Sinch BSS platform Overview

Sinch-bss-platform offers diverse products for expanding service offerings and monetizing assets. Customer relationships are fostered through innovative solutions provided by Sinch for Telco.

Use Cases

Customers recommend Products & Pricelist Management, Engaging And Following Up, Channel Management, as the business use cases that they have been most satisfied with while using Sinch BSS platform.

Other use cases:

  • Touchpoint Management
  • Billing And Invoice Management
  • Contract Management
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Business Priorities

Build Brand Awareness and Launch New Products are the most popular business priorities that customers and associates have achieved using Sinch BSS platform.

Other priorities:

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Sinch BSS platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch BSS platform works with different mediums / channels such as User Generated Content. Blogs. Mobile etc.

Comprehensive Insights on Sinch BSS platform Use Cases

What makes Sinch BSS platform ideal for Products & Pricelist Management?

Case Studies

Government Administration

CASE STUDY Government of Ras Al Khaimah

Sinch Contact Pro helped the government of Ras Al Khaimah unify its citizen communication channels. Before, calls, emails, and messages were handled in separate systems. With Sinch Contact Pro and SA...P integration, all communications now go through one platform. The government saw a 12.8% drop in call abandon rates, an 11.4% decrease in needed staff, and a 13.7% reduction in IT maintenance costs. Service delivery and efficiency improved for citizens and staff.

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Retail

CASE STUDY Oz Hair and Beauty

Sinch Engage helped Oz Hair and Beauty boost sales with personalized SMS campaigns. The retailer wanted to create personal shopping experiences at scale. They used targeted SMS and two-way messaging ...to engage customers. This led to a 38x ROI, a 12% click-through rate, and a 15% response rate. Customer engagement and conversion rates improved.

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Marketing and Advertising

CASE STUDY SWETI Marketing

Sinch Engage helps SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a reliable messaging partner with strong analytics for high-volume campaigns. Sinch provided rich med...ia messaging and trackable links within HubSpot. SWETI improved client messaging and reporting. The agency now supports fitness brands with personalized, data-driven communications.

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CASE STUDY Moet Ik Naar De Dokter (MINDD)

Sinch's Chatlayer Voice API helped MINDD build an AI-enabled voice chatbot for patient triage. MINDD wanted to route urgent medical calls to human agents faster. They used Sinch’s AI chatbot builder ...and voice technology to sort calls by urgency. This led to more calls being answered and a safer patient experience. The solution reduced wait times and improved call handling for Dutch medical practices.

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Retail

CASE STUDY Clarins

Sinch RCS helped Clarins boost customer engagement for holiday campaigns. Clarins used RCS to send interactive messages with images, buttons, and verified branding. The RCS campaign achieved a 79% re...ad rate and a 22% click-through rate. Engagement was 2.5 times higher than with Rich SMS. Clarins saw 3.5 times more redirections than previous campaigns. The solution led to better engagement and higher revenue.

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Retail

CASE STUDY Courir

Sinch helped Courir boost sales with mobile messaging. Courir wanted to drive more sales in a tough retail market. They partnered with Sinch to run campaigns on WhatsApp, RCS, and Rich SMS. Courir sa...w a 5x increase in WhatsApp opt-ins. RCS messages delivered 137% ROI. Campaign revenue tripled with RCS. Courir and Sinch worked closely to keep improving results.

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Sinch BSS platform Features

  • Low
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FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Sinch BSS platform

Top Failure Risks for Sinch BSS platform

Sinch AB News

Product

Despite 48% Interest, Over 90% of Global Consumers Have Reservations About AI For BF/CM

Sinch released a global survey revealing that while 48% of consumers believe AI will ease Black Friday and Cyber Monday shopping, over 90% have reservations about AI, mainly due to data privacy concerns. The survey highlights the importance of trust in AI-driven communications, with Sinch emphasizing secure, personalized, and verified messaging to bridge the trust gap during peak shopping seasons.

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Awards

Sinch is named a Leader in the 2025 Gartner?? Magic Quadrant? for Communications Platforms as a Service (CPaaS)

Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platforms as a Service (CPaaS). This accolade highlights Sinch's ability to execute and its comprehensive vision in the CPaaS market. The recognition underscores Sinch's commitment to enhancing customer communications through innovations like Sinch AI and expanded platform integrations.

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Awards

Sinch Named a Leader in the 2025 Gartner® Magic Quadrant for CPaaSThird Year in a Row

Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This accolade highlights Sinch's advancements in customer engagement technologies, including AI-driven solutions and expanded platform integrations. The recognition underscores Sinch's global leadership in orchestrating intelligent customer communications.

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Product

Sinch Pioneers Next-Generation AI Communications with Model Context Protocol Implementation - Yahoo Finance

Sinch has implemented the Model Context Protocol (MCP) to enhance AI-powered communications. This protocol allows AI agents to effectively manage messaging, voice, email, and verification tasks on Sinch's platform. The implementation supports AI agents in executing communication actions, ensuring compliance and delivery across various channels. Sinch's MCP is available in developer preview and integrates with platforms like Microsoft Azure AI Foundry and OpenAI Agents SDK.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO