Pechanga Resort Casino wanted to improve guest satisfaction and track insights. They needed a tool to collect large volumes of data without restrictive limits. SurveySparrow was chosen for its flexib...ility and ability to handle large data. Pechanga saw a 40% increase in survey responses and better ROI. They used smart lists to segment audiences and deliver personalized experiences, leading to higher engagement and satisfaction.
SurveySparrow helped Paragon Casino improve guest feedback collection. The casino switched from slow, traditional methods to real-time, conversational surveys. SurveySparrow's dashboards and analytic...s made it easy to track and share feedback. Paragon Casino cut feedback analysis time by 70%. Guest satisfaction scores went up after using SurveySparrow.
OneTable wanted to improve their Shabbat dinner experiences by gathering meaningful feedback. They faced challenges with their previous survey platform, FormAssembly, which lacked customization and s...eamless integration with Salesforce. Switching to SurveySparrow, they achieved better survey customization and integration with Salesforce and Slack. This led to improved response rates and real-time feedback, enhancing guest engagement and experience. OneTable now uses SurveySparrow for broader organizational surveys, including employee engagement.
Landscapes Golf Management wanted to improve feedback response rates. They faced challenges with rigid survey designs and limited question types. By using SurveySparrow, they customized surveys with ...videos and images, improving flexibility. This led to a 60% increase in feedback response rates. SurveySparrow's tools helped in various areas, including customer loyalty and event management.
Pechanga Resort Casino used SurveySparrow to improve guest satisfaction. They saw a 40% increase in survey responses. This led to better ROI and higher customer engagement. Pechanga plans to use surv...eys for more insights in the future.
SurveySparrow helped Alaskan Dream Cruises move from paper surveys to digital feedback. The platform made it easy to create and send NPS and CSAT surveys. Response rates went up and guests engaged mo...re. Feedback was easier to manage and analyze. The team could act on guest input faster and improve the cruise experience. Alaskan Dream Cruises plans to use more SurveySparrow features in the future.
SurveySparrow helped Podimo get deeper user insights and improve their product. Podimo used SurveySparrow to collect feedback from thousands of users with custom surveys. The platform let them segmen...t users and analyze detailed reports. Podimo saved time and money by doing research in-house instead of using agencies. They now make faster, data-driven decisions and have better control over their feedback process.
CASE STUDY Pacific Accounting & Business Services (PABS)
PABS wanted better client feedback to improve relationships. They struggled with getting honest feedback due to close client ties and lacked a structured system. SurveySparrow provided a solution wit...h easy-to-use surveys and expert guidance. This helped PABS gather meaningful data quickly, identify client dissatisfaction early, and improve client satisfaction.
SurveySparrow helped METAdrasi, a Greek nonprofit, improve employee experience programs. METAdrasi faced challenges with limited survey options and a confusing interface in their old tool. SurveySpar...row’s platform made survey creation easy and boosted employee participation. The 360-degree feedback and pre-made templates gave managers better insights and improved communication. METAdrasi also used the tool for educational quizzes and to gather feedback from refugees and migrants in multiple languages.
SurveySparrow helped SRI International collect over 1700 responses to study sleep patterns in adolescents. SRI needed a tool to send surveys at specific times and automate data collection. SurveySpar...row's recurring surveys and conversational interface made the process easy and efficient. SRI moved from paper surveys to an online platform, improving response rates and streamlining research. The support team quickly addressed SRI's needs, removing delays and roadblocks.
SurveySparrow helped Applaudo Studios improve employee performance tracking with 360-degree feedback. The company needed better insights and a tool that could handle multiple teams. SurveySparrow off...ered detailed reports, custom roles, and a user-friendly interface. Management now makes better decisions about teams and resources. Tailored assessments fit different roles and support ongoing employee growth.
