Teya used Retool to combine 10 back-office tools into one dashboard. Agents now find merchant data in one place and... respond to customers faster. The new dashboard lets agents update merchant info and handle requests without switching tools. This freed the tech team to focus on building core merchant products. Teya plans to automate more tasks with Retool as they grow.
Retool helped Ramp save $8M in operational costs and operate 20% more efficiently. Ramp used Retool to build over 100... internal tools in less than a year. These tools automated key processes like risk management and underwriting. Customer support agents gained the ability to view and act on customer risk signals instantly. Retool’s low-code platform let Ramp’s teams build and update tools without engineering bottlenecks. This freed engineers to focus on core product features and sped up Ramp’s growth.
Checkout. com used Retool to give non-technical teams instant access to live merchant data. Before Retool, engineers had to manually...pull merchant balances, causing delays and bottlenecks. With Retool, internal teams now use self-serve apps to get real-time data without waiting for engineering support. In two years, Checkout.com built 54 internal apps on Retool, streamlining workflows for product, customer success, and support teams. This helped the company scale operations and improve service for merchants.
Ramp used Retool to automate financial operations and product workflows. The risk operations team manages underwriting and risk decisions in... one dashboard, speeding up customer service. Product teams prototype new features in Retool, helping them validate ideas quickly. Retool's secure, on-premise setup protects sensitive customer data. Ramp built over 100 internal tools with Retool, improving customer experience and retention.
Retool helped Remitly launch internal tools for their customer success team. Remitly used Retool to build dashboards that let agents... troubleshoot transaction errors fast. The team self-hosted Retool for security and connected it to their databases. Agents can now look up transactions and fix partner errors in one place. This improved customer support and helped Remitly get new products to market faster.
Plaid used Retool to build custom support tools for their team. They connected data from Zendesk, Jira, Slack, and internal... databases into one dashboard. This helped support agents resolve tickets faster. Plaid improved their average ticket resolution time by 80%. The support team nearly doubled their efficiency with Retool. They now automate hundreds of manual steps and help customers much faster.
Retool helped Earnin rebuild their customer service process before launching the WeWin feature. The old tools slowed agents and made... onboarding hard. With Retool, Earnin built a dashboard that puts all customer data in one place. Agents now answer requests faster and with more confidence. Developers launched the new tool in just two weeks, instead of months. The new workflow also made onboarding and tool updates much easier.
Retool helped Brex scale operations as it grew from 35 to over 400 employees and reached a $2. 6 billion valuation....Brex used Retool to build dozens of internal tools, including a notification template manager. This tool let non-technical teams edit and approve customer notifications without engineering help. As a result, Brex reduced the code needed for notifications by 75%. Engineers now spend more time on customer-facing products, not internal tooling.
Snowflake
- Information Technology And Services
- Large
Bozeman, USA
Retool helped Snowflake automate user access reviews, cutting hours spent on compliance workflows by 65%. Before Retool, Snowflake's security team... managed reviews manually across 30 siloed systems, leading to errors and wasted time. With Retool, they built internal apps that unified workflows, integrated with Snowflake, Jira, ServiceNow, Slack, Okta, and Active Directory, and eliminated manual ticket creation. Managers now track and complete reviews in one place, reducing audit risks and saving hundreds of hours each quarter.
SafetyCulture
- Information Technology And Services
- Medium
Sydney, Australia
Retool helped SafetyCulture automate lead enrichment, outreach, and lifecycle marketing using AI agents. The platform enabled 200+ business users to... save over 100,000 hours each year on lead research and outreach. SafetyCulture saw a 25% increase in lead-to-opportunity conversion rates and a 3x boost in meeting bookings. Retool integrated with SafetyCulture’s data stack, making data actionable and reliable for GTM teams. AI agents built on Retool also delivered a 10% lift in feature adoption through personalized lifecycle communications.
Pump
- Information Technology And Services
- Small
San Francisco, USA
Pump used Retool to automate billing, onboarding, and cloud operations. They built four custom apps that saved over 1,600 engineering... hours. Before Retool, engineers handled manual tasks that slowed growth. Now, non-technical teams manage workflows, freeing engineers to build new products. Pump grew its customer base 30x in less than two years and shipped four major product releases. Retool became a core part of Pump’s tech stack, helping scale without extra overhead.
Harmonic
- Information Technology And Services
- Small
San Francisco, USA
Retool helped Harmonic save over $20,000 by replacing a costly SaaS tool. Harmonic built 33 internal apps, automating workflows like... ticket generation and contract validation. The team used Retool to scale operations without adding overhead. AI-driven agents now handle customer research and sales call prep, freeing staff for higher-value work. Harmonic competes with much larger companies by building custom tools quickly in Retool.
Greenly
- Information Technology And Services
- Medium
Paris, France
Greenly used Retool to speed up building both internal and customer-facing apps. They improved time-to-deployment by 3x and now save... over 50 engineering hours each month. Retool helped Greenly replace slow spreadsheets and complex React apps with fast, flexible tools. The sales team built a custom quote generator in half a day. Greenly now embeds Retool apps in their customer portal, tailoring experiences for different industries. Retool lets more team members build tools, helping Greenly focus on carbon reduction.
Avo used Retool to build a secure internal dashboard for customer data. Before Retool, business teams relied on engineers to... access or update customer information, causing delays. With Retool, Avo created a tool that lets non-technical teams view and edit customer data safely. This tool saved hundreds of engineering hours and improved customer support speed. Now, every employee can manage customer workspaces quickly and securely.
Neo4j
- Information Technology And Services
- Medium
San Mateo, USA
Retool helped Neo4j reduce churn by building a custom renewals control center. The team moved renewals out of Salesforce and... Google Sheets into Retool. Now, 95% of customer success managers' time is spent in Retool. They track 200 renewals each quarter, automate forecasting, and get real-time updates. This streamlined workflow improved efficiency and nearly eliminated last-minute forecast surprises.
Construction Case Studies and Customer Success Stories with Retool
Komatsu
- Construction
- Very Large
Tokyo, Japan
Komatsu used Retool to automate its Australian customer support center. The team built a call center automation app in four... weeks, connecting multiple systems and reducing manual work. The solution is projected to save over 22,000 hours annually and cut average call handling time by up to 40%. Komatsu expects $8 million in new sales and higher employee satisfaction. Agents now focus more on upselling and customer relationships, driving revenue growth.
Retool helped EquipmentShare move away from manual spreadsheet workflows. The team built scalable data management apps, starting with a market... data tool. Analysts used Retool to create a rate setting app, improving collaboration and reducing reliance on email and Slack. Retool Mobile enabled fast development of inventory tracking for the Mobile Tool Trailer service, cutting tool loss on job sites. EquipmentShare saved valuable hours and increased profits by empowering non-technical staff to build digital tools.
Food & Beverages Case Studies and Customer Success Stories with Retool
Oddbox
- Food & Beverages
- Small
London, UK
Retool helped Oddbox speed up and improve their customer service. Oddbox replaced a slow, error-prone Google Form process with a... custom Retool app called the Customer Happiness Tracker. Agents now log complaints faster and with fewer mistakes. The new tool gives agents all the information they need in one place. This led to more tickets logged and better response times. Oddbox can now track trends and respond to issues quickly.
Retool helped DoorDash cut tool development time from months to under an hour. DoorDash automated manual tasks like running scripts... and filling spreadsheets. Retool enabled teams to build over 40 internal tools quickly. Engineers no longer needed frontend expertise to create full stack apps. DoorDash saved $6M by improving operational efficiency with Retool.
Descript built over 50 custom AI apps using Retool, automating hundreds of hours of manual work each week. The company saved... tens of thousands of dollars by creating in-house tools instead of buying third-party solutions. Retool enabled Descript to unify fragmented dashboards and streamline sales, marketing, and support operations. Custom workflows improved lead enrichment and AI evaluation, boosting efficiency without extra engineering resources. Descript now operates with the agility of a much larger company, scaling faster and solving complex problems quickly.
