Hospitality Case Studies and Success Stories with Leanplum
CASE STUDY Brevistay
CleverTap helped Brevistay, a platform for hourly hotel bookings, boost sales and retention. Brevistay faced challenges with user drop-offs and inefficient tools. They used CleverTap’s advanced analy...tics and segmentation to send targeted offers and re-engage users. Real-time insights and multi-channel campaigns improved user journeys. Brevistay saw a 15% increase in sales and higher booking conversion rates.
Financial Services Case Studies and Success Stories with Leanplum
CASE STUDY Mobikwik
Mobikwik, an Indian mobile wallet company, reduced app uninstalls by 20% through targeted push notifications and personalized user journeys using Clevertap's platform.
BeBlue, a fintech app, increased new active users by 20% and boosted engagement by 30% using CleverTap's advanced segmentation and personalized messaging.
Edenred UAE faced challenges with user engagement and support ticket volume. They struggled to create personalized messaging and automate user engagement. Their marketing team was also heavily relian...t on development for in-app notifications. By using CleverTap, they improved user engagement and reduced support tickets by 45%.
CleverTap helped Maya, a digital bank in the Philippines, improve user engagement and credit adoption. Maya used CleverTap’s analytics and automation to create dynamic user segments and deliver perso...nalized messages. The platform enabled automated, omnichannel communication and A/B testing for better campaign results. Maya saw a 95% growth in Easy Credit users, doubled credit user retention, and cut loan application turnaround time by 60%.
CleverTap helped Simpl automate user engagement and boost operational efficiency. Simpl, a fast-growing checkout payment network in India, needed a better way to manage campaigns as their business gr...ew. They replaced manual processes and an in-house tool with CleverTap’s marketing automation platform. Using advanced segmentation, personalized journeys, and APIs, Simpl improved user onboarding, retention, and payment volume. The switch to CleverTap reduced human errors and made campaign launches faster and more efficient.
CleverTap helped Niyo, a fintech company, improve customer experience for international travelers. Niyo used CleverTap to launch international cards with zero forex markup and added travel services i...n their app. CleverTap enabled personalized engagement, advanced automation, and strong security. Niyo saw a 2x boost in click-through rates and a 40% increase in conversion rates. The solution helped Niyo streamline onboarding and adapt to complex financial regulations.
CleverTap helped DSP Mutual Fund deliver personalized engagement to over 50 lakh investors. The team used advanced segmentation and dynamic personalization to tailor messages for each investor. Cleve...rTap's automation reduced campaign execution time from weeks to days. The campaign led to a 28% month-over-month boost in average daily purchases. The highest single-day fund purchases in three months happened on campaign day. Personalized content and smart segmentation improved customer experience and business growth.
Food & Beverages Case Studies and Success Stories with Leanplum
CASE STUDY Faasos
Faasos, an Indian food delivery company, increased conversion rates by 15% and boosted engagement by 20% using CleverTap Journeys, a customer engagement platform.
CleverTap helped Shawarmer use RFM-based automated segmentation to improve customer engagement. Shawarmer identified key meal occasions and targeted customers with personalized messages using CleverT...ap’s platform. The team focused on retention by using owned channels like push notifications, app pop-ups, email, and WhatsApp. As a result, Shawarmer saw a 9% increase in overall sales and retained 36% of at-risk customers. The solution helped Shawarmer stand out in a crowded food market in Saudi Arabia.
SonyLIV, an Indian streaming platform, increased app installs by 40% and boosted video viewership by 20% using CleverTap's marketing automation platform.
ZEE5 used CleverTap to boost their campaign CTRs by 60%. They improved operational efficiency and user engagement. They used automated segmentation and A/B testing. They also optimized send times for... better results. Their in-app conversion rate increased by 20%.
BookMyShow, an Indian online ticketing platform, saw a multi-fold increase in user engagement after implementing CleverTap's customer engagement platform, including a 100% increase in daily active us...ers.
CleverTap Gaming helps Product Madness personalize player experiences in their mobile games. The CRM team uses CleverTap variables to control in-game parameters and run real-time A/B tests. They segm...ent players and automate changes to game settings for each group. This approach led to a 1.6% increase in D-28 conversion, a 5.2% increase in D-28 retention, and a 37% increase in organic install rate. Product Madness continues to use CleverTap to boost player engagement and retention.
CleverTap helped JioSaavn deliver personalized music experiences to millions of users. JioSaavn used CleverTap to integrate with their recommendation engine and automate user segmentation. They sent ...dynamic push notifications and emails based on user behavior. Campaigns using CleverTap catalogues saw a 67% boost in click-to-conversion rates. Email click-through rates for promo code campaigns doubled. Real-time coupon personalization and A/B testing improved engagement and drove value across the Jio ecosystem.
