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Compare SurveyMonkey vs QuestionPro Survey

Comparison Summary

This comparison report of SurveyMonkey vs. QuestionPro Survey is based on a specific set of business needs and context. The comparison uses 62532 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing SurveyMonkey and QuestionPro Survey

SurveyMonkey, QuestionPro Survey, Google Forms, Qualtrics, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

SurveyMonkey covers Collecting Feedback, Engaging Conversational Surveys, Market Research, Communication Management with E-Mail, etc.

QuestionPro Survey focuses on Feedback Survey, Market Research, Customer Engagement Management, Collect Reviews & Rating, etc.

"SurveyMonkey Apply made it easy to collect thousands of applications and manage our entire review process. We wouldn't have been able to facilitate the Community Fund for Canada's 150th Grant Program without it. " - Laurel Carlton

"The level of customer service and product tailoring I received with my corporate license was well worth spending the extra money. QuestionPro was terrific at providing emergency support when I needed it in the wee hours of the morning, and the fact ...that they were willing to create questionnaire features just for me was invaluable. This made moving from an academic department annual site license to a corporate annual license worth every penny. " - Jennifer Jensen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo SurveyMonkey

Focus area

SurveyMonkey is better than QuestionPro Survey for

Software Failure Risk

  • medium

logo QuestionPro Survey

Focus area

QuestionPro Survey is better than SurveyMonkey for

Software Failure Risk

  • low

About

Online Survey Software to create and send surveys

Free Online Community Software Platform | QuestionPro

Age

1999

2002

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

123

33

Total Goals
(we found evidences for)

20

4

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


social media management

social media analytics

scheduling post to social media

engaging on social media

managing social media account


content publishing




training & onboarding


helpdesk management


sales review & feedback


competitive intelligence



contact list management


rating and review management


generation of new leads


sales document management

proposal & quote management

contract management


sales call management

meeting management




knowledge management

creating knowledge base


workflow management


campaign management



loyalty management

identify target customers

customise loyalty program






lead qualification

lead qualification: demographic

lead qualification: technographic


conference call management


trade show marketing





courses & assessment

create learning path

track learning progress


segmentation and targeting


lifetime value management





products & pricelist management





business development


personalized marketing


motivation management


advocacy management


promotion management




community building


referral management




account management





social media marketing


community marketing


opportunity management


relationship management



performance management


relationship marketing


sales incentive management



customer case management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Increase sales & revenue

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Scale best practices

  • Grow market share

  • Improve ROI

  • Improve efficiency

  • Build brand awareness

  • Improve brand engagement

  • Improve digital and social presence

  • Manage risk

  • Improve stakeholder relations

  • Improve consistency

  • Improve visibility

  • Improve navigation

  • Increase customer life time value

  • See 17 more
  • Enhance customer relationships

  • Improve brand engagement

  • Improve internal communications

  • Manage risk

  • See 1 more

Top Channels

Channels Used

  • website

  • e-mail

  • offline

  • mobile

  • phone calls

  • chat

  • text SMS

  • social media

  • point of sale

  • mobile app

  • events

  • trade shows

  • video

  • user generated content

  • blogs

  • games

  • mass media

  • radio

  • See 15 more
  • website

  • e-mail

  • offline

  • mobile

  • phone calls

  • chat

  • text SMS

  • social media

  • point of sale

  • mobile app

  • events

  • trade shows

  • video

  • user generated content

  • blogs

  • games

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting