Sinch BSS platform Overview

Sinch-bss-platform offers diverse products for expanding service offerings and monetizing assets. Customer relationships are fostered through innovative solutions provided by Sinch for Telco.

Use Cases

Customers recommend Products & Pricelist Management, Engaging And Following Up, Channel Management, as the business use cases that they have been most satisfied with while using Sinch BSS platform.

Other use cases:

  • Touchpoint Management
  • Billing And Invoice Management
  • Contract Management
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Business Priorities

Build Brand Awareness and Launch New Products are the most popular business priorities that customers and associates have achieved using Sinch BSS platform.

Other priorities:

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Sinch BSS platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch BSS platform works with different mediums / channels such as User Generated Content. Blogs. Mobile etc.

Peer review evidence (same sources as the product rating summary)

"...At the core of the Sinch BSS is a TM Forum based Product Catalog that allows definition and management of your product offerings, including business rules, price, documents and data. ..." API's for simple integration
"...The connector s use of HTTP corresponds directly to your Mobile Messaging Provider (MMPs like Twilio , Sinch/CLX , or AWS Pinpoint ), which can alter message performance according to volume and encourage consumers to actively engage...." Personalization for your Mobile Marketing Practice
"...TV channel management...." API's for simple integration

Sinch BSS platform Customer wins, Customer success stories, Case studies

How does Sinch BSS platform address your Products & Pricelist Management Challenges?

 

Sinch AB Helps Non-Profit Today's Sober Women with Timely Connection and Support ...

Sinch AB's messaging platform, SimpleTexting, is being used by the U.S.-based nonprofit Today's Sober Women to provide trauma-informed text support for women in sobriety. This initiative, crucial dur...ing the holiday season, enables secure, two-way SMS communication, offering emotional support and connecting women with essential services like housing and food assistance.

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SWETI Marketing - Marketing And Advertising - Marketing and Advertising

Sinch Engage helped SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a messaging partner that could handle high-volume campaigns and provide detailed analytics. Sinch en...abled rich media messaging and trackable links within HubSpot. This improved client messaging and reporting. SWETI now helps gyms connect with millions of members using scalable mobile messaging.

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Oz Hair and Beauty - Retail - Retail

Sinch Engage helped Oz Hair and Beauty boost customer engagement with targeted SMS campaigns. The retailer achieved a 38x ROI and a 12% click-through rate using personalized, two-way messaging. Integ...ration with Shopify enabled automated abandoned cart reminders, driving a 13% conversion rate. Customers received tailored product recommendations and promotions via SMS. Oz Hair and Beauty connected online and in-store experiences for seamless shopping.

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Clarins - Retail - Retail

Clarins used Sinch's RCS messaging to boost holiday campaign engagement. The RCS messages achieved a 79% read rate and a 22% click-through rate. This was 2.5 times higher than their Rich SMS campaign...s. Clarins also saw three times more redirections than with Rich SMS. The company is now refining its RCS strategy for future campaigns.

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Courir - Retail - Retail

Courir used Sinch's messaging solutions to boost sales and customer engagement. They ran campaigns on WhatsApp, Rich SMS, and RCS. The WhatsApp holiday campaign saw a 66% opt-in rate and 91% particip...ation. RCS campaigns delivered a 137% ROI and tripled campaign revenue compared to previous methods. Courir now plans to expand RCS use and integrate loyalty features for even better results.

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BUT - Retail - Retail

BUT used Sinch's RCS messaging to boost sales and engage shoppers. Their first RCS campaign saw a 10% click-through rate, three times higher than SMS. A key campaign delivered a 7x ROI and €82,000 in... extra revenue. RCS messages had a 73% read rate and 13.5% click-through rate. BUT now sends millions of RCS messages, making it a core part of their CRM strategy.

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Sinch BSS platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Sinch BSS platform

Top Failure Risks for Sinch BSS platform

Sinch AB News

Awards

Sinch AB: Sinch named 2026 Adobe Customer Experience Orchestration ...

Sinch has been named the 2026 Adobe Customer Experience Orchestration Technology Partner of the Year. This award highlights Sinch's leadership in enabling brands to deliver real-time, personalized customer experiences across messaging channels within the Adobe ecosystem. Sinch's collaboration with Adobe enhances the Adobe Experience Cloud, facilitating connected and engaging customer journeys.

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Awards

Sinch AB Named Adobe 2026 CX Orchestration Partner of the Year

Sinch AB has been named Adobe's 2026 Customer Experience Orchestration Technology Partner of the Year. This recognition highlights Sinch's strategic shift from a low-margin SMS wholesaler to a high-growth enterprise software provider. The partnership with Adobe allows Sinch to integrate its Conversation API and Moments platform with Adobe Experience Cloud, enhancing its market position and increasing its gross margin.

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Partnership

Sinch Named 2026 Adobe CX Orchestration Technology Partner of ...

Sinch was named Adobe's 2026 Customer Experience Orchestration Technology Partner of the Year, highlighting its integration with Adobe Experience Cloud. This partnership supports Sinch's shift to high-margin enterprise software, boosting its gross margin and enterprise software revenue. The collaboration expands Adobe's ecosystem and offers Sinch access to Adobe's enterprise customers, enhancing its market position in CX orchestration.

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Financial

Latest earnings reports from Sinch AB (1SINC)

Sinch AB announced its earnings results for the first quarter ending March 31, 2026.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO