Media Production Case Studies and Customer Success Stories with Objectif Lune
Immediate Media Co.
- Media Production
- Large
London, UK
Immediate Media Co. used Upland Adestra to personalize emails for BBC Good Food consumers. Personalized emails led to a 6.5%... higher click-through rate. Users were 133% more likely to click on personalized content. There were 49% more sign-ins from those who clicked through personalized emails. Page views increased by 13%.
Zimmer Radio, Inc. used Second Street to run a "Mutt Madness" contest during March basketball season. The contest drove over... 2,000 participants and 200 photo entries. Cornerstone Animal Hospital, the sponsor, gained 600+ new email subscribers and saw a $20,000 year-over-year sales increase. Zimmer Radio earned $2,500 in sponsorship revenue and grew its own email list. Social media and email marketing were key to the campaign's success.
WXFL-FM partnered with Oakley Napa Lawn & Garden to run a Father’s Day sweepstakes. The campaign used survey questions and... a bounceback coupon to engage participants. 1,249 people entered, and 844 joined the store’s email list. The store saw a 20% increase in monthly sales and $30,000 in revenue from the campaign. The sweepstakes generated hot leads and measurable sales for the sponsor.
WRBR-FM used Second Street to run a custom motorcycle giveaway campaign. The campaign combined three ballots and a sweepstakes to... engage motorcycle fans and collect data. Over 330 hot leads were identified for Hoosier Harley Davidson. The campaign grew the sponsor's email list by 850+ addresses. WRBR-FM earned $1,500 in sponsorship revenue from the event.
WRAL-TV used Second Street's ballot platform to grow its High School OT Honors campaign. In three years, they saw a... 200% increase in opt-ins and 15% revenue growth. Year three alone brought in $115,000 in revenue and 5,000 new opt-ins. Sponsors gained over 6,000 opt-ins and 282 qualified leads. The campaign expanded to 81 schools and 37 categories, driving strong community engagement.
WRAL-TV used curated hurricane resource emails to help their audience prepare and recover from a storm. The campaign achieved a... 25% open rate, higher than their previous emails. The project led to strong collaboration between marketing and newsroom teams. The emails included preparedness tips and recovery resources. The success changed their approach to email strategy and content curation.
WPSD-TV used a month-long sweepstakes to help Audiology & Hearing Center grow their email list and Facebook Likes. The contest generated... 359 entries and brought in $5,000 in revenue for WPSD-TV. 164 qualified leads were identified for the advertiser, with 60% of entrants opting in to receive emails. The campaign also booked 8 consultations and gathered valuable survey data for future marketing. WPSD-TV promoted the contest through TV, web, email, and social media.
WPSD-TV used Second Street to run a grocery giveaway contest with Perkins Motor Plex. The contest generated 7,235 entries and... 4,598 email opt-ins for the advertiser. WPSD-TV earned $10,000 in revenue from the promotion. The campaign also brought in 4,156 new Facebook Likes for Perkins Motor Plex. The community responded very positively to the contest.
WPSD-TV used a personality quiz and sweepstakes to help Higdon Furniture generate sales leads. The quiz featured 32 product photos... and asked users about their style preferences. After answering, users filled out a survey to enter a $500 gift card giveaway. 1,800 people took the quiz, and 74% opted in as leads for the advertiser. The campaign contributed nearly 10% to WPSD-TV’s monthly promotions revenue goal.
WMEE-FM used a sweepstakes to help Mr. Electric get leads during COVID-19. The campaign brought in over 1,100 entries and... 214 people asked for more information. Mr. Electric got immediate leads and started a new annual campaign. The sweepstakes added $1,340 to a $40,000 package. WMEE-FM also grew their newsletters with 2,200 new opt-ins.
WLEX-TV used Second Street to run a Derby Day "Guess the Dress" ballot. The campaign generated $24,400 in revenue for... the station. Over 9,000 new email addresses were added to WLEX newsletters. The Fayette Mall sponsor gained 1,200+ new database opt-ins. The contest drove strong branding and exposure for both the station and sponsor. WLEX-TV plans to repeat the campaign due to its success.
WJXT-TV used Second Street to run a recurring quiz campaign for Baptist Health Jacksonville. Each month, they created quizzes from... the hospital’s blog topics and promoted them across digital and on-air channels. The campaign collected 2,000 entries and 1,500 new email opt-ins for the hospital. WJXT-TV generated over $170,000 in sponsorship revenue in the first year. The campaign was renewed for a higher investment the following year.
WHAM-TV used Second Street's ballot platform to promote Foodlink NY's Festival of Food event. They launched a two-phase food truck... ballot, driving over 2,600 votes from 1,700+ people. The campaign generated 570+ email opt-ins and reminders for ticket sales. Email campaigns and social sharing boosted participation. The thank you email with a ticket link led to strong ticket sales for the event.
WHAM-TV (Sinclair Broadcast Group)
- Media Production
- Large
Rochester, USA
WHAM-TV used a codeword sweepstakes to help a local car dealership generate leads. The seven-month campaign brought in $12,500 in... revenue for the station. The promotion added 372 emails to the dealership’s database and flagged 72 hot leads. 111 participants said they planned to buy a car soon. The dealership committed to $22,000 in future promotions after seeing the results.
WGN Radio used an advertiser lead-gen recurring revenue campaign to boost ad revenue. They ran monthly sweepstakes featuring Toro products,... promoted through radio, social media, and email. The campaign generated over 9,000 entries and nearly 800 sponsor opt-ins. WGN Radio secured $131,000 in total revenue, a 75% year-over-year increase. The model is now used in other markets.
WGN-TV used email birthday club campaigns to engage viewers and advertisers. The campaign featured monthly videos with on-air talent, exclusive... giveaways, and advertiser offers. The birthday club grew to over 42,000 members, with a 52% open rate and 52% opt-in rate. The campaign generated $50,000 in revenue and added 30,000 opt-ins to the club. WGN-TV increased audience engagement and advertiser value with this targeted email strategy.
WEEK-TV used Second Street to run its Viewers’ Choice ballot campaign. The campaign brought in over $157,000 in revenue, with... $50,000 from new business. More than 20,000 votes were cast. The station split the campaign into nomination, voting, and winner phases. Sponsorship packages led to new advertisers and a 60% revenue increase in five years.
WEEI-FM used Second Street to run a football contest during the 21-week season. The contest brought in $50,000 in revenue... and had 5,583 participants. WEEI-FM promoted the contest on-air, online, and through mobile and social media. The campaign generated over 600,000 page views and boosted social media with 63,043 new Facebook likes and 25,561 new Twitter followers. The 2012 contest had three times as many entrants as the 2010 challenge.
WDIV-TV used Second Street's ballot platform to create an annual 'Vote 4 the Best' program. The initiative generated $1,000,000 in... revenue and over 500,000 votes. More than 34,000 people signed up for their newsletter. The program included citywide and niche ballots, driving high engagement and sponsorships. WDIV-TV expanded the program to cover sports, theater, and more, boosting both revenue and audience interaction.
Univision Communications Inc. (UCI)
- Media Production
- Large
Miami, USA
Upland Mobile Messaging helped Univision register over 200,000 new Latino voters. Univision used SMS campaigns to drive voter registration and... turnout for the 2016 elections. The campaign registered 100,000 voters directly and inspired 160,000 people to subscribe to election updates. 84% of Latino subscribers voted. Univision credits Upland Mobile Messaging for these historic results.
Social News Desk helped KPRC-TV boost engagement for their graduation photo contest. KPRC-TV saw a 110% increase in post effectiveness... by switching from organic to paid social media posts. The paid campaign achieved a 1.7% click-through rate and a cost-per-click of $0.24. The results were shared with their sponsor, Kroger, helping secure future sponsorships. Social News Desk's Campaigns Manager enabled A/B testing and precise audience targeting.
Seacoast Media Group used a custom quiz bundle to help Harbor Eyecare Center celebrate its 20th anniversary. The campaign included... three quizzes, monthly sweepstakes, and a follow-up email series. Over three months, the quizzes drove 1,400+ monthly visitors to Harbor Eyecare’s site. The campaign generated 250 new patients and $250,000 in revenue for Harbor Eyecare, plus $20,000 for Seacoast Media Group. The quizzes also helped grow email lists and collect valuable audience insights.
Federated – Fort Wayne
- Media Production
- Medium
Fort Wayne, USA
Federated – Fort Wayne used Second Street to run a pollution prevention quiz for Fort Wayne City Utilities. The campaign generated... $7,500 in revenue and over 500 people pledged to keep the river clean. More than 200 participants opted in for updates from the utility. The quiz included radio, social media, and email outreach. The sponsor now returns for more promotions, showing strong engagement and retention.
Publishing Case Studies and Customer Success Stories with Objectif Lune
TravelAwaits
- Publishing
- Medium
St. Louis, USA
TravelAwaits used a vacation sweepstakes to grow their email list and collect reader data. The contest offered a $1,500 travel... package as a prize. Nearly 950 people entered, and almost 500 opted in to the newsletter. The sweepstakes helped TravelAwaits learn about their readers’ demographics and travel interests. This data will help them create more targeted content.
Florida Times-Union used Second Street to launch a pro football pick'em campaign. The campaign ran for 21 weeks and brought... in $50,000 in revenue. They gained 60 new advertisers and kept readers engaged for five months. The team used quizzes, local marketing, and sponsorship packages to drive results. Prizes from sponsors boosted participation and social media response.
Times Herald-Record used Second Street to run a year-long high school athlete photo contest. The campaign brought in over $60,000... in revenue for the paper. More than 11,000 votes were cast and 2,800+ people opted into their email list. The contest also attracted nine sponsors from various industries. Monthly winners received prizes and recognition, boosting community engagement.
The Pilot used Second Street to pivot from a sports contest to a monthly family-themed photo contest. COVID-19 forced them... to change their approach to keep their sponsor. They created new contests with themes like Back to School and Grandparents. The campaign brought in $24,000 in annual sponsorship revenue. The new format reached a wider audience and made the sponsor happier than before.
St. Louis Post-Dispatch used a photo contest to boost engagement and revenue. The campaign included social media, website ads, and... print promotions. They partnered with Mizzou Athletics to attract fans and collect emails. The contest brought in 146 photo entries and over 1,300 votes. The campaign generated $18,000 in sponsorship revenue for the paper.
St. Louis Magazine used Second Street to launch the Incredible Kids photo contest. The campaign ran for 15 months and... brought in $37,500 in recurring revenue from St. Louis Children’s Hospital. In the first month, they gained over 1,500 email opt-ins. The contest helped the magazine grow its email list and generate leads for the sponsor. Each month, the contest featured a new winner and collected valuable data for the hospital.
St. Louis Magazine used sweepstakes to help Kiddie Academy, a local daycare, generate leads. They offered six months of free... tuition as a prize to attract families interested in daycare services. The campaign collected email addresses and used lead-gen questions to qualify prospects. Over 62% of entrants opted in for more information, resulting in 30+ leads for the daycare. The magazine earned $4,000 in sponsorship revenue from the campaign.
Shenandoah Valley News used Second Street's digital ballot platform for their annual Readers’ Choice campaign. They aimed for a $31,000... revenue goal and achieved over $52,000, marking a 350% year-over-year increase. The campaign generated 25,000+ nominations and 104,000+ votes, and brought in 10 new advertisers. Their email lists grew by 400 opt-ins each. The digital-first approach opened new business opportunities and boosted advertiser engagement.
Southcoast Today used Second Street's sweepstakes platform to help the local YMCA promote its renovated facility. The campaign generated $13,000... in sponsorship revenue for the paper and 308 new email opt-ins. The YMCA gained 322 new email subscribers and increased foot traffic with a bounceback email offering free passes. The sweepstakes also led to new memberships for the YMCA. Both organizations grew their email databases through this digital marketing effort.
St. Louis Magazine used a Food Fight bracket to engage readers. The campaign generated over 1,750 votes and more than... 850 opt-ins for their newsletters in just one week. The magazine also grew its email birthday club by nearly 280 people. They promoted the contest through social media, email, and online ads. This success gave them a new way to attract advertisers and plan future campaigns.
Rockford Register Star used Second Street to revamp its College Hoops Challenge campaign. They expanded the contest from one to... three months and introduced five sponsorship levels. This led to 10 more sponsors and a 65% increase in revenue, reaching $76,000. The new advertiser bracket helped build stronger relationships with local businesses. Advertisers valued the marketing exposure and database growth from the campaign.
Record-Journal used the Advertising Match Program to help local businesses during COVID-19. The program matched every dollar spent on advertising,... up to $10,000, for free. This led to $75,400 in new revenue for the paper. Half of this revenue came from brand new clients. The campaign generated nearly 100 leads for the sales team. Local chambers of commerce helped promote the program.
RCNi used Adestra to create a personalized email program for nurses. The goal was to help nurses track their CPD... progress and increase visits to the RCNi Portfolio. The new email program included dynamic content and reminders based on each nurse’s revalidation date. Open rates reached 36% and click-to-open rates hit 18%. Engagement soared, with a 305% increase in average session duration and 113% more page views per session.
RCNi used Adestra's email automation to boost job fair attendance. They changed email timing to match nurses' shift patterns and... improved mobile design. The team focused messages on event benefits like CPD hours and CV seminars. Automated campaigns increased open and click rates. Attendance at events rose by 39% year over year.
Post and Courier used Second Street to launch their first Charleston’s Choice ballot. They engaged over 21,000 registered users who... cast 200,000 votes. The campaign included digital ads, print ads, and event sponsorships. The paper generated $250,000 in new revenue and built new advertising relationships. Over 6,000 businesses were nominated and 450 people attended the celebration event.
Peoria Journal Star used a sweepstakes to help a local HVAC business find new customers. They offered a furnace and... installation as a prize. The entry form included lead-generation questions and email opt-ins. The campaign delivered 119 qualified leads and over 350 email opt-ins for the advertiser. The paper earned $10,500 in sponsorship revenue and saw a 76% opt-in rate.
Yonkers Community Action Program
- Non Profit Organization Management
- Small
Yonkers, USA
FileBound helped Yonkers Community Action Program automate accounts payable processes. Staff no longer deliver paper packets for board review. Auditors... now access documents directly in the cloud. This saves staff time during grantor and compliance audits. The nonprofit plans to expand automation to HR processes. Document retention is now easier and more secure.
Volunteers of America Southeast Louisiana
- Non Profit Organization Management
- Very Large
New Orleans, USA
FileBound helped Volunteers of America Southeast Louisiana automate accounts payable. The nonprofit cut manual invoice processing time by 64%. Staff... no longer spend time on paper trails or lost invoices. Automation saved nearly $40,000 by removing the need for extra AP staff. Audits are now faster and easier with digital document access. The team can focus more on helping the community, not paperwork.
USGBC (U.S. Green Building Council)
- Non Profit Organization Management
- Medium
Washington, USA
Kapost helped USGBC organize and improve its marketing content. USGBC faced a chaotic workflow and lacked a process for content... creation. Kapost enabled USGBC to publish 700 blog posts in one year. Production time dropped by 79%, from a 7-day review cycle to just 12 hours. The team reduced time spent managing assets from 40-50% to 10-15%. Kapost’s analytics let USGBC focus on content that drives lead generation.
Union Plus
- Non Profit Organization Management
- Medium
Washington, USA
Union Plus used Upland Mobile Messaging to promote their new mobile app. They targeted 4,600 smartphone users with a segmented... text message campaign. The message offered a union-made beer list as an incentive for the 4th of July. Over 1,160 users downloaded the app in two days, achieving a 25% conversion rate. The campaign's timing and segmentation drove strong engagement and app adoption.
truth Initiative
- Non Profit Organization Management
- Medium
Washington, USA
truth Initiative used SMS campaigns to mobilize young activists against tobacco sales in pharmacies. Their campaign broke the goal of... 1,000 petition signatures within one hour, reaching over 1,500 signatures and surpassing 5,000 in a week. Text messaging drove 55% of total participation, outperforming email and social media. The campaign included digital toolkits, social media pushes, and a protest at Walgreens' shareholder meeting. SMS proved to be the most effective channel for engaging and empowering their audience.
The Nature Conservancy
- Non Profit Organization Management
- Large
Arlington, USA
The Nature Conservancy used Upland Software's mobile messaging to grow its SMS list by 800%. By requiring mobile numbers on... opt-in forms, they increased their mobile list from 5,000 to 42,000 members in a few months. Donors with mobile numbers gave more than those without. The change did not reduce conversion rates. This simple tactic brought in more passionate supporters and higher donor value.
The Jewish Federations of North America
- Non Profit Organization Management
- Large
New York, USA
The Jewish Federations of North America used Upland Mobile Messaging to launch a text-to-pledge campaign during a crisis. Supporters texted their... pledges, raising $6,233 from 78 pledges, with 36 completed donations totaling $3,377. The average fulfilled donation was $96, and the highest was $1,000. Texting made it easy to reach donors quickly, even at live events. The campaign achieved a 46% pledge-to-donation conversion rate, outperforming traditional text-to-donate methods.
The League of Conservation Voters
- Non Profit Organization Management
- Medium
Washington, USA
The League of Conservation Voters used Mobile Commons to boost voter turnout for the 2014 midterm elections. They sent targeted... text messages to inform voters, recruit volunteers, and remind people where to vote. Over 15% of their list responded to the first broadcast. More than 600 people used the tool to find their polling place, and 53 pledged to volunteer. The campaign helped LCV segment their audience and improve future outreach.
The Brady Campaign to Prevent Gun Violence
- Non Profit Organization Management
- Small
Washington, USA
The Brady Campaign used Upland Mobile Messaging to boost advocacy calls to Congress. They compared SMS, email, and social media... for driving supporter action. SMS was 25-30 times more effective than email or social media. The campaign generated thousands of calls in just one day. Text messaging proved to be the fastest and most powerful channel for mobilizing supporters.
Stand Down
- Non Profit Organization Management
- Small
USA
FileBound helped Stand Down, a nonprofit, cut client service request times from weeks to just one day. The team replaced... manual, paper-based processes with automated workflows and online forms. Staff now process over 75 urgent requests per week, speeding up housing and utility assistance for veterans. The solution also made annual audits easier and improved remote access for staff. Stand Down continues to expand FileBound’s use across the organization.
Sierra Club
- Non Profit Organization Management
- Large
Oakland, USA
Sierra Club used Upland Mobile Messaging to organize 140 emergency rallies nationwide with just one day's notice. They sent a... text broadcast to 39,000 supporters, asking them to reply with their zip code to find the nearest event. Over 2,500 people responded to the mobile call to action. The campaign helped ensure strong turnout at rallies despite the short timeframe. Quick mobile engagement proved essential for urgent advocacy.
Service Employees International Union (SEIU)
- Non Profit Organization Management
- Very Large
Washington, USA
SEIU used Upland Mobile Commons to grow its membership and boost political action. The union added 15,000 new members in... one year. Mobile messaging tools helped activate 1,200 volunteers in key states. SEIU members made 27,000 calls to legislators through SMS campaigns. The platform also guided voters to polling stations during the 2020 elections. SEIU saw major gains in digital engagement and legislative impact.
Education Case Studies and Customer Success Stories with Objectif Lune
University of Birmingham
- Education
- Large
Birmingham, UK
University of Birmingham used Upland Adestra to re-engage over 5,000 subscribers. They built a multi-stage automated email campaign to learn... what events and offers interested their audience. The campaign used behavioral filters to target engagement and prompt action. Subscribers updated their preferences or were removed after three reminders. Click-through rates increased, and the university now sends more targeted communications.
Upland ComSci helped the University of Alberta gain clear visibility into IT costs. The IT team used ComSci to replace... unstable Excel models and identify savings. They reduced end-user support costs by 8% and domain management costs by 25%. The software enabled better cost management and improved internal credibility. UAlberta now demonstrates more value to the business with IT financial management tools.
Upland ComSci helped University of Alberta IST cut IT costs and improve service. The department gained detailed visibility into operational... costs. They reduced end-user support costs by 8% in one year. Domain management costs dropped by 25%. Teams now answer client questions in minutes, not days. IST is now seen as a value driver, not a cost center.
University of Maryland’s FSNE program used a mobile messaging campaign to reach lower-income parents with nutrition tips. They sent 2-3... text messages per week about healthy eating, events, and activities. 95% of parents changed their behaviors after receiving the texts. 73% took action always or most of the time. The program grew from 170 to over 1,000 participants in a year. Parents responded to messages and found the platform easy to use.
InterFAX helped a busy university legal clinic secure student data and speed up service times. Staff replaced old fax machines... with a cloud fax solution. The new system made it easy for remote staff to send and receive sensitive information. The clinic met HIPAA compliance and improved turnaround for student services. Staff found InterFAX simple to use both on campus and at home.
Rapid City Area Schools used Upland Software's FileBound to digitize all student records, some dating back to 1910. Staff can now... find and retrieve records from anywhere. Invoice processing dropped from over a week to less than two hours. The district created a disaster recovery plan and saved thousands on storage and printing. Human resources and contract management are now managed online, making paperwork faster for remote staff.
Legal Services Case Studies and Customer Success Stories with Objectif Lune
Travers Smith
- Legal Services
- Medium
London, UK
Travers Smith used BA Insight to fix problems with finding information across many document libraries. Employees had trouble searching for... files after a software upgrade. BA Insight integrated with SharePoint to create TotalSearch, a single search tool for the whole firm. Now, staff can search emails, file shares, and intranet content in one place. The firm plans to add more portals and may let clients access some content in the future.
BA Insight helped Travers Smith, a London law firm, fix problems with siloed information and poor search. Employees struggled to... find documents after a software upgrade. BA Insight integrated with SharePoint to create TotalSearch, a single search tool for all firm content. Now, staff can search emails, file shares, and intranet content in one place. Travers Smith plans to expand with new intranet portals and client extranets.
Fortune 500 international legal operations firm
- Legal Services
- Very Large
BA Insight helped a Fortune 500 legal operations firm cut legal costs and speed up contract work. The firm used... Upland BA Insight to connect all legal documents and data sources. This made it easy to find key information fast. Automated tagging improved how legal teams found and used documents. The company saved money and improved productivity by streamlining legal matter management.
AccuRoute helped Shulman Rogers digitize 20 million documents in under nine months. Attorneys now access over 7,500 case files instantly,... improving client service and increasing billable hours. Integration with iManage enabled direct scanning into client-matter folders using barcoded routing sheets. The project eliminated up to 72 hours of unbillable time per request. The firm expanded AccuRoute to streamline invoice processing in accounting.
AccuRoute helped Post & Schell digitize 75% of its paper records before an office move. The law firm used AccuRoute... to scan and route documents, making them text-searchable and easy to access from anywhere. Attorneys now get urgent case files through a digital mailroom, improving efficiency. Integration with iManage lets lawyers find documents fast. The firm reduced paper storage needs and improved records management.
Financial Services Case Studies and Customer Success Stories with Objectif Lune
Fortune 100 financial services firm
- Financial Services
- Very Large
New York, USA
Upland ComSci helped a Fortune 100 financial services firm allocate $50 million in IT expenses to the right business lines. The firm used... ComSci to gain detailed IT financial insight and improve cost transparency. Senior leaders now use ComSci data to make critical business decisions. The tool enabled real-time, consumption-based conversations and streamlined data gathering. Managers can now accurately forecast technology costs and approve projects with confidence.
A large retail brokerage and bank
- Financial Services
- Very Large
Upland ComSci helped a large retail brokerage and bank gain full visibility into IT costs. The firm struggled with unclear... technology cost allocation and rising regulatory expenses. ComSci provided a single, holistic view of IT spend, enabling better collaboration between IT and business units. Reporting that once took six months now takes one day. The bank can now make strategic decisions with accurate, unified data.
Upland PSA helped Suncorp Valuations cut month-end close time by 70%. The company reduced manual finance effort by 60%. Suncorp... Valuations replaced manual, fragmented processes with a unified platform. Real-time visibility improved KPI reporting and decision-making. Automation saved the equivalent of two full-time employees each month. The finance team now manages hundreds of fixed-fee projects more efficiently.
