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Contact Center Software 2020: Buyers Guide

Learn what is Contact Center Software and how to choose the right Contact Center Software

What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

Updated By Cuspera

Last updated: Jan 31, 2024

Popular Contact Center Software Software

Talkdesk

Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

4.46

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Talkdesk Icon

Talkdesk

22.31
★★★★★
★★★★★
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

It primarily provides workforce engagement management, call center software, computer software, technology, customer experience, innovation, enterprise, customer service, CSAT. It is accessible via Email, Messaging & Chat Social Listening.

It comes with AI and automation, integrations and reporting and analytics.

Testimonials

Kyle Kizer

Manager Of Customer Service Operations

Root Insurance

Talkdesk Icon
Highlights
Top Processes : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Personalization

Vendor: Talkdesk

Founded: 2011

Company Size: 501-1000

HQ Location: 535 Mission Street, 12th Floor, San Francisco, CA 94105

Financials: SERIES B

Five9

Leading Cloud Contact Center Platform for the Digital Enterprise

4.11

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Five9 Icon

Five9

20.54
★★★★★
★★★★★
Leading Cloud Contact Center Platform for the Digital Enterprise

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. The cloud-based solution provides omnichannel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

The inbound call center distinguishes a brand in the crowded marketplace. Preview Dialer is an outbound call center that allows sales reps to review customer contact records prior to dialing. The blended call center enables follow-ups and courtesy calls during slow periods of the day. Omnichannel call center features the engagement of customizable channels.

Testimonials

Pedro Guijarro

IT Manager

USCB America

Five9 Icon
Highlights
Top Processes : Helpdesk management,Engagement management,Sales call management
Top Features : Recording,Personalization,Dashboard

Vendor: five9

Founded: 2001

Company Size: 501-1000

HQ Location: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Financials: IPO

NICE CXone

Complete CXi Platform for every journey

4.10

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NICE CXone Icon

NICE CXone

20.51
★★★★★
★★★★★
Complete CXi Platform for every journey

NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.

NICE ensures the customers with knowledge management across search, websites, and mobile. Simplifies service delivery for faster resolution of customer issues and reduced costs. It's an enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

Its features are improved customer experience and loyalty, Reduced cost of service, increase sales, raise agent retention, achieve compliance adherence, gain business agility, fraud prevention, optimized back-office performance and more.

Testimonials

Angie Luckey-Succes

Director of Client Experience

Landauer

NICE CXone Icon
Highlights
Top Processes : Helpdesk management,Sales call management,Engagement management
Top Features : Dashboard,Recording,Personalization

Vendor: Nice

Company Size: 5001-10000

HQ Location: 221 River St, Hoboken, New Jersey 07030, US

Financials: IPO

Aircall.io

Aircall | Cloud Call Center Software & Business Phone System

4.36

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Aircall.io Icon

Aircall.io

21.78
★★★★★
★★★★★
Aircall | Cloud Call Center Software & Business Phone System

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks.

The application can be accessed on both desktop and mobile devices. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics . Manager can monitor team activities and availability through live feed feature. Also, you can listen to live calls and initiate agent coaching on the dashboard.

Testimonials

Lauren Panken

Operating Systems Manager

UNTUCKit

Aircall.io Icon
Highlights
Top Processes : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Personalization,Live monitoring

Vendor: Aircall

Company Size: 101-250

Financials: SERIES B

NICE CXone Expert

Smart knowledge based self-service

4.00

Read Reviews
NICE CXone Expert Icon

NICE CXone Expert

20.00
★★★★★
★★★★★
Smart knowledge based self-service

NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.

It features an editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, Google-optimized, paths, intelligent search, engagement, contributions and site health.

It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable measuring consistency, get valuable customer insights and reduce time to resolution.

NICE CXone Expert Icon
Highlights
Top Processes : Knowledge management,Content management,Helpdesk management
Top Features : Templates,Ticketing,Personalization

Vendor: Nice

Company Size: 5001-10000

HQ Location: 221 River St, Hoboken, New Jersey 07030, US

Financials: IPO

Genesys PureConnect

Genesys | all-in-one omnichannel contact center and communications solution

4.25

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Genesys PureConnect Icon

Genesys PureConnect

21.27
★★★★★
★★★★★
Genesys | all-in-one omnichannel contact center and communications solution

Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.

Genesys PureConnect features include Call Center software with Email, Chat, Messaging, Chatbots, Voicebots, Integrations and Apps and Automated routing. The Call Center software is built to enable responding to customers in real-time on channels of their choice which includes inbound and outbound, from call routing and IVR to email, chat, social media, messaging, screen share and more.

The software enables centralization of emails with the other customer communication channels enabling better response and faster solution to customer problems. Genesys PureConnect integrates seamlessly with the other systems in the business including the CRM systems from Salesforce, Oracle and Microsoft.

Testimonials

Paul Staehlin

Director of Operations

EMS

Genesys PureConnect Icon
Highlights
Top Processes : Sales call management,Helpdesk management,Call recording
Top Features : Recording,Alerts: popups & Notifications,Personalization

Vendor: Genesys

Founded: 1990

Company Size: 5001-10000

HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA

Financials: PRIVATE

Bright Pattern

Contact Center Software | Cloud-Based

4.62

Read Reviews
Bright Pattern Icon

Bright Pattern

23.11
★★★★★
★★★★★
Contact Center Software | Cloud-Based

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

It ensures consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities. It provides customer conversations across all channels, personalize customer experiences across all channels using customer CRM data and empower agents with key customer information.

Some of its key features include inbound voice calls and SMS, skills-based routing to interact with agents, outbound invoice, multiple built-in integrations for data access, automated conversations using bots, email handling, webchats and many more.

Testimonials

Jeff Kramp

VP of Technology

VIPdesk Connect

Bright Pattern Icon
Highlights
Top Processes : Helpdesk management,Sales call management,Engagement management
Top Features : Personalization,Recording,Bot

Vendor: Bright Pattern

Founded: 2010

Company Size: 11-50

HQ Location: 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Financials: SERIES A

Twilio Flex

Twilio - Communication APIs for SMS, Voice, Video and Authentication

4.53

Read Reviews
Twilio Flex Icon

Twilio Flex

22.63
★★★★★
★★★★★
Twilio - Communication APIs for SMS, Voice, Video and Authentication

Twilio is a cloud communications platform for software development teams to connect with customers.

Twilio primarily helps software developers to programmatically perform communication functions to make and receive phone calls and send and receive text messages.

It comes with web service APIs.

Twilio Flex Icon
Highlights
Top Processes : Communication management,Engagement management,Sales call management
Top Features : Alerts: popups & Notifications,Recording,Ticketing

Vendor: Twilio

Founded: 2008

Company Size: 1001-5000

HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105

Financials: IPO

Exotel

Cloud Communication APIs for Calls, SMS, User verifications and more

4.66

Read Reviews
Exotel Icon

Exotel

23.32
★★★★★
★★★★★
Cloud Communication APIs for Calls, SMS, User verifications and more

Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.

Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .

Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.

Testimonials

Prateek Jain

Former Associate Director - Driver Experience

Olacabs

Exotel Icon
Highlights
Top Processes : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization,Dashboard

Vendor: Exotel

Company Size: 251-500

HQ Location: #22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008

Financials: SERIES D

CallFinder

Connect with their customers and turn daily interactions into great customer experiences

4.18

Read Reviews
CallFinder Icon

CallFinder

20.89
★★★★★
★★★★★
Connect with their customers and turn daily interactions into great customer experiences

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.

CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.

Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.

