Real-World Case Studies and Customer Success Stories with Sinch BSS platform

Sinch Engage helped Glamour Shop boost customer loyalty with MMS messaging. The retailer used personalized MMS campaigns to connect with... customers in a more visual and engaging way. This approach replaced less effective email campaigns. Customers received tailored images, product previews, and promotions. Glamour Shop saw stronger loyalty, better customer experience, and higher engagement.
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Sinch SMS helps Currys send over 300,000 messages monthly, reaching up to 3 million during peak seasons. Currys needed to... improve targeted SMS campaigns and customer engagement. They chose Sinch SMS for reliable, timely delivery and 99.9% uptime. This led to better reach, secure interactions, and more meaningful customer experiences. Currys uses Sinch SMS to connect with 20% of its marketable base.
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Sinch SMS automation helps Constant Supply reach customers fast. The printing company uses Sinch to send order updates and product... news. This direct messaging supports multiple brands and high-speed orders. Customers get a consistent experience across all sub-brands. Sinch SMS makes communication clear and reliable for Constant Supply.
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Sinch Rich SMS helped Citadium boost Black Friday loyalty. The French retail brand used a gamified SMS campaign for its... "Planet C" loyalty members. The campaign achieved a 16% click-through rate and an 83% reactivity rate. 87% of users moved from the landing page to the main site. Citadium saw higher engagement and a stronger brand identity. The partnership with Sinch was smooth and rewarding.
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Sinch RCS helped Cdiscount boost mobile marketing results. Cdiscount wanted better conversion rates for their campaigns. They used Sinch to... send rich mobile messages to 210,000 customers. This led to a 4% increase in revenue and a 9% rise in average basket size. Cdiscount reached over 9 million customers with improved performance.
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Sinch Engage helped BUT, a leading French home furnishings retailer, double its campaign ROI using omnichannel messaging. BUT used WhatsApp,... RCS, and Rich SMS to boost customer engagement and sales. The RCS channel achieved a 13.3% click-through rate. WhatsApp campaigns led to a 123% increase in customers. The unified strategy made shopping easier and more engaging for BUT's customers.
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Sinch SMS for NetSuite helped Appliance Parts Company automate order notifications across 16 retail locations. Before, staff spent too much... time on manual calls and notes to update customers about order pickups. With Sinch Engage, APC now sends automated SMS updates for over 400,000 products. This change reduced phone calls, improved employee satisfaction, and made customers happier. The company saw faster communication and better service.
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Sinch SMS API helped Yandy, an online lingerie and costume retailer, deliver fast, high-volume promotions. Yandy integrated Sinch's SMS API... with its custom e-commerce software in just one week. The company grew its SMS subscriber list to over 100,000 in two years. Their SMS campaigns achieved a 35% click-through rate and a 15-20x ROI. Yandy saw higher engagement and revenue from time-sensitive campaigns.
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Sinch Engage for HubSpot helped Vinomofo boost marketing results fast. Email campaigns were getting lost, so they added SMS for... direct, personal messages. In just six weeks, they saw a 120% ROI. Conversions jumped by 20%. Churn dropped by 50%. The SMS integration saved time and made campaigns more effective.
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Sinch Engage helped The RTA Store manage high-volume customer communications. The company integrated Sinch’s SMS solution with Zoho CRM for... automated messaging. In 2024, they sent 68,000 texts and received 7,000 customer replies. This led to faster deal closures and higher lead engagement. The RTA Store improved customer experience and kept buyers informed throughout their journey.
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Sinch Engage helped Swimming Pool Kits Direct automate SMS communication. The company used SMS and Hubspot integration to centralize messages... and save time. Employees now spend less time on manual tasks. Customer service improved with faster, more consistent communication. Campaign engagement increased after switching to Sinch.
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Sinch Engage helped Roth Living automate scheduling with SMS. Before, they relied on email, which was slow and unreliable. With... Sinch Engage, Roth Living sent real-time SMS updates and service reminders. This improved communication and saved time. Customer satisfaction reached 98%.
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Sinch helped Printemps, a leading French department store, boost customer engagement using RCS and Rich SMS. Printemps saw 3x more... redirects with RCS than Rich SMS and a 3x higher read rate with RCS than email. Their Rich SMS campaigns achieved a 78% response rate. Sinch supported Printemps in creating innovative omnichannel campaigns, including Black Friday promotions and loyalty card activations. These messaging solutions increased conversions and customer loyalty.
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Sinch Rich SMS helped Parfym. se boost Black Friday campaign results. The retailer used personalized, segmented SMS to reach shoppers...fast. Engagement rates hit nearly 100%. Open rates reached 98% or higher. Parfym.se saw higher ROI and improved customer experience. The solution enabled precise, data-driven marketing.
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Sinch Engage helped P’Nut Street Noodles boost sales by 50%. The restaurant chain faced low email engagement and needed a... better way to reach customers. By integrating Sinch Engage with HubSpot, they sent instant, personalized SMS offers. This improved customer retention and made communication faster across all locations. The team saw higher conversions for flash offers and loyalty campaigns.
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Sinch Engage helped OzMobiles, a leading Australian mobile phone refurbisher, improve marketing ROI with SMS campaigns. The company used Sinch's... features to gain better oversight and save $10,000 to $15,000 per year. One SMS campaign delivered a 3,000% ROI. OzMobiles streamlined marketing tools and reduced unnecessary spend. CEO Tim Duggal praised Sinch for making the process simple and effective.
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Sinch Engage helped Oz Hair and Beauty boost sales with personalized SMS campaigns. The retailer used two-way messaging to connect... with shoppers and give product advice. They saw a 38x ROI, a 12% click-through rate, and a 15% response rate. Sinch Engage made it easy for the team to talk with customers and increase engagement. Oz Hair and Beauty improved conversion rates and built stronger customer relationships.
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Chatlayer. ai WhatsApp chatbot helped Orion Mall answer FAQs and keep visitors updated 24/7. The mall faced tough competition from...e-commerce and needed a better way to engage shoppers. Orion Genie, the WhatsApp chatbot, handled 3,500 conversations per month and served over 2,000 active customers. This led to more foot traffic and happier, informed visitors. The solution improved customer support and boosted sales for the large retail mall.
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Sinch Engage helped North Market centralize WhatsApp communication for its sales team. The company managed over 800 monthly conversions and... unified 1,000 points of sale. North Market achieved a 70–80% WhatsApp response rate. The solution improved team efficiency and made staff happier. North Market now handles thousands of customer conversations each month with better organization.
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Sinch Contact Pro helped Mirka unify customer service across 20 subsidiaries. The solution integrated with SAP C4C, letting 80 advisors... handle calls and emails in one platform. Mirka managed 4,000 inbound calls monthly. The new system improved agent efficiency and customer support. Mirka reduced data fragmentation and streamlined global communications.
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Sinch SMS API helped Insider send over 500 million text messages a year in 45 countries. Insider needed a scalable... SMS solution with high deliverability and strong support. Sinch delivered a 5% boost in SMS delivery rates and enabled 4x more texts year-over-year. Insider now provides fast, reliable messaging for enterprise clients in retail, finance, and more. Sinch's hands-on support and expertise made global messaging easy for Insider.
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Sinch SMS helped Impact Data fix inconsistent delivery rates and integration issues. Impact Data used to rely on many messaging... providers, which made scaling hard. By switching to Sinch’s unified messaging platform, they improved reliability and made operations easier. The partnership lasted over a decade and let Impact Data deliver better results for their clients. Sinch’s technical and sales support was key to their success.
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Sinch SMS helped Global Mobile launch TXT2VOTE, a secure mobile voting platform. The solution used 2-way SMS and branded short... codes to let citizens vote by phone. Voter engagement and participation rates reached 63-72% in Colorado, Utah, and Michigan. 9 out of 10 users preferred text voting over mail. Global Mobile received 2 patents for TXT2VOTE and has worked with Sinch for over 15 years.
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Sinch SMS Verification helped EasyPark Group secure app logins and send real-time parking notifications. EasyPark needed a reliable way to... verify users and keep them informed about parking. After switching to Sinch, they saw a 7% increase in conversion rates. SMS delivery and communication reliability improved. Support cases and errors dropped sharply. EasyPark now covers 3,200 cities and operates in 22 countries.
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Elastic SIP Trunking helped Cage Cube Technologies grow monthly recurring revenue by 20%. The company faced issues with complex billing... and setup from their old provider. Sinch's platform made number porting and billing simple. Cage Cube improved customer satisfaction and streamlined service delivery. The dashboard allowed easy integration with platforms like 3CX. Faster onboarding and transparent pricing boosted operational efficiency.
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Mailgun by Sinch helps Avada Commerce deliver reliable email services to over 10,000 merchants for marketing and 200,000 for notifications. Avada faced problems... with email deliverability and customer complaints using their old provider. Switching to Mailgun improved deliverability and supported high-volume, peak season email campaigns. Avada's Shopify merchants now get customizable, high-capacity email marketing and notifications. CEO Sam Nguyen calls Mailgun the number one choice for email marketing.
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Sinch Flash Call Verification helps Yespark deliver a fast, secure, and fully digital parking rental experience. Yespark needed a simple... way to verify users and open parking doors through their app. Sinch enabled 99% successful verification calls, supporting over 40,000 parking spots. The solution made city parking easy and reliable for drivers in France, Italy, and the Netherlands. Yespark recommends Sinch for companies with large telecommunication needs.
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Sinch Engage helped Telarus improve event engagement and survey response rates. Telarus used SMS messaging to keep hundreds of event... attendees informed and engaged. The platform enabled personalized, interactive communication for multiple events. Telarus saw dramatic improvements in attendee participation. The company plans to use Sinch Engage for future events.
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Sinch Conversation API helped Sureshot add global, omnichannel messaging to their martech platform. Sureshot wanted a partner with strong technology... and a real commitment to growth. Sinch provided expert support and a robust solution. Sureshot improved their solution portfolio and sales outlook. The partnership created a win-win for both companies.
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Mailgun by Sinch helped SparkToro build a scalable email system on a startup budget. SparkToro needed a flexible, affordable email... platform that could grow with them. Sinch’s transactional email services let them create a low-maintenance system that is easy to scale. The platform integrates with other tools and supports developer needs. SparkToro has not had any email delivery issues in five years. The solution keeps costs low and performance high for their SaaS business.
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Sinch’s HTTP API SMS helped SMS77 streamline SMS operations and reduce employee workload. SMS77 needed reliable direct network connections to... improve SMS delivery and support. Sinch’s Tier 1 Network enabled quick integration and eliminated the middleman. SMS77 now enjoys high quality service, optimized support, and easier SMS reselling. The solution improved service levels for clients in multiple industries.
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Sinch Engage helped Shift Group speed up recruiting with HubSpot SMS integration. The team replaced slow calls and emails with... direct texting in HubSpot. This made communication faster and more personal for athletes and veterans. Candidate engagement went up. Real-time feedback improved the recruiting process. Shift Group saved time and connected better with candidates.
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Sinch Conversation API helps Marigold deliver fast, compliant mobile messaging in over 75 countries. Marigold needed reliable, cross-channel communication for... global brands. Sinch provided global reach, low latency, and easy integration. Marigold now sends high-speed, compliant messages worldwide, supporting sensitive use cases like banking and onboarding. The partnership ensures strong deliverability and compliance across multiple markets.
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Sinch Engage helped Lokal Forsikring reach 33,000 customers in just 3 hours during a weather emergency. The HubSpot SMS integration... replaced costly custom solutions and made crisis response much faster. Lokal Forsikring saved time and reduced operational effort. The company tracked all messages and improved emergency communication. Sinch Engage proved cost-effective and easy to use for mass messaging.
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HSBC used WhatsApp and Sinch to improve personal loan applications. They built an AI chatbot for credit simulations. Customers got... instant, personalized loan quotes in WhatsApp. The campaign saw a 91% read rate and a 1.4% conversion rate. HSBC generated €20M through these simulations. This made customer engagement easier and more personal.
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Sinch Chatlayer. ai helped Foyer launch a virtual HR chatbot called Léonie. Foyer needed a real-time solution to answer HR...questions for over 800 employees. The chatbot was live in less than three months. It now provides 24/7 support and achieves an 80% response rate. The HR team saves significant time with this AI-powered tool.
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WhatsApp Flows helped Consórcio Magalu fix high booking abandonment. Before, 92% of users left when sent from WhatsApp to a... web calendar. The team built a new booking flow inside WhatsApp. Now, users book faster and stay in the chat. This led to 2.9x more conversions from organic visitors, 49% more from paid traffic, and a 21% rise in customer satisfaction.
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Sinch Rich SMS helped BPCE Financement boost customer engagement. The company used interactive SMS and email campaigns to teach customers... about revolving credit. 70% of customers joined the campaign. Engagement was 2.7 times higher with Rich SMS than with email. BPCE Financement saw better customer relationships and more conversions.
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Sinch Chatlayer. ai helped Belfius, Belgium's largest bank, simplify insurance claims. Belfius used a personalized AI chatbot in its mobile...banking app. This made filing insurance claims much easier for customers. The result was an 87% increase in completed insurance claims. The chatbot also supported 3.5 million customers, making Belfius the top banking app in Belgium.
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Chatlayer. ai helped Argenta, Belgium’s fifth-largest bank, boost customer satisfaction. Argenta’s support team faced over 20,000 messages each month and...struggled with repetitive questions. They deployed the AI chatbot Charlie to handle FAQs and simple requests. This let agents focus on complex tasks. As a result, Argenta achieved a 95% CSAT score in their contact center. The chatbot now answers 20% of incoming questions, improving service quality and efficiency.
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Sinch SMS Verification helps Triodos Bank secure customer accounts. The bank needed to stop fraud and make sign-ups easier. Sinch... sends one-time passwords to users for logins. Triodos Bank now sends 250,000 messages each month to 170,000 customers in Spain. The result is higher account security, simpler sign-ups, and more conversions.
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Sinch Engage and WhatsApp helped Oxperta Capital boost its response rate by 30%. The company struggled to keep up with... a high volume of customer messages. By using WhatsApp templates and automation, they improved communication speed. Team efficiency increased by 20%. They now handle thousands of messages every month.
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Sinch SMS helps Nets prevent fraud by enabling instant two-way communication with cardholders. Nets needed faster fraud validation to improve... user experience and security. The two-way SMS solution lets cardholders verify suspicious transactions in real time. This saves time for banks and improves customer satisfaction. Nets handles over 8 billion card transactions annually and manages 9.1 million digital identities.
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Sinch Rich SMS helped Nationwide Building Society keep members informed during the COVID-19 pandemic. Nationwide used interactive SMS with call-to-action... buttons and support links. The campaign reached 15 million members and sent 200 million SMS each year. Nationwide achieved a 90% engagement rate, four times the industry average. The solution boosted member engagement and communication.
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Sinch’s SMS, Email, and Elastic SIP Trunking APIs help Ivrnet send over 20 million critical messages each month. Ivrnet, a Canadian... communications software company, needed to scale multichannel messaging for clients in utilities, healthcare, transportation, and education. Sinch’s APIs enabled reliable, two-way communication across SMS, voice, and email. This partnership improved message delivery and boosted customer engagement for Ivrnet’s clients.
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Sinch Engage SMS helped IdeaTek reach new customers in rural Kansas. The company used SMS for outreach and customer communications.... With Sinch Engage, IdeaTek expanded internet service to 89 cities. The integration with Zoho CRM made messaging easy and personal. The team at Sinch supported setup and ongoing needs. IdeaTek improved customer engagement and streamlined processes.
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Sinch SMS Intelligent Hubbing helped EE/BT improve interconnectivity and digital messaging. EE/BT wanted to balance SMS agreements and hosted solutions... to boost efficiency and cut costs. Sinch's solution opened the door for trillions of SMS messages and brought major operational cost savings. EE/BT is the top provider of fixed-line, broadband, and mobile services in the UK. The platform now covers 180 countries and serves over 31 million customers. Sunil Joshi from EE/BT praised the managed cloud SMSC for its impact.
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Sinch's numbering services helped World Mobile restore cell service after Hurricane Helene. World Mobile deployed AirNodes and used Sinch's local... phone numbers to reconnect disaster zones in North Carolina. Sinch provided voice and text-enabled numbers at scale. Hundreds of hurricane victims regained access to essential communications. World Mobile chose Sinch for its strong reputation in voice services and numbering assets.
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Sinch A2P Monetization helped Unitel Group modernize its messaging infrastructure. Unitel faced revenue loss and security risks from uncontrolled A2P... messaging traffic. Sinch deployed a managed A2P messaging service that blocked grey route messages. Unitel now monetizes over 1 million A2P messages monthly and cut OPEX costs by 60%. Staff workload dropped, and customer service improved.
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Sinch for Marketing helped Telekom Deutschland boost engagement with a young, hard-to-reach audience. The company used personalized video messaging to... promote its sustainable "We Care" smartphone trade-in program. This approach led to a 120% increase in conversion compared to the control group and a 40% increase versus SMS. Telekom Deutschland saw much higher open rates and improved sales conversions. Personalized video and omnichannel messaging drove these results in the telecommunications sector.
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Sinch A2P Monetization helped SmarTone protect its network from unwanted SMS traffic. SmarTone needed a firewall solution to stop spam... and fraudulent messages. Sinch provided feature-rich software and reliable service. The solution paid for itself and drove new revenue. SmarTone now enjoys better network protection and customer experience with no upfront CAPEX investment.
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Sinch Chatlayer. ai helped Proximus, Belgium’s largest telecom company, improve customer and employee satisfaction. Proximus used custom chatbots for their...webshop, customer support, and HR requests. The solution led to a 120% increase in webshop orders. Each customer interaction now saves 10–15 minutes. HR requests dropped by 20–30%.
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Sinch Engage helped Port Networks cut support time in half with NetSuite SMS integration. The company automated alerts and improved... communication with customers. Support teams now spend less time on calls and rescheduling service visits. Port Networks reduced cost-per-visit by 30%. Customer satisfaction improved with faster, more efficient service.
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Sinch Rich SMS helped Orange boost Black Friday sales. Orange used hyper-personalized, interactive campaigns to re-engage customers. The campaign drove... a 12% increase in in-store sales. Rich SMS achieved a 78% engagement rate. The Click & Collect offer saw an 8% conversion rate. Orange reached 287 million customers in 26 countries.
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Sinch A2P Monetization helped Mobicom secure and monetize over one million A2P messages per month. Mobicom faced rising A2P SMS... traffic and revenue leakage from grey routes during the COVID-19 pandemic. They chose Sinch for its experience in A2P monetization and rapid deployment. The solution improved network protection, reduced spam, and increased subscriber loyalty. Mobicom achieved 95% geographical coverage and 40% market share in Mongolia.
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Chatlayer. ai by Sinch helped iFood automate 94% of support tickets. iFood used a chatbot on WhatsApp and their website...to handle high support volumes. This reduced delivery service costs by 70%. Customer satisfaction reached 91%. The solution also automated new restaurant onboarding. iFood improved B2B communication with drivers and restaurants using conversational AI.
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Sinch Contact Pro helped ARYZTA move its contact center from on-premise to the cloud. The old system needed a lot... of manual work and was hard to maintain. The new cloud contact center has out-of-the-box SAP integration. ARYZTA now saves time and has a low-maintenance, globally accessible solution. Over 50 agents use the system in 27 countries and 26 bakeries. The switch improved customer service and sales operations.
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Sinch SMS Verification helped Aiqfome stop fake and duplicate accounts. Aiqfome used SMS to verify every user’s phone number. This... cut fraud and coupon abuse on their food delivery app. The solution was easy to use as Aiqfome expanded to new countries. Aiqfome’s 10,000 partner restaurants saw better security and less lost revenue.
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Sinch Engage helped METRO Deutschland use WhatsApp to send weekly offers. METRO wanted to reach more retailers and boost offer... visibility. They launched a WhatsApp newsletter with automated customer identity verification. METRO gained 5 times more subscribers than their target in the first year. They achieved a 99.7% retention rate. Customer loyalty and engagement increased.
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Sinch Engage helped Fantacalcio automate 95% of customer service using an AI chatbot. The platform managed over 3,000 daily inquiries... during peak seasons on WhatsApp and Facebook Messenger. Fantacalcio saw a 50% reduction in response time. The solution improved efficiency and kept users engaged. Sinch Engage supported Fantacalcio's large fantasy football community.
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Chatlayer. ai helped Bizbike automate customer support. The chatbot answered simple questions and handled requests. Bizbike saved over 40 hours...per month. Service costs dropped by 70%. NPS score went up by more than 4 points. The bot managed 54,000 messages in two months. Bizbike improved customer service and cut costs with AI automation.
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Chatlayer by Sinch helped VanMoof scale customer service as their e-bike business grew. The AI chatbot now handles 70% of... customer queries and supports over three languages. VanMoof saw a 50% reduction in support tickets. The solution improved customer experience and kept costs low. The chatbot lets VanMoof serve more customers without hiring more agents.
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Sinch Engage helped Maaco Midwest move from manual phone calls to SMS messaging. Before, they could only reach about 100... people a day. With Sinch Engage, they now send SMS to hundreds of leads at once. This change led to higher response rates and more leads. The team spends less time on manual work and gets faster replies.
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Sinch SMS and Short Codes helped TaskRabbit send 36 million messages with a 96% open rate. TaskRabbit needed to reach... users and Taskers in real time for urgent tasks. Email was too slow for time-sensitive updates. Sinch enabled fast, reliable SMS notifications and alerts. Millions of users now get instant updates, improving service levels and user experience.
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Sinch Voice Services helped Florida Orthopaedic Institute cut telecom expenses by 73%. The institute unified all phone systems using Microsoft... Teams with Direct Routing. This reduced call management time by 32%. Service disruptions dropped from 217 hours to zero. Staff reported much clearer audio and better patient communication. The solution improved productivity and ensured HIPAA compliance.
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WhatsApp Business API helped Salud Digna handle a surge in patient inquiries during the pandemic. The non-profit used an AI-powered... WhatsApp virtual assistant to automate support for millions of patients. 89% of inquiries no longer needed live agents. Call time dropped by 50%. Call center productivity rose by 30%. Patients got fast, secure information about lab appointments and results.
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Sinch Engage and WhatsApp helped instamotion, a digital used car marketplace in Germany, boost car sales by 5% in just two months. The company faced... missed leads from unreachable customers. By adding WhatsApp via Sinch Engage, instamotion improved customer reach and efficiency. They saw a 116% increase in purchase conversion rate and a 19% response rate on WhatsApp. Thousands of messages were sent, making the sales process faster and more personal.
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Sinch for Marketing helped Nissan boost car sales and brand loyalty. Nissan used CRM data to send personalized Rich SMS... campaigns. They targeted 200,000 customers in the first six months. Engagement was 4.7 times higher than before. The conversion rate reached 80%. Nissan used Sinch and Adobe Campaign to connect with customers on mobile.
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Sinch Engage helped GoShare fix major SMS communication problems with its 40,000+ drivers. The old system had frequent outages and... did not work with Zoho CRM. Sinch Engage offered easy SMS integration and a single dashboard for all messages. GoShare set it up quickly and saw much better operational efficiency. Customer service improved and support was strong.
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Sinch SMS helped Budbee give customers easy ways to personalize deliveries. Budbee used Sinch to send frequent SMS updates and... delivery options. This cut maintenance time in half and lowered communication costs. Budbee now serves 30 million customers in 4 countries. The SMS solution improved customer experience and made operations smoother.
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Sinch Contact Pro helped Aquanet S. A. modernize its customer service center. The company replaced an outdated switchboard with a...unified contact center solution. This new system included SAP integration and advanced reporting tools. Aquanet achieved faster, more efficient communication and resource allocation. The implementation finished three months ahead of schedule, allowing extra time for staff training.
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Sinch SMS helped AGENT511 deliver high-volume, critical notifications for utility companies. AGENT511 needed a scalable, auditable messaging platform to meet... regulatory and throughput demands. Sinch provided capacity, carrier reach, and message traceability. The solution enabled AGENT511 to send outage, billing, and demand response alerts reliably. World-class support and advanced tools ensured compliance and customer satisfaction.
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Sinch SMS API helped The Floow quickly add SMS verification to their platform. The Floow needed to stop fraud in... their rewards program and boost customer engagement. They integrated Sinch SMS in just two weeks. The solution made customer validation easy and reliable. The Floow now offers secure, fast SMS-based rewards for insurance clients.
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Sinch RCS helped Macif reconnect with inactive customers. Macif wanted to improve engagement and response rates. They used conversational RCS... campaigns to collect and update contact information. Click rates doubled compared to SMS and tripled compared to email. Macif saw a 100% increase in click rates versus SMS and a 200% increase versus email. The campaign reached 5 million policyholders.
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Sinch Contact Pro helped the government of Ras Al Khaimah unify its citizen communication channels. Before, calls, emails, and messages... were handled in separate systems. With Sinch Contact Pro and SAP integration, all communications now go through one platform. The government saw a 12.8% drop in call abandon rates, an 11.4% decrease in needed staff, and a 13.7% reduction in IT maintenance costs. Service delivery and efficiency improved for citizens and staff.
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Sinch Engage helped Marquis Software cut parolee no-shows with automated SMS reminders. Missed appointments dropped, and staff worked more efficiently.... Officers and clients communicated better. Marquis Software quickly integrated Sinch Engage and now plans to expand SMS use. The solution improved appointment attendance and productivity.
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Sinch Unified Communications helped QDOBA Mexican Eats set up a new communications system fast. The company needed a solution after... separating from its parent. Sinch delivered a custom UCaaS platform that worked with Microsoft Office 365. QDOBA deployed the system in days for 316 users. Employees now enjoy reliable collaboration and improved productivity.
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Sinch Engage helped Family Quest Entertainment boost event attendance with personalized SMS campaigns. The company used Sinch’s SMS integration for... HubSpot to reach busy parents and increase ticket sales. Family Quest runs over 200 events each year in 250 cities, drawing more than 8,000 attendees every weekend. The SMS solution led to higher engagement, more ticket sales, and less time spent on event launches. CEO Chad Collins praised Sinch for its accessibility and strong conversion rates.
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Sinch Rich SMS helped Crédit Mutuel Arkéa boost customer engagement. The bank used a gamified SMS campaign for back-to-school offers.... Customers played a digital game and could win a €30 voucher. The campaign achieved a 4x higher click-through rate than the industry average. Participation reached 92%, and website traffic increased by 48.5%.
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Sinch Elastic SIP trunking helped LiveVox unify voice and SMS operations. LiveVox faced challenges with call routing for SMS callbacks,... which hurt customer experience. Sinch's solution gave them a single dashboard to manage both channels. This reduced troubleshooting time and improved customer callback experiences. LiveVox clients now enjoy flexible, seamless communication across channels.
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Sinch Contact Pro helped Salehiya centralize its contact center. The company reduced call time by 32%. Agents handled 25% more... calls. Revenue increased by 4%. Salehiya unified customer service and improved efficiency. The solution supports inbound and outbound calls for all teams.
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Sinch Engage helps Smart Horizons Career Online Education send automated and direct SMS messages to students. The school wanted to... improve oversight and results from its marketing tools. With Sinch Engage, they deliver personalized communications that support and motivate students. Over 14,000 students have graduated since using this approach. Text messages help students stay on track and feel supported.
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Sinch Engage helped Lupo Digital boost campaign effectiveness by 50%. The agency added SMS to its marketing tech stack to... reach customers faster. Email alone was not enough for client campaigns. With Sinch Engage, Lupo Digital saw higher conversions and better customer retention. Clients experienced stronger engagement and sales.
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Sinch In-App Voice Calling helped CubaMessenger connect people in Cuba with friends and family abroad. The challenge was high costs... and poor internet access for voice calls. Sinch provided a solution for seamless, cost-effective voice communication without internet. CubaMessenger now enables global voice calls and sends 100,000 SMS and 13,000 MMS per month. The service is praised for its quality and convenience.
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Sinch SMS and email APIs helped Avtal boost recovery rates by 50-70%. Avtal modernized debt collection with compliant, scalable messaging.... They now send 7 million messages monthly, aiming for 20 million by year-end. Sinch ensured regulatory compliance and direct carrier connections. Avtal's clients see higher engagement and better outcomes.
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Sinch Engage helped Shrewsbury College boost student engagement and enrollment. The college used SMS and RCS messaging, integrated with HubSpot,... to reach students who ignored emails. After sending a single SMS about bursary applications, they saw a spike in responses. The team expanded messaging to reminders, sign-ups, and exam results. This reduced admin work and improved communication with thousands of students.
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Sinch Engage helped O’Neill Marketing double webinar registrations using SMS integration with Zoho CRM. The company replaced slow phone and... email communication with bulk texting, making it easier to reach agents. SMS reminders led to 52 registrations in one day, compared to 24 from the newsletter and 2 from the website. The team now saves time, has better visibility, and enjoys strong customer support. Sinch Engage made onboarding easy and improved agent engagement.
