SurveySparrow 360 Assessment Overview

SurveySparrow’s 360 Feedback Software conducts omnidirectional employee assessments. Productivity is boosted and growth driven using this tool.

Use Cases

Customers recommend Collecting Feedback, Performance Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using SurveySparrow 360 Assessment.

Other use cases:

  • Onboarding
  • Automated Workflows
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Business Priorities

Build Brand Awareness is the most popular business priority that customers and associates have achieved using SurveySparrow 360 Assessment.

Other priorities:

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SurveySparrow 360 Assessment Use-Cases and Business Priorities: Customer Satisfaction Data

SurveySparrow 360 Assessment's features include Embedded Survey Forms. and SurveySparrow 360 Assessment support capabilities include AI Powered, 24/7 Support, Email Support, etc. also SurveySparrow 360 Assessment analytics capabilities include Custom Reports, and Analytics.

Reviews

"Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent." - Katherine Stevens

SurveySparrow 360 Assessment, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on SurveySparrow 360 Assessment Use Cases

What benefits does SurveySparrow 360 Assessment offer for Collecting Feedback?

Customer Testimonials

CUSTOMERS TESTIMONIALS
SurveySparrow 360 Assessment testimonial

Katherine Stevens

Market Intelligence & Strategy Manager

Paysafe
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens
CUSTOMERS TESTIMONIALS
SurveySparrow 360 Assessment testimonial

Katherine Stevens

Market Intelligence & Strategy Manager

Paysafe
Challenges related to look and feel, and reporting are now things of the past. The UX of SurveySparrow is excellent. Testimonial By Katherine Stevens

Case Studies

Consumer Goods

CASE STUDY wydr

SurveySparrow helped wydr automate post-event surveys, replacing slow paper forms. Wydr used features like recurring surveys and audience management to collect feedback easily. The switch saved time ...and improved event feedback. Wydr saw a 20% increase in customer engagement and website traffic. They received 3185 responses with a 65% completion rate.

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Non-Profit Organization Management

CASE STUDY SRI International

SurveySparrow helped SRI International collect over 1700 responses to study sleep patterns in adolescents. SRI needed a tool to send surveys at specific times and automate data collection. SurveySpar...row's recurring surveys and conversational interface made the process easy and efficient. SRI moved from paper surveys to an online platform, improving response rates and streamlining research. The support team quickly addressed SRI's needs, removing delays and roadblocks.

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Computer Software

CASE STUDY Vector Networks

SurveySparrow helped Vector Networks increase survey response rates. Vector Networks needed a better way to get feedback from customers at different stages. They chose SurveySparrow for its conversat...ional interface and easy email surveys. The tool made it simple to collect and analyze feedback. Vector Networks used the data to improve product maps and marketing. Embedding surveys in emails led to an instant rise in response rates.

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Financial Services

CASE STUDY Paysafe

SurveySparrow helped Paysafe improve their merchant satisfaction surveys. Paysafe wanted easier survey design, more question types, and better reporting. SurveySparrow made it simple to create attrac...tive surveys and analyze results. Paysafe saw a 40.9% survey response rate. The customer support team was helpful and quick to implement suggestions. Paysafe and their stakeholders were very happy with the new surveys.

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Real Estate

CASE STUDY Truliv

SurveySparrow helped Truliv improve its property ratings and customer experience. Truliv used SurveySparrow to manage reviews and collect feedback with custom NPS and CSAT surveys. The platform made ...it easy to track and respond to resident sentiment. Truliv saw 95% of its properties rated 4 out of 5 or higher. NPS increased by 30%. CSAT scores also improved. The team now resolves issues faster and uses data to improve retention and referrals.

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Information Technology and Services

CASE STUDY Brella

SurveySparrow helped Brella improve customer experience with a simple, chat-like survey interface. Brella struggled with low engagement and complex survey tools before. After switching to SurveySparr...ow, they collected 4600 responses and made faster, data-driven decisions. The new platform let them resolve customer issues in less than half the time. Brella used the feedback to prioritize new features and boost customer engagement.

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SurveySparrow 360 Assessment Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (10)
Analytics

3.31/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.72/5 ★

Read Reviews (10)
Analytics

3.31/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for SurveySparrow 360 Assessment

Top Failure Risks for SurveySparrow 360 Assessment

SurveySparrow Inc. News

Product

SurveySparrow Launches SparrowDesk - the AI - First Customer Support Platform

SurveySparrow has launched SparrowDesk, an AI-first customer support platform designed to auto-resolve tickets and enhance omni-channel support. This new addition aims to simplify customer experience management by integrating AI capabilities that assist support agents and streamline operations. SparrowDesk is part of SurveySparrow's strategy to expand its product suite and address real-world customer service challenges.

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SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience

SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.

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SurveySparrow Inc. Profile

Company Name

SurveySparrow Inc.

Company Website

https://surveysparrow.com/

HQ Location

340 S Lemon Ave #9091, Walnut, CA 91789, US

Employees

11-50

Social

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Financials

PRIVATE