Real-World Case Studies and Customer Success Stories with PagerDuty Platform

Twilio uses PagerDuty AIOps to manage tens of thousands of alerts each month. Their platform engineering team relies on AI-powered... event orchestration to reduce alert fatigue. PagerDuty automates incident response and helps Twilio meet aggressive SLAs. This keeps Twilio’s services running 24/7 and ensures always-on customer experiences. Focused, automated alerts help the team stay calm and informed during incidents.
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PagerDuty helped Verivox automate alerting and incident response. Before PagerDuty, Verivox's SRE team handled alerts manually, leading to staff burnout... and missed incidents. PagerDuty integrated with Verivox's monitoring tools, routing issues directly to the right people. This automation reduced invalid alerts and improved visibility into network health. Now, Verivox resolves incidents faster and maintains consistent on-call coverage year-round.
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PagerDuty helps Signal Sciences respond to security incidents faster. The team used to spend time building their own alerting tools.... PagerDuty now alerts the right people and escalates issues quickly. This reduces mean-time-to-resolve (MTTR) for security threats. Signal Sciences keeps customer data safe and improves operational agility with PagerDuty.
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PagerDuty helped SendGrid handle up to 2,000 incident alerts daily and tens of thousands per minute during outages. After switching from... their previous alerting tool, SendGrid reduced mean-time-to-acknowledge to 2 minutes and mean-time-to-repair to 19 minutes. PagerDuty’s dashboard and reporting features let teams track and reduce alerts, aiming for a 50% decrease year-over-year. The solution improved employee productivity, reduced downtime, and cut customer churn. SendGrid’s operations and development teams now resolve outages faster and prevent repeat incidents.
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SAP used PagerDuty to improve major incident response. The Global Cloud Services team reduced initial response and communication times by... 30% and resolution times by 26% in two months. PagerDuty helped SAP cut the number of responders needed for major incidents by 25%. Teams now collaborate better and communicate faster during outages. SAP uses PagerDuty to keep cloud services running and customers informed.
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PagerDuty helps Pantheon exceed their 99. 9% uptime SLA. Pantheon replaced a custom alerting tool with PagerDuty to scale incident...management. PagerDuty enables 24/7 global customer support and real-time response orchestration. Integrations with Slack and Sensu streamline alert management and collaboration. Pantheon improved operational efficiency and minimized downtime. PagerDuty is key to meeting uptime and performance commitments.
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Pantheon used PagerDuty to improve customer support SLAs. Before PagerDuty, Pantheon struggled to escalate urgent support tickets and meet response... time goals. PagerDuty automated incident escalation and integrated with Slack and Zendesk. Now, Pantheon guarantees premium customers a 15-minute or less response time. The support team can quickly distinguish emergencies and provide 24/7 support. PagerDuty increased reliability and visibility for Pantheon’s customer support operations.
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PagerDuty helped Own Company transform its customer service operations. Before PagerDuty, support teams struggled to meet SLAs and worked nights... and weekends. PagerDuty automated alerts and escalations, letting teams respond in minutes and meet strict SLAs. The integration with tools like Salesforce and Slack improved flexibility and control. Managers now track off-hours work and reward overtime, boosting staff motivation. PagerDuty enabled 24/7 global support and reduced employee burnout.
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PagerDuty helped IBM Cloud automate incident management by integrating with ServiceNow. Before PagerDuty, only 5–10% of incidents were self-healed. By... the end of 2017, this number rose to 65%. PagerDuty reduced manual escalations and improved real-time response. Nearly 4,000 IBM Cloud employees now use PagerDuty for faster resolution and better work-life balance. The integration also centralized visibility and streamlined workflows.
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PagerDuty Runbook Automation Self-Hosted helped FreedomPay automate repetitive operations tasks. The team used it to streamline onboarding for large clients... and reduce manual work. Automation saved the equivalent of three or four full-time staff. PagerDuty also improved process reliability and reduced human error. The platform made it easier to maintain strict security and PCI compliance.
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PagerDuty helped Cloudflare cut mean-time-to-action from minutes to seconds. Cloudflare's SRE team used PagerDuty to get instant alerts and automate... incident escalation. The team gained full-stack visibility and could spot critical issues fast. PagerDuty's integration with HipChat improved team communication during incidents. Cloudflare now resolves incidents faster, leading to more reliable service for millions of customers.
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PagerDuty helped Claranet automate incident response and reduce operational costs. Claranet faced responder burnout and delays due to manual processes... and rapid growth. PagerDuty's Live Call Routing enabled faster, automated incident escalation to the right teams. Slack integration improved communication and visibility for stakeholders. Claranet saw improved MTTR, lower costs, and better service availability with PagerDuty.
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PagerDuty Advance integrates with Amazon Q index to connect over 40 enterprise data sources. AWS teams use this to find... root causes faster and cut downtime. Security-first integration ensures only trusted partners access data. Generative AI from Amazon Bedrock gives instant answers and recommendations. Teams move from reactive to proactive operations, saving money and working smarter.
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PagerDuty helped Anaplan cut mean time to acknowledge incidents from 2-3 hours to 5 minutes. Mean time to resolution dropped... from 3 hours to under 30 minutes. Anaplan eliminated 48,000 unnecessary alerts using PagerDuty AIOps. The company saved about $250,000 per year and improved customer satisfaction. PagerDuty enabled a proactive, service-based alerting system for better incident management.
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PagerDuty helped Cloudflare cut mean-time-to-action from minutes to seconds. Cloudflare needed a fast incident response tool to keep its global... cloud services stable. The Site Reliability Engineering team uses PagerDuty to boost infrastructure reliability. This ensures secure, high-performance service for millions of internet assets. PagerDuty supports Cloudflare in delivering a flawless customer experience.
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PagerDuty helped IBM Smarter Workforce modernize IT processes and improve incident management. The team struggled with manual on-call schedules and... lacked visibility into incidents. PagerDuty provided a solution that increased productivity and streamlined incident escalation. The IT operations team saw major benefits from the new system. PagerDuty supported IBM Smarter Workforce in their digital transformation journey.
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PagerDuty helps Youth ALIVE! respond to community violence in Oakland. The team cut their response time to hospitals and shootings... by 50%. PagerDuty also increased staff productivity and reduced burnout. Youth ALIVE! now prevents more retaliation and keeps more people from being re-hospitalized. The organization runs 24/7 programs to support victims and families.
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Watch Duty uses PagerDuty to send real-time wildfire alerts to 7. 2 million users. The nonprofit relies on PagerDuty Operations...Cloud for incident management and on-call coordination. This ensures system reliability and uptime during emergencies. Volunteers and staff can deliver life-saving information quickly. PagerDuty helps Watch Duty keep communities safe with immediate, actionable alerts.
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Trek Medics International uses PagerDuty Operations Cloud to power their Beacon crisis response software. This helps first responders alert, coordinate,... and track emergency response networks. PagerDuty ensures high reliability and uptime for critical services like disaster relief and healthcare delivery. The solution supports fast, efficient emergency response in communities worldwide. Trek Medics relies on PagerDuty to avoid delays in life-saving missions.
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PagerDuty helped TechSoup monitor over 1,000 servers and 300-400 nodes across global platforms. TechSoup used PagerDuty to centralize issue escalation... and alert management. The platform enabled fast response to incidents, even during off-hours. Customizable features let TechSoup tailor alerts for their unique network. Teams now resolve issues quickly and only get critical alerts. PagerDuty improved reliability and peace of mind for TechSoup's support staff.
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PagerDuty helped Nexleaf Analytics prevent hospital blackouts in Kenya. Nexleaf used IoT sensors and PagerDuty to monitor power outages in... 23 hospitals. Real-time alerts let staff act fast, keeping generators fueled and reducing diesel costs. Hospitals improved power stability and protected patient care. PagerDuty’s notifications cut outage times and helped manage backup power bills.
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PagerDuty helped Mary's Meals keep its mission running during COVID-19. The nonprofit faced major connectivity issues in remote areas. PagerDuty... let them send SMS alerts when internet failed. It also helped route alerts to the right team member fast. Integrations with vehicle tracking improved field safety. This saved resources and protected staff in 19 countries.
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Crisis Text Line uses PagerDuty to keep its mental health support service running 24/7. The nonprofit supports millions of conversations... for people in crisis. PagerDuty helps their technical team respond quickly to issues and maintain service reliability. This ensures people can always reach out for confidential help. The organization maximizes impact and efficiency with PagerDuty's platform.
