Matrix42 - Collaboration and Productivity: Use Cases, Capabilities & Competitors

Matrix42 Intelligent Service Management helped WITTMANN Group unify IT operations after merging two departments. The company replaced three ticket systems with a single service desk, improving coordi...nation and knowledge sharing. Users now benefit from a transparent service portal for reporting issues and tracking requests. The onboarding process automates hardware orders and access approvals, saving time and reducing costs. WITTMANN Group saw faster processes, lower costs, and better compliance with Matrix42.
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WinNova used Tiera Service Management on the Matrix42 platform to improve IT support. Before, staff made requests by email or in person, causing confusion and delays. The new system created a single ...place for all support requests, making it easier to track and resolve issues. Staff now use structured forms, which helps solve problems faster and reduces unnecessary requests. The number of informal support calls has dropped, and support teams work more efficiently. Other departments are interested in using the system too.
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Viio helped Vincit, a software development agency, save money and control software spending. After a merger, Vincit faced fragmented IT systems and poor visibility into software use. Viio's platform ...gave Vincit a clear view of all licenses and improved procurement. Vincit cut costs by finding unused licenses and improved security. The IT team became more efficient and employees gained better control over their software needs.
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Matrix42 Professional helped Vaisala centralize IT support into one portal. Before, support was spread across many platforms, causing delays and confusion. With Matrix42, users found help faster and ...IT teams managed tickets more easily. Ticket handling sped up and service quality improved. Employees now have a simple, reliable way to get IT support, raising satisfaction.
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Matrix42 Service Management helped Vepsäläinen handle a surge in online orders during COVID-19. The Finnish retailer needed a better tool after their customer service email system crashed. Matrix42's... ITSM solution was implemented in a few months. The new system saved time, improved productivity, and boosted job satisfaction. It also made work more transparent and reduced stress for the team. Reporting and categorization features helped manage customer feedback and organize tasks.
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Matrix42 helped the University of Vienna standardize software asset management. The university replaced two old systems with one integrated solution. IT managers now track assets, licenses, and costs... in a single system. They process 265,000 transactions and manage 19,200 clients. The solution supports 268 software products on a rental basis. Daily reports give better control and compliance for the entire campus.
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