearly doubled its workforce in three years,... making internal system management harder. By centralizing on Jira Service Management, Nextiva improved team efficiency and system performance. Automated workflows and integrations reduced time spent switching between tools. Teams now respond faster to incidents and manage changes more easily, supporting Nextiva’s reputation for stellar service.
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Lumen used Atlassian cloud tools and agile practices to solve slow cycle times caused by tool sprawl. They migrated over... 7,000 users to a single cloud platform, standardizing processes and improving collaboration. This led to a 200% increase in throughput and faster delivery to customers. Employees now use Jira, Confluence, and Jira Service Management to align teams and support business goals. The transformation improved employee satisfaction and customer experience.
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Lumen used Atlassian cloud tools and agile practices to solve slow cycle times caused by tool sprawl. They migrated over... 7,000 users to a single cloud platform, standardizing processes and improving collaboration. This led to a 200% increase in throughput and faster delivery to customers. Teams now use Jira, Confluence, Jira Align, and Jira Service Management to align work and support business goals. Employees and customers are happier with the new ways of working.
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Jira Service Management helped Arvato Systems improve their service operations. The company used the platform to streamline workflows and manage... requests better. This led to faster response times and improved service quality. Arvato Systems saw better team collaboration and more efficient processes.
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Yahoo Japan uses Atlassian Confluence to manage its large-scale team collaboration. The company handles over 7 billion monthly page views.... Atlassian tools help organize and share information across teams. This supports efficient communication and project management. Yahoo Japan is a leading internet company in Japan.
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Jira Service Management helped Thumbtack save 60% on annual tooling costs and 180 hours per month. The AI-powered virtual service... agent now resolves 15% of tickets automatically. SLA compliance rose from 90% to 95%. Over 20 teams use the tool for IT, HR, and finance service desks. Employees can get help directly in Slack, reducing tool switching and boosting satisfaction to 4.9 out of 5.
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Atlassian tools helped Glovo cut new employee onboarding time by 50%. Jira Service Management and Confluence reduced request lead time... by 77% and dropped response time from 2 days to 2 hours. Glovo now tracks all internal requests through tickets and links documentation for better collaboration. Automation features saved 4,000 hours per year, equal to two full-time employees. The cloud solution removed maintenance overhead, letting teams focus on core services.
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Atlassian helped Reddit save over $300,000 per year by centralizing on Jira and Confluence whiteboards. Reddit moved more than 2,000... employees from multiple tools to Atlassian Cloud Enterprise. This change improved efficiency, discoverability, and security across technical and non-technical teams. Teams now collaborate in one place, reducing silos and making information easier to find. The migration also simplified project management and documentation for business and technical teams.
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Jira Product Discovery helped Doodle cut strategic planning time by 93%. The company used Jira and Jira Product Discovery to... create a transparent workflow and align teams. Doodle re-allocated 50% of resources to innovation and reduced lead times by 25%. Employee satisfaction and collaboration improved. The new prioritization framework connected daily work to business goals.
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Jira Product Discovery helped Doodle cut strategic planning time by 93%. The company used the tool to create a transparent... workflow and align all teams. Doodle re-allocated 50% of resources to innovation and reduced lead times by 25%. Employee satisfaction and collaboration improved. The new framework connected daily work to business goals and boosted customer effort scores.
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Atlassian helped Reddit save over $300,000 per year by centralizing on Jira and Confluence whiteboards. Reddit moved more than 2,000... employees from multiple tools to Atlassian Cloud Enterprise. This shift improved efficiency, discoverability, and security across technical and business teams. Teams now collaborate in one place, reducing silos and software costs. Atlassian's integrations and support made the migration smooth and boosted productivity.
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Jira Service Management helped Software AG build over 40 service desks and cut response times to 24 hours. The company handled... 145,000 requests in 18 months and resolved 10% of tickets through self-service. Integration with Confluence enabled cross-team collaboration and a knowledge base. Customized workflows and automations improved productivity for IT and business teams. Software AG scaled its agent team by 50% in three months and gained better visibility into IT operations.
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Jira and Confluence Cloud Premium helped Emplifi save $30,000 per year and cut documentation time by 30%. After merging multiple... companies, Emplifi needed to unite teams and streamline documentation. They built a collaborative workspace and a two-sided documentation portal for employees and customers. Atlassian tools enabled faster releases, reduced manual editing by six hours per release, and improved information flow. Over 10,000 customers used the new portal in six months, saving five hours per week on support.
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Jira and Fisheye helped Telestream improve communication and save time. The company replaced TestTrack with Jira for better flexibility and... growth. Fisheye integration lets QA see code changes and contact engineers directly. Jira increased visibility for customer-facing teams and made remote collaboration easier. Telestream reports enhanced transparency, higher product quality, and major time savings.
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Dropbox used Confluence Cloud Enterprise to improve team collaboration and save time. Employees now have more ways to work together... and share information. The solution met Dropbox’s strict security needs and integrated with Jira Software. With help from Modus Create, Dropbox streamlined rollout and support. Teams report easier collaboration, faster access to information, and less time spent switching tools.
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Software AG migrated to Atlassian Cloud Enterprise to improve security, scalability, and speed. Their on-premise tools could not keep up... with rapid growth and strict compliance needs. After a ransomware attack, they accelerated their move to the cloud, adopting Jira, Jira Service Management, and Confluence. The migration enabled over 5,000 employees to innovate while meeting EU regulatory standards. Software AG now benefits from simplified access management, reduced costs, and faster project delivery.
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Atlassian tools helped the U. S. Space Force save 120 hours per week and boost launch tempo by 70%. The...5th Space Launch Squadron replaced legacy systems with Jira, Confluence, and Jira Service Management. The new solution automated issue tracking and enabled real-time data sharing. Teams went from concept to launch in under six months. The platform improved mission assurance and allowed rapid process changes without engineering support.
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Atlassian Cloud Enterprise helped the State of Utah cut change review time from two weeks to 24 hours. The Division of... Technology Services migrated all Atlassian software to the cloud 2.5 years ahead of schedule. This enabled remote work, improved collaboration, and attracted new talent. Teams now deliver more value with fewer resources. The migration consolidated 14 project management systems and boosted security and agility.
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commIT used Atlassian cloud solutions to improve project management and collaboration for the cities of Aarau and Baden. By migrating Confluence... to the cloud and optimizing Jira Cloud processes, commIT achieved a 77% annual cost savings. The team replaced manual processes, improved knowledge sharing, and increased transparency. Employees now work more independently and morale has improved. Security and access management are easier with Atlassian Guard.
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Atlassian Cloud Enterprise helped DHCS save over $2. 2 million on a single project. The agency cut project delivery time...from 18 months to 6 months by centralizing collaboration with Jira and Confluence. Over 1,000 users now work faster and share information more easily. DHCS improved portfolio management, security, and governance. Teams eliminated unnecessary meetings and focused on serving Californians better.
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Atlassian Cloud Enterprise helped DHCS save over $2. 2 million on a single project. The agency cut project delivery time...from 18 months to 6 months by centralizing collaboration with Jira and Confluence. Over 1,000 users now work faster and share information more easily. DHCS improved portfolio management, security, and governance. Teams eliminated silos and reduced meetings, boosting service for California residents.
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Rivian used Atlassian Cloud Enterprise to save $2. 5 million per year, cutting annual tool costs by 36%. The company...centralized project management with Jira and Jira Service Management, streamlining workflows for 10,000 users. Automation saved each stakeholder over 750 hours per year. Rivian improved its internal purchase request process, managing 2,200 monthly requests with integrated tools. The migration balanced user autonomy with governance, boosting satisfaction and efficiency.
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Atlassian cloud helped Mercedes-Benz eliminate 100% of server maintenance for over 30,000 users. The company migrated from Data Center deployments... to a cloud-based platform to reduce manual work and improve performance. The migration allowed a smaller IT team to manage more users and focus on higher-value tasks. Users now enjoy faster access, self-service options, and better uptime. Mercedes-Benz can provide better service with fewer resources and higher security.
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Atlassian cloud helped Mercedes-Benz eliminate 100% of server maintenance for over 30,000 users. The company migrated from Data Center deployments... to a cloud-based platform to reduce manual work and improve performance. The migration allowed a smaller IT team to manage more users and focus on higher-value tasks. Users now enjoy faster access, self-service options, and automation. Mercedes-Benz can provide better service with fewer resources and less downtime.
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Atlassian Cloud Enterprise helped Rivian save $2. 5 million per year, cutting annual tool costs by 36%. Rivian centralized its...toolset, using Jira, Jira Service Management, and Atlassian Automation to streamline workflows. The company saved over 750 hours per person each year with automation. Rivian now manages 2,200 monthly purchase requests through Atlassian, improving efficiency and user experience. Tight integrations and automation reduced manual work and built trust across teams.
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Jira Service Management helped The Warehouse Group cut total cost of ownership by 25%. The company implemented the solution 14... times faster than their previous ITSM tool. Over 10,000 employees now benefit from improved collaboration and faster service. Two full-time employees were freed up for strategic work. Cost effectiveness improved by 70% within six months. Teams across the business can now work together more easily and deliver better service.
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Jira Service Management Cloud helped Hy-Vee cut over 100 hours of downtime each year. The company saved more than 10,000... emails and calls annually by moving requests from email to a centralized platform. Hy-Vee now manages over 130,000 requests every year with better visibility and faster response times. Two employees were redeployed to higher-value work. The solution improved incident management, budget approvals, and collaboration across teams. Hy-Vee advanced its digital transformation and ITSM maturity with Atlassian tools.
