Matrix42 Overview

Matrix42 offers flexible IT platforms and solutions to enhance efficiency. Service desks are automated, optimizing IT infrastructure performance.

Use Cases

Customers recommend Measuring Customer Satisfaction, Measuring Net Promoter Score, Market Research, as the business use cases that they have been most satisfied with while using Matrix42.

Other use cases:

  • Contract Management
  • Offer Management
  • License Management
  • Workflow Management
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Business Priorities

Enter New Markets Internationally Or Locally and Improve Visibility are the most popular business priorities that customers and associates have achieved using Matrix42.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
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Matrix42 Use-Cases and Business Priorities: Customer Satisfaction Data

Matrix42 works with different mediums / channels such as Promotions.

Reviews

"...Client Management offers three main advantages for our IT department and for the company as a whole...." Peer review by Remo Leone, Head of IT Infrastructure, USM

Matrix42, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Matrix42 Customer wins, Customer success stories, Case studies

How efficiently Does Matrix42 manage your Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Matrix42 solved their Collaboration and Productivity needs. Cuspera uses 113 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

A-Insinöörit - Construction

Matrix42 IGA helped A-Insinöörit improve their IT processes. They used Matrix42's cloud-based SaaS for identity and access management. The company wanted a user-friendly and scalable service. Matrix4...2 IGA gave them more transparency, better usability, and easier audits. The solution also supported their digital transformation and remote work needs.

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Metsähallitus - Government Administration

Matrix42 IGA helped Metsähallitus make identity management easy. Metsähallitus needed a modern, flexible solution to replace their old identity management systems. They chose Matrix42 IGA after a pub...lic tender. The new system made onboarding and offboarding faster. It is easy to use and ready for future needs. Metsähallitus now saves time and has a better way to manage user identities.

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HABAU GROUP - Construction

Matrix42 Digital Workspace Management helped HABAU GROUP automate IT assets, services, and processes. The company unified three IT departments and replaced manual asset management. Employees now use ...a self-service portal to order hardware, software, and services. Only three staff manage the entire tool for 3,000 users. The solution improved efficiency, reduced costs, and increased transparency across the group.

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GRIMME - Manufacturing

Matrix42 Enterprise Service Management helped GRIMME move from manual IT processes to a single, integrated system. Before, GRIMME managed tickets and assets with email and manual lists, causing confu...sion and wasted time. With Matrix42, they now track tickets, manage assets, and handle software orders in one place. The IT team has more transparency and better data. This change made IT support easier and improved how they serve users. Costs went down, and processes became simpler, though exact savings were not measured.

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Laurea University of Applied Sciences - Education

Matrix42 IT Service Management (ITSM) helped Laurea University of Applied Sciences improve support service processes. Laurea needed a single tool to serve both staff and students and wanted mobile ac...cess, which their old system lacked. Matrix42 ITSM provided a one-stop solution, boosting productivity and saving costs. The new system made support services more transparent, scalable, and user-friendly. Reporting became clearer and more flexible for Laurea.

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The City of Tampere - Government Administration

Matrix42 helped the City of Tampere improve service management. The city used Matrix42 for IT and enterprise services. The solution included AI-powered service management and asset management. The ci...ty aimed to streamline operations and improve efficiency. Matrix42 provided secure, European-hosted software. The City of Tampere benefited from better control and automation.

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Matrix42 – the ERP system for IT: Matrix42 Digital Workspace Management at ALBA Group

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Peers used Matrix42 for measuring customer satisfaction and measuring net promoter score

Matrix42 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (2)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

3.69/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (2)
Custom Reports

4.55/5 ★

Read Reviews (8)
Analytics

3.69/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Matrix42

Top Failure Risks for Matrix42

Matrix42 AG Profile

Company Name

Matrix42 AG

Company Website

https://www.matrix42.com/en

Year Founded

1992

HQ Location

Frankfurt, Germany

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE