Matrix42 Overview

Matrix42 offers flexible IT platforms and solutions to enhance efficiency. Service desks are automated, optimizing IT infrastructure performance.

Use Cases

Customers recommend Measuring Customer Satisfaction, Measuring Net Promoter Score, Market Research, as the business use cases that they have been most satisfied with while using Matrix42.

Other use cases:

  • Contract Management
  • Offer Management
  • License Management
  • Workflow Management
See all use cases See less use cases

Business Priorities

Enter New Markets Internationally Or Locally and Improve Visibility are the most popular business priorities that customers and associates have achieved using Matrix42.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
See all business priorities See less business priorities

Matrix42 Use-Cases and Business Priorities: Customer Satisfaction Data

Matrix42 works with different mediums / channels such as Promotions.

Reviews

"...Anyone who values user satisfaction should use Enterprise Manager for SCCM from Matrix42...." Peer review by Andreas Romer, Director Support Center Desktop, ZF Friedrichshafen AG

Peer review evidence (same sources as the product rating summary)

"...Anyone who values user satisfaction should use Enterprise Manager for SCCM from Matrix42...." Peer review by Andreas Romer, Director Support Center Desktop, ZF Friedrichshafen AG
"...For more information about the Net Promoter Score, click here. ..." Digital Workspace Management Simplify & Secure Digital Work
"...Market study KuppingerCole Leadership Compass Unified Endpoint Management...." Digital Workspace Management Simplify & Secure Digital Work

Matrix42, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Matrix42 Customer wins, Customer success stories, Case studies

How can Matrix42 optimize your Measuring Customer Satisfaction Workflow?

11 buyers and buying teams have used Cuspera to assess how well Matrix42 solved their Collaboration and Productivity needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

 

CoServ - Utilities - Medium

Corinth, USA

Matrix 42 Unified Endpoint Management helped CoServ move from manual IT asset management to a centralized, automated system. CoServ reduced failed software patches by 90% within weeks. The solution c...ut software deployment times from days to hours. CoServ now manages 650 computers and 200 mobile devices with greater reliability and less downtime. The company gained confidence in data accuracy and compliance, improving service quality for its users.

 

University of Vienna - Education - Very Large

Vienna, Austria

Matrix42 helped the University of Vienna manage 12,000 workspaces and 268 software products. The university used Matrix42 for unified device and software asset management. IT staff gained daily compl...iance reports and full transparency over licenses and costs. Users accessed licensed software through a self-service portal. Since 2015, 112,000 orders and 265,000 transactions were processed. The solution improved control, automation, and audit readiness.

 

Basler Kantonalbank (BKB) - Banking - Large

Basel, Switzerland

Matrix42 Software Asset Management helped Basler Kantonalbank (BKB) achieve full license compliance and reduce costs. BKB managed over 100 applications and needed transparent, efficient license manag...ement. Matrix42 enabled quick license data capture, automated compliance checks, and special add-ons for major software vendors. BKB reallocated unused licenses, saving significant investment, and improved audit readiness. Monthly reviews with Crayon ensured ongoing optimization and risk reduction.

 

FAYAT Group - Construction - Very Large

Bordeaux, France

Matrix 42 helped FAYAT Group manage PC infrastructure across 160 subsidiaries. FAYAT needed a scalable solution for 8,000 workplaces. Matrix 42 was chosen after real-world tests for its broad feature...s and adaptability. The solution unified technical and administrative workplace management. FAYAT now benefits from software standardization, IT service management, and automated workflows.

 

Infineon Technologies AG - Semiconductors - Very Large

Munich, Germany

Matrix 42 Service Catalog replaced Infineon's complex in-house IT service management tool. The new solution is easy for all users and automates 80% of IT services. Infineon processed over 9,000 IT or...ders in the first weeks. IT support efforts dropped and reporting improved. The platform integrates with SAP and supports global operations.

 

Stadtwerke Speyer GmbH - Utilities - Medium

Speyer, Germany

Matrix 42 Service Desk helped Stadtwerke Speyer GmbH move from manual spreadsheets to an automated system for asset inventory and security incident auditing. The company needed a flexible solution to... keep up with changing audit and compliance rules. By extending their existing Matrix 42 platform, they improved transparency and reduced compliance risks. Auditors praised the clear workflows. Stadtwerke Speyer won a Matrix 42 Customer Innovation Award for their solution enhancements.

Matrix42 – the ERP system for IT: Matrix42 Digital Workspace Management at ALBA Group

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Peers used Matrix42 for measuring customer satisfaction and measuring net promoter score

Matrix42 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (2)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

3.69/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (2)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

3.69/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Matrix42

Top Failure Risks for Matrix42

Matrix42 AG Profile

Company Name

Matrix42 AG

Company Website

https://www.matrix42.com/en

Year Founded

1992

HQ Location

Frankfurt, Germany

Employees

501-1000

Social

Financials

PRIVATE