Real-World Case Studies and Customer Success Stories with Retool

Retool helped Brex scale from 35 to over 400 employees and reach a $2.6 billion valuation. Brex used Retool to build internal tools that empowered employees and increased engineering velocity. Before... Retool, only technical workers could make changes, slowing down operations. With Retool, Brex created internal apps quickly, letting nontechnical staff manage tasks. This improved productivity and supported rapid company growth.
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Retool helped Earnin rebuild its customer service process before launching the WeWin feature. Earnin's old internal tools slowed support and made onboarding hard. With Retool, they built a new dashbo...ard that lets agents find customer info fast and handle requests with confidence. The new tool made workflows simple for both agents and developers. Earnin improved support speed and made it easier to launch new features.
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Retool helped Plaid's support team cut average ticket resolution time by 80%. Plaid supports over 11,000 financial integrations and millions of users. The team struggled with slow, fragmented workflo...ws using multiple tools. Retool unified their support interface and connected data sources. The support team scaled quickly and improved productivity with custom internal apps.
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Retool helps Ramp automate operations and improve customer experience. Ramp uses Retool to build over 100 internal tools for product and financial operations. The risk operations team manages underwr...iting and credit decisions in one dashboard, speeding up service and reducing errors. Retool lets Ramp prototype new features, like vendor management, before full development. This boosts efficiency and helps Ramp deliver better products faster.
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Remitly used Retool to build internal tools for their customer success agents. They needed a fast way to help agents troubleshoot partner errors in transactions. Retool was self-hosted in Remitly's V...PC for security and quick development. The team set up a Postgres database and SSO for secure access. With Retool, they quickly built dashboards to access transaction data and support customers. This improved their ability to deliver funds without delays.
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Retool helped ClickUp automate hundreds of hours of work each week across sales, support, product, and RevOps. ClickUp built six custom AI tools using Retool, saving hundreds of thousands of dollars ...in headcount and over $200k in vendor costs. The platform reduced development time for production-ready AI tools by 7x. ClickUp integrated Retool with Salesforce, Zendesk, and Snowflake to streamline go-to-market operations. The solution enabled rapid prototyping, deployment, and governance of AI-powered workflows.
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Retool helped Descript automate operations by building 50+ custom apps. The team saved tens of thousands of dollars by creating AI tools in-house instead of buying third-party solutions. Hundreds of ...hours of manual work are now automated each week for customer support and operations. Descript used Retool to build a custom CRM, sales automation, and AI-powered workflows. The company improved lead scoring, data enrichment, and overall efficiency.
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Retool helped Neo4j move their renewals process out of Salesforce and Google Sheets. The renewals team needed a tool that was easy to customize and did not require engineers. With Retool, 95% of CSM ...time is now spent in one place. Teams manage accounts, generate forecasts, and update processes in Retool. This reduced churn and improved efficiency for Neo4j's sales renewals team.
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Retool helped Pepper Content evaluate and onboard over 45,000 creators. The company replaced a homegrown portal and Zoho CRM with a custom Retool app. The new workflow lets the team review, rate, and... communicate with creators in one place. In July 2021, a team of 3 evaluated 5,000 profiles using Retool. Operational efficiency improved, supporting faster business growth. Pepper Content now builds all peripheral tools with Retool for easy scaling.
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Retool helped Power Digital automate contract management with nova Contract AI. The app uses AI to extract data from contract PDFs and compare it to their database, reaching over 90% accuracy. This s...olution saves more than 50 hours per month for the finance team. Development cycles are now twice as fast. Power Digital also saved $50,000 yearly by replacing a SaaS product and saved 1,000+ hours per HR review cycle.
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Retool helped FINN scale its car subscription business to $100M ARR in under 3 years with just 300 employees. FINN used Retool to build 100 custom internal apps, automating operations like identity v...erification and partner communications. The platform enabled FINN to process over 20,000 cars and save 46 hours per week on support tickets. Teams built apps 10x faster than with traditional development tools. Retool drove operational efficiency and supported global expansion.
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Retool helped Getaround replace a slow, error-prone Google Sheet with a user-friendly dashboard for parking management. The operations team migrated data to BigQuery and built a new interface using R...etool. This made it easy to add cars, manage parking spots, and update records with one click. The new system improved data accuracy and made reporting faster. Getaround can now scale operations and better support car hosts.
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Retool helped Tripplo centralize data from microservices, AWS Lambda, and DynamoDB. The team replaced a PHP admin panel and a custom React app with a single Retool dashboard. Building new apps became... much faster, with one admin panel rebuilt in 30 minutes. Tripplo saved at least 5 hours of engineering time per week. Business teams now access real-time shipment and revenue data in one place.
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Retool helped Holland & Barrett speed up its digital transformation. The data team used Retool to build internal tools for processing and reporting on company data. They created a self-service govern...ance tool used by over 200 senior decision-makers. The tool lets users update work, add comments, and track progress. Retool enabled fast, cost-effective tool development without hiring more staff. The team also added generative AI features to automate manual work and boost productivity.
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Retool helped EquipmentShare replace manual spreadsheet workflows with scalable data management apps. The company, growing triple digits year over year, needed to manage data for 185 locations. Retoo...l enabled analysts to build a market data app and a rate setting app, connecting to their Snowflake database. This reduced manual work, improved collaboration, and eliminated the need for spreadsheets and constant communication. EquipmentShare saved valuable hours and made millions of dollars with Retool.
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Retool helped Orangetheory Fitness replace their legacy CRM and build apps for over 1,600 franchisees. Orangetheory needed faster ways to deliver studio management tools as their network grew. With R...etool, they created flexible apps for lead and member management, improved developer productivity, and enabled actionable analytics. They now deliver new features in 1/10th the time, supporting global studios with just two developers.
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Retool helped DoorDash build internal tools much faster. Before Retool, DoorDash engineers spent months building and maintaining tools. With Retool, they now build tools in just 30-60 minutes. Retool... made it easy to automate manual work and fix permission issues. DoorDash has built over 40 tools using Retool, saving time and improving operations.
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Retool helped Teachable cut dashboard development time by 83%. Teachable launched an enterprise analytics dashboard in just 4 weeks instead of 6 months. The team used Retool for external apps to buil...d customer-facing analytics with secure access. They scaled from 100 to 1,000 enterprise users in two months. The new dashboards created new revenue opportunities and improved customer satisfaction.
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Retool helped Zeus, a global manufacturer, connect data across its operations. Zeus replaced manual spreadsheets with custom Retool apps. Production planning time dropped by 92%, from two days to fou...r hours. On-time delivery improved by 15%. The company saved $83,200 a year on data management. Over 1,000 employees used the new system within three months.
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Retool helped the University of Texas Medical Branch build AutoTox, an AI-powered app for toxicology testing. The challenge was slow, manual patient testing, limiting reviews to 50 cases per week. Us...ing Retool, the team created a custom app in five weeks that connects to medical records and uses GPT models for reports. Results include a 66% reduction in patient testing time and a 10x increase in cases reviewed weekly, from 50 to 500. The app improved efficiency and diagnostic accuracy for the pathology team.
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