CallFinder Icon
Highlights
Top Processes : Sales call management,Call recording,Engagement management
Top Features : Recording,Voice transcription,Dashboard

Vendor: CallFinder

Company Size: 11-50

HQ Location: 1795 Williston Road, Suite 200 South Burlington, VT 05403

Financials: PRIVATE

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Contact Center Software Buyer's Guide

In this section, you will find

What is Contact Center Software?

What is Contact Center Software?

Contact Center Software

Contact center software consists of a suite or set of technology tools that increase the effectiveness and efficiency of a contact center, with a specific focus on facilitating interactions between customers and contact center agents.

The core function of contact center software is to route customer contacts to agents and track and report key metrics regarding those interactions. Contact center software contains user-established rules to assist in routing contacts to agents who have the appropriate skill sets to handle specific types of inquiries. They also help to automate many of the contact center operations.

Which of these 207 Contact Center Software software fit your needs?

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207 Contact Center Software

Talkdesk

Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

4.46

Read Reviews
Talkdesk Icon

Talkdesk

4.46
★★★★★
★★★★★
Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Talkdesk is a Contact Center as a Service (CCaaS) platform for customer service teams to improve customer satisfaction and agent productivity.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Dashboard,Personalization
Talkdesk Icon

Vendor: Talkdesk

Founded: 2011

Company Size: 501-1000

HQ Location: 535 Mission Street, 12th Floor, San Francisco, CA 94105

Financials: SERIES B

Five9

Leading Cloud Contact Center Platform for the Digital Enterprise

4.11

Read Reviews
Five9 Icon

Five9

4.11
★★★★★
★★★★★
Leading Cloud Contact Center Platform for the Digital Enterprise

Five9 is a Contact Center Software for inbound, outbound, blended and omnichannel contact centers world-wide. It helps organizations of every size transition from premise-based software to the cloud. Business takes advantage of secure, reliable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

Highlights
Top Business Usecases : Helpdesk management,Engagement management,Sales call management
Top Features : Recording,Personalization,Dashboard
Five9 Icon

Vendor: five9

Founded: 2001

Company Size: 501-1000

HQ Location: 4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA

Financials: IPO

NICE CXone

Complete CXi Platform for every journey

4.10

Read Reviews
NICE CXone Icon

NICE CXone

4.10
★★★★★
★★★★★
Complete CXi Platform for every journey

NICE CXone is a Customer Experience Interaction Platform that helps with frictionless experiences across the entire customer journey for the contact center with AI-powered experiences providing real-time information and guidance for fast, personalized experiences.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Engagement management
Top Features : Dashboard,Recording,Personalization
NICE CXone Icon

Vendor: Nice

Company Size: 5001-10000

HQ Location: 221 River St, Hoboken, New Jersey 07030, US

Financials: IPO

Aircall.io

Aircall | Cloud Call Center Software & Business Phone System

4.36

Read Reviews
Aircall.io Icon

Aircall.io

4.36
★★★★★
★★★★★
Aircall | Cloud Call Center Software & Business Phone System

Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Personalization,Live monitoring
Aircall.io Icon

Vendor: Aircall

Company Size: 101-250

Financials: SERIES B

NICE CXone Expert

Smart knowledge based self-service

4.00

Read Reviews
NICE CXone Expert Icon

NICE CXone Expert

4.00
★★★★★
★★★★★
Smart knowledge based self-service

NICE CXone Expert (formerly Mindtouch) is an enterprise-grade knowledge management platform that provides solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.

Highlights
Top Business Usecases : Knowledge management,Content management,Helpdesk management
Top Features : Templates,Ticketing,Personalization
NICE CXone Expert Icon

Vendor: Nice

Company Size: 5001-10000

HQ Location: 221 River St, Hoboken, New Jersey 07030, US

Financials: IPO

Genesys PureConnect

Genesys | all-in-one omnichannel contact center and communications solution

4.25

Read Reviews
Genesys PureConnect Icon

Genesys PureConnect

4.25
★★★★★
★★★★★
Genesys | all-in-one omnichannel contact center and communications solution

Genesys PureConnect is a Customer Experience platform providing omnichannel contact centre and communications solutions for cloud and on-premise markets. It unifies communications across the organization, with its all-in-one architecture enabling consolidation of call-center and business communication infrastructures.

