Real-World Case Studies and Customer Success Stories with PagerDuty Platform

Twilio uses PagerDuty to speed up innovation. The case highlights how PagerDuty helps Twilio respond faster to incidents. This leads... to better uptime and improved service reliability. Twilio can focus more on building new features. PagerDuty supports Twilio’s growth and customer satisfaction.
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Zendesk used Jeli to cut incident analysis time by about 80%. Before Jeli, incident managers spent up to 6 hours... on manual reviews. Now, all incident data is collected automatically, making the process faster and easier. Retrospectives are more engaging and human-focused. Attendance at reviews increased by 25%. Teams now fix issues faster and feel less burnout.
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PagerDuty helped SundaySky reduce alert noise and improve customer support. Before PagerDuty, SundaySky's team was overwhelmed by duplicate alerts and... slow incident resolution. PagerDuty streamlined incident management and integrated with Zendesk, AWS CloudWatch, Jenkins, and Splunk. The team now proactively resolves 70% of incidents and responds faster. SundaySky scaled operations and reduced operational costs by eliminating their outside NOC agency.
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PagerDuty helped a global staffing company improve incident response during its cloud migration. The company replaced manual processes with PagerDuty’s... integrations, gaining real-time visibility and faster team mobilization. Teams now respond to incidents in under five minutes, down from an hour. Automation and centralized monitoring improved work-life balance and operational efficiency. Security teams also use PagerDuty to act quickly on server issues. PagerDuty supports ongoing innovation and service quality as the company scales.
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PagerDuty helped Sqills, a travel software company, automate incident response. Before PagerDuty, teams at Sqills used manual processes that delayed... fixing issues. PagerDuty let them centralize monitoring and automate alerts. Teams now respond faster and have better work-life balance. Sqills gained more visibility into their applications’ health.
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PagerDuty helped Sportradar centralize and standardize monitoring across global teams. Before PagerDuty, Sportradar faced challenges with transparency and slow incident... response. With PagerDuty, teams now get real-time insights and faster issue resolution. Integrations with Prometheus and Slack let teams act quickly and reduce steps. Sportradar improved operational transparency and customer experience using PagerDuty.
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PagerDuty helped Ping Identity cut incident repair time by 100%. Before PagerDuty, managing alerts from multiple monitoring tools was slow... and error-prone. PagerDuty routed alerts to the right on-call engineer, reducing missed alerts and downtime. Alert deduplication reduced alert fatigue and made outages easier to manage. PagerDuty now supports infrastructure, support, developer, and help desk teams at Ping Identity.
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Paylocity used PagerDuty to reach a new level of operational maturity. The case highlights Paylocity's journey to improve their operations.... PagerDuty helped them manage incidents and streamline workflows. The video focuses on how Paylocity benefited from PagerDuty's platform. No specific metrics or numbers are mentioned in the available content.
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Okta uses PagerDuty to improve its digital operations management. PagerDuty helps Okta remove friction from its processes. This leads to... smoother workflows and better incident response. Okta relies on PagerDuty for reliable digital operations. The partnership supports Okta's IT service management goals.
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PagerDuty’s Customer Service Salesforce Service Cloud integration helped FOX transform its customer service operations. Before PagerDuty, customer service was slow... and fragmented, with cases often delayed or lost. After implementing PagerDuty, teams could manage cases from start to finish and respond faster. Manual processes were eliminated, and communication improved. Customer trust and satisfaction increased across all subsidiaries.
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PagerDuty helps MetaPack respond to issues in real time. The tech team uses PagerDuty for data, clarity, and context. This... lets teams work together quickly. They feel confident making complex technical decisions. PagerDuty supports MetaPack in delivering strong customer experiences.
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PagerDuty helps KTSL use AI and automation to deliver better technology solutions. KTSL works with PagerDuty to speed up innovation... for their clients. The partnership lets KTSL improve operational efficiency. KTSL uses PagerDuty’s platform to stay ahead in a fast-changing digital world. The focus is on driving results for KTSL’s customers.
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PagerDuty AIOps helped Hyland Software improve incident response and IT operations. Before PagerDuty, Hyland struggled with poorly formatted alerts and... slow cross-team escalations. PagerDuty’s Global Event Orchestration enabled smarter event routing, reducing configuration points by a factor of three. Custom variables made alerts easier to understand, speeding up issue resolution. Response Plays allowed teams to mobilize quickly and track actions, leading to faster resolution times and less manual work.
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Honeycomb used Jeli to improve incident management. Before Jeli, their team spent hours copying Slack messages and struggled with unclear... ownership during incidents. Jeli created dedicated channels and automated message imports, making analysis faster and easier. The team reduced incident analysis time from up to 25 hours to just 6 hours. Jeli also helped onboard new engineers and improved communication with Sales and Customer Success.
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PagerDuty helped GLOBO automate incident escalation and reduce alert fatigue. GLOBO used PagerDuty to connect customer support and engineering teams,... speeding up issue resolution. Event Intelligence cut alert noise by two-thirds, letting engineers focus on proactive work. GLOBO improved its video interpreting platform for remote healthcare communication. PagerDuty enabled faster, more reliable translation services for clients.
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PagerDuty helped FOX, a global technology company, reduce incident resolution times by over 75%. Before PagerDuty, teams faced slow response,... tool sprawl, and communication barriers. PagerDuty integrated with tools like Slack, JIRA, and AppDynamics to centralize alerts and improve visibility. The platform enabled local language support for facilities teams and fostered accountability across engineering. FOX now uses PagerDuty to support cloud services, automate workflows, and prepare for emergencies.
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Dropbox uses PagerDuty to help engineers manage incidents and reduce downtime. PagerDuty gives Dropbox a digital operations platform to track... issues quickly. This helps Dropbox keep their services running smoothly. The platform supports Dropbox as they scale their digital operations. PagerDuty helps Dropbox reduce drop offs and improve reliability.
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Concur used PagerDuty to centralize alerts. This helped teams talk to each other faster. They fixed problems more quickly. Their... incident response became more efficient. PagerDuty made it easier for teams to work together. This led to a lower mean time to resolution (MTTR).
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Brightcove used PagerDuty to improve on-call scheduling and incident alerting. Before PagerDuty, managing on-call rotations was hard and alerts were... often missed. PagerDuty let engineers control their schedules and alert methods. This made it easy to swap shifts and reduced missed alerts. Integration with HipChat increased incident visibility. PagerDuty helped Brightcove support their DevOps shift and deliver reliable video services.
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Claranet uses PagerDuty to automate and streamline incident response. Andrew Rundle explains how his teams identify areas for automation. They... orchestrate both human and machine response data. This approach helps save time and improves remediation. PagerDuty supports Claranet in delivering reliable services.
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Arize uses PagerDuty to catch AI quality issues before they impact production. The integration turns AI quality signals into prioritized... incidents, helping teams respond quickly to model drift and hallucinations. Arize captures every AI interaction and evaluates them for problems. When issues are found, PagerDuty alerts the right team to fix them fast. This loop helps Arize and its customers keep AI agents reliable and improve them over time.
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Twilio uses PagerDuty AIOps to manage tens of thousands of alerts each month. Their platform engineering team relies on AI-powered... event orchestration to reduce alert fatigue. PagerDuty automates incident response and helps Twilio meet aggressive SLAs. This keeps Twilio’s services running 24/7 and ensures always-on customer experiences. Focused, automated alerts help the team stay calm and informed during incidents.
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PagerDuty helped Verivox automate alerting and incident response. Before PagerDuty, Verivox's SRE team handled alerts manually, leading to staff burnout... and missed incidents. PagerDuty integrated with Verivox's monitoring tools, routing issues directly to the right people. This automation reduced invalid alerts and improved visibility into network health. Now, Verivox resolves incidents faster and maintains consistent on-call coverage year-round.
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PagerDuty helps Signal Sciences respond to security incidents faster. The team used to spend time building their own alerting tools.... PagerDuty now alerts the right people and escalates issues quickly. This reduces mean-time-to-resolve (MTTR) for security threats. Signal Sciences keeps customer data safe and improves operational agility with PagerDuty.
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Youth ALIVE! used PagerDuty to improve their response to violence in Oakland. Before PagerDuty, staff managed urgent cases manually, causing... stress and delays. PagerDuty automated real-time notifications, so the right team members respond fast. The system reduced missed incidents and increased team confidence. Nearly 100% of violence victims in their programs avoided re-hospitalization, and juvenile recidivism dropped by 90%. PagerDuty helped Youth ALIVE! save more lives and expand emergency support.
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PagerDuty helps The Trevor Project keep their suicide hotline and text services running 24/7. The Trevor Project supports LGBTQ youth... with crisis intervention. PagerDuty ensures their technology stays reliable at all times. This helps save lives by providing uninterrupted support. John Callery, Director of Technology, shares how PagerDuty is critical for their mission.
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PagerDuty helps SIRUM redistribute surplus medicine to patients in need. SIRUM uses PagerDuty Operations Cloud to manage logistics and keep... systems reliable. The platform supports SIRUM as they scale to meet growing demand. SIRUM has delivered over $300 million in medicine to 500,000 patients. PagerDuty enables SIRUM to provide resilient and reliable service to partners and patients.
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Plentiful used PagerDuty to make its food access platform more reliable. Before PagerDuty, outages caused long waits and manual work... for food banks and families. PagerDuty helped Plentiful spot problems early and keep the system running. Error rates dropped and uptime improved to "three nines." Plentiful now serves millions of households faster and with more dignity. PagerDuty’s grant also helped Plentiful scale its support team and reach more users.
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Nexleaf used PagerDuty to improve hospital response during COVID-19. They adapted their ColdTrace technology to monitor power for critical medical... equipment in low-to-middle income countries. ColdTrace sends power outage alerts and escalation protocols to healthcare staff. PagerDuty's incident response platform made these alerts faster and more useful. Nexleaf's system now helps protect vaccine supply chains and supports hospitals in 26 countries.
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PagerDuty helps Democracy Works keep voter information services running 24/7. The team uses PagerDuty to manage on-call schedules and respond... fast to incidents. Integrations with Pingdom, Datadog, and Slack let staff handle issues quickly. In 2020, TurboVote sent 68 million reminders to 10.3 million voters. Democracy Works' guides were seen over 2 billion times on Google. PagerDuty gives peace of mind that voters get timely, accurate information.
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Mary's Meals used PagerDuty to improve communication and alerting in remote areas. The nonprofit faced challenges delivering meals during COVID-19,... especially with limited internet and the need for fast response to vehicle issues. PagerDuty integrated with their vehicle tracking system, letting staff send SMS alerts for quick rescue. This helped protect assets and keep field teams safe. The organization plans to expand PagerDuty use for safety alerts and cloud service monitoring.
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CareMessage uses PagerDuty to support its patient engagement platform for underserved communities. PagerDuty helps CareMessage monitor its infrastructure in real... time. This lets CareMessage respond quickly to issues and keep its apps running smoothly. During the pandemic, CareMessage used PagerDuty to launch new services for COVID-19 testing and vaccination. PagerDuty also helps CareMessage manage on-call schedules for its remote team.
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NAMI uses PagerDuty Operations Cloud to keep its HelpLine and website running for people seeking mental health support. PagerDuty provides funding... and technical help to NAMI. This lets NAMI upgrade its systems and expand its team of HelpLine professionals. NAMI can now alert hundreds of remote volunteers about service issues fast. The partnership helps NAMI reach more people and improve its mental health programs.
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Mercy Corps uses PagerDuty to support emergency aid in over 35 countries. The platform helps Mercy Corps detect and resolve... digital issues in real time. This ensures fast response and smooth coordination during crises. PagerDuty strengthens Mercy Corps’ digital systems for reliable humanitarian action. The team can act quickly and keep aid operations running without interruption.
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Empower Work uses PagerDuty to keep its confidential text support line running for workers. PagerDuty helps detect and respond to... events quickly, ensuring the service is always available. Automation lets Empower Work scale support as demand grows. Over 94% of users report better mental health, and over 80% see improved financial security. PagerDuty’s AI alert system streamlines critical escalations for people in need.
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PagerDuty helped Adopt-a-Pet. com improve response times to critical website issues. Before PagerDuty, the team struggled with slow alerts, unclear...escalation, and poor visibility. PagerDuty enabled faster alert routing and better communication. The team now has full-service ownership and can resolve issues quickly. This helps 300,000+ adoptable pets be seen by over 5 million potential adopters each month.
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PagerDuty helped accesSOS automate incident management for their emergency app. Before PagerDuty, the team manually monitored uptime, risking missed emergencies.... PagerDuty's real-time alerts now notify them of outages before users are affected. This improved reliability and reduced operational stress. accesSOS can now expand their service and use AI to improve emergency reporting and translation.
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Plentiful used PagerDuty to make its food access platform more reliable. Before PagerDuty, outages caused long waits and manual work... for food providers. PagerDuty helped Plentiful spot problems early and keep the system running. Error rates dropped and uptime improved to "three nines." Plentiful now serves millions of households faster and with more dignity. PagerDuty’s grant also helped Plentiful scale its support team and expand to more states.
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PagerDuty helps Youth ALIVE! respond to community violence in Oakland. The team cut their response time to hospitals and shootings... by 50%. PagerDuty also increased staff productivity and reduced burnout. Youth ALIVE! now prevents more retaliation and keeps more people from being re-hospitalized. The organization runs 24/7 programs to support victims and families.
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Watch Duty uses PagerDuty to send real-time wildfire alerts to 7. 2 million users. The nonprofit relies on PagerDuty Operations...Cloud for incident management and on-call coordination. This ensures system reliability and uptime during emergencies. Volunteers and staff can deliver life-saving information quickly. PagerDuty helps Watch Duty keep communities safe with immediate, actionable alerts.
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Trek Medics International uses PagerDuty Operations Cloud to power their Beacon crisis response software. This helps first responders alert, coordinate,... and track emergency response networks. PagerDuty ensures high reliability and uptime for critical services like disaster relief and healthcare delivery. The solution supports fast, efficient emergency response in communities worldwide. Trek Medics relies on PagerDuty to avoid delays in life-saving missions.
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PagerDuty helped TechSoup monitor over 1,000 servers and 300-400 nodes across global platforms. TechSoup used PagerDuty to centralize issue escalation... and alert management. The platform enabled fast response to incidents, even during off-hours. Customizable features let TechSoup tailor alerts for their unique network. Teams now resolve issues quickly and only get critical alerts. PagerDuty improved reliability and peace of mind for TechSoup's support staff.
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PagerDuty helped Tyro Payments automate incident management for over 100 microservices. Before PagerDuty, Tyro relied on manual processes, risking slow... response times and customer impact. With PagerDuty, alerts and escalations are automated, reducing stress for engineers and improving response speed. The platform also improved communication and visibility across teams. Tyro now plans to expand PagerDuty use to developers for even faster issue resolution.
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PagerDuty helped PayPal support 34 million daily transactions. PayPal needed to keep 325 million users online and enable fast innovation.... PagerDuty's platform supported PayPal's cloud migration and devops culture. The solution focused on full service ownership and better customer experience metrics. PayPal improved digital operations and empowered its developers.
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PagerDuty helps Solarisbank keep financial services online. The platform supports a “you build it, you own it” model for their... teams. PagerDuty reduces incident response times. This helps Solarisbank deliver reliable banking-as-a-service. Teams can respond faster to issues and keep services running.