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Sinch SMS API helps Doctolib connect doctors and patients across Europe. Doctolib sends 25 million SMS each month with a... 97% delivery rate. The platform reduces no-shows and cuts administrative work for healthcare professionals. Doctors spend less time on paperwork and more on patient care. Patients get timely updates and better access to healthcare. Sinch ensures high deliverability, fast message latency, and strong data security.
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Sinch Engage helped Lawrence Academy reach students, parents, and alumni with SMS. The school faced low email engagement and needed... a better way to connect. With Sinch Engage, they used SMS for high-impact messages and tracked open rates to target users. The team managed SMS with little extra work. Engagement improved and communication became stronger across the community.
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Sinch Engage helped CAPAnesthesia PC automate its daily on-call roster. Manual scheduling caused confusion and lack of transparency. Using Sinch... Engage’s Zapier SMS integration with Google Sheets, CAPAnesthesia automated roster updates. Staff now get accurate daily SMS notifications. This improved schedule visibility and team transparency. The risk of confusion is gone, and everyone is pleased with the results.
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Sinch Engage helped Ridership speed up hiring for scooter contractors. Ridership used SMS integrated with Zoho CRM to collect job... applications and manage leads. The company ran targeted ads and let applicants text to apply, making the process fast. Ridership now gets more qualified leads than needed and expanded into new areas. Automated SMS saved about 15 hours of work each week and delivered a 50x ROI.
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Sinch Mailjet helps Outdooractive send 3. 5 million personalized emails every week. The platform keeps deliverability rates above 96% with...advanced segmentation and dynamic content. Outdooractive uses Mailjet’s API and email editor to create branded templates and automate workflows. The team saves time with collaboration tools and automated list cleaning. This setup supports efficient, targeted campaigns for over 60 million users.
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Sinch's Chatlayer Voice API helped MINDD build an AI-enabled voice chatbot for patient triage. MINDD wanted to route urgent medical... calls to human agents faster. They used Sinch’s AI chatbot builder and voice technology to sort calls by urgency. This led to more calls being answered and a safer patient experience. The solution reduced wait times and improved call handling for Dutch medical practices.
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FirstBank wanted to keep customers engaged and informed. They used Sinch's SMS messaging to send personalized notifications. Over 60% of... customers opted-in to receive messages. FirstBank sends 3.5 million alerts each month. They have worked with Sinch for over 13 years.
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Picard, a frozen food retailer, wanted to boost sales during the holiday season. They used Sinch's chatbot builder and Conversation... API to create a personalized RCS experience. This led to a 42% increase in customer engagement and a 10% increase in redirections. The click-through rate was three times higher. Picard's CRM manager, Alix Berthon, highlighted the benefits of RCS for secure and branded messaging.
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Sinch SMS and toll-free numbers helped AAA improve member experience. AAA members wanted to use mobile messaging for roadside help.... Many texts to AAA's 800-HELP number were lost because it did not support SMS. Sinch enabled 2-way SMS with automatic replies. AAA now helps more customers and saves money. They saw an 8% conversion rate from SMS to roadside assistance and saved $30,000.
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Sinch Engage SMS helped Clothing The Gaps boost Black Friday campaign ROI by 2,000%. The Aboriginal social enterprise struggled with... low engagement from email and social media. Sinch provided strategy and technical support for targeted SMS campaigns. This led to instant engagement and a spike in website traffic. Clothing The Gaps now uses SMS for both sales and advocacy communications.
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Sinch SMS, integrated with HubSpot, helped OneMRI automate messaging workflows. The healthcare provider managed rapid growth, sending 30,000 SMS per... month and saving about three days a week in admin time. Automated, personalized SMS improved communication with thousands of customers. The solution enabled multi-channel journeys and reduced manual work. OneMRI praised Sinch for strong integration and responsive support.
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Sinch SMS helped TelASK deliver a daily screening questionnaire for the University of Ottawa Heart Institute. Staff used their mobile... phones to answer before shifts, cutting wait times. In one month, employees saved over 1,000 hours that would have been spent in line. TelASK improved hospital safety and productivity during the pandemic. The solution was fast, secure, and easy to use.
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Sinch Fax API helped Spruce Health digitize faxing for patient information. The solution enabled HIPAA-compliant digital fax, improving privacy and... reliability. Spruce Health deployed the Fax API in just one week with zero hours spent on dashboard development. Thousands of practices now send and receive faxes through the platform. The result is a higher level of service for healthcare providers and patients.
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