Banking Case Studies and Success Stories with Leanplum
CASE STUDY Wing Bank
CleverTap’s all-in-one engagement platform helped Wing Bank automate customer communications and gain deep behavioral insights. Wing Bank used advanced analytics and personalized messaging to boost u...ser engagement and product adoption. The bank achieved a 2x improvement in engagement and click rates, a 25% retention rate, and a 20% weekly conversion rate. Automated journeys and scalable personalization increased loan disbursement and repayment. Analytics tools like Funnels and Flows helped optimize customer journeys and drive results.
CleverTap helped Axis Bank improve digital engagement and boost conversions. The bank used CleverTap’s AI-powered platform to personalize communication for credit card upgrades and personal loan reta...rgeting. They used real-time insights and omnichannel messaging to reach users at the right time. Axis Bank saw a 27% increase in conversions from dropped-off credit card upgrade users. Personal loan click-to-conversion rates rose by 13% on mobile push and 4% on WhatsApp. The bank also reduced cost per subscription for personal loans.
CleverTap’s all-in-one engagement platform helped PVcomBank boost digital product adoption by 134%. The bank used event tracking and behavioral analytics to understand user actions and reduce drop-of...fs. Automated push and app inbox notifications replaced SMS, saving 24.78 billion VND in marketing costs. PVcomBank also cut average call-center consultation time by 95%. Real-time analytics and personalized messaging improved customer satisfaction and retention.
Consumer Services Case Studies and Success Stories with Leanplum
CASE STUDY Miso
CleverTap helped Miso, a top home services app in South Korea, boost customer engagement. Miso used automated segmentation and personalized campaigns to reach users at the right time. The company saw... a 30% increase in early-bird AC cleanings, a 3% lift in conversions from cross-sell pop-ups, and a 17% rise in pre-cleaning image uploads. Daily active AC technicians grew by 50%. Miso also improved partner engagement and reduced customer fatigue with optimized messaging.
Computer Software Case Studies and Success Stories with Leanplum
CASE STUDY myBillbook
CleverTap helped myBillbook boost user engagement and sales. myBillbook used CleverTap to target high-value 'hand-raiser' users and send personalized messages at key moments. The team replaced old dr...ip campaigns with micro moments to identify and engage users more effectively. This led to a 3X increase in high-value users, a 35% rise in revenue from inside sales, and a 15% reply rate on WhatsApp. myBillbook improved customer journeys and drove growth using CleverTap's all-in-one engagement platform.
Telecommunications Case Studies and Success Stories with Leanplum
CASE STUDY Ooredoo Oman
CleverTap helped Ooredoo Oman improve digital customer engagement. The company used advanced segmentation, automation, and AI-driven insights to target users with personalized messages. Ooredoo Oman ...automated renewal reminders and re-engaged inactive users. As a result, monthly active users increased by 20%. Renewal conversion rates reached 25%. Campaign management became more efficient and customer retention improved.
CleverTap helped Vodafone improve their mobile marketing for the My Vodafone App. Vodafone faced challenges with manual campaigns and separate communication systems. CleverTap enabled personalized, t...imely notifications and better user segmentation. Onboarding campaign click-through rates increased by 15%. Engagement tripled. Re-engagement campaign CTRs reached 23.7% and conversions doubled. Vodafone now tracks user flows, retention, and uninstalls to optimize campaigns and reduce churn.
Design Case Studies and Success Stories with Leanplum
CASE STUDY The Hindu
CleverTap helped The Hindu increase user engagement by 39%. The Hindu used CleverTap to send personalized messages and onboard new subscribers. Email open rates rose by 21% and click rates by 17%. Mo...nthly active subscribers grew by 16%. 74% more users returned within 30 minutes of opening a message. The Hindu boosted subscriber lifetime value with data-driven engagement.
Transportation/Trucking/Railroad Case Studies and Success Stories with Leanplum
CASE STUDY Parco
CleverTap helped Parco, a mobility app, increase Prime subscriptions by 28%. Parco used CleverTap’s engagement platform to send personalized messages and re-engage inactive users. The team used advan...ced segmentation and omni-channel campaigns to target users. Parco saw a 17% uplift in NPS score and 12% user conversion rates. The solution improved user retention and boosted ROI.
CleverTap helped OurBus gamify its app experience for intercity bus riders. The team used in-app HTML popups to launch interactive campaigns like 'Spin the Wheel' and 'Scratch and Win.' These campaig...ns made coupon codes easy to access and boosted user engagement. OurBus saw a 100% increase in CRM-driven revenue, a 40% rise in campaign engagement, and a 20% improvement in coupon code redemption rates. The solution reduced user drop-offs and made offers more visible.
CleverTap’s WhatsApp solution helped Zed boost user engagement and conversions. Zed faced low engagement from new and inactive users through push and email. They used CleverTap’s behavioral analytics... and WhatsApp templates to send targeted, timely messages. WhatsApp campaigns reached 75-80% of users, 50% higher than other channels. Zed saw a 100% increase in conversion rate and a 14.66% conversion rate with limited-time offers. The platform made campaign setup and management easy.
CleverTap helped TMOV, a leading agribusiness logistics company in Brazil, improve user engagement and onboarding. TMOV used CleverTap's automated journey orchestration to guide truck drivers through... app registration and adoption. The solution included multi-channel campaigns using SMS, push notifications, and in-app messages. TMOV achieved a 187% increase in user registrations. The company now delivers a better first-time user experience and drives higher product adoption.
CleverTap helped Times of India double its subscribers. The team needed better user insights, faster campaign speed, and automation. CleverTap gave them tools to target users and send messages quickl...y. They automated campaigns using APIs. This saved time, reduced errors, and improved engagement. Times of India now reaches users faster and grows its subscriber base.
Retail Case Studies and Success Stories with Leanplum
CASE STUDY Lenskart
Lenskart, an online eyewear retailer, achieved a 30% increase in website traffic and 20% growth in app downloads using Clevertap's omnichannel marketing automation platform.
Tata CLiQ Luxury increased revenue by 159% using CleverTap's multi-channel engagement. They improved customer retention and repeat purchases. CleverTap's TesseractDB helped analyze user data quickly.... Custom events and omnichannel campaigns drove high conversions. A/B testing and RFM analysis boosted growth and retention.
CleverTap helped AJIO create hyper-personalized customer journeys and communication. AJIO used CleverTap's Journeys feature to deliver personalized omnichannel engagement at every stage, from sign-up... to reactivation. The platform enabled AJIO to send billions of tailored push notifications quickly and build targeted campaigns using real-time segmentation. As a result, AJIO saw a 4X increase in conversions, a 41% rise in customer retention month-over-month, and a 28% boost in reactivated customers.
CleverTap helped City Club by Soriana personalize customer engagement at scale. The brand used AI-powered segmentation and automation to send targeted messages, like membership reminders and birthday... greetings. City Club saw a 19x increase in active users on the push channel and a 93.71% rise in open rates. Abandoned cart recovery improved by 5-7%. The team also gained better partner insights and optimized customer journeys with real-time testing.
Education Case Studies and Success Stories with Leanplum
CASE STUDY Uppy (by Düşyeri)
CleverTap helped Uppy, an EduTech app, increase user subscriptions by 42%. Uppy used CleverTap’s engagement platform for advanced analytics and personalized messaging. The team improved user targetin...g with A/B testing and real-time data. They sent personalized messages through WhatsApp and push notifications. Uppy saw a 31% growth in trial-to-subscription conversions and a 30% reduction in customer acquisition cost.
CleverTap helped ICICI Prudential Life Insurance boost customer engagement through its mobile app. The app offers over 60 policy services, personalized recommendations, and health goal tracking. ICIC...I Prudential saw a 121% increase in total customer clicks from all engagement channels. New business grew 38% quarter-over-quarter in Q4-FY2025. The app achieved a 4.7 rating on both Play Store and App Store, showing high customer satisfaction.
Apparel & Fashion Case Studies and Success Stories with Leanplum
CASE STUDY Snitch
CleverTap helped Snitch, a fast fashion brand, unify customer data and personalize engagement. Snitch used CleverTap to segment users, automate timely messages, and run A/B tests. The brand saw a 70%... increase in revenue growth and doubled its M1 order retention. Snitch also achieved 22% higher month-over-month retention than planned. CleverTap enabled Snitch to boost loyalty, lower marketing costs, and drive higher sales.
Consumer Goods Case Studies and Success Stories with Leanplum
CASE STUDY Rentomojo
CleverTap helped Rentomojo improve push notification performance. Rentomojo faced problems with low push deliverability and reach. CleverTap's Pull Notifications and RenderMax features increased noti...fication reach and engagement. Rentomojo saw a 36% higher reach, a 73% boost in deliverability, and a 26% increase in open rates. CleverTap's analytics and automation supported Rentomojo's growth.
Information Technology and Services Case Studies and Success Stories with Leanplum
CASE STUDY OfBusiness (Nexizo)
CleverTap helped Nexizo, OfBusiness's AI-enabled B2B platform, improve customer retention by over 15%. Nexizo automated campaign workflows and used behavior-based intelligence for targeted outreach. ...The platform saw a 50% more efficient customer acquisition cost compared to industry standards. WhatsApp campaign response rates increased by 1.8x. Nexizo now drives $150 million GMV annually for OfBusiness, with 500+ enterprises and SMBs using the platform.
