Overview: 8x8 Business Phone and Aircall.io as Contact Center Software Category solutions.
8x8 Business Phone and Aircall.io are both leading contact center software solutions with distinct strengths. While 8x8 excels in features like call recording and sales call management, Aircall.io reinforces its position with robust helpdesk management and extensive integration capabilities. Both serve large enterprises but differ in their primary industry focus and support provisions, with Aircall.io offering broader industry coverage and superior 24/7 support.
8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.
Aircall.io: Aircall is a cloud-based business phone platform trusted by teams globally. It integrates seamlessly with CRM and helpdesk software in minutes.
8x8 Business Phone and Aircall.io: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
8x8 Business Phone emphasizes sales call management, call recording, and collaboration, which aligns with the needs for enhanced communication and internal collaboration. read more →
Aircall.io focuses on helpdesk and sales call management, supporting teams in improving customer interaction and managing communication efficiently. read more →
Business Goals
8x8 Business Phone supports goals like improving internal communications and acquiring customers, crucial for maintaining strong customer relationships. read more →
Aircall.io aids in customer acquisition and increasing sales, resonating with businesses aiming to scale their market presence. read more →
Core Features
8x8 Business Phone provides integration and custom reports, which meet the requirements of large enterprises focusing on data management and security. read more →
Aircall.io offers robust integration and custom reporting features, crucial for businesses looking for seamless data interactions and analytics. read more →
Vendor Support
8x8 Business Phone offers strong phone support and 24/7 support, catering to enterprises needing constant assistance. read more →
Aircall.io distinguishes itself with comprehensive 24/7 support tailored for large-scale operations. read more →
Segments and Industries
8x8 Business Phone predominantly serves large enterprises in sectors like IT and consulting, reflecting its fit for tech-savvy and management-focused industries. read more →
Aircall.io serves large enterprises with a significant presence in internet services and financial sectors, indicating its broad industry appeal. read more →
Operational Alignment
8x8 Business Phone is designed for enterprise-level operations, with capabilities that support large-scale communication management efficiently. read more →
Aircall.io integrates well into high-demand environments, ideal for businesses requiring extensive communication solutions across various mediums. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
8x8 Business Phone in Action: Unique Use Cases
How can 8x8 Business Phone optimize your Collaboration Workflow?
Why is 8x8 Business Phone the best choice for Conference Call Management?
Aircall.io in Action: Unique Use Cases
What solutions does Aircall.io provide for Helpdesk Management?
What solutions does Aircall.io provide for Communication Management?
What benefits does Aircall.io offer for Contact List Management?
Why is Aircall.io the best choice for Engagement Management?
Alternatives
News
Latest 8x8 Business Phone News
8x8 Earns Prestigious SBR International Business Awards Highlighting Leadership in ...
8x8, Inc. received a Silver Stevie Award for Technology Team of the Year and a Bronze Stevie Award for Customer Service Team of the Year at the 21st Annual International Business Awards. The honors recognize 8x8's Professional Services team's customer-centric approach and excellence in cloud communications.
Latest Aircall.io News
Aircall Unveils AI Voice Agent to Help Growing Businesses Handle Calls 24 / 7
Aircall has introduced an AI Voice Agent to assist businesses in managing calls around the clock.