Highlights
Top Business Usecases : Sales call management,Helpdesk management,Call recording
Top Features : Recording,Alerts: popups & Notifications,Personalization
Genesys PureConnect Icon

Vendor: Genesys

Founded: 1990

Company Size: 5001-10000

HQ Location: 2001 Junipero Serra BlvdDaly City, CA 94014, USA

Financials: PRIVATE

Bright Pattern

Contact Center Software | Cloud-Based

4.62

Read Reviews
Bright Pattern Icon

Bright Pattern

4.62
★★★★★
★★★★★
Contact Center Software | Cloud-Based

Bright Pattern is a cloud contact center software with embedded AI. It helps to improve efficiency and ROI.

Highlights
Top Business Usecases : Helpdesk management,Sales call management,Engagement management
Top Features : Personalization,Recording,Bot
Bright Pattern Icon

Vendor: Bright Pattern

Founded: 2010

Company Size: 11-50

HQ Location: 1250 Bayhill Drive, Suite 101, San Bruno, CA 94066

Financials: SERIES A

Twilio Flex

Twilio - Communication APIs for SMS, Voice, Video and Authentication

4.53

Read Reviews
Twilio Flex Icon

Twilio Flex

4.53
★★★★★
★★★★★
Twilio - Communication APIs for SMS, Voice, Video and Authentication

Twilio is a cloud communications platform for software development teams to connect with customers.

Highlights
Top Business Usecases : Communication management,Engagement management,Sales call management
Top Features : Alerts: popups & Notifications,Recording,Ticketing
Twilio Flex Icon

Vendor: Twilio

Founded: 2008

Company Size: 1001-5000

HQ Location: 375 Beale Street, Suite 300, San Francisco, CA 94105

Financials: IPO

Exotel

Cloud Communication APIs for Calls, SMS, User verifications and more

4.66

Read Reviews
Exotel Icon

Exotel

4.66
★★★★★
★★★★★
Cloud Communication APIs for Calls, SMS, User verifications and more

Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization,Dashboard
Exotel Icon

Vendor: Exotel

Company Size: 251-500

HQ Location: #22, Exotel Techcom, Near RMZ Millenia, Kensington Road, Ulsoor, Bengaluru, Karnataka, India – 560008

Financials: SERIES D

CallFinder

Connect with their customers and turn daily interactions into great customer experiences

4.18

Read Reviews
CallFinder Icon

CallFinder

4.18
★★★★★
★★★★★
Connect with their customers and turn daily interactions into great customer experiences

CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.

Highlights
Top Business Usecases : Sales call management,Call recording,Engagement management
Top Features : Recording,Voice transcription,Dashboard
CallFinder Icon

Vendor: CallFinder

Company Size: 11-50

HQ Location: 1795 Williston Road, Suite 200 South Burlington, VT 05403

Financials: PRIVATE

Toky

Business Phone System & Integrated VoIP Service

4.24

Read Reviews
Toky Icon

Toky

4.24
★★★★★
★★★★★
Business Phone System & Integrated VoIP Service
Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Personalization,Alerts: popups & Notifications
Toky Icon

Vendor: Toky

Company Size: 11-50

HQ Location: 530 Lytton Ave 2nd Floor, Palo Alto, CA 94301, US

Financials: SEED

8x8 Business Phone

Powerful cloud business phone system with mobility, reliability and collaboration

4.08

Read Reviews
8x8 Business Phone Icon

8x8 Business Phone

4.08
★★★★★
★★★★★
Powerful cloud business phone system with mobility, reliability and collaboration

8x8 Business Phone system enables virtual office mobility and collaboration for Enterprises and Small and Medium businesses. It can be deployed in industries such as Healthcare, High-tech, Manufacturing, Government, Insurance and more.