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PagerDuty helped Oy! Indonesia cut Mean Time to Recovery by 87%. The fintech company used PagerDuty to centralize incident alerts... and automate workflows in Slack. This improved how fast teams found and fixed system issues. Oy! Indonesia now spends less on incident response and keeps services running smoothly. PagerDuty made it easier for them to protect customer trust and reduce operational risks.
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PayPal uses PagerDuty to help thousands of developers manage many services. They use Operations as Code to automate onboarding. Terraform... is a key tool in this process. This lets PayPal scale support for developers. The system helps keep services running smoothly. PagerDuty makes onboarding faster and easier for PayPal's teams.
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PagerDuty helps the New York Stock Exchange maintain operational resilience. NYSE relies on advanced trading technology to handle market volatility... and global events. Lynn Martin, NYSE President, shares how their platform supports business continuity. The NYSE uses PagerDuty to achieve operational excellence and scale innovation. This ensures the exchange stays reliable during record trading days.
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Monzo uses PagerDuty to keep its mobile banking app running 24/7. PagerDuty helps Monzo respond fast to customer-impacting issues. Monzo... integrated Prometheus with PagerDuty for better alerting and analytics. The on-call team grew from 4 to 16, reducing burnout and improving team health. PagerDuty’s scheduling and analytics features help Monzo train new engineers and track response times.
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PagerDuty helped IG Group Holdings, a global leader in derivatives trading, reduce manual incident escalation and improve uptime. IG used PagerDuty... to automate scheduling and mobilize teams across the UK, Poland, and India. The platform enabled faster incident response and better work-life balance for on-call staff. IG now benefits from improved reliability and plans to expand PagerDuty’s use for alerting and post-mortem automation. PagerDuty’s mobile features also made incident management easier for operational teams.
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PagerDuty helped Groww, a leading investment platform in India, improve its incident response process. The DevOps team faced unreliable on-call... notifications and slow response times, especially after hours. PagerDuty centralized alerts from tools like Google Cloud Platform and New Relic, and enabled dynamic notifications via SMS, call, and mobile app. This reduced missed incidents and improved mean time to acknowledge and resolve issues. Engineers now spend less time on manual tasks and more time on important work.
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PagerDuty helped a global banking company in London move to the cloud and automate incident response. The bank serves over... 2 million low-income customers and needed 24/7 support for its new digital services. PagerDuty integrated with tools like Datadog and Microsoft Azure, letting teams resolve incidents before they affected customers. Teams saw faster response times, more automation, and better visibility into incidents. PagerDuty's platform now supports multiple teams across the bank.
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Funding Circle used PagerDuty to manage rapid growth and complex engineering operations. The company integrated PagerDuty with its monitoring tools... to automate reporting and track KPIs like uptime and incident rates. PagerDuty helped Funding Circle achieve 99.8% uptime and improved incident response. The platform also reduced engineer burnout by enabling follow-the-sun scheduling. As a result, Funding Circle improved customer experience and plans to expand its use of PagerDuty features.
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PagerDuty Runbook Automation Self-Hosted helped a Fortune 500 financial services company automate workflows for 20,000 Linux servers. The team reduced... manual work in change management and cut alert noise from Sensu. Automation gave engineers back an hour each day. Security improved by controlling workflow access and removing the need to share credentials. The company plans to use PagerDuty for better user activity auditing.
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PagerDuty helped Chicago Trading Company (CTC) cut alert noise by 10x, reducing 50-200 alerts to just 5-10 per incident. Before PagerDuty, CTC... struggled with manual on-call processes, slow response times, and alert fatigue. PagerDuty automated incident management, improved communication for remote teams, and enabled faster response to market changes. CTC now manages incidents seamlessly across AWS and Slack, keeping trading platforms online and customers satisfied. The SRE team can focus on high-impact tasks instead of manual alert handling.
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PagerDuty helped Chicago Trading Company improve incident management. Over five years, the company used PagerDuty to streamline digital operations. The... solution supported faster response to IT incidents. Chicago Trading Company saw clear business value and ROI from adopting PagerDuty. Their SRE and observability manager shared these benefits in a webinar.