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PagerDuty helped Nelnet cut $650,000 in annual costs by automating incident management. Before PagerDuty, Nelnet's IT team used manual spreadsheets... for on-call scheduling and escalation, causing delays and lost revenue. PagerDuty now alerts the right people within seconds, improving uptime and employee productivity. Nelnet can resolve server issues in 10 minutes or less, boosting customer satisfaction and business continuity.
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PagerDuty helped eToro automate incident management and reduce manual processes. Before PagerDuty, eToro used SMS for on-call teams, which slowed... response times and risked missing alerts. With PagerDuty, eToro now responds faster and mobilizes teams quickly using automated escalation and a mobile app. The company measures KPIs like MTTA and MTTR to improve real-time operations. eToro plans to expand PagerDuty use across more teams and centralize alerts for better visibility.
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Carrefour Bank uses PagerDuty and Rundeck to fix incidents automatically. This helps keep customers happy and reduces how long problems... last. The bank offers many financial products and wants to improve customer experience. PagerDuty and Rundeck help the bank solve issues faster. The bank also uses Dynatrace for integration.
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Checkout. com used PagerDuty to fix slow, manual incident management. Hundreds of responders crowded Slack, making it hard to resolve...issues fast. PagerDuty’s AI and automation helped them respond quicker and cut alert noise. Security is now built into every step. Checkout.com protects merchant trust and keeps payments running smoothly.
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PagerDuty Runbook Automation Self-Hosted helped a large Australian bank automate deployments and compliance. The bank now saves 30 minutes per... deployment, totaling 250 hours of engineering time monthly. Major release processes are 85% faster, and audit prep dropped from weeks to under a day. Self-service features reduced testing delays by up to 30 hours a month. PagerDuty improved security, access control, and compliance reporting for the bank.
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PagerDuty helped Tokopedia automate incident response and reduce alert noise. Tokopedia moved from manual to automated processes, cutting incident resolution... times. Engineers now spend less time on incidents and more on improving customer experience. PagerDuty enabled a 3,000% increase in daily software deployments. The platform improved accountability among engineering teams. Tokopedia now manages incidents faster, even during high demand periods.
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Shopify uses PagerDuty to improve its on-call experience. The company relies on advanced analytics to manage incidents. Kenneth Rose, a... senior tech lead at Shopify, shares how PagerDuty helps the team respond faster. The solution supports a large team of over 5,000 employees. PagerDuty enables better alerting and incident management for Shopify's operations.
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PagerDuty helped Glovo improve incident management and system reliability. Glovo integrated PagerDuty with Slack, Datadog, and Jira to automate response... and centralize monitoring. PagerDuty enabled better stakeholder communication and reduced mean-time-to-resolve. Managers gained insight into team health with PagerDuty Analytics. Glovo scaled DevOps practices and improved customer experience using PagerDuty.
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PagerDuty helped SendGrid handle up to 2,000 incident alerts daily and tens of thousands per minute during outages. SendGrid switched from... a basic alerting tool to PagerDuty's incident management platform for better scalability and reliability. PagerDuty reduced downtime and improved employee productivity. SendGrid trusts PagerDuty to prevent long outages and revenue loss. PagerDuty is now a key part of SendGrid's operations.
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Relativity uses PagerDuty to help teams act fast when issues happen. PagerDuty lets them organize people and tasks in real... time. This helps Relativity respond quickly to problems. Teams can work together better and fix things faster. PagerDuty makes sure the right people know what to do right away.
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PagerDuty helped Guidewire support its cloud migration and deliver 24/7 customer service. Guidewire integrated PagerDuty with tools like Datadog, Jira,... and Slack to manage incidents and reduce response times. The average response time dropped to 3.5 minutes, with most teams responding in two minutes. PagerDuty enabled better cross-team collaboration and reduced employee burnout. Guidewire now plans to integrate PagerDuty with Salesforce Service Cloud for even faster updates.
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PagerDuty gives Signal Sciences instant visibility into incident status and on-call lists. The security team uses PagerDuty to address security... incidents faster and more consistently. PagerDuty helps reduce manual processes and maintenance effort. Signal Sciences improves operational reliability and agility with PagerDuty. The solution supports better security incident management and response.
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