Overview: QuestionPro Survey and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.
QuestionPro Survey and Listen360 Customer Engagement Platform both excel in customer feedback management, yet each targets distinct user needs. QuestionPro Survey is ideal for enterprises focused on comprehensive survey capabilities, analytics, and detailed report generation. Listen360 suits businesses aiming to enhance customer satisfaction and manage customer communication seamlessly. Vendor support and industry focus differ, highlighting their tailored suitability for varying market segments.
QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.
Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
QuestionPro Survey and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
QuestionPro Survey offers advanced feedback surveys, measures net promoter scores, and is great for market research. It helps users engage with customers through various feedback channels. read more →
Listen360 is strong in collecting feedback and managing customer engagement through conversational surveys. It also supports communication and contract management efficiently. read more →
Business Goals
QuestionPro Survey aids in measuring customer experience and brand loyalty. It's used by organizations to assess risk exposure and improve employee experience. read more →
Listen360 is focused on improving customer satisfaction and efficiency. It helps businesses acquire new customers and manage risks effectively. read more →
Core Features
QuestionPro Survey stands out with custom reports and a broad set of integrations. It offers robust analytics and is AI-powered to enhance decision-making. read more →
Listen360 features strong security and privacy protocols. It offers comprehensive data import/export and seamless integration capabilities. read more →
Vendor Support
QuestionPro Survey provides 24/7 support, including chat and email assistance, catering strongly to enterprise-level needs. read more →
Listen360 supports users with 24/7 assistance, though its focus is more on phone support and less on email, aligning with direct communication needs. read more →
Segments and Industries
QuestionPro Survey serves large enterprises and is popular in research and education sectors, showing its breadth in handling complex feedback needs. read more →
Listen360 primarily serves mid-market enterprises, with a strong presence in health and fitness and consumer services, aligning with industries focused on consumer interaction. read more →
Operational Alignment
QuestionPro Survey integrates into enterprise workflows, supporting complex and large-scale survey operations and data analytics. read more →
Listen360 aligns with businesses seeking streamlined communication and customer engagement across varied touchpoints, ideal for service-oriented operations. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