Highlights
Top Business Usecases : Sales call management,Call recording,Collaboration
Top Features : Recording,Personalization,Dashboard
8x8 Business Phone Icon

Vendor: 8x8

Company Size: 501-1000

HQ Location: 675 Creekside Way, Campbell, CA 95008, US

Financials: IPO

MightyCall

The backbone of any virtual phone system - MightyCall

4.17

Read Reviews
MightyCall Icon

MightyCall

4.17
★★★★★
★★★★★
The backbone of any virtual phone system - MightyCall
Highlights
Top Business Usecases : Sales call management,Call recording,Conference call management
Top Features : Recording,Personalization,Alerts: popups & Notifications
MightyCall Icon

Vendor: MightyCall

Company Size: 11-50

HQ Location: 101 Alma St Apt. 105 Palo Alto, California 94301, US

Financials: PRIVATE

VICIdial

VICIdial.com: Open- Source contact center solution..

4.76

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VICIdial Icon

VICIdial

4.76
★★★★★
★★★★★
VICIdial.com: Open- Source contact center solution..
Highlights
Top Business Usecases : Helpdesk management,Sales call management,Call recording
Top Features : Recording,Predictive dialer,Personalization
VICIdial Icon

Vendor: VICIdial.com

Company Size: 11-50

HQ Location: 9887 4th St. N. #200, St Petersburg, Florida 33702, US

Financials: PRIVATE

ComputerTalk

computer-talk.com - Omnichannel Cloud Contact Center

3.97

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ComputerTalk Icon

ComputerTalk

3.97
★★★★★
★★★★★
computer-talk.com - Omnichannel Cloud Contact Center
Highlights
Top Business Usecases : Helpdesk management,Engagement management,Contact list management
Top Features : Recording,Personalization,Feedback surveys
ComputerTalk Icon

Vendor: ComputerTalk

Company Size: 51-100

HQ Location: 150 Commerce Valley Drive West, Suite 800, Markham, Ontario L3T 7Z3, CA

Financials: PRIVATE

Dialpad Ai Contact Center

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

4.28

Read Reviews
Dialpad Ai Contact Center Icon

Dialpad Ai Contact Center

4.28
★★★★★
★★★★★
Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Dialpad Ai Contact Centre is the most advanced omnichannel contact centre, with Ai-enabled digital, inbound, and outbound voice capabilities designed to provide excellent customer outcomes. It assists organisations in better understanding their customers in order to reduce churn, streamline agent and supervisor workflows to increase productivity, and significantly improve customer-centric metrics.

Highlights
Top Business Usecases : Sales call management,Call recording,Helpdesk management
Top Features : Recording,Messaging,Personalization
Dialpad Ai Contact Center Icon

Vendor: Dialpad

Founded: 2011

Company Size: 501-1000

HQ Location: 100 California St, Fifth Floor, San Francisco, California 94111, US

Financials: SERIES F

Vocalcom

AI Powered Contact Center Software

4.71

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Vocalcom Icon

Vocalcom

4.71
★★★★★
★★★★★
AI Powered Contact Center Software
Highlights
Top Business Usecases : Engagement management,Communication management,Contact list management
Top Features : Personalization,Recording,Dashboard
Vocalcom Icon

Vendor: Vocalcom

Company Size: 251-500

HQ Location: 25 Rue Balzac, Paris, 75008, FR

Financials: PRIVATE

UniTel Voice

Virtual Phone Systems for Small Businesses ...