Qvidian helped Rehmann create proposals 20% faster. Business advisors now spend 54% less time on proposals. Rehmann built a central... content library for proposals by industry and service. The team uses approved templates and a checklist to quickly find the right content. Proposals are now more accurate and consistent. The rapid ROI exceeded the annual software cost.
Real Estate Case Studies and Customer Success Stories with Objectif Lune
The Real Estate Institute of Western Australia (REIWA)
- Real Estate
- Medium
Perth, Australia
InGenius helped REIWA improve its contact center for members and employees. The solution made operations more efficient and supported remote... work during the COVID-19 pandemic. REIWA used InGenius to make better decisions with data. Member satisfaction, loyalty, and retention increased. The platform is now key to REIWA’s business continuity plan.
Tai Calon Community Housing
- Real Estate
- Medium
Ebbw Vale, UK
Rant & Rave helped Tai Calon Community Housing boost customer satisfaction from 85% to 92%. The company faced financial pressures,... resource constraints, and rising expectations. Rant & Rave gave them clear insights into satisfaction drivers. They acted quickly on feedback, cutting recovery time for negative cases from 7 days to 2 days. Their UKCSI score rose by 10 points in a year.
Stonewater used Rant & Rave to improve customer feedback during the pandemic. They switched from slow, costly phone surveys to... real-time, multi-channel feedback. This let them gather insights from contact center, repairs, lettings, and complaints. They adapted quickly to remote work and new safety needs. Customer satisfaction rose to 84.5% overall, with 88.2% for the contact center and 82.6% for repairs.
Manufacturing Case Studies and Customer Success Stories with Objectif Lune
PPG Industries
- Manufacturing
- Very Large
Pittsburgh, USA
ComSci helped PPG Industries improve IT cost visibility. Managers now track spending and validate charges with dashboards. The solution replaced... a legacy system, making data more accurate and easy to use. PPG uses ComSci modules for billing, demand management, and analytics. This led to better control of IT consumption and reduced overall spend.
US-based window manufacturer
- Manufacturing
- Medium
USA
OL Connect helped a US-based window manufacturer remove most paper from its process. The company gained real-time order status visibility... and improved customer service response times. Automation reduced manual errors and sped up dispute resolution. Productivity increased and the order-to-cash cycle became shorter. The business now handles orders with fewer mistakes and faster fulfillment.
Large North American stone and tile manufacturer
- Manufacturing
- Large
Capture OnTheGo and OL Connect helped a large North American tile manufacturer remove paper from all customer-facing transactions. Over 1,000 employees... now use digital forms for deliveries and product signoffs. The solution eliminated errors from lost or damaged paperwork. Store resources were freed up, improving customer service. Document search and retrieval for audits became much easier.
Construction Case Studies and Customer Success Stories with Objectif Lune
Tandoi Asphalt & Sealcoating
- Construction
- Small
Rochester, USA
Tandoi Asphalt & Sealcoating used Second Street's contest platform to run a driveway makeover photo contest. The campaign generated 66... qualified leads and 148 new email opt-ins for Tandoi. The contest resulted in $250,000 in booked business for the sponsor. Over 2,000 votes and 550 registrations were collected. Tandoi was so satisfied they signed up to sponsor the contest again next year.
RDO Equipment used FileBound to automate and centralize accounts payable. The AP team now manages thousands of invoices monthly with... just 12 staff. FileBound cut hiring needs in half and made audits easier. The company expanded automation to other accounting functions. Hundreds of users across 60+ locations now approve invoices efficiently.
Banking Case Studies and Customer Success Stories with Objectif Lune
Salem Five Bank
- Banking
- Medium
Salem, USA
Salem Five Bank uses Panviva to train new contact center agents faster. The bank faces a tough job market for... skilled agents with banking experience. Panviva helps new hires learn complex processes quickly. This reduces the time it takes for agents to become competent on the phones. The learning curve for new recruits is much shorter with Panviva.
AccuRoute helped a top 10 global investment bank modernize its fax infrastructure. The bank replaced three separate fax systems with... one centralized solution. This upgrade enabled secure, compliant records management under SEC 17(a). Staff productivity increased as users could send faxes from networked MFPs with one-button ease. The solution integrated with HP devices and Veritas Enterprise Vault for seamless compliance monitoring. The bank is now recognized for compliance and improved user experience.
Telecommunications Case Studies and Customer Success Stories with Objectif Lune
Telstra
- Telecommunications
- Very Large
Melbourne, Australia
Panviva helped Telstra cut training time for customer service agents by 50%. Agents now learn in two weeks instead of... a month. Telstra eliminated nearly all errors during major process changes. Employees feel more confident and productive. Panviva provides a single source of truth for fast, clear updates.