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Interpark migrated from on-premise servers to Atlassian Cloud Premium in just 4. 5 months. The company used Jira, Confluence, and...Atlassian Guard to improve user management and project collaboration. After migration, Interpark became 30% more organized by centralizing permissions and reducing manual user management. The move cut service downtime and maintenance costs, while boosting employee satisfaction and security. Google Workspace integration streamlined user provisioning and access control.
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ServiceNow helped The Very Group modernize and centralize its service management. The company faced challenges with outdated systems and slow... processes. ServiceNow provided a single platform for all service requests. This improved efficiency and made it easier for teams to work together. The Very Group now delivers better service to its customers and employees.
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Roblox migrated to Atlassian Cloud Enterprise to support rapid growth and improve collaboration. The move from Wrike to Jira saved... over $150,000 per year for two teams. Roblox replaced multiple tools with Jira, Confluence, Trello, and Jira Service Management. Teams now work faster and find information more easily. The migration improved productivity, discoverability, and cross-team collaboration.
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Jira Service Management helped Sony Music Publishing automate workflows for over 4 million songs. The company saved 1,500 hours each... year by using more than 200 automations. Teams gained full visibility into request status and data, improving service for songwriters and affiliates. The new system created two new jobs due to better data visibility. Sony Music Publishing now manages thousands of weekly requests faster and more efficiently.
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Roblox migrated to Atlassian Cloud Enterprise to support rapid growth and improve collaboration. The move from Wrike to Jira saved... over $150,000 per year for two teams. Teams now use Jira, Confluence, Trello, and Jira Service Management for product development, documentation, and support. Employees report better productivity, easier information discovery, and reduced tool duplication. The migration also improved cross-team collaboration and streamlined internal processes.
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Atlassian cloud helped Hermes Einrichtungs Service migrate Jira and Confluence from server to cloud. The company faced expiring server licenses... and needed a secure, compliant solution. With support from Jodocus, they moved both platforms to the cloud in under six months. This migration improved team communication and reduced maintenance costs. Automated updates and better data protection now support their logistics operations.
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Atlassian Cloud Enterprise helped United Airlines deploy 5x faster by migrating 5,000 employees to Jira and Confluence Cloud. The airline saved... 80% of the time on agile coaching plans and achieved 99.95% guaranteed uptime. United improved security, gained premium support, and streamlined access management with Atlassian Guard. The move enabled United to focus more on innovation and less on operational overhead. Integrations and transparency across teams were key factors in choosing Atlassian.
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Atlassian Cloud Enterprise helped United Airlines deploy 5x faster and save 80% of time on agile coaching plans. United migrated 5,000... employees to Jira and Confluence Cloud to support digital transformation. The airline achieved 99.95% uptime, improved security, and gained premium support. Integrations and analytics enabled better transparency and decision-making. United is now focused on innovation and scaling digital product delivery.
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Jira and Confluence helped Worten connect 140 teams and save 12,000 hours a year. The Portuguese retailer used these tools... to blend online and in-store shopping. Teams now share workflows and track work together. Worten saw a 5.5x ROI from better collaboration. Employees can act on feedback and deliver new features faster. The company created a true omnichannel experience for customers.
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Atlassian cloud helped Grupo Casas Bahia cut costs by 92. 5%. The company migrated from Jira and Confluence Data Center...to Atlassian cloud. This move saved over 35 hours in migration work and reduced annual IT costs from R$1.2 million to R$90,000. Teams now access new features, improved security, and faster project data imports. Single sign-on and integrations with tools like EazyBI and ScriptRunner boosted efficiency and collaboration.
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Atlassian Cloud Enterprise helped Domino's Pizza Enterprises unify 130,000+ staff across 3,500+ stores. The company replaced over six separate tools... with one platform, eliminating data silos and streamlining service management. Teams now use Jira Service Management, Confluence, and Atlassian AI to manage incidents, projects, and knowledge. This shift improved speed, accuracy, and collaboration for both technical and business teams. Domino's now delivers faster service and innovation with a single, integrated system.
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Atlassian cloud helped Royal Caribbean save 840 hours per month and $550,000 per year by automating reporting with Jira and Confluence. The Global Ecommerce... team standardized workflows and created a single source of truth, replacing manual PowerPoint reports with real-time Confluence dashboards. This change eliminated over 70% of roadmaps and workflows, saving almost $50,000 by reducing duplicate user seats. Teams now make faster decisions and stay aligned with integrated, automated data. Royal Caribbean continues to scale agile delivery across the organization.
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Royal Caribbean used Atlassian cloud tools, including Jira and Confluence, to automate reporting and standardize agile delivery. The company saved... 840 hours per month and $500,000 per year by eliminating manual reporting and reducing management consulting costs. Standardizing Jira issue types and user seats saved an additional $50,000 and removed over 70% of redundant workflows. Teams now use real-time Confluence pages for portfolio management and decision-making. The solution improved transparency, speed, and alignment across the global ecommerce organization.
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Yale School of Management used Atlassian tools to improve IT service delivery for over a thousand students. The IT team... replaced multiple legacy systems with Jira Service Management, Confluence, and Slack integrations. This change cut average response time by 66% and reduced time to resolution by 57%. Service requests dropped by 50% as self-service options expanded. The school now enjoys a 4.8 out of 5 satisfaction rating and greater transparency across departments.
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Atlassian cloud tools helped Udemy save 2,400 hours per year on OKR tracking. Udemy unified 1,500 employees on one work... management platform. Rapid company growth made collaboration and visibility difficult. Centralizing with Atlassian improved alignment and reduced meeting time. Teams now track projects and objectives in Jira and Confluence. Marketing and engineering gained better access to information and accountability.
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Atlassian Cloud helped Voith migrate Jira and Confluence from on-premise to the cloud. The project took six months and included... a test migration, data cleanup, and new process setup. Voith faced challenges with server maintenance and security updates before the move. After migration, users experienced minimal disruption and no negative feedback. The new cloud setup reduced IT effort and made future updates easier.
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Jira Service Management helped OTC Industrial Technologies resolve 60% of IT requests in under 48 hours. Over 20 teams now... use the platform to manage internal and external service requests. The company replaced shared mailboxes with structured workflows, improving decision-making and satisfaction. OTC doubled monthly IT requests while maintaining fast resolution times. Teams gained better visibility and freed up time for more important work.
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Atlassian Cloud Premium helped Nestlé migrate 6,500+ users to a unified platform. The move cut maintenance time by about 60%... and improved uptime to 99.95%. Onboarding engineers is now 90% faster. Teams use automation and AI to reduce errors and speed up workflows. User satisfaction and collaboration have increased across the business.
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Mary's Meals used Atlassian cloud tools like Jira, Jira Service Management, and Confluence to double the number of children they feed daily, from 1. 3 million to...over 2.6 million. The migration from Data Center to Cloud improved system scalability, performance, and security. The team now saves at least one day per month on routine IT work. AI-powered features and automation help staff respond faster and work more efficiently. With Atlassian, Mary's Meals can keep growing their global school meal programs.
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Atlassian Jira and Confluence helped CERN cut maintenance costs and boost collaboration for over 13,000 science experts. After migrating to... Atlassian Data Center and consolidating multiple Jira and Confluence instances, CERN saw upgrades run 18 times faster and service disruptions drop by 5 times. Teams now use Jira for project management and Confluence for discussion and documentation. The tools support cross-departmental work, onboarding, and scientific research. Maintenance now takes a fraction of the previous effort, enabling more focus on groundbreaking physics research.
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Telefonica used Jira Cloud to boost project execution by 50%. The company needed to scale agile practices to support rapid... business growth. Jira provided real-time visibility and reduced manual updates, saving time for teams. During the pandemic, Telefonica organized its first remote PI Planning with Jira, mapping all projects in just two days. Over 800 users adopted Jira in six months, and the company saved $150,000 annually by centralizing defect management.
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Zuellig Pharma used Atlassian Cloud products to build a service cloud platform for its teams. The platform helped meet the... needs of different departments. Employee satisfaction improved. Team efficiency also increased. The IT team led the project and saw positive results across the company.
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Jira Service Management helped The Telegraph in-source IT service management. The IT team built and launched the new system in... under three months. They improved time to resolution by 66% and cut call-waiting time by 50%. Customer satisfaction rose by 140%. The change management approval process dropped from eight days to one. Teams now collaborate more and deliver better customer support.
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Atlassian cloud helped smartOPTIMO eliminate 100% of server hosting and maintenance costs. The company migrated Jira and Confluence to the... cloud to fix frequent server failures and unlock new features. Employees now use single sign-on and enjoy faster, more secure access to tools. The migration was seamless, with positive feedback from both staff and customers. smartOPTIMO now benefits from improved collaboration and digitalization in the utilities sector.
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PedidosYa migrated from monday. com to Jira and Confluence to unify workflows and cut costs by 66%. Over 600 users...now collaborate on a single platform, improving efficiency for both technical and non-technical teams. The move saved more than 400 hours of annual maintenance and enabled automation of routine tasks. Real-time visibility and centralized processes help teams scale and coordinate better. Atlassian cloud tools now support all departments, driving further plans for expansion.
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