4.42

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UniTel Voice Icon

UniTel Voice

4.42
★★★★★
★★★★★
Virtual Phone Systems for Small Businesses ...
Highlights
Top Business Usecases : Sales call management,Call recording,Advertisement
Top Features : Recording,Personalization,Alerts: popups & Notifications
UniTel Voice Icon

Vendor: UniTel Voice

Company Size: 11-50

HQ Location: 1280 Iroquois Ave , Naperville, Illinois 60563, US

Financials: PRIVATE

UJET

Take your customer support into the digital age

4.51

Read Reviews
UJET Icon

UJET

4.51
★★★★★
★★★★★
Take your customer support into the digital age
Highlights
Top Business Usecases : Helpdesk management,Contact list management,Engagement management
Top Features : Personalization,Recording,Ticketing
UJET Icon

Vendor: UJET

Company Size: 51-200

HQ Location: 201 3rd St, Suite 950, San Francisco, California 94103, US

Financials: SERIES B

Alvaria

Enterprise Contact Center Solutions

4.00

Read Reviews
Alvaria Icon

Alvaria

4.00
★★★★★
★★★★★
Enterprise Contact Center Solutions
Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management
Top Features : Gamification,Alerts: popups & Notifications,Rewards
Alvaria Icon

Vendor: Alvaria

Company Size: 1001-5000

HQ Location: 8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111

Financials: PRIVATE

CallTrackingMetrics

All-in-One conversation platform for a better customer experience

4.56

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CallTrackingMetrics Icon

CallTrackingMetrics

4.56
★★★★★
★★★★★
All-in-One conversation platform for a better customer experience

CallTrackingMetrics is an all-in-one call tracking and contact center platform that provides call tracking tools and analysis to organizations. It helps to improve ROI and acquire customers.

Highlights
Top Business Usecases : Communication management,Tracking & monitoring communications,Sales call management
Top Features : Recording,SEM,Dashboard
CallTrackingMetrics Icon

Vendor: CallTrackingMetrics

Founded: 2009

Company Size: 11-50

HQ Location: 877 Baltimore Annapolis Blvd STE 207, Severna Park, MD 21146

Financials: PRIVATE

Callminer Eureka Analyze

Eureka Analyze Optimize Customer Journey Analytics | CallMiner

4.00

Read Reviews
Callminer Eureka Analyze Icon

Callminer Eureka Analyze

4.00
★★★★★
★★★★★
Eureka Analyze Optimize Customer Journey Analytics | CallMiner

Callminer Eureka Analyze is an enterprise speech and customer engagement analytics solution that helps marketers analyze huge volumes of data generated from customer interactions across all customer touchpoints, including emails, chats, calls, and social media. It helps contact center personnel, including supervisors, managers, and agents, access the customer feedback provided by the speech analytics software.

Highlights
Top Business Usecases : Engagement management,Coaching,Engaging and following up
Callminer Eureka Analyze Icon

Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: SERIES F

Callminer Eureka Alert

Speech Analytics Alerts for Real-Time Coaching

4.00

Read Reviews
Callminer Eureka Alert Icon

Callminer Eureka Alert

4.00
★★★★★
★★★★★
Speech Analytics Alerts for Real-Time Coaching

Callminer Eureka Alert is a Contact Center Software that provides AI-driven, real-time speech analytics for monitoring, alerting and redacting live calls for keywords, phrases and acoustics. It improves accuracy and speed to insight.

Highlights
Top Business Usecases : Coaching,Engagement management,Engaging and following up
Top Features : Alerts: popups & Notifications
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Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: SERIES F

Callminer Eureka Redact

Sensitive Data & Call Redaction Software | CallMiner

4.00

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Callminer Eureka Redact

4.00
★★★★★
★★★★★
Sensitive Data & Call Redaction Software | CallMiner

Callminer Eureka Redact is a cloud-based compliance solution that applies machine learning and human-curated algorithms to identify and remove sensitive numerical PCI, PI, and for some GDPR elements from call transcripts and audio recordings. It helps to enhance customer relationships and improve ROI.

Highlights
Top Business Usecases : Coaching,Engagement management,Engaging and following up
Callminer Eureka Redact Icon

Vendor: CallMiner

Company Size: 101-250

HQ Location: 200 West Street, Waltham, MA 02451, US

Financials: SERIES F