Real-World Case Studies and Customer Success Stories with Sinch BSS platform

Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI... and a 12% click-through rate using personalized, two-way messaging. Integration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.
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Clarins used Sinch's RCS messaging to boost holiday campaign engagement. The RCS messages achieved a 79% read rate and a... 22% click-through rate. This was 2.5 times higher than their Rich SMS campaigns. Clarins also saw three times more redirections than with Rich SMS. The company is now refining its RCS strategy for future campaigns.
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Courir used Sinch's messaging solutions to boost sales and customer engagement. They ran campaigns on WhatsApp, Rich SMS, and RCS.... The WhatsApp holiday campaign saw a 66% opt-in rate and 91% participation. RCS campaigns delivered a 137% ROI and tripled campaign revenue compared to previous methods. Courir now plans to expand RCS use and integrate loyalty features for even better results.
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BUT used Sinch's RCS messaging to boost sales and engage shoppers. Their first RCS campaign saw a 10% click-through rate,... three times higher than SMS. A key campaign delivered a 7x ROI and €82,000 in extra revenue. RCS messages had a 73% read rate and 13.5% click-through rate. BUT now sends millions of RCS messages, making it a core part of their CRM strategy.
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Sinch helped Familhão, a major Brazilian retail rewards platform, increase subscription renewal rates by 23 points. Familhão used Sinch to... enable seamless WhatsApp Payments for its 10 million users. Before, customers had to copy a Pix code from the website, causing high abandonment. Now, users pay directly in WhatsApp, choosing Pix or credit card. This simple payment flow reduced drop-offs and boosted renewals. Familhão also promoted the new experience in a national TV campaign.
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Sinch Engage SMS automation helps Constant Supply reach customers fast. The printing company uses SMS to manage multiple brands and... high-speed orders. Sinch SMS lets them send order updates, product news, and marketing messages directly. This direct messaging improves customer engagement and supports live events like giveaways. Constant Supply plans to add rich messaging features soon.
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Sinch Engage helped Clothing The Gaps boost Black Friday campaign ROI by 2,000%. The Aboriginal social enterprise used SMS campaigns... to reach customers instantly. Sinch provided both technical and strategic support. Targeted messaging increased site traffic and engagement. Clothing The Gaps now uses SMS for both sales and advocacy. The partnership supports ongoing growth and community impact.
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Printemps used Sinch's RCS and Rich SMS to boost customer engagement. Their Black Friday campaign saw three times more redirects... with RCS than Rich SMS. RCS also achieved a three times higher read rate than email and drove more loyalty card downloads. For their Back-to-School campaign, Printemps used interactive RCS chatbots and swipeable Rich SMS. The RCS campaign had a 75% read rate and doubled redirects compared to Rich SMS. Rich SMS saw a 78% response rate.
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Sinch Engage helped Swimming Pool Kits Direct automate SMS communication and integrate with HubSpot. The sales team saved up to... three hours per week per rep. Campaign engagement and conversions increased by 55% when SMS was used with email. The business improved customer service and now has 100% five-star Google reviews. Sinch enabled consistent, high-quality customer journeys and streamlined workflows.
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Parfym. se used Sinch Rich SMS to boost Black Friday campaign results. They switched from basic SMS to personalized, segmented...messaging. Open rates reached 98% or higher. The team found Sinch easy to use for fast campaign launches. SMS helped them reach customers quickly for time-sensitive offers. This led to higher sales and stronger customer loyalty.
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Yandy used Sinch’s SMS API to send fast, targeted promotions to its customers. The company integrated Sinch’s SMS solution with... its custom e-commerce platform in just one week. Yandy grew its SMS subscriber list to over 100,000 in two years. Their SMS campaigns achieved a 35% click-through rate and a 15-20x ROI. The SMS channel outperformed email with lower opt-out rates and higher engagement.
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Sinch Engage helped TISSINI automate daily SMS communication. Manual messaging slowed support for their network of entrepreneurs. With NetSuite SMS... integration, TISSINI sends reliable bulk messages and saves hours each day. Automation triggers birthday greetings, promotions, and order updates. Reliable delivery ensures every message reaches its audience. Metadata in replies helps TISSINI respond faster and more accurately.
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Sinch Engage helped OzMobiles, a leading Australian refurbished mobile phone retailer, achieve a 3,000% ROI on SMS marketing campaigns. By integrating Sinch's... SMS platform with Shopify and Klaviyo, OzMobiles gained instant transparency and control over campaign spend. The company saved $10,000 to $15,000 per year on marketing costs. SMS campaigns directly led to around 100 sales in a single event. The platform's reporting and support simplified campaign management for the CEO.
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Sinch Engage helped Vinomofo boost customer engagement with SMS for HubSpot. Email campaigns were getting lost, so Vinomofo added instant,... personalized SMS. This led to a 120x return on investment and a 20% increase in conversions. Churn dropped by 50%. The marketing team saved time by automating messages. Vinomofo reached customers faster and improved campaign results.
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Sinch Engage helped North Market centralize all WhatsApp communication. Before, agents managed messages on individual phones and response rates were... just 10–20%. With Sinch Engage, response rates jumped to 70–80%. The platform made it easy to assign and track conversations. North Market now manages over 1,000 points of sale and 800+ monthly conversions. The team is happier and customer engagement is much higher.
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Sinch Engage helped Roth Living automate customer scheduling with SMS. The company replaced slow email updates with real-time text messages.... This improved communication and reduced manual work. Customers now get instant service reminders and urgent updates. Roth Living achieved a 98% customer satisfaction score. The SMS solution works directly within NetSuite workflows.
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The RTA Store used Sinch Engage SMS integrated with Zoho CRM to improve customer communication. They sent over 68,000 texts... in 2024 and received 7,000 replies. The integration automated lead follow-up, design feedback, and shipping updates. Customers replied faster to SMS than to email or phone. This helped The RTA Store close deals more quickly and keep buyers engaged.
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Orion Mall used Sinch's Chatlayer. ai to launch a 24/7 WhatsApp chatbot called Orion Genie. The chatbot answered FAQs and...kept visitors updated on mall news, offers, and events. Orion Genie handled 3,500 conversations per month and engaged over 2,000 active customers. The mall saw a significant increase in visitors and improved customer satisfaction. Fast, reliable information helped boost footfall and sales.
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Sinch Engage helped Oz Hair and Beauty boost sales with personalized SMS campaigns. The retailer used two-way messaging to connect... with shoppers and give product advice. They saw a 38x ROI, a 12% click-through rate, and a 15% response rate. Sinch Engage made it easy for the team to talk with customers and increase engagement. Oz Hair and Beauty improved conversion rates and built stronger customer relationships.
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Contact Pro from Sinch helped Zadig&Voltaire improve customer care using Instagram. The retail brand needed a better way to engage... and support customers. They chose Contact Pro for conversations on Instagram, their top channel. The solution led to a big boost in communications and customer experience. They now send 100,000 SMS and 13,000 MMS per month over short code.
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Citadium used Sinch Rich SMS to create a gamified Black Friday preview for its loyalty members. The campaign featured interactive... visuals and a micro landing page, making the experience fun and personal. Citadium achieved a 16% click-through rate, three times the retail average. 83% of users engaged with the landing page, and 87% continued to the main site. The campaign strengthened Citadium’s loyalty program and brand identity.
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Sinch helped BUT, France's second-largest home furnishings retailer, boost campaign ROI with omnichannel messaging. BUT used WhatsApp, RCS, and Rich... SMS to engage shoppers and simplify the buying process. An RCS campaign achieved a 13.3% click-through rate and €61,000 in extra turnover, tripling last year's results. WhatsApp campaigns grew BUT’s customer base by 123%. The unified strategy doubled ROI compared to traditional campaigns.
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Sinch helped Cdiscount boost revenue by 4% and increase average basket size by 9% using RCS rich messaging. Cdiscount wanted to... improve conversion rates on mobile marketing campaigns. Sinch enabled them to send engaging messages with images, CTAs, and video. The campaign reached over 9 million customers. Results showed higher performance compared to previous SMS campaigns.
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Sinch Engage helped METRO Deutschland boost engagement with a WhatsApp newsletter. METRO used Sinch's SaaS platform to send weekly offers... to customers, using automation and chatbots for easy sign-up and identity verification. The campaign grew subscribers five times above target in the first year. METRO achieved a 99.7% retention rate and high engagement. The WhatsApp channel made it easier for METRO to reach busy retailers and restaurateurs.
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Currys uses Sinch SMS to send over 300,000 messages monthly, reaching up to 3 million during peak seasons. They needed reliable,... targeted SMS campaigns to engage customers who could not be reached by email. Sinch SMS provided easy integration, 99.9% uptime, and a 97.5% delivery rate. Currys saw low opt-out rates and high conversion rates from SMS campaigns. This helped Currys improve customer engagement and reach.
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Sinch powers Vested Networks' business phone services for over 1,200 customers. Vested Networks needed reliable voice and messaging to support... critical operations for clients like hospitals and government offices. Sinch's carrier-grade voice network, elastic SIP trunking, and dynamic E911 deliver high uptime and dependable coverage. The platform enables Vested Networks to offer fast, human support and reach rural areas other carriers can't. This partnership builds customer trust and supports Vested Networks' growth in telecommunications.
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Triangle Networks used Sinch Engage to switch customer support from phone calls to SMS. This change cut support costs by... 75% and let one agent handle as many customers as four. The team used SMS templates for fast replies and shared inboxes for teamwork. Customer satisfaction stayed excellent on Trustpilot. The SMS system made support faster, easier, and more efficient for both staff and customers.
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Proximus used Sinch Chatlayer. ai to improve customer service and employee engagement. They built three chatbots for their website, customer...support, and HR. Website orders rose by 120% in three months. Each customer support chat saved 10-15 minutes. HR requests dropped by 20-30%. Sinch helped Proximus deliver a better digital experience for both clients and staff.
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Sinch's A2P Monetization helped Unitel Group block grey route SMS and monetize over 1 million messages monthly. The solution cut... OPEX costs by 60% and modernized Unitel's messaging infrastructure. Unitel gained new revenue streams without CAPEX investments. Staff workload dropped, letting them focus on better client service. Sinch's managed service also improved network security and subscriber privacy.
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Orange used Sinch Rich SMS to create a hyper-personalized Black Friday campaign. The campaign featured interactive offers and tailored deals... for customers. Orange achieved a 78% engagement rate and an 8% conversion rate for Click & Collect. In-store sales saw a 12% uplift. The campaign reached 287 million customers across 26 countries. Orange strengthened customer loyalty and increased upsell opportunities.
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Sinch helped SmarTone protect its network from spam and fraudulent SMS traffic. SmarTone used Sinch's SMS Firewall and A2P Monetization... solutions. The firewall blocked illegitimate messages and kept customer identities safe. A2P Monetization reduced unauthorized SMS traffic and increased revenue. SmarTone saw a 102% rise in A2P messaging from March 2020 to July 2021. The partnership created a new revenue stream for SmarTone.
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Your Voice, a Canadian tech company, needed to deliver flexible, multichannel communications at scale. They partnered with Sinch to use... SMS API, Elastic SIP Trunking, and IVR for smarter support and better delivery. Sinch’s APIs helped automate outreach, reduce costs, and personalize communication for contact centers and receivables teams. Your Voice now automates voice, SMS, and email workflows, improving engagement and speeding up payments. The partnership allows Your Voice to scale while focusing on their core strengths.
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Sinch helped SMS77 streamline SMS operations by providing direct network connections. SMS77 integrated Sinch’s HTTP API in just a few... hours. This reduced the number of resellers and improved service quality. Employee workload decreased and support quality increased. SMS77 now offers reliable SMS services to clients across several industries.
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Sinch Engage’s NetSuite SMS integration helped Port Networks cut support time in half. The company reduced cost-per-visit by 30% and... improved customer satisfaction. Port Networks used SMS to send batch alerts and automate service visit scheduling. This replaced slow phone calls and emails. Customers now get fast updates and respond quickly. The support team handles more visits each day and saves money.
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Sinch for Marketing helped Telekom Deutschland boost engagement with a personalized video SMS campaign. The "We Care" program targeted customers... under 28, encouraging smartphone trade-ins for sustainability. Personalized video messages increased conversion rates by 120% compared to control and 40% over standard SMS. The campaign achieved a 45% open and watch rate. Telekom Deutschland now plans to expand this approach for ongoing targeted offers.
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World Mobile used Sinch’s numbering services to restore cell service after Hurricane Helene hit North Carolina. The hurricane destroyed power... and internet, leaving many people unable to contact loved ones or emergency services. World Mobile deployed AirNodes and partnered with Sinch to provide local phone numbers and eSIM profiles. Relief organizations distributed these to hundreds of people, enabling instant mobile connectivity. Sinch’s reliable voice services helped reconnect disaster victims quickly and efficiently.
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Sinch SMS intelligent hubbing helped EE/BT cut operational costs and boost efficiency. EE/BT needed to improve interconnectivity and digital messaging... for its 31M+ customers. The Sinch solution reduced admin work by consolidating 400 relationships into one hub. EE/BT sent trillions of SMS messages and saved over ten weeks in legal and operational cycles. The platform launched in under two weeks, minimizing subscriber disruption.
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Sinch Engage helped IdeaTek reach 89 rural cities in Kansas with SMS outreach. IdeaTek used SMS to connect with new... customers and send reminders to existing ones. The integration with Zoho CRM made it easy to track and manage communications. SMS was also used in their IVR system to reduce call volume. Customer engagement improved and support became more efficient. IdeaTek converted all legacy SMS customers to Sinch Engage.
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Sinch Mailjet helps Outdooractive send 3. 5 million personalized emails each week. The platform keeps deliverability rates above 96% and...spam rates below 0.01%. Outdooractive uses advanced segmentation and dynamic content to target users by interests and language. The API and email editor streamline workflows and support collaboration across teams. With Sinch Mailjet, Outdooractive manages high email volumes efficiently and maintains a strong sender reputation.
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Sinch Flash Call Verification powers Yespark’s app-based parking rental service. Yespark needed a fast, low-cost way to verify users and... open parking gates. Sinch enabled 99% successful verification calls for over 40,000 parking spots. The solution delivers a 100% digital, friction-free experience for city drivers. Yespark’s COO praises Sinch for reliability and tailored support.
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Sureshot partnered with Sinch to add global, omnichannel messaging to their martech solutions. They integrated Sinch's Conversation API, enabling faster... deployment of messaging channels and improved global reach. This upgrade let Sureshot meet client needs for conversational engagement and launch a new MMS app for Oracle Responsys. The partnership strengthened Sureshot’s solution portfolio and sales outlook. Sureshot values Sinch’s strategic support and global infrastructure.
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Telarus used Sinch Engage to send SMS updates to event attendees. They needed a way to keep hundreds of people... informed during large events. Email was not effective, so they switched to text messaging. Sinch Engage let them send reminders, updates, and surveys before, during, and after events. Attendance and survey response rates improved. The team found the platform easy to use and liked its AI message composer.
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Shift Group used Sinch Engage’s HubSpot SMS integration to improve recruiting. They replaced slow calls and emails with direct SMS,... saving staff time. Recruiters now reach candidates instantly and track all messages in HubSpot. Candidate response rates increased, and feedback became real-time. The process is now faster, more personal, and more effective for athletes and veterans changing careers.
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SAP Emarsys wanted to help brands send personalized messages at scale. They integrated Sinch’s messaging API to power SMS, MMS,... WhatsApp, Line, Viber Business, and RCS campaigns. This let SAP Emarsys deliver reliable, real-time messages for their customers. Brands using SAP Emarsys now reach customers on the best channels, driving engagement and ROI. Sinch’s global network supports millions of messages, making campaigns seamless and scalable.
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SparkToro used Mailgun by Sinch to build a scalable email system on a startup budget. The team needed a flexible,... affordable platform for onboarding and transactional emails. Mailgun’s developer-friendly tools let them set up API calls and webhooks quickly. SparkToro created a low-maintenance system that gives customers control over email preferences. With 99% uptime and reliable deliverability, SparkToro saves money and avoids email headaches as they grow.
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Marigold uses Sinch to deliver fast, compliant mobile messaging in over 75 countries. The company needed to send secure, low-latency... messages for sensitive use cases like banking and customer onboarding. Sinch's Conversation API provided global reach, direct connectivity, and easy integration. Marigold benefits from reliable delivery, compliance, and the ability to add new channels like WhatsApp and RCS quickly. This partnership helps Marigold support global brands with high-speed, secure messaging.
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Insider used the Sinch SMS API to deliver over 500 million text messages a year in 45 countries. They needed a... scalable SMS solution with high deliverability and strong technical support. Sinch provided reliable messaging, boosting Insider's SMS delivery rates by 5%. Insider sent four times more texts year-over-year. The integration helped Insider serve enterprise clients in sectors like retail and finance.
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Sinch Elastic SIP Trunking helped Cage Cube Technologies boost monthly recurring revenue by 20%. Cage Cube needed reliable, scalable voice... solutions for their clients but faced issues with billing and complex setups from their old provider. Sinch’s platform made number porting and billing simple, and improved project management. The new solution led to faster onboarding, easier troubleshooting, and higher customer satisfaction. Cage Cube now delivers better service and is planning to expand with more Sinch products.