CleverTap helped Fhynix improve its customer engagement and analytics. Fhynix saw a 37% higher onboarding completion rate after using CleverTap. The platform also led to a 30% increase in app launche...s and a 25% rise in new feature adoption. Fhynix used CleverTap for targeted messaging, real-time analytics, and error resolution. This made onboarding smoother and boosted user activity.
Internet Case Studies and Success Stories with Leanplum
CASE STUDY Apna
CleverTap helped Apna build and scale their email channel from scratch. Apna used CleverTap’s multichannel integration and automation to engage job seekers and employers. They achieved a 30x year-ove...r-year growth in monthly users reached within 12 months. Open rates increased by 28% and click rates rose by 88% at 30x scale. Personalized content and smart segmentation drove high engagement and low spam complaints.
CleverTap helped Tradeling, a leading MENA B2B marketplace, move to an app-first model and improve customer engagement. Tradeling used CleverTap to personalize messages, automate campaigns, and segme...nt users. The platform enabled a 3.7x boost in push notification click-through rates and doubled order conversions through automated journeys. Tradeling also saw a 57% increase in email conversions and gained 4,000 new web app pop-up users monthly. The team now creates campaigns faster and connects better with customers.
CleverTap helped KashKick boost user acquisition and retention with real-time personalization. KashKick used CleverTap’s AI-powered tools and Intellinode feature to create tailored user journeys. Onb...oarding engagement increased by 2.5x. Engaged sessions rose by 36% in one month. Newsletter performance surged by 44%. KashKick saw a 3.7x increase in returning users, 2.3x total user growth, and 4x growth in monthly engagement.
CleverTap helped baz, a leading super app in Mexico, engage users and reduce churn. baz used CleverTap's all-in-one user engagement platform to unify data and automate campaigns. Personalized push no...tifications doubled new user activation. Churn rate dropped by 28%. Conversion rate increased by 60%, boosting transaction growth. baz improved user experience and scaled engagement with CleverTap.
CleverTap helped Özgür Okkalı's marketing team improve their marketing efforts. The platform's analytics and user-friendly interface enhanced their ability to drive key business KPIs. The migration f...rom Leanplum to CleverTap was seamless, with exceptional support from CleverTap's team. They saw improvements in retention rates, daily active users, and in-app sales. The partnership positively impacted their marketing strategy, with CleverTap's team always available to assist in optimizing campaigns.
Clever.AI helped Eatigo boost restaurant reservations. Eatigo used CleverTap’s AI-powered recommendation engine to increase conversion rates. The engine suggested restaurants to users who canceled or... abandoned reservations. It also re-engaged users who had not booked in 30 days with personalized offers. Eatigo saw a 2x conversion rate and a 100% increase in gross transactions.
Knauber noticed an immediate change in the work place and in the way the sales teams performed their job. Now, closing deals is 30% faster due to effective work flows and processes within SuperOffice.... At the same time, the sales teams are more productive!
ClearTrip, a travel booking platform, increased cross-sells by 15% and boosted engagement by 20% using personalized omnichannel marketing campaigns powered by CleverTap.
The Dialoghaus GmbH is aprovider for everyone who does dialogue marketing to win new customers. From crossmedia targeting to mailings and inserts, to data editing and analysis and production of merch...andising articles.
Product Madness uses CleverTap to enhance player retention by personalizing experiences through configurable and testable events. Chris Mears, Technical Product Manager at Product Madness, highlights... the benefits of using CleverTap for LiveOps.
Niyo Elevates Customer Experience Through Personalized and Intelligent Engagement Powered by Clever.AI
Niyo, a fintech company, enhances customer engagement using CleverTap's platform, achieving a 40% conversion rate and 2% CTR for SMS campaigns. CleverTap's automation and personalization capabilities... streamline onboarding and crisis management, improving customer experiences and retention. The collaboration highlights CleverTap's role in Niyo's customer-centric strategy, emphasizing real-time engagement and data-driven insights.
Shawarmer Boosts Sales by 9% and Reduces Churn by 36% with CleverTaps RFM-based Automated Segmentation
Shawarmer, a leading Saudi fast-food chain, implemented CleverTaps RFM segmentation to deliver occasion-based, targeted messaging across channels like push notifications, email, and WhatsApp. This ap...proach enabled Shawarmer to identify high-value meal occasions, improve customer retention, and drive growth in a competitive market by leveraging real-time behavioral insights.
Delivering Great CX: How Blinkit Drove a 53% Surge in New User Logins with CleverTap
Blinkit, formerly Grofers, improved customer retention by 6% by leveraging CleverTaps customer engagement platform to enhance user experience and drive higher engagement in its online grocery service.