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PagerDuty helped BukuWarung cut first response time by 83%. Before PagerDuty, the team relied on manual Slack messages and customer... complaints to detect issues. Blackouts happened twice a month, and response times were about one hour. PagerDuty automated incident management, integrated with Datadog and Slack, and enabled 24x7 on-call coverage. Now, blackouts are eliminated and response times are as fast as one minute. Team health and customer experience improved.
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PagerDuty helped United Wholesale Mortgage (UWM) modernize its incident response. Before PagerDuty, UWM relied on manual alerts and slow communication,... causing delays for brokers and borrowers. Integrating PagerDuty with ServiceNow and Microsoft Teams automated incident routing and improved team collaboration. Now, everyone from engineers to senior leaders has real-time visibility. UWM reduced its average loan close time to 14 days, far faster than the industry average of 38 days.
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Yelp uses PagerDuty to keep its website available worldwide. PagerDuty helps Yelp respond quickly to incidents. This support improves customer... satisfaction. Yelp relies on PagerDuty for global site reliability. PagerDuty helps Yelp deliver a better online experience.
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PagerDuty helps Trustpilot keep its review platform running smoothly for 3 billion monthly views. Trustpilot uses PagerDuty for on-call management,... incident response, and alert grouping. All engineering teams rely on PagerDuty to respond quickly to issues and reduce alert fatigue. PagerDuty's integrations and API make it easy to monitor new services. Trustpilot tracks incidents and uses blameless postmortems to improve team health and efficiency.
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PagerDuty helped the Sporting Group improve real-time digital operations. The company centralized alerts from tools like Sumo Logic and SolarWinds.... PagerDuty automated incident reporting and reduced alert noise. On-call teams now respond faster and have better work-life balance. The Sporting Group uses machine learning and automation to identify issues quickly. PagerDuty's integrations with Slack and other tools improved collaboration and visibility.
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Nextdoor used PagerDuty to improve incident response and accountability. Before PagerDuty, all engineers got alerts, causing confusion and missed issues.... PagerDuty assigned responsibility and tracked key metrics like MTTA and MTTR. Response times improved and engineers knew who was on call. As Nextdoor grew, PagerDuty scaled with the team. The team now sleeps better and trusts PagerDuty for reliability.
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Twilio expanded into a new market and faced complex technical challenges. The team needed to support a growing and evolving... business. PagerDuty helped Twilio by giving responders more transparency and context during incident triage. Mapping service dependencies in PagerDuty improved their incident response. This made it easier to find the cause of incidents quickly.
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PagerDuty helped Coconala, Inc. , a Tokyo-based online skill marketplace, cut their mean time to acknowledge (MTTA) from 15 minutes...to under 1 minute. The platform enabled rapid incident detection and assignment in their IT operations. Coconala relies on PagerDuty to keep their 24/7 marketplace running smoothly. PagerDuty's operations cloud supports faster response and better uptime for their users.
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Bukalapak used PagerDuty to cut its SaaS incident response platform costs by over 10%. The company switched to PagerDuty to... improve operational efficiency and consolidate tools. This change helped reduce downtime and keep their e-commerce platform running 24/7. Teams now respond to and resolve issues faster, ensuring a better customer experience for millions of small businesses.
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PagerDuty helps Auto Trader UK manage incident response for its digital automotive marketplace. The team eliminated delayed and lost alerts... by integrating PagerDuty with SolarWinds. This improved response times and reduced downtime risk. PagerDuty supports Auto Trader UK's public cloud migration and enables a shift to a DevOps culture. The platform also improves work-life balance and automates customer communications during incidents.
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PagerDuty helped Tokopedia automate incident response and reduce alert noise. Tokopedia moved from manual to automated processes, cutting incident resolution... times. Engineers now spend less time on incidents and more on improving customer experience. PagerDuty enabled a 3,000% increase in daily software deployments. The platform improved accountability among engineering teams. Tokopedia now manages incidents faster, even during high demand periods.
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Shopify uses PagerDuty to improve its on-call experience. The company relies on advanced analytics to manage incidents. Kenneth Rose, a... senior tech lead at Shopify, shares how PagerDuty helps the team respond faster. The solution supports a large team of over 5,000 employees. PagerDuty enables better alerting and incident management for Shopify's operations.
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PagerDuty helped SPS Commerce centralize monitoring tools and streamline incident response. SPS faced alert noise, collaboration issues, and slow resolution... times as their retail network grew. PagerDuty integrated with tools like Amazon CloudWatch, Grafana, and Slack, giving teams better visibility and faster action on incidents. SPS adopted a full-service ownership model, reducing downtime and improving customer experience. The customer success team now escalates issues proactively, keeping services online for over 90,000 retail businesses.
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PagerDuty helped Loblaw Companies Limited cut incident response times from hours to under 15 minutes. Loblaw used PagerDuty to support... a full-service ownership model, giving teams more control and accountability. Teams now resolve issues faster, improve customer experience, and spend more time on innovation. PagerDuty enabled a blameless postmortem culture, boosting talent retention and executive trust. Loblaw managed pandemic-driven online demand with little disruption thanks to this agile approach.
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PagerDuty helped John Lewis & Partners cut incident response times from 15 minutes to just 1-2 minutes. The retailer moved... from a centralized operations model to full-service ownership, enabling faster fixes and better cross-team collaboration. PagerDuty supported the company during major online traffic peaks, including pandemic lockdowns, ensuring stable digital experiences. Teams now restore service three times faster and have greater visibility into system health. PagerDuty also fits well with remote work and supports ongoing innovation in retail operations.
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PagerDuty helped American Eagle Outfitters modernize incident management. The retailer unified alerting and notifications across 1,000+ stores and 40,000 associates.... PagerDuty integrated with over 200 tools, letting teams keep their preferred systems. Staff now get alerts on their phones, not just email, improving response times. PagerDuty also improved work-life balance and business communication. AEO now supports 24/7 global operations with a unified approach.
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PagerDuty helped Wehkamp, the largest e-commerce retailer in the Netherlands, cut downtime and save money. Before PagerDuty, Wehkamp struggled with... slow incident resolution and a rigid SMS alert system. PagerDuty's IT operations platform improved on-call workflows and reduced incident response times. Engineers now get alerts directly, boosting ownership and team confidence. The mobile app lets staff respond from anywhere, improving work-life balance. Wehkamp now delivers a seamless shopping experience with fewer disruptions.
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PagerDuty helped Sky Betting and Gaming cut their mean time to resolution by 86%. The company automated on-call management, reducing... manual work and boosting team morale. With PagerDuty, incident response now starts in under four minutes. Teams focus on real issues, not false alarms. Integrations with Jira, Prometheus, and Nagios give squads more autonomy and visibility.
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Fox Corporation uses PagerDuty to support its digital transformation. Millions watch Fox at any time, so uptime is critical. Fox... relies on real-time operations to deliver a perfect customer experience. PagerDuty helps Fox stay always on and meet high customer expectations. The CTO of Fox discusses how this platform is key to their success.
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PagerDuty helps the Golden State Warriors deliver a seamless fan experience. Their tech team supports over 70,000 monthly users. PagerDuty’s... Operations Cloud lets them catch and fix issues in real time. Anomaly detection routes alerts to the right person fast. The team now spends less time on problems and more time improving digital features. PagerDuty keeps the Warriors’ digital platforms running smoothly on game nights.
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PagerDuty helped Xero scale on-call groups and improve incident response. Xero used PagerDuty and ChatOps to automate incident management and... reduce manual work. The company saw a 40% reduction in high-urgency alerts and a 74% decrease in mean time to resolution. Teams gained more flexibility and ownership over on-call schedules. Analytics from PagerDuty helped managers monitor team health and prevent burnout.
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PagerDuty helped Avoka shift from a reactive to a proactive digital operations culture. Avoka uses PagerDuty to manage digital operations... in real time. The platform supports Avoka’s software for customer onboarding in financial services. PagerDuty enables Avoka’s teams to act quickly and analyze customer behavior. This improves transaction flow and operational efficiency.
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AppDynamics uses PagerDuty to automate incident response workflows. PagerDuty helps the IT and operations team manage incidents with more clarity.... The solution supports a large organization with over 5,000 employees. Thomas Morse, senior director of IT & operations, says PagerDuty drives clarity during incidents. The company relies on PagerDuty to streamline and improve their response process.
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PagerDuty helped FOX, a self-driving car company, cut alert volume by 50%. The company used PagerDuty to manage complex digital... operations and streamline incident response. PagerDuty's integrations with AWS, Slack, and Jira enabled faster collaboration. The platform reduced mean time to acknowledge and resolve incidents by 30%. Teams outside engineering, like legal, also use PagerDuty for workflow management.
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Manheim used PagerDuty to improve incident management and reduce downtime. Before PagerDuty, teams struggled with manual processes and slow response... times. PagerDuty automated alerts, on-call scheduling, and escalations, helping Manheim assign incidents to the right teams faster. Integrations with Datadog and New Relic made monitoring proactive. Manheim increased productivity by moving after-hours work to daytime. PagerDuty helped Manheim boost software delivery agility and team collaboration.
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PagerDuty helped Cox Automotive cut customer downtime by 75%. The company saw a 56% drop in mean time to resolution.... Incident count fell by 23%. Developer productivity rose by 20%. PagerDuty enabled teams to quickly respond to issues and reduce business disruption. Cox Automotive improved service reliability for car buyers, sellers, and dealers.
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PagerDuty helps Wiley support digital learning around the clock. Wiley teams use PagerDuty to manage and own their services 24/7.... This ensures students and educators have reliable access to learning tools. Wiley integrates PagerDuty with BigPanda, Dynatrace, and ServiceNow. The company relies on PagerDuty as digital learning grows worldwide.
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Quizlet used the Jeli incident response platform to modernize their incident management. Before Jeli, their process was manual and slow,... using Google Docs and outdated methods. Jeli automated incident timelines, integrated with Slack and Jira, and reduced cognitive load for engineers. Quizlet now holds biweekly learning meetings, creates more detailed post-incident reports, and improves team collaboration. The new system helps Quizlet find gaps, train teams, and drive continuous improvement.
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PagerDuty helped a UK education company cut incident duration from 50 days to under 30 minutes. The company predicts $3... million in annual benefits and a 196% ROI over three years. PagerDuty automated incident response, reduced downtime, and improved team productivity. Teams now spend less time on unplanned work and more time launching new products. Labor costs are expected to drop by 10% due to fewer interruptions. PagerDuty enabled a shift from reactive to preventative engineering.
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PagerDuty helps Priceline keep its travel deals website running all the time. Priceline relies on PagerDuty to make sure customers... can always find and book travel deals. The platform supports Priceline’s operations for a smooth online experience. PagerDuty has been a key part of Priceline’s technology since 2018. Priceline has over 5,000 employees and serves travelers worldwide.
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PagerDuty helped Jeppesen improve incident management and on-call automation. Before PagerDuty, Jeppesen struggled with manual processes and missed alerts. With... PagerDuty, they gained full-stack visibility and faster response times. They now meet strict SLAs, including 24/7 website availability and less than 30 minutes downtime per month. Integration with Slack enables quick resolution and seamless collaboration.
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PagerDuty Operations Cloud helped FOX, a leading Indian streaming platform, cut alert noise by 60%. The company eliminated 470,000 events... each year. Over 51 million viewers enjoyed a smoother streaming experience. Incident response improved, and developer productivity increased. FOX saw a 430% ROI and gained $2.15M in net benefit. Teams now spend less time on incidents and more on revenue projects.
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