SurveySparrow helped Vector Networks increase survey response rates. Vector Networks needed a better way to get feedback from customers at different stages. They chose SurveySparrow for its conversat...ional interface and easy email surveys. The tool made it simple to collect and analyze feedback. Vector Networks used the data to improve product maps and marketing. Embedding surveys in emails led to an instant rise in response rates.
SurveySparrow helped medneo switch from paper surveys to a QR code feedback system. This made it easy for patients to give feedback and reduced staff workload. Response rates jumped from 1.5-2% to 6....5%. Patient satisfaction improved, and medneo could act on feedback faster. The platform also helped medneo collect employee feedback after training sessions.
TatvaCare wanted to improve patient experience by collecting feedback at the right touchpoints. They faced challenges with their in-house tool, losing 90% of responses due to internet reliance. Surve...ySparrow's offline survey feature solved this, allowing feedback collection without internet. This led to an 80% increase in response rates. TatvaCare could address patient concerns faster and make data-driven decisions, improving the care experience.
SurveySparrow helped SOCAR, a car-sharing platform in Malaysia, double its customer survey responses. SOCAR used SurveySparrow to run NPS surveys and monitor customer feedback in real time. The platf...orm's dashboards and integrations made it easy to track and analyze data. SOCAR saw a 15% increase in response rates and higher customer engagement. The tool enabled smarter decisions and improved customer experience.
SurveySparrow helped Paack collect more customer feedback with 1-click email surveys. Paack needed a tool with embedded star ratings and partial submissions. SurveySparrow offered these features and ...an easy-to-use platform. Paack doubled the number of orders rated and improved average ratings from 4.4 to 4.6 out of 5. The average survey response time dropped to 35 seconds.
Decathlon used SurveySparrow to improve feedback rates. Feedback rates increased from 10% to 45%. Real-time feedback helped improve customer satisfaction. Decathlon has over 1,600 stores in 69 countr...ies.
Meesho used SurveySparrow to improve customer and seller experience. They saw a 7X increase in feedback reach. Satisfaction improved by 10 percentage points. Meesho gained a deeper understanding of u...ser needs.
SurveySparrow helped Dynargie Greece automate feedback collection and reporting. Before, they used manual surveys and spreadsheets, which took a lot of time. With SurveySparrow, they set up custom su...rveys and used automated reports. This made it easy to find strengths and blind spots for their clients. The team saved many hours and could scale their services. Clients got clear, detailed reports faster.
SurveySparrow helped SAMA Educational Co. manage feedback across multiple campuses. The platform's multilingual surveys increased participation from students and parents. SAMA used SurveySparrow's ti...cketing system to address concerns quickly. The solution improved NPS and CSAT scores. Customized surveys and multi-channel distribution boosted parent engagement. SAMA now makes better decisions with actionable feedback data.
SurveySparrow helped The PowerMBA improve lead capture. The company saw a 15% increase in survey response rates. They saved 300 engineering hours by using white-labeling and webhook integrations. The... solution made campaigns seamless and reduced costs. The PowerMBA no longer needed heavy spending to get leads. The team found SurveySparrow to be a huge time-saver.
SurveySparrow helped Ironhack improve student satisfaction and increase survey response rates. Ironhack needed a better way to collect feedback from students and employees. Their old system was not f...lexible or cost-effective. With SurveySparrow, Ironhack used different survey types and integrated data with their systems. They now gather feedback at every step of the student journey and can quickly analyze results. This led to steady growth in response rates and better insights for program improvements.
SurveySparrow helped University of Arkansas-Fort Smith improve its leadership classes. The university needed a simple way to assess employee performance and identify areas for improvement. SurveySpar...row replaced manual assessments with an easy, reliable tool. Staff could now get detailed feedback and spot improvement areas quickly. The platform's chat-like interface and strong reporting made evaluations easier. UAFS now uses SurveySparrow every six months to keep improving its courses.
SurveySparrow helped Europass Teacher Academy improve feedback collection for both employees and customers. The academy used SurveySparrow’s conversational surveys and executive dashboard to get clea...r, organized data. This made it easier to make smart decisions and improve course quality. Automated reports saved time and helped refine courses and marketing. Secure, unlimited data storage reduced the risk of data loss. Europass expanded SurveySparrow’s use to its language school to reach more learners.
AP LATAM wanted to understand student feedback better. They faced challenges with manual feedback collection and analysis. Using SurveySparrow, they streamlined the process and improved feedback anal...ysis. This led to a 16-point increase in NPS. They converted 8% of detractors and passives into promoters. Real-time data and sentiment analysis helped them act quickly and improve student experience.
SurveySparrow helped NexaLearning improve their leadership training with customizable 360-degree feedback surveys. NexaLearning needed a tool that was easy to use and could fit their unique training ...programs. SurveySparrow’s platform let them tailor questions, upload contacts in bulk, and create user-friendly reports. Coaches found the reports easy to use and could give better feedback to participants. This led to higher client satisfaction and more effective courses.
CASE STUDY Gujarat Cooperative Milk Marketing Federation Ltd. (Amul)
SurveySparrow helped Amul use 360-degree feedback to improve employee training. Amul set up custom roles and managed feedback groups with SurveySparrow. Real-time tracking let them adjust deadlines a...nd send reminders. Amul used the insights to create new training programs with top institutes. Personalized reports helped employees see their strengths and areas to grow. SurveySparrow's branded surveys and reports matched Amul's style and needs.
SurveySparrow helped wydr automate post-event surveys, replacing slow paper forms. Wydr used features like recurring surveys and audience management to collect feedback easily. The switch saved time ...and improved event feedback. Wydr saw a 20% increase in customer engagement and website traffic. They received 3185 responses with a 65% completion rate.
SurveySparrow helped Godrej Consumer Products improve employee engagement during the pandemic. Godrej needed a tool that offered real-time data, strong customization, and a mobile-friendly experience.... SurveySparrow replaced their old chatbot and enabled a 70% increase in survey responses. Employees felt heard, and leadership gained valuable insights. The platform went live in just 15 days and became a key part of internal communication.
SurveySparrow helped Marshalls collect customer feedback faster and easier. Marshalls switched from slow, agency-run phone surveys to SurveySparrow’s digital platform. They saw a 700% increase in ann...ual responses and feedback collection time dropped to under 2 minutes. CSAT scores rose by 18%. Marshalls used email and SMS surveys, Power BI integration, and proactive support to improve customer experience and loyalty.
SurveySparrow helped Gyptech improve how they collect and use customer feedback. Gyptech used SurveySparrow’s NPS surveys to get real-time insights after service projects. The platform’s easy setup a...nd user-friendly design made it simple for many teams to use. Gyptech saw higher response rates and quickly fixed customer concerns. Customer satisfaction went up, and Gyptech plans to use SurveySparrow in all locations.
SurveySparrow helped IEEE collect feedback from event participants. IEEE needed a better way to manage event folders and control access. SurveySparrow's user-friendly interface and custom access cont...rol made survey creation easy. IEEE saw more feedback and better engagement. The data helped IEEE improve events and increase participant satisfaction.
SurveySparrow helped Zluri increase their NPS survey response rate by 5x. Zluri needed better survey engagement and more responses for their customer success metrics. Their old tool had low response ...rates and poor customization. SurveySparrow offered intuitive design, advanced customization, and sharable links for surveys. Zluri's NPS response rate grew to 25% in four quarters, with a 400% increase in coverage. Other teams at Zluri now use SurveySparrow for CES and eNPS surveys.
SurveySparrow helped Emvigo Technologies improve employee engagement. The company switched from manual appraisals to 360-degree surveys. This made feedback collection faster and more effective. The H...R team used SurveySparrow’s reporting to spot trends and measure impact. Employees now feel more empowered and open. The workplace is more positive and collaborative.
SurveySparrow helped Mphasis improve employee engagement. Mphasis faced slow survey processes and low participation with their old tool. SurveySparrow let them create engaging, conversational surveys.... Employees found the surveys easy and fun to complete. The survey completion rate rose to over 40%. Mphasis quickly gathered feedback and improved employee experience.
SurveySparrow helped N-iX improve customer feedback with automated NPS surveys. N-iX switched from a basic tool to SurveySparrow for better survey management and insights. The platform let them perso...nalize and automate emails, track detractors, and export data to PowerBI. N-iX closed feedback loops faster and managed their NPS program more easily. They valued round-the-clock support and easy access to survey data.
Tata Digital used SurveySparrow to improve customer experience. They achieved a 90% survey completion rate. Their NPS scores increased significantly. SurveySparrow helped them with real-time feedback... analysis.
SurveySparrow helped Brella improve customer experience with a simple, chat-like survey interface. Brella struggled with low engagement and complex survey tools before. After switching to SurveySparr...ow, they collected 4600 responses and made faster, data-driven decisions. The new platform let them resolve customer issues in less than half the time. Brella used the feedback to prioritize new features and boost customer engagement.
The South Sydney Rabbitohs used SurveySparrow to improve fan experience. They achieved a 100% survey completion rate. The club increased their Net Promoter Score. They also improved member experience.... SurveySparrow helped them make data-driven decisions.
SurveySparrow helped Cashfree Payments boost their NPS by 20 points and triple their response rates. Cashfree used personalized NPS surveys and web embeds to collect feedback from merchants. The new ...system made it easier for merchants to share their thoughts and for Cashfree to see pain points. Teams used these insights to make support more visible and improve onboarding. Cashfree now plans to use advanced reporting and workflows to automate follow-ups and resolve issues faster.
SurveySparrow helped Paysafe improve their merchant satisfaction surveys. Paysafe wanted easier survey design, more question types, and better reporting. SurveySparrow made it simple to create attrac...tive surveys and analyze results. Paysafe saw a 40.9% survey response rate. The customer support team was helpful and quick to implement suggestions. Paysafe and their stakeholders were very happy with the new surveys.
SurveySparrow helped WePlay Studios improve employee engagement and feedback. The company used eNPS and 360-degree surveys to get clear insights into employee performance and satisfaction. SurveySpar...row's user-friendly platform increased survey participation and made it easy to share detailed reports. HR and managers saved time on preparing and sharing reviews. The new feedback process built trust and boosted morale across the team.
SurveySparrow helped Exotel boost their Net Promoter Score by 10%. Exotel used in-app surveys to collect direct feedback from end users. This made data collection faster and reduced manual work. The ...feedback gave clear insights to improve their product. Exotel now makes better product decisions based on real user input.
SurveySparrow helped Employer Services Corporation (ESC) improve feedback collection and employee engagement. ESC faced problems with their old survey tool, which was hard to use and had poor support.... SurveySparrow offered an easy platform and strong customer service. ESC used it for employee engagement, 360-degree feedback, and seminar surveys. The new system increased participation and turned feedback into a revenue source for ESC.
Eros Group wanted to improve customer experience and operational efficiency. They faced challenges with manual data collection and analysis. Eros Group chose SurveySparrow to automate surveys and dat...a collection. This led to higher response rates and better insights into their NPS score. The platform's analytics and support helped Eros Group's management access key insights quickly.
SurveySparrow helped Dorna Sports improve fan engagement for MotoGP. Dorna used SurveySparrow to collect and analyze feedback from viewers. The platform made survey creation easy and saved time. Dorn...a reached a 16% survey response rate and engaged over 80,000 users. They gained better insights into viewer preferences and improved customer satisfaction.
SurveySparrow helped Aqua-Tots Swim School boost survey response rates from 5% to 70%. The team automated survey distribution and follow-ups, replacing manual processes. Real-time dashboards let them... track NPS and customer sentiment instantly. They followed up with unhappy customers within 24 hours. Feedback became key for staff training and improving swim classes. Aqua-Tots now delivers a more consistent, high-quality customer experience across all locations.
SurveySparrow helped Optiv save 4-5 hours per client engagement. Optiv used SurveySparrow to automate and streamline client data collection. The platform allowed partial submissions and single-page s...urveys, making it easier for clients to respond. Optiv reduced manual data entry and improved survey response rates. Teams now focus more on meaningful client interactions and serve more clients efficiently.
SurveySparrow helped Twin Health improve member experience by 3X. The company switched from Apptentive, where survey response rates were only 5%. With SurveySparrow, response rates increased to 30% i...n one year. The team used chat-based surveys, in-app SDK, and custom branding. This made it easier to collect feedback and improve care team efficiency.
SurveySparrow's 360-degree feedback platform helped OWIT Global move from a manual evaluation process to a multi-rater system. The new platform made it easy for employees to give and get feedback fro...m peers, managers, and themselves. This led to higher employee satisfaction and engagement. Managers saved time with automated and centralized feedback. The platform's reporting tools gave leaders clear data to guide employee growth. OWIT Global now plans to use SurveySparrow for customer feedback too.
Zuno General Insurance wanted to improve customer experience by understanding customer sentiments better. They faced challenges with inefficient NPS data tracking and limited support. By switching to... SurveySparrow, they streamlined feedback analysis, reducing analysis time by 50%. This allowed quicker decision-making and improved process efficiency. The transformation empowered their customer experience team and strengthened their service delivery.
SurveySparrow helped Miinto double their survey response rate. Miinto used SurveySparrow to run NPS surveys for both customers and partners. The platform made it easier for people to give feedback, e...specially on mobile. Miinto gained better insights into what worked and what did not. This led to smarter decisions and higher satisfaction for both customers and partners.
SellThru is a digital marketing agency in Dubai. They used SurveySparrow's NPS surveys. They achieved 100% survey completion. They improved customer engagement. They monitored data in real-time.
SurveySparrow helped Natera improve patient experience by making it easy to collect feedback. Natera switched from public Google reviews to private, real-time surveys on iPads in clinics. This led to... higher response rates and more genuine feedback. Staff became more accountable with instant insights, addressing patient concerns quickly. Natera used a dynamic dashboard to track trends and analyze sentiment, making it easier to improve services.
Furlenco wanted to improve customer engagement and insights. They used SurveySparrow to move beyond NPS surveys, adding CSAT and CES tools. This helped them get a full view of customer needs. SurveyS...parrow's chat-based and single-page surveys increased response rates. Real-time dashboards helped share data quickly. Furlenco saw a big rise in survey adoption and better customer service.
ImYoo needed a way to streamline donor assessments and sample tracking. They faced challenges with donors being unsure about their condition to donate, causing delays. ImYoo used SurveySparrow to cre...ate guided assessments and receive instant notifications. This helped donors assess their readiness and improved sample tracking. The solution captured partial responses, minimizing data loss. As a result, ImYoo improved efficiency and data quality, allowing them to scale their efforts.
SurveySparrow helped Gulf Cryo improve their 360-degree feedback process for leaders. The company moved from manual Excel-based reviews to automated, personalized assessments. This change saved time,... cut costs, and made evaluations more accurate. Leaders gained better self-awareness and clear development plans. SurveySparrow's flexible design and strong support made the process smooth. Gulf Cryo reached 100% alignment with benchmark scores and plans to expand this approach.
SurveySparrow’s Employee Experience platform helped Concentrix Jordan cut data analysis time by 90%. The platform enabled confidential, anonymous 360-degree feedback, boosting employee engagement. Cu...stomizable forms and automated reminders made feedback easy. Managers and admins used dashboards to track progress. Detailed reports showed strengths and blind spots. The result was a more motivated workforce and better performance management.
