Sinch BSS platform Overview

Sinch-bss-platform offers diverse products for expanding service offerings and monetizing assets. Customer relationships are fostered through innovative solutions provided by Sinch for Telco.

Use Cases

Customers recommend Products & Pricelist Management, Engaging And Following Up, Channel Management, as the business use cases that they have been most satisfied with while using Sinch BSS platform.

Other use cases:

  • Touchpoint Management
  • Billing And Invoice Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Build Brand Awareness and Launch New Products are the most popular business priorities that customers and associates have achieved using Sinch BSS platform.

Other priorities:

See all business priorities See less business priorities

Sinch BSS platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch BSS platform works with different mediums / channels such as User Generated Content. Blogs. Mobile etc.

Comprehensive Insights on Sinch BSS platform Use Cases

How efficiently Does Sinch BSS platform manage your Products & Pricelist Management?

Case Studies

Government Administration

CASE STUDY Government of Ras Al Khaimah

Sinch Contact Pro helped the government of Ras Al Khaimah unify its citizen communication channels. Before, calls, emails, and messages were handled in separate systems. With Sinch Contact Pro and SA...P integration, all communications now go through one platform. The government saw a 12.8% drop in call abandon rates, an 11.4% decrease in needed staff, and a 13.7% reduction in IT maintenance costs. Service delivery and efficiency improved for citizens and staff.

Read more →

CASE STUDY Moet Ik Naar De Dokter (MINDD)

Sinch's Chatlayer Voice API helped MINDD build an AI-enabled voice chatbot for patient triage. MINDD wanted to route urgent medical calls to human agents faster. They used Sinch’s AI chatbot builder ...and voice technology to sort calls by urgency. This led to more calls being answered and a safer patient experience. The solution reduced wait times and improved call handling for Dutch medical practices.

Read more →
Retail

CASE STUDY Oz Hair and Beauty

Sinch Engage helped Oz Hair and Beauty boost sales with personalized SMS campaigns. The retailer wanted to create personal shopping experiences at scale. They used targeted SMS and two-way messaging ...to engage customers. This led to a 38x ROI, a 12% click-through rate, and a 15% response rate. Customer engagement and conversion rates improved.

Read more →
Marketing and Advertising

CASE STUDY SWETI Marketing

Sinch Engage helps SWETI Marketing deliver SMS and MMS campaigns for fitness brands. SWETI needed a reliable messaging partner with strong analytics for high-volume campaigns. Sinch provided rich med...ia messaging and trackable links within HubSpot. SWETI improved client messaging and reporting. The agency now supports fitness brands with personalized, data-driven communications.

Read more →
Retail

CASE STUDY Clarins

Sinch RCS helped Clarins boost customer engagement for holiday campaigns. Clarins used RCS to send interactive messages with images, buttons, and verified branding. The RCS campaign achieved a 79% re...ad rate and a 22% click-through rate. Engagement was 2.5 times higher than with Rich SMS. Clarins saw 3.5 times more redirections than previous campaigns. The solution led to better engagement and higher revenue.

Read more →
Retail

CASE STUDY Courir

Sinch helped Courir boost sales with mobile messaging. Courir wanted to drive more sales in a tough retail market. They partnered with Sinch to run campaigns on WhatsApp, RCS, and Rich SMS. Courir sa...w a 5x increase in WhatsApp opt-ins. RCS messages delivered 137% ROI. Campaign revenue tripled with RCS. Courir and Sinch worked closely to keep improving results.

Read more →

Sinch BSS platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)

Software Failure Risk Guidance

?

for Sinch BSS platform

Top Failure Risks for Sinch BSS platform

Sinch AB News

Product

Introducing: AI-powered SMS workflows for NetSuite, powered by Sinch Engage

Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for personalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.

Read more →
Product

Singaporeans embrace AI convenience but still demand the human touch: Sinch | e27

Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% prefer it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.

Read more →
Awards

Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS - CXOToday.com

Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.

Read more →
Awards

Sinch AB : Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS

Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This acknowledgment highlights Sinch's leadership in global communication strategies and its robust platform capabilities, including AI-powered messaging and video communication. The recognition underscores Sinch's innovation and ability to deliver secure, scalable solutions for enterprises worldwide.

Read more →

Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

IPO