Real-World Case Studies and Customer Success Stories with Matrix42 AG

Matrix42 helped the University of Vienna manage 12,000 workspaces and 268 software products. The university used Matrix42 for unified device... and software asset management. IT staff gained daily compliance reports and full transparency over licenses and costs. Users accessed licensed software through a self-service portal. Since 2015, 112,000 orders and 265,000 transactions were processed. The solution improved control, automation, and audit readiness.
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Matrix42 helped Haaga-Helia University of Applied Sciences bring AI into IT service management. The team started with a small, practical... pilot focused on staff IT questions. They improved their knowledge base, making guides text-based and bilingual, and set strict access controls for security. The AI proved stable and consistent, with no major issues or negative user feedback. The project built a strong foundation for future AI expansion and improved support processes.
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Matrix42 Enterprise Service Management helped Savonia University of Applied Sciences resolve ICT support tickets 76% faster. The university unified seven... service areas on one platform, serving over 9,600 users. Staff and students now use a central self-service portal for all requests. Structured forms and automated workflows reduced manual work and improved transparency. Customer satisfaction is measured after every service interaction, driving ongoing improvements.
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WinNova used Tiera Service Management on the Matrix42 platform to improve IT support. Before, staff made requests by email or... in person, causing confusion and delays. The new system created a single place for all support requests, making it easier to track and resolve issues. Staff now use structured forms, which helps solve problems faster and reduces unnecessary requests. The number of informal support calls has dropped, and support teams work more efficiently. Other departments are interested in using the system too.
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Matrix42 helped the University of Vienna standardize software asset management. The university replaced two old systems with one integrated solution.... IT managers now track assets, licenses, and costs in a single system. They process 265,000 transactions and manage 19,200 clients. The solution supports 268 software products on a rental basis. Daily reports give better control and compliance for the entire campus.
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Matrix 42 helped the University of Eastern Finland digitalize service processes across the organization. UEF deployed IT service management and... enterprise service management solutions, including incident, service request, change, and asset management. A self-service portal now serves both employees and students, streamlining hardware and software orders. The platform improved knowledge-based management, increased visibility, and enabled new use cases for curriculum designers. UEF reports better cooperation between units and easier identification of cost factors and recruitment needs.
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Matrix 42 Knowledge discovery helped the Finnish National Agency for Education manage a surge in language certificate test inquiries. The agency faced... overwhelming demand, with hundreds of calls and emails during peak periods. Matrix 42's conversational AI was quickly implemented, using existing website content to answer common questions. The solution reduced repetitive support requests and gave users instant answers. The support team now focuses on complex issues, and user satisfaction has improved.
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Matrix 42 Enterprise Service Management helped Savonia University of Applied Sciences centralize seven service areas onto one platform. The university achieved... a 76% improvement in ICT ticket resolution time. Over 9,600 users now access a single portal for all support needs. Manual work decreased as structured forms reduced follow-up communication. Service request visibility and user satisfaction tracking improved across departments.
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Matrix 42 Enterprise Service Management helped Savonia University of Applied Sciences centralize seven service areas onto one platform. The university achieved... a 76% improvement in ticket resolution time for ICT support. Over 9,600 users now access a single portal for all service requests. Structured forms and automated workflows reduced manual work and improved transparency. The platform supports IT, student services, communications, travel, library, information security, and quality management.
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Matrix42 ITSM helped Laurea University of Applied Sciences improve support service processes for 20,000 users. The university needed a modern,... mobile-accessible solution to serve both staff and students. Matrix42 delivered a one-stop platform for incident management, service requests, and feedback. The project finished ahead of schedule. Laurea now benefits from better productivity, cost savings, and user-friendly service management.
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Matrix42 Enterprise Service Management helped Savonia University of Applied Sciences resolve ICT support tickets 76% faster. The university centralized seven... service areas onto one platform, serving over 9,600 users. Staff and students now submit and track requests through a single portal. Structured forms and automated workflows reduced manual work and improved transparency. Customer satisfaction is measured after every service interaction.
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Haaga-Helia University of Applied Sciences used Matrix42 to add AI to its IT service management. The team started with a... small pilot focused on staff IT questions. They improved their knowledge base and made it available in Finnish and English. Strict controls kept sensitive data safe. The AI gave stable and consistent answers, building trust. Now, Haaga-Helia plans to expand AI to more users and automate more requests.
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Matrix 42 Intelligence helped the Finnish National Agency for Education manage a surge in language certificate test inquiries. The agency faced... overwhelming demand, with hundreds of calls and emails during peak periods. Matrix 42 Knowledge discovery used conversational AI to answer common questions instantly. This reduced repetitive support requests and improved user experience. The support team now focuses on complex issues, while users get fast, accurate answers online.
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Matrix42 helped the University of Vienna standardize software asset management. The university replaced two old systems with one integrated solution.... They now track assets, licenses, and costs in a single platform. IT managers get daily reports for better control. The solution manages 19,200 clients and 268 software products. Since 2015, it has processed 265,000 transactions.
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Matrix42 platform helped the University of Eastern Finland digitalize service management across the organization. UEF used Matrix42 for IT service... management, enterprise service management, incident management, asset management, and a self-service portal. The platform improved knowledge-based management, made cost and recruitment needs easier to identify, and increased visibility across units. UEF's Centre for Continuous Learning now uses Matrix42's ticketing system to help students more efficiently. Reports from Matrix42 provide data for analyzing resources and contributions.
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Matrix42 helped the University of Eastern Finland digitalize service management across the organization. UEF deployed IT service management, enterprise service... management, and a self-service portal for staff and students. The platform improved knowledge-based management and made it easier to identify cost factors and recruitment needs. UEF’s Centre for Continuous Learning now uses Matrix42’s ticketing system to help students. The solution increased visibility and improved cooperation between units.
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Matrix42 Knowledge discovery helped the Finnish National Agency for Education handle a surge in language certificate test inquiries. The conversational AI... answered common questions about test registration, dates, and results. This reduced repetitive calls and emails, freeing staff to focus on complex issues. Users now get instant answers, improving satisfaction. The agency gained insights into frequent questions, helping refine website content and communication.
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Matrix42 helped the city of Tampere move from on-premise IT to a secure private cloud. Tampere consolidated over 500 applications... into one system, improving data quality and transparency. Local language support and compliance with Finnish regulations were key. Teams now create custom reports and manage assets more easily. The city benefits from flexible self-service and strong local support.
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Matrix42 helped Region Gävleborg replace old ITSM systems. The new platform improved integration with external partners. Case handling times are... now shorter. Staff use a single portal for all requests. Data quality and transparency increased. More departments now use the same system, making IT management easier.
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Matrix42 helped the City of Södertälje and Telge Group automate workflows across departments. Manual invoicing that took over a week... now finishes in just a few hours. QR-based room reporting and keyword-based case routing improved efficiency. Controllers gained more autonomy and control over processes. The partnership with Matrix42 consultants enabled flexible, tailored solutions. Transparent workflows and automation reduced administrative time and increased control.
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Matrix42 helped Tammerfors stad move from on-premises IT to a private cloud. The city consolidated over 500 applications into one... system, improving data quality and resource management. Matrix42 enabled compliance with Finnish regulations and provided local language support. The IT team gained flexibility and could create custom reports. Local partners ensured smooth implementation and ongoing support.
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Matrix42 helped Region Gävleborg improve IT service management. The region replaced old systems with Matrix42, leading to shorter lead times... and better integration with partners. Employees now use a single portal for all cases, making workflows faster and more transparent. Data quality improved with validated forms, reducing follow-up questions. The region plans to add AI for more automation in case management.
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Matrix42 helped Region Gävleborg replace old ITSM systems. The new platform improved integration with external partners. Staff now use a... single portal for all requests. Case handling is faster and more accurate. Data quality is higher and users get better self-service. The region plans to add AI for more automation.
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Matrix42 IGA helped Metsähallitus modernize identity management. The new system replaced two older solutions that were hard to use. Metsähallitus... saw faster onboarding and offboarding, saving time. The cloud-based portal made it easy for users to manage their own identities. Security and compliance needs were fully met. The project went live in less than 9 months, much faster than average.
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Matrix42 helped the City of Södertälje and Telge Group automate IT workflows. Manual invoicing that took over a week now... finishes in a few hours. The team uses QR codes for room issue reporting and keyword-based case routing. Controllers gained more autonomy and control. Matrix42’s flexibility lets them build custom processes for different departments. The partnership with Matrix42 consultants is strong and responsive.
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Matrix42 helped the City of Tampere move from on-premises IT to a secure private cloud. The city consolidated over 500... applications into one system, improving data quality and resource transparency. Localized support and Finnish-language compliance were key. Teams now create custom reports and manage assets more efficiently. The solution supports over 340,000 residents across 9 municipalities.
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Conversational AI from Matrix42 helped the Finnish National Language Certificate Administration manage national language exams more efficiently. The solution automated... key processes and improved service management. This led to faster handling of exam-related tasks. The administration saw better process efficiency and smoother operations. Matrix42's AI tools supported digital transformation in the public sector.
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Matrix42 IGA helped Metsähallitus replace an outdated identity management system. The new solution made onboarding and offboarding faster and easier.... End-users now have a self-service portal for managing identities. Security and GDPR compliance improved with the cloud-based service. The project was completed in less than 9 months, much faster than average. Metsähallitus plans to expand the use of Matrix42 IGA.
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Matrix42 helped the City of Tampere move from on-premises IT to a secure private cloud. The city consolidated over 500... apps into one system, improving data quality and resource transparency. Localized support ensured compliance with Finnish regulations. Teams gained self-service flexibility and better reporting tools. The solution made asset management easier and future-proofed the city's IT.
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Sollentuna kommun's IT department switched from a large American system to Matrix42. The new solution fit their workflows and made... it easy to launch new internal processes. Matrix42 let them manage incidents, changes, and service requests in one platform. The system is easy to use and does not require coding for customization. Sollentuna kommun reduced consultant costs and no longer needs to maintain their own servers.
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Matrix 42 helped FAYAT Group manage PC infrastructure across 160 subsidiaries. FAYAT needed a scalable solution for 8,000 workplaces. Matrix... 42 was chosen after real-world tests for its broad features and adaptability. The solution unified technical and administrative workplace management. FAYAT now benefits from software standardization, IT service management, and automated workflows.
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Matrix42 Digital Workspace Management helped HABAU GROUP automate asset, service, and process management across 18 companies. The group unified three... IT departments and enabled 3,000 employees to order IT services and hardware through a self-service portal. Matrix42 replaced manual asset and license management, reducing costs and risks while improving transparency. Only three IT staff now manage the entire tool for the group. The solution is popular with users and IT, supporting future automation and self-service expansion.
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Viio’s platform helped Trackunit gain visibility into all software licenses across the company. Trackunit saved €100K and over 500 hours... each year by optimizing software usage and contracts. The solution identified unused licenses and improved contract negotiations. Real-time analytics revealed areas for cost savings and efficiency. Trackunit now has better control over software assets and spending.
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Matrix42 Enterprise Service Management helped GLB Group centralize and digitalize service processes. The company set up a service desk in... one week, now handling IT and business service requests through a single portal. Employees can track requests and approvals, while IT gains better visibility into devices and services. Integration with business systems automates internal billing and vehicle procurement. The platform supports 400+ services and is expanding to more business areas, making processes transparent and efficient.
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Matrix42 Intelligent Service Management helped FAYAT manage IT across 160 companies and 8,000 locations. Employees now request and download software... easily and access enterprise data from multiple interfaces. The IT service manager can oversee complex infrastructures and maintain high service quality. Standardized software ensures compliance and simplifies audits. Incident, request, and change management are now much easier for FAYAT's teams.
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Matrix42 Enterprise Service Management helped ALHO Group Services GmbH digitize and automate service processes. Before, ALHO managed tasks with email... and spreadsheets. Now, IT and business units use a single ticketing system and automated workflows. HR onboarding and fleet management are faster and more accurate. ALHO reduced extra work, improved data quality, and increased efficiency across the company.
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Matrix42 IGA helped A-Insinöörit cut onboarding time from over a day to just 5 minutes. The company replaced a rigid,... outdated system with a single cloud platform for identity and access management. Matrix42 IGA improved transparency, auditability, and user-friendliness. Now, access rights for new and departing employees are managed quickly and securely. Reports for audits and compliance are easy to generate, supporting ISO 27001 standards.
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Matrix42 Enterprise Service Management helped Habau Group automate IT asset and service management. The company unified three IT departments and... replaced manual processes. 3,000 employees now use a self-service portal to request services, hardware, and software. Only three employees are needed to manage the entire tool. The solution improved collaboration and reduced manual workload.
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Matrix42 IGA helped A-Insinöörit improve identity and access management. The company replaced a rigid system with Matrix42's cloud-based platform. Onboarding... new employees now takes 5 minutes instead of over a day. Access rights for departing staff are revoked just as quickly. The solution supports ISO 27001 compliance and makes audits easier. Users find the platform transparent and user-friendly.
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Viio’s platform helped Trackunit gain visibility into all software licenses across the company. Trackunit used Viio to identify unused licenses... and optimize software spending. The solution saved Trackunit €100K and over 500 hours each year. Real-time analytics revealed shadow IT and improved contract negotiations. Trackunit now makes better decisions about which software to keep or remove.
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Matrix42 Digital Workspace Management helped HABAU GROUP automate IT assets, services, and processes. The company unified three IT departments and... replaced manual asset management. Employees now use a self-service portal to order hardware, software, and services. Only three staff manage the entire tool for 3,000 users. The solution improved efficiency, reduced costs, and increased transparency across the group.
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Matrix42 Enterprise Service Management helped GRIMME move from manual, patchwork IT to a unified system. Before, GRIMME managed tickets and... assets with email and spreadsheets, lacking transparency and automation. With Matrix42, they now use integrated modules for service desk, asset management, and software distribution. This change brought more clarity, better ticket tracking, and easier IT service requests. GRIMME reports lower costs, improved compliance, and simpler processes for IT and users.
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Matrix42 ITSM helped WITTMANN Group unify two IT departments after a major acquisition. The company replaced three ticket systems and... manual processes with a single service desk and knowledge base. This improved incident management, enabled flexible task assignment, and broke down silos across locations. The new service portal will let users report faults and order hardware with simple approval workflows. WITTMANN expects faster processes, lower costs, and better compliance from the Matrix42 solution.
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Matrix42 Intelligent Service Management helped WITTMANN Group unify IT operations after merging two departments. The company replaced three ticket systems... with a single service desk, improving coordination and knowledge sharing. Users now benefit from a transparent service portal for reporting issues and tracking requests. The onboarding process automates hardware orders and access approvals, saving time and reducing costs. WITTMANN Group saw faster processes, lower costs, and better compliance with Matrix42.
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Matrix42 Professional helped Vaisala centralize IT support into one portal. Before, support was spread across many platforms, causing delays and... confusion. With Matrix42, users found help faster and IT teams managed tickets more easily. Ticket handling sped up and service quality improved. Employees now have a simple, reliable way to get IT support, raising satisfaction.
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Matrix42 helped SIEGENIA automate over 50 workflows, saving more than 500 hours each year. The company used Matrix42 to manage... IT and business processes, including e-commerce and supplier onboarding. Automated workflows for Microsoft Teams creation and IT asset retirement cut manual work by hundreds of hours. SIEGENIA gained better data quality and transparency for cost allocation. The partnership enabled SIEGENIA to focus on innovation and achieve enterprise-level efficiency.
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Matrix42 Service Catalog replaced Infineon's complex in-house IT service platform. The new solution is easy for all users and reduced... IT support needs. Over 9,000 IT orders were processed in the first weeks. 80% of services are now automated, saving time and money. Infineon gained better reporting and higher end-user satisfaction. The system paid off within 12 months.
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Matrix 42 Enterprise Service Management replaced a fragmented email-based system for a global recycling technology company. The new platform centralized... all customer inquiries, automated workflows, and improved transparency. Teams now use standardized processes and dashboards to track every request. Service Level Agreements help prioritize urgent issues, raising customer satisfaction. The company now handles complex service operations efficiently and can scale for future growth.
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Matrix42 Enterprise Service Management helped Endress+Hauser Flow rebuild its helpdesk and expand to business process management. The solution supports IT,... HR, and production workflows, including onboarding and next level support. Around 15,000 users worldwide use the self-service portal for service requests and incident tracking. Endress+Hauser Flow improved communication, standardized processes, and increased user satisfaction. The company now handles service processes more transparently and efficiently.
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Matrix 42 helped SIEGENIA automate over 50 workflows, saving more than 500 hours each year. The solution replaced manual IT... and business processes, including asset retirement and Microsoft Teams setup. SIEGENIA gained full transparency into service usage and costs. The IT team now manages 8,300 assets and 1,800 accounts with ease. The partnership ensures compliance and local support under German law.
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Matrix42 helped SIEGENIA automate over 50 workflows, saving more than 500 hours each year. The company used Matrix42's platform to... manage IT and business processes, including e-commerce and supplier onboarding. Automated workflows like Microsoft Teams creation and IT asset retirement reduced manual work and improved transparency. SIEGENIA gained better data quality, enabling precise cost allocation and ongoing cost optimization. The partnership with Matrix42 supports SIEGENIA's focus on innovation and efficiency.
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Matrix42 Enterprise Service Management helped GRIMME move from manual IT processes to a single, integrated system. Before, GRIMME managed tickets... and assets with email and manual lists, causing confusion and wasted time. With Matrix42, they now track tickets, manage assets, and handle software orders in one place. The IT team has more transparency and better data. This change made IT support easier and improved how they serve users. Costs went down, and processes became simpler, though exact savings were not measured.
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Matrix 42 Unified Endpoint Management helped CoServ move from manual IT asset management to a centralized, automated system. CoServ reduced failed... software patches by 90% within weeks. The solution cut software deployment times from days to hours. CoServ now manages 650 computers and 200 mobile devices with greater reliability and less downtime. The company gained confidence in data accuracy and compliance, improving service quality for its users.
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Matrix 42 Service Desk helped Stadtwerke Speyer GmbH move from manual spreadsheets to an automated system for asset inventory and security incident auditing. The company needed... a flexible solution to keep up with changing audit and compliance rules. By extending their existing Matrix 42 platform, they improved transparency and reduced compliance risks. Auditors praised the clear workflows. Stadtwerke Speyer won a Matrix 42 Customer Innovation Award for their solution enhancements.
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Caruna used Matrix42 IGA with ITSM to improve access management. Manual processes slowed user account creation and made security hard.... Matrix42 automated user management and made access rights transparent. Support requests dropped by 30%. Partner account setup time fell from over a day to minutes. Caruna now has clear, fast, and secure access management for internal and external users.
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Matrix 42 IGA helped Caruna automate access management for 250 internal users and 1,000 contractors. Manual credential processes were replaced... with one-click automation, improving security and transparency. Support ticket volumes dropped by 30%. Processing times for partner accounts fell from over a day to just minutes. Caruna now benefits from better audit capabilities and a unified, easy-to-use system.
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Matrix 42 IGA helped Caruna, Finland's largest electricity distributor, automate access management. Manual processes were replaced with automated credential creation... and self-service approval workflows. The solution reduced support requests by 30% and cut partner account processing from over a day to minutes. Caruna gained better audit transparency and improved security. The integration with ITSM enabled fast deployment and ongoing efficiency gains.
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Matrix42 helped ALBA Group automate IT service management for 120 locations. The company used a self-service portal to standardize telecom... service requests and automate onboarding. Integration with third-party systems like Deutsche Telekom and Dracoon improved billing and secure data sharing. ALBA Group gained better cost transparency and reduced manual IT processes. The solution simplified IT ticket handling and asset management across the organization.
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Matrix42 IGA and ITSM helped Caruna, Finland's largest electricity distributor, automate access management. Manual processes were replaced with automated credential... creation, improving security and transparency. Caruna reduced support requests by 30% and cut partner account processing from over a day to minutes. The solution enabled better audit reporting and laid the groundwork for future development. Matrix42 IGA delivered fast value and streamlined user management for both internal staff and contractors.
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Matrix42 helped PayEx automate over 40 workflows and digitalize 14 processes. PayEx replaced its old system with Matrix42 to handle... more than just IT support. The new service management platform improved flexibility and internal collaboration. PayEx now manages requests and incidents more efficiently. Automation reduced processing times from thirty minutes to two minutes for some tasks.
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Viio helped Sambla gain control over compliance and shadow IT in their growing SaaS environment. Sambla struggled with hidden software,... unclear license flows, and compliance risks as their systems expanded. Viio's platform gave Sambla a single view of software usage, contracts, and compliance data. This made it easy to find unauthorized tools, remove unused licenses, and improve renewal decisions. Sambla reduced compliance risk, cut unnecessary costs, and improved teamwork between IT and procurement.
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Efecte helped PayEx build a digital service management system. PayEx automated workflows for support and business processes. The new system... improved flexibility and made internal collaboration easier. PayEx digitalized 14 processes and created over 40 business models. Automation sped up contract processing from thirty minutes to two minutes. The user experience improved across the organization.
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Matrix42 helped PayEx build a digital service management system. PayEx automated over 40 workflows and digitalized 14 processes. The new... system improved internal collaboration and user experience. Automation reduced handling times from thirty minutes to two. PayEx now manages more support areas than first planned. The platform's flexibility made it easy to expand digital processes.
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Viio’s SaaS Management Platform helped Sambla gain control over shadow IT and compliance risks. Sambla faced challenges with unmanaged tools,... license overspend, and regulatory exposure as their SaaS stack grew. Viio provided real-time visibility into application usage, compliance gaps, and redundant licenses. Sambla reduced compliance risk, improved license renewals, and identified unmonitored apps. Procurement and IT teams now collaborate using centralized data, supporting regulatory alignment and cost efficiency.
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Viio’s SaaS Management Platform helped Sambla tackle shadow IT and compliance risks as their SaaS stack grew. Sambla gained real-time... visibility into software usage, compliance gaps, and redundant licenses. The platform enabled centralized contract management and compliance reporting aligned with DORA standards. Sambla reduced compliance risk, avoided license overspend, and improved collaboration between IT and procurement. With Viio, Sambla now manages its SaaS tools with greater control and transparency.
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Matrix42 helped Cristal Union modernize its IT service processes. The cooperative improved user experience and support quality with a new... service portal. About 40% of support tickets now go through the portal, reducing email and phone requests. The IT team can resolve incidents faster and more efficiently. Cristal Union plans to expand IT asset management and knowledge management next.
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Matrix42 Enterprise Service Management helped Stiegl move from ad-hoc IT work to structured ITIL-based processes. Requests are now tracked, prioritized,... and resolved faster. The platform improved communication between IT and business teams. Integration with Azure Intune automated software deployments. Stiegl saw better service levels, fewer errors, and higher satisfaction. The brewery now plans to expand digital service management to more departments.
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Matrix42 helped Stiegl Brewery move from chaotic IT support to structured service management. Requests are now tracked, prioritized, and resolved... faster. The IT team uses Matrix42 to manage workflows and automate software deployments. Business departments benefit from clear processes and better communication. Stiegl reports higher efficiency, improved transparency, and greater satisfaction across teams.
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Matrix42 Enterprise Service Management helped Stiegl move from ad-hoc IT work to structured ITIL-based processes. Requests are now tracked, prioritized,... and resolved faster, improving transparency and reliability. Integration with Azure Intune enables automated software deployment, saving time and reducing errors. Internal customer satisfaction increased as workflows became clearer and more efficient. Stiegl now plans to expand digital service management to more departments and automate repetitive tasks.
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Matrix42 helped Cristal Union modernize its IT service management. The cooperative improved user experience and support quality by launching a... new service portal. Nearly 40% of support tickets now go through the portal, reducing email and phone requests. The IT team can resolve incidents faster and more efficiently. Cristal Union continues to expand digital tools for IT asset and problem management.
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Metacore used Matrix42 SaaS Management to gain full visibility into their SaaS tools. The company faced challenges with fragmented software... usage and rising costs as teams independently selected tools. Matrix42 enabled Metacore to track usage, centralize cost reporting, and identify unused licenses. This led to reduced SaaS spending and more efficient renewal processes. Metacore now has better governance and ongoing optimization for their software lifecycle.
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Metacore used Matrix42 SaaS Management to gain full visibility into its SaaS tools. The company faced challenges with fragmented software... usage and uncontrolled spend as it grew. Matrix42 enabled Metacore to track usage, centralize cost reporting, and eliminate unused subscriptions. This led to reduced SaaS spend and more efficient renewal processes. Metacore also improved governance and decision making with data-driven insights.
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Viio’s intelligent spend optimization platform helped Better Collective, a digital sports media group with 1,500 employees, gain control over their expanding software assets. The company struggled... with decentralized IT budgeting and lacked visibility into SaaS usage after rapid growth and acquisitions. Viio enabled seamless discovery of shadow IT, tracked software usage, and provided data for better vendor negotiations. Better Collective quickly identified redundant subscriptions, achieved cost savings, and gained a centralized view of their tech stack. The platform delivered actionable insights, supporting smarter decisions and improved IT cost control.
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Viio helped Better Collective, a digital sports media group with 1,500 employees, gain control over their software assets. The company struggled... with decentralized IT budgeting and a lack of transparency in SaaS usage due to rapid growth and acquisitions. Viio’s platform uncovered shadow IT, tracked software usage, and provided data for better vendor negotiations. Better Collective quickly identified redundant subscriptions, achieved cost savings, and gained a centralized view of their tech stack. The solution enabled more informed decisions and improved IT cost control.
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Viio helped Vincit, a software development agency, save money and control software spending. After a merger, Vincit faced fragmented IT... systems and poor visibility into software use. Viio's platform gave Vincit a clear view of all licenses and improved procurement. Vincit cut costs by finding unused licenses and improved security. The IT team became more efficient and employees gained better control over their software needs.
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Matrix42 Enterprise helped SPIRIT/21 AG modernize IT service management. The company unified all ITSM processes on one platform. Automation increased... and manual work dropped. Service delivery became faster for both internal teams and customers. AI-driven features improved ticket resolution and service quality. SPIRIT/21 AG now supports growth and better customer satisfaction across the DACH region.
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Matrix 42 Enterprise helped Mediterra Datacenters centralize IT service desk and asset management. The company faced growing complexity in managing... assets and service tickets for both internal teams and external clients. Matrix 42 provided a single system for ticket handling, reporting, and deployment across machines. This improved visibility, streamlined operations, and enabled faster response times. Mediterra Datacenters can now expand IT service capabilities as business needs grow.
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Viio helped Vincit, a software development agency, manage fragmented IT systems after a major merger. Vincit used Viio's software asset... management platform to track all software licenses and control spending. The solution enabled Vincit to save money by optimizing license agreements and identifying unused licenses. Vincit improved visibility, enhanced security, and freed up its IT team for strategic work. Employees now have better insight into their software usage and needs.
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Matrix42 Software Asset Management helped Basler Kantonalbank (BKB) achieve full license compliance and reduce costs. BKB managed over 100 applications... and needed transparent, efficient license management. Matrix42 enabled quick license data capture, automated compliance checks, and special add-ons for major software vendors. BKB reallocated unused licenses, saving significant investment, and improved audit readiness. Monthly reviews with Crayon ensured ongoing optimization and risk reduction.
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Matrix 42 helped PayEx modernize its service management. PayEx replaced its old system with Matrix 42 to automate workflows and... digitize support processes. The new platform improved flexibility, collaboration, and user experience. PayEx created over 40 workflows and digitized 14 processes. Automation reduced contract processing times from thirty minutes to two. PayEx now manages more business functions and plans to expand reporting with Power BI.
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Matrix 42 Enterprise helped Donner & Reuschel AG unify IT service management, software asset management, and identity governance. The bank needed... to improve efficiency, security, and compliance in a regulated environment. Matrix 42 provided a centralized platform for ITSM, SAM, and IGA, standardizing workflows and supporting regulatory needs. The solution increased transparency, reliability, and process consistency. Donner & Reuschel AG now benefits from integrated, compliant IT operations and is positioned for future innovation.
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Matrix 42 Service Catalog replaced Infineon's complex in-house IT service management tool. The new solution is easy for all users... and automates 80% of IT services. Infineon processed over 9,000 IT orders in the first weeks. IT support efforts dropped and reporting improved. The platform integrates with SAP and supports global operations.
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Matrix42 Enterprise Service Management replaced a fragmented email-based system for a global recycling technology leader. The company gained end-to-end transparency... and standardized workflows. Automated dashboards and self-service tools improved customer satisfaction. Service Level Agreements and real-time reporting enabled better prioritization and workload management. The new platform streamlined spare parts orders and reduced lost inquiries. Matrix42 helped the company deliver faster, more reliable customer service.
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Matrix42 Professional helped Avarn Security Finland modernize its IT service management. The company replaced manual processes with a self-service portal,... improving efficiency. Matrix42 Intelligence enabled faster issue resolution, even at night, raising user satisfaction. The new CMDB helped phase out old systems and cut costs. Structured workflows and clear cost overviews freed up time for the team. Avarn Security now plans to expand Matrix42 use beyond IT.
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Matrix42 Professional helped Avarn Security Finland fix IT system problems for 3,000 employees. The company replaced old, complex IT processes... with a modern ITSM solution. They used a self-service portal and CMDB for better workflow and cost control. Matrix42 Intelligence improved service desk speed, especially at night. The changes led to higher productivity, cost savings, and better user satisfaction.
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Avarn Security Finland used Matrix42 Professional to modernize its IT service management. The company unified its IT processes and improved... control with a new ITSM platform and CMDB. A self-service portal replaced manual tools, saving time and lowering costs. Matrix42 Intelligence enabled faster ticket resolution, even at night, raising user satisfaction. The solution helped phase out old systems and deliver clear cost savings.
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Matrix42 Professional helped Avarn Security Finland improve IT efficiency. The company used AI-powered service management to streamline operations. Matrix42 enabled... better asset management and automation. The solution aimed to save time and reduce costs. Avarn Security Finland benefited from more productive IT services.
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