Overview: QuestionPro Survey and InMoment as Customer Feedback Management Category solutions.

QuestionPro Survey excels in accommodating diverse feedback collection tasks, with standout capabilities for market research and customer engagement management. It supports key business initiatives like measuring customer experience and brand loyalty, ensuring robust analytics and custom reporting features. Ideal for large enterprises, education, and non-profit sectors, QuestionPro Survey offers comprehensive 24/7 support across primary channels like websites and email. In contrast, InMoment focuses on optimizing customer satisfaction and scaling best practices. Its strengths lie in engaging conversational surveys and managing social media interactions. Favored by the computer software industry, it offers powerful analytics and integration options with prominent support through promotions and social media.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

QuestionPro Survey and InMoment: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

QuestionPro Survey supports feedback survey and measuring net promoter score. Core processes like customer engagement management are crucial for user operational needs. read more →

InMoment focuses on collecting feedback and engaging conversational surveys. Additionally, it provides social media management. read more →

Business Goals

QuestionPro Survey is designed for measuring customer experience and brand loyalty. It aligns with assessing risk exposure. read more →

InMoment helps improve customer satisfaction and acquire customers. It aims to scale best practices and improve brand engagement. read more →

Core Features

QuestionPro Survey offers robust analytics and custom reports. It is enhanced with solid data import and export functions. read more →

InMoment features strong analytics and custom reporting. Integration is a significant benefit alongside powerful data import capabilities. read more →

Vendor Support Preferences

QuestionPro Survey provides comprehensive 24/7 support via chat and email. This supports its usage in diverse environments. read more →

InMoment offers 24/7 support, with a focus on email and chat. This is crucial for maintaining constant customer interaction. read more →

User Segments and Industries

QuestionPro Survey is used by large enterprises, particularly in research, education, and non-profits. read more →

InMoment is favored by large enterprises in computer software, IT, and internet industries. read more →

Operational Alignment

QuestionPro Survey suits large enterprises needing expansive survey and feedback tools. Primary channels include websites and email. read more →

InMoment fits well into operational workflows of tech-driven industries, using promotions and social media channels. read more →