ClickUp used Retool to build six custom AI tools, automating hundreds of hours of work each week across sales, support, and product teams. The company saved... over $200,000 in vendor costs and avoided additional headcount by developing these tools in-house. Retool enabled rapid prototyping and deployment, reducing development time for AI apps by 7x. Integrations with Salesforce, Zendesk, and data warehouses allowed ClickUp to streamline workflows and improve customer support. Product managers gained faster insights from user feedback, helping them build better features.
Automotive Case Studies and Customer Success Stories with Retool
Getaround
- Automotive
- Medium
San Francisco, USA
Getaround used Retool to replace a slow, error-prone Google Sheet with a user-friendly dashboard for managing parking locations. The new system... connects to a BigQuery database, making it easy for the operations team to add, update, and track parking spots for car hosts. With Retool, the team can prevent duplicate entries, manage access cards, and streamline payment processing. The dashboard improved data accuracy and made reporting faster. Now, Getaround can scale parking support and serve more car hosts efficiently.
FINN used Retool to build over 100 custom internal apps, scaling to $100M ARR in just 3 years with only 300 employees. Retool enabled FINN... to automate workflows for managing 20,000+ cars and streamline identity verification, reducing ticket resolution time from 15 minutes to 1 minute. The Car Details app consolidated partner communications and eliminated manual spreadsheets. FINN’s lean team saved hundreds of engineering hours and improved operational efficiency across all departments. Retool became the core platform for FINN’s rapid growth and market expansion.
Retail Case Studies and Customer Success Stories with Retool
LBB
- Retail
- Medium
New Delhi, India
LBB used Retool to rebuild their marketing and merchandising apps. Their lean team of under 10 people needed faster, more... flexible tools. Before Retool, making changes in Magento was slow and required engineers. With Retool, teams now manage offers, collections, and merchant onboarding without coding. Updates go live instantly, helping shoppers see new products faster and merchants sell more. Retool lets LBB adapt quickly as their business grows.
Retool helped Holland & Barrett build internal data tools fast. The company used Retool to create a self-service governance tool... for 200+ senior decision-makers. This tool lets users interact with data, update work, and automate manual tasks using generative AI. Retool enabled rapid prototyping and cost-effective scaling of data capabilities. Holland & Barrett plans to expand automation and AI integration with Retool.
Solera Health
- Health, Wellness And Fitness
- Medium
Phoenix, USA
Solera Health used Retool to replace slow, custom React apps for internal tools. They centralized workflows and improved security by... deploying Retool on Kubernetes with single sign-on. The team built dashboards for provider management and customer service, letting non-technical staff access and update data easily. Feature requests that once took a week now get addressed the same day. Retool helped Solera Health save developer time and deliver better support to patients and partners.
Orangetheory Fitness
- Health, Wellness And Fitness
- Large
Boca Raton, USA
Retool helped Orangetheory Fitness deliver studio management apps to over 1,600 franchisees. The company replaced its legacy CRM and reduced... app delivery time from three weeks to just hours. With only two developers, Orangetheory now supports global franchisees with lead and member management tools. Studio managers can access actionable analytics and manage performance in one place. The new apps led to more classes booked, larger class sizes, and higher member retention.
Education Case Studies and Customer Success Stories with Retool
ThePowerMBA
- Education
- Medium
Madrid, Spain
ThePowerMBA used Retool to automate financial reporting, saving over 40 hours each month. Before Retool, the team manually processed data... from multiple payment providers, which took days and was prone to errors. With Retool, they connected their MongoDB database to create real-time dashboards for revenue and cashflow. Team members now access accurate, up-to-date analytics and visualizations. This shift enables faster, data-driven decisions and supports ongoing business growth.
Teachable used Retool to launch analytics dashboards for enterprise customers in just 4 weeks, cutting development time by 83%. The team built... customer-facing dashboards using Retool’s visual builder, connecting internal APIs and databases. This allowed rapid iteration based on user feedback and enabled secure access with SSO and RBAC. The dashboards scaled from 100 to 1,000 users in a month, driving new enterprise revenue and reducing churn risk. Teachable’s engineers now focus on revenue-generating features instead of dashboard maintenance.