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Marquis Software used Sinch Engage to send automated SMS reminders to parolees. This helped reduce missed appointments by 43% compared... to those who did not get reminders. Officers saved time and could easily reschedule or update appointments. The SMS system improved communication between officers and clients. Marquis Software now plans to expand SMS use to more areas of their platform.
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GoLive used Sinch's SMS, MMS, and short code messaging to deliver custom mobile communication for healthcare and other industries. Sinch provided expert... support and helped GoLive meet strict compliance needs. GoLive now sends over 100,000 SMS and 13,000 MMS per month. The partnership began in 2018 and enabled GoLive to keep key clients and expand its business. Personalized service from Sinch was a key factor in GoLive's success.
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Sinch helped AGENT511 scale SMS messaging for utilities and emergency services. AGENT511 needed a traceable, scalable solution for high-volume, critical... notifications. Sinch provided a platform with strong carrier reach, message traceability, and two-way interactivity. AGENT511 now delivers auditable, high-throughput SMS for outage, billing, and demand response alerts. The company values Sinch’s reliable support and low-latency message delivery.
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Avtal used Sinch’s SMS and email APIs to modernize debt collection. Traditional call centers made consumers hesitant to respond. With... Sinch, Avtal sent 7 million messages monthly, scaling to 20 million. Recovery rates rose by 50–70%. Consumers could resolve accounts through simple texts or emails. Sinch ensured compliance and reliable delivery, helping Avtal build trust and boost results.
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Sinch Engage helped Oxperta Capital boost its response rate by 30% using WhatsApp automation. The company struggled to keep up... with a high volume of customer messages. By centralizing communication and using automated templates, Oxperta handled thousands of messages monthly. Team efficiency improved by 20%. Customers now get faster, more personal replies. The platform made it easy to manage all conversations in one place.
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Sinch Rich SMS helped Nationwide Building Society inform members about payment holiday actions during the COVID-19 pandemic. The solution used... interactive SMS with call-to-action buttons and guidance, making communication clear and supportive. Nationwide achieved a 90.7% engagement rate and a 47.6% click-through rate, far above industry averages. Nearly 60% of recipients clicked to resume payments, and 7% downloaded the Nationwide app. The campaign reduced support inquiries and strengthened member relationships.
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Consórcio Magalu used WhatsApp Flows from Sinch to improve its appointment scheduling process. The old system caused a 92% abandonment... rate when users left WhatsApp to book. With the new WhatsApp-based flow, users could book appointments without leaving the app. This led to 2.9x higher conversions among organic visitors and 49% more conversions from paid traffic. Customer satisfaction increased by 21%. The new process is faster, simpler, and keeps users engaged.
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BPCE Financement used Sinch Rich SMS to run a spring giveaway campaign. The goal was to teach customers about revolving... credit and boost financing applications. The campaign was interactive and included a contest with educational content. 70% of customers participated. Engagement was 2.7 times higher with Rich SMS than with email. Customers could apply for financing directly from the campaign landing page.
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Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could... handle high-volume campaigns and provide detailed analytics. Sinch enabled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.
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Wellpack used Sinch's multichannel messaging platform to boost campaign engagement. They switched from SMS to RCS for more interactive and... visual messages. In less than a year, Wellpack launched over 60 RCS Agents and sent millions of messages. One campaign saw a 378% ROI increase and a 91% rise in store visits. Sinch trained Wellpack's teams and adapted features to fit their business model.
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Sinch Engage helped O’Neill Marketing double webinar registrations using SMS reminders. The Zoho integration enabled faster, centralized communication with insurance... agents. Agents received timely updates, leading to higher event participation. The team saved time and improved collaboration with shared inbox access. Sinch Engage’s support and easy onboarding made the transition smooth.
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Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a reliable messaging partner for... high-volume campaigns and analytics. Sinch enabled rich media messaging and trackable links in HubSpot. SWETI improved client messaging and reporting. The agency supports major fitness brands like Gold's Gym.
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Sinch Engage helped Lupo Digital boost campaign effectiveness by 50%. The agency added SMS to HubSpot workflows to reach customers... instantly. Clients saw higher conversions and better retention. Email alone was not enough to cut through inbox noise. SMS made a big difference for education and other industries. Lupo Digital now delivers stronger engagement for its clients.
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Everlab used Sinch Engage with HubSpot integration to automate SMS appointment reminders. This helped reduce missed appointments by 40%. Before... SMS, email reminders had only 15–20% open rates. The sales team now responds faster to prospects using SMS. Two-way messaging builds trust with members. Support teams resolve issues quickly with conversations tracked in HubSpot.
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Sinch Contact Pro helped Salehiya centralize its contact center operations. Salehiya reduced call time by 32% and handled 25% more... calls. The company saw a 4% increase in revenue. Agents now use one platform for all communication channels. Customer service is more consistent and efficient. Salehiya unified its call center technology and improved resource management.
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Sinch's WhatsApp Business API helped Salud Digna handle a surge in patient inquiries during the pandemic. The AI-powered WhatsApp assistant... automated support for millions, giving fast, secure access to lab appointments and results. 89% of patient questions no longer need a live agent. Call time dropped by 50%, and call center productivity rose by 30%. Over 16 million patients were served, with 32.5 million interactions managed through the platform.
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Sinch Fax API helped Spruce Health digitize faxing for patient information. The solution enabled HIPAA-compliant digital faxing for thousands of... healthcare practices. Integration took less than a week, with no extra dashboard development needed. Providers now send and receive faxes securely from the same platform as calls and messages. Spruce Health improved service quality and patient data security. The Sinch dashboard made fax management simple for their team.
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Foundr used Sinch Engage with HubSpot integration to unify student communications. They replaced fragmented SMS tools with a single platform... for notifications, reminders, and marketing. Foundr saw a 65% increase in SMS delivery rates and improved campaign analytics. The team now saves up to three hours a week with easier reporting. Sinch helps Foundr deliver a consistent student experience and deeper insights.
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Shrewsbury College used Sinch Engage’s HubSpot integration to send SMS and RCS messages to students. The college needed a better... way to reach students who ignored emails about enrollment and bursaries. With Sinch Engage, they automated and personalized messages, leading to more bursary applications and higher student engagement. Staff spent less time on manual outreach and saw faster responses. RCS messaging also gave them new ways to connect with students using interactive content.
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Lawrence Academy used Sinch Engage SMS to reach students, parents, and alumni. Emails often went unread, so the school needed... a better way to connect. With Sinch Engage, they sent targeted SMS messages for important updates. The team used data to segment audiences and avoid message fatigue. Engagement improved, and the school built stronger relationships with its community.
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Sinch Engage helped Smart Horizons Career Online Education support nontraditional students. The school used Salesforce-integrated SMS to send automated and... personal messages. Coaches managed up to 300 students each without losing the personal touch. 80% of messages were personalized, helping students feel valued and motivated. The SMS solution improved student engagement and graduation rates.
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Sinch SMS helped The Floow quickly add secure SMS verification to their platform. The Floow used SMS to manage incentive... and reward programs for insurance clients, reducing fraud and boosting customer engagement. Integration took just two weeks, meeting tight deadlines. The solution was easy to use, cost-effective, and repeatable for future projects. The Floow now offers reliable SMS-based customer validation and engagement for insurers.
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Foyer used Sinch Chatlayer. ai to launch a virtual HR chatbot named Léonie. The chatbot provides real-time answers to HR...questions for 800 employees. It achieved an 80% response rate and is available 24/7. The solution was implemented in under three months. The HR team saved significant time and can now focus on complex tasks.
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Sinch Engage helped Lokal Forsikring reach 33,000 customers in just 3 hours during a severe weather emergency. The company used... Sinch Engage's HubSpot SMS integration to send urgent safety alerts with full tracking. The integration was fast, easy, and required no custom development. Lokal Forsikring saved time and cut costs compared to previous manual solutions. Real-time tracking showed exactly how customers engaged with each message.
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Sinch helped Macif reconnect with inactive customers using RCS messaging. Macif wanted to improve response rates and engagement. Sinch designed... a conversational campaign with rich media like images and video. Macif saw a 100% increase in click rates compared to SMS. Click rates were 200% higher than email. The campaign helped Macif reach 5 million policyholders.
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Vail Resorts used Sinch for Marketing SMS to improve direct, personalized mobile marketing. They wanted to connect all channels for... a single view of each guest. Sinch enabled deeper segmentation and opt-in notifications for weather and sales updates. This led to higher customer engagement and increased purchase rates. Integration with Adobe Campaign made the transition seamless and scalable.
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TUI France used Sinch’s RCS messaging to boost sales during their PRIMOS campaign. The campaign achieved a 12x return on... investment and a 5x higher conversion rate than Rich SMS. RCS messages had a 70% read rate and a 5.5% click-through rate. Sinch helped TUI design visually engaging messages with clear calls to action. TUI now uses RCS for all strategic campaigns to increase engagement and conversions.
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Sinch Unified Communications helped QDOBA Mexican Eats deploy a new communications system in under 30 days. The solution integrated with... Microsoft Office 365 and supported 316 users across corporate, field, and call center teams. QDOBA replaced legacy systems, added instant messaging, conferencing, and unified messaging. Employees reported high satisfaction and reliable collaboration. The project included custom features like dedicated CEO lines and fax-to-email services.
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Sinch SMS Verification helped Triodos Bank secure customer accounts and prevent fraud. The bank rolled out SMS-based one-time passwords for... 170,000 clients in Spain. They now send 250,000 verification messages each month. This solution made sign-ups and logins easier for users. Triodos Bank saw higher conversion rates and safer transactions. Customers now trust their digital banking experience more.
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BPCE Financement used Sinch Rich SMS to educate customers about revolving credit. They launched a gamified mobile campaign with a... cycling-themed mini-game. Customers learned about credit benefits through interactive checkpoints. The campaign achieved an 8% click-through rate, four times higher than average. 85% of those who clicked engaged with the experience. Conversion rates doubled compared to standard campaigns.
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Sinch Rich SMS helped Crédit Mutuel Arkéa boost customer engagement for their back-to-school campaign. The bank used a gamified SMS... experience, letting users play a digital game for a chance to win a voucher. The campaign achieved a 4x higher click-through rate than industry average and a 92% participation rate. Website traffic to product pages increased by 48.5%. The campaign ran for three years, improving each time with Sinch’s support.
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Sinch Engage helped Birger N. Haug automate over 15,000 monthly SMS service reminders. The dealership integrated Sinch Engage with HubSpot,... cutting campaign setup time nearly in half. Personalized, vehicle-specific messages now reach customers automatically, reducing errors for those with multiple cars. Transparent reporting lets the team see every message sent. Automated SMS follow email reminders, boosting response rates and ROI.
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Nissan used Sinch and Adobe Campaign to send personalized Rich SMS campaigns. They targeted 200,000 customers in the first six... months. Engagement increased 4.7 times. The conversion rate reached 80%. Nissan built stronger customer relationships and boosted car sales. The campaigns used CRM data to deliver timely, relevant messages.
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Sinch Engage helped instamotion boost car sales by 5% in just two months. The company used WhatsApp to reach customers... who could not be contacted by phone. This led to a 116% increase in conversion rate and a 19% response rate on WhatsApp. Thousands of messages were sent to potential buyers. Personalized WhatsApp newsletters also helped reactivate leads.
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Sinch's WhatsApp Business API helped Club Atlético Peñarol cut response times by 78%. The club reduced call center volumes by... 36% and handled 96% of fan interactions without live agents. Fans received instant answers to FAQs and personalized updates through a WhatsApp chatbot. Customer satisfaction scores rose by 32%. The solution also drove $50,000 in advance membership sales during stadium closures.
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VanMoof used Chatlayer by Sinch to automate customer support as their e-bike business grew. The AI chatbot, Boost, now handles... over 70% of customer queries in four languages. This reduced support tickets by 50% and improved customer experience. VanMoof scaled service without increasing costs or staff. The chatbot also ensures smooth handover to agents when needed.
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Sinch Engage helped Fantacalcio automate 95% of customer service using an AI chatbot. The platform handles over 3,000 daily inquiries... during peak seasons on WhatsApp and Messenger. Fantacalcio cut response times by 50% and improved support quality. The AI chatbot gathers user info, answers common questions, and passes complex cases to human agents. This lets the support team focus on tougher problems and keeps players happy.
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Sinch SMS helped TelASK deliver a daily health screening tool for hospital staff. The University of Ottawa Heart Institute used... this SMS-based questionnaire to screen employees before shifts. In one month, staff avoided over 1,000 hours of waiting in line. The solution improved productivity and reduced crowding at entrances. Employees and administrators found the Wellness Pass easy and effective.
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Sinch Engage helped Milan Laser automate SMS communications using Salesforce. The company sent over 3,000 messages daily and achieved a... 50% response rate. Staff saved about two hours each day on accounts receivable tasks. Automated reminders improved client onboarding and payment collection. Milan Laser streamlined processes and improved customer satisfaction as it expanded its clinics.
