Latest News & Updates on Sinch BSS platform

Julia Fraser, EVP Americas at Sinch, discussed the company's Voice Relay technology at the Enterprise Connect conference. This AI-powered solution converts text into natural voice conversations, enha...ncing customer engagement in contact centers. It allows enterprises to integrate AI models for dynamic interactions, emphasizing the importance of voice as a critical engagement channel. Sinch aims to combine AI with voice communications for personalized customer experiences.
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Sinch has launched Voice Relay, a new extension of its enterprise voice platform, enabling real-time AI voice agents to handle phone calls. This technology integrates speech recognition, voice synthe...sis, and interruption handling, allowing AI systems to manage interactions in customer support and contact centers. The launch highlights the growing AI speech-to-text market, driven by advancements in deep learning and cloud-based AI services.
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Sinch has introduced Voice Relay, an early access feature for its Enterprise Voice platform, enabling AI-powered voice interactions by connecting text-based AI agents to live phone calls. This innova...tion streamlines AI integration into voice communications, enhancing fraud protection and global reach, and allowing enterprises to automate routine calls and improve customer engagement.
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Sinch has launched Voice Relay, a new technology that allows AI agents to participate in real-time phone conversations via Sinchs global voice network. Announced at the Enterprise Connect conference,... this solution integrates text-based AI agents with phone conversations, overcoming latency and telecom infrastructure challenges. Enhancements to Sinchs Enterprise Voice solution include AI-ready infrastructure, enhanced security, and expanded network capacity, aiming to improve customer interactions across voice, messaging, and email.
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Sinch has launched Voice Relay, a new feature within its Enterprise Voice platform, enabling developers to connect AI agents to live phone calls. This innovation simplifies the integration of AI into... voice interactions, offering AI-ready voice infrastructure, enhanced branded calling protection, and expanded global network capabilities. Voice Relay manages real-time conversational processes, including speech recognition and voice synthesis, allowing enterprises to automate calls and improve customer engagement.
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Sinch launched its AI-powered Voice Relay at Enterprise Connect, enhancing AI-driven customer communications by integrating text-based AI agents with live phone calls. This innovation aims to positio...n Sinch as a core infrastructure provider for large-scale AI-powered interactions, potentially influencing its investment narrative and execution risks.
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Sinch has launched agentic conversations to enhance enterprise AI engagement. This new feature aims to improve customer interactions by leveraging advanced AI capabilities, positioning Sinch as a lea...der in communication APIs.
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Sinch has launched a new feature called Voice Relay for its Enterprise Voice platform. This feature allows developers to connect text-based AI agents directly to live phone calls. It includes AI-opti...mized voice infrastructure, enhanced protection for branded calls, and expanded global network capacity to support secure and scalable customer dialogues.
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Sinch has introduced Voice Relay, a new feature in its Enterprise Voice platform, enabling developers to connect AI agents directly to live phone calls. This innovation simplifies the integration of ...AI into voice interactions, offering real-time conversational capabilities without the need for complex infrastructure management. Voice Relay supports AI-powered customer engagement by managing speech recognition, voice synthesis, and interruption handling, enhancing enterprise communication.
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Sinch has launched Voice Relay, a new feature within its Enterprise Voice platform, enabling AI agents to connect directly to live phone calls. This innovation simplifies integrating AI into voice in...teractions by managing real-time conversational loops, including speech recognition and voice synthesis. It allows enterprises to automate calls and reduce wait times without complex infrastructure.
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Sinch has introduced "agentic conversations," a new suite of capabilities that enable enterprises to deploy AI agents across messaging, voice, and email channels. This platform offers flexibility and... security, allowing businesses to integrate their own AI solutions or use Sinch's offerings. Key features include Sinch Agent Builder and various developer tools, supporting scalable and secure AI-driven customer engagement.
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Sinch has launched "agentic conversations," a new feature enhancing its communication platform. This addition aims to improve customer interactions by leveraging advanced conversational capabilities.

Sinch introduces agentic conversations, enhancing its platform with AI capabilities for customer engagement across messaging, voice, and email. This new suite includes Sinch Agent Builder and tools l...ike Sinch Functions and Skills, enabling enterprises to deploy AI agents securely and at scale. Sinch's infrastructure supports flexible integration, allowing businesses to use Sinch's AI or their own solutions.
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Sinch has launched "agentic conversations," a suite of AI-powered capabilities designed to enhance customer engagement across messaging, voice, and email channels. This platform allows enterprises to... deploy AI agents with secure integration into their systems, offering flexibility in building or integrating solutions. The new capabilities include Sinch Agent Builder and tools like Sinch Functions and Sinch Skills, supporting scalable deployment and management of AI agents.
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Sinch has introduced "agentic conversations," a new suite of capabilities designed to enhance AI-powered customer engagement across messaging, voice, and email channels. This platform allows enterpri...ses to deploy AI agents at scale, offering flexibility in integrating with existing systems. Sinch's infrastructure supports secure, scalable, and reliable communications, positioning the company as a leader in AI-driven customer interactions.
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Sinch AB has formed a strategic partnership with Lovable to integrate Sinch's communications infrastructure into the Lovable Cloud. This collaboration aims to enhance communication tools for AI-nativ...e applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, supporting AI-powered applications transitioning from prototype to production.
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Sinch has launched AI-powered SMS workflows integrated with NetSuite, enhancing automation for businesses. This new feature allows users to set up automated SMS campaigns quickly, leveraging AI for p...ersonalized messaging and reducing configuration errors. The integration combines NetSuite's language model with Sinch's AI message generator, simplifying the setup of SMS workflows for various business needs.
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Sinch's recent report highlights Singaporeans' cautious adoption of AI, emphasizing the need for trust and human interaction. While 45% of respondents are open to AI in customer support, only 4% pref...er it for issue resolution. Concerns about AI accuracy persist, especially in healthcare and finance. The report underscores the importance of balancing AI efficiency with personal engagement to maintain consumer trust.
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Sinch has expanded its Rich Communication Services (RCS) coverage with major Tier-1 U.S. mobile operators, enhancing customer engagement for businesses. This expansion allows businesses to offer inte...ractive, branded messaging experiences. Sinch's RCS capabilities are already benefiting major brands, including a global delivery service and Enfamil, by improving customer interactions and engagement.
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Sinch has achieved full RCS coverage across all Tier 1 U.S. carriers, enhancing its leadership in the U.S. market. This expansion allows businesses to engage customers through rich, interactive messa...ging, crucial for peak shopping periods like Black Friday. Sinch's RCS capabilities are already benefiting major brands, improving customer engagement and trust.
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Sinch released a global survey revealing that while 48% of consumers believe AI will ease Black Friday and Cyber Monday shopping, over 90% have reservations about AI, mainly due to data privacy conce...rns. The survey highlights the importance of trust in AI-driven communications, with Sinch emphasizing secure, personalized, and verified messaging to bridge the trust gap during peak shopping seasons.
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Sinch has implemented the Model Context Protocol (MCP) to enhance AI-powered communications. This protocol allows AI agents to effectively manage messaging, voice, email, and verification tasks on Si...nch's platform. The implementation supports AI agents in executing communication actions, ensuring compliance and delivery across various channels. Sinch's MCP is available in developer preview and integrates with platforms like Microsoft Azure AI Foundry and OpenAI Agents SDK.
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Sinch was named Adobe's 2026 Customer Experience Orchestration Technology Partner of the Year, highlighting its integration with Adobe Experience Cloud. This partnership supports Sinch's shift to hig...h-margin enterprise software, boosting its gross margin and enterprise software revenue. The collaboration expands Adobe's ecosystem and offers Sinch access to Adobe's enterprise customers, enhancing its market position in CX orchestration.
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Sinch has formed a strategic partnership with Lovable to integrate its communications infrastructure into Lovable's AI software platform. This collaboration aims to provide scalable communication too...ls for AI-native applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, supporting the development of AI-powered applications.
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Sinch and Lovable have formed a strategic partnership to enhance communications for AI-native applications. This collaboration aims to leverage Sinch's communication APIs to support Lovable's AI-driv...en solutions.
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Sinch and Lovable have formed a strategic partnership to integrate Sinch's communications infrastructure into Lovable's AI software platform. This collaboration aims to provide scalable communication... tools for AI-native applications, starting with Sinch's Mailgun platform for email capabilities. The partnership will expand to include messaging and voice services, enhancing the development of AI-driven applications.
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Sinch reported its first quarter 2026 financial results, highlighting a 3% organic revenue growth and a 10% increase in adjusted EBITDA. The company also announced a strategic partnership with Lovabl...e and launched new AI-driven products, including Agentic Conversations and Voice Relay. Sinch was named a leader in the IDC MarketScape for Communications Engagement Platforms and won a Juniper Research award for RCS Monetization.
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Sinch AB announced its earnings results for the first quarter ending March 31, 2026.

Sinch AB's Extraordinary General Meeting approved the cancellation of 74,211,294 repurchased shares, representing 8.78% of total shares, to enhance capital allocation flexibility. The meeting also re...solved to adjust the share capital through a bonus issue, maintaining its original level post-cancellation. These strategic moves aim to optimize Sinch's financial structure.
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Sinch reported its financial results for Q4 and full-year 2025, showing strengthened performance with an organic growth of 1% in net sales and a 7% increase in adjusted EBITDA. The company processed ...27 billion customer interactions during Black Friday and secured a new SEK 1,000m loan. Sinch plans a shareholder meeting to discuss share buybacks.
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Sinch AB reported its Q3 2025 earnings, highlighting improved profitability and strategic growth initiatives. The company achieved a 5% organic increase in gross profit to SEK 2,318 million and an 8%... organic growth in adjusted EBITDA to SEK 915 million. Sinch reduced its loss after tax significantly, emphasizing its focus on AI-driven platform expansion and full RCS coverage in the US to maintain its leadership in the CPaaS sector.
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Earnings beat, buy-back fuel Sinch shares TradingView News

Sinch has appointed Jonas Dahlberg as acting CEO, succeeding Laurinda Pang, to lead the company's next phase of growth. Dahlberg, previously CFO, has been involved in Sinch's strategic transformation... and brings experience from leading tech-enabled services. Pang will support the transition until a permanent successor is appointed by the end of 2026.
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Sinch CEO Laurinda Pang will step down, and Jonas Dahlberg has been appointed as the acting CEO.

Jonas Dahlberg has been appointed as the acting CEO of Sinch, following Laurinda Pang's decision to step down. Dahlberg, previously the CFO, is expected to guide Sinch through its next growth phase, ...focusing on AI-driven communications. Pang will assist in the transition until her final exit by December 31, 2026.
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Sinch has appointed Jonas Dahlberg as acting CEO, succeeding Laurinda Pang, to lead the company's next phase of growth and execution. Dahlberg, previously CFO at Sinch, brings experience from leading... international tech-enabled services. This leadership transition aims to build on Sinch's transformation into a profitable, integrated global cloud communications platform.
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Sinch has appointed CFO Jonas Dahlberg as acting CEO, replacing Laurinda Pang. This leadership change is part of a strategic transition to enhance growth and leverage Sinch's cloud communications pla...tform for the AI economy.
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Sinch has appointed Jonathan Bean as Executive Vice President for EMEA and Global Partnerships. Previously the Chief Marketing Officer, Bean will now lead Sinch's EMEA business and global partner eco...system, reporting to CEO Laurinda Pang. This transition follows his significant contributions to Sinch's marketing and growth strategies.
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Sinch has appointed Jonathan Bean as the new Executive Vice President for EMEA and Global Partnerships. Previously the Chief Marketing Officer since 2019, Bean will continue to report directly to CEO... Laurinda Pang. This leadership change is part of Sinch's strategy to enhance its growth in the EMEA region. The company is also searching for a new Chief Marketing Officer as Nicklas Molin departs.
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Sinch has appointed Lindy Puttkammer as its new Chief Human Resources Officer, effective January 1, 2026. Puttkammer, who joined Sinch in 2024, previously led the company's global Compensation and Be...nefits function. She succeeds Christina Raaschou, who will leave Sinch in February 2026.
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Sinch has been recognized as a leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the fourth consecutive year. This recognition highlights Sinch's investme...nts in AI-driven fraud controls, a robust partner ecosystem, and a global carrier network, supporting intelligent customer communications at scale.
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Sinch has been recognized as a leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the fourth consecutive year. This accolade highlights Sinch's commitment ...to integrating AI-native capabilities with carrier-grade reliability, supporting global enterprises in operationalizing intelligent customer communications. Sinch's extensive partner ecosystem and robust global carrier network underpin its leadership in the CPaaS market.
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Sinch AB has been named Adobe's 2026 Customer Experience Orchestration Technology Partner of the Year. This recognition highlights Sinch's strategic shift from a low-margin SMS wholesaler to a high-g...rowth enterprise software provider. The partnership with Adobe allows Sinch to integrate its Conversation API and Moments platform with Adobe Experience Cloud, enhancing its market position and increasing its gross margin.
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Sinch has been recognized as the 2026 Adobe Customer Experience Orchestration Technology Partner of the Year, highlighting its excellence in customer experience solutions.

Sinch has been named the 2026 Adobe Customer Experience Orchestration Technology Partner of the Year. This award highlights Sinch's leadership in enabling brands to deliver real-time, personalized cu...stomer experiences across messaging channels within the Adobe ecosystem. Sinch's collaboration with Adobe enhances the Adobe Experience Cloud, facilitating connected and engaging customer journeys.
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Sinch has been recognized as a Leader in IDC's MarketScape for its AI-native orchestration layer, which enhances context-aware interactions across messaging, voice, and email. This recognition highli...ghts Sinch's capabilities in providing a unified communications engagement platform, aligning with industry trends towards AI-driven, converged solutions.
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Sinch has been named a Leader in the inaugural IDC MarketScape for Communications Engagement Platforms 2026, recognizing its AI-native orchestration layer and comprehensive portfolio for customer eng...agement. This assessment evaluates vendors across CPaaS, UCaaS, and CCaaS, highlighting Sinch's capabilities in messaging, voice, and email services, and its strong position in the midmarket and large enterprise segments.
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Sinch has been named a Leader in the inaugural 2026 IDC MarketScape report for Worldwide Communications Engagement Platforms. The report highlights Sinch's AI-native orchestration layer, enabling con...text-aware interactions across messaging, voice, and email. This recognition underscores Sinch's role as a trusted partner in AI-driven customer engagement, with a strong portfolio and deep carrier relationships.
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Sinch has been recognized as a leader in the IDC MarketScape for Communications Engagement Platforms, highlighting its strength in the industry.

Sinch has been awarded the 2023 Adobe Digital Experience Technology Partner of the Year for Customer Journeys. This recognition highlights Sinch's innovative customer experiences and its role in enha...ncing Adobe's business. The award coincides with Adobe's decision to resell Sinch's messaging products, strengthening their partnership. Sinch's solutions enable Adobe Experience Cloud users to engage in conversational messaging without leaving Adobe Journey Optimizer.
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Sinch has been awarded the Platinum Winner in the Juniper Research Future Digital Awards for its RCS for Operators solution. This recognition highlights Sinch's innovative approach to RCS monetizatio...n, enabling mobile operators to launch and scale RCS for Business effectively. The solution integrates AI for content intelligence, offering secure, interactive messaging experiences that drive enterprise adoption and unlock new revenue streams.
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Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This recognition highlights Sinch's leadership in... global communications, offering solutions like AI-powered messaging and video communication. Sinch's platform supports enterprises with secure, localized, and intelligent customer engagement across various channels.
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Sinch Recognized in Gartner 2025 Critical Capabilities for CPaaS

Sinch has been recognized in the 2025 Gartner Critical Capabilities for CPaaS report, ranking #1 for Multinational Organizations and Video Use Cases. This acknowledgment highlights Sinch's leadership... in global communication strategies and its robust platform capabilities, including AI-powered messaging and video communication. The recognition underscores Sinch's innovation and ability to deliver secure, scalable solutions for enterprises worldwide.
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Sinch achieved the top ranking in two use cases, Multinational Organizations and Video, in the 2025 Gartner Critical Capabilities for CPaaS report. This recognition highlights Sinch's comprehensive p...latform capabilities, including global network coverage, real-time video calling, and compliance with global telecom regulations. Sinch's innovations such as Sinch AI and enhanced Sinch Engage platform further demonstrate its leadership in customer communications.
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Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platforms as a Service (CPaaS). This accolade highlights Sinch's ability to execute and its comprehensive v...ision in the CPaaS market. The recognition underscores Sinch's commitment to enhancing customer communications through innovations like Sinch AI and expanded platform integrations.
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Sinch has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year. This accolade highlights Sinch's advancements... in customer engagement technologies, including AI-driven solutions and expanded platform integrations. The recognition underscores Sinch's global leadership in orchestrating intelligent customer communications.
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