Sinch BSS platform Overview

Sinch-bss-platform offers diverse products for expanding service offerings and monetizing assets. Customer relationships are fostered through innovative solutions provided by Sinch for Telco.

Use Cases

Customers recommend Products & Pricelist Management, Engaging And Following Up, Channel Management, as the business use cases that they have been most satisfied with while using Sinch BSS platform.

Other use cases:

  • Touchpoint Management
  • Billing And Invoice Management
  • Contract Management
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Business Priorities

Build Brand Awareness and Launch New Products are the most popular business priorities that customers and associates have achieved using Sinch BSS platform.

Other priorities:

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Sinch BSS platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sinch BSS platform works with different mediums / channels such as User Generated Content. Blogs. Mobile etc.

Comprehensive Insights on Sinch BSS platform Use Cases

How does Sinch BSS platform facilitate Products & Pricelist Management?

Case Studies

Financial Services

CASE STUDY FirstBank

FirstBank wanted to keep customers engaged and informed. They used Sinch's SMS messaging to send personalized notifications. Over 60% of customers opted-in to receive messages. FirstBank sends 3.5 mi...llion alerts each month. They have worked with Sinch for over 13 years.

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Consumer Services

CASE STUDY EasyPark Group

EasyPark Group needed to send messages reliably across more than 20 countries. They switched to Sinch to deliver messages at scale. This improved customer experience and security with a 97% delivery ...rate. 40% of messages in Germany are sent via RCS. Millions of messages are delivered, enhancing the parking experience for users.

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Banking

CASE STUDY FirstBank

FirstBank improved customer satisfaction by using Sinch's messaging platform, enhancing communication efficiency and engagement. They achieved significant operational improvements and increased custo...mer interactions.

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Retail

CASE STUDY Picard

Picard, a frozen food retailer, wanted to boost sales during the holiday season. They used Sinch's chatbot builder and Conversation API to create a personalized RCS experience. This led to a 42% incr...ease in customer engagement and a 10% increase in redirections. The click-through rate was three times higher. Picard's CRM manager, Alix Berthon, highlighted the benefits of RCS for secure and branded messaging.

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Health, Wellness and Fitness

CASE STUDY Vail Resorts

How Vail Resorts uses SMS to build lasting relationships and offer the experience of a lifetime.

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Automotive

CASE STUDY AAA

AAA wanted to improve member interactions through mobile messaging. They found that members were texting their 800-HELP number, but it wasn't set up for SMS. AAA worked with Sinch to enable 2-way SMS... with automatic responses. This change helped more customers and saved AAA $30,000. They also achieved an 8% conversion rate from SMS to roadside assistance.

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Sinch BSS platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

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CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.77/5 ★

Read Reviews (4)

Software Failure Risk Guidance

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for Sinch BSS platform

Top Failure Risks for Sinch BSS platform

Sinch AB News

Awards

Sinch named top vendor for RCS messaging in global ROCCO report

Sinch has been named a Tier 1 vendor for RCS messaging in the 2024 ROCCO Market Impact Report. The ranking is based on feedback from 92 mobile operators across 64 countries, evaluating vendors on reliability, technical innovation, customer support, and service quality. This recognition highlights Sinchs leadership in enabling advanced RCS messaging solutions for global mobile operators.

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Awards

Sinch Recognized as a Leading RCS Vendor in ROCCO's 2024 Market Impact Report

Sinch has been recognized as a leading Rich Communication Services (RCS) vendor in ROCCO's 2024 Market Impact Report. This recognition highlights Sinch's strong position in the global RCS messaging ecosystem, reflecting its innovation and influence in business messaging solutions.

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Partnership

Sinch, Authvia Launch Payment-Enabled Messaging for North America

Sinch and Authvia have partnered to launch payment-enabled messaging services in North America. The integration leverages Authvias TXT2PAY technology, allowing businesses to request and process payments directly within SMS, WhatsApp, and RCS conversations. This collaboration streamlines conversational commerce, enhances customer engagement, and ensures compliance with PCI Level 1 and SOC 2 security standards.

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Partnership

Sinch, Authvia Partner For Payment-Enabled Messaging Across North America | MarketScreener

Sinch and Authvia have announced a partnership to deliver payment-enabled messaging solutions across North America. This collaboration integrates Sinchs messaging platform with Authvias payment technology, enabling businesses to offer secure, real-time payment experiences within messaging channels. The partnership aims to streamline customer transactions and enhance digital engagement for enterprises.

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Sinch AB Profile

Company Name

Sinch AB

Company Website

https://www.sinch.com/

HQ Location

Lindhagensgatan 74 112 18 Stockholm Sweden

Employees

251-500

Social

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Financials

IPO