Power Digital
- Marketing And Advertising
- Medium
San Diego, USA
Retool helped Power Digital automate contract management with AI. The nova Contract AI app extracts data from contract PDFs and... checks for errors, saving over 50 hours per month. The solution delivers 90%+ accuracy and cut development cycles in half. Power Digital also built HR tools with Retool, saving 1,000+ hours per review cycle and $50,000 in SaaS costs. Retool enabled faster, easier app development across teams.
Pepper Content
- Marketing And Advertising
- Medium
Mumbai, India
Pepper Content used Retool to evaluate and onboard over 45,000 creators. The team replaced a homegrown portal and Zoho CRM... with a custom Retool app. This new workflow let a team of 3 review 5,000 creator profiles in one month. All evaluations and communications now happen in one place. Retool helped Pepper Content scale faster and save engineering time.
University of Texas Medical Branch
- Hospital & Health Care
- Large
Galveston, USA
Retool helped the University of Texas Medical Branch build AutoTox, an AI-powered app, in just five weeks. The app integrates... with medical records and uses GPT models to simplify toxicology reports. Patient testing time dropped by 66%, from 15 to 5 minutes per case. The pathology team now reviews 500 cases per week, up from 50. Diagnostic accuracy improved, and the team can serve more patients.
Tripplo
- Transportation/Trucking/Railroad
- Small
Johannesburg, South Africa
Tripplo used Retool to centralize data from multiple apps and microservices. The team replaced a PHP admin panel and a... custom React app with a single Retool dashboard. This reduced engineering maintenance and let business teams access real-time data without developer help. Tripplo saved at least 5 hours of engineering time per week. Their fulfillment team now works faster and more efficiently. Transporters cut up to 80% of manual task time using Tripplo’s efficiency software.
Retool helped WISE build internal tools to manage a fast-growing community. WISE used Retool to create user and partner management... apps, automating approvals and onboarding. The team launched a self-service B2B signup flow, reducing manual work. Retool's integration with Firestore and Stripe enabled quick app development. WISE saved weeks of engineering time and streamlined event management. All operations now run from a single, easy-to-use platform.
Real Estate Case Studies and Customer Success Stories with Retool
Doorstead
- Real Estate
- Medium
San Francisco, USA
Retool helped Doorstead double developer velocity by enabling fast creation of custom internal tools. Doorstead replaced Airtable with Retool to... handle property management tasks at scale. They built apps for intelligent pricing, rent-ready processes, and tenant servicing. These tools reduced human errors and increased operational productivity by over 50%. Tenant ticket processing time dropped by 20–30%.
Consumer Goods Case Studies and Customer Success Stories with Retool
Pernod Ricard
- Consumer Goods
- Very Large
Paris, France
Retool helped Pernod Ricard build and deploy AI apps across 160 markets. The company replaced manual processes with AI-powered tools... for sales, forecasting, and market analysis. These apps influenced $2B in annual sales and improved forecasting accuracy. Pernod Ricard delivered apps five times faster and saw a 20% increase in adoption. Retool enabled secure, scalable solutions for thousands of users worldwide.
Manufacturing Case Studies and Customer Success Stories with Retool
Zeus
- Manufacturing
- Large
Orangeburg, USA
Zeus used Retool to connect manufacturing data and automate production planning. They replaced manual spreadsheets with custom apps, cutting production... planning time by 92%. On-time delivery improved by 15%. The team saved $83,200 a year on data management. Over 1,000 employees now use the new system each week. Retool helped Zeus move from slow, manual work to fast, data-driven decisions.
Internet Case Studies and Customer Success Stories with Retool
ShareChat
- Internet
- Large
Bangalore, India
Retool helped ShareChat cut engineering costs by 20%. ShareChat used Retool to let teams build custom internal tools faster. The... operations team built a Creator Ops Management app in just 9 days, speeding up creator onboarding by 20%. Over 50 people use this app to onboard 50,000 creators each month. ShareChat now has 500+ Retool apps and 900 monthly users, boosting productivity across teams.
