SurveySparrow 360 Assessment: Product updates, Customer stories, and Insights | 2026 Cuspera

SurveySparrow helped Godrej Consumer Products improve employee engagement during the pandemic. Godrej needed a tool that offered real-time data, strong customization, and a mobile-friendly experience.... SurveySparrow replaced their old chatbot and enabled a 70% increase in survey responses. Employees felt heard, and leadership gained valuable insights. The platform went live in just 15 days and became a key part of internal communication.
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SurveySparrow helped wydr automate post-event surveys, replacing slow paper forms. Wydr used features like recurring surveys and audience management to collect feedback easily. The switch saved time ...and improved event feedback. Wydr saw a 20% increase in customer engagement and website traffic. They received 3185 responses with a 65% completion rate.
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TatvaCare wanted to improve patient experience by collecting feedback at the right touchpoints. They faced challenges with their in-house tool, losing 90% of responses due to internet reliance. Surve...ySparrow's offline survey feature solved this, allowing feedback collection without internet. This led to an 80% increase in response rates. TatvaCare could address patient concerns faster and make data-driven decisions, improving the care experience.
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Tata Digital wanted to improve customer service and increase their NPS and CSAT scores. Their old feedback tools were not flexible enough. SurveySparrow provided customizable surveys and real-time an...alytics. This helped Tata Digital track NPS for major brands and gain actionable insights. As a result, they saw a significant improvement in customer experience metrics.
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SurveySparrow helped Twin Health improve member experience by 3X. The company switched from Apptentive, where survey response rates were only 5%. With SurveySparrow, response rates increased to 30% i...n one year. The team used chat-based surveys, in-app SDK, and custom branding. This made it easier to collect feedback and improve care team efficiency.
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OneTable wanted to improve their Shabbat dinner experiences by gathering meaningful feedback. They faced challenges with their previous survey platform, FormAssembly, which lacked customization and s...eamless integration with Salesforce. Switching to SurveySparrow, they achieved better survey customization and integration with Salesforce and Slack. This led to improved response rates and real-time feedback, enhancing guest engagement and experience. OneTable now uses SurveySparrow for broader organizational surveys, including employee engagement.
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