Global Telecom Firm
- Telecommunications
- Very Large
Upland BA Insight enabled a global telecom firm with over 100,000 employees to securely search across Microsoft 365, SharePoint, and Yammer from a single interface. The company faced... challenges with hybrid environments and strict security needs. BA Insight delivered a unified search portal with advanced security and active directory integration. The solution allowed a seamless shift from on-premise to cloud, saving costs and boosting productivity. Employees now access information securely across platforms without disruption.
Human Resources Case Studies and Customer Success Stories with Objectif Lune
Reed in Partnership
- Human Resources
- Medium
London, UK
Reed in Partnership used Rant & Rave to improve their customer feedback process. Before, they sent surveys twice a year... and waited three months to act on feedback. With Rant & Rave, they got over 100,000 customer responses and cut formal complaints by 50%. They now respond to customer dissatisfaction in 48 hours. This helped them measure NPS faster and boost satisfaction.
Kapost helped Randstad USA build a unified content operation. Randstad faced siloed teams, lack of workflow visibility, and content chaos.... Kapost’s professional services delivered a Foundations Workshop to align teams and define taxonomy. Randstad created custom workflows and improved collaboration. The team now works smarter and delivers a cohesive customer experience.
Rocky Mountain Health Plans
- Hospital & Health Care
- Medium
Grand Junction, USA
Upland Panviva helped Rocky Mountain Health Plans improve call center agent retention by 70%. The company used Panviva to create... a process-driven content environment for agents. This made training faster and reduced misinformation. Agents found it easy to use and became more engaged. Productivity increased as agents accessed reliable information quickly.
Planned Parenthood
- Hospital & Health Care
- Large
New York, USA
Planned Parenthood used Upland Mobile Commons to help people enroll in health insurance. 949 people texted in to start the... process. 48% of respondents were Spanish speakers. 18% got connected to in-person enrollment help right away. 28% began the enrollment process. Text messaging made it easy to reach and support people quickly.
Utilities Case Studies and Customer Success Stories with Objectif Lune
UK Power Networks
- Utilities
- Large
London, UK
UK Power Networks used the Rant & Rave Platform to improve customer feedback collection. They wanted to act before issues... became complaints. The platform let 300 agents track satisfaction scores and call volumes. A recovery loop was set up to call every customer who gave a score of 8 or below. Last year, 34,000 customers affected by power cuts gave a perfect 10/10 score, showing strong results.
Upland Rant & Rave helped Scottish Water speed up customer feedback collection. They switched from postal surveys to real-time SMS,... calls, and emails. This led to a 50% response rate for SMS and 30% across all channels. Customer satisfaction rose to 88% and complaints dropped by 29%. Employee engagement also improved, with 95% of feedback about staff being positive.
TxMultilisting
- Health, Wellness And Fitness
- Small
USA
TxMultilisting used Upland InterFAX to help patients fax medical records safely. Patients can now apply to multiple kidney transplant lists... at once. The solution supports unlimited document faxing. This makes the organ transplant process easier and safer. TxMultilisting built a nationwide database with InterFAX to connect patients to life-saving care.
SPI Health and Safety
- Health, Wellness And Fitness
- Medium
Montreal, Canada
SPI Health and Safety used InGenius CTI to connect Cisco UCCX with Salesforce. This let them route calls based on... CRM data. They improved customer service by sending each call to the right agent. The integration helped them serve more industries as they grew. Customers now get faster, more personal support.
Insurance Case Studies and Customer Success Stories with Objectif Lune
UPMC Insurance Services Division
- Insurance
- Large
Pittsburgh, USA
UPMC Insurance Services Division used Upland Software’s Qvidian to manage over 200 proposals each year. Before Qvidian, teams struggled with... manual processes and missed RFP deadlines. Qvidian’s content library improved version control and increased content usage by 208% in one year. The division now meets all RFP deadlines and enjoys better teamwork. Qvidian’s features help keep proposal content fresh and easy to find.
RightAnswers helped Protective Life modernize its knowledge management. The company faced friction from unstructured search and low contributor confidence. Upland... Knowledge Services overhauled taxonomy, segmented content by role, and launched a new user interface. Training empowered staff to sustain the new system. Now, 1,500 users and 380+ contributors rely on a scalable, self-sustaining knowledge platform.
Wholesale Case Studies and Customer Success Stories with Objectif Lune
Wolseley
- Wholesale
- Large
Leamington Spa, UK
Wolseley used Adestra to deliver personalized, multi-channel experiences for their clients. They segmented customers and created tailored content for different... needs. With Adestra’s email editor, they built templates that sped up campaign creation. Wolseley used Fresh Relevance for automated product recommendations and cart abandonment emails. This led to higher open, clickthrough, and conversion rates.
Southern Glazer’s Wine & Spirits
- Wholesale
- Very Large
Miami, USA
InGenius Connector Enterprise helped Southern Glazer’s Wine & Spirits improve call capacity and user experience for inside sales and customer advocacy teams. The CTI solution... integrated with Salesforce and multiple phone systems, enabling accurate call tracking and reporting. Teams saw faster inbound response times, reduced abandonment rates, and better customer satisfaction metrics, including Net Promoter Score. Automated call logging and screen pop features made customer data instantly available, streamlining workflows and boosting productivity. Management gained visibility into call metrics, supporting compliance and fraud prevention.
Entertainment Case Studies and Customer Success Stories with Objectif Lune
WMEE-FM
- Entertainment
- Small
Fort Wayne, USA
WMEE-FM used a cutest baby photo contest to grow their Mom Squad newsletter. The contest brought in over 5,800 new... email opt-ins. More than 1,900 photos were submitted and 13,000 people voted. WMEE also gathered data on automotive purchase habits for future advertiser outreach. The campaign helped WMEE build a targeted email list and generate leads for advertisers.
Restaurants Case Studies and Customer Success Stories with Objectif Lune
Large pizza chain (unnamed)
- Restaurants
- Very Large
USA
Upland Mobile Messaging powered a viral keyword campaign for a major pizza chain. The campaign offered free pizza to the... first 100,000 people who texted a keyword, driving 100,000 opt-ins in under 12 hours and 160,000 total. Social media promotion fueled rapid growth. The chain collected both mobile numbers and email addresses, expanding their marketing lists. Upland provided real-time support, ensuring a smooth campaign and improved customer engagement.
The Jamieson Consultancy
- Marketing And Advertising
- Small
UK
Adestra helped The Jamieson Consultancy automate email campaign creation. Before, building an HTML email took 4 to 12 hours. With... a custom WordPress plugin using the Adestra API, they now create emails in 5 to 30 minutes. The plugin lets users import content, customize campaigns, and send emails directly from WordPress. This saves hours and lets the team focus on email marketing strategy.
Uvalde County Elections Office
- Government Administration
- Small
Uvalde, USA
FileBound helped Uvalde County Elections Office digitize voter records for over 17,000 residents. The office needed to meet changing voting... regulations and improve data security. FileBound replaced manual processes, making voter registration faster and more secure. Staff quickly adopted the new system with little training. The solution cut printing and scanning costs and improved disaster recovery. Public access to voter applications also increased through online forms.
Internet Case Studies and Customer Success Stories with Objectif Lune
WhichBingo
- Internet
- Small
Leeds, UK
Adestra helped WhichBingo boost email deliverability from a peak of 40% to as high as 96%. The company faced issues... with spam filters and low engagement due to industry challenges and past practices. Adestra performed a deliverability audit and recommended changes to email structure and data management. WhichBingo reduced spam rating from 3.1 to 0 and cut bounces from 969 to as few as 5 per month. The partnership led to higher inbox placement and improved subscriber engagement.
Other Industry Case Studies and Success Stories with Objectif Lune
WMBF-TV
- Broadcast Media
- Medium
Myrtle Beach, USA
WMBF-TV used Upland Second Street’s Best Of platform to run a multi-phase ballot program. The station generated $282,000 in revenue... and saw 14% year-over-year growth. They gained 3,500 new newsletter opt-ins and 3,300 new audience members. Advertisers who bought packages were 60% more likely to win. The program increased engagement and strengthened advertiser relationships.
Wendy Davis for Governor Campaign
- Political Campaigns
- Small
USA
Upland Mobile Messaging helped the Wendy Davis for Governor Campaign grow a mobile list to tens of thousands of Texas voters in three months. The campaign used... SMS to reach college students and Spanish-speaking communities. A strong call-to-action from Wendy Davis led to a 97% increase in subscriptions in one week. The campaign used advanced segmenting and bilingual messaging to engage and mobilize supporters. These tactics drove voter registration and turnout across the state.
Wendy Davis for Governor Campaign
- Political Campaigns
- Small
USA
Upland Mobile Messaging helped the Wendy Davis for Governor Campaign grow its mobile list to tens of thousands of Texas voters in three months. The campaign used... SMS to reach college students and Spanish-speaking communities. A strong call-to-action from Wendy Davis led to a 97% increase in subscriptions in one week. The campaign used advanced segmenting and bilingual messaging to engage and mobilize supporters. These tactics drove voter registration and turnout for the 2014 Texas midterm elections.
A billion-dollar multinational mining organization
- Mining
- Large
BA Insight for mining helped a large multinational mining company analyze hundreds of thousands of PDF soil sample documents. The company used... AI and machine learning to tag and organize data, making it easy to find valuable mining sites. Decision makers accessed information faster and more accurately. This improved visibility and speed led to better business decisions and a competitive edge.
Service Bureau Jansen used OL Connect to automate document creation and print routines. They eliminated manual tasks and streamlined workflows,... which sped up customer delivery and reduced errors. The solution enabled them to offer digital and multi-channel communications, expanding beyond print. As a result, they cut costs, improved customer satisfaction, and increased revenue. OL Connect integrated with their systems for flexible, efficient print production.