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Sinch SMS API helped Open Government Products deliver 95% of messages within 48 hours and 90% of urgent messages in 1 minute. The Postman platform... now connects directly to all four mobile network operators in Singapore. This improved security and reliability for government communications. Real-time tracking and analytics let agencies manage millions of messages efficiently. The partnership builds trust in official government messaging for Singaporeans.
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The European Commission used Chatlayer by Sinch to support young travelers in the DiscoverEU program. They needed to help many... first-time travelers across Europe, often outside normal hours. Sinch and Campfire built an AI chatbot to answer common questions and hand off complex cases to live agents. The bot now handles over 80% of requests and manages 3,000 queries per month. Travelers get 24/7 support, making the program more efficient and accessible.
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Sinch's Chatlayer. ai helped iFood automate 94% of support tickets using conversational AI. iFood used chatbots on WhatsApp and their...website to scale customer service and automate onboarding for drivers and restaurants. This led to a 70% reduction in delivery service costs. Customer satisfaction reached 91%. The solution improved B2B communication and made support more efficient.
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TaskRabbit used Sinch SMS to send real-time notifications and alerts to users. The company needed to reach customers and Taskers... quickly for urgent, time-sensitive tasks. Sinch SMS enabled TaskRabbit to send 36 million messages in one year, achieving a 96% open rate. This improved service levels and user experience for millions of users. TaskRabbit found Sinch scalable and fast to integrate, supporting their global expansion.
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Today’s Sober Women used Sinch SimpleTexting to support women in recovery. They needed a private, one-to-one channel for encouragement and... help. The Recovery Help Texts program sends therapist-led SMS messages across the U.S. The two-way messaging lets women reply and get direct support. The platform helps identify women in crisis and connect them to social services. Sinch’s support keeps the program running, especially during holidays.
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LiveVox used Sinch’s Elastic SIP Trunking to unify voice and SMS channels. They needed to simplify callback management for SMS... communications. Sinch’s solution gave them a single dashboard for voice and SMS, reducing troubleshooting time. LiveVox onboarded over 50 projects and hundreds of phone numbers. Their clients now enjoy flexible, seamless callback features and a better customer journey.
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Sinch Engage helped P’Nut Street Noodles boost sales by 50%. The restaurant chain struggled with low email engagement. They used... SMS for HubSpot to send instant, personalized offers. This improved customer retention and made communication faster. Automated workflows saved time for the marketing team. The result was more repeat orders and stronger customer loyalty.
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Ridership used Sinch Engage with Zoho CRM to speed up hiring for scooter contractors. They needed to hire workers within... 24 hours to meet city demand. SMS job applications made it easy for drivers to apply and for recruiters to respond fast. Ridership gained more qualified leads than needed and expanded into new areas. Automated SMS saved 15 hours a week and delivered a 50x ROI on spend.
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Sinch Contact Pro helped Aquanet S. A. modernize its customer service center. The company replaced an outdated switchboard with a...unified contact center integrated with SAP. This allowed faster, more efficient communication and better resource allocation. After implementation, 80% of customer calls were resolved at first contact. Staff and customers both experienced improved support and satisfaction.
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CubaMessenger used Sinch In-App Voice Calling to help people connect with loved ones in Cuba. The challenge was to offer... affordable voice calls without internet access. Sinch provided a solution that enabled pay-as-you-go, internet-free calling through the CubaMessenger app. Over 3 million people now use the app to make calls to Cuba, with 9,000 minutes of calls daily. The partnership improved customer service and made global communication easier for Cuban families.
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Sinch Contact Pro helped Mirka unify customer service across 20 subsidiaries. The solution integrated with SAP C4C, letting 80 advisors... handle calls and emails in one platform. Mirka now tracks 4,000 inbound and 1,200 outbound calls monthly. Agents see all customer data and support tickets in one place. Software updates roll out globally, saving time and cost. Mirka improved customer support and is piloting live chat for distributors.
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Sinch SMS automation helped FreshClaim, a medical billing startup, centralize patient communication. Staff no longer use personal phones for work... messages. The solution reduced admin time and improved work-life balance. Team members now use templates and a web portal for SMS. This change made workflows faster and more secure. FreshClaim saw clearer separation between work and personal time.
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Sinch SMS, integrated with HubSpot, helped OneMRI automate messaging workflows. The healthcare provider managed rapid growth, sending 30,000 SMS per... month and saving about three days a week in admin time. Automated, personalized SMS improved communication with thousands of customers. The solution enabled multi-channel journeys and reduced manual work. OneMRI praised Sinch for strong integration and responsive support.
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